Business process management (BPM)

Business process management (BPM) is a structured approach to improving the processes organizations use to get work done, serve their customers and generate business value. See complete definition.

August 04, 2022 04 Aug'22
Bayern Munich sides with Adobe to enhance global fan experience

Bayern Munich is using Adobe’s Experience Cloud and allied software to better connect with its fans in Germany and worldwide
July 29, 2022 29 Jul'22
How TCS is supporting Australia’s electricity market settlement

Tata Consultancy Services worked with the Australian Energy Market Operator to build a new system that speeds up electricity market settlement
July 26, 2022 26 Jul'22
Lambeth maps future with cloud applications

With its funding dramatically cut, Lambeth Council has turned to cloud delivery of its business applications to have a simpler technology stack and be nimbler in delivering services to its 330,000 population
July 18, 2022 18 Jul'22
Putting automation into motion will put the wheels on UK economic growth

Automation technologies and artificial intelligence will change the workplace for the better, giving people time to focus on high-value creative work

Employee experience joins CX for total enterprise view

Total experience is emerging to join up employee and customer experience for organisations intent on being holistic and progressive Continue Reading
How IoT and digital twins could help CIOs meet ESG pledges

Many local authorities have set ambitious net-zero targets. Can IoT technology, allied to digital twinning, help CIOs hit them? Continue Reading
Tech sector efforts to root out forced labour are failing

Digitally mapping supply chains to identify forced labour and slavery is no longer a technology problem for the IT sector, but a lack of government enforcement and corporate inaction are major barriers to effective change Continue Reading

B2B tech skills as the Cinderella of public policy

When government ministers or their policy wonks think of technology and the economy, you can virtually guarantee they are thinking of consumer tech companies, mostly from the west coast of the US. ... Continue Reading
The Wikipedia Effect on digital transformation: collaboration not dictatorship

This is a guest blogpost by Gero Decker, General Manager SAP Business Process Intelligence & Co-founder of Signavio. Despite the growing importance of successful digital transformation, a ... Continue Reading
Why and how RPA differentiation must advance beyond hype

This is a guest blogpost by Jason Kingdon, chairman and CEO, Blue Prism Robotic Process Automation’s potential to transform the way we work means every technology vendor under the sun is now ... Continue Reading

Harness data to make better business conversations

Productive business conversations require a data culture underpinned by data literacy and balanced by humanistic values Continue Reading
Reaching the data gold standard: dream or reality?

The pandemic has forced businesses to adopt digital technology at a record pace but most organisations find themselves at the beginning of a long journey towards making the most of their data Continue Reading
Driving digitisation: open standards in process automation

Organisations often can’t take advantage of advances in digital technology due to the lack of interoperability in their IT systems in different facilities, but open standards promise a way forward Continue Reading