Customer relationship management (CRM)

Find Customer Relationship Management (CRM) resources here: news, analysis and case studies on CRM software choices and implementing CRM. Find out how UK companies and organisations are harnessing CRM to drive forward customer-centric business strategies. Understand CRM market trends, and how organisations are managing the customer experience for competitive advantage.

  • E-Zine 17 Feb 2026

    Charities turn to tech for greater impact

    The fallout from the Post Office scandal is a recurring theme of reporting for Computer Weekly, and in this week’s ezine, we find out how the organisation’s efforts to address the shortcomings of its Horizon software have resulted in it being hit with a multimillion-pound IR35-related tax bill. We also sit down with Checkout.com CTO Mariano Albera to find out how he’s applying his knowledge of e-commerce to the finance sector, and why coding will always have a special place in his heart. In the third and final instalment of the AI security buyer’s guide, we take a look at how the technology can both help and hinder enterprise IT security strategies. And, rounding out the issue, we find out how five different charities are using CRM and digital experience technologies to bolster donations. Read the issue now. Continue Reading

  • News 16 Feb 2026

    Pascal Brier, Capgemini: AI will prove its enterprise truth this year

    Capgemini’s chief innovation officer says the 2025 rise and deployment of artificial intelligence agents put enterprise AI progress on hold, but laid the ground for acceleration to come Continue Reading

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