Customer relationship management (CRM)

Find Customer Relationship Management (CRM) resources here: news, analysis and case studies on CRM software choices and implementing CRM. Find out how UK companies and organisations are harnessing CRM to drive forward customer-centric business strategies. Understand CRM market trends, and how organisations are managing the customer experience for competitive advantage.

Feature 27 Nov 2023
The future of business software

The enterprise application software market has changed radically. We look at what is driving IT investments Continue Reading
Feature 17 Nov 2023
Why is diversity important in marketing?

Diversity marketing can help marketers improve personalization, connect with younger audiences and increase brand loyalty. However, inauthentic efforts can erode customer trust. Continue Reading

News 19 Dec 2017

Top 10 enterprise IT in the Nordics stories in 2017

The Nordic region might be best known in IT circles for its startup communities – but it has much more to offer Continue Reading
News 06 Dec 2017

Mayor of London opens Bangalore office to strengthen links with Indian businesses

City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital Continue Reading
E-Zine 23 Nov 2017

CW Nordics: IT companies focus on job satisfaction

The Nordics IT industry’s increasing focus on job satisfaction is paying off. Computer Weekly’s global salary survey shows Nordic IT professionals are happy with their pay and training opportunities and few are actively seeking a new job. Also in this issue, read how there is still gender inequality in the IT sector despite Nordic countries being hailed as pioneers of digital and equal worker rights. And Anna Eriksson, CIO of the Swedish National Land Survey, talks about the organisation’s approach to digital transformation. Continue Reading
News 22 Nov 2017

CIO interview: David Southern, director of ICT, WWF UK

In his 17 years in the IT department at the WWF, David Southern has seen many changes – and the advent of cloud computing is one of the biggest Continue Reading
News 24 Oct 2017

Scottish Water extends ServiceNow following HR success

Having pioneered optimising the joiners and leavers process, the IT service management team at Scottish Water can now show other areas of the business the benefits of ServiceNow Continue Reading
E-Zine 24 Oct 2017

Where will artificial intelligence take us?

In this week’s Computer Weekly, artificial intelligence (AI) enthusiasts and sceptics debate the opportunities and risks of the much-hyped technology – we listen in to the House of Lords investigation. Our latest buyer’s guide examines the benefits and challenges of cloud-native applications. And we look at the best practice in defending email systems from cyber attacks. Read the issue now. Continue Reading
News 19 Oct 2017

Experts: Website redesign must enhance digital customer experience

Gone are the days of a quick website launch. According to speakers at the Acquia Engage conference, redesigning a website is now a companywide digital customer experience project. Continue Reading
News 27 Sep 2017

RHB Bank rolls out chatbot for loan applications

The Malaysian lender hopes to improve the loan application experience and grow its personal loan business by 60% through a new chatbot Continue Reading
News 29 Aug 2017

McDonald’s selects Capgemini to help it drive digital customer services

Fast-food chain decides to outsource its digital developments globally to French IT services giant Continue Reading
E-Zine 22 Aug 2017

How banking technology has changed since the crash

In this week’s Computer Weekly, 10 years after the financial crash, we examine how banking technology has changed as a result of the economic crisis. We look at how GDPR, the EU’s new data protection laws, will affect your data storage strategies. And we ask if the cryptocurrency boom will remain a niche pursuit or whether the underlying technologies can bring benefits for enterprise IT. Read the issue now. Continue Reading
E-Zine 08 Aug 2017

Formula 1 goes digital

In this week’s Computer Weekly, we find out how Formula 1 chief Ross Brawn hopes to make the sport more digital to enhance the fan experience of Grand Prix racing. We learn how virtual reality is being used to deliver healthcare services. And we examine the ethical concerns around artificial intelligence technology. Read the issue now. Continue Reading
News 07 Aug 2017

TSG 1899 Hoffenheim gets 'faster in the head' with SAP analytics

TSG 1899 Hoffenheim has been using SAP’s Hana database and applications to speed up players mentally, as well as using SAP Hybris to sell shirts Continue Reading
E-Zine 01 Aug 2017

The fields of Athenry – how Apple’s datacentre plans are causing turmoil in a small Irish town

In this week’s Computer Weekly, we look into Apple’s controversial plans to build a huge datacentre in a small town in the west of Ireland, and hear the local arguments it has caused. We find out how the Met Office is managing the vast quantities of data it uses for weather forecasting. And we examine Google plans to bring artificial intelligence tools to the job recruitment market. Read the issue now. Continue Reading
News 25 Jul 2017

Unilever signs partnership deal with Accenture to drive sales for ‘digitally savvy’ consumers

Unilever enters tech partnership with Accenture to help maintain consumer loyalty and drive sales Continue Reading
News 25 Jul 2017

AA Ireland turns to predictive analytics in fraud crackdown

Roadside assistance company invests in analytics software to fight fraud and introduce dynamic pricing after its split with the AA Continue Reading
News 14 Jul 2017

How Formula 1 plans to digitise fan experience

For a sport built on advanced technology, Formula 1 has lacked a truly digitally enabled fan experience – but that could be about to change Continue Reading
News 22 Jun 2017

Oracle 2016-17 results: cloud revenue up 60%, overall growth 2%

Oracle’s full-year and fourth quarter results for fiscal year 2016-17 indicate 2% growth in overall revenue, with cloud representing 12% of total. Executives are once again bullish on cloud ERP growth prospects Continue Reading
E-Zine 08 Jun 2017

Ethical fears hinder growth of artificial intelligence in France

In this issue, read how France’s relatively slow adoption of artificial intelligence is partly the result of public confusion, and partly due to the way the French have approached the ethical debate around AI. Also, read now organisations in Europe are failing to address the most important risks because they do not have a structured approach to complying with the EU’s General Data Protection Regulation. And find out why, after 17 years, Dutch university TU Delft is saying goodbye to its legacy learning management system. Continue Reading
E-Zine 25 May 2017

CW Nordics: The trouble with connected things

In this issue, Finnish cyber security expert Mikko Hyppönen talks about security in the Nordics, Russia and the trouble with connected devices. Also read how Icelandic airline Wow Air averted disaster through the use of application performance monitoring software when it embarked on a major expansion. And find out how, since December 2015, anyone playing popular sandbox game Minecraft has been able to build their worlds on the actual map of Sweden. Continue Reading
News 24 May 2017

SAP aligns with Saudi Arabia’s IT transformation agenda

Global software giant SAP sees an opportunity for its wide portfolio in Saudi Arabia as the Middle Eastern country transforms Continue Reading
E-Zine 23 May 2017

Global ransomware attack could be a security wake-up call

In this week’s Computer Weekly, we look at the global WannaCry ransomware attack that struck the NHS and spread across 150 countries – will it be the wake-up call that finally makes organisations take cyber security seriously? We find out how Moscow is leading the way in smart city digitisation. And our latest buyer’s guide examines customer experience management. Read the issue now. Continue Reading
News 16 May 2017

Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading
News 04 May 2017

CIO interview: Conal Furie, innovations director, Jardine Motors Group

The motor trade is often seen as behind the times in technology, but a lot can be done to improve the customer experience with cutting-edge tech, says motor group’s head of innovations Continue Reading
News 27 Apr 2017

Case study: Specsavers furthers digital transformation with single customer view

UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view Continue Reading
News 19 Apr 2017

How Dutch university quickly connected thousands of students to new learning management system

Dutch university TU Delft is replacing its legacy learning management system after 17 years Continue Reading
E-Zine 11 Apr 2017

Virtual reality in healthcare

In this week’s Computer Weekly, we find out how virtual reality technology is starting to be used to improve health and patient care. We examine the new UK tax laws that are causing IT contractors to quit government digital projects. And we analyse the software licensing issues arising from SAP’s recent court case over indirect access to its applications. Read the issue now. Continue Reading
News 14 Mar 2017

Portakabin’s biggest-ever IT investment unifies CRM

Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading
Photo Story 10 Mar 2017

MSC Cruises goes digital with Deloitte, Samsung and HPE

MSC Digital has worked with Deloitte, HPE and Samsung to build a digitally powered passenger services using tablets, kiosks, bluetooth and facial recognition Continue Reading
News 27 Feb 2017

Santander bank to work with IBM developing mobile apps for staff

Santander bank wants to make its staff more productive through mobile apps, which it will create alongside IBM Continue Reading
E-Zine 23 Feb 2017

CW Nordics: Top IT priorities for Nordic CIOs in 2017

In this first issue of CW Nordics in 2017 we take a look what CIOs in the region are expecting in the year ahead. We asked a select group of CIOs and analysts in Denmark, Finland, Norway and Sweden what IT projects are at the top their priority lists. Also read about the Nordic region as a hotspot for IT startups, with Sweden punching above its weight in financial technology. And find out how board executives at healthcare company Elekta are analysing workforce data to make better strategic decisions. Continue Reading
News 17 Feb 2017

High Court rules for SAP, against Diageo in indirect licensing case

Judge rejects Diageo’s submission that SAP PI is a “gatekeeper” licence for gaining access to the SAP suite of applications and database Continue Reading
Photo Story 13 Feb 2017

The technology transforming the retail industry

The retail space is evolving rapidly as brick-and-mortar stores try and compete with pureplays such as Amazon. Omni-channel retailing has increased the pressure on retailers to deliver a fast, reliable service whilst also ensuring their brand offers a personalised customer experience. This picture gallery looks at some of the technology innovations that are driving and transforming the retail industry such as in-store technology, robotics and artificial intelligence. Continue Reading
News 13 Feb 2017

Autodata turns to big data to predict vehicle failures

Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies Continue Reading
News 09 Feb 2017

SAP connects S/4 Hana in the cloud with ‘intelligent’ ERP

SAP has announced an intensification of S/4 Hana cloud delivery, together with an infusion of its enterprise resource planning with artificial intelligence Continue Reading
E-Zine 09 Feb 2017

CW Benelux: Is there a Dutch digital delusion?

On government and business levels, the Netherlands aspires to be a digital leader in Europe, but it may be losing ground because of a lack of research and development investment. Also in this issue, IT decision makers based in the Benelux region are less confident than their European neighbours that IT budgets will increase in 2017, and Dutch bank ING, which used digital technology to reinvent itself after the financial crash, is about to reinvent itself again. Continue Reading
Opinion 31 Jan 2017

How AI is disrupting the role of call centres and call centre staff

Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch Continue Reading
Tip 24 Jan 2017

Salesforce acquisitions signal ongoing broad-based platform strategy

In 2017, Salesforce plans to wield its collaborative culture and tools to integrate its 2016 acquisitions. How will its platform strategy fare? Continue Reading
News 23 Jan 2017

Singapore and Indonesia stand out for IT spend in Apac banking sector

Singapore is the top spender on IT for banking of all developed economies in the Apac region, while Indonesia has the fastest growth rate in IT spending Continue Reading
News 17 Jan 2017

Aldo uses Salesforce to drive ‘customer delight’

Luxury retailer is using Salesforce to drive engagement, a seamless experience and customer loyalty Continue Reading
E-Zine 12 Jan 2017

CW Middle East: UAE takes lead in autonomous car trials

Self-driving cars are one of the most exciting developments in technology. Companies like Google and Tesla are pioneering the technology. But it might be countries in the Middle East, with the poorest road safety records in the world that could benefit most. Despite significant regional spending on safety campaigns, the UAE still clocks up 12.7 road deaths per 100,000 people, with 30.4 in Oman, 24.8 in Saudi Arabia, 16.5 in Kuwait, 14 in Egypt and 13.2 in Qatar. In September Dubai’s Road and Transport Authority (RTA) trialled a public driverless vehicle in the city’s Downtown area, running along a 700-metre trial route. Continue Reading
News 16 Dec 2016

Amadeus turns to NoSQL to answer complex travel questions

Travel software and services company Amadeus has employed a NoSQL database technology to help travellers find answers to complex travel queries Continue Reading
News 05 Dec 2016

Top 10 ANZ enterprise IT stories of 2016

Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016 Continue Reading
News 25 Nov 2016

Boots SAP centre of expertise helps take back control

Walgreens Boots Alliance has built an SAP centre of expertise to take back control of the strategic direction of its IT organisation from its previously outsourced structure Continue Reading
News 16 Nov 2016

UK almost bottom of OECD pile for ICT investment

The UK ranks low in terms of how much it invests in the ICT infrastructure as a proportion of GDP Continue Reading
E-Zine 15 Nov 2016

Counting the cost of financial cyber crime

In this week’s Computer Weekly, the cyber security of banks is under scrutiny after an attack on Tesco Bank leads to millions lost in fraudulent transactions. Our latest buyer’s guide, on server operating systems, looks at the new features in Windows Server 2016. And Coca-Cola explains how a move to the cloud is helping motivate staff. Read the issue now. Continue Reading
News 07 Nov 2016

Oracle consummates acquisition of NetSuite, eyes $1bn cloud revenue

$9.3bn acquisition is in line with Oracle’s avowed move to cloud as a delivery mode for its business applications Continue Reading
News 26 Oct 2016

Botched IT migration cost Vodafone customers thousands

Ofcom imposes multimillion-pound fine on mobile operator after an investigation uncovered multiple failings arising from a problematic IT systems migration Continue Reading
News 25 Oct 2016

Virgin Atlantic finds community benefit with Salesforce

Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software Continue Reading
E-Zine 25 Oct 2016

25 years of Linux

In this week’s Computer Weekly, 25 years after Linus Torvalds released the Linux kernel, we look at how the open-source operating system has influenced modern-day IT. Our new buyer’s guide covers the fast growing technology of object storage. And we examine the rise of corporate wireless networking. Read the issue now. Continue Reading
E-Zine 18 Oct 2016

Singapore aims to become a digital leader

In this week’s Computer Weekly, we find out how the city-state of Singapore is investing in skills and technology to become a leading digital nation – and what the UK could learn. We examine how to prevent legacy IT becoming a hindrance to digital transformation. And we look at the impact of controversial new tax rules on the UK’s IT contractor community. Read the issue now. Continue Reading
News 06 Oct 2016

Benioff follows Will.i.am on stage to promote Stem education as way out

Salesforce founder and CEO Marc Benioff endorses Will.i.am’s education drive for black youth and Bono’s anti-AIDS charity, (Red) Continue Reading
News 03 Oct 2016

Dutch government uses Microsoft Dynamics to improve recruitment

Government recruitment and career management of senior civil servants in the Netherlands has been improved through a Microsoft Dynamics implementation Continue Reading
News 22 Sep 2016

Pizza Hut Hong Kong rips up traditional CRM rule book

IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam Continue Reading
News 15 Sep 2016

Manchester City builds digital fan wall on Hana Cloud Platform

Football club has unveiled an interactive fan wall, built on SAP’s Hana Cloud Platform, to engage fans better Continue Reading
News 14 Sep 2016

Royal Shakespeare Company targets more groundlings with Progress

The Royal Shakespeare Company revamps its web site and gets its customer engagement act together with content management and digital marketing tools from Progress Continue Reading
News 08 Sep 2016

Insurance brokers count cost of lost business as SSP SaaS platform outage enters second week

SSP confirms to Computer Weekly it has no clear idea when all brokers will be able to continue doing business via its SaaS platform, two weeks on from Solihull datacentre power outage Continue Reading
News 08 Sep 2016

Bank IT spending to hit $241bn across four major global regions

IT spending across four major economic regions will increase by around 4% in 2016, but Europe is the least certain Continue Reading
Opinion 28 Jul 2016

Consumer identity management is the core of real CRM

IAM + CRM is much more than simply IAM for external users, says Ivan Niccolai Continue Reading
Feature 28 Jun 2016

CW@50: Spreadsheets and ERP – 50 years of software coding business

Business software has been a rich field for IT professionals over the past five decades, and we are on the cusp of a new era of customers rolling their own for competitive advantage Continue Reading
News 15 Jun 2016

Salesforce gears up for e-commerce with Demandware deal

CRM and cloud platform software company Salesforce is set to acquire Demandware -- taking its cloud-commerce software offering with it Continue Reading
News 27 May 2016

Bristol Water outsources IT as business model transforms

Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model Continue Reading
Feature 25 May 2016

An overview of cloud customer relationship management

Businesses are confident about buying customer relationship management (CRM) software as a cloud-based service. Computer Weekly looks at the main players Continue Reading
News 19 May 2016

ING Turkey uses digital technology to improve services and grow customer base

Turkish bank uses business process management technology to offer financial services through 1,500 grocery stores, technology outlets and post offices Continue Reading
News 29 Apr 2016

Tech-savvy Asean populations shake up enterprise IT, says AIA CTO

A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies Continue Reading
News 16 Mar 2016

Rolls-Royce cloud HR project will pay for itself in two years

HR IT director Mark Judd explains how engineering and aerospace firm swapped ageing ERP and spreadsheets for a company-wide core HR system Continue Reading
News 16 Mar 2016

Oracle Q3 2016: cloud revenue grows, US currency strength takes toll

SaaS and PaaS combined contributed $583m in third quarter, up 57% in US dollar terms, while IaaS was down 2% in dollars to $152m Continue Reading
News 08 Mar 2016

RWE chief executive points to SAP billing system as cause of npower losses

Npower has announced a radical restructuring plan, shedding 2,400 jobs on the back of losses of €137m. Its parent company’s CEO identified an SAP billing system as the source of the UK unit’s woes Continue Reading
News 23 Feb 2016

Outsourcer MSXI puts Microsoft cloud in driving seat

Business process outsourcer MSXI has replaced Salesforce with a Microsoft business applications stack to support its car dealership business Continue Reading
E-Zine 18 Feb 2016

CW Europe: February 2016

In Europe cloud is restricted and hybrid setups make use of local compute and storage. Continue Reading
News 17 Feb 2016

Electronics supplier RS Components outsources business process systems in online push

Electronics manufacturer RS Components outsources its corporate software development to Atos in a bid to modernise its customer services Continue Reading
News 10 Feb 2016

Insurance giant RSA announces another outsourcing deal

Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture Continue Reading
News 25 Jan 2016

Twitter chief claims executive exodus voluntary

Twitter chief executive Jack Dorsey confirms CTO and COO are to take on additional responsibilities with the departure of four top executives Continue Reading
News 20 Jan 2016

Microsoft to donate $1bn worth of cloud computing resources

Microsoft's $1bn cloud computing donation is aimed at helping NGOs, academic research and developing countries Continue Reading
Feature 15 Jan 2016

Digitisation connects customers to companies on a new level

‘Digital’ provides more ways for people and businesses to connect than ever before, and a transformed role for IT in businesses old and new Continue Reading
E-Zine 16 Dec 2015

Cloud IT is helping Uefa meet its goals

In this week’s Computer Weekly, we find out how cloud computing is helping European football federation Uefa with preparations for the Euro2016 tournament. We ask if UK government moves to support IT education are enough to bridge the skills gap. And we examine the new international standard for personal data privacy in the cloud and what it means for suppliers. Read the issue now. Continue Reading
News 27 Nov 2015

TUI develops apps to keep in touch with holidaymakers all year

Travel group plans to create mobile apps for holidaymakers to ask questions, book excursions and potentially plan their next trip Continue Reading
News 23 Nov 2015

SAP UK&I User Group Conference 2015: Newcastle University puts ERP on Hana

Newcastle University has put enterprise resource planning and data warehouse data on SAP’s Hana platform in a proof of concept project Continue Reading
Feature 20 Nov 2015

First steps taken on 'omni-channel' customer experience

The future customer experience might be personalised, but there is a long road ahead yet Continue Reading
News 26 Oct 2015

Yakult uses data analytics to boost growth in the Netherlands by 20%

Probiotics maker Yakult is using analytics and data visualisation tools to boost its sales in the Netherlands Continue Reading
E-Zine 12 Oct 2015

Europe's data privacy shake-up

In this week's Computer Weekly, after the European Court of Justice ruled the Safe Harbour agreement invalid, we assess the implications for transatlantic data protection. We find out why DVLA has brought its IT back in-house after a 13-year outsourcing deal. And we look at the role of IT in cutting costs in the NHS. Read the issue now. Continue Reading
News 09 Oct 2015

Silicon Valley startups pitch to solve next-generation business IT problems

We visit Silicon Valley to meet some of the emerging tech companies focusing on enterprise IT Continue Reading
News 15 Sep 2015

Almost 30% of retailers use facial recognition technology to track consumers in store

Retailers are using more technology in store to track customer behaviour, with the younger generation finding it useful for their shopping experience Continue Reading
News 03 Sep 2015

Al Rayan Bank finds business agility in cloud applications

Al Rayan Bank believes its investment in cloud applications gives it an edge in business agility Continue Reading
Feature 03 Sep 2015

Why Pegasystems' CEO, Alan Trefler, has learned to think smaller

Pegasystems has made its name supplying CRM, analytics and case management software to the world's largest companies. Now CEO Alan Trefler plans to use cloud computing to broaden Pega's appeal Continue Reading
E-Zine 10 Aug 2015

Data unlocks personalised customer service

In this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now. Continue Reading
Feature 03 Aug 2015

Digital transformation needs business leaders to develop new skills

A panel of experts discuss the capabilities business leaders and corporate IT need to develop for digital Continue Reading
E-Zine 20 Jul 2015

How the internet of things could save the honeybee

In this week’s Computer Weekly, with bee populations being decimated, we find out how the internet of things could save the honeybee and secure crop production. Amid fears that artificial intelligence could end human innovation, we hear from the experts on AI about the reality. And we examine the challenges of delivering quality customer service in a multi-channel world. Read the issue now. Continue Reading
News 08 Jul 2015

BA opens up API on flight information

British Airways offers an open application programming interface (API) for flight information to encourage developers to create value-added travel applications Continue Reading
Feature 07 Jul 2015

Improving customer engagement strategies with CRM tools

There are several different types of CRM tools that can be used to improve your customer engagement strategies. Continue Reading
News 07 Jul 2015

Manchester City group joins forces with SAP to further global goals

The City Football Group, which includes Manchester City, has teamed up with SAP to further its global development goals Continue Reading
News 30 Jun 2015

Top suppliers as UK software and services market approaches £50bn

The top five software and IT services firms in the UK are Capita, HP, IBM, Capgemini and Accenture, according to the latest figures from TechMarketView Continue Reading
Feature 25 Jun 2015

Using data analytics to deliver more personalised customer service

Personalisation has been the goal for many retailers, but can the emergence of big data analytics be the solution they are looking for? Continue Reading
E-Zine 22 Jun 2015

Navigating complex IT

In this week's Computer Weekly, the complexity of legacy IT is a problem for most CIOs, but is it an inevitable consequence of using technology to keep the business simple? IT leaders share their experiences. Windows 10 is out soon – we look at what it means for enterprise IT. And we examine the Open Data Platform for Hadoop. Read the issue now. Continue Reading
News 19 Jun 2015

Google eyes Tesco’s customer analytics arm Dunnhumby

Google is reported to have joined the scramble to buy Dunnhumby, the customer analytics unit behind Tesco’s Clubcard Continue Reading
News 19 Jun 2015

Legacy systems holding back 90% of businesses

Most businesses are being held back from making digital advances by their reliance on legacy applications Continue Reading
News 17 Jun 2015

Royal Bank of Scotland goes back to 1970s values with big data

RBS, once the world's largest bank, is using analytics technology to go back to the era of personal customer service Continue Reading
E-Zine 01 Jun 2015

Google’s big data vision

In this week’s Computer Weekly, we examine Google’s 11-year big data journey from MapReduce to Cloud Bigtable, the internet giant’s latest NoSQL database service. We look at the role of mobile technology in helping to join up health and social care in the UK. And John Lewis IT director Paul Coby talks about the IT challenges of creating an omni-channel retailer. Read the issue now. Continue Reading
Feature 01 Jun 2015

Five critical actions CIOs should take to improve the customer experience

Actions include upgrading IT roles, amending measurements, structural changes and a cultural shift from internal to external Continue Reading
News 29 May 2015

CIO interview: Billie Laidlaw, RSPCA

RSPCA CIO Billie Laidlaw explains how the charity's cloud-first approach to IT procurement benefits the animals in its care Continue Reading
Feature 25 May 2015

Digital customer experience: Beyond the website

Organisations are faced with the challenge of delivering their customers with an online experience that goes far beyond just a website Continue Reading