Business process management (BPM)
Business process management (BPM) is the discipline of improving a business process from end to end by analyzing it, modelling how it works in different scenarios, executing improvements, monitoring the improved process and continually optimizing it.. See complete definition.
When algorithms don’t play fair
In this week's Computer Weekly, we report on the auditing of algorithms to countervail bias. We examine what CISOs can learn from Covid-19. And we assess how competent AI is at building applications that deliver the best possible customer experience, in our buyer's guide to modern software development. Read the issue now.
News : Business process management (BPM)
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January 13, 2021
13
Jan'21
South Central Ambulance Service drives out of Covid data fog with Qlik
Ambulance service’s business intelligence has come into its own during the coronavirus crisis, helping the managers behind the paramedics to deliver the service with fast data flows and joined-up datasets
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December 02, 2020
02
Dec'20
Salesforce confirms rumoured Slack acquisition on eve of Dreamforce 2020
Salesforce has announced a $27.7bn stock and cash acquisition of Slack ahead of the virtual iteration of its Dreamforce 2020 event
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October 19, 2020
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Oct'20
How SATS is streamlining procurement
Singapore-based supplier of ground handling and food services is deploying what it calls ‘touchless procurement’
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August 13, 2020
13
Aug'20
Singapore firms struggle with RPA roll-outs
Almost three-quarters of Singapore business leaders say their organisations are facing difficulties in scaling up their implementations of robotic process automation
In Depth : Business process management (BPM)
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Business process automation expansion could founder on IT drift from business focus
Business process automation might find new territory to expand into as businesses have become bloated with excess processes since the 2008 crash. But has IT drifted out of business alignment again? Continue Reading
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How business software can stay clear of digital addiction
Consumer software is notoriously and deliberately addictive. Should companies and B2B IT emulate that or take the high ground of avoiding the spread of user digital addiction? Continue Reading
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How HR robotics can be good for people
The automation of human resources processes, some of which uses robotic process automation, can benefit humans, as a clutch of Nordic and UK organisations show Continue Reading
Blog Posts : Business process management (BPM)
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Business performance management 14 years on: still chasing the real-time dream
As our contribution to the bit of fun that is Throwback Thursday, we're taking a regular stroll in the Freeform Dynamics archives. “Continuous innovation and real-time steering are needed in the ... Continue Reading
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CTRL, ALT, REPEAT – Why short-sighted digitisation strategies may see businesses revert to analogue
This is a guest blogpost by Stuart Bernard, Iron Mountain’s VP of Digital Solutions. In it he writes about a new study suggesting Covid-driven digitisation of business processes could be ... Continue Reading
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Making efficiency the new normal: end-to-end automation in financial services
This is a guest blogpost by James Loft, COO, Rainbird. If 2020 has been anything so far, ‘unpredictable’ is as good a descriptor as any. The financial services sector has suffered disrupted supply ... Continue Reading
Opinion : Business process management (BPM)
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Driving digitisation: open standards in process automation
Organisations often can’t take advantage of advances in digital technology due to the lack of interoperability in their IT systems in different facilities, but open standards promise a way forward Continue Reading
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Let’s have some more straight talking on AI and robotics
How do you ensure artificial intelligence grows with your business and does not turn into an assortment of technologies that may be fantastic but don’t integrate or scale well? Continue Reading
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How AI is disrupting the role of call centres and call centre staff
Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch Continue Reading
Videos : Business process management (BPM)
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CW500: Chris Osborne, AlertMe.com
In this CW500 Club video, AlertMe.com's Chris Osborne talks to Computer Weekly about the realities of turning big data into business benefits.
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CW500: Bob Harris, Channel 4
In this CW500 Club video, Bob Harris, Channel 4 talks to Computer Weekly about the realities of turning big data into business benefits.