Content management

Information overload needs more than AI — think collaboration and automation tech

This is a guest blogpost by John Bates, chief executive officer, the SER Group. In it he talks about why artificial intelligence is not the whole answer to handling vast swathes of corporate ... Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

UK’s error-prone eVisa system is ‘anxiety-inducing’

People experiencing technical errors with the Home Office’s electronic visa system explain the psychological toll of not being able to reliably prove their immigration status in the face of a hostile and unresponsive bureaucracy Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Who owns AI-generated content?

AI-generated content has been put on the legal chopping block. However, different interpretations of copyright laws can blur the lines of ownership. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

Infosecurity 2025: SMEs feel on their own in the face of cyber attacks

Project findings to be presented at Infosecurity Europe 2025 highlight vulnerability of SMEs to cyber attack Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

How to choose the best Markdown editor: A 9-tool comparison

A dedicated authoring tool helps writers take full advantage of Markdown. Find one that supports your development projects, documentation tasks or even daily writing objectives. Continue Reading

By

• Damon Garn, Cogspinner Coaction

ANZ firms spending more on data management

Nearly nine in 10 organisations in Australia and New Zealand increased their overall spend on data management last year to cope with higher data volumes and growing use of artificial intelligence, study finds Continue Reading

By

• Stephen Withers

Headless CMS vs. decoupled CMS: What's the difference?

Both headless and decoupled CMSes support omnichannel publishing. Yet, headless systems have no native front end, whereas decoupled CMSes have an optional one. Continue Reading

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• Tim Murphy, Site editor

Capital One pushes out data tokenisation

Organisations using the Databricks and Snowflake platforms will be able to use Capital One’s Databolt tool to secure their data Continue Reading

By

• Cliff Saran, Managing Editor

How to write a winning RFP response

Sales teams face constant pressure to write winning RFP responses. Best practices, such as personalizing responses, can help them stand out from competitors. Continue Reading

By

• Robert Peledie, 365Knowledge Ltd.

How GenAI-driven knowledge management can enhance customer experience

Generative AI’s use for knowledge management (KM) is growing in customer experience programmes, suggesting a new vocation for KM. We find out how Continue Reading

By

• Madeline Bennett, Mowser Media

What is Google Drive?

Google Drive is a cloud-based storage service that allows users to store and share files online. Continue Reading

By

• Katie Terrell Hanna
• Erica Mixon
• Ivy Wigmore

ServiceNow K25: McDermott vaunts agentic AI platform as revolutionary

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for its Now platform and targeted CRM as prime field for growth Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

Why is document version control important?

Although best practices have changed, many organizations lack a suitable versioning strategy. Proper document version control can improve collaboration and fact-checking. Continue Reading

By

• Laurence Hart, CGI Federal
• Geoffrey Bock, Bock & Company

How AI can attack corporate decision-making

As AI gets embedded in corporate systems, experts warn of emerging security risks caused by influencing retrieval augmentation systems Continue Reading

By

• Cliff Saran, Managing Editor

How can analytics improve content management?

Customer data and behavior analytics tools can give content managers insight into the kind of content site visitors want. Continue Reading

By

• Jordan Jones
• Scott Robinson, New Era Technology

Top 10 document management software in 2025

Many organizations require document management software that can automate workflows, support remote access and maintain compliance. Top systems include Box and SharePoint Online. Continue Reading

By

• Christine Campbell, The Alpha Content Company

9 document management best practices

Organizations can follow document management best practices, such as defining goals and implementing access control, to organize and secure their content. Continue Reading

By

• Jordan Jones

8 examples of document version control

Document version control can help organizations improve their content management strategies if they choose the right approach, like labeling copies and purging old drafts. Continue Reading

By

• Laurence Hart, CGI Federal
• Christine Campbell, The Alpha Content Company

What is intelligent document processing (IDP)?

Intelligent document processing (IDP) is a type of workflow automation technology designed to automate the process of extracting data from physical papers and image-based documents. Continue Reading

By

• Alexander S. Gillis, Technical Writer and Editor

Does your organisation need an AI librarian?

An AI librarian ensures data accuracy and integrity, bridging the gap between powerful AI tools and reliable, human-validated knowledge Continue Reading

By

• Dougal Martin

Cinema is given a new lease of life by Danes and data

Those who think that cinema is dying out are failing to see the full picture and move with the times, according to Danish entertainment company Nordisk Film Continue Reading

By

• Matthew Staff

Online Safety Act measures come into effect

Regulator Ofcom is now able to take enforcement action against platforms under the Online Safety Act if they fail to proactively safeguard against content such as terrorist or child sexual abuse material Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

What is taxonomy in computing?

Taxonomy is the science of classification according to a predetermined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis or information retrieval. Continue Reading

By

• Paul Kirvan
• Rahul Awati

What is a web development framework (WDF)?

A web development framework is a set of resources and tools for software developers to build and manage web applications, web services and websites, as well as to develop application programming interfaces (APIs). Continue Reading

By

• Paul Kirvan
• Robert Sheldon

7 biggest document management challenges

A document management strategy helps organizations protect and retrieve files. Yet, content managers often struggle with governance and system integration. Continue Reading

By

• Jordan Jones

How to choose the right document management system

With numerous options to peruse, picking the right document management system requires a careful examination of its tools and features. Continue Reading

By

• George Lawton

MPs grill X, TikTok and Meta about online misinformation

Representatives from the social media firms said that while the scale of their platforms makes content moderation difficult, they are effectively dealing with the vast majority of misinformation Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Podcast: How to ensure data quality for AI

We talk to Cody David of Syniti about how to ensure data quality in datasets for AI, why a ‘data-first’ attitude is key, and the quick wins an organisation can gain in data quality Continue Reading

By

• Antony Adshead, Storage Editor

7 advantages of OCR for data entry

OCR tools convert physical documents, like receipts and invoices, to machine-readable text. Advantages of this technology include improved enterprise search and customer service. Continue Reading

By

• Jordan Jones

What is a headless content management system (headless CMS)?

A headless content management system (CMS) is an application in which the content and presentation layers are decoupled, allowing for faster content creation, edits and deployments. Continue Reading

By

• Nick Barney, Technology Writer
• Rahul Awati
• Geoffrey Bock, Bock & Company

European and African tech skills programme could increase economic ties

Africa is a continent on the up, and if Europe wants to form lucrative relationships with its nations, it must have something to trade. IT skills and knowledge exchanges unlock opportunities Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

A path to better data engineering

Data engineering requires expertise in programming and data management, and now IT leaders need to include large language models in their data strategy Continue Reading

By

• Cliff Saran, Managing Editor
• Adrian Bridgwater

7 Drupal security best practices

Drupal offers advanced security features, but admins must know how to implement and configure them. Best practices include using the latest version and backing up sites. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

What is a customer journey map?

A customer journey map is a visual depiction of the stages customers go through when interacting with a company -- from buying products online to accessing customer service on the phone to airing grievances on social media. Continue Reading

By

• Nick Barney, Technology Writer
• Kinza Yasar, Technical Writer
• Erica Mixon

Skills required for data engineering success

We look at what IT leaders can do to help untangle the numerous structured and unstructured data sources that exist in a modern enterprise Continue Reading

By

• Cliff Saran, Managing Editor

Why the UK must lead on data to unlock AI’s full potential

Unless the data silos in government are addressed, the UK risks falling short of the Action Plan’s ambitious goals to lead in AI adoption Continue Reading

By

• Elena Simperl and Neil Majithia

Video marketing SEO: How to rank on search engines

Videos can improve SEO, but only if they add value to the page. Explore five tips, such as optimizing thumbnails, to help marketers create videos that improve search ranking. Continue Reading

By

• Tim Murphy, Site editor

Youth activists protest Meta over mental health impacts

Protest outside Meta’s London offices marks launch of Mad Youth Campaign, an effort by activists to challenge the ways in which corporate power negatively shapes the conditions young people live under Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Can AI identify financially vulnerable people better than humans?

Research from customer experience firm Nice finds that AI can identify financially vulnerable people better than humans and offer more comfortable channels for financial problem solving Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

The top 6 OCR tools

OCR software can automate data entry to save employees' time and improve accuracy. Top tools includes ABBYY FineReader PDF, OpenText Core Capture and Tesseract OCR. Continue Reading

By

• Christine Campbell, The Alpha Content Company

EU law could usher in transformative change to digital ecosystems

The EU’s Digital Fairness Act aims to end exploitative practices online and enhance consumer protection, but civil society groups say it must address the power and information asymmetries between users and tech firms Continue Reading

By

• Adele Zeynep Walton

What is GPT-3? Everything you need to know

GPT-3, or the third-generation Generative Pre-trained Transformer, is a neural network machine learning model trained using internet data to generate any type of text. Continue Reading

By

• Nick Barney, Technology Writer
• Ben Lutkevich, Site Editor
• Ronald Schmelzer, Cognilytica

UK eVisa system problems persist despite repeated warnings

Travellers are already having issues boarding UK-bound flights, while refugees have been left with no way to prove their immigration status in the UK, just two weeks after the Home Office transitioned to electronic visas Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

The pros and cons of Drupal

Drupal is a highly customizable and scalable CMS, which makes it suitable for large organizations. Yet, inexperienced admins often struggle with its steep learning curve. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

Can the UK government achieve its ambition to become an AI powerhouse?

The artificial intelligence opportunities action plan has been largely well received, but there are plenty of questions about how it will be achieved, particularly when it comes to public sector funding. Continue Reading

Get set for interfaces that know what you’re doing before you do

This is a guest blogpost by John Bates, CEO of SER Group, a European-based enterprise content management vendor. User interfaces have come a long way from the days of green screens — but the way we ... Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

Drupal vs. WordPress vs. Joomla: What's the difference?

Drupal supports extensive customization but has a steep learning curve. On the other hand, WordPress and Joomla are more user-friendly but lack flexibility. Continue Reading

By

• Jordan Jones

Can UK government achieve ambition to become AI powerhouse?

The artificial intelligence opportunities action plan has been largely well received, but there are plenty of questions about how it will be achieved Continue Reading

By

• Cliff Saran, Managing Editor

The top 5 content management trends in 2025

AI technology continues to shape the content management market. It underpins top trends in 2025, like generative AI, agentic AI and predictive analytics. Continue Reading

By

• Tim Murphy, Site editor

Ofcom publishes Illegal Harms Codes of Practice

The codes of practice and guidance from Ofcom outline the steps online services providers can take to protect their users from illegal harms Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Power Pages vs. Power Apps: What's the difference?

Power Pages creates custom websites and portals for different audiences and vendors, while Power Apps specializes in in-house app creation to meet an organization's needs. Continue Reading

By

• Zaida Marston

Interview: Dave Moyes, information and digital systems partner, SimpsonHaugh Architects

Architecture relies on creativity, innovation and design – and increasingly, it is data-driven, digital and about to be shaken up by the growth of AI Continue Reading

By

• Mark Samuels

Post Office senior leadership warned of IT project data safeguarding risk

Post Office board members and senior executives have been made aware of the risk to data related to its ill-fated Horizon system replacement project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What is a recommendation engine?

A recommendation engine is a system that gives customers recommendations based on their behavior patterns and similarities to people who might have shared preferences. Continue Reading

By

• Cameron Hashemi-Pour, Former Site Editor
• Nick Barney, Technology Writer

Interview: The importance of building a data foundation

We speak to Terren Peterson, Capital One’s vice-president of engineering, about how data pipelines and platforms are essential for AI success Continue Reading

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• Cliff Saran, Managing Editor

Swedish authorities urged to discontinue AI welfare system

Amnesty International is calling on Sweden’s social insurance agency to immediately discontinue its machine learning-based welfare system, following an investigation by Lighthouse Reports and Svenska Dagbladet that found it to be discriminatory Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Cloud data lakes: Where do they fit and what are their benefits?

We look at cloud data lakes, what they are, where they fit in the data management lifecycle, their benefits and the key providers in the hyperscaler clouds Continue Reading

By

• Stephen Pritchard

ORG urges ICO to revise public sector enforcement approach

The Open Rights Group is urging the Information Commissioner’s Office to revise its light touch approach to public sector data protection issues, arguing that its experimental policy of limiting its enforcement actions to reprimands and notices, rather issuing fines, is allowing bad practices to continue largely unabated Continue Reading

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• Sebastian Klovig Skelton, Data & ethics editor

Government issues strategic priorities for online safety regulator Ofcom

Technology secretary Peter Kyle sets out the government’s strategic priorities for how Ofcom should approach regulating online safety, including embedding safety by design and supporting innovation in technologies to help protect people online Continue Reading

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• Sebastian Klovig Skelton, Data & ethics editor

Post Office project taking control of Horizon data from Fujitsu as part of messy split

The Post Office will no longer rely on Fujitsu for Horizon data past and present once cloud migration project is complete, in a major uncoupling of the 30-year relationship Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Police cloud project raises data protection concerns despite legal reforms

Ongoing data protection issues with the use of hyperscale public cloud infrastructure by UK police could complicate the ambitions of nine forces to move their common records management system into the cloud Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Data classification: What, why and who provides it

You need to know where your data is, what it is, its governance requirements and relationship to the rest of your data. We look at data classification and how AI can help Continue Reading

By

• Stephen Pritchard

How Formula One works with AWS to drive data insights

We speak to Formula One's lead cloud architect, Ryan Kirk, and AWS about a partnership that strives to deliver data for greater fan engagement Continue Reading

By

• Cliff Saran, Managing Editor

Top 5 free and open source ECM software

For small businesses that lack significant budgets, these five free and open source ECM systems can help organize digital content and improve employee productivity. Continue Reading

By

• Christine Campbell, The Alpha Content Company

Dell CTO: Enterprise AI poised to take off in 2025

After a period of experimentation, the building blocks are in place for wider enterprise adoption of AI, says Dell Technologies’ global CTO, John Roese Continue Reading

By

• Aaron Tan, Informa TechTarget

Labour’s 10-year health service plan will open up data sharing

To save the health service, Labour is focusing on bolstering the NHS app and enabling greater sharing of patient records in England Continue Reading

By

• Cliff Saran, Managing Editor

What is information rights management (IRM)?

Information rights management (IRM) is a discipline that involves managing, controlling and securing content from unwanted access. Continue Reading

By

• Paul Kirvan
• Lauren Horwitz, Cisco

What is records management?

Records management is the supervision and administration of digital or paper records, regardless of format. Continue Reading

By

• Paul Kirvan

OCR vs. IDP: What's the difference?

OCR and IDP both extract text from images, but IDP can analyze a text's meaning. Explore the key differences between these related but distinct technologies. Continue Reading

By

• Tim Murphy, Site editor

How to create a knowledge-sharing culture

With more access to knowledge across an organization, employees are more collaborative, more engaged and better performing -- and are eager to share these skills with their peers. Continue Reading

By

• Christine Campbell, The Alpha Content Company

UK and US pledge closer working on children’s online safety

In their first agreement on the subject of children’s online safety, the UK and US governments have said they will create a new working group to boost cooperation Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

6 information governance best practices

An information governance plan ensures that an organization's content lifecycle meets compliance and business needs. Best practices can help organizations craft an effective plan. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

How to make the CMO your best friend

Chief marketing officers are more reliant than ever on their CIO colleagues - but it's a relationship that can, and should, work to their mutual benefit Continue Reading

By

• Robert Grimsey

What is a records retention schedule?

A records retention schedule is a policy that defines how long paper and electronic content must be kept and provides disposal guidelines for how those items should be discarded. Continue Reading

By

• Katie Terrell Hanna
• Paul Kirvan
• Ben Cole, Executive Editor

Are electronic signatures legally binding?

Remote and hybrid work have fast-tracked many digital initiatives, including electronically signing legal documents. But e-signatures' legal background has a long history. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

The top 7 enterprise content management certifications

These enterprise content management certifications can help business and IT professionals advance their careers and get more out of their company's content systems. Continue Reading

By

• Christine Campbell, The Alpha Content Company

NHS partners with libraries to help people access NHS App

The scheme, which will launch in October, will train librarians to support people to download and use the NHS App and NHS.uk Continue Reading

By

• Lis Evenstad

Body of tech entrepreneur Mike Lynch recovered after freak storm

The Autonomy and Darktrace co-founder is among the people who died after his luxury yacht was hit by a waterspout off the coast of Sicily Continue Reading

By

• Cliff Saran, Managing Editor

How JSR is using generative AI to drive insights

JSR Corporation has been using the Cohesity Gaia enterprise search assistant to surface insights from backups of employee mailboxes and OneDrive data Continue Reading

By

• Aaron Tan, Informa TechTarget

Compare SharePoint 2019 vs. SharePoint Online

SharePoint 2019 and SharePoint Online have different customization capabilities, payment models and more. Organizations must consider these distinctions before selecting one. Continue Reading

By

• Laurence Hart, CGI Federal
• Reda Chouffani, Biz Technology Solutions

7 steps to migrate ECM systems to the cloud

Enterprise content management systems can become outdated, prompting a migration to cloud-based options. Follow these seven steps to ensure a smooth migration. Continue Reading

By

• Laurence Hart, CGI Federal

What is a content management system (CMS)?

A content management system (CMS) is a software application that lets users create, edit, collaborate on, publish and store digital content. Continue Reading

By

• Scott Robinson, New Era Technology
• Sarah Amsler, Senior Managing Editor
• Fred Churchville, TechTarget

Compare 10 headless CMS offerings and their key differences

Many vendors offer headless CMS capabilities to help organizations manage omnichannel web content in a central repository. The top vendors include Acquia, Adobe and Contentful. Continue Reading

By

• Geoffrey Bock, Bock & Company
• Christine Campbell, The Alpha Content Company

10 Microsoft SharePoint alternatives to consider

While SharePoint offers many capabilities, an organization may find that a different CMS or collaboration system better suits its needs. Here are some alternatives to consider. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions
• Scott Robinson, New Era Technology

Know when to use a headless CMS and when it's not worth it

Headless CMSes aren't a silver bullet for every circumstance. Evaluate four use cases for a headless CMS and four scenarios when a headless CMS isn't worth the investment. Continue Reading

By

• Geoffrey Bock, Bock & Company

5 SharePoint migration challenges and how to overcome them

A move to SharePoint Online from a legacy system can help organizations modernize their ECM strategies. Yet, customizations and poor planning often hinder implementation. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

Is headless CMS the future of content management?

As headless CMS rises in popularity, IT leaders might wonder if it's a fad or if it will permanently affect the content management industry. Learn more in this expert tip. Continue Reading

By

• Laurence Hart, CGI Federal

Sellafield whistleblower ordered to pay costs after email tampering claims

A former consultant at Sellafield has been ordered to pay costs for having ‘acted unreasonably’ in claiming the nuclear facility tampered with metadata in letters used against her in court Continue Reading

By

• Tommy Greene

An industry-wide agreement is needed to identify AI-generated content

With the UK general election coming on July 4th, there is very real concern that this election and others around the world are being influenced by artificial intelligence-powered (AI) content ... Continue Reading

By

• Cliff Saran, Managing Editor

digital marketing

Digital marketing is the promotion and marketing of goods and services to consumers through digital channels and electronic technologies. Continue Reading

By

• Alexander S. Gillis, Technical Writer and Editor
• Kinza Yasar, Technical Writer

Drilling into data to help the UK’s energy transition

In this week’s Computer Weekly, we find out how data is accelerating the UK’s energy transition to net zero. With Windows 10 support ending next year, we examine the issues around preparing to upgrade to Windows 11. And we explore the key considerations when deploying artificial intelligence infrastructure to harness its full potential. Read the issue now. Continue Reading

What to know about SharePoint 2019's end of life

As SharePoint 2019 approaches its end of life, users can expect reduced support. Migration to newer platforms like SharePoint Online can offer ongoing security and functionality. Continue Reading

By

• Jordan Jones

Knowledge management metrics: How to track KM effectiveness

Measuring knowledge management effectiveness requires quantitative and qualitative data. Metrics like the balanced scorecard method can help organizations improve their strategies. Continue Reading

By

• MIT Press
• Tim Murphy, Site editor

enterprise document management (EDM)

Enterprise document management (EDM) is a strategy for overseeing an organization's paper and electronic documents so they can be easily retrieved in the event of a compliance audit or subpoena. Continue Reading

By

• Scott Robinson, New Era Technology
• Demetra Edwards, TechTarget

WikiLeaks founder Julian Assange granted appeal

Two high court judges granted WikiLeaks founder Julian Assange leave to appeal against extradition to the US after defence lawyers argued that the US had failed to give adequate assurances Continue Reading

By

• Bill Goodwin, Computer Weekly

SharePoint vs. Box: What's the difference?

SharePoint and Box both help users manage and store content. Yet, to choose the right tool, organizations should first consider their integration and security requirements. Continue Reading

By

• Christine Campbell, The Alpha Content Company

Executive interview: Adding common sense to generative AI creativity

We speak to the chief scientist at Neo4j about why graph databases should work alongside large language models to keep them in check Continue Reading

By

• Cliff Saran, Managing Editor

Ofcom publishes draft online child safety rules for tech firms

In the draft codes, Ofcom calls on technology firms to use ‘robust’ age-checking and content moderation systems to keep harmful material away from children online Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

9 SharePoint best practices

The breadth of SharePoint's features can make it a challenging tool to implement and maintain. These best practices can keep content managers on track. Continue Reading

By

• Reda Chouffani, Biz Technology Solutions

Are we ready for the era of the ‘sentient’ document?

This year is set to be the automation of documents since the invention of the printing press. Content control is key Continue Reading

By

• John Bates