Customer relationship management (CRM)
Find Customer Relationship Management (CRM) resources here: news, analysis and case studies on CRM software choices and implementing CRM. Find out how UK companies and organisations are harnessing CRM to drive forward customer-centric business strategies. Understand CRM market trends, and how organisations are managing the customer experience for competitive advantage.
How to find the perfect mobility strategy for your business
We explore enterprise mobility management, looking in-depth at some of the key trends and developments in the world of enterprise mobility, as well as keeping a watchful eye on cybersecurity.
News : Customer relationship management (CRM)
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July 31, 2018
31
Jul'18
3 Hong Kong gears up for 5G with “epic” transformation
The Hong Kong telco is putting in an advanced technical architecture that will streamline and automate internal processes and IT as it prepares for the 5G era
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July 20, 2018
20
Jul'18
Cloud sales stoke Microsoft’s strong growth
Microsoft says cloud-based Office products made a huge contribution to sales growth
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July 19, 2018
19
Jul'18
SAP Q2 2018: Cloud revenue shows momentum, 600 more S/4 customers
SAP’s second-quarter results show cloud revenue now at one-fifth of total, indicating momentum. S/4 Hana customers now number 8,900
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July 18, 2018
18
Jul'18
Salesforce's Marc Benioff calls for a national privacy law
After Salesforce CEO Marc Benioff's call for a national data privacy law, Salesforce's chief privacy officer responds to questions about the Salesforce privacy stance.
In Depth : Customer relationship management (CRM)
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AppExchange in Salesforce a slam-dunk for Detroit Pistons' workflow
The Detroit Pistons needed help getting the most out of Salesforce, so they turned to AppExchange -- although the abundance of choices is sometimes a challenge. Continue Reading
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AI strategy comes first, then AI tools second
If your organization plans to implement AI into its workflow, be sure to develop a sound strategy and provide the necessary training to get the most out of the software. Continue Reading
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Customer experience must be digital focus for banks
Omni-channel technologies can help banks stand out from their rivals, but a good customer experience should be their goal Continue Reading
Blog Posts : Customer relationship management (CRM)
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Digital engagement critical as football clubs look to grow APAC fan base
With just days before the English Premier League (EPL) kicks off, legions of football fans in Singapore can once again cheer for their favourite teams in pubs and homes across the city-state. The ... Continue Reading
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Sporting lessons for IT leaders looking to improve customer engagement
Ask business leaders to state which industry they feel is being most disrupted by the digital revolution, and they are likely to list sectors such as retail, media, music, movies, entertainment, ... Continue Reading
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Practical Machine Learning: let’s demystify the tech revolution
This is a guest blogpost by Kirk Krappe, author, CEO and chairman of Apttus The thing about technology evolution that the movies don’t quite tell you is that it desperately relies on adoption. The ... Continue Reading
Opinion : Customer relationship management (CRM)
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The high price of not understanding how automation works with existing software licences
Businesses must check their software licences before they introduce robotic process automation or they risk breaking the rules Continue Reading
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How AI is disrupting the role of call centres and call centre staff
Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch Continue Reading
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KYC: a financial services business enabler
In the financial services arena, know your customer (KYC) is set to emerge as a key strategic element of organisations’ business models Continue Reading
Videos : Customer relationship management (CRM)
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CW500: JC Mighty, head of audience development, Mail Online
In this CW500 video, JC Mighty, head of audience development, Mail Online, discusses digital customer engagement and how organisations should embrace the digital era to improve customer experience.
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CW500: Mike Harvard, director, Ember Services
In this CW500 video, Mike Harvard, director, Ember Services, discusses digital customer engagement and how organisations should embrace the digital era to improve customer experience.
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CW500: Hugo Pinto, digital and social media consultant
In this CW500 video, Hugo Pinto, digital and social media consultant, discusses digital customer engagement and how organisations should embrace the digital era to improve customer experience.