IT for telecoms and internet organisations
Infographic: Top 10 ways to improve Customer Experience
There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
News : IT for telecoms and internet organisations
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October 15, 2019
15
Oct'19
Braintree boasts broadband benchmark
Braintree in Essex claims to have access to some of the fastest broadband speeds in the world
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October 09, 2019
09
Oct'19
BT goes local with UK jobs boost under ‘beyond limits’ banner
Telco to boost UK call centre staff numbers, up high-street presence and add in-home tech support
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October 07, 2019
07
Oct'19
Openreach tests new digging tech for rural broadband builds
Openreach is testing new tools and techniques to roll out full-fibre broadband faster in rural areas
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October 07, 2019
07
Oct'19
UKtech50 2019 – help us find the most influential people in UK technology
Computer Weekly’s annual search for the 50 most influential people in UK technology reaches its 10th anniversary – let us know who you would like to nominate for this year’s list
In Depth : IT for telecoms and internet organisations
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Building a 5G city: Bristol’s valuable lessons for the UK’s digital future
West of England Combined Authority is taking part in DCMS’s 5G Testbeds and Trials programme, exploring applications for tourism and entertainment. We find out how it is applying its learnings to life in Bristol and Bath Continue Reading
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Private 5G networks: Are they the right choice for you?
The concept of dedicated private mobile networks for large enterprises is not a new one, but with the advent of ultrafast 5G networks, they are starting to attract more interest Continue Reading
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What 5G applications will transform your business?
The UK’s mobile network operators have started work on their 5G roll-outs, but what applications are most likely to gain enterprise traction for the new standard? Continue Reading
Blog Posts : IT for telecoms and internet organisations
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A Cybercommunity Safety Partnership to address On-line Harms and Abuse
We need voluntary co-operation to join up cybercommunity safety across silo boundaries without waiting for governments, regulators and lobbyists Continue Reading
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Is BT’s boss about to make his mark with new full-fibre targets?
BT’s new chief executive, Philip Jansen, is to revise Openreach’s targets for its full-fibre broadband network roll-out upwards when he reveals BT’s full-year financial results on Thursday 9 May, ... Continue Reading
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Remainers accidentally DDoS the British government
With eight days until the UK's scheduled exit from the European Union, a prime minister who has lost control, a paralysed political system, and Britain reduced to a laughing stock on the world ... Continue Reading
Opinion : IT for telecoms and internet organisations
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AI vs AI: How can we win the fake news battle?
Many internet browsers and social media companies have been forced to take on a new responsibility to combat the dissemination of false information, but can they succeed? Continue Reading
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The five software testing techniques every software developer should know about
Five simple testing techniques that will help developers test their software systematically, thoroughly and quickly Continue Reading
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Is there substance in Boris Johnson’s full-fibre broadband vision?
The new prime minister made a bold promise to roll out full-fibre broadband across the country by 2025 – but it’s a challenging task that requires serious investment and planning Continue Reading
Videos : IT for telecoms and internet organisations
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CW500: Warren Buckley of BT Retail on BTCare
In this CW500 video, Warren Buckley, managing director, customer service, BT Retail, talks to Computer Weekly editor in chief Bryan Glick about BTCare, the telco's social media-based technical support service.