IT for telecoms and internet organisations
Infographic: Top 10 ways to improve Customer Experience
There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
News : IT for telecoms and internet organisations
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January 17, 2020
17
Jan'20
IR35 private sector reforms: Blanket bans ‘devalue’ IT contractor contributions to digital projects
James Poyser, CEO of contractor-focused online accountancy firm InniAccounts, claims large firms that are failing to assess contractors fairly will lose out in productivity, reputation and talent retention
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January 15, 2020
15
Jan'20
LGBTQ+ social app Grindr accused of breaching GDPR
Norwegian Consumer Council files complaints about LGBTQ+ social networking app, alleging it is in breach of the General Data Protection Regulation
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January 13, 2020
13
Jan'20
US, South Korea to drive 5G to reach 1.5 billion users by 2025
Aggressive pricing strategies and extensive device support, especially in the US and Korea, set to drive an explosion in 5G uptake over the next five years
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January 07, 2020
07
Jan'20
Facebook to ban deepfake videos
New policy closes some loopholes around misinformation, but seems to leave others wide open
In Depth : IT for telecoms and internet organisations
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Top 10 storage deployment stories of 2019
Here are ComputerWeekly’s top 10 storage deployment stories for 2019, which see quite a move away from traditional SAN and NAS to hyper-converged, software-defined storage and object storage Continue Reading
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Building enterprise-grade AI: Sberbank and AI Telekom
Machine learning and artificial intelligence are growing beyond adolescence to prove business value. Practical applications at Sberbank and AI Telekom suggest getting machine learning data in one place, where data scientists can experiment Continue Reading
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Building a 5G city: Bristol’s valuable lessons for the UK’s digital future
West of England Combined Authority is taking part in DCMS’s 5G Testbeds and Trials programme, exploring applications for tourism and entertainment. We find out how it is applying its learnings to life in Bristol and Bath Continue Reading
Blog Posts : IT for telecoms and internet organisations
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Nicky Morgan given oven ready bill to move fast to protect children on social media
Draft Bill will enable government to deliver on ambitious manifesto commitment to ‘legislate to make the UK the safest place in the world to be online’ Continue Reading
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Labour breaks an emerging consensus on Broadband Policy?
No one size fits all needs. Every smart community (let alone "City") will probably need at least one Internet Exchange to handle local inter-operability. The UK as a whole will probably need more ... Continue Reading
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A Cybercommunity Safety Partnership to address On-line Harms and Abuse
We need voluntary co-operation to join up cybercommunity safety across silo boundaries without waiting for governments, regulators and lobbyists Continue Reading
Opinion : IT for telecoms and internet organisations
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Making gigabit broadband a reality for everyone in the UK
As the new government introduces its first legislation to boost full-fibre broadband, digital minister Matt Warman looks ahead to delivering on the Conservatives’ election promises Continue Reading
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We can’t allow fake news and disinformation to upend our democracy
Fake news, misinformation and cyber attacks are part of our political process – now is the time to act Continue Reading
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The super-resilient IT function
IT functions don’t have to continue taking the blame for organisational failures, they can take the lead in transforming the business Continue Reading
Videos : IT for telecoms and internet organisations
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CW500: Warren Buckley of BT Retail on BTCare
In this CW500 video, Warren Buckley, managing director, customer service, BT Retail, talks to Computer Weekly editor in chief Bryan Glick about BTCare, the telco's social media-based technical support service.