Content management

CIO interview: Cynthia Stoddard, Adobe

Adobe's IT chief is looking to build on its cloud migration with widespread adoption of AI, machine learning and robotic process automation – as well as low-code/no-code software development tools Continue Reading

What does a knowledge champion do?

Knowledge champions use communication and leadership skills to encourage their department or group members to adopt knowledge management best practices. Continue Reading

Large language models harnessed for education

Large language models are being used to teach, support and assess students, enhancing education rather than impairing it Continue Reading

Risks of opening up AI

Meta has annouced that its Llama 2 large language model will be freely available under a community licence with certain restrictions Continue Reading

How to accomplish a SharePoint-Teams integration

Depending on the complexity of a business's SharePoint sites, a Teams integration can benefit organizations by being cost-effective and simplifying user access. Continue Reading

Online Safety Bill screening measures amount to ‘prior restraint’

The Open Rights Group is calling on Parliament to reform the Online Safety Bill, on the basis that its content-screening measures would amount to “prior restraint” on freedom of expression Continue Reading

How Fastly thinks differently about CDNs and the edge

Fastly is counting on its developer chops and different approaches towards security and other areas to compete with its rivals Continue Reading

Medical regulator drops probe into NHS whistleblower Peter Duffy amid dispute over email evidence

The General Medical Council has dropped an investigation into an NHS whistleblower who exposed widespread clinical harm at Morecambe Bay Trust amid questions over disputed email evidence Continue Reading

Gartner: Exploring the short- and mid-term implications of ChatGPT

ChatGPT and competitors such as Google’s Bard mark a significant shift in the market for data and analytics Continue Reading

IT Priorities 2023: Business automation intensifies as data governance returns

Business automation and a renewed focus on data governance to get more value from data have attracted more interest for UK enterprise software investment, says the TechTarget IT Priorities 2023 survey Continue Reading

Employee perception may be key to success of UAE’s big data initiative

Study shows the impact employee perception can have on big data projects in the United Arab Emirates Continue Reading

Top 8 digital asset management platforms to consider in 2023

DAM platforms help marketers manage digital assets for customer-facing channels like websites and social media pages. Top DAM products include Acquia DAM, Bynder and Canto. Continue Reading

MAM vs. DAM: What's the difference?

Digital asset management is the reigning champion of managing digital and multimedia assets. Now, media asset management offers the same, with more support for larger files. Continue Reading

Belgian experts take on data challenges

Having been involved in storage and data management for more than two decades, Belgian experts are positioned to help tackle the challenges brought on by a growing volume of unstructured data Continue Reading

Top 8 knowledge base products in 2023

A knowledge base can help organizations increase brand loyalty and customer satisfaction. Top knowledge base products include Heroic KB, ProProfs and ServiceNow. Continue Reading

Is TikTok really a security threat to your business?

In this week’s Computer Weekly, with the UK government becoming the latest administration to ban TikTok, we ask whether the controversial social media app is really a security threat to enterprises. Technology guru Bruce Schneier tells us about the need to take back control of AI and the personal data it relies on. And we look at how firms are trying – and failing – to make AI work for online content moderation. Read the issue now. Continue Reading

How large language models address enterprise IT

It’s being pitched as Microsoft versus Google, but the large language models from these two giants are likely to revolutionise IT usability Continue Reading

Why version control is necessary in digital asset management

Creative teams often use different versions of their digital assets across marketing channels. Learn how version control in DAM systems helps teams track these versions. Continue Reading

UK government to create code of practice for generative AI firms

The code will look to strike a balance between copyright holders and generative AI firms so that both parties can benefit from the use of copyrighted material in training data Continue Reading

Microsoft trials ChatGPT to boost enterprise productivity

The Office Suite, Outlook, Teams and Power tools are about to get an AI boost thanks to Microsoft 365 Copilot Continue Reading

Digital dedication – the transformation of Guinness World Records

In this week’s Computer Weekly, we find out about the digital transformation at Guinness World Records – dedication, that’s what you need. We examine the new space race – to launch low-orbit, low-cost communications satellites. And we look at the role of technology in sustainability strategies. Read the issue now. Continue Reading

Learn the basics of digital asset management

DAM systems offer a central repository for rich media assets and enhance collaboration within marketing teams. However, users may struggle with metadata and business processes. Continue Reading

UK finance firms short of data skills

Financial services companies in the UK lack the data skills they will need to succeed in an increasingly digital world Continue Reading

CW APAC: Expert advice on data analytics

Organisations are constantly searching for the most fruitful ways to process their data. In this handbook, focused on data analytics in the Asia-Pacific region, Computer Weekly looks at how to marry the art and science of analytics, environmental considerations, the risks of sovereign data strategies and what one telco has done to address scalability challenges. Continue Reading

The one problem with AI content moderation? It doesn’t work

The use of artificial intelligence for content moderation is likely to become more pronounced with the passage of the Online Safety Bill, but practitioners and experts question the efficacy of this approach Continue Reading

What are the key issues in knowledge management?

Knowledge management systems help employees find important information. However, implementation can pose challenges with user adoption and content maintenance. Continue Reading

What are the types of knowledge management systems?

In order to understand the different types of knowledge management systems, organizations should know about the different types of knowledge and the history of this market. Continue Reading

Top 10 PIM software products in 2023

PIM systems can come as standalone products, but many fit within larger digital experience platforms. Top PIM products include Acquia PIM, Precisely EnterWorks and Sales Layer. Continue Reading

Top 10 information management stories of 2022

Data for good is a theme of the information management stories of 2022 selected here. From tracking space junk, through medical kits for Ukraine, to professionalising data science to benefit society Continue Reading

The importance of improving data quality at source

Data replication crises have struck government and scientific data quality efforts. A lack of scrutiny over data being used at source has led to oversights from national statistics to financial auditing Continue Reading

The top 4 content management trends in 2023

Content management trends -- AI, cloud deployment, knowledge management and data privacy -- can help organizations automate workflows and enable remote work strategies. Continue Reading

Data leaders bewail employee data illiteracy

Report from data consultancy Carruthers and Jackson finds a significant majority of data function leaders consider their organisations’ employees lack adequate data literacy Continue Reading

3 benefits of product information management systems

PIM systems help retailers manage product information across channels. Key PIM system benefits include improved employee experience and reduced data entry errors. Continue Reading

7 best practices for knowledge management strategies

Organizations can't roll out a knowledge management strategy in one day. Yet, with these best practices, those businesses can create and maintain successful knowledge strategies. Continue Reading

How to choose the right PIM system for your business

PIM systems ensure sales channels display accurate product information. To find the right system, e-commerce leaders must first identify business goals and required features. Continue Reading

PIM vs. DAM: What's the difference?

PIM and DAM systems help retailers manage information, but they focus on different information types. PIM systems aggregate product details, whereas DAM systems store multimedia. Continue Reading

How to stop data retention from killing the planet

In this week’s Computer Weekly, there’s a hidden environmental cost to the vast volumes of data being generated – we examine what can be done to address it. We talk to the CISO of consumer reviews site Trustpilot, about building trust in IT security. And we look at what IT leaders can do if they inherit a toxic team environment. Read the issue now. Continue Reading

Protecting children as they spend years in virtual worlds

To protect children online, we must now focus on pre-emptive and robust regulation around immersive technologies Continue Reading

Indefinite storage: What it is and why you might need it

Indefinite storage addresses the issue that archived data may need to be kept well beyond the lifespan of the technology it was written for Continue Reading

What are the top benefits of knowledge management?

A proper knowledge management strategy can help organizations boost document security, increase employee efficiency and decrease frustration in searches for digital assets. Continue Reading

NHS trust that deleted up to 90,000 emails cleared of deliberately concealing evidence

A tribunal found in a high-profile case brought by whistleblower Chris Day that an NHS trust had not deliberately concealed evidence when a director deleted up to 90,000 emails before he was due to testify Continue Reading

Justice transparency: A Computer Weekly Downtime Upload podcast

We speak to The National Archives about how it is using semantic data to make court and tribunal judgments searchable Continue Reading

The rise and risks of sovereign data strategies

Data and analytics leaders need to understand what is happening now to mitigate risk and exploit data-driven opportunities Continue Reading

Digital Transformation Week Amsterdam: The growing divide between the haves and have-nots

The most successful companies carefully manage how data is taken in and processed – and they use tools to ensure they squeeze the most they can out of every bit of information Continue Reading

Improving finance and accounting software with AI

Artificial intelligence algorithms and datasets have potential value across many areas in finance and accounting, but usage isn’t yet widespread Continue Reading

How does e-commerce search work?

Effective e-commerce search relies on detailed product descriptions and metadata. Also, features like autofill and search filters can help organizations offer accurate results. Continue Reading

Proposals for scanning encrypted messages should be cut from Online Safety Bill, say researchers

Automatic scanning of messaging services for illegal content could lead to one billion false alarms each day in Europe Continue Reading

How to design a data architecture for business success

To gain business value from data, enterprises need to get their data architecture right – and the right business leadership and culture is critical to that Continue Reading

CIO interview: James Fleming, Francis Crick Institute

Francis Crick Institute CIO discusses how Europe’s largest biomedical research institute has co-developed a framework for data sharing Continue Reading

Interview: Rachel Hilliam, chair, Alliance for Data Science Professionals

Rachel Hilliam talks about the origins, mission and future plans for the Alliance for Data Science Professionals Continue Reading

6 product information management best practices

PIM systems maintain accurate product data across channels. For a successful implementation, business leaders should identify their needs and compare software products. Continue Reading

How can analytics improve content management?

Customer data and behavior analytics from tools like Google Analytics can give content managers insight into the kind of content site visitors want. Continue Reading

Unstructured vs semi-structured data: Order from chaos

We look at alternatives to relational databases that have emerged to help bring some structure to unstructured data and gain valuable insight by making it semi-structured Continue Reading

Quiz: Test your knowledge of digital asset management

DAM systems help marketing teams manage the multimedia content they work with every day. With this quiz, test your knowledge of digital asset management. Continue Reading

Growing importance of the data strategist in South Holland

Much has been written about the work of data scientists, but the lesser-known role of data strategist is just as essential – as is being demonstrated in the Netherlands Continue Reading

Challenges of integrating e-commerce and content management

E-commerce and CMS systems have different purposes, so integration can bring challenges. Organizations must plan for implementation and bridge sales and marketing activities. Continue Reading

ODI: Smart data promise could founder against paywalls

The Open Data Institute’s Mahlet Zimeta examines the government’s smart data plan, which could boost competition and empower the public, but needs to be set up to allow rapid creation of new markets without barriers Continue Reading

CTO interview: Steve Otto, CTO, The R&A

The Open Championship was fully back in 2022 after Covid, and back at golf’s spiritual home of St Andrews – and it was an opportunity for the club’s CTO to reflect on where technology will take the sport next Continue Reading

Crown Commercial Service opens door to Salesforce

The Crown Commercial Service has agreed a Memorandum of Understanding with Salesforce to facilitate public sector access to the supplier’s products and services, including Tableau, Slack and Mulesoft Continue Reading

Eurotunnel’s digital journey for the realities of post-Covid travel

In this week’s Computer Weekly, the travel industry was devastated by the pandemic, but we find out how Eurotunnel is turning to digital to better engage customers in the post-Covid world. We examine the impact of the economic slowdown on the tech giants. And we explain all you need to know about data gravity. Read the issue now. Continue Reading

Bayern Munich sides with Adobe to enhance global fan experience

Bayern Munich is using Adobe’s Experience Cloud and allied software to better connect with its fans in Germany and worldwide Continue Reading

GCHQ experts back scanning of encrypted phone messages to fight child abuse

Ian Levy, technical director of the NCSC, and Crispin Robinson, technical director of GCHQ, back client-side scanning software on mobile phones to detect child abuse Continue Reading

Employee experience joins CX for total enterprise view

Total experience is emerging to join up employee and customer experience for organisations intent on being holistic and progressive Continue Reading

NHS trust ‘deliberately’ deleted up to 90,000 emails before tribunal hearing

A high-profile case brought by NHS whistleblower Chris Day raises questions about the adequacy of information governance practices in NHS hospital trusts Continue Reading

ICO calls for review into government use of private email and WhatsApp messages

Information Commissioner’s Office reprimands Department of Health and Social Care after ministers and officials conducted government business on their own email accounts and messaging apps Continue Reading

First cohort of data science professionals certified by AfDSP

The Alliance for Data Science Professionals has certified its first cohort, with the imprimatur of the UK’s national statistician, Ian Diamond Continue Reading

Manchester United signs DXC for digital transformation

Football club is working with IT services firm DXC to support its digital transformation on multiple fronts Continue Reading

Netherlands’ AMdEX seeks to democratise the internet

Last year, five Dutch organisations launched an initiative to set up the Amsterdam Data Exchange to simplify data sharing and help democratise the internet Continue Reading

Composability set to be next big thing for digital experience platforms

Digital experience platforms are the latest word in increasing customer loyalty by engaging across all channels. Gaining real-time views of customers while managing data compliantly is critical Continue Reading

African health charity integrates digital tools with Cognizant

IT services supplier is working with African health charity to integrate digital tools through a five-month project Continue Reading

Executive interview: Chris Conradi, chief digital officer, FSN Capital

Chris Conradi is taking his learnings at Google into the private equity industry at Norway’s FSN Capital Continue Reading

Data leaders need to overcome their fears and unlock their creativity

Author and data management consultant Caroline Carruthers argues that data leaders need to tap into their creativity to make their analytical work pay off Continue Reading

Move with the times – in defence of WhatsApp in government

Former minister and current member of the House of Lords argues that the UK government needs to move with the times and embrace new communications tools such as WhatsApp Continue Reading

Harnessing the promise of data from space services for a better Earth

Mark Chang, an aerospace, defence and security expert at PA Consulting, looks at the actions that organisations need to take to harness the potential of space services data Continue Reading

Set innovation free and make great ideas a reality

In this week’s Computer Weekly, we look at Gartner’s call to innovate – and innovation across retail, the circular economy and the automotive sector. We talk to Verastar’s CTO about customer engagement in its small business services. And we examine how poor data quality is frustrating corporate desires to be data driven. Read the issue now. Continue Reading

Are electronic signatures legally binding?

In 2020, remote work fast-tracked many digital initiatives, including electronically signing legal documents. But e-signatures' legal background goes beyond the pandemic. Continue Reading

Compare SharePoint 2019 vs. SharePoint Online

SharePoint 2019 and SharePoint Online have different customization capabilities, payment models and more. Organizations must consider these distinctions before selecting one. Continue Reading

ODI data literacy report laments technical skills inflation in government data strategy

An Open Data Institute report on data literacy and UK government data strategy sees a lack of clarity in definition, fragmentation of responsibility, and a disconnect between government and citizens Continue Reading

Disney combines digital, data and creativity to win advertising opportunities

In this week’s Computer Weekly, we talk to the executive vice-president for client and brand solutions at Disney Advertising Sales about how it is using data to subserve story-telling excellence. We delve into how rising energy costs negatively impacted the UK arm of Sungard Availability Services. And we look at the role of infrastructure as code in edge datacentres. Read the issue now. Continue Reading

How data sharing and collaboration can solve great challenges

Daniel Hirst and Arjan Dhaliwal from Ordnance Survey argue for the value of data sharing, collaboration and data skills enhancement to address social, ecological economic problems Continue Reading

Why is document version control important?

Although best practices have changed, many organizations lack a suitable versioning strategy. Proper document version control can improve collaboration and fact-checking. Continue Reading

Chinese state media use Facebook to push pro-Russia disinformation on Ukraine war

Facebook owner Meta accused of failing to follow its own policies by not disclosing how Chinese state media were targeting Facebook users with ‘propaganda’ ads about the conflict in Ukraine Continue Reading

Competition watchdog contacts Barclays and Lloyds banks over API failures

Barclays and Lloyds banks have failed to meet some of the open banking rules, says competition watchdog Continue Reading

University of Amsterdam teams up with MIT to use analytics for a better world

Dutch and US universities join forces with tech company to help non-government organisations and the United Nations to harness data analytics to achieve sustainable development goals Continue Reading

Paid-for advertising still not covered in Online Safety Bill

Consumer group Which? calls again for government to include measures against scam paid-for advertising in the Online Safety Bill Continue Reading

Why culture is critical for data integration

For data integration to succeed, the business needs to foster a culture of data sharing and collaboration Continue Reading

On a mission to track space junk

In this week’s Computer Weekly, we talk to the space experts tracking orbital debris using graph database technology. We meet the startups taking very different approaches in trying to develop commercial quantum computers. And we ask why it’s so difficult to build a data science team and how to overcome the challenges. Read the issue now. Continue Reading

How to choose an enterprise video content management system

With more video content than ever, many organizations have adopted video content management systems. This comparison chart highlights five different vendors and what they offer. Continue Reading

‘Russian-backed’ hackers defaced Ukrainian websites as cover for dangerous malware attack

Kiev claims that a hacking group in Belarus – a close ally of Russia – was responsible for hacking Ukrainian government websites amid threats of military action Continue Reading

ICO investigates police use of app to covertly record calls from mobile phones

Surrey and Sussex police forces call in regulators after 1,000 police officers downloaded an app to covertly record phone calls on police-issued mobile phones Continue Reading

How far has Saudi Arabia come with open data?

While clearly on the right path, Saudi Arabia still has a lot to do before it reaps the full benefits of open data Continue Reading

The role of artificial intelligence in the future of content

AI will play a key role in the future of content, as it can simplify tasks, create new business apps and improve file storage. But these changes won't happen overnight. Continue Reading

Finnish government launches digital economy transformation projects

The Finnish government launches two transformation projects as part of the country’s mission to pioneer a digital economy Continue Reading

Tips and tools for remote content collaboration, deployment

Organizations need remote content collaboration to ensure sensitive files and documents are secure, easily shareable among users and accessible as employees work remotely. Continue Reading

The rules for a safer internet

In this week’s Computer Weekly, as the government publishes the Online Safety Bill, we look at what the laws mean for internet services. A ransomware victim shares the insider story of the trauma of losing their corporate IT systems. And we ask, what happens when quantum computers get too powerful to verify their output? Read the issue now. Continue Reading

7 steps for ECM migration

Organizations must know when to migrate ECM systems for up-to-date content storage and security. These steps reveal what companies must know and do for successful migrations. Continue Reading

Pandora Papers: How journalists mined terabytes of offshore data to expose the world’s elites

Six hundred journalists spent over a year mining 2.94 terabytes of data that revealed offshore companies and the politicians, world leaders and celebrities who secretly owned them Continue Reading

Harness data to make better business conversations

Productive business conversations require a data culture underpinned by data literacy and balanced by humanistic values Continue Reading

Societe Generale accelerates data and artificial intelligence strategy

French investment banking giant increases its focus on data and artificial intelligence as digital transformation matures Continue Reading

Government bodies refuse FOI requests on basis of misleading database search times, says academic

The Information Commissioner’s Office tells tribunal it would need to bring in external experts to search data using an Excel spreadsheet Continue Reading