IT services and outsourcing

UK economy could see £600m boost through digital IDs for businesses

Government-backed organisation kicks off initiative to widen use of digital identities, in an effort to streamline financial services and cut hundreds of millions of pounds of economic crime Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How SkyLab is democratising hybrid cloud management

SkyLab is challenging the cloud status quo with its orchestration platform, which allows telcos and enterprises to seamlessly manage workloads across multiple cloud providers Continue Reading

By

• Aaron Tan, Informa TechTarget

Atos readies ‘adaptive and intimate’ Invictus Games IT service

IT services company will ship 50 of its staff from Europe to Canada to work onsite at the tournament in February 2025 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cloud data lakes: Where do they fit and what are their benefits?

We look at cloud data lakes, what they are, where they fit in the data management lifecycle, their benefits and the key providers in the hyperscaler clouds Continue Reading

By

• Stephen Pritchard

Fujitsu’s charity boss made redundant while Post Office scandal victims await support

At a time when it could give something back to Post Office Horizon victims persecuted as a result of its faulty software, Fujitsu makes UK charity boss redundant Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What is cloud testing? An introduction to testing in the cloud

Cloud testing is the process of using the cloud computing resources of a third-party service provider to test software applications. Continue Reading

By

• Kinza Yasar, Technical Writer
• Wesley Chai

What is SaaS (software as a service)?

Software as a service (SaaS) is a software distribution model in which a cloud provider hosts applications and makes them available to end users over the internet. Continue Reading

By

• Kinza Yasar, Technical Writer
• Wesley Chai
• Kathleen Casey, Site Editor

In the cloud, effective IAM should align to zero-trust principles

The Security Think Tank considers best practices in identity and access management and how can they be deployed to enable IT departments to combat cyber-attacks, phishing attacks and ransomware Continue Reading

By

• Vladimir Jirasek, Foresight Cyber

Dutch politicians raise concerns over Big Tech reliance

Dutch political parties have warned about the Netherlands’ growing reliance on US tech giants Continue Reading

By

• Kim Loohuis

Blue Yonder ransomware attack breaks systems at UK retailers

UK supermarkets continue to deal with the impact of a ransomware attack on the systems of supply chain software supplier Blue Yonder, which is disrupting multiple aspects of their businesses including deliveries and staff management Continue Reading

By

• Alex Scroxton, Security Editor

What is a cloud-native application?

A cloud-native application is a program that is designed for a cloud computing architecture. These applications are run and hosted in the cloud and are designed to capitalize on the inherent characteristics of a cloud computing software delivery model. Continue Reading

By

• Kinza Yasar, Technical Writer
• Ben Lutkevich, Site Editor
• Karen Goulart

How Kong is driving the future of APIs

From its open-source API gateway to a full platform play, Kong is orchestrating the future of APIs with a growing presence in the Asia-Pacific region Continue Reading

By

• Aaron Tan, Informa TechTarget

The Most Influential Women in UK Technology 2024

In this week’s Computer Weekly, we reveal the 50 most influential women in UK technology for 2024. Read an interview with the winner, co-CEO of Tech She Can, Sheridan Ash. And meet this year’s rising stars – six women with a bright future in IT leadership. Read the issue now. Continue Reading

Post Office scandal redress echoes Windrush compensation problems

Campaigning former subpostmaster Sir Alan Bates met with Parliamentary and Health Service Ombudsman (PHSO) over financial redress scheme Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What is a cloud server?

A cloud server is a virtual server that operates in a cloud computing environment and makes its resources accessible to users remotely over a network. Continue Reading

By

• Kinza Yasar, Technical Writer
• Wesley Chai
• Stephen J. Bigelow, Senior Technology Editor

Gambling cloud provider bets on Nutanix and cools on VMware

Continent 8 consolidates infrastructure for cloud services and backs Nutanix as it gains influence over product roadmap and cools on VMware amid customer dissatisfaction over licence changes Continue Reading

By

• Antony Adshead, Storage Editor

Qlik expands cloud footprint to India

The data analytics and business intelligence software supplier is bolstering its presence in Asia-Pacific with a cloud region in India Continue Reading

By

• Aaron Tan, Informa TechTarget

Fujitsu snubbed on private sector deal with Centrica due to Post Office scandal backlash

Centrica board said to be concerned about contracting Fujitsu due to its involvement in the Post Office scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nationwide Building Society backs HPE GreenLake for hybrid cloud push

Nationwide Building Society's digital transformation efforts are continuing apace, with the company enlisting the help of HPE GreenLake to meet its hybrid cloud goals Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

AWS widening scope of MFA programme after early success

AWS reports strong take-up of multi-factor authentication among customers since making it compulsory for root users earlier this year, and plans to expand the scope of its IAM programme in spring 2025 Continue Reading

By

• Alex Scroxton, Security Editor

Storage technology explained: Flash vs HDD

In this guide, we examine the differences between flash storage and HDD, the rise of NVMe and much denser formats such as QLC, and whether or not flash will vanquish HDD in the all-flash datacentre Continue Reading

By

• Antony Adshead, Storage Editor

Post Office to decide on Horizon before April, Fujitsu board considers final contract extension

Chief transformation officer tells Computer Weekly about ongoing work on replacing controversial Post Office Horizon system and extending contract with Fujitsu Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The Loan Charge scandal explained: Everything you need to know

Tens of thousands of IT contractors have been saddled with life-changing tax bills as a result of a controversial, retroactive government policy – and the fall-out from its introduction has been likened to the Post Office IT scandal Continue Reading

By

• Caroline Donnelly, Datacentre Editor

Virtual wards to digital feedback: the Nordic approach to post-pandemic healthcare

Post-pandemic healthcare is benefitting from Nordic tech foresight, with the country bringing digital change to the world’s health sector to allow for more remote care Continue Reading

By

• Matthew Staff

Storage technology explained: What is S3 and what is it good for?

We look at S3, AWS’s object storage protocol that originated in its cloud services and has now spread as near enough a standard and to third-party on-premise deployments Continue Reading

By

• Antony Adshead, Storage Editor

Strengthening cyber: Best IAM practices to combat threats

The Security Think Tank considers best practices in identity and access management and how can they be deployed to enable IT departments to combat cyber-attacks, phishing attacks and ransomware Continue Reading

By

• Andrew Peel, Scott Swalling, PA Consulting

AWS storage: Key storage options in the Amazon cloud

We survey the key cloud storage options available from AWS, which include S3 object storage and its options, block storage in EBS and a range of file storage choices Continue Reading

By

• Stephen Pritchard

How To "Vawlt" Superclouds

For those of us in the Northern Hemisphere, it might appear to be the season of autumn approaching winter but, for me, it’s been very much the vaulting, or vawlting season. Note – this has nothing ... Continue Reading

By

• Steve Broadhead, Broadband Testing

Police cloud project raises data protection concerns despite legal reforms

Ongoing data protection issues with the use of hyperscale public cloud infrastructure by UK police could complicate the ambitions of nine forces to move their common records management system into the cloud Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Innovating with weather data at the Met Office

In this week’s Computer Weekly, we find out how the Met Office is using its vast stores of weather data to create innovative new products. Our latest buyer’s guide looks into identity and access management systems. And we examine the geopolitical threats that could curb the openness of open source. Read the issue now. Continue Reading

UK Bolt drivers win legal claim to be classed as workers

Employment Tribunal ruling says Bolt must classify its drivers as workers rather than self-employed, putting drivers in line to receive thousands of pounds in compensation from the ride-hailing and delivery app Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Fresh concerns over NHS England registries procurement

Clinicians and technologists behind a number of medical devices registries being brought together by NHS England on a new common platform have accused the health service of flouting public sector procurement regulations Continue Reading

By

• Alex Scroxton, Security Editor

Storage explained: Consumption models of storage procurement

We look at consumption models of storage purchasing and how cloud operating models have made them mainstream and supplanted the traditional three-year lift-and-shift datacentre refresh Continue Reading

By

• Antony Adshead, Storage Editor

Interview: Petra Molnar, author of ‘The walls have eyes’

Refugee lawyer and author Petra Molnar speaks to Computer Weekly about the extreme violence people on the move face at borders across the world, and how increasingly hostile anti-immigrant politics is being enabled and reinforced by a ‘lucrative panopticon’ of surveillance technologies Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Snowflake brings AI to data for Australian businesses

At the Sydney leg of the Snowflake World Tour, the company showcased how its platform simplifies data management, reduces costs and drives AI adoption for Australian businesses Continue Reading

By

• Stephen Withers

UK government launches AI assurance platform for enterprises

The platform is designed to drive demand for the UK’s artificial intelligence assurance sector and help build greater trust in the technology by helping businesses identify and mitigate a range of AI-related risks Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

How enterprises can ride the AI coding wave

GovTech leader urges developers to prioritise value, security and compliance when implementing AI coding tools in enterprise environments Continue Reading

By

• Aaron Tan, Informa TechTarget

User-centric security should be core to cloud IAM practice

The Security Think Tank considers best practices in identity and access management and how can they be deployed to enable IT departments to combat cyber-attacks, phishing attacks and ransomware Continue Reading

By

• Mike Gillespie

Government’s £600,000 offer to Horizon scandal victims was 'political'

The Post Office was blindsided by the previous government’s decision to offer £600,000 to all subpostmasters wrongly convicted of financial crimes as a result of Horizon failures Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Outside IR35: What the Autumn Budget’s Employers’ NI changes mean for IT contractors

The UK government used the Autumn Budget to announce an increase to the amount of Employers’ National Insurance Contributions companies will have to pay, which could have big implications for IT contractors Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Post Office scandal affected relationships of two-thirds of victims

The Post Office scandal, regarded as the UK’s widest miscarriage of justice, destroyed the financial wellbeing of former subpostmasters, took away their liberty and inflicted grief on their relationships Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Autumn Budget: Employment agencies to take on PAYE processing from umbrella firms from April 2026

The government has pledged legislation to make employment agencies and end-hirers responsible for making sure contractors pay the right amount of tax, in a clampdown on non-compliant umbrella companies Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Alphabet results reveal extent of AI-powered programming

The parent company of Google is using its Gemini generative artificial intelligence tool to code a quarter of new software development initiatives Continue Reading

By

• Cliff Saran, Managing Editor

IAM best practices for cloud environments to combat cyber attacks

The Security Think Tank considers best practices in identity and access management and how can they be deployed to enable IT departments to combat cyber-attacks, phishing attacks and ransomware Continue Reading

By

• Varun Prasad, ISACA

No simple replacement for digital evidence rules, says Post Office Horizon trial judge

Judge in Post Office Horizon trial says a more flexible approach to how digital evidence is used in court cases may be required as IT complexity increases Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How FPT Software is expanding its footprint in APAC

Vietnamese IT giant is experiencing rapid growth in the region, driven by its diverse workforce, focus on key technologies and ability to navigate a highly competitive IT services market Continue Reading

By

• Aaron Tan, Informa TechTarget

Government urged to introduce 10-year visas for overseas tech graduates

Labour-linked think tank calls for government to introduce low-cost schemes to boost innovation Continue Reading

By

• Bill Goodwin, Computer Weekly

Tata Consultancy Services to deliver Irish pension scheme

Indian IT services giant adds to its growing customer base in the pensions sector with Irish contract win Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK launches cyber guidance package for tech startups

The NCSC and NPSA, alongside agencies from the Five Eyes alliance, have issued guidance for startups on how to secure themselves against common cyber threats and targeted industrial espionage Continue Reading

By

• Alex Scroxton, Security Editor

Inside Google Cloud’s secure AI framework

Google Cloud’s secure AI framework that’s integrated into its Vertex AI platform offers practical tools and guidance to manage the lifecycle, data governance and operational risks of AI Continue Reading

By

• Aaron Tan, Informa TechTarget

Lords committee warns about risks of the UK losing its EU data adequacy

The UK government must work with the European Commission (EC) to secure a renewal of UK’s two data adequacy statuses, says cross-party Lords committee, in stark warning about impacts of losing the ability to seamlessly exchange citizens’ personal data Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

How Infoblox is tackling multicloud complexity and boosting security

Infoblox CEO Scott Harrell discusses the company’s new Universal DDI service designed to address the growing challenges of managing network security in hybrid IT environments Continue Reading

By

• Aaron Tan, Informa TechTarget

What is cloud sprawl?

Cloud sprawl is the uncontrolled proliferation of an organization's cloud instances, services or providers. Continue Reading

By

• Kinza Yasar, Technical Writer
• Stephen J. Bigelow, Senior Technology Editor

Warning shots fired as former subpostmasters have ‘useful’ meeting with Post Office CEO

Acting CEO meets two campaigning former subpostmasters emphasising need for their input into the Post Office’s future direction, including its branch system development Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

ServiceNow touts Now platform as AI engine for transformation

At the ServiceNow World Forum in Melbourne, company executives touted the transformative power of AI in streamlining workflows, improving user experiences and driving business value Continue Reading

By

• Stephen Withers

Former Post Office IT boss alleged to have misrepresented alternative to in-house build

Internal Post Office document reveals allegations that former transformation boss misrepresented off-the-shelf option to replace Horizon Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Delivering Olympic IT

In this week’s Computer Weekly, we speak to a former Olympian and CIO of the Paris 2024 Olympic and Paralympic Games about continuous improvement. We also look at new enterprise AI services from major IT providers and assess the unified communications as a service market. Read the issue now. Continue Reading

What is multi-cloud? Definition, pros and cons

Multi-cloud is an approach to cloud computing that involves combining two or more cloud services from different providers. Continue Reading

By

• Cameron Hashemi-Pour, Former Site Editor
• Alan R. Earls

Techcombank’s tech investments set to fuel record profit

The Vietnam bank is targeting $1bn in profit in 2024 while maintaining a flat headcount and reducing physical branches, thanks to its investments in artificial intelligence and a data engine Continue Reading

By

• Ai Lei Tao

How Philippine Airlines is transforming customer experience

The flag carrier of the Philippines discusses how its digital transformation journey has improved customer experience and streamlined internal processes Continue Reading

By

• Aaron Tan, Informa TechTarget

What are tensor processing units and what is their role in AI?

We look at Google’s TPUs – tensor processing units – and ask what makes them different to CPUs, GPUs and DPUs, as well as how you can take advantage of them in AI processing Continue Reading

By

• Antony Adshead, Storage Editor

Philippines leaps forward in e-government with cloud-first strategy

A common infrastructure and a ‘once-only’ principle have propelled the Philippines up the UN’s E-Government Development Index, streamlining services and bolstering data sovereignty Continue Reading

By

• Ai Lei Tao

Tech and digital skills key to improving police productivity

The Policing Productivity Review sees data and technology as a way of improving productivity and outcomes, as well as a potential means of restoring diminishing legitimacy, but warns there needs to be a revamp in digital skills, investment and coordination to harness the full range of benefits Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Hillingdon Council commits £9m to tech revamp in digital strategy

Hillingdon’s three-year digital strategy will see the council fund attempts to modernise its systems and infrastructure, change how residents interact with the local authority and make better use of data Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Google launches Parallelstore file storage at cloud AI training

Originally driven by Intel’s now-defunct Optane storage class memory, Parallelstore offers massive parallel file storage targeted at artificial intelligence training use cases on Google Cloud Continue Reading

By

• Yann Serra, LeMagIT
• Antony Adshead, Storage Editor

How Zoom is charting its course towards an AI-first platform

Zoom CEO Eric Yuan talks up his vision for the future of work, the company's transition to an AI-powered platform and what it is doing to stay ahead of rivals Continue Reading

By

• Aaron Tan, Informa TechTarget

Robust cloud IAM should align to zero-trust principles

The Security Think Tank considers best practices in identity and access management and how can they be deployed to enable IT departments to combat cyber-attacks, phishing attacks and ransomware. Continue Reading

By

• Ricky Simpson, Quorum Cyber

Post Office believes it took £36m from subpostmasters with unexplained losses

The Post Office wrongly blamed subpostmasters for unexplained account shortfalls and made them cover losses out of their own pockets - then banked the money itself Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Global file systems: A single view of on-premise and cloud data

Global file systems aggregate data into a single hybrid cloud from multiple locations using object storage with access that satisfies traditional application needs, like file locking Continue Reading

By

• Stephen Pritchard

Azure storage: Key options in Microsoft cloud storage

We survey the key cloud storage options available from Microsoft Azure, which include Files, Blob, Elastic SAN, Managed Disk and NetApp files, for a range of use cases Continue Reading

By

• Stephen Pritchard

Post Office dragging its feet getting rid of tainted staff, despite government ‘green light’

Former minister gave Post Office ‘green light’ to take robust action against existing staff with links to Post Office scandal wrongdoing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Zoom expands AI Companion capabilities, adds customisation options

Zoom reveals major advancements in AI Companion, including customisation options, personalised avatars and integration across the entire Zoom workplace platform Continue Reading

By

• Aaron Tan, Informa TechTarget

Under-fire Nick Read was unprepared for Post Office challenge

Post Office boss Nick Read was not prepared for the task ahead of him when he joined the organisation as CEO in 2019 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

OpenAI to open office in Singapore to spearhead APAC expansion

OpenAI will establish a regional hub in Singapore later this year, partnering with the government and AI Singapore to boost AI development across the region Continue Reading

By

• Aaron Tan, Informa TechTarget

UK’s cyber incident reporting law to move forward in 2025

The UK government says that enforced cyber incident and ransomware reporting for critical sectors of the economy will help to build a better picture of the threat landscape and enable more proactive and preventative responses Continue Reading

By

• Alex Scroxton, Security Editor

How AI is permeating enterprise IT

The industry is ramping up efforts to help enterprise IT deliver artificial intelligence-based business applications Continue Reading

By

• Cliff Saran, Managing Editor

Can the Post Office project to replace Horizon be rescued?

Evidence from the Post Office public inquiry shows huge problems with the critical project to replace the troubled Horizon IT system – after two government-mandated reviews, is there any sign it can succeed? Continue Reading

By

• Bryan Glick, Editor in chief

What is contact center as a service (CCaaS)?

Contact center as a service (CCaaS) is a framework that combines contact center hosting principles and cloud-based contact center infrastructure. Continue Reading

By

• Alexander S. Gillis, Technical Writer and Editor
• Wesley Chai
• Lauren Horwitz, Cisco

Post Office recruiting tech-savvy board member amid unravelling IT disaster

Public inquiry told that the Post Office is currently recruiting a tech-savvy non-executive director Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Late evidence in Post Office Capture investigation could not be reviewed

Evidence failed to reach investigators in time for report into controversial pre-Horizon Post Office software Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Local councils need ‘better support’ to buy AI responsibly

The Ada Lovelace Institute says there is lack of adequate support on how councils can safely and responsibly procure artificial intelligence systems in the public interest Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Post Office and Fujitsu: from blood brothers to bad blood

Former Post Office chief transformation officer’s evidence to the public inquiry reveals organisation’s strained relationship with main IT supplier Fujitsu Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nutanix courts VMware customers in APAC amid Broadcom concerns

Nutanix is driving double-digit growth across the region by capitalising on the evolving cloud landscape with its hybrid cloud and artificial intelligence offerings, as well as anxieties about the future direction of VMware under Broadcom’s ownership Continue Reading

By

• Aaron Tan, Informa TechTarget

Amazon Mechanical Turk workers suspended without explanation

A likely glitch in Amazon Payments resulted in hundreds of Mechanical Turk workers being suspended from the platform without proper explanation or pay Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Post Office spending £80,000+ a week on engineers who can’t work, as IT project burns cash

Revelation is latest evidence of the Post Office’s struggles to replace Fujitsu’s controversial Horizon software used in branches Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

‘Shocked’ MoneyGram hits back at Post Office

Money transfer fintech wrote to subpostmasters expressing its disappointment with the Post Office over end of contract Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

APAC organisations embrace generative AI

Study reveals a surge in GenAI adoption across APAC, with businesses looking to train their own models, likely to address specific regional needs and market dynamics Continue Reading

By

• Aaron Tan, Informa TechTarget

Google invests $1bn in Thailand’s cloud future

The five-year investment will bolster Thailand’s digital economy, create more than 10,000 jobs each year and support the country’s cloud-first policy Continue Reading

By

• Aaron Tan, Informa TechTarget

How UEM Sunrise is driving transformation with Salesforce and AI

Malaysian property developer UEM Sunrise is leveraging Salesforce and AI to boost sales and enhance customer experience while prioritising data sovereignty and a diversified cloud strategy Continue Reading

By

• Aaron Tan, Informa TechTarget

Government plans reverse pitch events to drive digital change

The government will hold three events for startups to showcase and collaborate with the Department for Work and Pensions and the Ministry of Justice to solve key problems faced by the departments Continue Reading

By

• Lis Evenstad

Fujitsu accused of ‘paying lip service’ to Post Office scandal victims

Victims of the Horizon scandal believe Fujitsu’s offer of support to be a 'box-ticking' exercise with no commitments, nine months after seemingly heartfelt pledges Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office IT procurement mess saw £35m spent on air conditioner, says board member

Post Office IT procurement mistakes have wasted millions of pounds of taxpayers money, non-executive board member tells public inquiry Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office IT department’s focus on chasing a discount meant botched procurement

Post Office IT team and executives slammed for rushing into tech hardware purchase while eyeing a discount Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How VMware is supporting AI workloads

VMware claims its Private AI Foundation with Nvidia platform that speeds up AI deployment in private cloud environments is gaining significant traction in the Asia-Pacific region Continue Reading

By

• Aaron Tan, Informa TechTarget

Medtech startup brings Oracle AI to bear on cancer drug research

Learn how Oracle Cloud Infrastructure and its cutting-edge AI features are bringing new benefits to cancer care by helping doctors identify better treatment options Continue Reading

By

• Alex Scroxton, Security Editor

Metro Bank outsources IT to Infosys to cut costs and digitally transform

Indian IT services giant taken on to support Metro Bank’s digital transformation in multi-year deal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office system still causing unexplained shortfalls for over half of subpostmasters

A quarter of today’s subpostmasters are ‘very dissatisfied’ with how the current Horizon IT system works Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Zendesk debuts outcome-based pricing for AI agents

Zendesk customers only pay for successful AI query resolutions, easing the transition to AI-powered customer support and improving scalability during peak periods Continue Reading

By

• Aaron Tan, Informa TechTarget

CIOs urged to pace AI adoption

At the recent Gartner IT Symposium 2024 in Gold Coast, experts call for CIOs to pace their adoption of AI, manage costs and embrace ‘augmented leadership’ Continue Reading

By

• Stephen Withers

M1 ditches 70% of legacy systems in cloud transformation drive

Singapore telco M1 is switching off 70% of its legacy systems by the end of 2024 and leveraging Salesforce to offer more personalised services Continue Reading

By

• Aaron Tan, Informa TechTarget