IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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News
13 Mar 2023
Subpostmaster demands names of Post Office executives who crushed him to suffocate truth
One Post Office scandal victim was deliberately destroyed by the Post Office to deter other subpostmasters from challenging the integrity of its core computer system Continue Reading
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News
07 Mar 2023
IT worker evidence reveals a toxic Post Office IT helpdesk that discriminated against subpostmasters
IT worker tells public inquiry that the Post Office Horizon helpdesk was toxic, rudderless and racist Continue Reading
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News
17 Mar 2023
CIO interview: Russ Thornton, chief technology officer at Shawbrook Bank
Russ Thornton swapped life on the theatre podium for financial services IT, but thrives in an environment where orchestrating IT teams is a core skill Continue Reading
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News
13 Mar 2023
Subpostmaster demands names of Post Office executives who crushed him to suffocate truth
One Post Office scandal victim was deliberately destroyed by the Post Office to deter other subpostmasters from challenging the integrity of its core computer system Continue Reading
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News
07 Mar 2023
IT worker evidence reveals a toxic Post Office IT helpdesk that discriminated against subpostmasters
IT worker tells public inquiry that the Post Office Horizon helpdesk was toxic, rudderless and racist Continue Reading
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News
07 Mar 2023
Nationwide goes cloud native to transform payments
Nationwide Building Society is moving retail payments from on-premise systems to a cloud-native platform Continue Reading
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Feature
06 Mar 2023
The race to net zero: Six ways to slash IT infrastructure emissions
Strategies aimed at successfully cutting climate risk can appear to be stymieing business sustainability. How can the industry remain productive? Continue Reading
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News
02 Mar 2023
UK government migration scheme to boost tech ties with India
The UK has agreed to allow thousands of young Indian professionals to work for two years in the UK as part of a migration exchange Continue Reading
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News
01 Mar 2023
Post Office ditched plan to replace Fujitsu with IBM in 2015 due to cost and project concerns
Post Office attempted to replace controversial Horizon system 10 years ago, but was put off by project’s scale and cost. Continue Reading
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News
01 Mar 2023
APAC is proving to be ‘substantial growth engine’ for Rimini Street
Rimini Street CEO Seth Ravin outlines growth opportunities in Asia-Pacific and discusses the company’s move up the support value chain Continue Reading
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News
21 Feb 2023
Care provider’s IT capability expands to support wider sector and beyond
Care Plus’s IT operation went from being under NHS control to an autonomous department selling its services Continue Reading
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Opinion
15 Feb 2023
What charities should know about ransomware and reputational threats
The NCSC recently called for charities to elevate their cyber security practice. Find out why charities are a soft target for cyber criminals, and what they can do to fight back Continue Reading
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Opinion
31 Jan 2023
Three outsourcing trends to look out for in 2023
ISG's Andreas Fahr outlines three IT sourcing trends to look out for in the coming year. Continue Reading
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News
30 Jan 2023
Former Fujitsu staff under police investigation to face Post Office IT scandal inquiry
Two former Fujitsu IT professionals being investigated for potential perjury will face Post Office Horizon public inquiry in May Continue Reading
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News
25 Jan 2023
Will mass big tech lay-offs affect employment prospects of IT contractors in 2023?
With some of the biggest tech firms in the world announcing mass redundancies, will the flood of new entrants to the jobs market affect the prospects of IT contractors already looking for work amid the cost-of-living crisis? Continue Reading
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News
25 Jan 2023
Boards struggle to resolve cyber risk in digital supply chains
Accelerated digitisation of supply chains is introducing more cyber risk for which many organisations seem unprepared, according to the BSI’s annual report on supply chain risk Continue Reading
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News
20 Jan 2023
Atempo plots course to containerised backup with S3 storage
Containerised modularised backup services will allow integration with third-party systems and backup storage unified onto S3 object storage for cost and analytics purposes Continue Reading
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News
18 Jan 2023
Gartner: CIOs will struggle to retain and attract IT talent
While the latest spending forecast from Gartner shows continued growth in enterprise IT spending, how budgets are invested is set to change Continue Reading
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News
13 Jan 2023
Unionised contract workers who train Google’s AI win pay rise
Google contract workers employed at artificial intelligence training supplier RaterLabs have secured their first-ever pay rise, following collective demands that Google fulfil its own commitment to pay its extended workforce a minimum of $15 an hour Continue Reading
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News
10 Jan 2023
Tech firms failing to address forced labour in supply chains
Subpar due diligence processes in the tech sector – including poor purchasing practices, sparsely implemented collective bargaining coverage, and a lack of redress for workers – is leaving supply chain workers open to abuse, says KnowTheChain Continue Reading
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News
04 Jan 2023
Why India’s Mphasis chose West Yorkshire for tech hub
IT services firm Mphasis is moving more service delivery to the UK with around 1000 tech recruits planned for Northern England Continue Reading
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News
23 Dec 2022
Top 10 financial services IT stories of 2022
Here are Computer Weekly’s top 10 financial services IT articles of 2022, looking back at the moves and changes over the past year Continue Reading
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News
14 Dec 2022
Criminal Cases Review Commission calls on more convicted subpostmasters to come forward
The Criminal Cases Review Commission wants more former subpostmasters to come forward if they think they were prosecuted by the Post Office based on data from the error-prone Horizon computer system Continue Reading
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News
13 Dec 2022
More Uber data exposed in possible supply chain attack
A second incident affecting ride-sharing app Uber appears to have originated through a third party in a supply chain attack Continue Reading
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News
13 Dec 2022
Special educational needs students use virtual reality to help navigate real world
Students on the autistic spectrum are using virtual reality to help them prepare for real-world interaction Continue Reading
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News
13 Dec 2022
Customer frustrations mount as Rackspace investigation proceeds
Rackspace says it is making progress on restoring services following a ransomware attack on its Hosted Exchange business, but customers are becoming frustrated with a lack of communication Continue Reading
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News
07 Dec 2022
Post Office scandal – “cock-up or cook-up”?
The second phase of the Post Office Horizon IT scandal raised more questions over who did what, when and where, with shocking revelations at every turn Continue Reading
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Blog Post
02 Dec 2022
When IT goes wrong: A question of trust
The car crash that has been unfolding during the Post Office IT scandal inquiry puts a big question mark over trust in IT and whether consultants truly work in our best interest. Thousands of ... Continue Reading
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News
30 Nov 2022
Subpostmaster federation deliberately kept public in dark over computer problems
The federation representing subpostmasters deliberately suppressed information about computer errors that could have saved its members from devastating life-changing events Continue Reading
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News
30 Nov 2022
NIS regulations to be extended to cover MSPs
The UK government is moving ahead with plans to update the Network and Information Systems regulations to bring outsourcers and MSPs into scope Continue Reading
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News
22 Nov 2022
IT services sector hiring slows to pre-pandemic levels
IT services firms have slowed their recruitment after a major acceleration in hiring during the Covid-19 pandemic Continue Reading
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News
17 Nov 2022
Brexit deregulation will make UK next Silicon Valley, vows Hunt
Chancellor vows to revolutionise how the IT industry is regulated to spur competition, investment and innovation in a technological ‘Big Bang’ Continue Reading
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News
14 Nov 2022
Sadiq Khan launches Data for London Advisory Board
Board will look at how to join up and share data between public and private London organisations in an effort to build a stronger data economy and improve public services Continue Reading
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News
11 Nov 2022
Lenovo bolsters services play with PCCW Solutions
Lenovo’s acquisition of PCCW Solutions brings sought-after capabilities in hybrid cloud and application modernisation as it expands its services footprint in Asia Continue Reading
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News
11 Nov 2022
Defra confirms final settlement of £86.5m with HMRC over ‘historic’ IR35 status assessment errors
The conclusion of HMRC’s long-running enquiry into errors made by the Department for Environment, Food and Rural Affairs when assessing the IR35 status of its contractors has seen it pay a final settlement of £86.5m to the tax collection agency Continue Reading
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News
10 Nov 2022
Loan charge contractors hit with fresh loan repayment request from new firm
IT contractors who participated in loan-based remuneration schemes and were previously pursued to repay loans issued to them by a company called Felicitas Solutions are now being chased for payment by a new entity Continue Reading
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News
09 Nov 2022
Why Sophos is bullish on managed security services
Sophos has grown its managed detection and response business to more than $100m over the last three years as more organisations grapple with the increasingly complex cyber security landscape Continue Reading
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News
08 Nov 2022
Six subpostmaster convictions referred for appeal in Scotland
Six former subpostmasters in Scotland will have appeals against criminal convictions heard after being referred by Scotland’s Criminal Cases Review Commission Continue Reading
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Opinion
04 Nov 2022
Three million empty seats: What can we do about the cyber skills shortage?
Companies should look for candidates with the right skills potential, rather than insist they tick a hundred different security skills boxes Continue Reading
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News
03 Nov 2022
Microsoft pledges $100m in new IT support for Ukraine
Microsoft will continue to offer free-of-charge technology support to Ukraine for the foreseeable future Continue Reading
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News
03 Nov 2022
Confirmation bias led Post Office to prosecute subpostmasters without investigation, inquiry told
Former Post Office tech leader tells public inquiry that confirmation bias led to hundreds of subpostmasters being prosecuted for financial crimes without proper investigation Continue Reading
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News
26 Oct 2022
Reported Horizon errors should have been ‘show-stopper’, public inquiry told
Subpostmasters should have been given the benefit of the doubt over unexplained losses, but were hounded to pay money back, with lives ruined and innocent people prosecuted Continue Reading
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News
26 Oct 2022
New minister asked to pause Fujitsu government contracts
Parliamentarians keep focus on Fujitsu’s role in the Post Office Horizon scandal with demand for pause on government contracts to the supplier Continue Reading
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News
25 Oct 2022
Sainsbury’s outsources for cloud-first benefits
Retailer signs multi-year IT services contract with Tata Consultancy Services to support move to cloud-first strategy Continue Reading
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News
21 Oct 2022
Ukrainian and UK IT sectors to deepen collaboration, partnerships
BCS, the Chartered Institute for IT, and the IT Ukraine Association have signed an MoU to deepen collaboration between the UK and Ukrainian IT sectors, and champion new partnerships and growth opportunities Continue Reading
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News
17 Oct 2022
Global IT and business services spending slows amid economic fears
Spending on IT and business services is declining amid economic fears, with the possibility of a further fall on the horizon Continue Reading
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News
14 Oct 2022
Fujitsu to finally face blame for its part in Post Office Horizon scandal
Fujitsu’s part in causing the extreme suffering of subpostmasters will be made clear as the IT supplier begins giving evidence at a statutory inquiry Continue Reading
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News
13 Oct 2022
Perpetrators of subpostmaster suffering in Horizon scandal must face public inquiry
Victims demand that the perpetrators of the Post Office Horizon IT scandal face the public inquiry Continue Reading
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E-Zine
13 Oct 2022
CW Middle East: Qatar strengthens cyber defences ahead of FIFA World Cup
Being the first Arab country to host the World Cup is pressure enough on Qatar, but there is also a massive cyber security challenge associated with any event of this magnitude. Read about its preparations. Also in this issue, find out about the unique challenges of hiring IT professionals in Saudi Arabia. Continue Reading
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News
12 Oct 2022
NCSC urges organisations to secure supply chains
NCSC’s latest guidance package centres supply chain security, helping medium to large organisations assess and mitigate cyber risks from suppliers Continue Reading
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News
11 Oct 2022
Post Office scandal inquiry restarts with call for a pause amid disclosure controversy
The statutory public inquiry into the Post Office Horizon scandal has begun phase two with a request for an adjournment amid allegations that the Post Office is failing to meet its obligation to disclose all relevant documents Continue Reading
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News
11 Oct 2022
Public sector spend on IT climbed to £12.6bn in 2021
Public sector bodies IT spend went up 10% last year, but the majority of the money went to large IT suppliers with 89% of the total spend going to so-called ‘tech titans’, according to a report from Tussell Continue Reading
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Opinion
10 Oct 2022
Currency markets causing choppy waters for UK outsourcing
Anthony Drake, director at tech advisory ISG, explains how the UK government’s botched mini-Budget announcement raised the cost of IT outsourcing Continue Reading
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News
10 Oct 2022
Dutch infrastructure sector seeks closer collaboration with government
Although the Netherlands government is increasingly realising how vital the country’s digital infrastructure is, it lacks sufficient policy-making and vision, say industry associations Continue Reading
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Feature
05 Oct 2022
Clickwork and labour exploitation in the digital economy
Often ignored or assumed to be work conducted by machines rather than people, Computer Weekly explores the hidden human impact of the ‘clickwork’ that underpins the global digital economy Continue Reading
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News
04 Oct 2022
IR35 reforms to be scrapped: What IT contractors need to know
News of the government’s plans to scrap the IR35 reforms took the contracting world by surprise, but IT contractors are being warned off making hasty changes to the way they work just yet Continue Reading
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News
03 Oct 2022
StorPool takes its software-defined storage to the AWS cloud
Software-defined storage and block access specialist to offer its product on high-performance AWS bare metal and memory-intensive compute, while claiming improved latency Continue Reading
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News
28 Sep 2022
Most hackers exfiltrate data within five hours of gaining access
Insights from more than 300 sanctioned adversaries, otherwise known as ‘ethical’ hackers, reveal that around two-thirds are able to collect and exfiltrate data within just five hours of gaining access Continue Reading
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News
27 Sep 2022
American football giants jet into digital age with HCLTech
US football clubs the New York Jets and New York Giants outsource their digital transformations to Indian service provider as they target improved fan engagement Continue Reading
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News
26 Sep 2022
FCSA calls for government clampdown on cloned umbrella companies
One year has passed since the Freelancer and Contractor Services Association spoke out about the problem of umbrella company cloning, and it claims the authorities are not moving fast enough to tackle the issue Continue Reading
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News
23 Sep 2022
Post Office scandal inquiry chair intervenes in slow compensation progress
Chair of statutory public inquiry into the Post Office Horizon scandal has aired his disappointment over the slow progress in making interim payments to victims Continue Reading
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News
22 Sep 2022
Nordic private equity firms pursue cyber security acquisitions
Increasing interest in the security sector from Nordic private equity firms is a reflection of growing threats and increasing enterprise security budgets Continue Reading
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News
21 Sep 2022
Contractors call for IR35 review and tax cuts in Chancellor’s mini-Budget
The contractor community is patiently awaiting the outcome of this Friday’s mini-Budget, with hopes for some concrete details on the Prime Minister’s proposed IR35 review and news of a corporation tax cut Continue Reading
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E-Zine
20 Sep 2022
A gold medal performance for networking
In this week’s Computer Weekly, we find out how the IT team behind the 2022 Commonwealth Games in Birmingham delivered a winning performance. We also look at how the centuries-old London insurance market is going digital, thanks to Lloyd’s of London. And we find out how low-cost high street stores succumbed to the inevitable and are going online. Read the issue now. Continue Reading
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News
16 Sep 2022
Barnet Council awards Capita contract extension
Barnet Council has awarded Capita a contract extension as part of its transition away from a large contract with the supplier Continue Reading
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News
12 Sep 2022
Contractors lack confidence in prime minister to follow through with promised IR35 review
Contractor poll suggests lack of faith among freelancers about new prime minister Liz Truss honouring her pledge to review the IR35 rules Continue Reading
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News
09 Sep 2022
Interview: Keeping an IT business going during the Russian invasion
After heading home and discovering that his country had been invaded, Konstantin Klyagin was forced to make life-changing family and business decisions Continue Reading
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E-Zine
09 Sep 2022
CW Europe: Why Russia could become the world’s biggest market for illegal IT
Faced with international sanctions and the departure of many global IT suppliers from Russia, companies there are seeking alternative, and sometimes illegal, routes to access IT products. Also read how new requirements are driving scientists and engineers in Europe back to the lab to start developing 6G technology. Continue Reading
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News
06 Sep 2022
Saudi Arabian organisations choose to outsource to improve cyber security posture
Overwhelmed by rising threats and a growing number of government mandates, many organisations in Saudi Arabia are looking for outside help to take care of cyber security Continue Reading
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Opinion
05 Sep 2022
Security Think Tank: Good procurement practices pave the way to app security
Application security is as much a question of good procurement practice as it is good development practice, says Petra Wenham of the BCS Continue Reading
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News
05 Sep 2022
How Okta is regaining customer trust after a cyber attack
In early 2022, cyber firm Okta was among several tech companies hit by the Lapsus$ gang. Vice-president of customer trust Ben King talks about how he has been working behind the scenes to rebuild confidence after the incident Continue Reading
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News
01 Sep 2022
Google workers oppose cloud contract with Israeli government
Google workers and Palestinian rights activists call on company to divest from involvement in cloud and artificial intelligence contract with Israeli government and military, following allegations the tech giant has retaliated against an employee for being publicly critical of the deal Continue Reading
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News
18 Aug 2022
LexisNexis sued by immigration advocates over data practices
Four immigration advocacy groups launch lawsuit in Illinois alleging data broker’s collection, aggregation and sale of people’s personal data, including non-public information, to corporations and government bodies Continue Reading
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News
15 Aug 2022
FCSA appoints independent panel to bolster dispute resolution protocols for umbrella firms
In a statement to Computer Weekly, the Freelancer and Contractor Services Association says the panel will provide umbrella companies with a route to appeal against the decisions made by its CEO Continue Reading
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News
11 Aug 2022
NHS may take a month to recover from supply chain attack
Ransomware attack victim Advanced warns its NHS customers they could be waiting until early September to fully recover their operations Continue Reading
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News
08 Aug 2022
NHS recovering key services after attack on supplier
Incident at software provider Advanced took out multiple NHS services before the weekend, including the 111 advice service Continue Reading
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News
03 Aug 2022
New EU due diligence law needs amending to stop tech sector abuse
European corporate due diligence directive seeking to transform how companies approach their human rights and environmental risk is welcome, but without further changes, it will fail to effectively curb tech firms’ harmful practices, claims international non-profit Continue Reading
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News
28 Jul 2022
Artificial intelligence to reduce waiting list for neurology appointments
The Walton Centre is working with Tata Consultancy Services to apply digital technology to its operation, starting with a time-saving AI chatbot Continue Reading
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News
28 Jul 2022
Home Office selects CGI as strategic delivery partner
IT services supplier will act as strategic delivery partner for the Home Office’s plans to modernise and join up UK law enforcement’s digital capabilities Continue Reading
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News
28 Jul 2022
Hibs push for the backup premier league with Acronis
Hibernian FC signs Acronis to get top division data protection and make the most of ticketing information and match footage as it tries to gain more value from the data it holds Continue Reading
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News
26 Jul 2022
Post Office attacked subpostmasters who questioned Horizon, say victims
When the Post Office’s lie about the Horizon system failed to silence subpostmaster critics, it took more extreme measures, say victims of the scandal Continue Reading
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News
26 Jul 2022
Six more subpostmaster convictions overturned in Horizon scandal
More former subpostmasters have their wrongful convictions for theft and fraud overturned in the Court of Appeal Continue Reading
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News
22 Jul 2022
Russia could become the world’s largest market for illegal IT
Russia could become the biggest market for illegal IT equipment as companies try to get round sanctions imposed on the country Continue Reading
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News
20 Jul 2022
Barnet Council to bring work outsourced to Capita back in-house by 2026
London borough is bringing swathes of outsourced services back in-house next year, with more to follow by 2026 Continue Reading
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News
20 Jul 2022
How NEC is transforming its business
While NEC is known for its public safety systems, the company has been expanding into new areas including e-government, financial services and customer experience in Asia-Pacific Continue Reading
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News
19 Jul 2022
European IT services see bumper quarter, but signs of slowing emerge
Spending on IT and BPO services in Europe saw significant growth in the past quarter, but there are signs of a slowdown Continue Reading
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News
18 Jul 2022
Dutch multinational hires HCL for digital transformation
Netherlands-based DSM is moving to a single-supplier IT services model for its digital transformation Continue Reading
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News
15 Jul 2022
HPE expands private cloud capabilities in GreenLake
HPE’s GreenLake for Private Cloud Enterprise is a managed service that provides flexibility in deployment models with automation capabilities for a cloud-like experience Continue Reading
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News
14 Jul 2022
Global IT services market shows signs of slowing
Spending on IT and business process services could be set to reduce over the coming months as the latest ISG figures show early signs of decline Continue Reading
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E-Zine
07 Jul 2022
CW Middle East: UAE citizens embrace new digital technologies
A survey shows that people in the United Arab Emirates believe next-generation technologies such as 3D printing and artificial intelligence will become widespread in the country. Also read how the UAE has improved its security posture amid mounting cyber threats. Continue Reading
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News
06 Jul 2022
Manchester United signs DXC for digital transformation
Football club is working with IT services firm DXC to support its digital transformation on multiple fronts Continue Reading
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News
04 Jul 2022
How Lenovo is making the transition into services
Although Lenovo is late to the as-a-service game, it is making headway through its One Lenovo and services-led transformation strategies, says a top company executive Continue Reading
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News
30 Jun 2022
Subpostmaster campaigning forces government to set up compensation scheme and make interim payments
Subpostmaster campaign group is a step closer to achieving what it was originally set up to do as government launches compensation scheme for its members who did not receive fair payouts Continue Reading
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News
30 Jun 2022
Independent scrutiny brought into compensation negotiations for wrongly prosecuted subpostmasters
Former Supreme Court judge will offer his view on the valuation of compensation for wrongly convicted subpostmasters Continue Reading
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News
28 Jun 2022
African health charity integrates digital tools with Cognizant
IT services supplier is working with African health charity to integrate digital tools through a five-month project Continue Reading
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Opinion
24 Jun 2022
Assessment and knowledge: Your key tools to secure suppliers
There is no silver bullet that will resolve all the issues arising from today’s interconnected businesses and complex supply chains, but there are some key tools at your disposal Continue Reading
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News
22 Jun 2022
How TDCX is building a people-centric business
Every digital tool deployed by the Singapore-based services firm is aimed at augmenting the performance and experience of its employees, says TDCX’s group CIO, Byron Fernandez Continue Reading
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Opinion
22 Jun 2022
Security Think Tank: Balanced approach can detangle supply chain complexity
Achieving an appropriate balance between people, processes and technology can help to detangle the complexities of the supply chain and create better security practices Continue Reading
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Opinion
21 Jun 2022
Supply chain security goes deep – forget this at your peril
It may have hit the headlines as an IT issue, but supply chain security goes far deeper into an organisation than just technology Continue Reading
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News
20 Jun 2022
Minister says compensation offer to 555 subpostmasters close
Government minister says an announcement on subpostmaster compensation could be made within weeks Continue Reading
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Opinion
17 Jun 2022
Consider governance, coordination and risk to secure supply chain
A recent ISACA study found myriad factors that give good reason to be concerned about supply chain security. Cyber adviser Brian Fletcher recommends three areas to zero in on Continue Reading
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Opinion
16 Jun 2022
Security Think Tank: Best practices for boosting supply chain security
In a highly connected world, managing the supply chain landscape requires an adaptation of the ‘traditional’ approach to managing cyber risk Continue Reading