Customer relationship management (CRM)
Find Customer Relationship Management (CRM) resources here: news, analysis and case studies on CRM software choices and implementing CRM. Find out how UK companies and organisations are harnessing CRM to drive forward customer-centric business strategies. Understand CRM market trends, and how organisations are managing the customer experience for competitive advantage.
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Feature
06 Sep 2024
Benefits and challenges of contact center benchmarking
Contact center benchmarking can help organizations allocate spending and improve CX. Yet, common pitfalls, such as a lack of qualitative data, can negatively affect efforts. Continue Reading
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Feature
03 Sep 2024
MTA vs. MMM: What's the difference?
MTA and MMM help marketers improve their strategies, but MTA has a narrower focus. Key differences between these techniques include focus and data requirements. Continue Reading
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News
10 Jun 2019
Salesforce buys Tableau to add self-service analytics to CRM
Salesforce is set to buy business intelligence data visualisation pioneer Tableau as it seeks to amplify its customer analytics capability Continue Reading
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News
10 Jun 2019
Whittard spills the tea about its use of technology
CFO and IT manager of British hot beverages brand Whittard explains the firm’s recent investment in technology ahead of the business’s expansion into China Continue Reading
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News
06 Jun 2019
Co-op pushes to make customer care teams more co-operative
The Co-op operates in market segments ranging from funeral care to food, and its customer service strategy was disparate until it adopted Salesforce Continue Reading
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E-Zine
23 May 2019
CW Nordics: Nordea links up with IBM to meet fintech challenge
IBM’s €473m managed services contract with Nordea reflects an increasing trend among Nordic banks to outsource more of their IT to help meet the challenge of fintechs. Also read how a shortage of women in the boardroom is a problem in the Nordics but the tech sector points to a more promising future, and find out why the Norwegian government has launched a regulatory sandbox for the fintech sector. Continue Reading
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News
16 May 2019
How Open University went from bespoke IT to vanilla SAP
It’s hard convincing users their business processes are a dud. But this is what Chris Youles, chief information officer of the Open University, needed to do to transform the organisation Continue Reading
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News
08 May 2019
ASUG CEO says SAP's 2019 strategy faces IT-business divide
At the Sapphire conference, the head of the largest SAP user group talks about the challenges of convincing an IT audience about the benefits of experience management. Continue Reading
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News
24 Apr 2019
SAP Q1 2019 results: 400 more S/4 Hana sign-ups, €1.5bn in cloud
SAP’s first-quarter 2019 financial results indicate cloud revenue at 26% of total, and 400 new customers for S/4 Hana. Senior executive losses, restructure and Qualtrix acquisition cost bite into profit Continue Reading
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News
07 Apr 2019
APL Logistics fast-tracks global shipments with cloud
The Singapore-based supply chain firm has moved its transport management system and other business applications to the cloud, while keeping its ‘secret sauce’ on-premise Continue Reading
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News
29 Mar 2019
Middle East countries accelerate quantum computing research
Gulf countries must invest in quantum computing research to ensure they continue to to remain digital pioneers Continue Reading
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News
27 Mar 2019
Salesforce opens AI research outfit in Singapore
Cloud-based software giant Salesforce will train up to 100 postgraduate students over three years in artificial intelligence technology Continue Reading
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News
15 Mar 2019
StepChange uses Pegasystems to power digital efficiency drive
Charity StepChange, which helps people manage debt problems, has developed a modern IT system to help double the number of people it can support Continue Reading
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Feature
14 Mar 2019
Q&A: How to narrow down your CRM vendor choices
SaaS consultancy Lunar goes over the dos and don'ts for choosing a CRM system, whether you're licensing one for the first time or migrating to a new system. Continue Reading
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News
12 Mar 2019
Salesforce strategy focuses on integration, customer data
Salesforce's strategy for 2019 and beyond includes better data integration and more plans for MuleSoft, Customer 360 and Salesforce Essentials. Continue Reading
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News
12 Mar 2019
Nationwide uses natural language processing to discover what annoys customers
SAS has run a proof of concept at building society Nationwide, using artificial intelligence and natural language processing to determine how to improve customer correspondence Continue Reading
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News
25 Feb 2019
SAP Malaysia MD Duncan Williamson talks up the ‘experience economy’
In a world where consumer experience can make or break a business, companies need to continuously reinvent themselves to stay relevant Continue Reading
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News
22 Feb 2019
Facebook planned to spy on Android phone users, internal emails reveal
Facebook planned to use its Android app to track the location of its customers and to allow advertisers to send political advertising and invites to dating sites to ‘single’ people, confidential documents show Continue Reading
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E-Zine
21 Feb 2019
CW Nordics: Sweden to test e-krona and plans cashless society
Sweden’s vision of a cashless society has gained traction after the Riksbank (central bank) rolled out plans to test a digital currency, the e-krona. Also read how the Nordic region’s longer-established companies are playing a forceful role to advance digital transformation, and how Finland’s IT sector has rebounded strongly after Microsoft’s takeover of Nokia’s mobile phones and smart devices business units in 2014. Continue Reading
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News
19 Feb 2019
IT Priorities 2019: UK investment intent for AI intensifies, SaaS applications mature beyond CRM
AI continues to strengthen as a focus for IT systems buyers in the UK, according to this year’s Computer Weekly/TechTarget IT Priorities survey, while cloud applications are maturing beyond CRM Continue Reading
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News
15 Feb 2019
Lucidworks CEO talks up ‘data experiences’
Will Hayes discusses Lucidworks’ Asian expansion plans, as well as efforts to help enterprises deliver rich data experiences for employees and customers through AI-augmented search engines Continue Reading
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E-Zine
07 Feb 2019
CW Benelux: Google helps Dutch schools to teach computer skills
A programme in the Netherlands to help primary schools provide computational thinking and programming, developed with financial support from Google, is well on schedule. Also read about four Russians’ attempted hack into the networks of the Organisation for the Prohibition of Chemical Weapons in The Hague, and how Dutch delivery company PostNL is making savings by using robotic technology to automate administrative tasks. Continue Reading
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News
29 Jan 2019
Australian government turns to Rimini Street for software support
A slew of Australian government agencies have switched out SAP and Oracle maintenance contracts for third-party support services Continue Reading
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News
29 Jan 2019
IT leaders grapple with workforce skills gap as they deploy AI and digital technology
Organisations will have to find new ways of reskilling their workforce as they get to grips with artificial intelligence and other digital technologies. CIOs also need to keep their skills updated if they are to succeed Continue Reading
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News
29 Jan 2019
SAP FY 2018: Cloud revenue nears €5bn, 10,500 customers for S/4 Hana
SAP’s full-year 2018 results show cloud revenue at 20% of the total, which was €24.7bn, while the fourth quarter saw 1,000 customers added to its flagship S/4 Hana Continue Reading
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News
01 Jan 2019
SAP user group’s Cooper: Indirect licensing progress welcome but slow
SAP UK&I User Group chair Paul Cooper on the state of play between SAP and users: sanguine about end of ECC6; S/4 adoption growth steady, indirect licensing still an issue; and C/4 remains unknown Continue Reading
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News
31 Dec 2018
Top 10 business applications stories of 2018
The steady modernisation of ERP systems, as they edge to the cloud and are complemented by new-generation customer software, was markedly evident this year. And blockchain and AI are making inroads Continue Reading
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E-Zine
13 Dec 2018
CW Europe: Russia banks on electronic payments
A recent study by Sberbank, Russia’s largest state-run lender, shows the country has experienced a cashless payment boom over the past decade. Also read about the attempt by four Russians to break into the networks of the Organisation for the Prohibition of Chemical Weapons in The Hague, and why the Estonian government is directly targeting IT professionals in the UK. Continue Reading
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News
12 Dec 2018
Christmas charity appeal increases donations with cloud-based comms
St Martin-in-the-Fields Charity is using a pop-up cloud contact centre from supplier Sesui to help run its annual Christmas appeal in partnership with the BBC Continue Reading
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News
20 Nov 2018
How Singapore Airlines is flying the digital skies
Top Asian carrier Singapore Airlines has been building a digital foundation to fend off potential disruption, but it is not just the IT team that is leading the charge Continue Reading
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News
16 Nov 2018
With CEM market in sight, SAP must fit in new Qualtrics pieces
One of SAP's top priorities must now be integrating Qualtrics into the ERP giant's product suite, analysts and a customer said. But putting the pieces together may not be easy. Continue Reading
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News
12 Nov 2018
UKISUG 2018: Upswing for S/4 Hana, C/4 Hana unknown to 39%
UK and Ireland SAP User Group discloses research showing steady rise in S/4 Hana implementation, but C/4 Hana is still an unknown quantity Continue Reading
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News
08 Nov 2018
Privacy International files GDPR complaint against Oracle
General Data Protection Regulation complaints against Oracle and six other companies filed with Information Commissioner’s Office Continue Reading
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E-Zine
08 Nov 2018
CW Benelux: Bikes face scooter challenge in Netherlands
The concept of rental scooters is perfect for the Netherlands, where bicycles are already the most widely used method of transport. Scooter startups see the potential to apply the latest smart technologies to the concept, but regulations could be a barrier. Also in this issue, read how chatbots are taking off with Dutch organisations, with KLM's chatbot a pioneering example, and find out how Dutch bank ING is getting a financial boost from an employee performance management rethink. Continue Reading
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Opinion
06 Nov 2018
UK winners and losers in digital tech
The UK's retail and telecoms companies are among the best in the world at digital technology, but a survey of digital leaders shows there is still room for improvement for many UK firms Continue Reading
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News
01 Nov 2018
SAP’s Atzberger vaunts front to back office capability
Alex Atzberger, president, SAP Customer Experience, recently went through the company’s customer-focused software strategy with Computer Weekly Continue Reading
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News
31 Oct 2018
Triumph Motorcycles kick-starts changes with high-tech HR
The Leicestershire-based motorcycle company is deploying IT systems to give customers and its own staff a ‘premium brand experience’ Continue Reading
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News
30 Oct 2018
How Avanade keeps pace with Microsoft and the market
Systems integrator Avanade has had to adapt to Microsoft’s evolution into an “ecosystem platform” that includes open-source software Continue Reading
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News
24 Oct 2018
Oracle Open World 2018: CEO Mark Hurd says SAP ERP customers will defect
Oracle co-CEO Mark Hurd opined at Open World that SAP ECC6 customers will defect, in some measure, to Oracle in preference to S/4 Hana Continue Reading
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News
23 Oct 2018
Software suites will dominate the business applications market
Oracle co-CEO Mark Hurd contends that having a common user interface and the ability to support data flows across a business are key capabilities that will spur the dominance of software suites over time Continue Reading
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News
18 Oct 2018
SAP Q3 2018: Cloud revenue up 39%
SAP’s Q3 2018 results show cloud revenue now at 22% of total and indicate momentum. S/4 Hana customers number 9,500 Continue Reading
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Feature
11 Oct 2018
Voice commerce rides on the backs of little smart speakers
The use of voice assistants and smart speakers continues to rise, but now companies are looking for ways to apply voice commercially in B2B and B2C sales. Continue Reading
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E-Zine
11 Oct 2018
CW Middle East: Middle East warms to humanoid robots
Countries in the Middle East are warming to humanoid robotics, robotic process automation and artificial intelligence as these technologies become widely accepted globally. Also in this issue, read why Saudi Arabia has called on London’s fintechs to set up in the country with the promise of government support, and find out how the Gulf Warehousing Company has introduced cloud-based technology to replace paper processes used by its HR department. Continue Reading
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News
10 Oct 2018
SAP Customer Experience Live 2018: SAP steps up C/4 Hana efforts
SAP has used its Customer Experience Live conference in Barcelona to flesh out its C/4 Hana offer Continue Reading
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News
28 Sep 2018
Three master data management strategies to boost CRM-ERP success
'Bad data' circulating through a company's ERP environment will likely cause interfaces to fail. Learn how one business leader is cleaning things up. Continue Reading
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News
26 Sep 2018
Dreamforce 18: Benioff calls for ‘inclusive capitalism’
At Dreamforce 2018 in San Francisco, Salesforce founder and co-CEO Marc Benioff argued for what he called “inclusive capitalism” and urged the technology industry to set the highest possible ethical standards Continue Reading
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News
25 Sep 2018
Dreamforce 18: Salesforce vaunts Apple partnership and 'Customer 360'
As Dreamforce 2018 gets underway in San Francisco, Salesforce trumpets a partnership with Apple, a customer 360 service, and an upgrade to its MuleSoft “Anypoint” platform Continue Reading
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Podcast
20 Sep 2018
New HubSpot products strategy, CMS updates from Inbound
At Inbound 2018, HubSpot unveiled a new enterprise product line. It also introduced the flywheel, a circular metaphor for the customer relationship with sales, marketing and service. Continue Reading
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News
14 Sep 2018
How SAP is riding on Asia’s growth story
The enterprise software behemoth’s Asia-Pacific business is growing and believes its latest C/4 Hana suite is uniquely geared to the scale of the region Continue Reading
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News
14 Sep 2018
Adobe’s Vittal: AI ‘bigger than the web’, and in use at Swisscom
Adobe and one of its customers used the DMEXCO digital marketing conference and exhibition in Cologne to talk about artificial intelligence efforts and spell out what each sees as their value Continue Reading
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News
05 Sep 2018
Slow cloud take-up among IT execs limits joined-up customer experience
Cloud computing promises to declutter IT and link systems easily. Despite the benefits, adoption of the cloud for customer engagement remains low Continue Reading
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News
03 Sep 2018
CIO interview: Ian Cohen, global CIO, Addison Lee
Addison Lee’s global CIO is building a business strategy and ensuring the transport company has a flexible platform for growth Continue Reading
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News
21 Aug 2018
CIO interview: Celia Pronto, chief customer and digital officer, Casual Dining Group
Casual Dining Group’s chief customer and digital officer, Celia Pronto, is overhauling technology, consolidating IT and improving collaboration across its 300 restaurants Continue Reading
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News
17 Aug 2018
CIOs being welcomed back to marketing
The role of CIOs in shaping the technology buying decisions of marketers is being reinstated as more marketers realise the importance of integrating their services with IT systems Continue Reading
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News
31 Jul 2018
3 Hong Kong gears up for 5G with “epic” transformation
The Hong Kong telco is putting in an advanced technical architecture that will streamline and automate internal processes and IT as it prepares for the 5G era Continue Reading
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News
20 Jul 2018
Cloud sales stoke Microsoft’s strong growth
Microsoft says cloud-based Office products made a huge contribution to sales growth Continue Reading
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News
19 Jul 2018
SAP Q2 2018: Cloud revenue shows momentum, 600 more S/4 customers
SAP’s second-quarter results show cloud revenue now at one-fifth of total, indicating momentum. S/4 Hana customers now number 8,900 Continue Reading
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News
18 Jul 2018
Salesforce's Marc Benioff calls for a national privacy law
After Salesforce CEO Marc Benioff's call for a national data privacy law, Salesforce's chief privacy officer responds to questions about the Salesforce privacy stance. Continue Reading
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News
11 Jul 2018
Oracle’s deal with Chile should go global
UK Oracle users may eventually see the ripple effect of a court ruling in a country almost 7,500 miles away Continue Reading
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News
02 Jul 2018
Singapore’s Fullerton Health gears up for the cloud
Private healthcare service provider Fullerton Health is moving business applications to Microsoft’s cloud services before rolling out data analytics and artificial intelligence to enhance operations and patient care Continue Reading
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Feature
27 Jun 2018
AppExchange in Salesforce a slam-dunk for Detroit Pistons' workflow
The Detroit Pistons needed help getting the most out of Salesforce, so they turned to AppExchange -- although the abundance of choices is sometimes a challenge. Continue Reading
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News
27 Jun 2018
HSBC puts humanoid in New York branch
HSBC has put its first humanoid member of staff into a branch role in New York City Continue Reading
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Podcast
26 Jun 2018
SAP C/4HANA, Pega Infinity ramp up the CRM market
The Pipeline podcast duo discusses the CRM market after the unveiling of Pega Infinity and SAP C/4HANA, as well as technology news from Uber about detecting drunk passengers. Continue Reading
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News
26 Jun 2018
Liberty Global picks Cisco to transform customer service ops
Virgin Media parent enlists Cisco in a bid to transform its customer service experience across Europe Continue Reading
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News
20 Jun 2018
Adobe-Microsoft partnership adds key integrations
Adobe brings its Document Cloud to Microsoft Office 365 and Dynamics 365, making it easier for licensees of both to quickly convert files into PDFs and into Acrobat. Continue Reading
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E-Zine
14 Jun 2018
CW Europe: Lufthansa’s HR IT project takes off
Lufthansa says it is confident of landing a company-wide HR IT project after having to go back to the drawing board. Also in this issue, read about the ComputerWeekly/TechTarget IT Priorities survey’s findings that many European technology leaders are expecting to increase IT spending through 2018, and how a major report has reassured Swedish society that artificial intelligence will be a positive force for change despite fears of job losses. Continue Reading
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News
06 Jun 2018
What SAP C/4 Hana means for the APAC enterprises
The cloud-based CRM suite could find takers, but it may not be enticing enough for Salesforce.com CRM customers that also run SAP’s ERP software to make the switch Continue Reading
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News
06 Jun 2018
Sapphire 2018: SAP will take over CRM market, says McDermott
SAP’s chief executive Bill McDermott tells 2018 Sapphire conference the supplier will storm the CRM market with its C/4 Hana business applications suite Continue Reading
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Feature
05 Jun 2018
AI strategy comes first, then AI tools second
If your organization plans to implement AI into its workflow, be sure to develop a sound strategy and provide the necessary training to get the most out of the software. Continue Reading
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News
29 May 2018
Policy Exchange report calls for GDS to be moved to DCMS
Think-tank wants Government Digital Service to create a “single digital government account” for citizens, and says bringing the organisation into the Department for Digital, Media, Culture and Sport will improve focus on “all aspects of digital transformation” Continue Reading
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29 May 2018
Case study: British Airways’ global B2B sales gathered under Salesforce cloud
British Airways has gathered its international business-to-business sales under Salesforce Sales Cloud to bust silos. Continue Reading
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E-Zine
29 May 2018
Tech's role in tackling humanitarian crises
In this week’s Computer Weekly, we learn about how mobile connectivity is a lifeline for Syrian refugees in Turkey, thanks to the mobile network operators in that country. Our latest buyer’s guide examines how modern network security enables digital transformation at a range of companies. And we find out about the technology strategy of logistics firm Hermes from its CIO, and about British Airways’ use of Salesforce to globalise its B2B sales. Read the issue now. Continue Reading
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News
21 May 2018
IT hub shadowed by Everest gives opportunities to homegrown IT professionals
Katmandu is the choice for offshore delivery for increasing numbers of multinational companies and is becoming more attractive to local IT professionals as a result Continue Reading
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News
17 May 2018
Case study: British Airways’ global B2B sales gathered under Salesforce cloud
British Airways has gathered its international business-to-business sales under Salesforce Sales Cloud to bust silos Continue Reading
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News
09 May 2018
NatWest fintech investments bear fruit as SME loans platform goes live
Online lending platform enables small businesses to apply for loans of up to £150,000 in 10 minutes Continue Reading
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News
24 Apr 2018
SAP Q1 2018: Cloud revenue breaks €1bn, 400 more S/4 customers
SAP’s overall first-quarter revenue was flat, but cloud revenue and profitability were up, while its S/4 Hana customer base stands at 8,300 Continue Reading
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News
23 Apr 2018
What Salesforce's CloudCraze acquisition means for customers
CloudCraze president calls the acquisition by Salesforce 'a huge win' for its customers and for Commerce Cloud customers, with the capability of selling B2C and B2B on one platform. Continue Reading
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E-Zine
19 Apr 2018
CW ANZ: OpenStack gains a foothold in Australia
In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure. Also read how Australia’s Citic Pacific Mining is digging into IoT technology to track vehicles, and how Telstra is investing in two submarine cables to bolster Asia-US connectivity. Continue Reading
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E-Zine
12 Apr 2018
CW Middle East: UAE makes artificial intelligence leap
The United Arab Emirates wants to be at the heart of the artificial intelligence (AI) revolution and is already testing its mettle as a global tech advocate and innovator. Also in this issue, read how Abu Dhabi is open to developing its fintech ecosystem, with the next 12 months expected to see more focus on the sector, and how Dubai’s transport authority has enlisted Here Technologies to build a high-definition map of the city to support its goals around self-driving cars. Continue Reading
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News
28 Mar 2018
Adobe Experience Cloud to aid company digital transformation
Products are no longer the focus, according to Adobe. The customer experience is where it's at -- and Coca-Cola agrees, as the company executes its digital transformation process. Continue Reading
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News
20 Mar 2018
Oracle Q3 2017-18 results see cloud revenue grow to $1.6bn
Oracle’s third-quarter results for fiscal year 2018 show an increase of almost 7% of overall revenue to $9.8bn, of which 18% was cloud Continue Reading
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Feature
19 Mar 2018
Customer experience must be digital focus for banks
Omni-channel technologies can help banks stand out from their rivals, but a good customer experience should be their goal Continue Reading
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News
19 Mar 2018
How airlines are gearing up for the digital shift
Asian carriers are counting on personalised services, blockchain-enabled loyalty programmes, automation and predictive maintenance to lower costs and improve passenger experience Continue Reading
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News
15 Mar 2018
Salesforce e-commerce gets B2B boost with CloudCraze purchase
To improve its e-commerce offerings, the CRM company bought B2B commerce product CloudCraze for an undisclosed amount. The purchase will add B2B functionality. Continue Reading
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E-Zine
08 Mar 2018
CW Europe: Germany’s Lemoncat takes catering to the cloud
Business catering startup Lemoncat has taken advantage of the affordable cost of living in Berlin and is shaking up the catering sector by harnessing the Amazon and Salesforce clouds. Also in this issue, read how Moscow’s government is taking advantage of high penetration of broadband and mobile internet to expand innovative services under the Russian capital’s smart city programme, and how organisations in the Netherlands still have much to do to comply with the General Data Protection Regulation. Continue Reading
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News
06 Mar 2018
Why improving social media customer service is important
By having a social media strategy in place, companies can quickly respond to customers' concerns through social media. Continue Reading
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News
05 Mar 2018
Yorkshire Building Society implements cloud banking platform
Yorkshire Building Society is using a cloud-based banking platform built on Salesforce.com to automate manual tasks Continue Reading
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Feature
05 Mar 2018
Customer analytics applications add artificial intelligence to reduce market ‘friction’
Customer analytics applications developers are seeking to add layers of intelligence to improve sellers’ interactions with buyers Continue Reading
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News
28 Feb 2018
AI must develop for the greater good and cut government admin
A group of experts explored the issues of UK policy and funding in artificial intelligence at a recent seminar in London. We report on the discussion Continue Reading
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Feature
26 Feb 2018
Machines delve deep into customer minds
Deep learning can help customer insight teams advance rapidly in their mission to understand their customers Continue Reading
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News
21 Feb 2018
Why digital customer experience requires business transformation
Research shows that customer experience will boost business, but IT and the people across the organisation need to embrace data analytics Continue Reading
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19 Feb 2018
Put the customer first and reap the reward
How businesses can develop a granular understanding of their customers’ needs in a hyper-connected world. Continue Reading
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News
19 Feb 2018
Take-up of chatbots will accelerate over next two years
Chatbots and artificial intelligence are becoming an increasingly important part of customer services Continue Reading
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Feature
19 Feb 2018
Put the customer first and reap the reward
How businesses can develop a granular understanding of their customers’ needs in a hyper-connected world Continue Reading
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Feature
14 Feb 2018
Colorado modernizes with Salesforce for government projects
Colorado licenses Service Cloud and other Salesforce technologies to improve its citizens benefit program. Continue Reading
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Feature
09 Feb 2018
Are you human? How to defeat the bots in e-commerce
Theatres and other entertainment venues are in a constant war with ticket fraudsters commanding botnet armies, as are other purveyors of high-value, limited-edition goods Continue Reading
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News
02 Feb 2018
Google Q4 results show businesses are buying into its public cloud
The Google Cloud Platform is earning the search engine giant $1bn per quarter. Expect more cloud investment this year Continue Reading
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News
02 Feb 2018
CIO interview: Aaron Powell, CDO, NHS Blood and Transplant
NHS Blood and Transplant chief digital officer Aaron Powell explains why pushing a digital transformation agenda has a real impact on people’s lives Continue Reading
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News
02 Feb 2018
Faster data is a safer bet for risk exposure
Betting platform service supplier FSB Technology (UK) has used GridGain’s in-memory database to support its existing PostgreSQL transactional system Continue Reading
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Feature
25 Jan 2018
Shell downstream CIO Craig Walker: Invest time in your team
Craig Walker, CIO for Shell’s global downstream business, says IT leaders need to invest time in their teams and take them and the business on any change journey Continue Reading
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News
25 Jan 2018
Robots are needed to manage the automation robots
The next decade will see robots transform from invisible forces obeying our commands to lifelike objects interacting with humans on a daily basis Continue Reading
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News
22 Jan 2018
2018 UK software budgets double for AI and blockchain
Artificial intelligence and blockchain initiatives are earmarked for a doubling of investment, finds the Computer Weekly/TechTarget IT Priorities survey for 2018 Continue Reading