Business applications
At the heart of enterprise software strategy are the key business applications upon which every organisation relies. From enterprise resource planning (ERP) to customer relationship management (CRM), financial and accounts software to business intelligence (BI), such applications demand high investments and can deliver high returns. We analyse the latest product developments and the news from major suppliers such as Oracle, Microsoft and SAP.
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News
20 Jun 2025
Election workers’ data stolen in cyber breach of Oxford City Council
Oxford City Council election workers had personal information stolen by cyber attackers in an attack over the weekend of 7-8 June. The council has stated that most disrupted systems are back online Continue Reading
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News
20 Jun 2025
UK data reforms become law
UK passes wide-ranging data protection reforms to ‘simplify’ organisations’ sharing and processing of data, but questions remain whether changes will be accepted by European Commission when renewing UK data adequacy Continue Reading
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Opinion
30 Jul 2025
GDPR’s 7th anniversary: in the AI age, privacy legislation is still relevant
Seven years after GDPR reshaped data protection, AI is forcing a fresh look at governance. GDPR’s principles remain critical, guiding ethical AI use, risk management, and trusted innovation Continue Reading
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Opinion
29 Jul 2025
Burnout burden: why CISOs are at breaking point, what needs to change
CISOs face growing burnout as their roles expand beyond security, with high stress, low organisational authority, and short tenure. AI can help but change requires autonomy Continue Reading
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Feature
29 Jul 2025
Building digital resilience in retail
Retail is suffering economically and from hacking attacks. What steps can retailers can take to prevent cyber attacks, supply chain disruptions and migration downtime? Continue Reading
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News
29 Jul 2025
Logicalis targets APAC’s mid-market with ‘GSI quality’ services
The global technology service provider is banking on its ‘think global, act local’ strategy, a deep focus on application modernisation and security to differentiate itself in the region Continue Reading
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News
28 Jul 2025
Tesco IT problems lead to undelivered groceries and angry customers
Tesco customers have been left without groceries after IT problems disrupted deliveries from stores and fulfilment centres Continue Reading
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News
28 Jul 2025
Microsoft opens first Southeast Asia research lab
Microsoft Research Asia’s Singapore facility will pursue breakthroughs in domain-specific foundation models and agentic AI for sectors like healthcare and finance, aligning with the country’s AI strategy Continue Reading
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News
25 Jul 2025
Post Office will not compensate subpostmasters for IT outage
Subpostmasters were unable to trade for nearly two hours last week when a problem at a Fujitsu datacentre put the Horizon system offline, but they will receive no payment for lost business Continue Reading
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News
25 Jul 2025
Interview: Cambridge Consultants CEO Monty Barlow scans for tech surprises
Cambridge Consultants is a technology and consulting business unit of Capgemini. Its chief executive, Monty Barlow, talks about its heritage and vision for the future of digital technology Continue Reading
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News
24 Jul 2025
SAP Q2 2025: 9% revenue growth to €9bn, with steady pace in cloud ERP
Amid what SAP CEO Klein has called this year’s ‘economic uncertainty’, the supplier posted 9% revenue growth for Q2 2025, with cloud revenue up 24% Continue Reading
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News
24 Jul 2025
ServiceNow tackles ‘sidecar AI’ chaos with agentic workforce strategy
ServiceNow unveils agentic workforce strategy to orchestrate autonomous AI agents across business processes to help organisations avoid the complexity and problems with managing disconnected applications Continue Reading
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News
23 Jul 2025
Subpostmasters shoulder costs of Fujitsu’s Post Office IT outage
Fujitsu datacentre outage hit subpostmaster sales for two hours, leaving subpostmasters to seek compensation Continue Reading
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Feature
23 Jul 2025
Business resilience needs comprehensive approach
The cyber attack on Marks & Spencer showed the vulnerability of even very established companies. But business applications resilience goes beyond cyber security basics Continue Reading
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News
22 Jul 2025
Colt targets crypto traders with low-latency connectivity
Connectivity service aims to give digital asset traders and enterprises deploying AI applications a performance edge by connecting cloud regions faster than native backbones Continue Reading
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Opinion
22 Jul 2025
Overconfidence in cyber security: a silent catalyst for CNI breaches
Many CNI organisations are perilously overconfident in their ability to manage and combat cyber risks, according to Bridewell research. This is leaving vital systems exposed. Continue Reading
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Opinion
22 Jul 2025
Why enterprise application strategies fail
Enterprise applications are vital for business, yet more than half of all projects fail to deliver a clear return on investment. We explore the common pitfalls and how to build a strategy that ensures success Continue Reading
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Feature
21 Jul 2025
How AI is shaping the future of business intelligence
As organisations race to build resilience and agility, business intelligence is evolving into an AI-powered, forward-looking discipline focused on automated insights, trusted data and a strong data culture Continue Reading
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Feature
18 Jul 2025
Post Office Horizon scandal explained: Everything you need to know
Computer Weekly has investigated the Post Office Horizon scandal since 2008 and is, in fact, part of the story. This guide contains essential information about the scandal Continue Reading
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News
18 Jul 2025
First Post Office Capture conviction referred to Court of Appeal
A former Capture software user’s 1998 theft conviction is the first to be referred to the Court of Appeal Continue Reading
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News
17 Jul 2025
Estimated 96% of EMEA financial services sector not ready for DORA
Research from data backup provider Veeam indicates that vast majority of European financial services firms do not feel ready to meet the resiliency requirements of the EU’s DORA act Continue Reading
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News
17 Jul 2025
Fujitsu outage crashes Post Office Horizon system
Japanese IT giant’s time serving the Post Office is due to end next year, but problems persist Continue Reading
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News
17 Jul 2025
Terrorist potential of generative AI ‘purely theoretical’
UK terror legislation advisor takes stock of the potential for generative artificial intelligence systems to be adopted by terrorists, particularly for propaganda and attack planning purposes, but acknowledges the impact may be limited Continue Reading
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Definition
15 Jul 2025
What is IT service management (ITSM)?
IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT services. Continue Reading
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News
15 Jul 2025
Ada Lovelace: using market forces to professionalise AI assurance
The Ada Lovelace Institute examines how ‘market forces’ can be used to drive the professionalisation of artificial intelligence assurance in the context of a wider political shift towards deregulation Continue Reading
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News
15 Jul 2025
Datadog doubles down on APAC, targets faster growth
The observability tools supplier is executing a multi-year growth plan for Asia-Pacific and Japan, focusing on data residency, localisation and AI-driven observability to grow its market share Continue Reading
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News
14 Jul 2025
AI adoption grows amid falling trust in AI outputs
As organisations move from AI hype to reality, a decline in trust for AI outputs is not a sign of failure, but a signal of market maturity, according to Bhavya Kapoor, Avanade's Asia-Pacific president Continue Reading
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News
11 Jul 2025
Former Post Office staff in Horizon replacement bid team
Escher, which supplied middleware in the Post Office Horizon system, is eyeing up the contract to replace the controversial software Continue Reading
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News
11 Jul 2025
UK online safety regime ineffective on misinformation, MPs say
A report from the Commons Science, Innovation and Technology Committee outlines how the Online Safety Act fails to deal with the algorithmic amplification of ‘legal but harmful’ misinformation Continue Reading
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Opinion
10 Jul 2025
SAP’s Christian Klein – cloud, data, AI: How to harness new engines of progress
SAP’s chief executive outlines the triadic philosophy behind the company’s approach to business AI Continue Reading
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News
09 Jul 2025
Accounting watchdog ‘disclaims’ College of Policing financial accounts after serious IT failures
The professional body for policing in England and Wales failed to properly manage its transition to new accounting and payroll systems Continue Reading
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News
09 Jul 2025
CIOs will use AI and low-code to combat SaaS sprawl
Nintex CEO Amit Mathradas explains why the proliferation of software-as-a-service tools is unsustainable and how CIOs are reclaiming control by building their own applications using artificial intelligence and automation Continue Reading
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Opinion
04 Jul 2025
From the FBI to F&A: lessons learnt in safeguarding systems and data
One chief information security officer shares her experience of marshalling what she learned at the FBI for business security, with a particular focus on finance and accounting Continue Reading
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News
04 Jul 2025
Medow Health AI debuts AI scribe tool in Singapore
The Australian health technology company has launched its AI-powered scribe platform in Singapore to help healthcare professionals automatically capture and structure clinical notes, reports and referral letters Continue Reading
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News
03 Jul 2025
How GoTo’s high-stakes cloud shift is powering its AI future
The Indonesian tech giant has migrated half its infrastructure to Alibaba Cloud, paving the way for AI initiatives to solve real-world business problems and support local languages Continue Reading
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News
02 Jul 2025
Enterprise AI adoption moving beyond experimentation
Moe Abdula, vice-president of customer engineering at Google Cloud, discusses the shift from AI experimentation to production, and the role of infrastructure and agentic platforms Continue Reading
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News
01 Jul 2025
Firms must adopt skills-based strategy for human-AI workforce
To unlock the value of AI agents, organisations must shift to a skills-based strategy and manage their new digital employees with the same rigour as their human workforce, according to a senior Workday executive Continue Reading
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News
30 Jun 2025
How modular design is reshaping India’s datacentre landscape
Modular datacentre infrastructure can help Indian enterprises build faster, greener and more flexible datacentres to cope with the demand for local data storage and growing use of AI and edge computing Continue Reading
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News
30 Jun 2025
Gartner: Build trust in data before betting the business on AI
At its Data & Analytics Summit in Sydney, Gartner analysts advised businesses to prioritise data trust over artificial intelligence hype and outlined the coming era of autonomous business processes guided by AI agents Continue Reading
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News
27 Jun 2025
Ciaran Martin: AI might disturb attacker-defender security balance
The founder of the National Cyber Security Centre spoke with Computer Weekly at Infosecurity Europe 2025 about how artificial intelligence might disturb the attacker-defender security equilibrium Continue Reading
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News
24 Jun 2025
Zopa Bank launches current account earlier than expected
Zopa launches its UK current account, five years after reinventing itself as a challenger bank Continue Reading
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News
23 Jun 2025
Interview: Rolf Krolke, regional technology director, The Access Group
We talk to The Access Group’s technology director for APAC about integration and ongoing management of legacy systems in an extremely acquisitive company, and the worldwide storage refresh he’s overseeing as part of that process Continue Reading
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News
20 Jun 2025
Election workers’ data stolen in cyber breach of Oxford City Council
Oxford City Council election workers had personal information stolen by cyber attackers in an attack over the weekend of 7-8 June. The council has stated that most disrupted systems are back online Continue Reading
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News
20 Jun 2025
UK data reforms become law
UK passes wide-ranging data protection reforms to ‘simplify’ organisations’ sharing and processing of data, but questions remain whether changes will be accepted by European Commission when renewing UK data adequacy Continue Reading
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News
20 Jun 2025
Report on integrity of current Post Office Horizon system due in autumn
Investigation into the integrity and discrepancy identification capabilities of Post Office core system being carried out by independent specialists Continue Reading
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News
19 Jun 2025
University of Oulu shows machine vision can replace expert presence
Leading Finnish university and tech hub reveals advances in immersive augmented reality technologies to support remote work and operations and address unique challenges and skill shortages of northern regions Continue Reading
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News
18 Jun 2025
Workday UK head Dan Pell: Managing AI agents requires system of record
Speaking with Computer Weekly at Workday’s Elevate 2025 event in London, its UK and Ireland general manager discussed what it will mean to manage digital labour Continue Reading
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News
17 Jun 2025
Microsoft declares era of logical qubits
The tech giant is moving past the noisy, intermediate-scale quantum era, focusing on building a fault-tolerant supercomputer as it looks to democratise quantum computing and speed up scientific discovery Continue Reading
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News
17 Jun 2025
Infrastructure and governance are key for GenAI adoption
Many generative AI projects are failing to scale because firms are overlooking foundational needs like network modernisation and governance frameworks, says a regional leader at NTT Data Continue Reading
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News
16 Jun 2025
CNCF eyes open source Cuda alternative as AI’s influence grows
Open source leaders highlight breakthroughs in projects like OpenTelemetry and discuss the open source community’s role in shaping the future of artificial intelligence workloads and fostering global collaboration amid geopolitical tensions Continue Reading
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News
15 Jun 2025
Qualtrics targets ‘action gap’ with AI copilot
The company’s Assist for CX tool aims to help organisations act on customer feedback, with one Australian airline already using it to slash insight times from months to hours Continue Reading
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Opinion
13 Jun 2025
Fortifying retail: how UK brands can defend against cyber breaches
The recent spate of cyber attacks on UK retailers has to be a wake-up call to build more cyber resilience into digital supply chains and fortify against social engineering attacks Continue Reading
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News
13 Jun 2025
Google Cloud and Singapore’s DISG launch AI initiative
The AI Cloud Takeoff initiative, part of the Singapore government’s Enterprise Compute Initiative, will offer local firms up to S$500,000 in incentives to establish in-house AI centres of excellence and build AI capabilities Continue Reading
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News
12 Jun 2025
Agentforce London: 78% of UK companies use agentic AI, says Salesforce
Salesforce released Digital Labour Trends survey data to coincide with its Agentforce London 2025 event that found 78% of UK organisations are using agentic AI Continue Reading
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News
10 Jun 2025
Open source a ‘force multiplier’ for AI innovation
From powerful large language models to the next wave of AI agents, the open-source community is driving innovation and setting the agenda for the entire field, according to leaders at KubeCon + CloudNativeCon China Continue Reading
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Feature
09 Jun 2025
Are we normalising surveillance in schools?
Children and teenagers are subjected to a vast array of surveillance technologies in schools. These are intended to keep them safe, but are we normalising surveillance for young people? Continue Reading
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News
09 Jun 2025
Compensation to Post Office scandal victims reaches £1bn milestone
The government has now paid out more than £1bn to victims of the Post Office Horizon scandal Continue Reading
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Feature
09 Jun 2025
What happens if Silicon Valley’s AI investment bubble bursts?
US tech giants are burning through unprecedented amounts of capital to develop artificial superintelligence, but authoritarian regimes around the world could keep the pursuit of a techno-utopian future alive when the bubble subsides Continue Reading
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News
06 Jun 2025
UK ICO publishes AI and biometrics strategy
The UK data regulator has outlined how it will approach the regulation of artificial intelligence and biometric technologies, which will focus in particular on automated decision-making systems and police facial recognition Continue Reading
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Opinion
06 Jun 2025
How to increase business value with AI agents
To overcome the complexity of deploying agentic AI at scale, organisations must mix and match capabilities, understand key limitations, and take an agile approach to implementation Continue Reading
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News
05 Jun 2025
FairPrice taps Google Cloud for AI-powered store
The supermarket chain will leverage generative AI and cloud technologies to enhance customer experience and streamline in-store operations, starting with its upcoming Punggol Digital District outlet Continue Reading
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Definition
04 Jun 2025
What is application portfolio management (APM)?
Application portfolio management (APM) is a standardized process that enables businesses to manage the software applications and software-based services their employees use to complete job-related tasks. Continue Reading
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News
04 Jun 2025
Interview: Pega’s ‘Blueprint’ for breaking the curse of legacy IT
Legacy IT is a drag on profits and innovation, but AI agents will help companies rebuild their processes better than before, claims Pegasystems CTO Don Schuerman Continue Reading
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News
04 Jun 2025
Infosecurity 2025: SMEs feel on their own in the face of cyber attacks
Project findings to be presented at Infosecurity Europe 2025 highlight vulnerability of SMEs to cyber attack Continue Reading
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News
02 Jun 2025
Infosecurity 2025: NCA cyber intelligence head spells out trends
Will Lyne, head of cyber intelligence at the National Crime Agency, sketches out cyber criminal trends as ransomware and other attack varieties become democratised beyond Russophone, skilled software developers Continue Reading
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News
02 Jun 2025
How Mistral is driving growth through open source and enterprise AI
Company CEO Arthur Mensch details how the French startup is balancing its open source ethos with a strong enterprise focus and delivering efficient, customisable AI to solve business problems and expand its global reach Continue Reading
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News
29 May 2025
Sapphire 2025: BASF evolves business with move to SAP S/4Hana
Germany-based global chemical giant BASF has elected to move its SAP IT estate to S/4Hana private cloud to evolve its business in uncertain times Continue Reading
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News
28 May 2025
Infor bets on ‘micro-verticalisation’, sees uptick from SAP customers
Infor’s head honcho in Asia-Pacific and Japan details how the company's deep industry focus and cloud-native business applications are driving growth and attracting customers, including those rethinking their SAP roadmaps Continue Reading
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E-Zine
27 May 2025
UK eVisa: Ethical or harmful?
In this week’s Computer Weekly, we examine the criticism being levelled at government proposals to use electronic visa data and biometrics to surveil migrants living in the UK. We also hear from a noted cyber pro about why he thinks the Computer Misuse Act is ripe for reform. And we find out everything there is to know about retrieval augmented generation architectures and how they can be used to infuse generative artificial intelligence (AI) into a business context. Read the issue now. Continue Reading
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News
26 May 2025
Gartner: VMware users face multi-hypervisor future
With two-thirds of organisations reportedly negative about Broadcom’s VMware licensing changes, Gartner analyst Michael Warrilow advises IT leaders of multi-year migrations and an inevitable shift towards multiple hypervisors Continue Reading
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News
26 May 2025
Gprnt platform to ease sustainability reporting
Singapore businesses can now automatically generate basic sustainability reports free of charge using Gprnt, a platform aimed at simplifying reporting and unlocking green financing Continue Reading
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News
23 May 2025
Grab opens AI centre of excellence, bets on home-grown AI
Southeast Asian super app Grab has launched an AI centre of excellence in Singapore, aiming to develop its own specialised foundation model, bolster developer productivity and create 50 new roles, among other goals Continue Reading
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Opinion
22 May 2025
Enterprise AI: Best-in-class or best-of-breed?
With generic chatbots underperforming in sectors like travel and telecoms, CIOs must decide if consolidating with one best-in-class provider outweighs the benefits of specialised, best-of-breed AI solutions Continue Reading
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News
22 May 2025
Agentic AI to drive heavy infrastructure demands
As organisations begin to explore agentic AI, Dell’s Soo Mei May warns that scaling these intelligent systems will have higher compute, memory, storage and networking requirements, far exceeding those for generative AI Continue Reading
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News
21 May 2025
Sapphire 2025: SAP mints business AI flywheel with Palantir on board
SAP CEO Christian Klein put economic and geopolitical uncertainty at the centre of the opening keynote at the supplier’s global Sapphire event in Orlando Continue Reading
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News
21 May 2025
Interview: Rom Kosla, CIO, Hewlett Packard Enterprise
The IT chief of one of the world’s biggest tech companies still has to get the technology right – and he’s building on cloud, application consolidation and data to bring new capabilities in AI to his users Continue Reading
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Opinion
21 May 2025
UK Fraud Bill targets benefit claimants for mass surveillance
The UK government’s proposed Fraud Bill will disproportionately place millions of benefit claimants under constant surveillance, creating a two-tier system where people are automatically suspected of wrongdoing for seeking welfare Continue Reading
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News
21 May 2025
Red Hat touts OpenShift Virtualization momentum
Enterprises are increasingly adopting Red Hat’s OpenShift Virtualization, driven by Broadcom’s VMware licensing changes and a desire for a stable, AI-ready platform, company executives revealed at the Red Hat Summit this week Continue Reading
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News
20 May 2025
Botched Post Office IT projects continue to drain public purse
Millions more pounds of public money spent by the Post Office as a result of an IT error that exposed the personal details of Horizon victims Continue Reading
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News
18 May 2025
AI’s thirst for power pushing enterprises into supercomputing
The compute and energy demands of large-scale AI are turning enterprise AI infrastructure into supercomputing, though the search for a killer app and concerns over initial infrastructure costs remain Continue Reading
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News
16 May 2025
Kissflow finds its place in low-code market
The supplier of low-code software development tools that cater to both citizen developers and IT professionals is experiencing rapid growth in Southeast Asia where it has been doubling its revenue over the past four years Continue Reading
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Feature
15 May 2025
Is IPSIE the game changer that SaaS security demands?
It started with an announcement in October 2024, and now it seems the vision of secure identity in the enterprise is becoming a reality. We look at the prospects for IPSIE Continue Reading
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News
15 May 2025
Smart ball analytics proves value in rugby
Welsh professional rugby player Dan Biggar gives his thoughts on the role of data analytics in his sport, at an event where the Sportable smart ball was demonstrated Continue Reading
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News
15 May 2025
Post Office scandal inquiry to publish first findings this summer
Inquiry announces that findings on compensation and human impact will be presented in the next few months Continue Reading
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Opinion
15 May 2025
Quantum computing signals the coming of the API storm
With insecure APIs creating vast blind spots and quantum computing poised to break current encryption, organisations will need to overhaul their cyber defences Continue Reading
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News
14 May 2025
BBVA creates ChatGPT Store and expands use of the GenAI tool
Data reveals that bank employees are saving an average of almost three hours every week by using ChatGPT Continue Reading
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News
13 May 2025
Controversial Post Office Horizon system could stay until 2033
Post Office seeks off-the-shelf Horizon replacement as part of £492m tender that includes ongoing support for Horizon up to 2033 Continue Reading
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News
13 May 2025
Evidence reveals Post Office scandal victims short-changed in compensation payouts
Subpostmasters who appealed compensation payments have significantly increased ‘worryingly undervalued’ settlements Continue Reading
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Feature
09 May 2025
How GenAI-driven knowledge management can enhance customer experience
Generative AI’s use for knowledge management (KM) is growing in customer experience programmes, suggesting a new vocation for KM. We find out how Continue Reading
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Definition
08 May 2025
What is Google Docs?
Google Docs is a free web-based word processor that can be used to create, edit and store digital documents. Continue Reading
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News
08 May 2025
Nutanix opens up to all external storage
CEO Rajiv Ramaswami says Nutanix will open its platform to all external storage, allowing it to profit from customers wanting to move away from VMware, as well as the hyper-converged curious Continue Reading
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Feature
08 May 2025
Early days for small language models and AI at the edge
Small language models could be more cost-effective to deploy than LLMs, offering greater privacy and performing specific tasks better. But is it too early for SLMs? Continue Reading
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News
08 May 2025
Oracle NetSuite’s Goldberg: Autonomous AI next applications phase
Speaking with Computer Weekly at SuiteConnect 2025 in London, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence in ERP is evolving Continue Reading
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News
08 May 2025
Data streaming matures, cultural shift is key
Confluent’s Tim Berglund warns that a cultural transformation towards creating valued data products is vital even as the technology for data streaming is maturing Continue Reading
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News
08 May 2025
UK government websites to replace passwords with secure passkeys
Government websites are to replace difficult-to-remember passwords with highly secure passkeys that will protect against phishing and cyber attackers Continue Reading
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News
07 May 2025
Bill Gates hails ‘stunning’ AI progress, urges focus on global equality
The Microsoft co-founder underscored AI’s transformative potential in healthcare, education and agriculture while highlighting the need to ensure its benefits reach lower-income nations Continue Reading
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News
07 May 2025
ServiceNow K25: McDermott vaunts agentic AI platform as revolutionary
At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for its Now platform and targeted CRM as prime field for growth Continue Reading
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News
06 May 2025
Government industrial strategy will back cyber tech in drive for economic growth
With over 2,000 cyber security businesses across the UK, the government plans to target cyber as a priority to grow the economy Continue Reading
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News
06 May 2025
Options for Google as DoJ seeks divestiture
The US Department of Justice is calling for Google to divest its adtech business. Google says it’s impossible. But is there an alternative? Continue Reading
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News
06 May 2025
Data issues cost Australian businesses nearly A$500k annually
Research reveals Australian organisations are losing an average of nearly half a million dollars annually due to poor data integrity, hindering their ability to leverage AI and eroding their competitive edge Continue Reading
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Feature
06 May 2025
How generative AI is playing out in the media industry
GenAI is proving a double-edged sword in society at large, but especially in the creative industries Continue Reading
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Feature
06 May 2025
Agentic AI could yield creative futures if it augments human workers
Can artificial intelligence systems capable of autonomous action and decision-making become a reality that augments human workers? Or will they be agents of oppression, hell-bent on efficiency? Continue Reading