IT operations management and IT support

Citigroup cuts thousands of staff at China-based tech centres

Financial services giant Citigroup is drastically reducing headcount in its Chinese tech delivery centres as it restructures its technology operation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK’s error-prone eVisa system is ‘anxiety-inducing’

People experiencing technical errors with the Home Office’s electronic visa system explain the psychological toll of not being able to reliably prove their immigration status in the face of a hostile and unresponsive bureaucracy Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Australia’s CommBank completes migration of data to AWS in AI drive

Putting all of its data in AWS cloud will support bank’s use of artificial intelligence to offer customers more personalised services Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Put ROCs before SOCs, Qualys tells public sector

Putting risk operations before security operations may help government agencies and other public sector bodies better manage the myriad threats they face, and make better decisions for the security of all Continue Reading

By

• Alex Scroxton, Security Editor

NCSC sets out how to build cyber safe cultures

The UK’s National Cyber Security Centre has published guidance for security teams and leaders on how to foster accessible and appropriate cyber security cultures in their organisations Continue Reading

By

• Alex Scroxton, Security Editor

Microsoft outlines three-pronged European cyber strategy

Microsoft chair Brad Smith outlines an expansive cyber programme targeting governments across Europe with enhanced threat intelligence and support Continue Reading

By

• Alex Scroxton, Security Editor

Fortifying the future: The pivotal role of CISOs in AI operations

The Security Think Tank considers how CISOs can best plan to facilitate the secure running of AI and Gen AI-based initiatives and ensure employees do not inadvertently leak data or make bad decisions. Continue Reading

By

• Aditya K Sood, Aryaka

Dutch university’s rapid response saved it from ransomware devastation

Eindhoven University of Technology has planned multi-factor authentication and regularly practised cyber crisis drills – yet it still fell victim to attackers who exploited gaps in its defences Continue Reading

By

• Kim Loohis

Open source adoption faces reality checks

Industry leaders lauded the power of open source to drive innovation but warned that its adoption requires significant effort, due diligence and a clear understanding of inherent complexities and licensing challenges Continue Reading

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• Aaron Tan, Informa TechTarget

Cyber and digital get over £1bn to enhance UK’s national security

The government has set out plans to spend over a billion pounds on digital and cyber warfare capabilities to enhance the UK’s ability to defend itself and fight offensive wars Continue Reading

By

• Alex Scroxton, Security Editor

How cyber security professionals are leveraging AWS tools

It’s now essential for IT security teams to have oversight of cloud computing, and AWS offers a plethora of tools to make managing it easier. Find out how cyber pros are using them in the wild Continue Reading

By

• Nicholas Fearn

Signalgate is a signal to revisit security onboarding and training

A leak of information on American military operations caused a major political incident in March 2025. The Security Think Tank considers what can CISOs can learn from this potentially fatal error. Continue Reading

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• Mike Gillespie and Ellie Hurst, Advent IM

UK biometric surveillance exists in ‘legal grey area’

The rapid proliferation of ‘biometric mass surveillance technologies’ throughout the UK’s public and private sectors is taking place without legal certainty or adequate safeguards for the public Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Maturing UK fintechs increase tech and cyber security hiring

Increased hiring reflects that fintechs are maturing and now require more cyber security and compliance experts Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Building resilient cyber threat intelligence communities

Cyber threat intelligence is no longer a luxury: intelligence sharing communities must mature, and there are many common lessons to learn. Continue Reading

By

• Rob Dartnall, SecAlliance

Preparation and appreciation – the human factor in incident response

A typical incident response effort is highly technical, so where do soft skills come in and how do you know how effective your team is? We look at a measurement option and the human consideration in these scenarios Continue Reading

By

• Dan Raywood

What are the best practices for securing AWS tech stacks?

An AWS tech stack can aid business growth and facilitate efficient operations, but misconfigurations have become all too common and stall this progress Continue Reading

By

• Nicholas Fearn

Data embassies and US embargo halt give Saudi AI hope

Gulf autocracy gets access to powerful AI chips subject to export ban and pursues legal reforms to make foreign computing firms feel comfortable about putting their data there Continue Reading

By

• Mark Ballard

Lloyds and Nationwide to use UK finance sector LLM

Industry-specific large language models could improve customer services, strengthen security and support regulatory compliance Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What is DevOps as a service?

DevOps as a service is a delivery model for software application development. Continue Reading

By

• Rahul Awati
• Clive Longbottom

HMRC begins escape from Fujitsu’s grip through £500m contract

HMRC looking for a supplier to support its planned exit from three Fujitsu datacentre contracts Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How to tackle your infrastructure technical debt

Gartner analysts explain how infrastructure and operations teams can address the accumulation of outdated systems and make a compelling business case for upgrades Continue Reading

By

• Stephen Withers

Extreme Networks ups networking AI ante with Platform One

Leading cloud networking provider announces limited availability of next-gen networking platform attributed with reducing manual tasks by up to 90% Continue Reading

By

• Joe O’Halloran, Computer Weekly

Red Hat touts OpenShift Virtualization momentum

Enterprises are increasingly adopting Red Hat’s OpenShift Virtualization, driven by Broadcom’s VMware licensing changes and a desire for a stable, AI-ready platform, company executives revealed at the Red Hat Summit this week Continue Reading

By

• Aaron Tan, Informa TechTarget

Ransomware attacks dropped by a third last month

Reported ransomware attacks eased off during April following a dramatic spike in the first quarter of 2025 Continue Reading

By

• Alex Scroxton, Security Editor

Botched Post Office IT projects continue to drain public purse

Millions more pounds of public money spent by the Post Office as a result of an IT error that exposed the personal details of Horizon victims Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Retail cyber attacks hit food distributor Peter Green Chilled

Cold chain services provider Peter Green Chilled, which supplies the likes of Aldi, Sainsbury’s and Tesco, has been forced to halt operations after succumbing to a ransomware attack Continue Reading

By

• Alex Scroxton, Security Editor

Rio Tinto overhauls IT operations with platform model

Rio Tinto’s head of technology platforms outlines the mining giant’s move to an IT platform model designed to escape a reactive cycle of critical incidents and improve service quality for internal and external customers Continue Reading

By

• Stephen Withers

Legal Aid Agency breach may encompass millions of people

Legal Aid Agency says the data of anybody who applied for legal aid over the past 15 years has been compromised in a cyber attack Continue Reading

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• Alex Scroxton, Security Editor

Post Office Horizon scandal explained: Everything you need to know

Computer Weekly has investigated the Post Office Horizon scandal since 2008 and is, in fact, part of the story. This guide contains essential information about the scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Kissflow finds its place in low-code market

The supplier of low-code software development tools that cater to both citizen developers and IT professionals is experiencing rapid growth in Southeast Asia where it has been doubling its revenue over the past four years Continue Reading

By

• Aaron Tan, Informa TechTarget

NHS asks suppliers to sign up to cyber covenant

NHS digital and security leaders call on their suppliers to commit to a cyber security charter as the health service works to improve its resilience in the face of growing threat levels Continue Reading

By

• Alex Scroxton, Security Editor

Scattered Spider retail attacks spreading to US, says Google

Google’s threat intel analysts are aware of a number of in-progress cyber attacks against US retailers linked to the same Scattered Spider gang that supposedly attacked M&S and Co-op in the UK Continue Reading

By

• Alex Scroxton, Security Editor

BBVA creates ChatGPT Store and expands use of the GenAI tool

Data reveals that bank employees are saving an average of almost three hours every week by using ChatGPT Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Roundtable: Why did customers sail away from VMware?

At Nutanix’s recent .Next event in the US, customers talked about why they migrated away from VMware and the pain points that accelerated their decision to switch hypervisor Continue Reading

By

• Antony Adshead, Storage Editor

May Patch Tuesday brings five exploited zero-days to fix

Microsoft fixes five exploited, and two publicly disclosed, zero-days in the fifth Patch Tuesday update of 2025 Continue Reading

By

• Alex Scroxton, Security Editor

What is IT asset management (ITAM)?

IT asset management (ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment. Continue Reading

By

• Paul Kirvan
• Reda Chouffani, Biz Technology Solutions
• Brian Holak

Controversial Post Office Horizon system could stay until 2033

Post Office seeks off-the-shelf Horizon replacement as part of £492m tender that includes ongoing support for Horizon up to 2033 Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Evidence reveals Post Office scandal victims short-changed in compensation payouts

Subpostmasters who appealed compensation payments have significantly increased ‘worryingly undervalued’ settlements Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Italian bank signs 10-year deal with Google Cloud

UniCredit will transform operations through cloud, AI and data analytics technologies from Google Cloud Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Government will miss cyber resiliency targets, MPs warn

A Public Accounts Committee report on government cyber resilience finds that the Cabinet Office has been working hard to improve, but is likely to miss targets and needs a fundamentally different approach Continue Reading

By

• Alex Scroxton, Security Editor

US tells CNI orgs to stop connecting OT kit to the web

US authorities have released guidance for owners of critical national infrastructure in the face of an undisclosed number of cyber incidents Continue Reading

By

• Alex Scroxton, Security Editor

Navigating geopolitical risks of cloud deployments

Familiar cloud concerns are being overshadowed by geopolitical volatility, pushing IT strategy into the boardroom. Organisations must now assess the full spectrum of cross-border dependencies to build true resilience Continue Reading

By

• Lydia Leong

Chaos spreads at Co-op and M&S following DragonForce attacks

No end is yet in sight for UK retailers subjected to apparent ransomware attacks Continue Reading

By

• Alex Scroxton, Security Editor

Europe leads shift from cyber security ‘headcount gap’ to skills-based hiring

Research from Sans Institute reveals European organisations are leading a global shift in hiring priorities, driven by regional regulatory frameworks Continue Reading

By

• Kim Loohuis

Oxford Uni adds cyber resilience module to MBA programme

Oxford University’s Saïd Business School is working with cyber response specialist Sygnia to help future business leaders get on top of security Continue Reading

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• Alex Scroxton, Security Editor

UK hands Indian IT suppliers competitive boost in trade deal

Trade deal will exempt IT workers from India from paying National Insurance contributions for three years Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Beyond the hook: How phishing is evolving in the world of AI

Phishing attacks are evolving. Gone are the days of clumsy, error-ridden emails that were easy to spot – today’s campaigns harness advanced techniques to bypass even the latest defences. A new approach is needed Continue Reading

By

• Isla Sibanda

What is infrastructure as code (IaC)?

Infrastructure as code (IaC) is an IT practice that codifies and manages underlying IT infrastructure as software. Continue Reading

By

• Alexander S. Gillis, Technical Writer and Editor
• Stephen J. Bigelow, Senior Technology Editor

Retail cyber crime spree a ‘wake-up call’, says NCSC CEO

The National Cyber Security Centre confirms it is providing assistance to M&S, Co-op and Harrods as concerns grow among UK retailers Continue Reading

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• Alex Scroxton, Security Editor

Co-op instructs staff to be wary of lurking hackers

Co-op tells staff to stop using their VPNs and be wary that their communications channels may be being monitored, as a cyber attack on the organisation continues to develop Continue Reading

By

• Alex Scroxton, Security Editor

Co-op shuts off IT systems to contain cyber attack

A developing cyber incident at Co-op has forced the retailer to pull the plug on some of its IT systems as it works to contain the attack Continue Reading

By

• Alex Scroxton, Security Editor

How AI can attack corporate decision-making

As AI gets embedded in corporate systems, experts warn of emerging security risks caused by influencing retrieval augmentation systems Continue Reading

By

• Cliff Saran, Managing Editor

Pharma leaders see AI revolutionising medicine

Pharmaceutical industry experts at Gitex Asia 2025 discuss how AI is revolutionising drug discovery, from accelerating clinical trials and diagnosing rare diseases to validating traditional medicines Continue Reading

By

• Aaron Tan, Informa TechTarget

M&S suspends all online sales as cyber attack worsens

M&S shuts down online sales as it works to contain and mitigate a severe cyber attack on its systems Continue Reading

By

• Alex Scroxton, Security Editor

M&S systems remain offline days after cyber incident

M&S is still unable to provide contactless payment or click-and-collect services amid a cyber attack that it says has forced it to move a number of processes offline to safeguard its customers, staff and business Continue Reading

By

• Alex Scroxton, Security Editor

Challenges persist as UK’s Cyber Security and Resilience Bill moves forward

Elements of the Cyber Security and Resilience Bill are welcome but questions remain about how best to act in the face of persistent challenges like geopolitical chaos, threats to critical infrastructure, and technological advances Continue Reading

By

• James Morris, CSBR

South East Water modernises through Google Cloud

Utility’s five-year transformation project sees it adopt Google Cloud technologies to help change how it works Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Interview: Daniele Tonella, CTO, ING

The bank’s global CTO has been in the role for less than a year and in that time has been working his way through four layers of tech Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Amid uncertainty, Armis becomes newest CVE numbering authority

Amid an uncertain future for vulnerability research, exposure management company Armis has been given the authority to assign CVE IDs to newly discovered vulnerabilities Continue Reading

By

• Alex Scroxton, Security Editor

Cyber attack downs systems at Marks & Spencer

A cyber attack at Marks & Spencer has caused significant disruption to customers, leaving them unable to make contactless payments or use click-and-collect services Continue Reading

By

• Alex Scroxton, Security Editor

CW Innovation Awards: M1 aims to become digital-native telco

The digital-first telco is running all its back-end systems on the cloud, enabling it to speed up decision-making and enhance customer service Continue Reading

By

• Eileen Yu

CW Innovation Awards: DBS AI assistant slashes call times and boosts productivity

The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience Continue Reading

By

• Aaron Tan, Informa TechTarget

Collaboration is the best defence against nation-state threats

The rise of DeepSeek has prompted the usual well-documented concerns around AI, but also raised worries about its potential links to the Chinese state. The Security Think Tank considers the steps security leaders can take to counter threats posed by nation state industrial espionage? Continue Reading

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• Stephen McDermid, Okta

Microsoft remains committed to AI in France

During its recent AI tour event in Paris, Microsoft reiterated its commitment to investing more than ever in France Continue Reading

By

• Pat Brans, Pat Brans Associates/Grenoble Ecole de Management

What is troubleshooting and why is it important?

Troubleshooting is a systematic approach to problem-solving often used to find and correct issues with complex machines, electronics, computers and software systems. Continue Reading

By

• Paul Kirvan
• Andrew Zola

AI surveillance towers place migrants in ‘even greater jeopardy’

The use of autonomous surveillance towers throughout the English coast forces migrants into increasingly dangerous routes and contributes to their criminalisation Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Google bets on unifying security tools to ease CISO pain

At Google Cloud Next in Las Vegas, Google launches its Unified Security platform with the goal of bringing together disparate security solutions to help cyber leaders and practitioners address their most keenly felt pain points Continue Reading

By

• Alex Scroxton, Security Editor

What is total cost of ownership (TCO)?

Total cost of ownership (TCO) is an estimation of the expenses associated with purchasing, deploying, managing, using and retiring IT assets, such as a product or piece of equipment. Continue Reading

By

• Katie Terrell Hanna
• Stephen J. Bigelow, Senior Technology Editor

Spirit of openness helps banks get serious about stopping scams

Recent announcements show that banks, financial services firms and IT companies are increasing efforts to curb online scams Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

DeepSeek will help evolve the conversation around privacy

The rise of DeepSeek has prompted the usual well-documented concerns around AI, but also raised worries about its potential links to the Chinese state. The Security Think Tank considers the steps security leaders can take to counter threats posed by nation state industrial espionage? Continue Reading

By

• Nick New, Optalysys

What is sustainability risk management (SRM)?

Sustainability risk management (SRM) is a business strategy that aligns profit goals with a company's environmental, social and governance (ESG) policies. Continue Reading

By

• Robert Sheldon

UK SMEs losing over £3bn a year to cyber incidents

A lack of access to technology, little to no staff training, and competing priorities are losing UK SMEs up to £3.4bn to cyber incidents every year Continue Reading

By

• Alex Scroxton, Security Editor

Post Office can’t find evidence for over 1,000 Horizon scandal redress claimants

The Post Office has no evidence of errors for more than 1,000 subpostmasters applying for compensation through the Horizon Shortfall Scheme Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Tech sector still failing to rid supply chains of forced labour

KnowTheChain’s latest benchmark analysis of the IT sector’s efforts to address forced labour in supply chains shows there has been very little improvement in their due diligence practices over the last half decade Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Keysight introduces AI network architecture validation, optimisation tool

Tool designed to validate the network performance of AI workloads and system infrastructure by adjusting and optimising parameters Continue Reading

By

• Joe O’Halloran, Computer Weekly

Bridging Borders: The rise of Ukrainian-British tech collaboration

The IT sectors of the UK and Ukraine have built strong relationships since Russia’s invasion of the latter, and there is more to come, writes the IT Ukraine Association’s ambassador in the UK Continue Reading

By

• Alexandra Govorukha

Nvidia tackles graphics processing unit hogging

People may try to lock up GPU resources even if they don’t need them all day – but not anymore, thanks to Nvidia KAI Scheduler Continue Reading

By

• Cliff Saran, Managing Editor

Post Office Capture and Ecco+ users asked to make contact with Scottish statutory body

Scottish statutory body attempting to contact people that might have been wrongly convicted of crimes based on the Post Office’s flawed systems Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Scottish support group for Post Office scandal victims launched

Support group calls on former subpostmasters in Scotland who have been affected by Horizon errors to come forward Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top 1,000 IT service providers in scope of UK cyber bill

The government’s proposed Cyber Security and Resilience Bill is set to include regulatory provisions covering both datacentre operators and larger IT service providers Continue Reading

By

• Alex Scroxton, Security Editor

Reassessing UK law enforcement data adequacy

Computer Weekly takes stock of proposed changes to the UK’s law enforcement data protection rules and how it could affect data adequacy with the European Union Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Meeting the UK’s compute capacity needs: Alternatives to hyperscale datacentre builds

Since coming to power, the Labour government has set out plans to accelerate new datacentre builds. We look at how this is evolving Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

More than 200 Lloyds Bank bosses to receive artificial intelligence training

Lloyds Banking Group is running a six-month training programme with the aim of building AI skills among its senior leadership Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

4 Day Week Foundation launches tech sector pilot

UK tech firms are being invited to join a pilot programme run by the 4 Day Week Foundation, which aims to help prepare them for implementing shorter working weeks Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Public Accounts Committee calls out legacy IT

Unsupported and out-of-date software and hardware are hindering the government’s artificial intelligence plans for the public sector Continue Reading

By

• Cliff Saran, Managing Editor

What is IT operations (IT ops)?

The term IT operations (IT ops) describes the many processes and services an IT department manages and maintains within an organization. Continue Reading

By

• Kinza Yasar, Technical Writer
• Paul Kirvan
• Kate Brush

Kroll reviewing Post Office Horizon’s current integrity and discrepancy identification

The Post Office appoints third party to review Horizon following concerns about current version of the system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

MPs demand government reconsider response to Post Office compensation report

Select committee calls on government to ‘reflect and revise’ response to Post Office scandal compensation scheme Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Sean Green, Birkbeck, University of London

Birkbeck University interim CIO got a taste for the ‘exciting’ and ‘challenging’ role of a tech leader in higher education while in his previous role at the University of East Anglia Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The Netherlands bets on brain-inspired computing for a greener future

The Netherlands is building a neuromorphic computing ecosystem, harnessing brain-inspired tech for unprecedented energy efficiency Continue Reading

By

• Kim Loohuis

‘Bankenstein’ and a cold calculation means banking crashes will continue

Following a three-day crash at Barclays, UK banks were forced to explain to MPs when, how and why digital services became unavailable over past two years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How Jetstar is tapping data analytics

Low-cost carrier Jetstar is using the Snowflake data platform to optimise the number of meals to carry onboard and to generate flight schedules, among other data analytics initiatives to improve its operations Continue Reading

By

• Stephen Withers

Dutch workforce faces radical transformation as AI adoption accelerates

While the Netherlands leads Europe in AI adoption, a deeper analysis of the labour market reveals a more nuanced narrative than the apocalyptic predictions of job losses Continue Reading

By

• Kim Loohuis

Air New Zealand takes off with digital transformation deal

The airline aims to become a digital leader with TCS’s help to improve fleet management, crew scheduling and ground services through the use of artificial intelligence Continue Reading

By

• Aaron Tan, Informa TechTarget

Cinema is given a new lease of life by Danes and data

Those who think that cinema is dying out are failing to see the full picture and move with the times, according to Danish entertainment company Nordisk Film Continue Reading

By

• Matthew Staff

Largest ever cyber deal reflects Google’s CNAPP ambitions

In a signal of its future ambitions, Google lays down $32bn to acquire cloud-native application protection platform Wiz, reflecting the increasing need to secure multicloud environments Continue Reading

By

• Alex Scroxton, Security Editor

Online Safety Act measures come into effect

Regulator Ofcom is now able to take enforcement action against platforms under the Online Safety Act if they fail to proactively safeguard against content such as terrorist or child sexual abuse material Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Satellite technology to provide broadband to remote areas of Buckinghamshire

Buckinghamshire Council harnesses low Earth orbit technology to serve the most remote areas of the county with ultrafast broadband Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

AI Action Summit review: Differing views cast doubt on AI’s ability to benefit whole of society

Governments, companies and civil society groups gathered at the third global AI summit to discuss how the technology can work for the benefit of everyone in society, but experts say competing imperatives mean there is no guarantee these visions will win out Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor