Business process management (BPM)

Business process management (BPM) is a structured approach to improving the processes organizations use to get work done, serve their customers and generate business value. See complete definition.

Podcast 24 Mar 2023
Everywoman in Tech, datacentre heat reuse – Computer Weekly Downtime Upload podcast

The team talks about disclosure regarding diversity and inclusion programmes, datacentre heat reuse in swimming pools, and NetSuite supporting business transformation at Guinness World Records Continue Reading
Feature 07 Mar 2023
Culture eats technology in digital transformation

Digital transformation without culture change is an empty phrase, but get the balance right and you can reap rewards Continue Reading

News 21 Feb 2023

UK finance firms short of data skills

Financial services companies in the UK lack the data skills they will need to succeed in an increasingly digital world Continue Reading
E-Zine 16 Feb 2023

CW APAC: Expert advice on data analytics

Organisations are constantly searching for the most fruitful ways to process their data. In this handbook, focused on data analytics in the Asia-Pacific region, Computer Weekly looks at how to marry the art and science of analytics, environmental considerations, the risks of sovereign data strategies and what one telco has done to address scalability challenges. Continue Reading
News 27 Jan 2023

SAP 2022: 11% revenue growth, 2.5% staff targeted by restructure

SAP has announced full-year 2022 revenue of nearly €31bn, up 11% year on year. In 2023, it will explore a sell-off of Qualtrics stake and do a restructure, with an impact on 2.5% of staff Continue Reading
News 10 Jan 2023

Belfast Harbour sails out with Oracle cloud applications

Belfast Harbour spies a more efficient and flexible future on the horizon as it sets sail with Oracle Fusion Cloud ERP Continue Reading
News 04 Jan 2023

St Helens Council plumps for Unit4 ERP to forward automation plans

St Helens Borough Council has replaced an in-house system with Unit4 and Proactis enterprise applications technologies to advance its digital transformation plans Continue Reading
News 30 Dec 2022

Top 10 Computer Weekly Downtime Upload podcasts of 2022

The team began with a sombre episode about Ukraine and went on to tackle the more familiar topics of diversity, datacentre sustainability and data. New for 22: Cliff Saran’s interviews with IT thought leaders Continue Reading
News 30 Dec 2022

Top 10 information management stories of 2022

Data for good is a theme of the information management stories of 2022 selected here. From tracking space junk, through medical kits for Ukraine, to professionalising data science to benefit society Continue Reading
Blog Post 22 Nov 2022

Three things to avoid doing with AI in a recession, and what to do instead

This is a guest post by Shaun McGirr, EMEA RVP of AI Strategy, Dataiku Some companies see AI as a tool to help them do what they already do at lower cost or faster, while others see AI as something ... Continue Reading
E-Zine 21 Nov 2022

CW APAC: Trend Watch: Artificial intelligence in APAC

Artificial intelligence is becoming more commonplace across business. In this handbook, focused on the adoption of the technology in the Asia-Pacific region, Computer Weekly looks at what still stands in its way, Dell’s deep learning model, how AI can realise its potential in healthcare, and the pros and cons of using AI and ML applications in the cloud. Continue Reading
News 15 Nov 2022

SAP Build launched at TechEd to appeal to business user developers

SAP is launching a low-code platform, SAP Build, aimed squarely at line of business users, at its TechEd conference in Las Vegas. Build is part of the supplier’s Business Technology Platform Continue Reading
News 24 Oct 2022

Digital Transformation Week Amsterdam: The growing divide between the haves and have-nots

The most successful companies carefully manage how data is taken in and processed – and they use tools to ensure they squeeze the most they can out of every bit of information Continue Reading
News 12 Sep 2022

SAP users ramp up ESG efforts

The UK & Ireland SAP User Group is developing a special interest group to help their members hit their ESG goals more effectively Continue Reading
News 12 Sep 2022

Lloyd’s of London is digitally transforming through the front door

Centuries-old financial services organisation is transforming its complex IT infrastructure through digital data Continue Reading
News 30 Aug 2022

Growing importance of the data strategist in South Holland

Much has been written about the work of data scientists, but the lesser-known role of data strategist is just as essential – as is being demonstrated in the Netherlands Continue Reading
News 11 Aug 2022

Crown Commercial Service opens door to Salesforce

The Crown Commercial Service has agreed a Memorandum of Understanding with Salesforce to facilitate public sector access to the supplier’s products and services, including Tableau, Slack and Mulesoft Continue Reading
News 04 Aug 2022

Bayern Munich sides with Adobe to enhance global fan experience

Bayern Munich is using Adobe’s Experience Cloud and allied software to better connect with its fans in Germany and worldwide Continue Reading
News 29 Jul 2022

How TCS is supporting Australia’s electricity market settlement

Tata Consultancy Services worked with the Australian Energy Market Operator to build a new system that speeds up electricity market settlement Continue Reading
News 26 Jul 2022

Lambeth maps future with cloud applications

With its funding dramatically cut, Lambeth Council has turned to cloud delivery of its business applications to have a simpler technology stack and be nimbler in delivering services to its 330,000 population Continue Reading
Feature 19 Jul 2022

Employee experience joins CX for total enterprise view

Total experience is emerging to join up employee and customer experience for organisations intent on being holistic and progressive Continue Reading
News 18 Jul 2022

Putting automation into motion will put the wheels on UK economic growth

Automation technologies and artificial intelligence will change the workplace for the better, giving people time to focus on high-value creative work Continue Reading
News 12 Jul 2022

First cohort of data science professionals certified by AfDSP

The Alliance for Data Science Professionals has certified its first cohort, with the imprimatur of the UK’s national statistician, Ian Diamond Continue Reading
Feature 05 Jul 2022

How IoT and digital twins could help CIOs meet ESG pledges

Many local authorities have set ambitious net-zero targets. Can IoT technology, allied to digital twinning, help CIOs hit them? Continue Reading
News 05 Jul 2022

Netherlands’ AMdEX seeks to democratise the internet

Last year, five Dutch organisations launched an initiative to set up the Amsterdam Data Exchange to simplify data sharing and help democratise the internet Continue Reading
Feature 01 Jul 2022

Tech sector efforts to root out forced labour are failing

Digitally mapping supply chains to identify forced labour and slavery is no longer a technology problem for the IT sector, but a lack of government enforcement and corporate inaction are major barriers to effective change Continue Reading
News 28 Jun 2022

African health charity integrates digital tools with Cognizant

IT services supplier is working with African health charity to integrate digital tools through a five-month project Continue Reading
News 28 Jun 2022

Executive interview: Chris Conradi, chief digital officer, FSN Capital

Chris Conradi is taking his learnings at Google into the private equity industry at Norway’s FSN Capital Continue Reading
News 13 May 2022

Organisational silos hampering integration efforts in Asia

Many organisations in Asia still approach integration in silos, choosing to build hard coded integrations that tend to be brittle and more prone to failure Continue Reading
News 11 May 2022

Sapphire 2022: Klein majors on sustainability and supply chain resilience

At SAP’s first in-person Sapphire customer conference in three years, CEO Christian Klein and his top team revisited the themes of sustainability and supply chain resilience, which were prominent in 2020 and 2021 Continue Reading
News 09 May 2022

India’s IT services market grew at record pace in 2021

Growing investments in cloud, artificial intelligence and cyber security have been a boon to India’s IT and business services market Continue Reading
Feature 14 Apr 2022

How algorithmic automation could manage workers ethically

Managing workers by algorithm and automated process has generated ethical problems aplenty. Can such means be pressed into the service for a more ethical mode of worker management? We find out Continue Reading
News 13 Apr 2022

Oracle vaunts ME as employee experience platform geared to post-crisis workforce realities

Oracle has launched an employee experience platform, dubbed ME, said to be designed for post-Covid, individualistic pandemic workforce trends Continue Reading
Podcast 11 Apr 2022

Energy crisis impact on datacentre market – Computer Weekly Downtime Upload podcast

Podcast team discusses the energy crisis by way of the Sungard AS UK collapse, data analytics-powered wind turbines, and CW survey showing big increase in flexible working for IT professionals Continue Reading
News 30 Mar 2022

ODI sets up institution to promote public data sharing

The Open Data Institute has set up an institution to support the Open Referral UK data standard geared to promote more sharing of public sector data Continue Reading
News 24 Mar 2022

Unipart maps way ahead with Rise with SAP service

Unipart has chosen the Rise with SAP S/4 Hana-based service as it seeks to develop further the systems integration side of its business Continue Reading
News 24 Mar 2022

CW Innovation Awards: Tracking cargo on the road

Through Geodis APAC’s One Road platform, supply chain companies have received fewer enquiries on cargo locations and improved on-time performance using roads as an alternative way to move cargo Continue Reading
News 22 Mar 2022

Competition watchdog contacts Barclays and Lloyds banks over API failures

Barclays and Lloyds banks have failed to meet some of the open banking rules, says competition watchdog Continue Reading
Feature 15 Mar 2022

How data analytics drives wind turbine power generation

Data analytics and related software lies behind the burgeoning wind turbine industry, with predictive maintenance to the fore. We find out how Continue Reading
News 09 Mar 2022

How Kofax is tapping the groundswell in automation

Kofax is counting on its pedigree in optical character recognition and other capabilities to tap the growing market for automation technologies Continue Reading
News 25 Feb 2022

University of Amsterdam teams up with MIT to use analytics for a better world

Dutch and US universities join forces with tech company to help non-government organisations and the United Nations to harness data analytics to achieve sustainable development goals Continue Reading
News 22 Feb 2022

Software AG executives trumpet progress on Helix growth plan

Software AG’s executive team has confirmed progress on a cloud-oriented growth strategy named Helix, launched in 2019 and bolstered by 2021 investment by US technology firm Silver Lake Continue Reading
News 15 Feb 2022

The Citrix deal and what it means for Tibco

The investment firm behind Tibco has been on a spending spree, bolstering its product portfolio and offering new ways to access and connect to data Continue Reading
E-Zine 14 Feb 2022

On a mission to track space junk

In this week’s Computer Weekly, we talk to the space experts tracking orbital debris using graph database technology. We meet the startups taking very different approaches in trying to develop commercial quantum computers. And we ask why it’s so difficult to build a data science team and how to overcome the challenges. Read the issue now. Continue Reading
News 24 Jan 2022

Heathrow Airport takes to the cloud with Oracle Fusion Applications

Airport has implemented a full spread of Oracle Cloud Applications, including ERP and HCM, as it looks to recover from the pandemic Continue Reading
News 14 Jan 2022

Twinings selects Rise with SAP to simplify its business brew

Tea company Twinings Ovaltine has chosen SAP’s Rise subscription service to simplify its relationship with the supplier and focus on future growth Continue Reading
Blog Post 11 Jan 2022

B2B tech skills as the Cinderella of public policy

When government ministers or their policy wonks think of technology and the economy, you can virtually guarantee they are thinking of consumer tech companies, mostly from the west coast of the US. ... Continue Reading
News 06 Jan 2022

How far has Saudi Arabia come with open data?

While clearly on the right path, Saudi Arabia still has a lot to do before it reaps the full benefits of open data Continue Reading
News 29 Dec 2021

Top 10 business applications stories of 2021

2021 saw enterprise software suppliers and users envisaging a nimbler future, beyond the Covid pandemic, with more loosely coupled ERP systems, more flexible business processes, and a renewed digital-first focus on customers Continue Reading
E-Zine 20 Dec 2021

CW APAC: Expert guide to cloud migration

Organisations are increasingly moving their workloads to public cloud. In this handbook, focused on cloud migration in the Asia-Pacific region, Computer Weekly looks at the key strategies to follow, how HPE has transitioned into an as-a-service company, the adoption of cloud in Australia and why VMWare’s chief technology officer endorses a cross-cloud approach Continue Reading
News 20 Dec 2021

Finnish government launches digital economy transformation projects

The Finnish government launches two transformation projects as part of the country’s mission to pioneer a digital economy Continue Reading
News 07 Dec 2021

IT Priorities 2022: ERP gets back on the horse

Automation and going cloud-first have gained significant interest for enterprise software and data management investment in the UK, according to the annual TechTarget/Computer Weekly IT Priorities 2022 survey Continue Reading
News 05 Dec 2021

Australia’s NSW to build A$40m digital twin

The spatial digital twin brings together government data sources to provide insights for urban planners and residents to support decision-making and see into the future Continue Reading
News 29 Nov 2021

NetSuite CEO Goldberg: Growth companies nimble for post-Covid normality

Evan Goldberg, executive vice president of Oracle NetSuite, reflects on the post-Covid-19 pandemic economy through the prism of the Oracle-owned SaaS company Continue Reading
Opinion 25 Nov 2021

Harness data to make better business conversations

Productive business conversations require a data culture underpinned by data literacy and balanced by humanistic values Continue Reading
News 24 Nov 2021

Societe Generale accelerates data and artificial intelligence strategy

French investment banking giant increases its focus on data and artificial intelligence as digital transformation matures Continue Reading
Feature 08 Nov 2021

Mining for intelligence: Why business process intelligence makes for agility

Business process improvement is a never-ending quest for betterment that can be lit up by a new generation of process mining software. We take a deep dive Continue Reading
Opinion 07 Nov 2021

Reaching the data gold standard: dream or reality?

The pandemic has forced businesses to adopt digital technology at a record pace but most organisations find themselves at the beginning of a long journey towards making the most of their data Continue Reading
News 24 Oct 2021

The future of data analytics

The rise of no-code and event-driven architectures are among the developments that will shape the future of data analytics, according to Tibco’s regional chief technology officer Continue Reading
News 04 Oct 2021

How GYG Singapore moved to paperless contracts

The Singapore franchisee of Mexican cuisine specialist Guzman y Gomez has turned to electronic agreements and digital signatures to ease the administrative burden on its HR team Continue Reading
Blog Post 23 Sep 2021

The Wikipedia Effect on digital transformation: collaboration not dictatorship

This is a guest blogpost by Gero Decker, General Manager SAP Business Process Intelligence & Co-founder of Signavio. Despite the growing importance of successful digital transformation, a ... Continue Reading
News 22 Sep 2021

Dreamforce 2021: Benioff declares Salesforce as net zero and Slack ubiquitous across stack

Marc Benioff, CEO and chair of Salesforce, declares his company net zero in a keynote at Dreamforce 2021 in San Francisco, alongside update on Slack integrations Continue Reading
News 13 Sep 2021

RPA adoption still in its infancy in Asia-Pacific

While there have been successful deployments of robotic process automation in mature markets, adoption of the technology is largely in its infancy across Asia-Pacific, says a regional Blue Prism executive Continue Reading
News 24 Aug 2021

Inchcape picks Rise with SAP on Google Cloud to motor on digital

Auto sector company Inchcape has chosen SAP’s Rise service on Google Cloud to drive forward its digital transformation programme Continue Reading
Feature 17 Aug 2021

APAC buyer’s guide to robotic process automation

In this buyer’s guide on RPA, we look at where the technology fits into the broader automation landscape, and other purchase and implementation considerations Continue Reading
News 13 Aug 2021

How to get API deployments right

Application programming interfaces are not the panacea for digital transformation and could even lead to escalating costs for problems that are better addressed through integration Continue Reading
News 04 Aug 2021

Fred IT replaces paper prescriptions with QR codes

Fred IT’s eRX Script Exchange is now used by 21,000 doctors and 95% of Australian pharmacies, delivering more than 11 million digital prescriptions by July 2021 Continue Reading
News 28 Jul 2021

BEIS replaces Excel-based grant system with data management portal

The Department for Business, Energy and Industrial Strategy is replacing an Excel-based system for grant applications with a data management system built by Aiimi Continue Reading
News 27 Jul 2021

Digital manufacturing industry gets £53m government funding boost

Money will be used to create five digital manufacturing research centres, a digital supply chain innovation hub and to fund 37 industry projects Continue Reading
News 23 Jul 2021

SAS steps up free data skills programme for job seekers

SAS has expanded its free data skills for jobseekers’ programme, aiming it at people who have been adversely affected by the economic fallout from the Covid-19 pandemic Continue Reading
News 21 Jul 2021

SAP Q2 2021: revenue down 1%, 600 new S/4 Hana signups

SAP has reported second-quarter 2021 revenue of €6.669bn, down 1% on the same year-ago quarter. Cloud revenue has increased by 11% to €2.276bn, just over one-third of the total, and 250 customers claimed for new Rise with SAP package in the quarter Continue Reading
News 21 Jul 2021

Interview: Chano Fernandez, co-CEO of Workday – a European co-helming a Californian enterprise

Chano Fernandez, co-CEO of Workday, explains how the company’s storied and humane employee culture needs constant tending, and looks forward to a post-Covid acceleration Continue Reading
News 07 Jul 2021

Clara Shih, CEO, Salesforce Service Cloud on the shape of post-pandemic service work

Salesforce Service Cloud CEO Clara Shih has returned to the supplier after a period as a founder CEO and sees the future of contact centre and field service with relatively fresh eyes Continue Reading
Blog Post 02 Jul 2021

Why and how RPA differentiation must advance beyond hype

This is a guest blogpost by Jason Kingdon, chairman and CEO, Blue Prism Robotic Process Automation’s potential to transform the way we work means every technology vendor under the sun is now ... Continue Reading
News 21 Jun 2021

New lab to bolster Singapore’s Industry 4.0 capabilities

Singapore’s Agency for Science, Technology and Research teams up with local manufacturing software company to make Industry 4.0 capabilities more accessible to manufacturers Continue Reading
Blog Post 10 Jun 2021

Throwback Thursday: The business change agenda

It might come as a shock to some people in marketing to find that business transformation, or "business change" as I prefer to call it, is neither new nor driven solely by digital transformation ... Continue Reading
Feature 09 Jun 2021

Covid-accelerated recruitment digitisation to gain sophistication with hybrid models

Recruitment has had to go remote and digital during the Covid-19 pandemic crisis and looks set to fill out and become more sophisticated as hybrid models of working emerge Continue Reading
News 03 Jun 2021

Sapphire 2021: Klein vaunts rebooted Ariba business network as sustainability driver

At the virtual Sapphire 2021 conference, SAP CEO Christian Klein trumpeted the supplier’s procurement network, Ariba, as the core of a revamped global engine for promoting sustainable economic growth Continue Reading
News 12 May 2021

Engineering firm Briggs of Burton maps global expansion with SAP’s Rise service

Briggs of Burton, an engineering firm that makes hygienic equipment for drinks, food and pharmaceutical companies, has chosen SAP’s Rise service to guide its global expansion, initially in China Continue Reading
News 07 May 2021

Monmouthshire County Council digitises HR with Zellis cloud

Monmouthshire County Council is using a cloud HR system from Zellis as part of its digital transformation programme, aimed at being lean and agile Continue Reading
Podcast 27 Apr 2021

Uber drivers’ resistance and the gig economy – Computer Weekly Downtime Upload podcast

In this episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly and Brian McKenna are joined by Sebastian Klovig Skelton to discuss the legal campaign by Uber drivers for the right to be recognised as workers Continue Reading
News 22 Apr 2021

SAP Q1 2021: Revenue nudges up 2% year-on-year, S/4 adoption up 2.5% on prior quarter

SAP has reported first quarter 2021 revenue of €6.35bn, up 2% on the same year-ago quarter. Cloud revenue has increased by 1% year-on-year, and S/4 adoption is up 2.5% on the previous quarter Continue Reading
News 16 Apr 2021

SAP users identify data skills shortage as importance of analytics spikes

Research from the SAP UK & Ireland User Group has demonstrated a data skills dearth among users and a delay in using the SAP Hana in-memory database until full S/4 Hana ERP implementations Continue Reading
News 15 Apr 2021

Uber ordered to reinstate six drivers fired by automated process

A default judgment handed down by Dutch court has ordered Uber to reinstate six drivers with compensation following unevidenced accusations of fraud and automated firing via algorithm Continue Reading
News 30 Mar 2021

Executive interview: Tearing down data silos

Alteryx’s senior vice-president for Asia-Pacific addresses some misconceptions about data analytics and what the company is doing to stake a bigger claim on the market Continue Reading
News 29 Mar 2021

CW Innovation Awards: How DBS is transforming credit processes

DBS Bank’s credit architecture programme has digitised and reimagined credit processes through a unified platform that has improved the productivity and efficiency of its credit teams Continue Reading
News 24 Mar 2021

Covid-torn supply chains speed cloud adoption, says Oracle’s Miranda

Second wave of pandemic has seen some Oracle customers speed up adoption and others attend to some enterprise software housekeeping Continue Reading
News 11 Mar 2021

Oracle Q3, 2020-21: Revenue growth of 3% backdrop to Ellison attack on SAP

Chairman and CTO Larry Ellison launches competitive attack on SAP as Oracle’s third-quarter results show revenue growth of 3% Continue Reading
Feature 19 Feb 2021

Gaurav Dhillon: Silicon Valley is poised to grow up to seize a more spiritual future

Gaurav Dhillon, co-founder of Informatica and founder CEO at SnapLogic, comes from a generation of Silicon Valley Indian immigrants who followed a scholarship route and have helped to shape the area’s tech companies. Here he reflects on his career and the region’s future Continue Reading
News 18 Feb 2021

City of Helsinki adopts MyData principles to improve digital services

Principles on the use of personal data for the benefit of society will guide Finnish capital’s ambitious digital plans Continue Reading
News 14 Feb 2021

Cancer Council NSW fixes data silos in integration move

The Cancer Council in New South Wales has integrated its core systems to eliminate data silos and improve productivity Continue Reading
News 04 Feb 2021

UiPath hires former cloud executive to head APAC business

Former Google and AWS executive Rick Harshman will lead UiPath’s business in Asia-Pacific, where adoption of robotic process automation is growing Continue Reading
News 29 Jan 2021

SAP full-year 2020: Revenue down 1%, cloud growth up 17%

SAP has announced full-year 2020 revenue down 1%, but with cloud growth of 17%, as it divests Qualtrics as a subsidiary. S/4 Hana customer base up 16% to 16,000 Continue Reading
Blog Post 28 Jan 2021

How to thrive in the post-Covid world – 5 tips for success

This is a guest blogpost by Gordon Wilson, CEO, Advanced It would be an understatement to say that Covid-19 has disrupted the way the world does business. How we now operate has to be set in a new ... Continue Reading
News 28 Jan 2021

SAP launches ‘Rise’ business transformation as a service

SAP CEO Christian Klein announces business transformation as a service package, dubbed Rise Continue Reading
Blog Post 14 Jan 2021

Business performance management 14 years on: still chasing the real-time dream

As our contribution to the bit of fun that is Throwback Thursday, we're taking a regular stroll in the Freeform Dynamics archives. “Continuous innovation and real-time steering are needed in the ... Continue Reading
News 13 Jan 2021

South Central Ambulance Service drives out of Covid data fog with Qlik

Ambulance service’s business intelligence has come into its own during the coronavirus crisis, helping the managers behind the paramedics to deliver the service with fast data flows and joined-up datasets Continue Reading
Tip 04 Jan 2021

BPM vs. BPA: The differences in strategy and tooling

The differences between BPM and BPA come down to process complexity, an organization's proficiency with software code and how quickly the business must see ROI. Continue Reading
News 02 Dec 2020

Salesforce confirms rumoured Slack acquisition on eve of Dreamforce 2020

Salesforce has announced a $27.7bn stock and cash acquisition of Slack ahead of the virtual iteration of its Dreamforce 2020 event Continue Reading
Blog Post 20 Nov 2020

CTRL, ALT, REPEAT – Why short-sighted digitisation strategies may see businesses revert to analogue

This is a guest blogpost by Stuart Bernard, Iron Mountain’s VP of Digital Solutions. In it he writes about a new study suggesting Covid-driven digitisation of business processes could be ... Continue Reading
Podcast 27 Oct 2020

Death of tech startups in pandemic. Bolstering diversity – Computer Weekly Downtime Upload podcast

In this episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss the collapse of UK tech startups in the wake of the pandemic, driving diversity, and SAP’s ‘5 & 5 by 25’ procurement pledge Continue Reading
News 19 Oct 2020

How SATS is streamlining procurement

Singapore-based supplier of ground handling and food services is deploying what it calls ‘touchless procurement’ Continue Reading