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December 2016

The myth of email as proof of communication

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Increasingly, there is a need for organisations to be able to prove the content of communications between themselves and other parties. Analyst group Quocirca looks at the options.

Table Of Contents

  • Email remains ubiquitous, and provides a solid platform for communicating information between parties.
  • However, in itself, email is not a final-form content mechanism – what is required is to register its contents and delivery as an immutable record receipt that can be stored, searched and retrieved as required to meet an organisation’s needs.
  • The use of ‘assured delivery’ of ‘immutable content’ emails via an external third-party provider meets these needs.

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