IT services and outsourcing resources and information

News : IT services and outsourcing

January 14, 2022 14 Jan'22
Parasol systems outage leaves umbrella contractors facing late payments

Multi-day outage leaves umbrella company contractors working for payroll processing firm Parasol facing late salary payments, with the firm remaining tight-lipped over the cause of its technical difficulties
January 14, 2022 14 Jan'22
Microsoft veteran turns her attention to levelling up IT industry for women

Diversity goes beyond balancing the internal workforce and should include working with partners that also have diversity as a core objective, says Gavriella Schuster
January 14, 2022 14 Jan'22
M1 rolls out voice bot for customer hotlines

The Singapore telco has rolled out a voice bot for a number of customer hotlines to improve customer experience and the productivity of call agents
January 13, 2022 13 Jan'22
RBL Bank taps Google Cloud to drive digital agenda

The private lender will tap Google Cloud to power its customer acquisition engine and improve customer data management and analytics, among other areas

Accessible retail: Personalising the UX for disabled consumers

An online marketplace built with an ‘accessibility-first’ mantra is set to go live in spring 2022 – and it comes amid several new inclusive retailing moves Continue Reading
Cloud storage compliance pitfalls: Post-pandemic and post-Brexit

We look at the key areas of cloud storage compliance that can trip you up, with shared responsibility with cloud providers and data residency among the most important Continue Reading
Cloud repatriation: Five reasons to repatriate data from cloud

We look at key drivers of cloud repatriation, including cost, compliance, issues around latency and data gravity, reversing poorly planned moves to the cloud, and supplier failure Continue Reading

Print Industry Predictions and Trends 2022

Quocirca's Print Industry Trends for 2022 identifies opportunities for print and digital transformation in the hybrid work era. Continue Reading
Smart Buildings and IoT: Supporting a safe return to the office

Quocirca’s Smart Buildings and IoT Study analyses how IoT-enabled smart buildings are presenting new opportunities for managed service providers (MSPs) in the post-pandemic workplace. As more ... Continue Reading
How zero-trust security can bolster Managed Print Services (MPS) offerings

MPS providers must build expertise to address the zero-trust requirements of their customers. This means offering and implementing a multi-layered security proposition to protect printing across ... Continue Reading

Security Think Tank: Attackers leveraging the supply chain

Security learning is a career-long process, so as 2021 draws to a close, participants in the Computer Weekly Security Think Tank sum up the most important cyber lessons they have taken away from the past 12 months Continue Reading
Men’s Mental Health Month: How fintech can reduce anxiety around debt

Umer Suleman of ethical investment firm Wahed explains how financial technology can reduce anxieties associated with debt Continue Reading
Lessons from Lisbon: Reflections on a week at Web Summit

Russ Shaw, founder and CEO of Tech London Advocates and Global Tech Advocates, assesses the key takeaways of Web Summit 2021 Continue Reading

How Zoom is keeping pace with demand for conferencing tools

Magnus Falk, CIO advisor at Zoom, offers insights on how the company is scaling up its resources to meet the growing usage of its service
Delivering Diversity in Technology: startup panel

How can we help female entrepreneurs successfully grow and scale their businesses?
CW500 video: Mark Lockton-Goddard, former interim CIO, Drax Group

Mark Lockton-Goddard, former interim CIO, Drax Group, speaks to Computer Weekly about cloud maturity