Offshore IT services

Lloyds bank kicks off Hyderabad operation

Lloyds Banking Group has opened its latest tech operation in Hyderabad, with plans to recruit around 600 IT experts Continue Reading

DORA: Moving into a new era of digital resilience

The EU’s Digital Operational Resilience Act will come into force in just over a year, the majority of risk management professionals are only at the beginning of their planning journey. Kate Needham-Bennett of Fusion Risk Management explains how to get things moving Continue Reading

Interview: Ashish Gupta, head of EMEA, HCLTech

It’s not just enterprises that changed their operating models during and after Covid, but also the suppliers that took them on the journey, HCLTech Europe’s head explains Continue Reading

More than 400 Liberty Global IT staff move to Infosys as part of €1.5bn contract

TV and broadband giant outsources the build and operation of its entertainment and connectivity platforms to Indian supplier in five year deal Continue Reading

BBC outsources IT to India’s Tata Consultancy Services

TCS continues to build its UK public sector business, with the BBC its latest customer Continue Reading

Traditional IT outsourcing rockets as Europe’s businesses cut costs

Overall spending on IT services is up in European countries despite continued reduction in investments in cloud-based contracts Continue Reading

Infosys to acquire Danske Bank Indian IT centre as part of $454m outsourcing deal

Agreement will accelerate Danske Bank’s digital transformation and widen Infosys’ growing customer base in the Nordic region. Continue Reading

Lloyds Bank to open tech centre in India

UK bank taps into Hyderabad tech ecosystem by opening a tech centre focused on improving digital experiences for customers Continue Reading

Union chief calls for outsourced services to be brought in-house

Unison general secretary calls on Labour to bring outsourced public sector contracts in-house if they fail to meet certain tests Continue Reading

Belgian bank leaps forward in digital transformation through core banking outsourcing deal

Online bank moves to a software-as-a-service core banking platform to ‘leapfrog’ in-house development Continue Reading

Sweden’s Ikano Bank outsources core banking to TCS

Ikano Bank moves to cloud banking platform from Indian IT services giant Tata Consultancy Services Continue Reading

Indian IT services giant takes UK teachers’ pensions contract from Capita

Tata Consultancy Services bolsters its growing UK public sector customer base with key contract win Continue Reading

Demand for access to talent driving UK IT outsourcing growth

Organisations in the UK are increasing the amount of IT work they outsource to enable them to access talent Continue Reading

Reduced spending on cloud services weighs European IT services market down

Reduced spending on cloud services in the EMEA region meant a year-on-year drop in total IT and BPO services spend Continue Reading

Tech spending in India to grow by 9.6% in 2023

Digital initiatives in the public sector along with investments in telecoms and other areas are expected to spur technology spending in India this year Continue Reading

Global spending on IT and BPO down as cloud deals slow

Spending on IT and BPO services drops as demand for cloud services slows Continue Reading

Deutsche Bank to close Russian software operations

German bank has been winding down its Russia-based software development operations and is close to shutting them down Continue Reading

Accenture to cut 19,000 jobs globally

Accenture is cutting ‘structural’ costs which includes a reduction of 19,000 staff and a consolidation of office space Continue Reading

UK signs digital trade deal with Ukraine

The UK and Ukraine have agreed a trade deal that will reduce the cost of IT imports from the war-torn country Continue Reading

UK government migration scheme to boost tech ties with India

The UK has agreed to allow thousands of young Indian professionals to work for two years in the UK as part of a migration exchange Continue Reading

Three outsourcing trends to look out for in 2023

ISG's Andreas Fahr outlines three IT sourcing trends to look out for in the coming year. Continue Reading

Boards struggle to resolve cyber risk in digital supply chains

Accelerated digitisation of supply chains is introducing more cyber risk for which many organisations seem unprepared, according to the BSI’s annual report on supply chain risk Continue Reading

Why India’s Mphasis chose West Yorkshire for tech hub

IT services firm Mphasis is moving more service delivery to the UK with around 1000 tech recruits planned for Northern England Continue Reading

Microsoft 365 banned in German schools over privacy concerns

German schools cannot legally use Microsoft Office 365 over lack of clarity about how data is collected, shared and used, as well as the potential for unlawful transfer of European citizens’ personal data to the US Continue Reading

IT services sector hiring slows to pre-pandemic levels

IT services firms have slowed their recruitment after a major acceleration in hiring during the Covid-19 pandemic Continue Reading

New India – the next global tech magnet

A group of UK tech leaders visited India, and may have seen the next world-leading tech ecosystem emerging Continue Reading

Brexit deregulation will make UK next Silicon Valley, vows Hunt

Chancellor vows to revolutionise how the IT industry is regulated to spur competition, investment and innovation in a technological ‘Big Bang’ Continue Reading

Loan charge contractors hit with fresh loan repayment request from new firm

IT contractors who participated in loan-based remuneration schemes and were previously pursued to repay loans issued to them by a company called Felicitas Solutions are now being chased for payment by a new entity Continue Reading

Microsoft pledges $100m in new IT support for Ukraine

Microsoft will continue to offer free-of-charge technology support to Ukraine for the foreseeable future Continue Reading

Sainsbury’s outsources for cloud-first benefits

Retailer signs multi-year IT services contract with Tata Consultancy Services to support move to cloud-first strategy Continue Reading

Ukrainian and UK IT sectors to deepen collaboration, partnerships

BCS, the Chartered Institute for IT, and the IT Ukraine Association have signed an MoU to deepen collaboration between the UK and Ukrainian IT sectors, and champion new partnerships and growth opportunities Continue Reading

Global IT and business services spending slows amid economic fears

Spending on IT and business services is declining amid economic fears, with the possibility of a further fall on the horizon Continue Reading

CW Middle East: Qatar strengthens cyber defences ahead of FIFA World Cup

Being the first Arab country to host the World Cup is pressure enough on Qatar, but there is also a massive cyber security challenge associated with any event of this magnitude. Read about its preparations. Also in this issue, find out about the unique challenges of hiring IT professionals in Saudi Arabia. Continue Reading

Currency markets causing choppy waters for UK outsourcing

Anthony Drake, director at tech advisory ISG, explains how the UK government’s botched mini-Budget announcement raised the cost of IT outsourcing Continue Reading

Dutch infrastructure sector seeks closer collaboration with government

Although the Netherlands government is increasingly realising how vital the country’s digital infrastructure is, it lacks sufficient policy-making and vision, say industry associations Continue Reading

American football giants jet into digital age with HCLTech

US football clubs the New York Jets and New York Giants outsource their digital transformations to Indian service provider as they target improved fan engagement Continue Reading

Barnet Council awards Capita contract extension

Barnet Council has awarded Capita a contract extension as part of its transition away from a large contract with the supplier Continue Reading

Interview: Keeping an IT business going during the Russian invasion

After heading home and discovering that his country had been invaded, Konstantin Klyagin was forced to make life-changing family and business decisions Continue Reading

Security Think Tank: Good procurement practices pave the way to app security

Application security is as much a question of good procurement practice as it is good development practice, says Petra Wenham of the BCS Continue Reading

FCSA appoints independent panel to bolster dispute resolution protocols for umbrella firms

In a statement to Computer Weekly, the Freelancer and Contractor Services Association says the panel will provide umbrella companies with a route to appeal against the decisions made by its CEO Continue Reading

New EU due diligence law needs amending to stop tech sector abuse

European corporate due diligence directive seeking to transform how companies approach their human rights and environmental risk is welcome, but without further changes, it will fail to effectively curb tech firms’ harmful practices, claims international non-profit Continue Reading

Russia could become the world’s largest market for illegal IT

Russia could become the biggest market for illegal IT equipment as companies try to get round sanctions imposed on the country Continue Reading

Barnet Council to bring work outsourced to Capita back in-house by 2026

London borough is bringing swathes of outsourced services back in-house next year, with more to follow by 2026 Continue Reading

European IT services see bumper quarter, but signs of slowing emerge

Spending on IT and BPO services in Europe saw significant growth in the past quarter, but there are signs of a slowdown Continue Reading

Dutch multinational hires HCL for digital transformation

Netherlands-based DSM is moving to a single-supplier IT services model for its digital transformation Continue Reading

Global IT services market shows signs of slowing

Spending on IT and business process services could be set to reduce over the coming months as the latest ISG figures show early signs of decline Continue Reading

Retailers choose from menu of mobile apps to help reduce food waste

Supermarkets, convenience stores and coffee shops are among the retailers connecting with mobile apps and tech firms to drive down the wastage of food Continue Reading

Security Think Tank: Don’t trust the weakest link? Don’t trust any link

Your security model shouldn’t fall apart just because a part of your business, or a partner, has weak security. This is why information-centric security is a must Continue Reading

Russia looks towards import substitution in its IT sector

The exodus of Western IT companies from Russia and sanctions imposed on the country amid its military invasion of Ukraine are leading to shortages of IT and professionals in the sector Continue Reading

Third of organisations to outsource more IT amid talent shortage

Cutting costs is not the main reason for outsourcing IT in the UK, according to a major study Continue Reading

CyberUK 22: Five Eyes focuses on MSP security

The western intelligence community has set out practical steps IT service providers and their customers can take to protect themselves Continue Reading

CyberUK 22: NCSC refreshes cloud security guidance

The National Cyber Security Centre is revising its cloud guidance as increasing uptake of potentially vulnerable cloud services puts more organisations at risk of compromise Continue Reading

India’s IT services market grew at record pace in 2021

Growing investments in cloud, artificial intelligence and cyber security have been a boon to India’s IT and business services market Continue Reading

BCS passes defiant Ukrainian tech industry message to its members

BCS, the Chartered Institute for IT, has passed on a message from Ukrainian IT suppliers that the country is open for, and in need of, business Continue Reading

Financial Ombudsman Service chooses TCS as digital transformation partner

Tata Consultancy Services will build and implement key systems as part the Financial Ombudsman Service’s digital transformation Continue Reading

European IT and BPO outsourcing off to strong start

European IT and business process outsourcing services continue to increase rapidly, with cloud-based services now more than half of the total Continue Reading

Deutsche Bank tests IT operation resilience amid potential loss of Russian centre

German bank is confident the possible loss of operations in Russia will not affect the day-to-day running of its business Continue Reading

Sweden’s Husqvarna expands IT outsourcing deal with HCL

Swedish power tool maker expands its contract with Indian IT service provider as it continues on its digital journey Continue Reading

Updated cyber security regulations proposed for managed services sector

The Network and Information Systems regulations are to be updated to include MSPs and outsourcers, following a spate of supply chain attacks Continue Reading

Outsourced IT and business services hit record levels in 2021

Spending on IT and business process outsourcing services in Europe hits highest ever level in 2021, with cloud service spending continuing to grow rapidly Continue Reading

IT services spending recovery to get renewals boost in 2022

IT services and BPO deals worth $18.5bn globally up for renewal next year, adding fuel to already-expected high growth Continue Reading

Security Think Tank: Attackers leveraging the supply chain

Security learning is a career-long process, so as 2021 draws to a close, participants in the Computer Weekly Security Think Tank sum up the most important cyber lessons they have taken away from the past 12 months Continue Reading

Accenture to create 3,000 UK tech jobs

Accenture’s recruitment plan in the UK is a response to businesses to the release of pent-up demand for digital transformations Continue Reading

Kazakhstan’s IT industry growing rapidly thanks to heavy government support

Kazakhstan’s IT sector is being prepared for international expansion through government investment Continue Reading

UK government proposes new rules for digital supply chain security

Proposals could see IT service providers legally required to adhere to the NCSC’s Cyber Assessment Framework, among other things Continue Reading

Mining deaths lawsuit against major tech companies dismissed

A legal case against five major US technology companies accused of knowingly benefiting from human rights abuses in the Democratic Republic of Congo has been dismissed, but victims plan to appeal Continue Reading

Russian IT market growing steadily after pandemic

Russia’s enterprise IT sector is recovering steadily after a slowdown caused by Covid-19 Continue Reading

Global IT outsourcing sees record spending and no sign of slowing

Cloud services are being taken up by enterprises rapidly as they accelerate digital transformations Continue Reading

HCL Benelux telco partnership targets SME and government

Indian IT service provider signs partnership that will see it modernise the core technology of Proximus to offer its services through Continue Reading

Transport for London contracts TCS as it modernises taxi and private hire operation

TfL signs 10-year deal with Indian IT services giant to digitally transform taxi and private hire administration Continue Reading

Supply chain cyber security is only as strong as the weakest link

A spate of high-profile cyber attacks has highlighted the criticality of supply chain security and put new pressures on security leaders. How can we ensure that cyber security remains robust down the full length of supply chains? Continue Reading

Infosys to open German operation focused on automotive sector

Infosys is establishing a centre in Germany that will focus on supporting customers in the German automotive sector Continue Reading

More than half of European IT outsourcing spending will soon be on cloud services

Cloud services will soon be the largest part of the IT services market in Europe, as enterprises invest in them as part of their Covid-19 recovery strategies Continue Reading

IT and business services spending bounces to new heights

Second-quarter results reveal IT and business services spending at a new high, in stark contrast to the Covid-19-hit quarter a year ago Continue Reading

CW Middle East: Pandemic speeds up edtech revolution in Gulf

One of the lessons the Covid-19 pandemic has taught governments across the world is that education providers can still teach when their premises are inaccessible. Read how organisations in the Gulf region’s education sector have been quick to adopt the latest education technology, known as edtech, to help in this endeavour. Also read in this issue how Indian IT services company TCS is bringing together universities, businesses, tech startups and government to work on sustainability challenges. Continue Reading

NCS outlines regional expansion plans

IT service provider NCS is going after the high-growth markets of Australia and the Greater China region with core technology and industry-specific offerings as it pits itself against global rivals Continue Reading

Accenture acquisition will expand services that help customers be more like Tesla

Accenture’s latest acquisition will boost the part of the organisation that helps manufacturers and engineering firms be more like Tesla Continue Reading

UK IT outsourcing set to continue after service levels improve during pandemic

UK organisations will increase IT outsourcing following the Covid-19 pandemic Continue Reading

Indian IT giants cut carbon emissions by 85% as pandemic stops travel

Spurred by pandemic-related challenges, India’s IT industry has slashed travel costs and carbon emissions through the use of the latest technology Continue Reading

India’s HCL to hire 1,000 tech professionals in the UK

Indian IT suppliers set to create thousands of IT jobs in the UK, which supports their intention to have more staff based closer to customers Continue Reading

Government seeks input on supply chain security

Amid concerns that too few companies are addressing vulnerabilities in their supply chain, DCMS is opening a consultation on new measures to enhance security Continue Reading

Half of organisations breached via a third party in 12 months

New report highlights the risks of outsourcing key business processes without paying due care and attention to your service provider’s security Continue Reading

Europe provides growth for TCS despite year floored by pandemic

Tata Consultancy Services grows its continental European business despite economic slowdown brought by Covid-19 restrictions Continue Reading

Global demand for IT and business services highest ever for first quarter

Global demand for IT and business services began the year strongly, with a record first quarter Continue Reading

Insurers unable to fill a quarter of tech roles

Insurance companies need to fill tech skills gaps if they are going to prosper in the age of insurtech Continue Reading

Reimagining outsourcing after Covid-19

Covid-19 has changed how businesses interact with their suppliers. Here are five steps companies can take to manage their outsourcing ecosystem in the post-pandemic world Continue Reading

Wipro makes its biggest acquisition ever with $1.45bn takeover

Indian IT services supplier Wipro makes biggest acquisition in its history as it bolsters consultancy offering Continue Reading

IR35 private sector reforms: Argos to offshore work of digital team in Milton Keynes to Mumbai

Retailer Argos confirms it has ‘identified opportunities’ to offshore tasks performed by its digital team, while its IR35 compliance strategy has seen the majority of contractors declared in-scope of the new rules, sources claim Continue Reading

IR35 private sector reforms: What IT contractors need to know

Computer Weekly asks contracting experts to answer questions about PSC bans, compliant umbrella companies and challenging status determinations, with the latest IR35 reforms coming into place Continue Reading

Businesses forced to ask IT service providers for help during pandemic

IT service providers have been approached by long-time enterprise customers asking for price cuts due to the impact of the pandemic Continue Reading

Finnish IT sector demand increases after months of decline

IT sector in Finland sees small signs of recovery as demand increases after months of Covid-19-related decline Continue Reading

TCS to recruit 1,500 UK tech professionals this year

Indian IT service provider Tata Consultancy Services commits to recruiting UK IT professionals Continue Reading

Boeing outsources to Dell affecting 600 IT jobs

US aircraft manufacturer contracts hundreds of IT roles to Dell as it accelerates outsourcing plans Continue Reading

TCS rings in the new year on a roll

India’s Tata Consultancy Services recorded one of its strongest third-quarter earnings and grew its brand value amid a global pandemic Continue Reading

Saudi IT spending to hit $11bn in 2021

Saudi Arabian organisations will spend about $11bn on IT this year, with emerging technologies high on shopping lists Continue Reading

European IT outsourcing spend up in 2020 after cloud boost

IT outsourcing sector growth is an indication that businesses are beginning to see light at the end of the tunnel amid the Covid-19 pandemic and the economic disruption it has brought Continue Reading

Wipro acquires IT units at German wholesalers

German wholesaler Metro has sold IT units to Indian IT services company Wipro, as part of a long-term agreement Continue Reading

Wayra partners with UK government for Latin American scaleup project

Two scaleups from three Latin American countries – Argentina, Chile and Uruguay – will be selected by a project that will help the growing firms expand overseas into the UK market Continue Reading

Financial Stability Board says it’s time to talk about IT outsourcing risks

International organisation that monitors the finance sector asks for the industry to discuss the risks that IT outsourcing brings to the sector Continue Reading

TCS acquires Prudential Financial tech operation unit for free

Hot on the heels of its €1 acquisition of Deutsche Bank’s Postbank Systems IT unit, TCS has taken on 1,500 people from the insurance giant’s Ireland-based IT unit Continue Reading