IT operations management and IT support
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News
16 Jul 2024
Finnish tech sector opposes government’s immigration reforms
The tech sector in Finland fears talent shortage as government introduces stricter immigration policy Continue Reading
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News
02 Jul 2024
Nordic banks pursue AI in battle with digital competitors
Traditional Nordic banks are raising their investments in artificial intelligence to help them retain market share in increasingly populated sector Continue Reading
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Feature
25 Jul 2024
CrowdStrike update chaos explained: What you need to know
A botched software update at cyber security firm CrowdStrike has caused IT chaos around the world. Learn more about the global CrowdStrike update outage as it develops Continue Reading
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News
25 Jul 2024
Fortune 500 stands to lose $5bn plus from CrowdStrike incident
The largest global organisations hit by the CrowdStrike-Microsoft incident on 19 July will likely be out of pocket to the tune of billions of dollars Continue Reading
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News
24 Jul 2024
CrowdStrike blames outage on content configuration update
CrowdStrike publishes the preliminary findings of what will be a lengthy investigation into the root causes of the failed 19 July update that caused Windows computers to crash all over the world Continue Reading
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News
24 Jul 2024
Mimecast to buy insider threat specialist Code42
Mimecast is to buy fellow human-centred risk experts Code42 for an undisclosed sum to take advantage of its insider threat and data loss protection specialisms Continue Reading
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News
24 Jul 2024
Post Office ‘acted the victim’ and civil servants ‘abandoned their principles’, says former minister
Former government minister tells inquiry the Post Office always played the victim of subpostmasters that it considered either ‘incompetent’ or ‘criminal’ Continue Reading
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News
23 Jul 2024
Why did CrowdStrike cause the Windows Blue Screen?
The ‘blue screen of death’ signals a catastrophic Windows failure, which is exactly what many people faced on 19 July 2024 – but why did it happen? Continue Reading
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News
22 Jul 2024
NCA cracks digitalstress DDoS-for-hire operation
The UK authorities have taken down a major component of the multinational DDoS cyber attack-for-hire ecosystem, hacking into the digitalstress.su service and exfiltrating data on its users, who now face arrest Continue Reading
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News
22 Jul 2024
NCSC: Beware of criminal CrowdStrike opportunists
Financially motivated cyber criminals are already conducting opportunistic attacks on organisations that leverage the CrowdStrike incident, and more targeted attacks are sure to follow Continue Reading
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News
22 Jul 2024
CrowdStrike chaos shows risks of concentrated ‘big IT’
The concentration of so much mission-critical technology in the hands of a few large suppliers makes incidents like the Microsoft-CrowdStrike outage all the more dangerous Continue Reading
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News
21 Jul 2024
CrowdStrike update snafu affected 8.5 million Windows devices
About 8.5 million devices globally were hit by the botched CrowdStrike update, with a significant number now back online and operational Continue Reading
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Opinion
19 Jul 2024
What happens when the IT infrastructure is too big to fail?
Today’s global outage of Microsoft is rapidly sending shockwaves across all sectors, demonstrating the risk of having a single point of failure Continue Reading
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News
19 Jul 2024
CrowdStrike security update fails Windows PCs globally
An update to the security firm’s Falcon service has led to many Windows users being unable to work this morning. Microsoft 365 is also affected Continue Reading
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News
17 Jul 2024
UK Cyber Bill teases mandatory ransomware reporting
In the Cyber Security and Resilience Bill introduced in the King's Speech, the UK's new government pledges to give regulators more teeth to ensure compliance with security best practice and to mandate incident reporting Continue Reading
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News
17 Jul 2024
Hackney Council reprimanded over 2020 ransomware attack
The London Borough of Hackney has been reprimanded by the ICO over a series of failures that led to a devastating cyber attack, but at the same time, the regulator praised the local authority for its response and commitment to making improvements Continue Reading
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Feature
17 Jul 2024
Post Office Horizon scandal explained: Everything you need to know
Computer Weekly has investigated the Post Office Horizon scandal since 2008 and is, in fact, part of the story. This guide contains essential information about the scandal Continue Reading
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News
16 Jul 2024
Fujitsu analyst gave witness statements when more qualified colleagues refused
Fujitsu employee provided witness statements to courts in cases against subpostmasters despite not understanding the evidence, after qualified IT experts refused Continue Reading
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News
16 Jul 2024
Legal, tax and audit professionals look forward to AI efficiency promise
Hundreds of hours a year could be saved through the use of AI in the legal, tax, and risk and compliance fields Continue Reading
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News
16 Jul 2024
Finnish tech sector opposes government’s immigration reforms
The tech sector in Finland fears talent shortage as government introduces stricter immigration policy Continue Reading
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News
15 Jul 2024
NHS Trusts cancelled over 6,000 appointments after Qilin cyber attack
The two NHS Trusts most heavily impacted by the Qilin ransomware attack on pathology services provider Synnovis have cancelled over 6,000 appointments and procedures in the past five weeks Continue Reading
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News
15 Jul 2024
DACH education ‘ready for AI’ as parents call for next phase of innovation
A rallying cry for digital intervention in the sector across the DACH region could set the tone for a continental shift towards more dynamic and intuitive learning in the years to come Continue Reading
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News
12 Jul 2024
AT&T loses ‘nearly all’ phone records in Snowflake breach
Hackers have stolen records of virtually every call made by AT&T's customers during a six-month period in 2022, after compromising the US telco's Snowflake data environment Continue Reading
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News
11 Jul 2024
Dutch research firm TNO pictures the SOC of the future
In only a few years, security operations centres will have a different design and layout, and far fewer will remain Continue Reading
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News
10 Jul 2024
Civil servant was lone voice on Post Office board to query legal plan that blew taxpayers' cash
Government representative felt he was 'in a minority of one' on the Post Office board of directors in questioning the handling of a High Court battle with subpostmasters that cost £100m Continue Reading
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News
10 Jul 2024
Setting the high bar in digital transformation
Roel Louwhoff, Standard Chartered’s chief transformation, technology and operations officer, outlines what it takes for the company to become a client-focused, data-driven bank Continue Reading
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News
09 Jul 2024
Hyper-V zero-day stands out on a busy Patch Tuesday
Microsoft has fixed almost 140 vulnerabilities in its latest monthly update, with a Hyper-V zero-day singled out for urgent attention Continue Reading
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News
09 Jul 2024
Chinese spies target vulnerable home office kit to run cyber attacks
China’s APT40 is ramping up targeting of victims using vulnerable small and home office networking kit as command and control infrastructure, according to an international alert Continue Reading
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News
08 Jul 2024
Synnovis attack highlights degraded, outdated state of NHS IT
More cyber attacks against the health service are likely, and will succeed if something isn’t done to address the increasingly elderly NHS IT estate, experts are warning Continue Reading
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News
08 Jul 2024
Sir Alan Bates welcomes MP’s elevation to House of Lords
Former Labour MP has moved to the House of Lords where he will continue campaigning for justice for victims of the Horizon scandal Continue Reading
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News
03 Jul 2024
NCA’s Operation Morpheus targets illicit Cobalt Strike use
International law enforcement operation targets cyber criminals using the Cobalt Strike penetration testing framework for dodgy purposes Continue Reading
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Opinion
03 Jul 2024
Cyber Essentials at 10: Success or failure?
The Cyber Essentials scheme passed its 10th anniversary in June 2024. CyberSmart's Adam Pilton reflects on progress and argues that more needs to be done to raise security awareness among Britain's small business community Continue Reading
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Opinion
02 Jul 2024
Security Think Tank: Securing today's ubiquitous cloud environment
The Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage Continue Reading
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News
02 Jul 2024
Nordic banks pursue AI in battle with digital competitors
Traditional Nordic banks are raising their investments in artificial intelligence to help them retain market share in increasingly populated sector Continue Reading
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News
02 Jul 2024
Kyndryl eyes mainframe workloads in ASEAN
Kyndryl and AWS open centre of excellence in Malaysia to help ASEAN enterprises modernise and migrate their mainframe workloads to the cloud Continue Reading
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News
28 Jun 2024
How FWD is driving its digital strategy
FWD’s group chief technology and operations officer talks up how the pan-Asian insurer is driving change faster and putting technology at the heart of its services Continue Reading
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News
28 Jun 2024
Former Fujitsu engineer says Post Office ‘trapped’ him into giving incomplete evidence
Gareth Jenkins turned his fire on the Post Office on the final day of his marathon evidence session at the Post Office public inquiry Continue Reading
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News
27 Jun 2024
Experts shocked by ‘extraordinary’ claim made by Post Office IT expert witness
A former Fujitsu engineer made an ‘unbelievable’ claim about evidence he gave in witness statements when acting as an expert witness during Post Office prosecutions of subpostmasters Continue Reading
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News
27 Jun 2024
Gulf Edge to operate Google Distributed Cloud in Thailand
The Gulf Energy subsidiary will offer Google’s sovereign cloud service in Thailand with a focus on air-gapped configurations Continue Reading
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News
26 Jun 2024
Ignorance of ‘legal niceties’ from Post Office expert IT witness saw innocent people jailed
IT expert used by Post Office to give evidence supporting prosecutions of subpostmasters did not understand legal duties he was bound to Continue Reading
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News
26 Jun 2024
Police Scotland did not consult ICO about high-risk cloud system
Police Scotland chose not to formally consult with the data regulator about the risks identified with a cloud-based digital evidence sharing system, while the regulator itself did not follow up for nearly three months Continue Reading
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News
25 Jun 2024
Numbers prove former subpostmaster federation boss’s ignorance over Post Office scandal
George Thomson is ignoring the numbers when he downplays subpostmaster prosecutions based on Horizon data Continue Reading
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News
24 Jun 2024
Sellafield pleads guilty to criminal charges over cyber security
Nuclear Decommissioning Authority-backed organisation Sellafield Ltd pleads guilty to criminal charges brought over significant cyber security failings that could have compromised sensitive nuclear information Continue Reading
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Opinion
24 Jun 2024
AI and outsourcing: What’s the future for relationships and contracts? (Part two)
In the second part of this two-part series, two technology lawyers offer guidance on what the integration of artificial intelligence in IT outsourcing and business process outsourcing will mean for customers and providers in outsourcing relationships and contracts Continue Reading
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News
24 Jun 2024
Metropolitan Police could investigate one of its own staff in Post Office probe
Former Post Office investigator deleted references to software errors in a witness statement from Fujitsu’s Gareth Jenkins during the wrongful prosecution of a subpostmaster Continue Reading
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News
21 Jun 2024
ICO police cloud guidance released under FOI
Long-awaited guidance from the UK data regulator on police cloud deployments highlights some potential data transfer mechanisms it thinks can clear up ongoing legal issues, but tells forces it’s up to them to decide if the measures would work Continue Reading
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News
19 Jun 2024
Post Office Horizon system investigators were blocked and threatened as they witnessed cover-up
Independent investigators who put Post Office and its Horizon system under spotlight faced aggression as they witnessed cover-up Continue Reading
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News
19 Jun 2024
Microsoft admits no guarantee of sovereignty for UK policing data
Documents show Microsoft’s lawyers admitted to Scottish policing bodies that the company cannot guarantee sensitive law enforcement data will remain in the UK, despite long-standing public claims to the contrary Continue Reading
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News
18 Jun 2024
Benelux specialised venture capital fund finds global deep tech investments
A venture capital fund in Belgium partners with tech research organisation in its search for investments Continue Reading
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News
17 Jun 2024
Artificial intelligence to make Olympic Games more inclusive
The International Olympic Committee is working with Intel to use AI at the Paris Olympic and Paralympic Games Continue Reading
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Opinion
17 Jun 2024
Cloud security: Finding the right provider to protect your data
This month, the Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage. Continue Reading
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Feature
17 Jun 2024
Autonomous weapons systems defy rigid attempts at arms control
In an ever more dangerous world, the technology is outpacing diplomacy and holds clear strategic value. Retaining human control over its use will require embracing imperfect solutions Continue Reading
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Opinion
17 Jun 2024
AI and outsourcing: What’s the future? (Part one)
Artificial intelligence is a hot topic in the outsourcing industry, with some predicting that it will revolutionise IT outsourcing and business process outsourcing, while others warn of its potential dangers and challenges Continue Reading
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News
17 Jun 2024
Once ridiculed Post Office scandal campaigner Alan Bates receives knighthood
Campaigner for justice, once labelled a ‘nutter’ and a ‘thief’, knighted for his work to expose the Post Office scandal Continue Reading
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News
14 Jun 2024
Post Office scandal victims in Scotland have convictions quashed
Scotland follows England, Wales and Northern Ireland in exonerating wrongfully convicted subpostmasters en masse Continue Reading
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News
13 Jun 2024
Black Basta ransomware crew may be exploiting Microsoft zero-day
A Microsoft vulnerability that was addressed without fanfare in March may in fact have been exploited as a zero-day by the notorious Black Basta ransomware gang, threat hunters warn Continue Reading
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Opinion
13 Jun 2024
Data leakage in the cloud – can data truly be safe in the cloud?
This month, the Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage. Continue Reading
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News
13 Jun 2024
Q&A: Adalbjorn Thorolfsson on IT project management in Iceland
With a small, but very sophisticated population, Iceland has unique ways of keeping up with the rest of the world in the IT sector. Adalbjorn Thorolfsson, president of the Icelandic Project Management Association, describes some lessons for the rest of the world Continue Reading
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Opinion
12 Jun 2024
How to ensure public cloud services are used safely and securely
This month, the Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage. Continue Reading
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Opinion
11 Jun 2024
True cloud security requires in-depth understanding
This month, the Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage. Continue Reading
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News
11 Jun 2024
More than 160 Snowflake customers hit in targeted data theft spree
Mandiant reports that more than 160 Snowflake customers have been hit in a broad data theft and extortion campaign targeting organisations that have failed to pay proper attention to securing valuable credentials Continue Reading
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News
11 Jun 2024
Cobol knowledge crisis threatens Dutch financial systems
Expertise in complex Cobol systems, critical to major financial institutions, is dwindling in The Netherlands, resulting in retired professionals returning work Continue Reading
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News
10 Jun 2024
NHS blood stocks running low after ransomware attack
The NHS is appealing for people with O Positive and O Negative blood types to come forward to donate as hospitals in London struggle to keep critical services running after ransomware attack Continue Reading
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News
10 Jun 2024
Post Office Capture software training deficit echoes systemic Horizon problems
Post Office branch managers have told Computer Weekly they had no training on how to use Capture software, which pre-dated Horizon Continue Reading
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News
10 Jun 2024
Driving customer experience through cloud and AI
Autodesk’s global CIO Prakash Kota explains how the company is modernising its IT infrastructure and adopting cloud and AI to drive customer experience Continue Reading
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News
07 Jun 2024
Bitdefender makes MDR services free to NHS bodies hit by Qilin
Bitdefender offers NHS bodies affected by a major cyber incident free access to its product suite, as the health service continues to deal with the impact of the Qilin ransomware attack on partner Synnovis Continue Reading
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News
07 Jun 2024
Rapid AI development poses supervisory challenges in the Netherlands
In the Netherlands, the financial regulator and the monetary authority are grappling with the pace of artificial intelligence development and its implications for the financial industry Continue Reading
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News
05 Jun 2024
Qilin ransomware gang likely behind crippling NHS attack
Security experts investigating a major cyber attack on an NHS partner that has caused frontline services across South London to grind to a halt say the Qilin ransomware gang appears to be the culprit Continue Reading
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News
05 Jun 2024
Subpostmasters consider legal action against government in pursuit of financial redress
Campaigner says former subpostmasters may have to resort to legal action in pursuit of the money they are owed Continue Reading
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Opinion
04 Jun 2024
Security Think Tank: The cloud just got more complicated
This month, the Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage. Continue Reading
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News
04 Jun 2024
Invasive tracking ‘endemic’ on sensitive support websites
Websites set up by police, charities and universities to help people get support for sensitive issues like addiction and sexual harassment are deploying tracking technologies that harvest information without proper consent Continue Reading
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News
04 Jun 2024
NHS services at major London hospitals disrupted by cyber attack
A major cyber attack at NHS services provider Synnovis is disrupting frontline care at hospitals across London Continue Reading
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News
04 Jun 2024
Fujitsu cuts half of UK-based Oracle practice team
Fujitsu is reducing staffing levels at its UK Oracle Practice in a move cited as ensuring its competitiveness Continue Reading
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Opinion
03 Jun 2024
Post Office scandal: What is a systemic error?
For those following the Post Office Horizon scandal public inquiry, confused about what makes a computer error systemic, IT expert James Christie explains Continue Reading
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Opinion
29 May 2024
How to avoid joining the Dead Java Code Society
Unused or dead Java code is bogging down software engineers and developers, causing weird dependencies and security risks. Eric Costlow of Azul shares some advice on how to avoid becoming a member of a rather unpleasant club Continue Reading
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News
28 May 2024
Executive Interview: Why Dell wants to be your one-stop AI shop
At Dell Technologies World in Las Vegas, artificial intelligence was the talk of the town as Dell staked out an all-encompassing strategy ahead of an anticipated goldrush. Dell’s Nick Brackney explains why the tech giant believes it's onto a winner Continue Reading
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News
24 May 2024
Paula Vennells boasted about removing Horizon risk reference in Royal Mail flotation prospectus
A reference to Horizon was removed from Royal Mail prospectus by Paula Vennells in the eleventh hour Continue Reading
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News
23 May 2024
Third police probe into Post Office scandal under consideration
The Metropolitan Police Service is looking into investigating potential corporate and individual crimes committed in the Post Office Horizon scandal Continue Reading
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News
22 May 2024
Rockwell urges users to disconnect ICS equipment
ICS systems maker Rockwell Automation calls on users to take steps to secure their equipment, and reminds them there is no reason to ever have its hardware connected to the public internet, as it tracks an increase in global threat activity Continue Reading
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Feature
22 May 2024
Neom: The tip of the tech iceberg in the Saudi desert
What is known about plans for Saudi Arabian smart city Neom could be just the tip of the iceberg Continue Reading
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News
21 May 2024
Post Office clique deepened Horizon scandal
A general counsel annoyed by independent investigators and comms director that bragged about his contacts were part of a Post Office clique with former CEO Paula Vennells Continue Reading
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E-Zine
21 May 2024
Can AI supercharge human creativity?
In this week’s Computer Weekly, we talk to Getty Images about the challenges of balancing human creativity with the risks and opportunities of generative AI. Our latest buyer’s guide examines the latest best practice in desktop IT management in a world of flexible working. And we review the benefits of open source software in the enterprise. Read the issue now. Continue Reading
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Definition
17 May 2024
Windows Server Client Access License (CAL)
A Windows Server Client Access License (CAL) is a license that gives a user or device the right to access services, such as printing or access to a file share, from a server running the Windows Server operating system (OS). Continue Reading
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News
17 May 2024
Post Office CEO Paula Vennells ‘didn’t believe there were miscarriages of justice,’ inquiry told
As the nation waits for the impending appearance of former Post Office CEO Paula Vennells at the public inquiry, a former colleague reveals her certainty that there were no miscarriages of justice Continue Reading
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News
16 May 2024
Post Office IT boss failed to raise concern over false Horizon statements
Former Post Office CIO Lesley Sewell failed to raise concern over Post Office’s false stance on Horizon integrity Continue Reading
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News
15 May 2024
Cyber Safety Force wants to change conversation around risk
A consortium to help cyber pros better manage risk has launched, with ambitious goals to change the nature of the conversation from cyber security to cyber safety Continue Reading
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News
15 May 2024
Critical SharePoint, Qakbot-linked flaws focus of May Patch Tuesday
A critical SharePoint vulnerability warrants attention this month, but it is another flaw that seems to be linked to the infamous Qakbot malware that is drawing attention Continue Reading
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News
15 May 2024
Comms director at centre of cover-up never thought Post Office were the ‘baddies’
Head of communications at the Post Office painted a rosy picture of the error-prone Horizon system when challenged Continue Reading
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News
14 May 2024
Scotland’s Post Office scandal victims to be exonerated en masse
The Scottish parliament will introduce its own legislation to exonerate subpostmasters with convictions based on evidence from Post Office Horizon system Continue Reading
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Definition
13 May 2024
Microsoft Remote Desktop Web Access (Microsoft RD Web Access)
Microsoft Remote Desktop Web Access (Microsoft RD Web Access) is a Remote Desktop Services role in some versions of the Windows Server OS. Continue Reading
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Feature
13 May 2024
Finland develops quantum algorithms for the future
Finnish researchers are focusing on a small set of quantum algorithms they believe will have a global impact Continue Reading
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News
13 May 2024
How SingPost is delivering on digital transformation
SingPost group CIO outlines the company’s efforts to leverage AI and automation to improve operations, emphasising the importance of building the right culture as it expands its regional footprint Continue Reading
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Definition
10 May 2024
operational technology (OT)
Operational technology (OT) is a category of hardware and software that monitors and controls how physical devices perform. Continue Reading
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News
10 May 2024
Knowledge24: GenAI dominates ServiceNow annual user conference
ServiceNow put the future use of GenAI at the centre of its annual user conference, Knowledge24 Continue Reading
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News
09 May 2024
Cyber attack victims need to speak up, says ICO
The Information Commissioner’s Office is urging organisations to be transparent and learn from each other’s mistakes as it reveals most of the cyber attacks it responds to stem from the same core errors Continue Reading
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News
09 May 2024
Wales gets UK’s first national SOC
The first national security operations centre of its kind in the UK has opened in the south of Wales to safeguard public sector bodies across the country Continue Reading
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News
09 May 2024
Barrister says Post Office lawyers misled him over Horizon cases
Simon Clarke told public inquiry he believes he was misled by Post Office internal lawyers over Horizon prosecutions Continue Reading
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News
09 May 2024
Fujitsu’s Post Office Horizon admission was ‘bombshell’ amid ‘religious panic’ over reliability
Barrister Simon Clarke was representing the Post Office when he discovered an expert witness had misled courts in subpostmaster trials Continue Reading
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News
09 May 2024
Ofcom publishes draft online child safety rules for tech firms
In the draft codes, Ofcom calls on technology firms to use ‘robust’ age-checking and content moderation systems to keep harmful material away from children online Continue Reading
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News
08 May 2024
Cyber attack ruled out as source of UK Border Force outage
An IT outage that caused automated passport control e-gates to crash across the UK has been resolved, with a cyber attack ruled out as the cause Continue Reading
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News
07 May 2024
Police told in 2016 that Post Office prosecutor withheld evidence of Horizon errors from court
A campaigning former subpostmaster told Surrey Police he suspected a ‘possible criminal offence’ when he found details of a Post Office prosecutor withholding evidence in a 2010 trial Continue Reading
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Opinion
06 May 2024
Embrace alternative education pathways for cyber success
Shifting focus toward passion, adaptability, and a willingness to learn can revolutionise talent acquisition, fostering a more diverse and effective cyber security force. Continue Reading