Voice networking and VoIP

Cisco unveils Webex agentic AI systems to automate CX, EX

Mission to transform contact centres into customer experience centres sees systems for core collaboration platform designed to predict and automate customer and employee experiences Continue Reading

By

• Joe O’Halloran, Computer Weekly

Sky Business finds louder voice for collaboration

Business-to-business division of media and entertainment company announces communications platform to help UK firms boost productivity and collaboration by integrating advanced features like video conferencing Continue Reading

By

• Joe O’Halloran, Computer Weekly

MWC 2025: G+D, AWS reimagine cloud-based eSIM offerings

Embedded subscriber identity module provider and cloud giant strengthen collaboration to next level by reimagining cloud-based eSIM offerings deployment capabilities, making it more efficient and accessible for enterprise customers Continue Reading

By

• Joe O’Halloran, Computer Weekly

A two-horse race? Competition concerns cloud AWS and Microsoft

In this week’s Computer Weekly, Microsoft and AWS don’t like it, but the UK competition watchdog says their hold on the cloud market is cause for concern. We talk to AutoTrader’s CEO about how to become a digital business. And we go behind the scenes at Zoom to see how AI will revolutionise the former lockdown success story. Read the issue now. Continue Reading

US bank FNBO uses Pindrop to tackle voice fraud, deepfakes

Learn how First National Bank of Omaha in the US is enhancing customer authentication and verification in its contact centres, eliminating friction points and making life easier for its customer service teams, with Pindrop voice security technology Continue Reading

By

• Alex Scroxton, Security Editor

UK businesses risk disruption as PSTN switch-off approaches

Third annual state of UK broadband study from independent comms and tech service provider reveals most businesses remain unprepared for transition to all-IP networks Continue Reading

By

• Joe O’Halloran, Computer Weekly

Human-centric AI drives customer experience loyalty

Study from customer experience technology provider shows AI-powered personalisation, loyalty and human-like interactions redefine success for CX leaders Continue Reading

By

• Joe O’Halloran, Computer Weekly

Midlands, North East fire and rescue services to use Motorola control room platform

Comms tech provider continues momentum in UK emergency arena, working with four services in the Midlands and North East to deploy shared control room service Continue Reading

By

• Joe O’Halloran, Computer Weekly

EE scales Ben Nevis mountain rescue connectivity

Partnership with Lochaber Mountain Rescue Team sees 4G mast fitted with an antenna and cabling to support search and rescue operations in the area Continue Reading

By

• Joe O’Halloran, Computer Weekly

Scottish Fire and Rescue enhances control room tech

Investment in cloud-hosted command and communications service designed to mobilise firefighters, and help improve safety and security in Scotland Continue Reading

By

• Joe O’Halloran, Computer Weekly

Motorola Solutions expands emergency comms with 3tc acquisition

Public safety agencies and enterprises comms firm acquires provider of control room software solutions for police and fire and rescue services Continue Reading

By

• Joe O’Halloran, Computer Weekly

Leicestershire Fire and Rescue goes live with emergency response comms

English Midlands fire service enhances control room communications backbone of emergency response operations, with mobilisation system designed to enhance ability to swiftly and accurately handle emergency calls Continue Reading

By

• Joe O’Halloran, Computer Weekly

Forrester: Tips for choosing a UCaaS provider

Forrester analysts assess the various options and licensing arrangements available for unified comms-as-a-service offerings Continue Reading

By

• Will McKeon-White

WBA OpenRoaming promises new era of digital inclusion across Australia

Wireless connectivity trade body deploys OpenRoaming services to remote and marginalised Australian communities through community Wi-Fi project encompassing healthcare, education, secure communications and economic development Continue Reading

By

• Joe O’Halloran, Computer Weekly

What is Wi-Fi calling?

Wi-Fi calling is a voice service that lets users place and receive calls over a wireless internet connection, as opposed to using a cellular signal. Continue Reading

By

• Rahul Awati
• Alexander S. Gillis, Technical Writer and Editor

Tyne and Wear Fire and Rescue Service upgrades control room communications

Motorola cloud-based solution aims to allow fire and rescue service to respond more effectively by integrating comms into one secure platform and collaborate ‘seamlessly’ with other emergency services Continue Reading

By

• Joe O’Halloran, Computer Weekly

Zoom enriches enterprise solutions offer

Communications and collaboration leader Zoom unveils new suite of business offerings to boost efficiency, reliability, security and compliance for enterprise organisations Continue Reading

By

• Joe O’Halloran, Computer Weekly

Zoom and Mitel team to meet enterprise demand for AI unified comms

Zoom collaborates with Mitel to deliver what it calls a ‘unique’ hybrid cloud solution combining Zoom Workplace and AI Companion with communications platform Continue Reading

By

• Joe O’Halloran, Computer Weekly

UK Coastguard deploys full-fibre network to enhance operations

Comms network connecting 163 remote radio sites across 11,000 miles of UK coastline is now operational to ensure effective frontline emergency response continues for thousands of distress calls from the UK’s waters Continue Reading

By

• Joe O’Halloran, Computer Weekly

What is Real-Time Transport Control Protocol (RTCP)?

Real-Time Transport Control Protocol (RTCP) is a network communication protocol that works alongside Real-Time Protocol (RTP) to monitor and track data delivery on large multicast networks via RTP's associated transmission metrics. Continue Reading

By

• Rahul Awati
• Kim Lindros
• Ed Tittel

Cardiff schools turn PSTN switch-off into opportunity for improved agility

Civic authorities responsible for education in Welsh capital look to take advantage of switch-off of UK’s analogue copper-based comms infrastructure to drive cloud-based digital transformation of schools’ communications systems Continue Reading

By

• Joe O’Halloran, Computer Weekly

SITA climbs to the cloud to enhance air transport IT

Latest implementation of comms solutions by leading provider of IT to the air transport industry taps global comms tech firm to unlock LTE and 5G networks with existing platforms Continue Reading

By

• Joe O’Halloran, Computer Weekly

CX+EX=BG, with added AI: A winning formula for customer experience

Guaranteeing customer experiences of the highest level possible is one of the cornerstones of the modern business. Is there a magic formula? It could well be a combination of artificial intelligence and pixie dust Continue Reading

By

• Joe O’Halloran, Computer Weekly

What is SIP trunking (Session Initiation Protocol trunking)?

Session Initiation Protocol (SIP) trunking is a service a communications service provider offers that uses the protocol to provision voice over IP (VoIP) and multimedia connectivity between an on-premises phone system and the public switched telephone network (PSTN). Continue Reading

By

• Rahul Awati
• Irwin Lazar, Metrigy Research

APAC mobile industry to surpass $1tn by 2030

The APAC region’s mobile industry is expected to exceed $1tn by 2030 due to the rapid adoption of 5G and AI technologies Continue Reading

By

• Aaron Tan, TechTarget

Critical Response Group and Intrado elevate emergency response and situational awareness

Critical incident mapping provider and emergency communication service tech firm partner to enhance response and situational awareness for schools, businesses and other organisations Continue Reading

By

• Joe O’Halloran, Computer Weekly

BT fined £17.5m for ‘catastrophic’ emergency network outage

UK comms regulator issues fine to country’s leading telco for being underprepared to handle disruption in June 2023, affecting 14,000 emergency calls and lasting 10.5 hours Continue Reading

By

• Joe O’Halloran, Computer Weekly

Sita gains higher altitude for connectivity with Heathrow Airport

Leading provider of IT to the air transport industry wins longest contract extension to date, with UK’s largest and Europe’s busiest airport to bolster network infrastructure services in expansive estate Continue Reading

By

• Joe O’Halloran, Computer Weekly

Zoom unveils no-code workflow builder to boost workplace efficiency

Comms and collaboration tech provider announces beta of workplace automation option that uses AI-powered features to streamline routine tasks, boosting efficiency and freeing up time for more meaningful work Continue Reading

By

• Joe O’Halloran, Computer Weekly

Motorola Solutions to open global R&D centre in Ireland

Comms tech giant announces opening of research and development centre in Cork to focus on designing software for established land mobile radio portfolio Continue Reading

By

• Joe O’Halloran, Computer Weekly

HPE Aruba Networking to connect new Everton stadium

Premier League football club inks deal with leading networking firm to become official supplier of soon-to-be-completed stadium Continue Reading

By

• Joe O’Halloran, Computer Weekly

Avaya ‘roaring forward’ in the age of experience

From beating the J-curve, riding the upward trajectory of a U-curve to a simple formula to drive business growth through enhanced customer experience. We report on the transformation taking place at Avaya Continue Reading

By

• Joe O’Halloran, Computer Weekly

Enterprise sector shines in steady Q1 for Zoom

Zoom’s latest financial results show continued growth beyond its roots, driven by a commitment to meet customer needs and enhance productivity Continue Reading

By

• Joe O’Halloran, Computer Weekly

CGI selected to streamline UK ESN programme

Controversial mobile network for UK emergency services mobile communications enters new phase with consulting firm appointed as technology delivery partner Continue Reading

By

• Joe O’Halloran, Computer Weekly

Vonage boosts conversational commerce with GenAI

Ericsson-owned cloud comms tech provider integrates generative AI capabilities with Conversational Commerce service to let contact centre agents generate creative content, automate tasks and improve user experience Continue Reading

By

• Joe O’Halloran, Computer Weekly

RingCentral goes global with AI-powered contact centre solution

Provider of artificial intelligence-driven cloud solutions expands global footprint and drives adoption momentum of contact centre products with CRM integrations that enable integrated, immersive agent experience Continue Reading

By

• Joe O’Halloran, Computer Weekly

Avaya announces Zoom strategic partnership for collaboration

Avaya selects Zoom’s recently launched AI-powered Workplace platform to integrate with its Communication and Collaboration Suite to help enterprises ‘reimagine’ teamwork Continue Reading

By

• Joe O’Halloran, Computer Weekly

Cisco unveils enhanced collaboration tech for the hybrid workforce

Multifunctional devices from Cisco aim to enhance collaboration in offices through optimised cameras and AI-powered collaboration features for hybrid teamwork Continue Reading

By

• Joe O’Halloran, Computer Weekly

Zoom aims to reimagine teamwork with Workplace AI collaboration platform

Comms and collaboration specialist unveils artificial intelligence-powered platform to help reimagine teamwork, facilitate connections and improve productivity intelligence within familiar experience Continue Reading

By

• Joe O’Halloran, Computer Weekly

RingCentral looks to ‘reimagine’ business phone system with real-time AI

Cloud business communications provider adds artificial intelligence to provide immersive employee experience, with capabilities including real-time call notes, conversation intelligence, message translator and generative search Continue Reading

By

• Joe O’Halloran, Computer Weekly

UK government takes measures to boost resilience of 999 call system

The government is introducing additional safeguards to ensure resilience of the 999 emergency call handling system following a technical fault in 2023 Continue Reading

By

• Joe O’Halloran, Computer Weekly

BICS partners with SaaS startup

Recently rebranded software-as-a-service customer engagement company switching up its communication partner to BICS as it looks to consolidate and expand across Europe Continue Reading

By

• Joe O’Halloran, Computer Weekly

Global UCaaS market set for over 130 million users by 2028

Study from specialist comms research and consulting firm finds growth in UCaaS market continues apace, but price pressures are driving interest in value-added services Continue Reading

By

• Joe O’Halloran, Computer Weekly

Fibre, FWA set the pace in fixed broadband growth

OECD research reveals that optical fibre and fixed wireless access are the two fastest growing fixed broadband technologies in countries that it covers, with their dynamism in stark contrast to the decline in DSL Continue Reading

By

• Joe O’Halloran, Computer Weekly

EE delivers mobile coverage boost in North Yorkshire

UK mobile operator has upgraded or built more than 40 mobile masts in North Yorkshire in the past two years, improving connectivity across the county as part of a £1.3bn coverage programme Continue Reading

By

• Joe O’Halloran, Computer Weekly

PSTN switch-off threatens access to adult social care services

The Public Switched Telephone Network switch-off is threatening vulnerable Londoners access to adult social care and other vital services, as councils are left to manage the cost without financial support from the centre, says London chief digital officer Theo Blackwell Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Cisco fixes high-impact flaw in unified comms platform

Cisco unified comms customers are urged to patch a critical vulnerability in Unity Connection, a messaging and voicemail product Continue Reading

By

• Alex Scroxton, Security Editor

CCaaS platform subscriptions to generate $18bn revenue by 2028

Study finds contact centre as a service set for strong revenue gains, driven by growth of RCS and OTT messaging apps as leading providers reduce data silos Continue Reading

By

• Joe O’Halloran, Computer Weekly

Cologne Bonn Airport extends Tetra digital radio network

German Airport taps Motorola Solutions in 10-year agreement to provide essential radio technology supporting safe and reliable airport services Continue Reading

By

• Joe O’Halloran, Computer Weekly

AI to drive Zoom to new levels in 2024

Collaboration and communications company’s GenAI technology to be cornerstone of hybrid workspace where technology aligns with real user needs Continue Reading

By

• Joe O’Halloran, Computer Weekly

Eir Ireland transforms contact centres to enhance customer experience

IT service provider announces partnership with leading Irish telco and technology firm to transform customer service, replacing legacy call centre systems with an API-first experience orchestration platform Continue Reading

By

• Joe O’Halloran, Computer Weekly

Danish government extends nationwide Tetra network for first responders

Danish subsidiary of technology provider upgrades network with latest digital radio technology including enhanced cyber security and connectivity capabilities Continue Reading

By

• Joe O’Halloran, Computer Weekly

Magdi Yacoub Global Heart Centre completes contact centre upgrade

NGO dedicated to offering free-of-charge medical services to the Egyptian people chooses premise-based advanced comms platform to underpin each layer of communication at new facility Continue Reading

By

• Joe O’Halloran, Computer Weekly

Gitex Global: Dubai Department of Economy and Tourism builds AI engagement platform

Citizens of emirate set to gain access to platform designed to streamline the creation of business licence applications using artificial intelligence to solve the most common pain points in the journey and providing instant digital access to experts on demand Continue Reading

By

• Joe O’Halloran, Computer Weekly

Gitex Global 2023: Motul looks to deliver ‘effortless’ experiences in cloud comms

Global oil and lubricants company adopts suite of cloud-based contact centre and unified communications solutions to improve customer experience and enable global employees to collaborate better across borders Continue Reading

By

• Joe O’Halloran, Computer Weekly

Gitex 2023: Avaya plots generative AI-powered future for customer experience

Leading comms and customer experience technology provider unveils Generative CX concept showing how artificial intelligence can sit at the core of experience transformation Continue Reading

By

• Joe O’Halloran, Computer Weekly

Sowing the seeds of growth through IP communications

One of the largest food processing companies in the US takes to cloud-based communications to bring about agility, mobility, efficiency and productivity gains, as well as cost reductions that are, quite literally, not small potatoes Continue Reading

By

• Joe O’Halloran, Computer Weekly

Isle of Wight NHS Trust gives shot in the arm to unified communications

As part of its mission to help organisations of all sizes drive digital transformation, systems integrator works with NHS Trust to ensure it can achieve improved communications service Continue Reading

By

• Joe O’Halloran, Computer Weekly

BT announces regional roll-out schedule for Digital Voice

Despite its plan for making voice services an add-on to broadband, rather than a service in its own right, UK leading telco asserts that the landline is here to stay as it reveals strategy to change analogue services to digital Continue Reading

By

• Joe O’Halloran, Computer Weekly

Zoom aims for contact centre boost with Workforce Engagement Management suite

Leading communications and collaboration technology provider unveils suite designed to help boost employee engagement and customer satisfaction Continue Reading

By

• Joe O’Halloran, Computer Weekly

Openreach publishes latest full-fibre build plans

Voice and broadband divisions of incumbent telco see expansion across the UK, heralding a full-fibre, full-digital communications future Continue Reading

By

• Joe O’Halloran, Computer Weekly

Openreach marks copper network switch-off milestone

UK telco claims to have marked major milestone on road towards switching off old copper-based phone platform Continue Reading

By

• Joe O’Halloran, Computer Weekly

Teams unbundled in European economic community

Following the European Commission’s antitrust investigation, the tech giant will offer cheaper Office 365 and Microsoft 365 suites without Teams Continue Reading

By

• Cliff Saran, Managing Editor

8x8 adds to AI self-service capabilities with voice interactions for customer assistant

Open beta programme sees launch of service based on conversational artificial intelligence designed to allow contact centre customers to add voice self-service capabilities Continue Reading

By

• Joe O’Halloran, Computer Weekly

More Aussie apartments to get high-speed fibre

NBN will enter into Area Switch Agreements with corporate bodies to deliver high-speed fibre to some 700,000 apartments across Australia Continue Reading

By

• Aaron Tan, TechTarget

analog telephone adapter (ATA)

An analog telephone adapter (ATA) is a device used to connect an analog telephone, fax machine or similar equipment to a computer or network to enable communications over the internet. Continue Reading

By

• Robert Sheldon

Voxnube, Altigen unite for cloud-based Microsoft Teams phone systems in Europe

Partnership to combine voice offerings with multi-channel intelligent routing expertise to allow European enterprises to use Microsoft service as primary communications and collaboration platform Continue Reading

By

• Joe O’Halloran, Computer Weekly

CTO interview: Gavin Rea, Gulf Bridge International

GBI ensures service continuity of submarine cable networks, which bring high-speed internet to the Gulf states, supporting the region’s ambitious plans to be one of the world’s leading poles for technological innovation Continue Reading

By

• Pat Brans, Pat Brans Associates/Grenoble Ecole de Management

Scotland’s most remote emergency services connected by 4G coverage

Operator reveals role in partnership to deliver hitherto unavailable 4G coverage across the Highlands and Islands to help close signal blackspots and connect emergency services across the most remote areas of Scotland Continue Reading

By

• Joe O’Halloran, Computer Weekly

Subscriptions dip, jobs to be cut, but Virgin Media O2 sees positives in Q2

Second-quarter 2023 results see UK operator increase revenue generation and expand network with particular emphasis on full-fibre, but 2,000 employees set to be axed by the end of the year Continue Reading

By

• Joe O’Halloran, Computer Weekly

Tetra radio users’ comms may have been exposed for years

A number of flaws in the encryption algorithms used in the secure Tetra radio communications standard have potentially left users exposed to snooping Continue Reading

By

• Alex Scroxton, Security Editor

Zoom doubles down on customer experience in UCaaS play

Zoom is going beyond its roots in employee experience as it looks to strengthen its position in the unified communications-as-a-service market Continue Reading

By

• Aaron Tan, TechTarget

Ofcom opens investigation into Virgin Media contract cancellation

As Ofcom publishes cost-of-living action plan update on range of work to support hard-pressed households, UK watchdog to probe operator’s contract termination and complaints handling Continue Reading

By

• Joe O’Halloran, Computer Weekly

UK comms regulator to probe BT emergency number failure

Investigation to assess source and extent of 25 June technical issue causing lack of access to key first response services, including Metropolitan Police, Bedfordshire Police, Suffolk Police, and Cheshire Fire and Rescue Continue Reading

By

• Joe O’Halloran, Computer Weekly

BT begins roll-out of Digital Voice across UK East Midlands

Latest part of incumbent telco’s strategy to evolve national communications network sees new voice offering deployed Continue Reading

By

• Joe O’Halloran, Computer Weekly

How to keep network costs affordable

In this week’s Computer Weekly, as demands for networking performance and speed increase, we examine how to keep a handle on costs. Chip makers are investing in PLC technology – the next generation of flash storage – but some think it won’t be worth the effort; we investigate. And we listen in as tech industry leaders and politicians discuss the regulation of AI. Read the issue now. Continue Reading

Avaya assures future-proof global communications with Enterprise Cloud

Comms tech provider kicks off user group conference proclaiming company is back, and unveils tech for firms to pursue hybrid cloud models by hosting parts of comms infrastructure in dedicated cloud instance Continue Reading

By

• Joe O’Halloran, Computer Weekly

NTT and NARS claim mission-critical comms breakthrough at Narita International Airport

Comms and IT tech giant partners with radio services provider to interconnect 5G service with the wireless infrastructure at Tokyo’s main airport in a move designed to level up integrated mission-critical communications at international travel hubs around the globe Continue Reading

By

• Joe O’Halloran, Computer Weekly

3CX incident may be world’s first double supply chain attack

It’s supply chain attacks all the way down as Mandiant publishes information suggesting that the 3CX software supply chain compromise was initiated via a prior software supply chain compromise Continue Reading

By

• Alex Scroxton, Security Editor

Stemmer Distribution optimises communications infrastructure

Largest distributor of dental products in France standardises communications through UCaaS to help meet all its needs of reachability and mobility, while rationalising costs for the present and future Continue Reading

By

• Joe O’Halloran, Computer Weekly

UK emergency services overcharged by £200m a year for comms network

Tech provider to appeal withering criticism by UK competition watchdog of vast overcharging in emergency services communications network Continue Reading

By

• Joe O’Halloran, Computer Weekly

3CX unified comms users hit by supply chain attacks

Ongoing supply chain attacks against customers of UC firm 3CX appear to be linked to North Korean threat actors Continue Reading

By

• Alex Scroxton, Security Editor

Zoom announces AI-based collaboration smart companion

Conferencing and communications company uses OpenAI technologies to offer what it claims will be a unique federated approach to artificial intelligence based on flexibility Continue Reading

By

• Joe O’Halloran, Computer Weekly

Tata unveils integrated, simplified cloud-based calling service for global enterprises

Global digital ecosystem enabler launches cloud-based application with an integrated and simplified voice-calling offering to enhance employee experience and productivity with accessible collaboration features Continue Reading

By

• Joe O’Halloran, Computer Weekly

Zoom strikes unified communications home run in MLB partnership

Conferencing and communications company claims first-of-its-kind partnership with major US sports league to enhance MLB games and the fan viewership experience based on contact centre and core platform Continue Reading

By

• Joe O’Halloran, Computer Weekly

8x8 aims to transform XCaaS customer engagement with AI

Cloud comms platform provider claims revolutionary AI-driven enhancements to core XCaaS platform, including a platform-wide integration with OpenAI Continue Reading

By

• Joe O’Halloran, Computer Weekly

Vodafone rolls out reliable 4G to nearly 60 rural UK locations 

Vodafone increases access to a reliable 4G connection across the UK, enabling businesses and customers in rural locations to enjoy faster, more reliable speeds and higher quality voice calls Continue Reading

By

• Joe O’Halloran, Computer Weekly

Symbio acquires Intrado Australia’s UCaaS business

The all-cash A$5m deal will expand Symbio’s footprint in the UCaaS market and deepen its reach into enterprises and government entities Continue Reading

By

• Aaron Tan, TechTarget

UK businesses urged to move away from ISDN in 2023

Research warns that as analogue switch-off approaches, only 15% of SMEs and 20% of large businesses have plans in place to migrate to an alternative technology Continue Reading

By

• Joe O’Halloran, Computer Weekly

Communications runs in his blood

Symbio Connect CEO Giorgio Mihaila has spent more than two decades in a career dotted with roles at major communications technology providers Continue Reading

By

• Stephen Withers

Profits fall but Zoom maintains revenue momentum in Q3

Breakout collaboration service maintains momentum for rising revenues in third fiscal quarter of 2022 with significant rise in number of customers contributing more than $100,000 Continue Reading

By

• Joe O’Halloran, Computer Weekly

Webex looks to enhance customer experiences for digital era

Leading collaboration technology provider reveals what it claims is a unique functionality that can deliver a fully integrated UCaaS, CCaaS and CPaaS portfolio to improve customer experience Continue Reading

By

• Joe O’Halloran, Computer Weekly

Gitex 2022: Florius takes AI-powered CCaaS speech analytics to transform customer experience

Changed workloads during the pandemic have driven Netherlands-based mortgage lender to use AI and CCaaS technology Continue Reading

By

• Joe O’Halloran, Computer Weekly

UK Atomic Energy Authority makes call on new UC telephony

National nuclear-based research facility replaces inflexible cloud-based system to add agility to enable staff to collaborate more effectively in a hybrid working approach Continue Reading

By

• Joe O’Halloran, Computer Weekly

BSH Home Appliances takes on Twilio to revamp digital customer engagement

Customer engagement platform partners with Deloitte Consulting to support plan by home appliances firm to revamp its entire digital infrastructure within customer service organisation Continue Reading

By

• Joe O’Halloran, Computer Weekly

Continued major customer rise fuels strong second quarter for Zoom

Post-Covid boom may have subsided, but conferencing and comms company keeps on track with increased total revenues in second fiscal quarter, when its product diversification strategy focused on delivering better intelligence Continue Reading

By

• Joe O’Halloran, Computer Weekly

analog-to-digital conversion (ADC)

Analog-to-digital conversion (ADC) is an electronic process in which a continuously variable, or analog, signal is changed into a multilevel digital signal without altering its essential content. Continue Reading

By

• Paul Kirvan

The state of Australia’s national broadband network

Australia’s national broadband network promises to improve broadband connectivity across the country but has been plagued by pricing issues. Here’s a look at where it is today and what lies ahead Continue Reading

By

• Stephen Withers

Mobile digital transformation – from fast to deep

The first half of 2022 has been a busy time, with much happening in the mobile industry. We consider what the rest of year might hold Continue Reading

By

• Dario Betti, Mobile Ecosystem Forum

UK mobile call performance strong and improving

Research shows that as the UK’s public switched telephone network is upgrading to a fully digital call network, dropped call rates have remained low over the past few years and continue to improve Continue Reading

By

• Joe O’Halloran, Computer Weekly