IT suppliers
Infographic: Top 10 ways to improve Customer Experience
There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
News : IT suppliers
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January 21, 2020
21
Jan'20
Loan charge under review: HMRC to invest £200,000 in readying IT systems for planned policy changes
Tax collection agency counts costs of having to upgrade IT systems to prepare for incoming changes to its controversial loan charge disguised remuneration policy, which has left thousands of IT contractors facing financial ruin
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January 17, 2020
17
Jan'20
IR35 private sector reforms: Blanket bans ‘devalue’ IT contractor contributions to digital projects
James Poyser, CEO of contractor-focused online accountancy firm InniAccounts, claims large firms that are failing to assess contractors fairly will lose out in productivity, reputation and talent retention
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January 16, 2020
16
Jan'20
Lloyds Banking Group to create digital workplace with Microsoft
Bank is transforming how its staff work as part of a multibillion-pound digital transformation
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January 15, 2020
15
Jan'20
TSB signs up IBM Services and announces Edinburgh tech hub
TSB has contracted IBM to provide hybrid cloud services as part of its £120m digital transformation plans, which will see more tech jobs in Scotland
In Depth : IT suppliers
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Do you use cloud storage for these use cases yet?
We look at the use cases most suited to a quick transition to the cloud: backup, archiving, disaster recovery, file storage and cloud bursting – cloud storage’s low-hanging fruit Continue Reading
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Big storage meets cloud in the datacentre 'as-a-service' revolution
Cloud is mainstream but the datacentre’s here to stay. This has resulted in a trend towards as-a-service in the datacentre where big storage array makers and the cloud giants meet Continue Reading
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Five ways that backup has changed since the days of tape
Back in the day, all this was tape, but times have changed, with cloud-to-cloud backup, cloud storage, virtual and physical backup appliances and myriad endpoint hardware Continue Reading
Blog Posts : IT suppliers
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London Tech Week opinion 4: Beyond the unicorns
Don'y forget the tech SMEs amid the noise being made by the unicorns Continue Reading
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London Tech Week opinion 3: The coming of age moment
With London Tech Week held recently various tech sector executives have kindly offered to provide their opinions of this year’s London Tech week. Here are the opinions already published: London ... Continue Reading
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Is BT’s boss about to make his mark with new full-fibre targets?
BT’s new chief executive, Philip Jansen, is to revise Openreach’s targets for its full-fibre broadband network roll-out upwards when he reveals BT’s full-year financial results on Thursday 9 May, ... Continue Reading
Opinion : IT suppliers
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Why the banking industry needs an IT makeover
UK banks face huge challenges keeping their service availability levels at 99.99% Continue Reading
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The super-resilient IT function
IT functions don’t have to continue taking the blame for organisational failures, they can take the lead in transforming the business Continue Reading
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Life under the loan charge: An IT contractor’s story
Thousands of IT contractors are being pursued by HMRC for “life-changing” tax bills for work they did up to 20 years ago, as part of a disguised remuneration clampdown known as the loan charge policy. One of those affected anonymously shares his take on what it’s like to live with a six-figure tax demand hanging over you Continue Reading
Videos : IT suppliers
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CW500: The future of outsourcing
The nature of IT outsourcing is changing – away from large-scale mega-deals to smaller, more focused arrangements
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Video interview: Tibco's analytics chief on the role of BI automation
Brian Gentile, general manager for Tibco's analytics business, believes BI needs self service combined with agent technology
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CW500 Video:Key trends for IT leaders in 2015 - Forrester Research
We took a look forward to the 12 months ahead for IT leaders and the big trends of the coming year