IT for telecoms and internet organisations
Infographic: Top 10 ways to improve Customer Experience
There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
News : IT for telecoms and internet organisations
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December 11, 2019
11
Dec'19
How can CIOs in Europe turn innovation into a competitive advantage?
CIOs across Europe are under pressure to innovate to help businesses grow and must think differently as a result
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December 09, 2019
09
Dec'19
Cloud computing surges in the UAE in 2019
Cloud computing take-up saw a significant acceleration in the Middle East throughout this year
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December 09, 2019
09
Dec'19
China bans foreign computing kit from government contracts
All government offices and public institutions must eliminate foreign hardware and software within three years, according to a leaked directive dubbed 3-5-2
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December 06, 2019
06
Dec'19
Great Cannon DDoS operation fires on Hong Kong protesters
AT&T’s security unit has evidence that China is pressing its Great Cannon DDoS tool into service once again, specifically to target pro-democracy protests in Hong Kong
In Depth : IT for telecoms and internet organisations
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Building enterprise-grade AI: Sberbank and AI Telekom
Machine learning and artificial intelligence are growing beyond adolescence to prove business value. Practical applications at Sperbank and AI Telekom suggest getting machine learning data in one place, where data scientists can experiment Continue Reading
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Building a 5G city: Bristol’s valuable lessons for the UK’s digital future
West of England Combined Authority is taking part in DCMS’s 5G Testbeds and Trials programme, exploring applications for tourism and entertainment. We find out how it is applying its learnings to life in Bristol and Bath Continue Reading
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Private 5G networks: Are they the right choice for you?
The concept of dedicated private mobile networks for large enterprises is not a new one, but with the advent of ultrafast 5G networks, they are starting to attract more interest Continue Reading
Blog Posts : IT for telecoms and internet organisations
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Labour breaks an emerging consensus on Broadband Policy?
No one size fits all needs. Every smart community (let alone "City") will probably need at least one Internet Exchange to handle local inter-operability. The UK as a whole will probably need more ... Continue Reading
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A Cybercommunity Safety Partnership to address On-line Harms and Abuse
We need voluntary co-operation to join up cybercommunity safety across silo boundaries without waiting for governments, regulators and lobbyists Continue Reading
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Is BT’s boss about to make his mark with new full-fibre targets?
BT’s new chief executive, Philip Jansen, is to revise Openreach’s targets for its full-fibre broadband network roll-out upwards when he reveals BT’s full-year financial results on Thursday 9 May, ... Continue Reading
Opinion : IT for telecoms and internet organisations
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The super-resilient IT function
IT functions don’t have to continue taking the blame for organisational failures, they can take the lead in transforming the business Continue Reading
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AI vs AI: How can we win the fake news battle?
Many internet browsers and social media companies have been forced to take on a new responsibility to combat the dissemination of false information, but can they succeed? Continue Reading
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The five software testing techniques every software developer should know about
Five simple testing techniques that will help developers test their software systematically, thoroughly and quickly Continue Reading
Videos : IT for telecoms and internet organisations
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CW500: Warren Buckley of BT Retail on BTCare
In this CW500 video, Warren Buckley, managing director, customer service, BT Retail, talks to Computer Weekly editor in chief Bryan Glick about BTCare, the telco's social media-based technical support service.