Content management

Digital customer experience: Beyond the website

Organisations are faced with the challenge of delivering their customers with an online experience that goes far beyond just a website Continue Reading

By

• Rob Bamforth, Timefort

Former nurse’s career blighted after blowing whistle on IT problems

Southwark's continuing care database included names of patients who had been dead for several years, a tribunal is told Continue Reading

By

• Julia Gregory and Bill Goodwin

Wearable technology to transform laggards in insurance industry

Wearable and other smart technologies set to transform the insurance industry in the next three to five years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Why self-service and automation will power mass adoption of BI

Tibco’s analytics head, Brian Gentile, believes business intelligence needs to adapt for mass-market adoption Continue Reading

By

• Cliff Saran, Managing Editor

HSBC website mistake guides customers to porn

HSBC’s Hong Kong website accidentally featured an out-of-date link that directed people to a porn site Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How building information modelling is changing the construction industry

The Cabinet Office says that by 2016, “collaborative 3D building information modelling will be required on all government projects” Continue Reading

By

• Peter Ray Allison

The more IT changes, the more technology issues remain the same

In the early 2000s Nigel Beighton was CTO at Lastminute.com. Yet, 15 years on, he says the technology issues he faced then have changed little Continue Reading

By

• Cliff Saran, Managing Editor

Cabinet Office begins procurement for next stage of Gov.uk Verify

The Cabinet Office has submitted a tender notice for a £150m three-year framework for the provision of identity assurance services Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

CIO interview: Jon Rudoe, digital and technology director, Sainsbury’s

While supermarkets all over the UK are facing challenging times ahead of them, Sainsbury's is taking its technology and innovation into its own hands by developing digital products for its customers. Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

NHS more trusted with personal data than private sector

Private sector could learn from the NHS when it comes to inspiring trust over personal data, Deloitte survey finds Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

ITN deploys wireless transmission technology for breaking news

ITN introduces camera-mounted wireless transmission technology from BT to track breaking news stories around London Continue Reading

By

• Alex Scroxton, Security Editor

Southampton university fuels research with IBM Watson analytics

The University of Southampton has begun a far-reaching initiative to redefine the future of research powered by IBM Watson analytics Continue Reading

By

• Cliff Saran, Managing Editor

Government open standards - the curious case of Microsoft and the minister

What role, if any, did science minister David Willetts take in helping Microsoft try to overturn government IT policy? Continue Reading

By

• Bryan Glick, Editor in chief

Airbus interview: research, innovation and the future of aviation

IT plays a substantial role in creating the aircraft of the future, with research and innovation at the core of the Airbus business strategy Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Ipswich hospital improves healthcare service with Esri data visualisation

Health pilots location-based technology that delivers data visualisation Continue Reading

By

• Archana Venkatraman, Datacentre Editor

Problems surface as first users attempt to use Gov.uk Verify

Problems have surfaced as users try to use Gov.uk Verify to prove their identities Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Firms at serious risk of data loss through file sharing, study shows

Businesses are at serious risk of data loss and compliance violations due to risky file-sharing practices, a study has shown Continue Reading

By

• Warwick Ashford, Senior analyst

UK lags behind US and Australia in DevOps adoption

The UK is significantly behind other markets in terms of DevOps adoption Continue Reading

By

• Archana Venkatraman, Datacentre Editor

How the BBC became digital in three-and-a-half years

The BBC has undergone a digital transformation that started 18 months prior to the London 2012 Olympic Games Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Disney spreads the magic through wearable technology

The Walt Disney Company is using wearable technology to improve customer experience and engage with visitors Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Comic Relief’s digital challenge: talent, data and the No Make-Up Selfie

Social media campaigns such as the No Make-Up Selfie and the Ice Bucket Challenge threaten charities such as Comic Relief with their digital reach Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Oracle Openworld 2014

Every September, San Francisco plays host to Oracle’s user conference, where customers, users and developers descend on the city to learn the latest on the supplier’s products and services. Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Q&A: MarkLogic CEO Gary Bloom talks strategy

Gary Bloom, CEO of NoSQL database supplier MarkLogic, talks to Computer Weekly about strategy Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

Muji takes on cloud platform to increase sales

Retailer Muji is using a cloud-based platform from IT services firm Infosys to help it understand customers and target sales Continue Reading

CIO interview: Stephen Hale, head of digital, Department of Health

“I want to make digital less of a novelty,” says the Department of Health’s head of digital Stephen Hale Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Clarks shoes steps into digital

Shoe manufacturer Clarks is replacing its legacy e-commerce sites with a global cloud-based system next month Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Boots to roll out real-time stock visibility in coming weeks

Health and beauty retailer, Alliance Boots, is about to roll out real-time stock visibility to its stores and customers using SAP Hana Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

The digital CIO: ‘Fear of Google’ and the ethics of digital business

Could the big digital players be using their dominance by exerting unfair competition? Continue Reading

By

• Brinley Platts and Peter Thornton

EY seeks tech startups to address challenges of right to be forgotten

Professional services firm Ernst & Young is looking for startups to find technology solutions to the ‘right to be forgotten’ regulation Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Ordnance Survey to release open data on green spaces

The Ordnance Survey is to release information and statistics on green space in England and Wales as open data Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Why John Linwood is not to blame for BBC’s failed technology project

Former BBC CTO has won his case for unfair dismissal over the failed £100m DMI project, but what lessons can be learned? Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

CW Europe - August 2014 Edition

The hype around data mining may have receded, but it remains a critical discipline for the data scientist. This issue of CW Europe looks at what exactly data mining is, how and when it is used – and why it should not be mistaken for business analytics. Continue Reading

Microsoft attacks UK government decision to adopt ODF for document formats

Microsoft has questioned the merits of the UK government’s decision to adopt ODF - but meeting minutes show OOXML was given due consideration Continue Reading

By

• Bryan Glick, Editor in chief

NAO reveals Home Office spent £347m on failed ICW programme

The Home Office spent £347m closing its Immigration Case Work programme, which was supposed to replace legacy databases Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Huddle eases collaborative critical path for engineering firm WSP

Engineering consultancy WSP chooses Huddle to allow its engineers and architects to share project data securely and collaborate, regardless of location Continue Reading

By

• Archana Venkatraman, Datacentre Editor

Wimbledon bunker tour: The IT behind the tennis championships

Computer Weekly goes behind the scenes at Wimbledon to investigate the technology supporting of one of the biggest tennis championships Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

BBC promotes R&D controller Matthew Postgate to CTO role

The BBC has appointed its research and development (R&D) controller Matthew Postgate as the corporation's chief technology officer (CTO) Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

NHS shared services aims to end paper invoicing

NHS Shared Business Services hopes to eradicate paper invoicing by implementing an e-invoicing system that will be free for suppliers to use Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Air Transport Industry Insights 2014

This report from SITA looks at the impact of business intelligence on airlines and airports. Continue Reading

CW Europe – May 2014 Edition

This issue of CW Europe looks at how European Union (EU) countries vary in sharing patient records and exchanging data. Continue Reading

Write-through, write-around, write-back: cache explained

Cache is vital for application deployment, but which one to choose – write-through, write-around or write-back cache? We examine the options Continue Reading

By

• Chris Evans

EU data privacy authorities approve Microsoft Azure, Office 365 cloud services

The European Union's data privacy authorities have given approval to Microsoft's cloud services including Windows Azure and Office 365 Continue Reading

By

• Archana Venkatraman, Datacentre Editor

Grant Thornton spends £3m in move to cloud HR services

Financial advisory firm invests in cloud talent management as it gears up to expand its operations in the UK Continue Reading

By

• Bill Goodwin, Computer Weekly

Case study: How John Lewis conquered the web

An in-depth look at the inside story of John Lewis' £40m e-commerce strategy. Continue Reading

Committee report calls for “presumption of openness” with public data

The government should have a “presumption of openness” when it comes to public data, the Commons Public Administration Select Committee (PASC) said Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Gartner: How to build an online community

Gartner analyst Julie Hopkins explains seven ways to lure people to participate in online communities and shows how to choose the tactics that will best suit your business needs. Continue Reading

Living with Google Glass – not quite useful enough to overcome the dork-factor

Businesses will use Google Glass first, says Simon Dring after spending a few days living with the technology. Continue Reading

By

• Simon Dring

HB Fuller sticks with HR in the cloud

Cloud based HR system gives adhesives maker the ability to manage its global workforce Continue Reading

By

• Bill Goodwin, Computer Weekly

More than 1,100 DWP workers disciplined over benefits snooping

More than 1,100 employees at the Department for Work and Pensions have received official warnings since 2008 for prying into benefits records Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Case study: London Borough of Islington’s smart working journey

The London Borough of Islington is using technology to ensure its staff are as productive as possible travelling along a ‘smart working journey’ Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

700,000 benefit claimants miss out on Universal Credit deadline

The secretary for work and pensions has admitted the Universal Credit benefit scheme will miss its 2017 deadline Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Procter & Gamble uses Teradata cloud analytics for global marketing

Procter & Gamble has 15,000 websites, but sells almost exclusively through retailers. This makes gathering intelligence on customers tough Continue Reading

By

• Lindsay Clark

CIO interview: Paolo Cinelli, CIO, Ikea

Ikea's priority is to get closer to its customers using a multi-channel approach which combines digital and traditional methods Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Big Data analytics: Adoption and employment trends

The report identifies current and future adoption rates for big data by type and size of organisation in the UK Continue Reading

Data on the Balance Sheet

This report from the Centre for Economics and Business Research (Cebr), discusses the economic arguments for placing 'data' as an asset on the company balance sheet. Continue Reading

Hands-on Oracle Application Express security

This book extract demonstrates how Oracle Application Express (APEX) can be vulnerable to SQL injection, using sample code. Continue Reading

Toyota e-learning upgrade aims to cut mechanics' training time by up to a year

Car distributor Toyota Motor Europe is using e-learning to manage the training and certification of motor technicians and engineers Continue Reading

By

• Bill Goodwin, Computer Weekly

Rugby Football Union uses analytics to educate and engage with users

The RFU is introducing data analytics technologies for public use to encourage engagement with existing fans and education of the sport Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Oracle OpenWorld 2013: Oracle customers continue to invest in big data

Airbus, Thomson Reuters and the New York Stock Exchange have all implemented Oracle's big data products to improve their businesses Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Big trends from Oracle OpenWorld 2013: Big data and cloud

Oracle tackled issues of big data and cloud head on at its annual OpenWorld 2013 user conference in San Francisco Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Unlocking the value of big data

This independent report provides the first in-depth assessment of the role that data-intensive technology can play in supporting jobs and growth in Ireland over the next five years. Continue Reading

Banks tighten data handling in race for compliance

Data is obviously a valuable asset to any company, but managed poorly it could also be a liability. Data in the financial sector continues to grow at a rapid pace, so getting your house in order will ensure you are not hit with any unwanted fines or receive any negative PR due to data loss. In this issue of CW Europe read how data discipline ensures you avoid data loss, as well as helping you to think clearer and to be organised. Continue Reading

CW buyer's guide: data management

Effective use of data management systems will provide access to consistent, accurate and current information Continue Reading

Big Data in Big Companies 

The International Institute for Analytics (IIA) and SAS, assess how 20 large firms have deployed analytics to generate value from their big data assets. Continue Reading

Winning the Paper Wars

This report from AIIM, a global community of IT professionals, assess the ROI of paper free projects, the drivers for eliminating paper, and the hurdles. Continue Reading

Privacy and big data

Sixteen key questions companies need to answer when considering the privacy and governance aspects of big data Continue Reading

The data fragmentation challenge

Few organisations have policies to guide where data should and should not be stored. The result: data fragmentation Continue Reading

By

• Tony Lock, Freeform Dynamics

Aintree NHS saves £1m a year with electronic patient records

Aintree University Hospital NHS Foundation Trust replaces paper medical records with an electronic system to save £1m per year Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

CW500: Back to the Future: Big Data at Channel 4

Bob Harris, Chief Technology Officer of Channel 4 Television, explains the broadcaster's approach to big data in this presentation for Computer Weekly's 500 Club. Continue Reading

NHS IT to embrace open source

A new report from NHS England promises open source will be at the heart of the plans to digitise the health service Continue Reading

By

• Jennifer Scott, TechTarget

Data quality more important than fixating over big data, says Shell VP

Johan Krebbers, vice-president of architecture at Shell, says it is more important to get data quality right than to find a ‘big data silver bullet’ Continue Reading

By

• Kathleen Hall, TechTarget

The challenges of information governance in our increasingly litigious age

Formulating the right enterprise-wide information governance policies is essential in heading off potential legal and compliance costs Continue Reading

By

• Doug Miles

An Information Architecture Vision

The Open Group assesses the "big data" problem and offers an Enterprise Information Planning and Architecture Model to help organisations make the most of their information. Continue Reading

NHS numbers to be mandated by 2014

NHS providers must use an NHS number to identify all patient data, Tim Kelsey, director for patients and information at NHS England announces Continue Reading

By

• Kathleen Hall, TechTarget

Gartner: Deriving value from Big Data for CRM

Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM). Continue Reading

Eurovision Song Contest app built and delivered via Google's cloud platform

Service providers Scalr and Grandcentrix used Google Compute Engine to build the app for the second largest television event Continue Reading

By

• Archana Venkatraman, Datacentre Editor

Information Security Breaches Survey 2013

Security breaches cost large businesses an average of £850,000, the 2013 Information Security Breaches Survey reveals. Continue Reading

Open data leaders slam government over postcode privatisation

The Open Data Institute has hit out at Whitehall plans to allow details of UK postcodes to continue to be sold for profit Continue Reading

By

• Bryan Glick, Editor in chief

Enabling the secure use of RFID

Dario Bevilacqua and Keith Mayes describe the design of an UHF RFID system for secure identification and tracking. Continue Reading

Effective print security for SMBs

Analysts Louella Fernandes and Clive Longbottom discuss how integrated print management provides SMBs with a simple and scalable approach for print security. Continue Reading

Sap business suite now available on Sap Hana

This analyst report from Nucleus Research assess the impact of SAPs decision to power SAP Business Suite by its SAP HANA in memory database technology. Continue Reading

Modelling the Insurance Enterprise

This report from the Open Group is aimed at managers, architects, and designers that serve the insurance industry or have an interest in integrating the TOGAF and ArchiMate standards. Continue Reading

Don’t make big data stand alone, warns Gartner

Gartner cautions organisations against treating big data as unique and criticises business intelligence suppliers for failing to exploit mobility Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

Enterprises bringing data back in-house for more flexibility, shows study

European enterprises are improving their internal datacentres and storing data in-house rather than on the external cloud Continue Reading

By

• Archana Venkatraman, Datacentre Editor

Betting site YouWin speeds response times with MongoDB database

Bookmaker WinUnited has deployed a MongoDB open source non-relational database from 10gen to help it better update betting odds in real time Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

Scenes from EMC Momentum Vienna 2012

EMC Momentum took place in Vienna this year, at the Messe Wien Congress Centre. 1,100 EMC attendees descended on the conference for hands-on-labs and a selection of sessions. View photos from the event here. Continue Reading

By

• Kayleigh Bateman, Computer Weekly