Business process management (BPM)
Business process management (BPM) is a structured approach to improving the processes organizations use to get work done, serve their customers and generate business value.. See complete definition.
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News
08 May 2025
Oracle NetSuite’s Goldberg: Autonomous AI next applications phase
Speaking with Computer Weekly at SuiteConnect 2025 in London, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence in ERP is evolving Continue Reading
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News
07 May 2025
ServiceNow K25: McDermott vaunts agentic AI platform as revolutionary
At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for its Now platform and targeted CRM as prime field for growth Continue Reading
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Photo Story
01 Oct 2014
Oracle Openworld 2014
Every September, San Francisco plays host to Oracle’s user conference, where customers, users and developers descend on the city to learn the latest on the supplier’s products and services. Continue Reading
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News
15 Sep 2014
Clarks shoes steps into digital
Shoe manufacturer Clarks is replacing its legacy e-commerce sites with a global cloud-based system next month Continue Reading
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News
12 Sep 2014
Retailers need to adopt ‘fail fast’ attitude to technology
Retailers experimenting with digital technologies must take a “fail fast” approach so they can deliver new innovations quickly Continue Reading
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News
11 Sep 2014
Boots to roll out real-time stock visibility in coming weeks
Health and beauty retailer, Alliance Boots, is about to roll out real-time stock visibility to its stores and customers using SAP Hana Continue Reading
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News
09 Sep 2014
EY seeks tech startups to address challenges of right to be forgotten
Professional services firm Ernst & Young is looking for startups to find technology solutions to the ‘right to be forgotten’ regulation Continue Reading
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News
04 Sep 2014
Ordnance Survey to release open data on green spaces
The Ordnance Survey is to release information and statistics on green space in England and Wales as open data Continue Reading
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News
08 Aug 2014
Why John Linwood is not to blame for BBC’s failed technology project
Former BBC CTO has won his case for unfair dismissal over the failed £100m DMI project, but what lessons can be learned? Continue Reading
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News
22 Jul 2014
NAO reveals Home Office spent £347m on failed ICW programme
The Home Office spent £347m closing its Immigration Case Work programme, which was supposed to replace legacy databases Continue Reading
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Photo Story
01 Jul 2014
Wimbledon bunker tour: The IT behind the tennis championships
Computer Weekly goes behind the scenes at Wimbledon to investigate the technology supporting of one of the biggest tennis championships Continue Reading
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News
30 Jun 2014
The CIO Playbook – Innovation
Nicholas R. Colisto describes a comprehensive practical method to tap into your company's reservoir of innovation to solve real business problems in this extract from his book. Continue Reading
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Feature
24 Jun 2014
Unilever puts SAP at the captain’s table
Consumer goods company Unilever works hand in glove with SAP in “speeding up its growth”, according to senior executives at the two firms Continue Reading
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E-Zine
23 Jun 2014
Betting on World Cup success
In this week’s Computer Weekly, we talk to gambling site Betfair about the IT challenges of preparing for the football World Cup. We examine the strategy of cloud software pioneer Salesforce.com as it grows its role in the IT department. And we explain erasure coding – an emerging method for protecting storage hardware. Read the issue now. Continue Reading
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News
16 Jun 2014
Travel group Expedia aims to predict your holiday plans
Travel group Expedia is developing technology that will predict the needs of its customers before they call about their travel plans Continue Reading
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News
30 May 2014
IT supplier insolvencies fall for first time as economy recovers
Technology companies have reached a turning point as insolvencies fall for the first time in 2014 Continue Reading
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E-Zine
01 May 2014
CW Europe – May 2014 Edition
This issue of CW Europe looks at how European Union (EU) countries vary in sharing patient records and exchanging data. Continue Reading
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News
12 Mar 2014
Analytics across the ecosystem
Analytics is a key enabler for life sciences and healthcare organizations to create better outcomes for patients, customers and other stakeholders across the entire healthcare ecosystem, according to this research from IBM. Continue Reading
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News
12 Mar 2014
Gartner: How to build an online community
Gartner analyst Julie Hopkins explains seven ways to lure people to participate in online communities and shows how to choose the tactics that will best suit your business needs. Continue Reading
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News
29 Jan 2014
Case study: Scottish Fire and Rescue advances national BI strategy with QlikView
The Scottish Fire and Rescue Service is using QlikView business intelligence software to bring together its data streams for external reporting and operational intelligence Continue Reading
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News
06 Dec 2013
Nokia Solutions Networks HR rejects best of breed for best of platform
Nokia Solutions and Networks has chosen a ‘best of platform’ approach for its global HR programme in the wake of a reduction in staff from around 80,000 to 50,000, consequent to a restructure in 2011 Continue Reading
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News
05 Dec 2013
700,000 benefit claimants miss out on Universal Credit deadline
The secretary for work and pensions has admitted the Universal Credit benefit scheme will miss its 2017 deadline Continue Reading
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News
21 Nov 2013
Pegasystems CEO Alan Trefler plans his next move for the $500m software company
Alan Trefler discusses his plans for Pegasystems, the BPM and CRM specialist that has grown into a $500m a year company Continue Reading
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News
19 Nov 2013
Human Capital Management
Computer Weekly looks at the steps companies have taken to improve talent management; bridging the gap between the cost savings promised by cloud technologies and the value they deliver. Continue Reading
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News
12 Nov 2013
Big Data analytics: Adoption and employment trends
The report identifies current and future adoption rates for big data by type and size of organisation in the UK Continue Reading
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News
11 Nov 2013
Data on the Balance Sheet
This report from the Centre for Economics and Business Research (Cebr), discusses the economic arguments for placing 'data' as an asset on the company balance sheet. Continue Reading
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News
11 Nov 2013
Hands-on Oracle Application Express security
This book extract demonstrates how Oracle Application Express (APEX) can be vulnerable to SQL injection, using sample code. Continue Reading
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News
31 Oct 2013
Companies are not taking advantage of data analytics, research says
Research by Bersin by Deloitte shows that 86% of businesses have yet to progress beyond using their HR data to generate basic reports Continue Reading
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News
22 Oct 2013
Case study: Pumps maker Hayward Tyler’s restructure sharpened ERP business focus
When a restructure arrives half way through an ERP upgrade, it could be a threat to the IT programme. But Hayward Tyler saw it as a chance to ensure business goals were at the heart of its Epicor project. Continue Reading
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News
25 Sep 2013
Oracle OpenWorld 2013: Oracle customers continue to invest in big data
Airbus, Thomson Reuters and the New York Stock Exchange have all implemented Oracle's big data products to improve their businesses Continue Reading
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Photo Story
24 Sep 2013
Big trends from Oracle OpenWorld 2013: Big data and cloud
Oracle tackled issues of big data and cloud head on at its annual OpenWorld 2013 user conference in San Francisco Continue Reading
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News
05 Sep 2013
Unlocking the value of big data
This independent report provides the first in-depth assessment of the role that data-intensive technology can play in supporting jobs and growth in Ireland over the next five years. Continue Reading
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E-Zine
04 Sep 2013
Banks tighten data handling in race for compliance
Data is obviously a valuable asset to any company, but managed poorly it could also be a liability. Data in the financial sector continues to grow at a rapid pace, so getting your house in order will ensure you are not hit with any unwanted fines or receive any negative PR due to data loss. In this issue of CW Europe read how data discipline ensures you avoid data loss, as well as helping you to think clearer and to be organised. Continue Reading
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News
27 Aug 2013
CW buyer's guide: data management
Effective use of data management systems will provide access to consistent, accurate and current information Continue Reading
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News
20 Aug 2013
Big Data in Big Companies
The International Institute for Analytics (IIA) and SAS, assess how 20 large firms have deployed analytics to generate value from their big data assets. Continue Reading
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News
20 Aug 2013
Privacy and big data
Sixteen key questions companies need to answer when considering the privacy and governance aspects of big data Continue Reading
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Feature
31 Jul 2013
Virgin Media uses ETAdirect to manage engineers more predictively
Virgin Media is using predictive analytics to get the right engineer out to the right problem. It believes its use of TOA Technologies cloud-based ETAdirect system gives it a competitive advantage Continue Reading
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News
05 Jul 2013
Case study: Toyota fleet management system gathers global fork-lift truck data remotely
Toyota Material Handling Europe develops operational data management system that monitors and controls fork-lift trucks globally Continue Reading
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Feature
04 Jul 2013
From chess to ping pong: How Pegasystems is capturing the Fortune 500
Pegasystems is winning business from the world's leading companies as business process management technology enters the mainstream Continue Reading
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News
03 Jul 2013
Ocado delivers with in-house software development
Online grocery retailer Ocado built its own software for its own business – and now it delivers for Morrisons Continue Reading
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E-Zine
02 Jul 2013
Business value from the internet of things
In this week's Computer Weekly, we hear from manufacturing giant GE about its plan for gaining business value from the "internet of things", analysing huge amounts of machine data in an industrial internet. Our latest buyer's guide looks at HR management systems. And we look at ways to improve the detection of data breaches. Continue Reading
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News
11 Jun 2013
Lloyds customer complaints plummet after automating manual processes
Lloyds is claiming dramatic improvements in the quality of its customer service after automating manual banking processes Continue Reading
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News
10 Jun 2013
An Information Architecture Vision
The Open Group assesses the "big data" problem and offers an Enterprise Information Planning and Architecture Model to help organisations make the most of their information. Continue Reading
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News
03 Jun 2013
Gartner: Deriving value from Big Data for CRM
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM). Continue Reading
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News
22 May 2013
McLaren uses high-speed data analytics to gain Formula 1 edge
The McLaren Group uses high-speed data analytics as it seeks a competitive edge for its Formula 1 racing team engineers Continue Reading
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News
22 May 2013
Tesco uses big data to cut cooling costs by up to €20m
Tesco is aiming to save over €20m a year by using sophisticated analytical technology to ensure its chillers work at optimum temperature Continue Reading
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News
01 May 2013
British Army data quality programme tackles ‘whole army’ concept
The British Army’s data quality programme faces a challenge with moves to unify regular and territorial soldiers into one force Continue Reading
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News
01 May 2013
Information Security Breaches Survey 2013
Security breaches cost large businesses an average of £850,000, the 2013 Information Security Breaches Survey reveals. Continue Reading
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News
30 Apr 2013
Tesco uses supply chain analytics to save £100m a year
Understanding return on capital employed was a driving force behind an analytics programme which saves Tesco £100m in supply chain costs Continue Reading
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News
29 Apr 2013
Case study: Telefonica Ireland uses business intelligence to reduce churn
O2 Ireland, part of Telefonica, has been using Teradata’s data warehousing and Cognos BI to stop customers leaving and entice them with location-based offers Continue Reading
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News
18 Feb 2013
Innovative business technologies in a converging world
This independently researched report investigates converging business technologies, including cloud computing, big data analytics and business intelligence. Continue Reading
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Feature
11 Feb 2013
Business applications, data analytics can make business lean
Centralised business apps, such as ERP and CRM can frustrate, but also make a business lean. Data analytics has a fresh Six Sigma role to play Continue Reading
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News
11 Feb 2013
Gartner: analytics will be more transparent, real-time and automated
Analyst firm Gartner has identified three trends for analytics and BI: transparency, real-time and automation Continue Reading
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News
01 Feb 2013
Don’t make big data stand alone, warns Gartner
Gartner cautions organisations against treating big data as unique and criticises business intelligence suppliers for failing to exploit mobility Continue Reading
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News
25 Jan 2013
Ferrari swerves SAP, adopts Infor LN to meet Chinese demand
Italian sports car maker Ferrari has turned to Infor ERP technology to respond to Chinese and Middle Eastern customer demand Continue Reading
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News
11 Jan 2013
SAP puts Business Suite on HANA, joins transactional to analytical
SAP has announced that its Business Suite software now runs on the HANA in-memory database Continue Reading
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News
09 Nov 2012
German retailer Otto invests in neural software to net future sales
German retail giant Otto improves demand forecasting with neural network technology from Blue Yonder, a predictive analytics start-up Continue Reading
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Photo Story
07 Nov 2012
Scenes from EMC Momentum Vienna 2012
EMC Momentum took place in Vienna this year, at the Messe Wien Congress Centre. 1,100 EMC attendees descended on the conference for hands-on-labs and a selection of sessions. View photos from the event here. Continue Reading
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News
13 Mar 2012
Enterprise software procurement done right can save companies millions
Software procurement is frequently poorly conducted, argues consultant Andy Hayler. Intelligent software evaluation processes and savvy contract management can pay huge dividends, he says. Continue Reading
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Feature
12 Jul 2011
IT in Europe e-zine: Data Management & BI Edition
The benefits of effective data management and business intelligence are many; so are the challenges. Get practical information and advice on data management & BI strategies in the IT in Europe ezine. Continue Reading