Offshore IT services

AI in IT services and the diminishing correlation between people and growth

While non-IT business professionals in the middle of their careers face the most disruption from generative AI, professionals in the IT services sector and their employers are prepared for change Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK Digital Services Tax survives US trade negotiations

The UK will retain its Digital Services Tax on tech giants in a landmark US trade agreement that paves the way for a future digital tech deal Continue Reading

By

• Alex Scroxton, Security Editor

UK hands Indian IT suppliers competitive boost in trade deal

Trade deal will exempt IT workers from India from paying National Insurance contributions for three years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How AsiaPac transformed into a multicloud powerhouse

AsiaPac CEO Andrew Cheng outlines the company’s growth from a laptop PC distributor to a regional technology service provider known for its multicloud capabilities Continue Reading

By

• Aaron Tan, Informa TechTarget

India’s Hexaware targets public sector business as it expands UK operation

Indian heritage IT services firm opens office in Canary Wharf and sets is sights on growing its UK public sector business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Tariff turmoil is making supply chain security riskier

Many businesses around the world are taking the decision to alter their supplier mix in the face of tariff uncertainty, but in doing so are creating more cyber risks for themselves, according to a report Continue Reading

By

• Alex Scroxton, Security Editor

Government faces claims of serious security and data protection problems in One Login digital ID

The Government Digital Service was warned about serious cyber security and data protection problems in its flagship digital identity system, with insider claims that the data of three million users may still be at risk Continue Reading

By

• Bryan Glick, Editor in chief

Bridging Borders: The rise of Ukrainian-British tech collaboration

The IT sectors of the UK and Ukraine have built strong relationships since Russia’s invasion of the latter, and there is more to come, writes the IT Ukraine Association’s ambassador in the UK Continue Reading

By

• Alexandra Govorukha

Air New Zealand takes off with digital transformation deal

The airline aims to become a digital leader with TCS’s help to improve fleet management, crew scheduling and ground services through the use of artificial intelligence Continue Reading

By

• Aaron Tan, Informa TechTarget

Major strike by Fujitsu staff at ‘cash cow’ HMRC

Fujitsu staff working at government department will strike for 22 days in protest over pay offer Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Peer demands Fujitsu cough up £300m interim payment towards Post Office scandal bill

Kevan Jones tells fellow peers in the House of Lords that Fujitsu should also be barred from bidding for public sector contracts Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Opinion: Saudi plans to be an IT superpower, but challenges lie ahead

Impressions of Saudi Arabia during Leap 2025: Big plans ahead, but challenges in physical and digital infrastructure, and in transition from public to private sector dominance Continue Reading

By

• Antony Adshead, Storage Editor

Fujitsu public sector boss says supplier has advantage in HMRC bid despite Post Office scandal

Fujitsu public sector boss is banking on huge deals with HMRC despite Post Office scandal, after another lucrative year Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT supplier helps address ‘overwhelming’ volumes of data from space

CGI is building on its decade-long relationship with the European Space Agency, and as more and more satellites entering orbit, its role in processing data is not set to diminish Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

India Budget: Tech takes centre stage with AI and infrastructure boost

India has earmarked significant investments in artificial intelligence, global capability centres and digital public infrastructure while boosting training and education in its latest budget Continue Reading

By

• Kavitha Srinivasa

What is nearshore outsourcing and how does it work?

Nearshore outsourcing is the practice of getting work done or services performed by people in neighboring countries rather than an organization's own country. Continue Reading

By

• Rahul Awati
• Katie Terrell Hanna

Concerns over Fujitsu billing application used at SSE Airtricity in Republic of Ireland

Under-scrutiny IT services firm has escalated fears over problems with one of its applications, used at a Republic of Ireland energy firm, to its headquarters in Japan Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

TCS to inject AI and quantum computing into aerospace through French delivery centre

Indian IT services giant opens IT delivery centre that will focus on technology that can address the challenges of the aerospace sector Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Fujitsu staff at HMRC to strike for two days over pay

More public image woes for Fujitsu as hundreds of staff to strike after colleagues at HMRC get significantly bigger pay rise Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nato membership boosts Finnish civil and military tech startups

Tech companies in Finland and Sweden that offer civil and military products are benefitting from Nato military alliance Continue Reading

By

• Gerard O'Dwyer

How NCS is tackling the enterprise IT market

The technology service provider is counting on its government experience, global expert network and cyber security capabilities to penetrate the enterprise IT market Continue Reading

By

• Aaron Tan, Informa TechTarget

Private vs public AI: Which should your business use in 2025?

On the Eleventh Day of AI, we explore the differences between private and public AI, the key benefits and downsides of private AI, future trends, and how to get started with a hybrid AI approach. Continue Reading

By

• Chris Folkerd, ANS

Atos readies ‘adaptive and intimate’ Invictus Games IT service

IT services company will ship 50 of its staff from Europe to Canada to work onsite at the tournament in February 2025 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Fujitsu’s charity boss made redundant while Post Office scandal victims await support

At a time when it could give something back to Post Office Horizon victims persecuted as a result of its faulty software, Fujitsu makes UK charity boss redundant Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Fujitsu snubbed on private sector deal with Centrica due to Post Office scandal backlash

Centrica board said to be concerned about contracting Fujitsu due to its involvement in the Post Office scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How FPT Software is expanding its footprint in APAC

Vietnamese IT giant is experiencing rapid growth in the region, driven by its diverse workforce, focus on key technologies and ability to navigate a highly competitive IT services market Continue Reading

By

• Aaron Tan, Informa TechTarget

Tata Consultancy Services to deliver Irish pension scheme

Indian IT services giant adds to its growing customer base in the pensions sector with Irish contract win Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK launches cyber guidance package for tech startups

The NCSC and NPSA, alongside agencies from the Five Eyes alliance, have issued guidance for startups on how to secure themselves against common cyber threats and targeted industrial espionage Continue Reading

By

• Alex Scroxton, Security Editor

Metro Bank outsources IT to Infosys to cut costs and digitally transform

Indian IT services giant taken on to support Metro Bank’s digital transformation in multi-year deal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mphasis expands UK roots with leap into quantum computing

Indian heritage software development services supplier opens London hub to help customers integrate the latest technologies into their business plans Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Fujitsu cuts annual staff pay rise as Post Office scandal bites

UK staff morale is at an all-time low as Japanese IT giant deals with the backlash from its involvement in the Post Office Horizon scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

AI and outsourcing: What’s the future for relationships and contracts? (Part two)

In the second part of this two-part series, two technology lawyers offer guidance on what the integration of artificial intelligence in IT outsourcing and business process outsourcing will mean for customers and providers in outsourcing relationships and contracts Continue Reading

By

• Marl Lewis and Simon Bollans

Artificial intelligence to make Olympic Games more inclusive

The International Olympic Committee is working with Intel to use AI at the Paris Olympic and Paralympic Games Continue Reading

By

• Kim Loohuis

Cloud security: Finding the right provider to protect your data

This month, the Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage. Continue Reading

By

• Stephen McDermid

Fujitsu to cut UK jobs as Post Office scandal fallout hits sales

Japanese supplier’s role in the Post Office Horizon scandal is beginning to hurt its UK business, with job cuts announced Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Government could still replace Fujitsu in key nuclear contract

Fujitsu’s first government contract of the year could be just a stay of execution as department says that all replacement options are still being considered Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Fujitsu public sector contracts dry up in Post Office scandal aftermath

Disgraced IT supplier has won just one public sector contract following public anger over Post Office scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

MPs will grill Cabinet Office over Fujitsu contract bidding pause

Parliamentary select committees have their eyes trained on Fujitsu’s response to the Post Office Horizon scandal, with its pause on bidding for contracts under scrutiny Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Environment Agency dumps Fujitsu as Post Office scandal takes its toll

Troubled supplier loses flood warnings contract with government department after almost a decade Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Fujitsu won’t sign any new business in Ireland

Fujitsu is closing down its Irish business after a review of the operation’s current performance and market outlook Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office scandal fallout for Fujitsu could open UK public sector to Indian giants

Post Office scandal has damaged public trust in Japanese IT supplier Fujitsu, which could open door to primed rivals Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Co-op signs TCS deal for cloud-first push

The Co-operative Group has contracted IT service provider Tata Consultancy Services to support its move to a cloud-first IT environment Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How the UK is supporting the Ukraine tech community

The launch of a TechBridge between UK and Ukraine allow IT experts from each country to collaborate and share experiences Continue Reading

By

• Nusrat Ghani, Department of Business and Trade

World Wide Fund for Nature signs IT deal with Atos

Global conservation organisation will harness latest technologies to improve ability to predict risks to natural environment Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Data-sharing management gap highlights cyber risk, says report

Organisations are struggling to secure their use of communications tools to share data with third-party partners and suppliers, and in the process are exposing themselves to heightened levels of risk, according to a report Continue Reading

By

• Alex Scroxton, Security Editor

Lloyds bank kicks off Hyderabad operation

Lloyds Banking Group has opened its latest tech operation in Hyderabad, with plans to recruit around 600 IT experts Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

DORA: Moving into a new era of digital resilience

The EU’s Digital Operational Resilience Act will come into force in just over a year, the majority of risk management professionals are only at the beginning of their planning journey. Kate Needham-Bennett of Fusion Risk Management explains how to get things moving Continue Reading

By

• Kate Needham-Bennett

Interview: Ashish Gupta, head of EMEA, HCLTech

It’s not just enterprises that changed their operating models during and after Covid, but also the suppliers that took them on the journey, HCLTech Europe’s head explains Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

More than 400 Liberty Global IT staff move to Infosys as part of €1.5bn contract

TV and broadband giant outsources the build and operation of its entertainment and connectivity platforms to Indian supplier in five year deal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

BBC outsources IT to India’s Tata Consultancy Services

TCS continues to build its UK public sector business, with the BBC its latest customer Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Traditional IT outsourcing rockets as Europe’s businesses cut costs

Overall spending on IT services is up in European countries despite continued reduction in investments in cloud-based contracts Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Infosys to acquire Danske Bank Indian IT centre as part of $454m outsourcing deal

Agreement will accelerate Danske Bank’s digital transformation and widen Infosys’ growing customer base in the Nordic region. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Lloyds Bank to open tech centre in India

UK bank taps into Hyderabad tech ecosystem by opening a tech centre focused on improving digital experiences for customers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Union chief calls for outsourced services to be brought in-house

Unison general secretary calls on Labour to bring outsourced public sector contracts in-house if they fail to meet certain tests Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Belgian bank leaps forward in digital transformation through core banking outsourcing deal

Online bank moves to a software-as-a-service core banking platform to ‘leapfrog’ in-house development Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sweden’s Ikano Bank outsources core banking to TCS

Ikano Bank moves to cloud banking platform from Indian IT services giant Tata Consultancy Services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Indian IT services giant takes UK teachers’ pensions contract from Capita

Tata Consultancy Services bolsters its growing UK public sector customer base with key contract win Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Demand for access to talent driving UK IT outsourcing growth

Organisations in the UK are increasing the amount of IT work they outsource to enable them to access talent Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Reduced spending on cloud services weighs European IT services market down

Reduced spending on cloud services in the EMEA region meant a year-on-year drop in total IT and BPO services spend Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Tech spending in India to grow by 9.6% in 2023

Digital initiatives in the public sector along with investments in telecoms and other areas are expected to spur technology spending in India this year Continue Reading

By

• Aaron Tan, Informa TechTarget

Global spending on IT and BPO down as cloud deals slow

Spending on IT and BPO services drops as demand for cloud services slows Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deutsche Bank to close Russian software operations

German bank has been winding down its Russia-based software development operations and is close to shutting them down Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Accenture to cut 19,000 jobs globally

Accenture is cutting ‘structural’ costs which includes a reduction of 19,000 staff and a consolidation of office space Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK signs digital trade deal with Ukraine

The UK and Ukraine have agreed a trade deal that will reduce the cost of IT imports from the war-torn country Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK government migration scheme to boost tech ties with India

The UK has agreed to allow thousands of young Indian professionals to work for two years in the UK as part of a migration exchange Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Three outsourcing trends to look out for in 2023

ISG's Andreas Fahr outlines three IT sourcing trends to look out for in the coming year. Continue Reading

By

• Andreas Fahr

Boards struggle to resolve cyber risk in digital supply chains

Accelerated digitisation of supply chains is introducing more cyber risk for which many organisations seem unprepared, according to the BSI’s annual report on supply chain risk Continue Reading

By

• Alex Scroxton, Security Editor

Why India’s Mphasis chose West Yorkshire for tech hub

IT services firm Mphasis is moving more service delivery to the UK with around 1000 tech recruits planned for Northern England Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Microsoft 365 banned in German schools over privacy concerns

German schools cannot legally use Microsoft Office 365 over lack of clarity about how data is collected, shared and used, as well as the potential for unlawful transfer of European citizens’ personal data to the US Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

IT services sector hiring slows to pre-pandemic levels

IT services firms have slowed their recruitment after a major acceleration in hiring during the Covid-19 pandemic Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

New India – the next global tech magnet

A group of UK tech leaders visited India, and may have seen the next world-leading tech ecosystem emerging Continue Reading

By

• Russ Shaw, Tech London Advocates and Global Tech Advocates

Brexit deregulation will make UK next Silicon Valley, vows Hunt

Chancellor vows to revolutionise how the IT industry is regulated to spur competition, investment and innovation in a technological ‘Big Bang’ Continue Reading

By

• Alex Scroxton, Security Editor

Loan charge contractors hit with fresh loan repayment request from new firm

IT contractors who participated in loan-based remuneration schemes and were previously pursued to repay loans issued to them by a company called Felicitas Solutions are now being chased for payment by a new entity Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Microsoft pledges $100m in new IT support for Ukraine

Microsoft will continue to offer free-of-charge technology support to Ukraine for the foreseeable future Continue Reading

By

• Alex Scroxton, Security Editor

Sainsbury’s outsources for cloud-first benefits

Retailer signs multi-year IT services contract with Tata Consultancy Services to support move to cloud-first strategy Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Ukrainian and UK IT sectors to deepen collaboration, partnerships

BCS, the Chartered Institute for IT, and the IT Ukraine Association have signed an MoU to deepen collaboration between the UK and Ukrainian IT sectors, and champion new partnerships and growth opportunities Continue Reading

By

• Alex Scroxton, Security Editor

Global IT and business services spending slows amid economic fears

Spending on IT and business services is declining amid economic fears, with the possibility of a further fall on the horizon Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Middle East: Qatar strengthens cyber defences ahead of FIFA World Cup

Being the first Arab country to host the World Cup is pressure enough on Qatar, but there is also a massive cyber security challenge associated with any event of this magnitude. Read about its preparations. Also in this issue, find out about the unique challenges of hiring IT professionals in Saudi Arabia. Continue Reading

Currency markets causing choppy waters for UK outsourcing

Anthony Drake, director at tech advisory ISG, explains how the UK government’s botched mini-Budget announcement raised the cost of IT outsourcing Continue Reading

By

• Anthony Drake

Dutch infrastructure sector seeks closer collaboration with government

Although the Netherlands government is increasingly realising how vital the country’s digital infrastructure is, it lacks sufficient policy-making and vision, say industry associations Continue Reading

By

• Kim Loohuis

American football giants jet into digital age with HCLTech

US football clubs the New York Jets and New York Giants outsource their digital transformations to Indian service provider as they target improved fan engagement Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Barnet Council awards Capita contract extension

Barnet Council has awarded Capita a contract extension as part of its transition away from a large contract with the supplier Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Interview: Keeping an IT business going during the Russian invasion

After heading home and discovering that his country had been invaded, Konstantin Klyagin was forced to make life-changing family and business decisions Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Security Think Tank: Good procurement practices pave the way to app security

Application security is as much a question of good procurement practice as it is good development practice, says Petra Wenham of the BCS Continue Reading

By

• Petra Wenham

FCSA appoints independent panel to bolster dispute resolution protocols for umbrella firms

In a statement to Computer Weekly, the Freelancer and Contractor Services Association says the panel will provide umbrella companies with a route to appeal against the decisions made by its CEO Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

New EU due diligence law needs amending to stop tech sector abuse

European corporate due diligence directive seeking to transform how companies approach their human rights and environmental risk is welcome, but without further changes, it will fail to effectively curb tech firms’ harmful practices, claims international non-profit Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Russia could become the world’s largest market for illegal IT

Russia could become the biggest market for illegal IT equipment as companies try to get round sanctions imposed on the country Continue Reading

By

• Computer Weekly correspondent

Barnet Council to bring work outsourced to Capita back in-house by 2026

London borough is bringing swathes of outsourced services back in-house next year, with more to follow by 2026 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

European IT services see bumper quarter, but signs of slowing emerge

Spending on IT and BPO services in Europe saw significant growth in the past quarter, but there are signs of a slowdown Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Dutch multinational hires HCL for digital transformation

Netherlands-based DSM is moving to a single-supplier IT services model for its digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Global IT services market shows signs of slowing

Spending on IT and business process services could be set to reduce over the coming months as the latest ISG figures show early signs of decline Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Retailers choose from menu of mobile apps to help reduce food waste

Supermarkets, convenience stores and coffee shops are among the retailers connecting with mobile apps and tech firms to drive down the wastage of food Continue Reading

By

• Ben Sillitoe

Security Think Tank: Don’t trust the weakest link? Don’t trust any link

Your security model shouldn’t fall apart just because a part of your business, or a partner, has weak security. This is why information-centric security is a must Continue Reading

By

• Tim Holman, 2-sec

Russia looks towards import substitution in its IT sector

The exodus of Western IT companies from Russia and sanctions imposed on the country amid its military invasion of Ukraine are leading to shortages of IT and professionals in the sector Continue Reading

By

• Computer Weekly correspondent

Third of organisations to outsource more IT amid talent shortage

Cutting costs is not the main reason for outsourcing IT in the UK, according to a major study Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CyberUK 22: Five Eyes focuses on MSP security

The western intelligence community has set out practical steps IT service providers and their customers can take to protect themselves Continue Reading

By

• Alex Scroxton, Security Editor

CyberUK 22: NCSC refreshes cloud security guidance

The National Cyber Security Centre is revising its cloud guidance as increasing uptake of potentially vulnerable cloud services puts more organisations at risk of compromise Continue Reading

By

• Alex Scroxton, Security Editor

India’s IT services market grew at record pace in 2021

Growing investments in cloud, artificial intelligence and cyber security have been a boon to India’s IT and business services market Continue Reading

By

• Aaron Tan, Informa TechTarget

BCS passes defiant Ukrainian tech industry message to its members

BCS, the Chartered Institute for IT, has passed on a message from Ukrainian IT suppliers that the country is open for, and in need of, business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Financial Ombudsman Service chooses TCS as digital transformation partner

Tata Consultancy Services will build and implement key systems as part the Financial Ombudsman Service’s digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA