IT for retail and logistics
Infographic: Top 10 ways to improve Customer Experience
There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
News : IT for retail and logistics
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January 17, 2020
17
Jan'20
IR35 private sector reforms: Blanket bans ‘devalue’ IT contractor contributions to digital projects
James Poyser, CEO of contractor-focused online accountancy firm InniAccounts, claims large firms that are failing to assess contractors fairly will lose out in productivity, reputation and talent retention
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January 15, 2020
15
Jan'20
Government distances itself from Post Office decisions in Horizon IT litigation
Department for Business, Energy & Industrial Strategy says it did not make decisions in the Post Office’s recent court battle
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January 15, 2020
15
Jan'20
Asos trials AR tool to give customers idea of fashion fit
Online fashion brand Asos has launched an augmented reality trial to help customers see how garments will fit their body type
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January 14, 2020
14
Jan'20
Why subpostmasters are calling on the government to pay Horizon trial costs
The damages that subpostmasters will receive after their court victory against the Post Office fall well short of their calculated losses
In Depth : IT for retail and logistics
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How Halfords is using tech to rev up its customer service
Live chat, virtual contact centres and a new unifying web platform are set to enhance Halfords’ customer service proposition in the year ahead Continue Reading
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Top 10 storage deployment stories of 2019
Here are ComputerWeekly’s top 10 storage deployment stories for 2019, which see quite a move away from traditional SAN and NAS to hyper-converged, software-defined storage and object storage Continue Reading
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Future fashion: does that dress come in digital?
A visit to a technology-fuelled fashion pop-up paints a picture of a world where retailers and brands sell virtual clothes for usage solely in consumers’ digital lives Continue Reading
Blog Posts : IT for retail and logistics
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DBS Bank touts digital logistics offering for SMEs
Singapore’s DBS Bank has launched a digital logistics solutions package for small and medium-sized enterprises (SMEs) in the logistics sector that are looking to expand their regional footprint. ... Continue Reading
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The Trending Store, a data-led retail popup
A new popup store has opened in Westfield London to use data collected from social media to sell only products that are trending in real time. By partnering with tech firm Nextatlas, the store will ... Continue Reading
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Lush gives up on social media
Since the birth of social media platforms, brands have been carefully adapting their marketing strategies to reach the cool kids on whatever their chosen channel of choice. From MySpace, to ... Continue Reading
Opinion : IT for retail and logistics
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The Post Office computer problem that destroyed the lives of pillars of the community
The Post Office’s refusal to believe subpostmasters were suffering losses due to computer system errors was incompetent and cruel Continue Reading
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The super-resilient IT function
IT functions don’t have to continue taking the blame for organisational failures, they can take the lead in transforming the business Continue Reading
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The five software testing techniques every software developer should know about
Five simple testing techniques that will help developers test their software systematically, thoroughly and quickly Continue Reading
Videos : IT for retail and logistics
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UKtech50: John Bovill, CIO, Monsoon Accessorize
At Computer Weekly’s annual UKtech50 event, John Bovill, CIO, Monsoon Accessorize discussed how to implement low-budget innovation to an audience of CIOs, industry executives, public servants and business leaders who are driving the creation of a high-tech economy.
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UKtech50: Jagpal Jheeta, Marks & Spencer
At Computer Weekly’s annual UKtech50 event, Jagpal Jheeta, M&S discussed IT innovation in a multi-channel retail world to an audience of CIOs, industry executives, public servants and business leaders who are driving the creation of a high-tech economy.
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CW500: Mariano Albera, CIO at Thomas Cook
Computer Weekly talks to Mariano Albera, CIO at Thomas Cook, about how they are meeting the challenges of change and technology disruption, and what other industry sectors can learn from them.