IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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News
28 Feb 2024
UC finetunes tech strategy to support digital masterplan
The University of Canberra is scoping a new project to determine data, integration and multicloud strategies to support its long-term digital roadmap Continue Reading
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News
31 Mar 2023
How Australian organisations can plug the cloud skills gap
Organisations will need to acquire a broader set of skills and invest in reskilling and employee experience to attract and retain cloud talent Continue Reading
By- Aaron Tan, TechTarget
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News
09 Oct 2012
Case study: Syngenta multi-sourcing key to business growth
Agri-business giant Syngenta has put multi-sourced IT at the heart of its ambitious plan to double its revenues in the next 8 years Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
04 Oct 2012
Edinburgh Airport outsources IT infrastructure
Edinburgh Airport’s new owner plans to grow the business, with a multi-million pound IT outsourcing deal the first of many investments Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
04 Oct 2012
Meg Whitman unveils HP turnaround plan
HP CEO Meg Whitman has unveiled a five-year plan for the troubled enterprise, admitting the turnaround would take longer than expected Continue Reading
By- Cliff Saran, Managing Editor
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News
02 Oct 2012
Rolls-Royce signs outsourcing deal with HP
Rolls-Royce has awarded a five-year contract to HP to host its applications, as part of the company’s multi-vendor IT strategy. Continue Reading
By- Kathleen Hall, TechTarget
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News
25 Sep 2012
How agile is Universal Credit?
The DWP claims the IT for its flagship Universal Credit project is developed using agile principles. But how agile is a seven-year £2.2bn project? Continue Reading
By- Kathleen Hall, TechTarget
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News
18 Sep 2012
Service Provider Performance
This exclusive report from KPMG assesses UK outsourcing trends and satisfaction levels with service providers. Continue Reading
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News
17 Sep 2012
Fujitsu blacklisting part of tighter government policy
Government policy flags up suppliers that perform poorly but, with so few, how far can government practically address failed outsourcing contracts? Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
17 Sep 2012
E.ON outsources applications to Capgemini
Utility giant E.ON has outsourced application services to Capgemini as part of a five-year restructure of its IT services in a deal worth about €50m Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
11 Sep 2012
Cabinet Office blacklists Fujitsu from government IT contract tenders
The Cabinet Office has banned Fujitsu and another IT supplier from tendering for public sector IT contracts as they constitute too high a risk Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
10 Sep 2012
Bank of England hires 145 IT staff for Prudential Regulatory Authority
The Bank of England is to hire 145 IT staff for its new financial services regulatory body, the Prudential Regulatory Authority (PRA) Continue Reading
By- Kathleen Hall, TechTarget
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News
04 Sep 2012
NHS claws back £1bn as CSC negotiations come to an end
The Department of Health claws back £1bn from CSC as negotiations with the troubled supplier come to an end. Continue Reading
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Feature
29 Aug 2012
Outsourcing IT services: goals and negotiations
Tactical and strategic negotiations are important to businesses of all sizes, from SMEs to the largest enterprises Continue Reading
By- Wolfgang Benkel
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News
28 Aug 2012
CW Special report on Capgemini
This 8 page special from Computer Weekly offers a critical assessment of Capgemini, its strategy, products, services and financial performance. Continue Reading
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News
23 Aug 2012
How did EDS lose $8bn in value in four years?
HP is writing off $8bn after the drop in value of EDS, which was acquired in 2008 - how did the outsourcing business fall so far so fast? Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
22 Aug 2012
SCC becomes first supplier to win G-Cloud security accreditation
IT infrastructure company SCC has become the first supplier on the government’s CloudStore to win pan-government security accreditation. Continue Reading
By- Kathleen Hall, TechTarget
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News
21 Aug 2012
Interview: David Weymouth, operations director at RSA
David Weymouth, group director of operations and risk at insurance giant RSA, talks to Computer Weekly about the key changes affecting finance technology, and why government intervention to force an overhaul of banks’ IT systems would not work Continue Reading
By- Kathleen Hall, TechTarget
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News
13 Aug 2012
The Olympics in technology stats
Computer Weekly takes a look at how we experienced “the most connected Games ever” with our round-up of key technology stats Continue Reading
By- Kathleen Hall, TechTarget
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News
09 Aug 2012
NHS sees £100m reduction in exposure to CSC contracts
The Department for Health’s financial exposure to its contracts with troubled supplier CSC have decreased by £100m in just three months. Continue Reading
By- Kathleen Hall, TechTarget
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News
06 Aug 2012
Putting innovation on the outsourcing menu
Cliff Saran investigates what happens when systems integrators are asked to innovate Continue Reading
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News
02 Aug 2012
Atos and Capita win £540m in controversial DWP disabilities testing contract
The Department for Work and Pensions (DWP) has been slammed by disabled charities for awarding £540m in contracts to Atos and Capita to test the eligibility of disabled people receiving benefits. Continue Reading
By- Kathleen Hall, TechTarget
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News
31 Jul 2012
Interview: Denise McDonagh, government G-cloud director
Denise McDonagh talks about the challenges of the G-cloud programme and how the government is reducing dependence on large outsourcers. Continue Reading
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News
30 Jul 2012
UK public sector sales drive Steria growth
French outsourcer Steria has posted steady growth in the UK for its second quarter, driven by an improvement in public sector sales. Continue Reading
By- Kathleen Hall, TechTarget
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News
30 Jul 2012
CGI sees profits fall 30% amid Logica takeover
CGI, the Canadian IT firm that is acquiring UK outsourcer Logica, has announced a fall in net income of 30% following the takeover announcement. Continue Reading
By- Kathleen Hall, TechTarget
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News
25 Jul 2012
Customers urged to boycott CSC over CIA 'torture flights'
CSC customers are being urged to boycott the supplier over allegations that it took part in illegal CIA rendition flights in the US "war on terror" Continue Reading
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News
20 Jul 2012
Eurozone crisis hits IT outsourcing
IT outsourcing contract values hit their lowest in five years as fears over the stability of the Euro restrain European business spending Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
20 Jul 2012
CW Buyer's Guide: Outsourcing
This in-depth buyer's guide, assesses the trends in outsourcing, the options for small and medium sized companies and the role of governance. Continue Reading
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News
19 Jul 2012
Businesses outsource IT for reasons other than cost
Cost-cutting is diminishing in importance as a reason to outsource IT, according to research of 630 contracts worth £14bn carried out by KPMG Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
13 Jul 2012
Outsourcing the problem of software security
This report from analyst group Quocirca assess the benefits of using on-demand services to ensure security throughout the application life cycle. Continue Reading
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Feature
25 Jun 2012
How technology is changing BPO
Karl Flinders discovers how IT has become central to the provision of outsourced business processes Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
13 Jun 2012
The cloud will move supercomputers into the mainstream
Cloud computing will move supercomputers out of the research labs into mainstream business, says Amazon Continue Reading
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Photo Story
21 May 2012
How high performance computing could make Marussia F1 champion
We take a tour of the Marussia F1 Team's base in Banbury to see how HPC technology is helping the Formula 1 team competitive but on a budget. Continue Reading
By- Jennifer Scott, TechTarget
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News
16 May 2012
London 2012 Olympic Games IT enters final test
The Atos team controlling the IT for the London 2012 Olympic Games are recreating the environment for a final test before systems go live Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
09 May 2012
Indian IT services firm Infosys opens UK apprenticeship scheme
Indian IT services firm Infosys is to offer UK apprenticeship places with the National Apprenticeship Scheme (NAS) over the next five years Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Opinion
03 May 2012
Why the public sector is turning to multi-sourcing
Sarah Burnett explains why the public sector is moving from single sourcing to multi-sourcing, in an age of austerity. Continue Reading
By- Sarah Burnett, NelsonHall
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News
01 May 2012
How global recruitment company runs IT with one in-house worker
Recruitment services company Alexander Mann Solutions is harnessing cloud computing and expanding nearshore IT services to support a one-man internal IT department. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
01 May 2012
G-Cloud cost £4.93m to set up, says Maude
The government’s G-Cloud programme and CloudStore cost £4.93m to set up, Cabinet Office minister Francis Maude said in response to a parliamentary question. Continue Reading
By- Kathleen Hall, TechTarget
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News
30 Apr 2012
Government launches MyCSP mutual project
The government has launched the first of a planned series of mutuals which take public services and split the ownership between government, staff and private sector. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
24 Apr 2012
Special report on Capita
This independent report is essential reading for any organisation working with, or thinking of working with Capita. Continue Reading
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News
20 Apr 2012
Outsourcing in the UK slows down in early 2012
Outsourcing in the UK has slowed considerably in the first three months of 2012 with the value of contracts signed falling well below last year. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
16 Apr 2012
HP losing grip of EDS’s Ministry of Defence contract
HP’s grip on a flagship Ministry of Defence contract could be weakening after CSC took over a key outsourcing deal. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
13 Apr 2012
Special Report on IBM
This special nine-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, and the services it offers. Continue Reading
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News
04 Apr 2012
Atos completes first live software rehearsal for London 2012 Olympics
Atos has completed the first live rehearsal of IT, communications, media, sports and security systems for the London 2012 Olympics Continue Reading
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News
04 Apr 2012
Global lessons in eHealth implementation
This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health. Continue Reading
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News
03 Apr 2012
How the cloud found Mitchells & Butlers
The cloud was found to be a good fit for hospitality company Mitchells & Butlers after it approached IT providers with a set of outcomes Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
02 Apr 2012
UK business fears impact of new EU data protection framework
More than half of senior UK IT managers in large enterprises believe the proposed new EU data protection framework will cost their business more money, a survey has revealed Continue Reading
By- Warwick Ashford, Senior analyst
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News
27 Mar 2012
Retail and insurance lead two-speed IT spending
More IT-based businesses are starting with greater investment in IT after the slowdown, but with lopsided demand as businesses increase spending at different rates Continue Reading
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News
26 Mar 2012
Department for Work and Pensions outsources IT for universal credit welfare to India
The government is outsourcing IT development for the universal credit welfare programme to India despite promises to keep data projects in the UK Continue Reading
By- Warwick Ashford, Senior analyst
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News
21 Mar 2012
EDF signs £100m datacentre deal with Atos
Energy company EDF has signed a £100m 10-year deal with outsourcing provider Atos for datacentre services Continue Reading
By- Kathleen Hall, TechTarget
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Blog Post
20 Mar 2012
Highland council Fujitsu IT services deal still problematic
A £70m IT services contract, signed by the Highland Council in Scotland with Fujitsu, is causing friction as the sitting council and the opposition unite in protest at the contract's failure to ... Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
19 Mar 2012
Capgemini takes on Rolls Royce service integration role
Rolls Royce has awarded Capgemini a contract to manage its new multi-sourced strategy as it moves away from sourcing everything from HP. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
13 Mar 2012
Global Sourcing Trends in 2012
The latest IT outsourcing trends from global law firm Morrison & Foerster. Continue Reading
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News
12 Mar 2012
Cloud and big data to drive BPO benefits
Cloud computing and business analytics are set to inject new life into the business process outsourcing (BPO) sector. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Mar 2012
NHS trusts to be freed from CSC contract commitments
The Department of Health has proposed a deal with CSC to release trusts in the National Programme for IT from their contractual obligations to use software from the troubled supplier. Continue Reading
By- Kathleen Hall, TechTarget
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News
02 Mar 2012
Somerset Council to bring Southwest One services back in house
Somerset County Council is seeking to bring key services back in house from Southwest One , the troubled joint-venture it created with IBM in 2007. Continue Reading
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News
23 Feb 2012
IT service buyers cautious but no panic
Economic uncertainty has led to less demand for IT services but panic has not set in as Western IT services firms report modest growth. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
16 Feb 2012
Capgemini sales jump 11% in 2011 as growth continues in 2012
IT services provider Capgemini increased its sales by over 11% in 2011 as high demand at the end of last year continued into 2012 Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
08 Feb 2012
CIO interview: Rob Fraser, IT director, Sainsbury’s
Sainsbury’s IT chief talks about why in-house IT works better than outsourcing and how to double revenue without doubling IT spend. Continue Reading
By- Kathleen Hall, TechTarget
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News
07 Feb 2012
More than half of government projects behind schedule
More than half of major government projects are behind schedule, according to the head of Whitehall's Major Projects Authority. Continue Reading
By- Kathleen Hall, TechTarget
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News
19 Jan 2012
Construction firm extends IT outsourcing
Taylor Wimpey has extended an IT outsourcing agreement with Logica as it embarks on a major change programme. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
17 Jan 2012
Indian outsourcers TCS and HCL see profits boom
Indian outsourcing companies Tata Consultancy Services (TCS) and HCL both saw profits grow by more than 20% in their quarterly results. Continue Reading
By- Kathleen Hall, TechTarget
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News
16 Jan 2012
Apple aims to improve working conditions for technology workforce
Apple has published a list of all suppliers for the first time and says it will allow independent observers into its facilities around the world to monitor working conditions. Continue Reading
By- Warwick Ashford, Senior analyst
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News
13 Jan 2012
NHS Trust to appeal £375k data loss penalty
An NHS Trust is to appeal against a proposed monetary penalty of £375,000 after after patient records were stolen from a hospital and sold on eBay. Continue Reading
By- Warwick Ashford, Senior analyst
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News
10 Jan 2012
Healthcare IT is a beneficial force, say doctors
IT in the NHS has had a bad press in recent years as a result of the problems associated with the now defunct £12bn NHS National Programme for IT, but most doctors in England believe IT improves patient care. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
10 Jan 2012
Accenture bolsters public sector skills
Services giant Accenture has recruited two former civil servants to its ranks to boost its UK and global public sector services capabilities. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
04 Jan 2012
Shell moves SAP maintenance to Accenture
Oil giant Shell has transferred the management of its HR and payroll applications to Accenture as part of a multi-year SAP managed service. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
03 Jan 2012
British Waterways Scotland signs £2.3m ICT deal
British Waterways Scotland has signed a £2.3m deal with business technology company Amor Group to develop its ICT systems. Continue Reading
By- Kathleen Hall, TechTarget
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News
15 Dec 2011
How HP played a key role in RAF air crew support in Libya
The Ministry of Defence has praised HP over its Advanced Mission Planning Aid system, most recently used to support air crew in Libya. Continue Reading
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News
15 Dec 2011
Royal Mail posts IT services tender
The Royal Mail Group has put out a tender for IT consulting services, which will be worth up to £50m over four years. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
14 Dec 2011
Collaboration in the Cloud: everything to everyone, or too good to be true?
IT decision-makers are already looking to the cloud to support new IT delivery models - such as software-as-a-service (SaaS), platform-as-a-service (PaaS) and infrastructure-as-a-service (IaaS). Continue Reading
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News
13 Dec 2011
The reality behind the hype: Government cloud computing
This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. Continue Reading
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News
13 Dec 2011
Do CIOs have more clarity about cloud computing?
This research shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, CIOs accept it offers benefits. Continue Reading
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News
12 Dec 2011
Quocirca: The market landscape for print security
This report by Quocirca analyst Louella Fernandes provides an overview of the inherent risks when operating an insecure print environment, best practice and the current market. Continue Reading
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News
12 Dec 2011
Do CIOs have more clarity about cloud computing?
This research shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, CIOs accept it offers benefits. Continue Reading
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News
12 Dec 2011
Collaboration in the cloud: too good to be true?
IT decision-makers are looking to the cloud to support new IT delivery models such as software, platform and infrastructure as a service Continue Reading
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News
05 Dec 2011
Unilever outsources business intelligence platforms to Capgemini
Unilever has signed a deal with Capgemini to provide its global business intelligence platforms. The outsourcing company will work alongside Unilever IT to deliver a three-year programme to create an Enterprise Data Warehouse (EDW). Continue Reading
By- Kathleen Hall, TechTarget
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Feature
02 Dec 2011
IT matters again
This report from Deloitte argues that businesses are again investing in IT to help them compete with rivals despite the downturn. Continue Reading
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News
29 Nov 2011
Standard Life overhauls IT department and cuts jobs
Insurer Standard Life is to axe a number of IT staff following a review of its IT and operations division. Continue Reading
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News
23 Nov 2011
Government mutual will be a beacon for IT procurement
The pension administration mutual being set up by the government will be the first of a wave of new business models that could shake-up central government outsourcing contracts. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
23 Nov 2011
The reality behind the hype: Government cloud computing
This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. Continue Reading
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News
21 Nov 2011
Government opens its procurement heart to IT suppliers
The government has promised more openness with suppliers and published its first forward-looking pipeline of business, with £25.9bn of IT projects. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
14 Nov 2011
Rethinking Managed Print Services (MPS)
This paper looks at the reasons why organisations operating a heterogeneous print environment should consider an independent MPS provider. Continue Reading
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Feature
11 Nov 2011
Computer Weekly Technology Industry Survey
This in-depth research from Computer Weekly and Mortimer Spinks, provides a must-read analysis and insight into UK IT salaries. Continue Reading
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News
11 Nov 2011
The market landscape for print security
This report is gives an overview of the security risks of the print environment , the market landscape, best practices for a print security strategy. Continue Reading
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News
04 Oct 2011
IT supplier CSC repays £170m as NHS complains of Lorenzo record progress
IT supplier CSC has repaid £170m after the NHS said it was unhappy with the progress of CSC's Lorenzo patient care records contract. The NHS paid a £200m advanced payment to CSC for the 2011 project costs when a memorandum of understanding was signed. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
29 Sep 2011
Security firm selects Fujitsu IT services
Security company G4S has outsourced its IT infrastructure and services to Fujitsu and has agreed a £32.9m seven-year contract. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
29 Sep 2011
IBM signs £525m DWP contract to provide Universal Credit systems
The Department for Work and Pensions (DWP) has signed a seven-year contract with IBM worth £75m per year to provide systems, which will include the delivery of its flagship Universal Credit programme. Continue Reading
By- Kathleen Hall, TechTarget
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Blog Post
27 Sep 2011
How BP got its IT suppliers to collaborate and perform after massive vendor consolidation
Oil and Gas giant BP spent 65% of its $3bn annual IT budget with 3000 suppliers in 2008 but now it outsources to only seven and has reduced its annual IT budget by $800m as a result. Vital to the ... Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
27 Sep 2011
Mitchells & Butlers continues to drive down IT costs
Pub group Mitchells & Butlers (M&B) is continuing an IT cost-cutting plan to respond to pressure on its operating margins. Continue Reading
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News
27 Sep 2011
Cognizant acquires Zaffera
Outsourcing company Cognizant has acquired Zaffera, an SAP retail consulting and software development firm, for an undisclosed sum. Continue Reading
By- Kathleen Hall
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News
27 Sep 2011
How BP made its supplier ecosystem work
Oil and gas giant BP spent 65% of its $3bn annual IT budget with 3,000 suppliers in 2008, but now it outsources to only seven and has reduced its annual IT budget by $800m as a result. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
22 Sep 2011
BASF extends BT network contract
Chemical group BASF has signed a €200m deal with BT for networking 900 BASF sites in more than 80 countries. The contract includes the provision of IP telephony and local network services (managed LAN services) at 300 sites in North and South America as well as in Asia. Continue Reading
By- Cliff Saran, Managing Editor
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News
21 Sep 2011
Global BPO sales to reach £60bn in 2015
The world market for business process outsourcing (BPO) will be worth $93.4bn (£59.7bn) in 2015 compared with $72bn last year, according to Ovum. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
09 Sep 2011
Cambridge exam board outsources applications support to Cognizant
Cambridge University's examination group has outsourced applications management and support to Cognizant that will see the company replace 20-year-old bespoke applications with off-the-shelf alternatives. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
30 Aug 2011
Cloud computing and the public sector: What IT managers need from suppliers
IT departments and suppliers have a long way to go before they understand each other on cloud computing – that was the conclusion when IT practitioners and suppliers met at London law firm DLA Piper to discuss the barriers to cloud. Continue Reading
By- Bill Goodwin, Computer Weekly
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News
18 Aug 2011
NHS trusts already planning a way out of National Programme contracts
NHS trusts in the National Programme for IT's beleaguered southern region have already begun drafting specifications for systems that may replace those supplied under the controversial project. Continue Reading
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News
17 Aug 2011
Atos employees to be investigated over Facebook remarks about disability benefit applicants
Two Atos Healthcare employees are being investigated over allegations they made inappropriate remarks on Facebook about the people they assess for sickness benefit. Continue Reading
By- Kathleen Hall, TechTarget
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News
12 Aug 2011
Parliamentary group of MPs to discuss outsourcing and shared services
A parliamentary group of MPs that will look at how the public sector can get more out of outsourcing and shared services will begin work when it has its first meeting this month. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
08 Aug 2011
Royal Pharmaceutical Society outsources to cope with restructure
The Royal Pharmaceutical Society of Great Britain has outsourced the management of e-mail and storage to support a major restructure. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Aug 2011
Energy giant outsources smart meter services to Logica
Scottish and Southern Energy has outsourced some of its smart metering processes to Logica to help support the UK national roll-out. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
02 Aug 2011
NHS trust forced to adopt National Programme patient records system or face £8.8m fine
An NHS trust was forced to buy care records software through the National Programme for IT or face the threat of an £8.8m fine - even though it had a longstanding supplier in place. Continue Reading
By