Business applications
At the heart of enterprise software strategy are the key business applications upon which every organisation relies. From enterprise resource planning (ERP) to customer relationship management (CRM), financial and accounts software to business intelligence (BI), such applications demand high investments and can deliver high returns. We analyse the latest product developments and the news from major suppliers such as Oracle, Microsoft and SAP.
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News
01 Dec 2023
Post Office lawyer with his fingerprints all over IT scandal spreads blame
Senior Post Office criminal lawyer was just following orders and claims his only mistake was believing those that told him the Horizon system was robust Continue Reading
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News
30 Nov 2023
Slow government response to Post Office scandal compensation forces new legislation
Subpostmasters who exposed widest miscarriage of justice in UK history still waiting for compensation after decades of fighting Continue Reading
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News
15 Jan 2020
Government distances itself from Post Office decisions in Horizon IT litigation
Department for Business, Energy & Industrial Strategy says it did not make decisions in the Post Office’s recent court battle Continue Reading
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News
14 Jan 2020
Turn the end of Windows 7 support into a security advantage
CISOs can take advantage of the end of support for Microsoft Windows 7 by making the case for more investment in cyber security Continue Reading
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News
14 Jan 2020
Why subpostmasters are calling on the government to pay Horizon trial costs
The damages that subpostmasters will receive after their court victory against the Post Office fall well short of their calculated losses Continue Reading
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News
13 Jan 2020
APAC retailers warm to AI amid roadblocks
Retailers in the Asia-Pacific region believe artificial intelligence is key to their success, but lack the skills and infrastructure needed to harness the technology Continue Reading
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News
10 Jan 2020
Subpostmaster group calls for government to pay legal costs for Horizon trial
The group of subpostmasters that defeated the Post Office in court over a faulty IT system are calling for the government to pay the costs of the legal action Continue Reading
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Opinion
10 Jan 2020
Learning from the Travelex cyber attack: Failing to prepare is preparing to fail
The key lesson to take from the Travelex breach is that an effective response to a breach is a critical business function and no longer the sole province of the IT department Continue Reading
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News
10 Jan 2020
Queen’s University Belfast and Rakuten Mobile set up edge computing hub
Aiming to boost its plans to make truly autonomous networks a reality, Japanese operator Rakuten opens a new lab in collaboration with Queen’s University Belfast to develop edge computing hub Continue Reading
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News
09 Jan 2020
Travelex hackers threaten to sell credit card data on dark web
Sodinokibi cyber gangsters have threatened to sell Travelex customers’ private data on a Russian underground cyber crime forum if it fails to pay a $6m ransom Continue Reading
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Feature
09 Jan 2020
Grilling the answers: How businesses need to show how AI decides
As artificial intelligence becomes more widespread, so the need to render it explainable increases. How can companies navigate the technical and ethical challenges? Continue Reading
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E-Zine
09 Jan 2020
CW Middle East: Digital leads the way for Abu Dhabi oil giant
The state-owned Abu Dhabi National Oil Company (Adnoc) is transforming its business through digital projects that range from deciding where to drill for oil and gas, to helping the company decide where to sell its final products. Also find out in this issue why the UAE is setting up a university dedicated to artificial intelligence, and read an interview with Mohamed Sater, head of IT at Bahrain sovereign wealth fund Mumtalakat. Continue Reading
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News
08 Jan 2020
Fujitsu must face scrutiny following Post Office Horizon trial judgment
While the Post Office has suffered financial and reputational damage after losing its court battle with subpostmasters, the supplier of the IT system at the centre of the dispute has major PR challenges ahead Continue Reading
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E-Zine
07 Jan 2020
Digital fashion for sustainable consumption
In this week’s Computer Weekly, we look at fashion for online personas, report on a programme to get more young women into cyber security, and examine edge computing as the new data frontier and how cloud-native platforms and AI might transform the datacentre. Read the issue now. Continue Reading
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Opinion
06 Jan 2020
The Post Office computer problem that destroyed the lives of pillars of the community
The Post Office’s refusal to believe subpostmasters were suffering losses due to computer system errors was incompetent and cruel Continue Reading
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News
02 Jan 2020
Call for former Post Office CEO to step down from public roles after IT court battle lost
Conservative peer is calling for former Post Office CEO to step down from high-profile public roles for her part in Horizon IT scandal Continue Reading
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News
02 Jan 2020
Inside Qlik’s data management playbook
Qlik CEO Mike Capone talks up the company’s transition into a data management company, its traction in APAC and what it is doing to put data analytics into the hands of more workers Continue Reading
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News
31 Dec 2019
Top 10 investigative stories of 2019
Here are Computer Weekly’s top 10 investigative stories of 2019 Continue Reading
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News
31 Dec 2019
Top 10 ASEAN IT stories of 2019
Here are Computer Weekly’s top 10 ASEAN IT stories of 2019 Continue Reading
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Feature
27 Dec 2019
Fly by data: How service models drive data collaboration in aerospace
Rolls-Royce has added collaborative data sharing to its fundamental business model shift to servitisation Continue Reading
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News
27 Dec 2019
Top 10 business applications stories of 2019
The steady incursion of artificial intelligence into enterprise software was a major theme behind Computer Weekly’s in-depth stories in this area in 2019 Continue Reading
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News
20 Dec 2019
Has Y2K windowing been addressed by banks or is Y2.02K a risk?
Big banks that haven't replaced legacy systems or fixed temporary windowing solutions to Y2K could have problems at the beginning of 2020 Continue Reading
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News
20 Dec 2019
National Federation of Subpostmasters cries foul after court ruling on controversial computer system
The National Federation of Subpostmasters said it was misled by the Post Office about the robustness of the IT systems its members use Continue Reading
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News
19 Dec 2019
Looming skills crisis, IR35 and Brexit set to ramp up S/4 Hana rates
SAP is only committed to support its ECC system until 2025, so customers have just five years to migrate – but a lack of skills is hampering progress Continue Reading
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News
17 Dec 2019
Subpostmasters proved right on IT system failures as calls for full public inquiry mount
Post Office has been “in denial” about the robustness of its core retail system, which a judge said was to blame for problems experienced by subpostmasters in a multimillion-pound group action Continue Reading
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E-Zine
17 Dec 2019
How data analytics is improving the world’s greatest tennis players
In this week’s Computer Weekly, we talk to the organisation that runs men’s tennis worldwide to find out how data analytics is transforming the sport. Intel processors delays will affect Windows 10 upgrades – we examine the implications. And we ask if AI is living up to the hype in enterprise IT. Read the issue now. Continue Reading
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News
12 Dec 2019
Why Lendlease is embracing digital twin technology
Australia-based property developer Lendlease is using digital twins and other technologies to break the bulwark of rising costs and declining productivity in the construction sector Continue Reading
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Opinion
12 Dec 2019
Industry, academia and government are joining forces to drive AI education
Building a diverse, advanced skills base in the UK will support the thriving technology sector and encourage the adoption of artificial intelligence across the broader economy Continue Reading
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E-Zine
12 Dec 2019
CW Europe: Deutsche Bank creates innovation division
German banking giant Deutsche Bank is opening a division focused on innovation which will be led by former SAP executive Bernd Leukert. It will create agile teams with business and infrastructure divisions leading teams of technologists, using agile principles. Also read why China’s Huawei has offered governments an anti-industrial espionage commitment, and how software robots are helping social workers in Sweden. Continue Reading
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Feature
11 Dec 2019
A look inside the new Redwood Oracle UI design
The two designers who head Oracle's Redwood user experience and branding effort explain the philosophy behind the new look and share the timeline for the multi-year rollout. Continue Reading
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E-Zine
10 Dec 2019
Who should get the technology vote in the UK General Election?
In this week’s Computer Weekly, we take an in-depth look at the technology and digital policies in the main political parties’ election manifestos. We examine the rise of alternatives to relational databases that better support a big data environment. And we assess the security issues around container technology. Read the issue now. Continue Reading
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Feature
10 Dec 2019
Building enterprise-grade AI: Sberbank and AI Telekom
Machine learning and artificial intelligence are growing beyond adolescence to prove business value. Practical applications at Sberbank and AI Telekom suggest getting machine learning data in one place, where data scientists can experiment Continue Reading
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News
05 Dec 2019
Cyber Girls First volunteers encourage girls to think high-tech
More than 80 schoolgirls spent a day learning about computer hackers and rocket science – Cyber Girls First hopes they will become the next generation of technologists Continue Reading
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E-Zine
03 Dec 2019
The 50 most influential people in UK IT 2019
In this week’s Computer Weekly, we reveal our 10th annual list of the 50 most influential people in UK technology, and profile this year’s UKtech50 winner, Demis Hassabis, CEO and founder of AI pioneer DeepMind. Also, we examine how continuous software development can improve application security. Read the issue now. Continue Reading
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News
02 Dec 2019
UKISUG 2019: Qualtrics unknown to 43% of SAP customers
On the opening day of its annual conference, the UK and Ireland SAP User Group unveils member research showing scant awareness of Qualtrics, and continuing slow adoption of S/4 Hana Continue Reading
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News
02 Dec 2019
QD Stores deploys SAP Fiori as pathway to possible S/4 Hana adoption
East Anglia-based discount retailer uses design thinking to develop SAP Fiori Screen Personas to enhance ECC6 instance Continue Reading
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Feature
27 Nov 2019
Top 7 manufacturing challenges for 2020
Growing supply chain complexity, emerging next-gen technologies and other compelling forces will continue to challenge the manufacturing sector. Here's a look at what's ahead for 2020. Continue Reading
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News
27 Nov 2019
How APAC firms can unleash the power of creative disruption
Regional business leaders at the recent Leap Summit in Malaysia talked up the blueprint for creative disruption, which includes scaling up an idea and overcoming the distribution challenge, among other areas Continue Reading
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Feature
26 Nov 2019
Content management systems play role in digital transformation efforts
Companies can stoke their digital growth by the use of content management systems, making digital transformation more than just a boring cliché Continue Reading
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News
26 Nov 2019
Peer calls for clear-out of Post Office board after Court of Appeal confirms major court defeat
Conservative peer championing subpostmasters’ long-running battle with Post Office suggests management clear-out after Court of Appeal rejects appeal bid Continue Reading
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News
26 Nov 2019
Facebook undermined rivals in bid to dominate global messaging
Facebook used buyouts and bullying tactics towards competitors to grow its business empire, documents leaked to Computer Weekly reveal Continue Reading
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News
25 Nov 2019
How ServiceNow is empowering Asia’s mobile workforce
ServiceNow’s newly minted managing director in Asia talks up the company’s sweet spots and traction in the region, and what it’s doing to abstract away workflow complexities for mobile workers Continue Reading
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News
25 Nov 2019
General Election 2019: The Lib Dems’ technology policies and digital plans
With the UK gearing up for its third General Election in four years, Computer Weekly outlines the Liberal Democrat Party’s main technology policies and digital plans, as laid out in its manifesto Continue Reading
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News
22 Nov 2019
Court of Appeal dismisses Post Office application to appeal damning judgment
The Court of Appeal has rejected a Post Office application to appeal judgments made in the first trial of its multimillion-pound battle with subpostmasters over IT system failures. Continue Reading
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News
22 Nov 2019
Obama at Dreamforce 2019: Leaders orchestrate the conversation
Former US president Barack Obama spoke in a fireside chat with Salesforce co-founder Marc Benioff at Dreamforce 2019. He cautioned on the dangers of the information age and offered some advice for business leaders Continue Reading
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News
21 Nov 2019
British Airways cancels flights due to technical issue
British Airways customers are suffering delays and cancellations as a result as a technical issue Continue Reading
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News
21 Nov 2019
HSBC builds API digital platform with MuleSoft to forward open banking
At Dreamforce 2019, HSBC announced the building of a digital platform with Salesforce MuleSoft to forward open banking opportunities Continue Reading
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E-Zine
21 Nov 2019
CW Nordics: Automation pays off for Sweden’s social workers
Software robots are freeing up time for social workers in Sweden to help benefits claimants find employment and to receive the money they are entitled to. Also in this issue, read how Sweden’s SEB bank is using a Google-inspired, cloud-native core banking platform, and why India is leading the pack when it comes to IT outsourcing from the Nordic countries. Continue Reading
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News
20 Nov 2019
Finland’s ministry of transport floats tech-enabled four-day week
Government department says four-day working week is made possible by technologies such as artificial intelligence Continue Reading
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News
20 Nov 2019
Dreamforce 2019: Benioff puts data centre stage as protestors disrupt speech
Salesforce founder and co-CEO outlines data integration and data visualisation product vision underpinned by MuleSoft and garnished with Tableau Continue Reading
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News
19 Nov 2019
Dreamforce 19: Salesforce promotes enhanced MuleSoft data integration
SaaS CRM supplier dubs enhancements to its acquired MuleSoft integration software “Customer 360” on the eve of its annual Dreamforce event in San Francisco Continue Reading
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News
17 Nov 2019
Australian bourse to overhaul technology infrastructure
The Australian Securities Exchange is embracing digital ledger technology, microservices and DevOps to modernise its core systems Continue Reading
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E-Zine
14 Nov 2019
CW APAC: Expert advice on container security
For all the promises of containers, changes in architecture and practices associated with the technology bring new challenges and opportunities. In this handbook, Computer Weekly looks at the security challenges associated with container technology. Continue Reading
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E-Zine
12 Nov 2019
The importance of digital accessibility
In this week’s Computer Weekly, we examine what retailers need to do to make their digital channels accessible for disabled people. We look at the rise of alternative desktop productivity tools to Microsoft Office. And our new buyer’s guide covers next-generation programming tools such as no-code/low-code development. Read the issue now. Continue Reading
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News
08 Nov 2019
Are you paying too much for application management services?
Man-hours metrics may not give the best value for money. Rimini Street hopes to pivot the conversation towards incident reduction Continue Reading
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Feature
07 Nov 2019
Satellite firm SES saves millions with cloud project management tools
Discover how satellite firm SES modernised project management with a cloud-based system from Precursive, based on live data and tailored in its reporting to different managerial roles Continue Reading
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E-Zine
07 Nov 2019
CW Benelux: Dutch banks fight money laundering
Dutch banks are sharing expertise and resources to help reduce money laundering through their accounts. Also read in this issue how companies could lose loyal IT staff because salary rises do not match those at rival employers, and why a Dutch province is pioneering a no-code software development platform. Continue Reading
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News
06 Nov 2019
Machine learning will have bigger impact than cloud
Workday’s vice-chairman explains how machine learning can help employees become more effective, and hints at the company’s moves beyond finance and HR software Continue Reading
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News
06 Nov 2019
Sage brings cloud-based Intacct to UK market
Sage is bringing its cloud-based accountancy software acquired with US-based Intacct to the UK, and publishes research advancing a digital CFO concept Continue Reading
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Feature
06 Nov 2019
How companies can do the right thing with online reviews
TripAdvisor and Amazon have had to learn how to manage online reviews in ways that other companies can learn from Continue Reading
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News
05 Nov 2019
Ransomware authors seeking new ways to avoid being spotted
Sector analysis from Sophos has revealed some insight into how malware authors are adapting to thwart cyber security controls Continue Reading
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Podcast
05 Nov 2019
Podcast: The Computer Weekly Downtime Upload – episode 35
In this week’s episode of the Computer Weekly Downtime Upload podcast, the team pick over the finale of Channel 4 reality show The Circle, talk General Election tech and find out why enterprises are not prepared to pay a premium for business applications infused with AI Continue Reading
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Feature
30 Oct 2019
Are AI applications failing to live up to hype in enterprise adoption?
Artificial intelligence has been baked into enterprise applications in recent years and often given special names, such as Einstein, Leonardo and Coleman. But has the hype delivered? Continue Reading
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News
30 Oct 2019
Cost savings drive business automation
While businesses are using automation to save money, many also see robotic process automation as essential to support new business initiatives Continue Reading
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News
30 Oct 2019
Singapore startup plugs AI skills gap with pre-trained microservices
Sentient.io is offering artificial intelligence microservices that developers can use to augment their applications with speech recognition and other AI capabilities Continue Reading
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News
29 Oct 2019
How Aussie Broadband is improving service levels with automation
Australian telco Aussie Broadband has improved customer service though automation, even with a lean team and a growing subscriber base Continue Reading
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News
29 Oct 2019
Businesses at risk as mainframe skills die out
Most businesses that are heavily reliant on mainframes fear a shrinking skills pool Continue Reading
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News
29 Oct 2019
Post Office IT trial judgement within days
The judgment in the second trial in a multimillion-pound legal battle over an allegedly faulty IT system at the Post Office is imminent Continue Reading
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News
28 Oct 2019
Unit4 CEO Mike Ettling: enterprise customers won’t pay extra for AI
Mike Ettling, chief executive, Unit4, spoke to Computer Weekly at the Unleash HR conference in Paris about ERP trends, and how he is positioning the firm he started running this year Continue Reading
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News
24 Oct 2019
British Gas powers customer experience with third-party Salesforce app
Its parent company, Centrica, uses Salesforce to support Hive – now British Gas is using a third-party Salesforce app to improve customer experience Continue Reading
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News
22 Oct 2019
Australia, Singapore emerge tops in data readiness index
Organisations in Australia and Singapore are among the most advanced in the Asia-Pacific region in harnessing data to achieve key business outcomes Continue Reading
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E-Zine
22 Oct 2019
Microsoft vs Google – who’s winning the cloud email race?
In this week’s Computer Weekly, there’s a two-horse race for dominance in the cloud email market between Microsoft and Google, but they are not alone – we examine the runners and riders. Our latest buyer’s guide looks at governance, risk and compliance solutions. And we assess the progress of public cloud in the banking sector. Read the issue now. Continue Reading
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News
22 Oct 2019
APAC spending on AI systems to hit $6.2bn in 2019
Led by China and organisations in the banking industry, APAC spending on artificial intelligence is set to grow by almost 64% this year, according to IDC Continue Reading
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News
21 Oct 2019
Edge computing, 5G spur mobile mixed reality market
Research identifies 5G networks and edge computing as two key emerging technologies that will accelerate the development of mixed reality from 2020 Continue Reading
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News
21 Oct 2019
SAP cloud revenue boosted by Microsoft deal
New contract with Microsoft will see Azure become the preferred hosting platform for ECC to SAP S/4 Hana cloud migrations Continue Reading
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News
18 Oct 2019
Talent shortage impedes UK business data analytics efforts
Research from data blending and preparation supplier Alteryx finds UK businesses struggling to make the most of their data due to a shortage of data analytics expertise Continue Reading
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News
18 Oct 2019
Due diligence requires a flexible, standardised approach
A study has found that procurement professionals are not confident of the process for vetting new suppliers – but a one-size assessment approach does not fit all Continue Reading
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E-Zine
15 Oct 2019
Securing the internet of things
In this week’s Computer Weekly, as security concerns prevent many organisations from adopting the internet of things, we examine mitigation strategies. Many firms are still struggling with GDPR policies – we assess if full compliance is ever possible. And we look at the technologies for delivering on-premise object storage. Read the issue now. Continue Reading
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News
14 Oct 2019
PDPC issues cross-border data transfer guidelines for cloud services
Singapore’s data protection watchdog issues advisory guidelines to help businesses and cloud suppliers stay on the right side of the law under the country’s data protection regime Continue Reading
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News
11 Oct 2019
SAP CEO Bill McDermott steps down
McDermott will be replaced by SAP board members Jennifer Morgan and Christian Klein Continue Reading
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E-Zine
10 Oct 2019
CW Middle East: Saudi banks trial biometrics in ATMs
Biometric and blockchain technologies are being used in tandem to provide ID verification at Saudi Arabian cash machines. Also read about the first government organisation in Bahrain to migrate to Amazon Web Services, and an interview with Yasmeen Al Sharaf, head of fintech and innovation unit, Central Bank of Bahrain. Continue Reading
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News
07 Oct 2019
Interview: BHF on using cloud and big data to improve heart patient outcomes
The British Heart Foundation (BHF) has set itself the lofty goal of eradicating the fear of developing heart and circulatory disease by 2030, with the help of cloud, big data and personalisation technologies Continue Reading
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News
01 Oct 2019
Citrix looks to grow APAC footprint with the intelligent workspace
Citrix is looking to expand its footprint in Asia-Pacific – particularly in Japan, where firms are starting to warm up to flexible work arrangements Continue Reading
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News
01 Oct 2019
Future Decoded: How AI plus automation adds up to transformative change
Robotic process automation combined with artificial intelligence is a recipe for digital transformation, and new research suggests businesses that use AI are gaining a competitive advantage Continue Reading
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News
01 Oct 2019
Marketplace push aims to get the NHS automating
Thoughtonomy is hosting a new marketplace to encourage NHS trusts to share their intelligent automation bots Continue Reading
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News
30 Sep 2019
Australia gets ready for open banking
Traditional banks and fintech firms alike will need to bite the bullet in the crucial startup period if Australia’s open banking regime is to succeed Continue Reading
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News
30 Sep 2019
Dubai’s Precision Group takes manufacturing into the cloud
Head of IT at mould and packaging company talks about leading its digital transformation programme Continue Reading
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News
30 Sep 2019
The bots turning businesses into digital transformers
As companies increasingly turn to robotic process automation to accelerate digital transformation, Computer Weekly takes a look at how the market is evolving Continue Reading
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News
25 Sep 2019
Why quantum needs a classic approach for supremacy
Google claims it has developed an algorithm for a quantum computer that would take a traditional “classical” computer 10,000 years to run. We investigate Continue Reading
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News
25 Sep 2019
European enterprises 'waste' £24,000 a day on unused cloud services, says Insight research
The latest Insight Intelligent Technology Index report highlights the economic impacts of wasted cloud resources within European enterprises Continue Reading
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News
25 Sep 2019
Executive interview: Speed is cloud apps benefit, says Oracle’s Miranda
In a Q&A with Computer Weekly at Oracle Open World 2019, applications head Steve Miranda discussed the supplier’s approach to cloud applications, digital assistants and machine learning Continue Reading
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Podcast
24 Sep 2019
Podcast: The Computer Weekly Downtime Upload – Episode 31
In this week’s episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly and Clare McDonald are joined by Ryan Priest for an accidentally transport-heavy chat about the week in tech Continue Reading
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News
23 Sep 2019
Basic data and skills needed to fix UK social care
Foundations need to be in place to save the social care system from collapse, and NHSX needs to step up to the task, according to a Doteveryone report Continue Reading
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E-Zine
19 Sep 2019
CW APAC: Buyer’s guide to human capital management
In this buyer’s guide, focused on human capital management (HCM) in the Asia-Pacific region, we look at the advantages of HCM software in recruitment, the importance of listening to staff and the considerations that should be made when using work algorithms. Continue Reading
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News
18 Sep 2019
Singapore Airlines extends use of VMware Workspace One
Singapore’s national carrier is extending the use of Workspace One to more users in a move to enable its workforce to stay productive while on the go Continue Reading
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E-Zine
17 Sep 2019
The £1bn IT plan to modernise UK railways
In this week’s Computer Weekly, we talk to Network Rail’s CIO about the £1bn IT plan that underpins the modernisation of UK railways. As 5G roll-outs begin, we look at the likely enterprise applications of the new mobile network technology. And we examine the progress of cloud computing in financial services. Read the issue now. Continue Reading
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Feature
13 Sep 2019
4 ways to use blockchain in the supply chain
As blockchain technology enters its 11th year, its use in the supply chain is burgeoning. Here are some of the areas that are garnering the most interest. Continue Reading
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News
13 Sep 2019
West Midlands gears up for the next phase of 5G
West Midlands 5G (WM5G) marks launch of UK’s first dedicated 5G accelerator programme by holding a series of demos to showcase the wide variety of use cases that exist for the technology Continue Reading
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News
12 Sep 2019
How Zendesk plans to crack the enterprise market
Zendesk has been courting enterprises by billing itself as a customer experience software company and is leaning on its design smarts to stand out among bigger rivals Continue Reading
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News
11 Sep 2019
How SATS is using digital twin tech to improve operations
Singapore-based SATS has been using a digital twin platform to model food production processes to improve in-flight catering operations Continue Reading
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Tutorial
10 Sep 2019
Introduction to supply chain management software of 2020
Discover the functions of supply chain management software and learn how SCM software helps companies manage the complex demands of today's customers. Continue Reading
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News
10 Sep 2019
Why it makes sense to use a third party to keep the IT lights on
Keeping operational systems running is a full-time job, but as systems get older, they end up being out of support Continue Reading