Business process management (BPM)
Business process management (BPM) is a structured approach to improving the processes organizations use to get work done, serve their customers and generate business value.. See complete definition.
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News
18 Jun 2025
Workday UK head Dan Pell: Managing AI agents requires system of record
Speaking with Computer Weekly at Workday’s Elevate 2025 event in London, its UK and Ireland general manager discussed what it will mean to manage digital labour Continue Reading
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News
29 May 2025
Sapphire 2025: BASF evolves business with move to SAP S/4Hana
Germany-based global chemical giant BASF has elected to move its SAP IT estate to S/4Hana private cloud to evolve its business in uncertain times Continue Reading
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News
21 May 2025
Sapphire 2025: SAP mints business AI flywheel with Palantir on board
SAP CEO Christian Klein put economic and geopolitical uncertainty at the centre of the opening keynote at the supplier’s global Sapphire event in Orlando Continue Reading
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News
08 May 2025
Oracle NetSuite’s Goldberg: Autonomous AI next applications phase
Speaking with Computer Weekly at SuiteConnect 2025 in London, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence in ERP is evolving Continue Reading
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News
07 May 2025
ServiceNow K25: McDermott vaunts agentic AI platform as revolutionary
At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for its Now platform and targeted CRM as prime field for growth Continue Reading
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Feature
06 May 2025
Agentic AI could yield creative futures if it augments human workers
Can artificial intelligence systems capable of autonomous action and decision-making become a reality that augments human workers? Or will they be agents of oppression, hell-bent on efficiency? Continue Reading
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Feature
23 Apr 2025
Enterprise strategies for API management
Application programming interfaces are the connective tissue of the modern enterprise, driving innovation and integration. But managing them effectively requires enterprises to consider governance, security and lifecycle management while preparing for emerging threats and technologies like AI Continue Reading
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News
21 Apr 2025
CW Innovation Awards: Taking the big bang approach to reporting
A company-wide SAP revamp has transformed Bosch Global Software Technologies’ financial and HR processes, delivering granular insights and streamlined operations Continue Reading
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Feature
03 Apr 2025
Low code vs. BPM: Differences and similarities
Low-code development and business process management help digitize and optimize business operations. Learn how each works and how together they enable digital transformation. Continue Reading
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News
24 Mar 2025
Oracle plants agentic AI flag in business process automation
Oracle promotes its Agentic AI Studio, unveiled at OracleCloud World Tour London, as an avowed business process automation accelerant Continue Reading
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Feature
19 Mar 2025
Cinema is given a new lease of life by Danes and data
Those who think that cinema is dying out are failing to see the full picture and move with the times, according to Danish entertainment company Nordisk Film Continue Reading
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News
19 Feb 2025
European and African tech skills programme could increase economic ties
Africa is a continent on the up, and if Europe wants to form lucrative relationships with its nations, it must have something to trade. IT skills and knowledge exchanges unlock opportunities Continue Reading
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News
18 Feb 2025
EY: Industrial companies worldwide stunted in emerging technology use
Businesses globally are spending more on emerging technologies year-on-year, but struggle to expand experimental use cases, finds EY’s sixth annual Reimagining Industry Futures study Continue Reading
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Definition
12 Feb 2025
What are agreed-upon procedures (AUPs)?
Agreed-upon procedures are a standard a company or client outlines in an engagement letter or other written agreement when it hires an external party to perform an audit on a specific test or business process. Continue Reading
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Blog Post
11 Feb 2025
The journey to Agentic AI impact in 2025
This is a guest blogpost by Paul O’Sullivan, SVP Solution Engineering and Salesforce UKI CTO. Artificial Intelligence has undergone an extraordinary evolution — from predicting trends and ... Continue Reading
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News
30 Jan 2025
ServiceNow vaunts agentic AI and announces 22% annual revenue growth
ServiceNow has declared full-year revenue close to $11bn, representing 22% year-on-year growth, as it announces a battery of agentic AI product updates Continue Reading
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Feature
09 Jan 2025
Top 12 business process management certifications for 2025
These certifications and courses can help you gain the specialized knowledge you need to bolster your credentials and marketability as a BPM professional. Continue Reading
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News
08 Jan 2025
Software AG shrinks with sale of Alfabet and Cumulocity
Software AG, Germany’s number two business software company, after SAP, has announced the latest turn in its shrinkage under the umbrella of private equity group Silver Lake Continue Reading
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News
17 Dec 2024
How NCS is tackling the enterprise IT market
The technology service provider is counting on its government experience, global expert network and cyber security capabilities to penetrate the enterprise IT market Continue Reading
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News
13 Dec 2024
Post Office scandal 2024 – part 3: Fujitsu’s 12-month fall from grace
After years of refusing to comment, Fujitsu was unable to continue hiding from its role in the Post Office Horizon IT scandal as politicians and a public inquiry demanded answers Continue Reading
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News
20 Nov 2024
Post Office project taking control of Horizon data from Fujitsu as part of messy split
The Post Office will no longer rely on Fujitsu for Horizon data past and present once cloud migration project is complete, in a major uncoupling of the 30-year relationship Continue Reading
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News
30 Oct 2024
How FPT Software is expanding its footprint in APAC
Vietnamese IT giant is experiencing rapid growth in the region, driven by its diverse workforce, focus on key technologies and ability to navigate a highly competitive IT services market Continue Reading
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News
28 Oct 2024
How Manulife is empowering sales and call centre agents with AI
Canadian insurance giant is leveraging generative AI to personalise customer experiences, transform contact centre workflows and automate underwriting processes Continue Reading
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Opinion
23 Sep 2024
Benioff’s Agentforce gambit might just work
At Dreamforce 2024 in San Francisco, Salesforce announced the potential for its customers to embed virtual agents on its platform, so avoiding what the supplier dubs DIY GenAI. Will it work? Continue Reading
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News
21 Aug 2024
Wells Fargo bank turns to AI to help families settle estates after a death
Wells Fargo bank is winning customers after using business automation software and artificial intelligence to help people manage the estates of relatives following a bereavement Continue Reading
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News
31 Jul 2024
Court overturns Appian’s $2bn trade secrets award against Pegasystems
Business process management software suppliers Pegasystems and Appian head for retrial after a judge finds flaws in trade secrets trial Continue Reading
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News
12 Jul 2024
IBM: Reimagine processes to unlock AI’s value
Asia-Pacific organisations must reimagine processes for AI success, says IBM’s general manager for the region, Paul Burton Continue Reading
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Opinion
08 Jul 2024
Enterprises must stop GenAI experiments and start long-term strategies
Steven Webb, chief technology & innovation officer, Capgemini UK argues for enterprise organisations to put aside GenAI experimentation and build long-term strategies with it Continue Reading
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News
20 Jun 2024
Bupa turns to data to provide personalised health services
Private healthcare provider Bupa says a project to deploy business process automation is bringing it closer to APAC customers Continue Reading
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Definition
18 Jun 2024
standard operating procedure (SOP)
A standard operating procedure is a set of step-by-step instructions for performing a routine activity. Continue Reading
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E-Zine
11 Jun 2024
Drilling into data to help the UK’s energy transition
In this week’s Computer Weekly, we find out how data is accelerating the UK’s energy transition to net zero. With Windows 10 support ending next year, we examine the issues around preparing to upgrade to Windows 11. And we explore the key considerations when deploying artificial intelligence infrastructure to harness its full potential. Read the issue now. Continue Reading
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News
13 May 2024
How SingPost is delivering on digital transformation
SingPost group CIO outlines the company’s efforts to leverage AI and automation to improve operations, emphasising the importance of building the right culture as it expands its regional footprint Continue Reading
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News
25 Apr 2024
Executive interview: Salesforce AI head discusses dynamic flowcharts
Business workflows can usually be mapped onto flowcharts which depict the set of actions an IT system takes, but large language models can make this dynamic, according to Jayesh Govindarajan, senior vice-president of AI at Salesforce Continue Reading
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News
03 Apr 2024
Boomi CEO anticipates rise of the AI agent economy
Boomi CEO talks up the company’s efforts to build up an AI agent architecture, its upcoming AI capabilities set to debut next month, and its footprint in the Asia-Pacific region Continue Reading
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News
27 Feb 2024
How TeamViewer is charting its growth beyond remote connectivity
TeamViewer CEO Oliver Steil outlines the company’s efforts to build on its remote connectivity and control capabilities to support emerging use cases such as smart factories Continue Reading
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Opinion
17 Jan 2024
2024: The year Generative AI is let out of its cage
Instead of worrying about AI taking over their jobs perhaps people should wonder if their work will be taken over by a new starter who knows how to use AI. Continue Reading
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News
27 Dec 2023
Top 10 business applications stories of 2023
Generative AI has become unavoidable for business applications suppliers. C-level executives offer insights here, while the fundamentals of user enterprise software strategy remain visible beneath the AI froth Continue Reading
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Definition
21 Dec 2023
business process outsourcing (BPO)
Business process outsourcing (BPO) is a business practice in which an organization contracts with an external service provider to perform an essential business function or task. Continue Reading
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Definition
19 Dec 2023
Business Process Model Notation (BPMN)
Business Process Modeling Notation (BPMN), also called Business Process Model and Notation, is an open standard to diagram a business process. Continue Reading
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Definition
15 Dec 2023
business process management software (BPMS)
Business process management software (BPMS) helps companies design, model, execute, automate and improve a set of activities and tasks that, when completed, achieve an organizational goal. Continue Reading
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Definition
11 Dec 2023
Business Process Management Initiative (BPMI)
Established in August 2000, the Business Process Management Initiative (BPMI) is a nonprofit organization that promotes the standardization of common business processes, as a means of furthering e-business and B2B development. It has since merged with the Object Management Group (OMG). Continue Reading
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Feature
08 Dec 2023
How generative AI is put to work in business applications
Generative AI has kicked up a storm in 2023. We look the opportunities and challenges for businesses, highlighting a range of live applications Continue Reading
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Definition
01 Dec 2023
digital process automation
Digital process automation (DPA) uses low-code development tools to automate processes that can span multiple applications. Continue Reading
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News
22 Nov 2023
Boomi doubles down on AI and automation
Boomi executives talk up the company’s artificial intelligence and automation capabilities and its growing traction in ANZ during a recent event in Sydney Continue Reading
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News
17 Nov 2023
Oracle NetSuite CEO Goldberg: AI a sleeping giant coming to life
Speaking with Computer Weekly at SuiteWorld, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence has emerged from obscurity to be of business moment Continue Reading
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News
16 Nov 2023
SAP sustainability study reveals UK businesses lack funding
An annual sustainability study by SAP reveals UK businesses are on the right track, but still face barriers in the long run Continue Reading
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E-Zine
09 Nov 2023
Heineken lets the data flow
In this month’s CW EMEA ezine, we find out about Heineken’s mission to make the most out of the data it holds through an enterprise-wide data ecosystem. We also look at how the UK has turned its back on the German government-funded Gaia-X data platform, why cyber experts are urging the EU to rethink vulnerability disclosure plans, and how the IT industry is responding to the software developer skills shortfall. Read the issue now. Continue Reading
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News
30 Oct 2023
Devon County digitises with Unit4 ERP
Unit4 and Embridge Consulting have paired up to help Devon County Council digitise its organisation, data and services Continue Reading
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News
23 Oct 2023
CTO interview: Pegasystems’ Don Schuerman on using AI to set business goals
Generative AI is on the cusp of allowing companies to automate business processes to meet business goals Continue Reading
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News
18 Oct 2023
SuiteWorld 23: Oracle NetSuite pushes business efficiency by way of AI
Oracle NetSuite’s Evan Goldberg posited AI old and new as means for organisations to do more with fewer resources, speaking at the company’s annual global SuiteWorld conference in Las Vegas Continue Reading
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News
16 Oct 2023
Oracle’s Steve Miranda: Customers nearing inflection point with Fusion
In a Q&A with Computer Weekly at Oracle Open World, applications head Steve Miranda discussed how its customers are moving from project-driven to business-driven approaches, and how GenAI is for real Continue Reading
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News
04 Oct 2023
UK emphasises EU split by kicking digital trade scheme into long grass
Former Gaia-X CEO talks exclusively to Computer Weekly about UK inertia on cross-border data tech Continue Reading
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Definition
26 Sep 2023
business process mapping
Business process mapping is the visual display of the steps within a business process showing how it's done from start to finish. Continue Reading
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News
20 Sep 2023
Oracle CloudWorld 2023: Ellison heralds dawn of generative AI era
Oracle’s founder and chief technology officer, Larry Ellison, lends his heft to the generative AI vogue Continue Reading
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Definition
19 Sep 2023
business process improvement (BPI)
Business process improvement (BPI) is a practice in which enterprise leaders analyze their business processes to identify areas where they can improve accuracy, effectiveness and efficiency and then make changes within the processes to realize these improvements. Continue Reading
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Definition
19 Sep 2023
business process
A business process is an activity or set of activities that accomplish a specific organizational goal. Business processes should have purposeful goals, be as specific as possible and produce consistent outcomes. Continue Reading
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News
13 Sep 2023
How DocuSign is extending its capabilities beyond e-signatures
DocuSign is harnessing large language models to help individuals make sense of agreements and employing AI-based biometrics to verify the identity of signers, as part of its broader efforts to expand its capabilities beyond electronic signatures Continue Reading
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Podcast
12 Sep 2023
Podcast: ‘Data first’ a key principle of digital transformation
Chris Gorton of Syniti says organisations should put data first during digital transformation projects, and that means getting data quality, access rights and governance right Continue Reading
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Definition
29 Aug 2023
change request
A change request is a formal proposal for an alteration to some product or system. Continue Reading
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Definition
01 Aug 2023
change management strategy
A change management strategy is a plan for or systematic approach to dealing with a transition or transformation in an organization. Continue Reading
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News
28 Jul 2023
ServiceNow Q2 2023: 23% year-on-year growth with GenAI to fore
ServiceNow has announced second-quarter 2023 revenue of $2.15bn, up 23% on the same quarter in 2022. The digital workflows automation supplier stressed GenAI developments and partnerships Continue Reading
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Feature
21 Jul 2023
HR software and strategies to combat staff attrition
While there is no simple technological solution to the problem of staff attrition, a combination of management strategies and business applications can improve engagement and retention Continue Reading
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Feature
11 Jul 2023
How to assess and stem digital transformation failures
Digital transformation projects have bred a litany of failure. How can this tendency be reversed? Continue Reading
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Feature
23 Jun 2023
Why low code/no code opens doors but no panacea for skills shortages
Citizen development is not without risk but it has a bright future in the enterprise, especially as a way to handle skills gaps Continue Reading
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News
20 Jun 2023
ServiceNow’s Bill McDermott: a ‘work in progress’
Bill McDermott, president and CEO of ServiceNow, speaks to Computer Weekly about his vision for the company and the technology industry, which he believes to be in the throes of exponential change Continue Reading
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News
16 Jun 2023
Citi US Personal Banking turns to AI to ‘delight’ customers with personalised services
Citigroup’s US Personal Banking business has created a repository of customer data and is rolling out a decision engine to provide customers with personalised services Continue Reading
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Blog Post
09 Jun 2023
Why the ‘digital offensive’ starts with automation
This a guest blogpost by Gert-Jan Wijman, VP of EMEA, Celigo This decade for UK businesses has been epitomised by crises. First the Covid-19 pandemic, then its aftershocks, and now the inflationary ... Continue Reading
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News
17 May 2023
Knowledge 2023: Ready for the exponential enterprise, says McDermott
ServiceNow CEO Bill McDermott called for IT and ‘the business’ to finally come together in what he called the ‘exponential enterprise’ at the supplier’s Knowledge 2023 conference in Las Vegas Continue Reading
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News
12 May 2023
IT Priorities 2023: Business automation intensifies as data governance returns
Business automation and a renewed focus on data governance to get more value from data have attracted more interest for UK enterprise software investment, says the TechTarget IT Priorities 2023 survey Continue Reading
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News
05 May 2023
Employee perception may be key to success of UAE’s big data initiative
Study shows the impact employee perception can have on big data projects in the United Arab Emirates Continue Reading
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Guest Post
04 May 2023
Generative AI in the enterprise: Lessons learned
The use of generative AI in the enterprise is changing software interactions and customer engagement. Four use cases can help IT leaders better understand the tech's potential. Continue Reading
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Feature
17 Apr 2023
Belgian experts take on data challenges
Having been involved in storage and data management for more than two decades, Belgian experts are positioned to help tackle the challenges brought on by a growing volume of unstructured data Continue Reading
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Feature
06 Apr 2023
How sustainability software bears broad benefits beyond cost savings
The imperative for organisations to do a better sustainability job is clear. There is business software that can help, with data at its core, and smart companies are acting now Continue Reading
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Definition
05 Apr 2023
Total Quality Management (TQM)
Total Quality Management (TQM) is a management framework based on the belief that an organization can build long-term success by having all its members -- from low-level workers to its highest-ranking executives -- focus on improving quality and, thus, delivering customer satisfaction. Continue Reading
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News
05 Apr 2023
The Folio Society turns over new leaf with NetSuite
Well known for its illustrated, hardback editions of books, The Folio Society has brought its finance systems up to date, in part to aid international growth, with Oracle NetSuite Continue Reading
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Podcast
24 Mar 2023
Everywoman in Tech, datacentre heat reuse – Computer Weekly Downtime Upload podcast
The team talks about disclosure regarding diversity and inclusion programmes, datacentre heat reuse in swimming pools, and NetSuite supporting business transformation at Guinness World Records Continue Reading
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Feature
07 Mar 2023
Culture eats technology in digital transformation
Digital transformation without culture change is an empty phrase, but get the balance right and you can reap rewards Continue Reading
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Definition
22 Feb 2023
operating model
An operating model is a visual representation of how an organization delivers value to its internal and external customers. Continue Reading
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News
21 Feb 2023
UK finance firms short of data skills
Financial services companies in the UK lack the data skills they will need to succeed in an increasingly digital world Continue Reading
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Definition
16 Feb 2023
time management
Time management is the coordination of tasks and activities to maximize the effectiveness of an individual's efforts. Continue Reading
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E-Zine
16 Feb 2023
CW APAC: Expert advice on data analytics
Organisations are constantly searching for the most fruitful ways to process their data. In this handbook, focused on data analytics in the Asia-Pacific region, Computer Weekly looks at how to marry the art and science of analytics, environmental considerations, the risks of sovereign data strategies and what one telco has done to address scalability challenges. Continue Reading
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News
27 Jan 2023
SAP 2022: 11% revenue growth, 2.5% staff targeted by restructure
SAP has announced full-year 2022 revenue of nearly €31bn, up 11% year on year. In 2023, it will explore a sell-off of Qualtrics stake and do a restructure, with an impact on 2.5% of staff Continue Reading
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News
10 Jan 2023
Belfast Harbour sails out with Oracle cloud applications
Belfast Harbour spies a more efficient and flexible future on the horizon as it sets sail with Oracle Fusion Cloud ERP Continue Reading
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News
04 Jan 2023
St Helens Council plumps for Unit4 ERP to forward automation plans
St Helens Borough Council has replaced an in-house system with Unit4 and Proactis enterprise applications technologies to advance its digital transformation plans Continue Reading
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News
30 Dec 2022
Top 10 information management stories of 2022
Data for good is a theme of the information management stories of 2022 selected here. From tracking space junk, through medical kits for Ukraine, to professionalising data science to benefit society Continue Reading
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News
30 Dec 2022
Top 10 Computer Weekly Downtime Upload podcasts of 2022
The team began with a sombre episode about Ukraine and went on to tackle the more familiar topics of diversity, datacentre sustainability and data. New for 22: Cliff Saran’s interviews with IT thought leaders Continue Reading
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Blog Post
22 Nov 2022
Three things to avoid doing with AI in a recession, and what to do instead
This is a guest post by Shaun McGirr, EMEA RVP of AI Strategy, Dataiku Some companies see AI as a tool to help them do what they already do at lower cost or faster, while others see AI as something ... Continue Reading
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E-Zine
21 Nov 2022
CW APAC: Trend Watch: Artificial intelligence in APAC
Artificial intelligence is becoming more commonplace across business. In this handbook, focused on the adoption of the technology in the Asia-Pacific region, Computer Weekly looks at what still stands in its way, Dell’s deep learning model, how AI can realise its potential in healthcare, and the pros and cons of using AI and ML applications in the cloud. Continue Reading
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News
15 Nov 2022
SAP Build launched at TechEd to appeal to business user developers
SAP is launching a low-code platform, SAP Build, aimed squarely at line of business users, at its TechEd conference in Las Vegas. Build is part of the supplier’s Business Technology Platform Continue Reading
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News
24 Oct 2022
Digital Transformation Week Amsterdam: The growing divide between the haves and have-nots
The most successful companies carefully manage how data is taken in and processed – and they use tools to ensure they squeeze the most they can out of every bit of information Continue Reading
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News
12 Sep 2022
SAP users ramp up ESG efforts
The UK & Ireland SAP User Group is developing a special interest group to help their members hit their ESG goals more effectively Continue Reading
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News
12 Sep 2022
Lloyd’s of London is digitally transforming through the front door
Centuries-old financial services organisation is transforming its complex IT infrastructure through digital data Continue Reading
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News
30 Aug 2022
Growing importance of the data strategist in South Holland
Much has been written about the work of data scientists, but the lesser-known role of data strategist is just as essential – as is being demonstrated in the Netherlands Continue Reading
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News
11 Aug 2022
Crown Commercial Service opens door to Salesforce
The Crown Commercial Service has agreed a Memorandum of Understanding with Salesforce to facilitate public sector access to the supplier’s products and services, including Tableau, Slack and Mulesoft Continue Reading
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Definition
09 Aug 2022
Markov model
A Markov model is a stochastic method for randomly changing systems that possess the Markov property. Continue Reading
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News
04 Aug 2022
Bayern Munich sides with Adobe to enhance global fan experience
Bayern Munich is using Adobe’s Experience Cloud and allied software to better connect with its fans in Germany and worldwide Continue Reading
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News
29 Jul 2022
How TCS is supporting Australia’s electricity market settlement
Tata Consultancy Services worked with the Australian Energy Market Operator to build a new system that speeds up electricity market settlement Continue Reading
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News
26 Jul 2022
Lambeth maps future with cloud applications
With its funding dramatically cut, Lambeth Council has turned to cloud delivery of its business applications to have a simpler technology stack and be nimbler in delivering services to its 330,000 population Continue Reading
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Feature
19 Jul 2022
Employee experience joins CX for total enterprise view
Total experience is emerging to join up employee and customer experience for organisations intent on being holistic and progressive Continue Reading
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News
18 Jul 2022
Putting automation into motion will put the wheels on UK economic growth
Automation technologies and artificial intelligence will change the workplace for the better, giving people time to focus on high-value creative work Continue Reading
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News
12 Jul 2022
First cohort of data science professionals certified by AfDSP
The Alliance for Data Science Professionals has certified its first cohort, with the imprimatur of the UK’s national statistician, Ian Diamond Continue Reading
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Feature
05 Jul 2022
How IoT and digital twins could help CIOs meet ESG pledges
Many local authorities have set ambitious net-zero targets. Can IoT technology, allied to digital twinning, help CIOs hit them? Continue Reading