Content management

Post Office senior leadership warned of IT project data safeguarding risk

Post Office board members and senior executives have been made aware of the risk to data related to its ill-fated Horizon system replacement project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What is a recommendation engine?

A recommendation engine is a system that gives customers recommendations based on their behavior patterns and similarities to people who might have shared preferences. Continue Reading

By

• Cameron Hashemi-Pour, Site Editor
• Nick Barney, Technology Writer

Interview: The importance of building a data foundation

We speak to Terren Peterson, Capital One’s vice-president of engineering, about how data pipelines and platforms are essential for AI success Continue Reading

By

• Cliff Saran, Managing Editor

Swedish authorities urged to discontinue AI welfare system

Amnesty International is calling on Sweden’s social insurance agency to immediately discontinue its machine learning-based welfare system, following an investigation by Lighthouse Reports and Svenska Dagbladet that found it to be discriminatory Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Cloud data lakes: Where do they fit and what are their benefits?

We look at cloud data lakes, what they are, where they fit in the data management lifecycle, their benefits and the key providers in the hyperscaler clouds Continue Reading

By

• Stephen Pritchard

The pros and cons of Drupal

Drupal is a highly customizable and scalable CMS, which makes it suitable for large organizations. Yet, inexperienced admins often struggle with its steep learning curve. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

ORG urges ICO to revise public sector enforcement approach

The Open Rights Group is urging the Information Commissioner’s Office to revise its light touch approach to public sector data protection issues, arguing that its experimental policy of limiting its enforcement actions to reprimands and notices, rather issuing fines, is allowing bad practices to continue largely unabated Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Government issues strategic priorities for online safety regulator Ofcom

Technology secretary Peter Kyle sets out the government’s strategic priorities for how Ofcom should approach regulating online safety, including embedding safety by design and supporting innovation in technologies to help protect people online Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Post Office project taking control of Horizon data from Fujitsu as part of messy split

The Post Office will no longer rely on Fujitsu for Horizon data past and present once cloud migration project is complete, in a major uncoupling of the 30-year relationship Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Police cloud project raises data protection concerns despite legal reforms

Ongoing data protection issues with the use of hyperscale public cloud infrastructure by UK police could complicate the ambitions of nine forces to move their common records management system into the cloud Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Data classification: What, why and who provides it

You need to know where your data is, what it is, its governance requirements and relationship to the rest of your data. We look at data classification and how AI can help Continue Reading

By

• Stephen Pritchard

How Formula One works with AWS to drive data insights

We speak to Formula One's lead cloud architect, Ryan Kirk, and AWS about a partnership that strives to deliver data for greater fan engagement Continue Reading

By

• Cliff Saran, Managing Editor

Top 5 free and open source ECM software

For small businesses that lack significant budgets, these five free and open source ECM systems can help organize digital content and improve employee productivity. Continue Reading

By

• Christine Campbell, The Alpha Content Company

Dell CTO: Enterprise AI poised to take off in 2025

After a period of experimentation, the building blocks are in place for wider enterprise adoption of AI, says Dell Technologies’ global CTO, John Roese Continue Reading

By

• Aaron Tan, TechTarget

Labour’s 10-year health service plan will open up data sharing

To save the health service, Labour is focusing on bolstering the NHS app and enabling greater sharing of patient records in England Continue Reading

By

• Cliff Saran, Managing Editor

What is information rights management (IRM)?

Information rights management (IRM) is a discipline that involves managing, controlling and securing content from unwanted access. Continue Reading

By

• Paul Kirvan
• Lauren Horwitz, Cisco

What is records management?

Records management is the supervision and administration of digital or paper records, regardless of format. Continue Reading

By

• Paul Kirvan

OCR vs. IDP: What's the difference?

OCR and IDP both extract text from images, but IDP can analyze a text's meaning. Explore the key differences between these related but distinct technologies. Continue Reading

By

• Tim Murphy

How to create a knowledge-sharing culture

With more access to knowledge across an organization, employees are more collaborative, more engaged and better performing -- and are eager to share these skills with their peers. Continue Reading

By

• Christine Campbell, The Alpha Content Company

UK and US pledge closer working on children’s online safety

In their first agreement on the subject of children’s online safety, the UK and US governments have said they will create a new working group to boost cooperation Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

6 information governance best practices

An information governance plan ensures that an organization's content lifecycle meets compliance and business needs. Best practices can help organizations craft an effective plan. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

How to make the CMO your best friend

Chief marketing officers are more reliant than ever on their CIO colleagues - but it's a relationship that can, and should, work to their mutual benefit Continue Reading

By

• Robert Grimsey

What is a records retention schedule?

A records retention schedule is a policy that defines how long paper and electronic content must be kept and provides disposal guidelines for how those items should be discarded. Continue Reading

By

• Katie Terrell Hanna
• Paul Kirvan
• Ben Cole, Executive Editor

Are electronic signatures legally binding?

Remote and hybrid work have fast-tracked many digital initiatives, including electronically signing legal documents. But e-signatures' legal background has a long history. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

The top 7 enterprise content management certifications

These enterprise content management certifications can help business and IT professionals advance their careers and get more out of their company's content systems. Continue Reading

By

• Christine Campbell, The Alpha Content Company

NHS partners with libraries to help people access NHS App

The scheme, which will launch in October, will train librarians to support people to download and use the NHS App and NHS.uk Continue Reading

By

• Lis Evenstad

Body of tech entrepreneur Mike Lynch recovered after freak storm

The Autonomy and Darktrace co-founder is among the people who died after his luxury yacht was hit by a waterspout off the coast of Sicily Continue Reading

By

• Cliff Saran, Managing Editor

How JSR is using generative AI to drive insights

JSR Corporation has been using the Cohesity Gaia enterprise search assistant to surface insights from backups of employee mailboxes and OneDrive data Continue Reading

By

• Aaron Tan, TechTarget

Compare SharePoint 2019 vs. SharePoint Online

SharePoint 2019 and SharePoint Online have different customization capabilities, payment models and more. Organizations must consider these distinctions before selecting one. Continue Reading

By

• Laurence Hart, CGI Federal
• Reda Chouffani, Biz Technology Solutions

What is a content management system (CMS)?

A content management system (CMS) is a software application that lets users create, edit, collaborate on, publish and store digital content. Continue Reading

By

• Scott Robinson, New Era Technology
• Sarah Amsler, Senior Managing Editor
• Fred Churchville, TechTarget

Compare 10 headless CMS offerings and their key differences

Many vendors offer headless CMS capabilities to help organizations manage omnichannel web content in a central repository. The top vendors include Acquia, Adobe and Contentful. Continue Reading

By

• Geoffrey Bock, Bock & Company
• Christine Campbell, The Alpha Content Company

10 Microsoft SharePoint alternatives to consider

While SharePoint offers many capabilities, an organization may find that a different CMS or collaboration system better suits its needs. Here are some alternatives to consider. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions
• Scott Robinson, New Era Technology

Know when to use a headless CMS and when it's not worth it

Headless CMSes aren't a silver bullet for every circumstance. Evaluate four use cases for a headless CMS and four scenarios when a headless CMS isn't worth the investment. Continue Reading

By

• Geoffrey Bock, Bock & Company

5 SharePoint migration challenges and how to overcome them

A move to SharePoint Online from a legacy system can help organizations modernize their ECM strategies. Yet, customizations and poor planning often hinder implementation. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

Is headless CMS the future of content management?

As headless CMS rises in popularity, IT leaders might wonder if it's a fad or if it will permanently affect the content management industry. Learn more in this expert tip. Continue Reading

By

• Laurence Hart, CGI Federal

Sellafield whistleblower ordered to pay costs after email tampering claims

A former consultant at Sellafield has been ordered to pay costs for having ‘acted unreasonably’ in claiming the nuclear facility tampered with metadata in letters used against her in court Continue Reading

By

• Tommy Greene

An industry-wide agreement is needed to identify AI-generated content

With the UK general election coming on July 4th, there is very real concern that this election and others around the world are being influenced by artificial intelligence-powered (AI) content ... Continue Reading

By

• Cliff Saran, Managing Editor

digital marketing

Digital marketing is the promotion and marketing of goods and services to consumers through digital channels and electronic technologies. Continue Reading

By

• Alexander S. Gillis, Technical Writer and Editor
• Kinza Yasar, Technical Writer

Drilling into data to help the UK’s energy transition

In this week’s Computer Weekly, we find out how data is accelerating the UK’s energy transition to net zero. With Windows 10 support ending next year, we examine the issues around preparing to upgrade to Windows 11. And we explore the key considerations when deploying artificial intelligence infrastructure to harness its full potential. Read the issue now. Continue Reading

What to know about SharePoint 2019's end of life

As SharePoint 2019 approaches its end of life, users can expect reduced support. Migration to newer platforms like SharePoint Online can offer ongoing security and functionality. Continue Reading

By

• Jordan Jones

Knowledge management metrics: How to track KM effectiveness

Measuring knowledge management effectiveness requires quantitative and qualitative data. Metrics like the balanced scorecard method can help organizations improve their strategies. Continue Reading

By

• MIT Press
• Tim Murphy

enterprise document management (EDM)

Enterprise document management (EDM) is a strategy for overseeing an organization's paper and electronic documents so they can be easily retrieved in the event of a compliance audit or subpoena. Continue Reading

By

• Scott Robinson, New Era Technology
• Demetra Edwards, TechTarget

WikiLeaks founder Julian Assange granted appeal

Two high court judges granted WikiLeaks founder Julian Assange leave to appeal against extradition to the US after defence lawyers argued that the US had failed to give adequate assurances Continue Reading

By

• Bill Goodwin, Computer Weekly

SharePoint vs. Box: What's the difference?

SharePoint and Box both help users manage and store content. Yet, to choose the right tool, organizations should first consider their integration and security requirements. Continue Reading

By

• Christine Campbell, The Alpha Content Company

Executive interview: Adding common sense to generative AI creativity

We speak to the chief scientist at Neo4j about why graph databases should work alongside large language models to keep them in check Continue Reading

By

• Cliff Saran, Managing Editor

Ofcom publishes draft online child safety rules for tech firms

In the draft codes, Ofcom calls on technology firms to use ‘robust’ age-checking and content moderation systems to keep harmful material away from children online Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

9 SharePoint best practices

The breadth of SharePoint's features can make it a challenging tool to implement and maintain. These best practices can keep content managers on track. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

Are we ready for the era of the ‘sentient’ document?

This year is set to be the automation of documents since the invention of the printing press. Content control is key Continue Reading

By

• John Bates

Benefits and challenges of a headless CMS

Headless CMSes enable omnichannel publishing and improve front-end flexibility. Yet, these platforms can have steep learning curves and require skilled front-end developers. Continue Reading

By

• Tim Murphy

webmaster

A webmaster is someone who creates and manages the content and organization of a website, manages the computer server and technical programming aspects of a website, or does both. Continue Reading

By

• Andrew Zola

Podcast: How to prepare your data for digital transformation

We talk to Chris Gorton, EMEA managing director at Syniti, about how to prepare data for digital transformation Continue Reading

By

• Antony Adshead, Storage Editor

knowledge management (KM)

Knowledge management is the process an enterprise uses to gather, organize, share and analyze its knowledge in a way that's easily accessible to employees. Continue Reading

By

• Scott Robinson, New Era Technology
• Sarah Amsler, Senior Managing Editor

5 benefits of enterprise search

With a proper enterprise search strategy in place, organizations can improve their employees' efficiency and ensure customers have positive experiences. Continue Reading

By

• Jordan Jones

Recognising APAC’s trailblazers in digital transformation

DBS Bank and NUS were among the top industry innovators that were lauded for various transformational initiatives at the Computer Weekly Innovation Awards APAC 2024 Continue Reading

By

• Aaron Tan, TechTarget

Traditional CMS vs. headless CMS: What's the difference?

Traditional CMSes let users design websites, yet they lack the flexibility of headless systems. Differences between these tools include purpose, architecture and ease of use. Continue Reading

By

• Tim Murphy

Quickwit claims big advantage in log file search and index

When the logs are the data: Startup Quickwit claims late entrant advantage in log file search and index with bigger datasets and better analytics on reduced infrastructure Continue Reading

By

• Antony Adshead, Storage Editor

AI tapped for citizen outreach as India goes to the polls

Political parties in this year’s high-stakes elections are leveraging AI for the first time, but measures to curtail misuse must continue to evolve with the rapid developments of the technology Continue Reading

By

• Kavitha Srinivasa

What is a SharePoint document conversation?

SharePoint's document conversation features have evolved from in-document chats to Viva Engage posts. Learn what a document conversation is and how it can engage employees. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions
• Scott Robinson, New Era Technology

A local government GDS might work - but only on top of standard technology

The old debate about an equivalent of the Government Digital Service for local authorities has swung round again - but it will only ever work if it's founded on common standards and technologies Continue Reading

By

• Mark Thompson, Exeter Business School and DIGITLab

Indian large language models gain momentum

Indian LLMs trained on Indic languages are now being used by businesses and governments to better serve the needs of a diverse multilingual country Continue Reading

By

• Pratima Harigunani

6 challenges of omnichannel marketing

When marketers use omnichannel strategies to engage customers across touchpoints, they often face challenges with personalization, campaign tracking and brand consistency. Continue Reading

By

• Tim Murphy

Deep fake AI services on Telegram pose risk for elections

Deep fake services advertised on Telegram and other platforms pose a risk to upcoming elections in Europe, Asia and the US Continue Reading

By

• Bill Goodwin, Computer Weekly

Creative workers say livelihoods threatened by generative AI

Computer Weekly speaks with various creative workers about the impact generative artificial intelligence systems are having on their work and livelihoods Continue Reading

By

• Adele Zeynep Walton

Questions raised over NHS deletion of thousands of emails during whistleblower tribunal

NHS doctor Chris Day has won the right to challenge a tribunal ruling that found no procedural unfairness when an NHS trust deleted thousands of emails. The case that raises wider questions about the use of electronic evidence Continue Reading

By

• Tommy Greene

web content management system (WCMS)

A web content management system (WCMS) is a type of content management system (CMS) that provides an organization with a way to manage digital information on a website through creating and maintaining content without prior knowledge of web programming or markup languages. Continue Reading

By

• Scott Robinson, New Era Technology
• Demetra Edwards, TechTarget
• Karolina Kiwak

Generative AI's effect on content management systems

Generative AI's ability to create content can enhance workflow automation within a CMS. Yet, organizations must implement guardrails to ensure data privacy and content quality. Continue Reading

By

• Robert Peledie, 365Knowledge Ltd.

Executive interview: David Wong, Thomson Reuters

We speak to the chief product officer of Thomson Reuters about working with artificial intelligence and embedding Microsoft Copilot for Word Continue Reading

By

• Cliff Saran, Managing Editor

Microsoft president commits to Azure open platform for AI

Brad Smith sets out Microsoft’s ambitions to make Azure the best platform to host foundational AI models, and train and run AI applications Continue Reading

By

• Cliff Saran, Managing Editor

Sea-Lion explained: Southeast Asia’s first large language model

The Sea-Lion large language model was built to cater to the language and cultural diversity of Southeast Asia, which is currently underserved by existing models that mostly originate from the West Continue Reading

By

• Aaron Tan, TechTarget

7 benefits of Microsoft SharePoint

SharePoint offers a central repository where users can store and collaborate on business content. The tool's benefits include improved efficiency, scalability and compliance. Continue Reading

By

• Tim Murphy

What developers need to know about LLMs in the enterprise

We look at the main areas enterprise developers need to consider when building, testing and deploying enterprise applications powered by large language models Continue Reading

By

• Cliff Saran, Managing Editor
• Adrian Bridgwater

GenAI tools ‘could not exist’ if firms are made to pay copyright

AI firm Anthropic hits out at copyright lawsuit filed by music publishers, claiming the content ingested into its models falls under ‘fair use’ and that any licensing regime would be too complex and costly Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

white hat link building

White hat link building is a search engine optimization (SEO) technique for increasing the number of high-quality backlinks to a webpage. Continue Reading

By

• Robert Sheldon

Expert guide to e-discovery

An expert guide to why your organisation needs an electronic discovery policy and how to go about creating one Continue Reading

By

• Martin Nikel, Thomas Murray

How legal disclosure failures disrupted the Post Office Horizon inquiry

From overly narrow search terms, overzealous deduplication of documents and failed email migrations, poor management of legal discovery has delayed justice for postmasters in the Horizon inquiry   Continue Reading

By

• Martin Nikel, Thomas Murray

SharePoint administrator

A SharePoint administrator is the person who oversees an organization's installation and operation of the Microsoft SharePoint collaboration and content management platform. Continue Reading

By

• Rahul Awati

UK government seeks public views on impacts of AI-generated porn

The government’s Pornography Review will look in part at the use of AI throughout the industry to generate sexually explicit content without people’s consent Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Richer customer experiences at your service

The arrival of contact centre technologies and services into the world of unified communications and collaboration has seen core features expanded to make customer experiences richer and more profitable Continue Reading

By

• Joe O’Halloran, Computer Weekly

Data: the golden thread of military defence

Information has been the lifeblood of warfare for centuries and modern data strategies are no different. From frontline fighters to logistics, manufacturing, R&D, and recruitment, data is crucial Continue Reading

By

• Stephen Pritchard

The top 4 content management trends in 2024

Content management trends like generative AI, compliance, workflow automation and cloud deployment can help organizations automate processes and support remote work. Continue Reading

By

• Tim Murphy

Top 10 information management stories of 2023

Generative AI was inescapable as the leading theme of the information management stories of 2023 gathered here. But also selected are pieces about data and healthcare, and the inexorable rise of the CDO Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

digitization

Digitization is the process of converting information into a digital format. In this format, information is organized into discrete units of data called bits that can be separately addressed, usually in multiple-bit groups called bytes. Continue Reading

By

• Kinza Yasar, Technical Writer
• Katie Terrell Hanna

PeopleSpot dishes out people-related advice

The PeopleSpot app provides resources to help workers deal with people-related challenges and enables organisations to surface HR issues through its analytics capabilities Continue Reading

By

• Stephen Withers

Why IT governance is a coding issue

Two new pieces of research point to benefits of policy as code Continue Reading

By

• Cliff Saran, Managing Editor

lead generation

Lead generation involves identifying and attracting potential customers, then nurturing and, ultimately, converting them into paying customers. Continue Reading

By

• Griffin LaFleur, Swing Education

How APAC organisations are tapping generative AI

Organisations in the region are deploying and experimenting with generative AI in healthcare, citizen services and other use cases amid cost-related concerns and other challenges Continue Reading

By

• Aaron Tan, TechTarget

UK emphasises EU split by kicking digital trade scheme into long grass

Former Gaia-X CEO talks exclusively to Computer Weekly about UK inertia on cross-border data tech Continue Reading

By

• Mark Ballard

Who owns AI-generated content?

Ownership of AI-generated content currently lacks clear, regulatory guidelines. With deepfakes and voice cloning on the rise, businesses must learn how to handle this content. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

How Liverpool FC is tapping cloud and data analytics

Liverpool Football Club is leveraging data analytics and cloud technology to improve fan engagement and enable its media production team to work more efficiently Continue Reading

By

• Aaron Tan, TechTarget

How DocuSign is extending its capabilities beyond e-signatures

DocuSign is harnessing large language models to help individuals make sense of agreements and employing AI-based biometrics to verify the identity of signers, as part of its broader efforts to expand its capabilities beyond electronic signatures Continue Reading

By

• Aaron Tan, TechTarget

Podcast: ‘Data first’ a key principle of digital transformation

Chris Gorton of Syniti says organisations should put data first during digital transformation projects, and that means getting data quality, access rights and governance right Continue Reading

By

• Antony Adshead, Storage Editor

CIO interview: Cynthia Stoddard, Adobe

Adobe's IT chief is looking to build on its cloud migration with widespread adoption of AI, machine learning and robotic process automation – as well as low-code/no-code software development tools Continue Reading

By

• Mark Samuels

GPT-3

GPT-3, or the third-generation Generative Pre-trained Transformer, is a neural network machine learning model trained using internet data to generate any type of text. Continue Reading

By

• Ben Lutkevich, Site Editor
• Ronald Schmelzer, Cognilytica

What does a knowledge champion do?

Knowledge champions use communication and leadership skills to encourage their department or group members to adopt knowledge management best practices. Continue Reading

By

• Tim Murphy

Large language models harnessed for education

Large language models are being used to teach, support and assess students, enhancing education rather than impairing it Continue Reading

By

• SA Mathieson

Risks of opening up AI

Meta has annouced that its Llama 2 large language model will be freely available under a community licence with certain restrictions Continue Reading

By

• Cliff Saran, Managing Editor

How to accomplish a SharePoint-Teams integration

Depending on the complexity of a business's SharePoint sites, a Teams integration can benefit organizations by being cost-effective and simplifying user access. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions
• Jonathan Bordoli

customer journey map

A customer journey map is a visual representation of the stages a customer goes through when interacting with a company. Continue Reading

By

• Kinza Yasar, Technical Writer
• Erica Mixon
• Lauren Horwitz, Cisco

Online Safety Bill screening measures amount to ‘prior restraint’

The Open Rights Group is calling on Parliament to reform the Online Safety Bill, on the basis that its content-screening measures would amount to “prior restraint” on freedom of expression Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

taxonomy

Taxonomy is the science of classification according to a predetermined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis or information retrieval. Continue Reading

By

• Rahul Awati