Customer relationship management (CRM)
Find Customer Relationship Management (CRM) resources here: news, analysis and case studies on CRM software choices and implementing CRM. Find out how UK companies and organisations are harnessing CRM to drive forward customer-centric business strategies. Understand CRM market trends, and how organisations are managing the customer experience for competitive advantage.
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Feature
29 Apr 2025
The top challenges of influencer marketing and their solutions
Brands can partner with influencers to build credibility and connect with their audiences. However, marketers often struggle to find the right influencers and spot fake followers. Continue Reading
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Answer
17 Apr 2025
Why are loyalty programs important?
Loyalty programs can help organizations retain their most valuable customers with special offers. They can also gather useful marketing data, increase referrals and more. Continue Reading
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Tip
14 Aug 2020
How to collect customer data to improve overall retail CX
Businesses need data to predict and adjust to customer wants and needs, but first, they need to figure out how to collect it. One option is to use a digital CX software. Continue Reading
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News
11 Aug 2020
Hospitality sector is failing on contact-tracing obligations
Cyber security experts urge the government to do more to help small hospitality businesses improve their contact-tracing data-handling practices Continue Reading
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News
04 Aug 2020
Nordic enterprises look for SAP price reductions as they navigate Covid-19
Businesses in the Nordics are using SAP Cloud Platform to address Covid-19 challenges and are also seeking price reductions Continue Reading
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News
31 Jul 2020
Labour Party is latest victim of Blackbaud ransomware attack
Widening Blackbaud data breach ensnares the Labour Party as the cloud software firm continues to duck questions about its behaviour Continue Reading
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Podcast
28 Jul 2020
Digital addiction, digital skills – Computer Weekly Downtime Upload podcast
In this week’s episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss digital addiction and business software, digital skills and how Barnardo’s benefited from digital transformation Continue Reading
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News
27 Jul 2020
SAP Q2 2020 results: SAP partially divests Qualtrics as positive results posted against Covid crisis
SAP has announced a positive set of second-quarter 2020 results, hot on the heels of a declaration that it will spin out online survey business unit Qualtrics by way of an initial public offering in the US Continue Reading
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E-Zine
21 Jul 2020
Avon calling: what happens when lockdown eliminates your business model?
In this week’s Computer Weekly, we talk to global beauty brand Avon, to find out how it coped with a huge lockdown dilemma – how to adapt its door-to-door sales model when its reps couldn’t leave home. Our latest buyer’s guide examines the use of artificial intelligence in IT security. And we analyse the government’s decision to strip Huawei from the UK’s 5G network. Read the issue now. Continue Reading
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News
15 Jul 2020
HSBC chooses AWS for public cloud business operations
HSBC will use a cloud platform from Amazon Web Services across its business operations to accelerate its public cloud use Continue Reading
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News
14 Jul 2020
Recon vulnerability puts thousands of SAP customers at risk
Users of multiple SAP products including S4/HANA should apply the security update as soon as possible to protect their systems Continue Reading
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News
13 Jul 2020
How SingEx is bracing itself for disruption
Singapore’s SingEx started its digital transformation journey a few years ago and has already pivoted its approach to cope with new challenges brought on by the Covid-19 pandemic Continue Reading
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Feature
09 Jul 2020
How business software can stay clear of digital addiction
Consumer software is notoriously and deliberately addictive. Should companies and B2B IT emulate that or take the high ground of avoiding the spread of user digital addiction? Continue Reading
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News
08 Jul 2020
Interview: Mayank Prakash, global consumer CIO, and Daljit Rehal, CDO, Centrica
Two of energy giant Centrica’s tech bosses talk to Computer Weekly about the impact of the Covid-19 coronavirus lockdown and the importance of company culture, innovation and using technology to make life easier for customers Continue Reading
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News
08 Jul 2020
Swisscom taps Hitachi to improve network-based customer service
Pentaho product helps business customer service reps of Switzerland’s largest telecommunications company and leading IT services provider provide better, faster service through centralised hub Continue Reading
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Definition
30 Jun 2020
conversion rate optimization
In online marketing, conversion rate optimization (CRO) is a strategic approach to increasing the percentage of website visitors who follow a desired call to action. Continue Reading
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Blog Post
08 Jun 2020
Tear up the rulebook to build a digital new norm
The coronavirus pandemic has become a catalyst, accelerating radical change to how organisations operate. The economic recovery from the lockdown is forcing some to push through changes that they ... Continue Reading
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News
05 Jun 2020
Businesses develop apps quickly to manage disruption of Covid-19
Healthcare companies, insurers, government agencies and big tech companies have used technology from Pegasystems to develop apps to manage the disruption caused by coronavirus Continue Reading
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News
29 May 2020
Salesforce Q1 2020: 30% growth, Benioff sees ‘new normal’ by 2021
Salesforce announces 30% year-on-year revenue growth for the first quarter, and displays Covid-19 crisis alleviation activities Continue Reading
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News
29 May 2020
UK fintech investment reaches record high
Huge increases in UK fintech investment over the past three years has seen the sector explode, but most of the activity is still concentrated in London Continue Reading
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News
27 May 2020
PropertyGuru touts 3D virtual viewings with StoryTeller
Southeast Asian property portal PropertyGuru rolls out new capability in its FastKey platform that lets developers showcase properties to prospective buyers through 3D visualisation Continue Reading
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News
14 May 2020
CenturyLink digitally revamps sales framework
The difficulty of navigating information silos during the sales process and high customer churn prompted CenturyLink to adopt new digital tools that get the right information to the right sellers Continue Reading
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12 May 2020
Customer experience software can help companies weather the Covid-19 storm
Advanced customer experience software can help companies weather the current Covid-19 storm, as well as build resilience. Marks & Spencer is one firm exploring the technology Continue Reading
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Feature
22 Apr 2020
Customer experience software can help companies weather the Covid-19 storm
Advanced customer experience software can help companies weather the current Covid-19 storm, as well as build resilience. Marks & Spencer is one firm exploring the technology Continue Reading
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News
21 Apr 2020
Klein takes sole command of SAP as Q1 results show Covid impact
As Christian Klein becomes sole chief executive officer, SAP announces total revenue of €6.521bn for the first quarter, up 7% on Q1 2019 Continue Reading
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News
16 Apr 2020
St Albans council integrates systems in effort to streamline processes
The council of St Albans has implemented a unified digital platform to streamline how citizens interact with its services, as well as its own decision-making processes Continue Reading
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Feature
31 Mar 2020
3 ways CRM improves customer experience
To be efficient, businesses need their information in one place. Using a CRM system, companies can improve CX by keeping track of their customers and automating business processes. Continue Reading
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News
31 Mar 2020
Gartner: Top-performing companies understand CX
Those businesses that measure customer experience, either through surveys, real-time analytics or the use of artificial intelligence, are more profitable Continue Reading
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News
19 Mar 2020
IT Priorities 2020: ANZ firms to spend more on cyber security
Over half of respondents in Australia and New Zealand plan to invest more in cyber security, especially in key areas such as data loss prevention Continue Reading
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Podcast
18 Mar 2020
Podcast: The Computer Weekly Downtime Upload – Episode 51
In this week’s episode of the Computer Weekly Downtime Upload podcast, Clare McDonald, Caroline Donnelly and Brian McKenna discuss the Budget, the role of graph database technology in anti-money laundering compliance, and the Everywoman Tech Awards Continue Reading
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News
04 Mar 2020
IT Priorities 2020: UK business applications investment in AI gathers steam
Artificial intelligence intensifies as an investment area for UK IT buyers, while cloud delivery is coming to ERP as well as other applications Continue Reading
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News
28 Feb 2020
CIO interview: Ian Cohen, chief product and technology officer, Addison Lee
At taxi and transport company Addison Lee, technology is focused around customer experience before worrying about datacentres, servers and what elements make up the IT infrastructure Continue Reading
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Podcast
18 Feb 2020
Podcast: The Computer Weekly Downtime Upload – Episode 47
In this week’s episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss IR35 protests, the Oracle vs SAP cloud applications dog fight, and a Goldman Sachs cloud service for its banking sector Continue Reading
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News
12 Feb 2020
Accenture’s tech vision draws inspiration from Black Mirror
Last year’s “Bandersnatch” Black Mirror episode on Netflix highlights a new opportunity for business, according to Accenture Continue Reading
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News
04 Feb 2020
Australia’s NAB taps AI to create brand voice
Using Amazon’s artificial intelligence smarts, National Australia Bank has developed a unique brand voice that will greet customers who dial up its contact centre Continue Reading
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News
31 Jan 2020
Australia’s Iconic Hotels taps cloud for speed and cost savings
The independent hotel operator in the Australian Capital Territory has saved IT manpower and costs by moving from an on-premise hospitality management system to a cloud-based application Continue Reading
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News
27 Jan 2020
LV= rolls out smart speaker skill
General insurance firm says customers will receive answers to commonly asked questions by invoking the skill on Alexa or Google Home Assistant Continue Reading
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News
15 Jan 2020
Case study: How Trainline keeps customers satisfied
The Trainline is encouraging customers to discover cheaper rail fares for the same journey with its AI-enabled SplitSave option Continue Reading
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News
27 Dec 2019
Top 10 business applications stories of 2019
The steady incursion of artificial intelligence into enterprise software was a major theme behind Computer Weekly’s in-depth stories in this area in 2019 Continue Reading
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News
10 Dec 2019
APAC IT leaders lay out priorities for 2020
Robotic process automation and data analytics are among the top priorities for IT leaders in the Asia-Pacific region in the new year Continue Reading
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Feature
10 Dec 2019
Building enterprise-grade AI: Sberbank and AI Telekom
Machine learning and artificial intelligence are growing beyond adolescence to prove business value. Practical applications at Sberbank and AI Telekom suggest getting machine learning data in one place, where data scientists can experiment Continue Reading
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News
05 Dec 2019
London mayor Sadiq Khan opens Salesforce’s Ohana floor
Opening coincides with Salesforce announcing $1.25m funding for education charity Ark and a Pathfinder training programme Continue Reading
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News
02 Dec 2019
UKISUG 2019: Qualtrics unknown to 43% of SAP customers
On the opening day of its annual conference, the UK and Ireland SAP User Group unveils member research showing scant awareness of Qualtrics, and continuing slow adoption of S/4 Hana Continue Reading
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Podcast
26 Nov 2019
Podcast: The Computer Weekly Downtime Upload – Episode 38
In this week’s episode of the Computer Weekly Downtime Upload podcast, the team discusses the Liberal Democrats’ manifesto and touches on those of the two main parties. Also under discussion are Dreamforce, Google Next and Monster Confidence for Stemettes Continue Reading
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News
22 Nov 2019
Obama at Dreamforce 2019: Leaders orchestrate the conversation
Former US president Barack Obama spoke in a fireside chat with Salesforce co-founder Marc Benioff at Dreamforce 2019. He cautioned on the dangers of the information age and offered some advice for business leaders Continue Reading
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News
21 Nov 2019
HSBC builds API digital platform with MuleSoft to forward open banking
At Dreamforce 2019, HSBC announced the building of a digital platform with Salesforce MuleSoft to forward open banking opportunities Continue Reading
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E-Zine
21 Nov 2019
CW Nordics: Automation pays off for Sweden’s social workers
Software robots are freeing up time for social workers in Sweden to help benefits claimants find employment and to receive the money they are entitled to. Also in this issue, read how Sweden’s SEB bank is using a Google-inspired, cloud-native core banking platform, and why India is leading the pack when it comes to IT outsourcing from the Nordic countries. Continue Reading
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News
20 Nov 2019
Dreamforce 2019: Benioff puts data centre stage as protestors disrupt speech
Salesforce founder and co-CEO outlines data integration and data visualisation product vision underpinned by MuleSoft and garnished with Tableau Continue Reading
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News
15 Nov 2019
Businesses move key applications off public cloud to save costs
A new study has shown that while many enterprises are able to keep public cloud costs under control, spending can quickly escalate Continue Reading
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News
15 Nov 2019
How Slack is going beyond messaging in enterprise play
Deeper integrations with business applications and data residency support are part of Slack’s broader strategy to penetrate deeper into the enterprise Continue Reading
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News
29 Oct 2019
How Aussie Broadband is improving service levels with automation
Australian telco Aussie Broadband has improved customer service though automation, even with a lean team and a growing subscriber base Continue Reading
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News
25 Sep 2019
Executive interview: Speed is cloud apps benefit, says Oracle’s Miranda
In a Q&A with Computer Weekly at Oracle Open World 2019, applications head Steve Miranda discussed the supplier’s approach to cloud applications, digital assistants and machine learning Continue Reading
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News
12 Sep 2019
How Zendesk plans to crack the enterprise market
Zendesk has been courting enterprises by billing itself as a customer experience software company and is leaning on its design smarts to stand out among bigger rivals Continue Reading
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News
12 Sep 2019
Oracle Q1, 2019-2020: revenue flat, cloud progress vaunted
Oracle’s first quarter 2019-2020 results show revenue growth to be flat, but executives claim cloud headway and vaunt progress on autonomous database uptake. Co-CEO Mark Hurd takes leave of absence on health grounds Continue Reading
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News
28 Aug 2019
APAC is epicentre of the experience economy
The experience economy is emerging in the Asia-Pacific region, but to succeed, enterprises will need to understand both operational and experience data Continue Reading
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Feature
19 Aug 2019
Experts debate whether SAP acquisition of Qualtrics can deliver CX
Ten months after SAP paid $8 billion for the SaaS experience management platform, experts still differ on what Qualtrics adds to SAP's portfolio, especially its C/4HANA CX suite. Continue Reading
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Feature
25 Jul 2019
The next stage in football’s digital revolution is ready for the new season
Technology is playing an increasing role in football, as the Premier League adopts video assistant referees for the first time and clubs turn to data to capture more of their fans’ attention Continue Reading
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News
24 Jul 2019
Salesforce teams up with Alibaba in foray into China
The cloud applications giant is tapping Alibaba’s footprint in e-commerce and cloud in an effort to expand its business in the Greater China region Continue Reading
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News
18 Jul 2019
SAP Q2 2019: US-China trade war takes toll
SAP’s second-quarter 2019 financial results indicate cloud revenue at 26% of total, and 600 new customers for S/4 Hana. The US-China trade war has adversely affected results Continue Reading
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E-Zine
11 Jul 2019
CW Middle East: SAP drives digital transformation for Saudi Arabian auto company
The automotive division of Saudi Arabia’s Abdul Latif Jameel Company (ALJC) has completed one of the biggest SAP projects ever undertaken in the automotive distribution sector. Also in this issue, read about Dubai-based delivery app Fetchr’s bid to become one of the largest tech companies in the Middle East, and how a UAE startup is using digital technology to simplify medical appointment bookings. Continue Reading
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News
03 Jul 2019
One-third of people prefer instant reply from chatbot about finances to waiting for human reply
Consumers are warming to being supported by chatbots when it comes to financial services, but firms in the sector face hurdles to achieve true end-to-end automation Continue Reading
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News
01 Jul 2019
The Great Eastern way to digital transformation
Regional insurance company Great Eastern has rolled out a new digital platform to better serve customers while morphing its DNA from the inside out Continue Reading
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News
25 Jun 2019
Big companies face extinction unless they use IT better
Better use of IT could add £100bn to the British economy, says a CBI report into UK big business Continue Reading
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News
19 Jun 2019
How AirAsia streamlined its customer service
Integrating multiple customer touch points with Salesforce has enabled Asia’s leading low-cost carrier to shorten waiting time and improve customer service Continue Reading
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News
18 Jun 2019
Tableau sticking to data mission under Salesforce
Tableau President and CEO Adam Selipsky told the company’s European user conference in Berlin that Salesforce acquisition will not affect its mission of “seeing and understanding data” Continue Reading
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News
10 Jun 2019
Salesforce buys Tableau to add self-service analytics to CRM
Salesforce is set to buy business intelligence data visualisation pioneer Tableau as it seeks to amplify its customer analytics capability Continue Reading
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News
10 Jun 2019
Whittard spills the tea about its use of technology
CFO and IT manager of British hot beverages brand Whittard explains the firm’s recent investment in technology ahead of the business’s expansion into China Continue Reading
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News
06 Jun 2019
Co-op pushes to make customer care teams more co-operative
The Co-op operates in market segments ranging from funeral care to food, and its customer service strategy was disparate until it adopted Salesforce Continue Reading
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E-Zine
23 May 2019
CW Nordics: Nordea links up with IBM to meet fintech challenge
IBM’s €473m managed services contract with Nordea reflects an increasing trend among Nordic banks to outsource more of their IT to help meet the challenge of fintechs. Also read how a shortage of women in the boardroom is a problem in the Nordics but the tech sector points to a more promising future, and find out why the Norwegian government has launched a regulatory sandbox for the fintech sector. Continue Reading
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News
16 May 2019
How Open University went from bespoke IT to vanilla SAP
It’s hard convincing users their business processes are a dud. But this is what Chris Youles, chief information officer of the Open University, needed to do to transform the organisation Continue Reading
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News
08 May 2019
ASUG CEO says SAP's 2019 strategy faces IT-business divide
At the Sapphire conference, the head of the largest SAP user group talks about the challenges of convincing an IT audience about the benefits of experience management. Continue Reading
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News
24 Apr 2019
SAP Q1 2019 results: 400 more S/4 Hana sign-ups, €1.5bn in cloud
SAP’s first-quarter 2019 financial results indicate cloud revenue at 26% of total, and 400 new customers for S/4 Hana. Senior executive losses, restructure and Qualtrix acquisition cost bite into profit Continue Reading
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News
07 Apr 2019
APL Logistics fast-tracks global shipments with cloud
The Singapore-based supply chain firm has moved its transport management system and other business applications to the cloud, while keeping its ‘secret sauce’ on-premise Continue Reading
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News
29 Mar 2019
Middle East countries accelerate quantum computing research
Gulf countries must invest in quantum computing research to ensure they continue to to remain digital pioneers Continue Reading
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News
27 Mar 2019
Salesforce opens AI research outfit in Singapore
Cloud-based software giant Salesforce will train up to 100 postgraduate students over three years in artificial intelligence technology Continue Reading
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News
15 Mar 2019
StepChange uses Pegasystems to power digital efficiency drive
Charity StepChange, which helps people manage debt problems, has developed a modern IT system to help double the number of people it can support Continue Reading
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Feature
14 Mar 2019
Q&A: How to narrow down your CRM vendor choices
SaaS consultancy Lunar goes over the dos and don'ts for choosing a CRM system, whether you're licensing one for the first time or migrating to a new system. Continue Reading
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News
12 Mar 2019
Salesforce strategy focuses on integration, customer data
Salesforce's strategy for 2019 and beyond includes better data integration and more plans for MuleSoft, Customer 360 and Salesforce Essentials. Continue Reading
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News
12 Mar 2019
Nationwide uses natural language processing to discover what annoys customers
SAS has run a proof of concept at building society Nationwide, using artificial intelligence and natural language processing to determine how to improve customer correspondence Continue Reading
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News
25 Feb 2019
SAP Malaysia MD Duncan Williamson talks up the ‘experience economy’
In a world where consumer experience can make or break a business, companies need to continuously reinvent themselves to stay relevant Continue Reading
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News
22 Feb 2019
Facebook planned to spy on Android phone users, internal emails reveal
Facebook planned to use its Android app to track the location of its customers and to allow advertisers to send political advertising and invites to dating sites to ‘single’ people, confidential documents show Continue Reading
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E-Zine
21 Feb 2019
CW Nordics: Sweden to test e-krona and plans cashless society
Sweden’s vision of a cashless society has gained traction after the Riksbank (central bank) rolled out plans to test a digital currency, the e-krona. Also read how the Nordic region’s longer-established companies are playing a forceful role to advance digital transformation, and how Finland’s IT sector has rebounded strongly after Microsoft’s takeover of Nokia’s mobile phones and smart devices business units in 2014. Continue Reading
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News
19 Feb 2019
IT Priorities 2019: UK investment intent for AI intensifies, SaaS applications mature beyond CRM
AI continues to strengthen as a focus for IT systems buyers in the UK, according to this year’s Computer Weekly/TechTarget IT Priorities survey, while cloud applications are maturing beyond CRM Continue Reading
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News
15 Feb 2019
Lucidworks CEO talks up ‘data experiences’
Will Hayes discusses Lucidworks’ Asian expansion plans, as well as efforts to help enterprises deliver rich data experiences for employees and customers through AI-augmented search engines Continue Reading
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E-Zine
07 Feb 2019
CW Benelux: Google helps Dutch schools to teach computer skills
A programme in the Netherlands to help primary schools provide computational thinking and programming, developed with financial support from Google, is well on schedule. Also read about four Russians’ attempted hack into the networks of the Organisation for the Prohibition of Chemical Weapons in The Hague, and how Dutch delivery company PostNL is making savings by using robotic technology to automate administrative tasks. Continue Reading
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News
29 Jan 2019
Australian government turns to Rimini Street for software support
A slew of Australian government agencies have switched out SAP and Oracle maintenance contracts for third-party support services Continue Reading
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News
29 Jan 2019
IT leaders grapple with workforce skills gap as they deploy AI and digital technology
Organisations will have to find new ways of reskilling their workforce as they get to grips with artificial intelligence and other digital technologies. CIOs also need to keep their skills updated if they are to succeed Continue Reading
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News
29 Jan 2019
SAP FY 2018: Cloud revenue nears €5bn, 10,500 customers for S/4 Hana
SAP’s full-year 2018 results show cloud revenue at 20% of the total, which was €24.7bn, while the fourth quarter saw 1,000 customers added to its flagship S/4 Hana Continue Reading
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News
01 Jan 2019
SAP user group’s Cooper: Indirect licensing progress welcome but slow
SAP UK&I User Group chair Paul Cooper on the state of play between SAP and users: sanguine about end of ECC6; S/4 adoption growth steady, indirect licensing still an issue; and C/4 remains unknown Continue Reading
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News
31 Dec 2018
Top 10 business applications stories of 2018
The steady modernisation of ERP systems, as they edge to the cloud and are complemented by new-generation customer software, was markedly evident this year. And blockchain and AI are making inroads Continue Reading
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E-Zine
13 Dec 2018
CW Europe: Russia banks on electronic payments
A recent study by Sberbank, Russia’s largest state-run lender, shows the country has experienced a cashless payment boom over the past decade. Also read about the attempt by four Russians to break into the networks of the Organisation for the Prohibition of Chemical Weapons in The Hague, and why the Estonian government is directly targeting IT professionals in the UK. Continue Reading
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News
12 Dec 2018
Christmas charity appeal increases donations with cloud-based comms
St Martin-in-the-Fields Charity is using a pop-up cloud contact centre from supplier Sesui to help run its annual Christmas appeal in partnership with the BBC Continue Reading
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News
20 Nov 2018
How Singapore Airlines is flying the digital skies
Top Asian carrier Singapore Airlines has been building a digital foundation to fend off potential disruption, but it is not just the IT team that is leading the charge Continue Reading
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News
16 Nov 2018
With CEM market in sight, SAP must fit in new Qualtrics pieces
One of SAP's top priorities must now be integrating Qualtrics into the ERP giant's product suite, analysts and a customer said. But putting the pieces together may not be easy. Continue Reading
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News
12 Nov 2018
UKISUG 2018: Upswing for S/4 Hana, C/4 Hana unknown to 39%
UK and Ireland SAP User Group discloses research showing steady rise in S/4 Hana implementation, but C/4 Hana is still an unknown quantity Continue Reading
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News
08 Nov 2018
Privacy International files GDPR complaint against Oracle
General Data Protection Regulation complaints against Oracle and six other companies filed with Information Commissioner’s Office Continue Reading
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E-Zine
08 Nov 2018
CW Benelux: Bikes face scooter challenge in Netherlands
The concept of rental scooters is perfect for the Netherlands, where bicycles are already the most widely used method of transport. Scooter startups see the potential to apply the latest smart technologies to the concept, but regulations could be a barrier. Also in this issue, read how chatbots are taking off with Dutch organisations, with KLM's chatbot a pioneering example, and find out how Dutch bank ING is getting a financial boost from an employee performance management rethink. Continue Reading
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Opinion
06 Nov 2018
UK winners and losers in digital tech
The UK's retail and telecoms companies are among the best in the world at digital technology, but a survey of digital leaders shows there is still room for improvement for many UK firms Continue Reading
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News
01 Nov 2018
SAP’s Atzberger vaunts front to back office capability
Alex Atzberger, president, SAP Customer Experience, recently went through the company’s customer-focused software strategy with Computer Weekly Continue Reading
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News
31 Oct 2018
Triumph Motorcycles kick-starts changes with high-tech HR
The Leicestershire-based motorcycle company is deploying IT systems to give customers and its own staff a ‘premium brand experience’ Continue Reading
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News
30 Oct 2018
How Avanade keeps pace with Microsoft and the market
Systems integrator Avanade has had to adapt to Microsoft’s evolution into an “ecosystem platform” that includes open-source software Continue Reading
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News
24 Oct 2018
Oracle Open World 2018: CEO Mark Hurd says SAP ERP customers will defect
Oracle co-CEO Mark Hurd opined at Open World that SAP ECC6 customers will defect, in some measure, to Oracle in preference to S/4 Hana Continue Reading