Content management

Why AI must move beyond pattern-matching

Artificial intelligence and deep learning have revolutionised applications such as computer vision, but more complex problems require a different approach Continue Reading

NHS collaborates with private health on sharing patient data

Work has begun on establishing a set of data standards to enable private healthcare patients’ data to be shared with the NHS Continue Reading

CIO interview: Mike Young, Centrica

We speak to the CIO whose CEO recently met with the head of Microsoft to talk about strategy Continue Reading

Chief data officers go to summer school

Authors of the “Chief data officer’s playbook”, Caroline Carruthers and Peter Jackson, are running a summer school, supported by data governance software supplier Collibra Continue Reading

Two chiefs, two approaches to digital transformation

While the definition of digital transformation is debatable, IT business leaders agree it's all about the data Continue Reading

London CDO: More groundwork needed to gain trust for data use

London’s chief digital officer, Theo Blackwell, says organisations need to do more groundwork if a smarter city is to be real possibility Continue Reading

GDPR: An overview of the latest data protection legislation

The forthcoming General Data Protection Regulation (GDPR) will have wide-ranging implications for every organisation that processes personal data. This comprehensive overview tells you what you need to know Continue Reading

CenturyLink takes aim at APAC market post-Level 3 merger

The US telecoms giant is expanding its footprint in Asia through its merger with Level 3, and hopes to bring its offerings on par with that of rivals in the region Continue Reading

Blockchain: Paving the way for broad adoption

The foundations have been laid for organisations to begin standardising on the technology, talent and platforms that will drive future blockchain initiatives Continue Reading

Intelligent information management is ready for AI, blockchain

A panel discussion at AIIM 2018 looked at how AI, cloud and blockchain will disrupt the intelligent information management space. Continue Reading

Australian broadcaster live-streamed Winter Olympics with AWS

It would take someone over five million years to watch the amount of video carried across IP networks each month in 2021 – that’s how much video content we’ll be consuming over the next few years. ... Continue Reading

HPE pushes prescriptive AI for industrial applications

Predicting when a machine will fail is one thing, but HPE hopes its artificial intelligence service will help businesses augment their maintenance programmes Continue Reading

Online data can be used to create better housing for all, says Resi’s Depledge

Alex Depledge, CEO of Resi, will speak at Datafest on how online data can open up architecture to more people – but she warns against over-hyping data science Continue Reading

Scrivito unveils serverless CMS product

By building the CMS with ReactJS, Scrivito gained attraction with development community, according to an analyst. Continue Reading

Proof of concept shows blockchain could save lives in pharmaceutical logistics

DHL and Accenture pilot tracks pharmaceutical products from manufacture to prescription, showing potential to clamp down on counterfeit medicines Continue Reading

Why digital customer experience requires business transformation

Research shows that customer experience will boost business, but IT and the people across the organisation need to embrace data analytics Continue Reading

How Auto Trader improved web design to support digital business

Digitisation requires an agile methodology and the ability to enhance products quickly. We look at how Auto Trader optimised traditional web design Continue Reading

Smart speakers: How to give apps a voice

Experts discuss how to go about creating compelling voice-enabled user interfaces for smart speakers Continue Reading

Tech boosts sales at Abu Dhabi’s Healthpoint

United Arab Emirates healthcare provider Healthpoint has increased sales and efficiency through the use of the latest IT systems Continue Reading

Information management is going mainstream – at last!

Some assumptions have been held by IT pros for so long that they have almost become articles of faith. One of these is the idea that content management, particularly for files, semi-structured and ... Continue Reading

In the know: how a digital workspace can drive innovation

In a digital world, engaged employees can support innovation using a new generation of tools that leverage behavioural science and more Continue Reading

University of Northampton launches app-based prospectus

University is using software to create an app-based prospectus and improve internal communications Continue Reading

Top IT priorities for Nordic CIOs in 2018

Nordic CIOs tell Computer Weekly about their intentions for the year ahead Continue Reading

Smart speakers open new windows into customer behaviour for CRM

Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence? Continue Reading

Chief data officer role is key to business success, says Gartner

There’s a new chief in business, set to take on stewardship of the company’s data assets, research shows Continue Reading

Carglass France feels benefit of employee knowledge sharing

Automobile glass repair company Carglass France is using knowledge-sharing technology to distribute expertise among 3,000 employees Continue Reading

How technology is transforming healthcare delivery in Gulf region

IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years Continue Reading

Digitally preserving history

In this week’s Computer Weekly, we find out how cloud technologies are helping Gibraltar to digitally preserve historic documents and safeguard its cultural heritage. We examine progress on the roll-out of the new NHS national network. And our latest buyer’s guide looks at the benefits and challenges of cloud-based ERP software. Read the issue now. Continue Reading

Veritas takes stock of data management play

Software supplier Veritas says it has delivered on its promises but there is still work to do in realising its data management vision Continue Reading

Government wants to remain in EU cyber security club after Brexit

The UK government wants to maintain deep links with the European Union’s cyber security working groups following Britain’s exit from the bloc in 2019 Continue Reading

European Union states question copyright law proposal

European states are questioning legality of a new copyright law proposed by the EU Continue Reading

Content delivery innovation improves user experience for e-tailer

WorldStores Group, the owner of a number of online home and lifestyle retail brands, has transformed its customer experience with enhanced content delivery capabilities from Instart Logic Continue Reading

Box uses Google’s AI to support image recognition in the enterprise

Optical character recognition and automated generation of image metadata is now possible, thanks to Google Cloud AI Continue Reading

Experian admits mobile and online issues after system upgrade

Some customers of credit referencing company are having problems accessing a service they pay for following an IT upgrade and large customer migration to a new system Continue Reading

Second phase of Dubai Health Authority’s electronic records implementation to start in August 2017

Unified electronic medical record (EMR) system to be rolled to more medical facilities across Dubai Continue Reading

Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading

How Game used data to transform store experience and drive personalisation

Group insight director at video games retailer explains how customer interaction data has been used to create a personalised experience in-store Continue Reading

Sweden uses Minecraft for urban planning

Swedish National Land survey has put its maps on Minecraft to promote its work Continue Reading

Only 49% of marketers are pushed to reinvent customer service due to technology

Technology is causing disruption in most markets, but only 49% of marketers believe they are pressured to develop their customer service as a result of disruptive technology Continue Reading

A guide to Alexa smart home integration

We look at how Amazon's voice service, Alexa, can be used to control smart home devices Continue Reading

The United Arab Emirates enterprise IT trends for 2017

The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT Continue Reading

Coca-Cola cloud project bottles rewards for 25,000 staff

Coca-Cola European Partners, which bottles 15 billion litres of soft drinks each year, is working with an HR technology supplier to develop flexible rewards packages for its 25,000 employees Continue Reading

Diageo opts for additional services centre in Bangalore

Drinks maker Diageo is increasing its footprint in India with a new business services centre in the city of Bangalore. Continue Reading

Abu Dhabi Securities Exchange uses blockchain for e-voting

Abu Dhabi Securities Exchange offers controlled access to the AGM information of listed companies through a blockchain-based service Continue Reading

Digital knowledge at the British Library

In this week’s Computer Weekly, we find out about the technology plans at the British Library as it aims to store the UK’s printed and digital history. Graph database technology is being used to help improve food safety throughout the supply chain – we examine how it works. And tech leaders tell us how to architect IT infrastructure for moving to the cloud. Read the issue now. Continue Reading

Royal Shakespeare Company targets more groundlings with Progress

The Royal Shakespeare Company revamps its web site and gets its customer engagement act together with content management and digital marketing tools from Progress Continue Reading

Westpac bank launches Databank data protection service

Australia's Westpac bank is offering organisations that share customer data a service that it says securely locks down personal information Continue Reading

Bangkok Hospital recognised for its use of electronic records

Private hospital in Thailand is recognised for its effective use of IT by a global accreditation body Continue Reading

Nordic CIO interview: Roland Grunéus, Intrum Justitia

Roland Grunéus, the CIO of Swedish-founded Intrum Justitia, reveals the credit management services group’s efforts to make better use of data Continue Reading

Cabinet Office failed to manage risks around migration to shared service centres, says NAO

The government’s delayed programme to migrate back-office functions to two shared service centres is not achieving value for money, lacks an integrated business case and has failed to track additional costs incurred, says the NAO Continue Reading

CW ANZ: May 2016

The Australian payments system is being transformed with mobile banking and programmable tap-to-pay terminals now ubiquitous and a major shake-up of the national payments system underway. It’s clear the country’s biggest banks aren’t afraid of innovation, with investments being made in the financial services digital development trend, known as fintech. But why are Australian banks afraid of Apple Pay, which has been mostly ignored by banks? Continue Reading

British Library's 'digital wallpaper' brings Shakespeare to the smartphone

The British Library is enabling people to download digital facsimiles of first edition Shakespeare plays to their devices using ‘digital wallpaper’ Continue Reading

France takes the lead in the global open data race

The appointment of a chief data officer (CDO) has already seen the nation create five different types of economic and social value Continue Reading

Outsourcer MSXI puts Microsoft cloud in driving seat

Business process outsourcer MSXI has replaced Salesforce with a Microsoft business applications stack to support its car dealership business Continue Reading

Crunch time for Australian CIOs as analytics platforms drive strategy in 2016

CIOs in Australia and elsewhere will be expected to deploy technologies that promise to help them get more from the information they own Continue Reading

CIO interview: Henry Cohen, CIO, Telegraph Media Group

The newspaper publisher is developing an agile mindset in response to the growth of digital over printed publications Continue Reading

National roll-out of Universal Credit digital service to begin in May 2016

The Universal Credit digital service will be rolled out to five job centres a month from May 2016, says the Department for Work and Pensions Continue Reading

Change is in the air as Australia's Royal Flying Doctor Service applies analytics to everything

Australia's Royal Flying Doctor Service unearths additional benefits of data analytics following its decision to use Splunk software to analyse operational logs Continue Reading

Does Cambridge University Hospital’s Epic project indicate NHS lacks capacity?

Cambridge University Hospitals NHS Foundation Trust’s £200m eHospital project was seen as a model of how an NHS trust could revolutionise its IT, autonomously. A tale of over-ambition? Continue Reading

Irish hospital to offer patient access to records by November 2016

Galway Clinic plans a big-bang launch of its Meditech electronic medical record system, which includes a patient portal and mobile app Continue Reading

The problem of smart cities and connectivity in the UK

Only once leaders develop a framework for local economic and societal development can the “smart city” buzz can evolve into “intelligent communities” Continue Reading

Dell and EMC's Big Splash point to hyper-convergence

On the storage side, Dell trailed EMC in the enterprise storage space. How will this affect the newly merged tech giants? Continue Reading

How the Consumer Rights Act will affect the digital industry

Consumer legislation has been updated to take into account the unique nature of digital content – but what does it mean for technology suppliers? Continue Reading

South Manchester NHS signs up to take Allscripts EPR

University Hospital of South Manchester NHS Foundation Trust has become the latest trust in the region to choose an electronic patient record system from Allscripts Continue Reading

Singapore and UK researchers investigate privacy in big data era

Academic organisations in Singapore and the UK collaborate on the privacy questions raised by big data and the cloud Continue Reading

Keeping up with Cassandra, the NoSQL database

What does Call of Duty, the Hive smart thermostats, Social Weather and the William Hill bookie app all have in common? They are all powered by the Apache Cassandra NoSQL database Continue Reading

Legal documents reveal HP's failings over Autonomy

The board of Hewlett-Packard (HP) knew about Autonomy’s failings – yet voted the $11.1bn acquisition through regardless, internal memos have revealed Continue Reading

Wearable technology proves its worth on the front line

In this week's Computer Weekly, we look at business applications for wearable technology. With hands-free police and military pilot projects already under way, wearable technology is set to make its mark in the enterprise in the near future. Read the issue now. Continue Reading

William Hill kicks off football season with blast from the past

A mathematical programming concept that dates back a decade before the world’s first electronic computer is proving itself in the era of web-scale computing Continue Reading

Councils explore options for online mapping tools

Councils are drawing on Ordnance Survey, Google Maps and OpenStreet Map for online mapping. What’s the optimal mix? Continue Reading

Mobile operators must adapt data plans to address video boom

Over 52 million terabytes of data traffic will transit worldwide mobile networks this year alone, up by more than 50% on 2014, according to statistics from Gartner Continue Reading

App development companies fight back against digital piracy

How can digital companies protect their IP against a tidal wave of smartphone boosted piracy? Is digital rights management software effective enough, or is it better to adapt your business model? Continue Reading

Pharmaceutical companies use BPM to cut cost of clinical trial drugs

Pharmaceutical companies have developed an IT system to secure the supply of medicines they need for clinical studies, saving hundreds of thousands on their drugs bill in the process Continue Reading

Digital customer experience: Beyond the website

Organisations are faced with the challenge of delivering their customers with an online experience that goes far beyond just a website Continue Reading

Former nurse’s career blighted after blowing whistle on IT problems

Southwark's continuing care database included names of patients who had been dead for several years, a tribunal is told Continue Reading

Wearable technology to transform laggards in insurance industry

Wearable and other smart technologies set to transform the insurance industry in the next three to five years Continue Reading

Why self-service and automation will power mass adoption of BI

Tibco’s analytics head, Brian Gentile, believes business intelligence needs to adapt for mass-market adoption Continue Reading

HSBC website mistake guides customers to porn

HSBC’s Hong Kong website accidentally featured an out-of-date link that directed people to a porn site Continue Reading

How building information modelling is changing the construction industry

The Cabinet Office says that by 2016, “collaborative 3D building information modelling will be required on all government projects” Continue Reading

The more IT changes, the more technology issues remain the same

In the early 2000s Nigel Beighton was CTO at Lastminute.com. Yet, 15 years on, he says the technology issues he faced then have changed little Continue Reading

Cabinet Office begins procurement for next stage of Gov.uk Verify

The Cabinet Office has submitted a tender notice for a £150m three-year framework for the provision of identity assurance services Continue Reading

CIO interview: Jon Rudoe, digital and technology director, Sainsbury’s

While supermarkets all over the UK are facing challenging times ahead of them, Sainsbury's is taking its technology and innovation into its own hands by developing digital products for its customers. Continue Reading

NHS more trusted with personal data than private sector

Private sector could learn from the NHS when it comes to inspiring trust over personal data, Deloitte survey finds Continue Reading

ITN deploys wireless transmission technology for breaking news

ITN introduces camera-mounted wireless transmission technology from BT to track breaking news stories around London Continue Reading

Southampton university fuels research with IBM Watson analytics

The University of Southampton has begun a far-reaching initiative to redefine the future of research powered by IBM Watson analytics Continue Reading

Government open standards - the curious case of Microsoft and the minister

What role, if any, did science minister David Willetts take in helping Microsoft try to overturn government IT policy? Continue Reading

Airbus interview: research, innovation and the future of aviation

IT plays a substantial role in creating the aircraft of the future, with research and innovation at the core of the Airbus business strategy Continue Reading

Ipswich hospital improves healthcare service with Esri data visualisation

Health pilots location-based technology that delivers data visualisation Continue Reading

Problems surface as first users attempt to use Gov.uk Verify

Problems have surfaced as users try to use Gov.uk Verify to prove their identities Continue Reading

Firms at serious risk of data loss through file sharing, study shows

Businesses are at serious risk of data loss and compliance violations due to risky file-sharing practices, a study has shown Continue Reading

UK lags behind US and Australia in DevOps adoption

The UK is significantly behind other markets in terms of DevOps adoption Continue Reading

How the BBC became digital in three-and-a-half years

The BBC has undergone a digital transformation that started 18 months prior to the London 2012 Olympic Games Continue Reading

Disney spreads the magic through wearable technology

The Walt Disney Company is using wearable technology to improve customer experience and engage with visitors Continue Reading

Comic Relief’s digital challenge: talent, data and the No Make-Up Selfie

Social media campaigns such as the No Make-Up Selfie and the Ice Bucket Challenge threaten charities such as Comic Relief with their digital reach Continue Reading

Oracle Openworld 2014

Every September, San Francisco plays host to Oracle’s user conference, where customers, users and developers descend on the city to learn the latest on the supplier’s products and services. Continue Reading

Q&A: MarkLogic CEO Gary Bloom talks strategy

Gary Bloom, CEO of NoSQL database supplier MarkLogic, talks to Computer Weekly about strategy Continue Reading

Muji takes on cloud platform to increase sales

Retailer Muji is using a cloud-based platform from IT services firm Infosys to help it understand customers and target sales Continue Reading

CIO interview: Stephen Hale, head of digital, Department of Health

“I want to make digital less of a novelty,” says the Department of Health’s head of digital Stephen Hale Continue Reading

Clarks shoes steps into digital

Shoe manufacturer Clarks is replacing its legacy e-commerce sites with a global cloud-based system next month Continue Reading

Boots to roll out real-time stock visibility in coming weeks

Health and beauty retailer, Alliance Boots, is about to roll out real-time stock visibility to its stores and customers using SAP Hana Continue Reading