Voice networking and VoIP
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News
29 Nov 2023
AI to drive Zoom to new levels in 2024
Collaboration and communications company’s GenAI technology to be cornerstone of hybrid workspace where technology aligns with real user needs Continue Reading
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News
24 Nov 2023
Eir Ireland transforms contact centres to enhance customer experience
IT service provider announces partnership with leading Irish telco and technology firm to transform customer service, replacing legacy call centre systems with an API-first experience orchestration platform Continue Reading
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News
11 May 2007
VoIP, unified communications adoption continue to rise
VoIP and unified communications adoption continue to rise steadily in the enterprise, according to Infonetics Research's latest report. Continue Reading
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Feature
10 May 2007
ISCSI TCP/IP TOE card specifications
Key specifications for a cross-section of popular iSCSI TOE cards. Continue Reading
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Tip
06 May 2007
VoIP security -- Free IP telephony fuzzing tools
Protect your organization's VoIP security with free VoIP security tools designed to test IP telephony vulnerability. Continue Reading
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News
20 Apr 2007
Convergence certification provides evaluation standard
CompTIA has developed a convergence certification, designed to validate qualified convergence professionals. Continue Reading
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Feature
19 Apr 2007
Skype to the desk phone saves company a bundle
Skype on the desk phone has helped a Chicago-based furniture maker save a considerable amount of money on long-distance voice charges. Continue Reading
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News
18 Apr 2007
Convergence certification provides evaluation standard
Voice and data convergence are more prevalent and enterprises are looking for certified professionals to administer the combined networks -- leading CompTIA to develop its Convergence+ certification, designed to validate qualified convergence professionals. Continue Reading
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News
16 Apr 2007
How is SIP winning favor over H.323?
What are the similarities, differences and major reasons between SIP and H.323. And why is one winning? Continue Reading
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News
04 Apr 2007
Wireless VoIP market to grow rapidly
VoIP and Voice over Wi-Fi markets are expected to be strong in 2007 and remain so through 2012. Continue Reading
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News
29 Mar 2007
VoIP network monitoring improves VoIP deployment
VoIP network monitoring and pre-deployment analysis are becoming more important as VoIP application overlay becomes denser Continue Reading
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News
27 Mar 2007
VoIP's inherited data security problems
VoIP security problems present a challenge for voice and network staff. This article explains how to secure both your call servers and endpoints, and how best to divide this work between voice and data personnel. Continue Reading
- News 25 Mar 2007
- News 25 Mar 2007
- News 25 Mar 2007
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Feature
22 Mar 2007
VoiceCon Spring: A transition show for the VoIP industry
VoiceCon Spring was all about unified communications. Zeus Kerravala provides highlights of the more interesting points from the show. Continue Reading
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News
19 Mar 2007
Power over Ethernet power consumption: The hidden costs
Power over Ethernet (PoE) has many advantages in a VoIP migration, but some companies overlook the amount of power needed to run PoE for VoIP and the costs and cooling requirements that come with it. Continue Reading
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Feature
18 Mar 2007
Mobile data services development trends in 2007
Darrell Jordan-Smith takes a look at new data services architectures and development tools emerging in 2007 and the ongoing development efforts of the Java Community and others. Continue Reading
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News
18 Mar 2007
VoIP security worries are plentiful, potent
VoIP creates a new set of security issues for your network, as expert Ed Skoudis explains. Continue Reading
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News
15 Mar 2007
Open source IP telephony on hold?
Is open source telephony ready for your business? Read on to learn if it's the real deal. Continue Reading
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News
15 Mar 2007
Carrier MPLS support for VoIP
Achieving QoS for reliable voice transmissions can be the biggest challenge of deploying VoIP. Multi-Protocol Label Switching (MPLS) might be the answer! Continue Reading
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News
07 Mar 2007
Microsoft outlines software-centric VoIP, UC
Microsoft unveils its vision of a software-based VoIP system to enable unified communications. Continue Reading
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News
05 Mar 2007
Nortel switch release focuses on unified communications
Nortel today released two new switch series aimed at unified communications deployments. Continue Reading
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Tip
05 Mar 2007
VoIP security - problems inherited from data networking
VoIP security problems present a challenge for voice and network staff because IP telephony brings with it not only the security problems of data networks but also new, added threats specific to VoIP. In this tip, learn about the data network security threats that your voice staff must confront, how to secure both your call servers and endpoints, and how best to divide this work between voice and data personnel. Continue Reading
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News
04 Mar 2007
Unified Communications to dominate VoiceCon
Unified Communications will again be a major focus of VoiceCon Spring. Continue Reading
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News
28 Feb 2007
Can setting up a VPN help you get around blocked VoIP ports?
Can setting up a VPN help you get around blocked VoIP ports? Continue Reading
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Feature
26 Feb 2007
Outsourced VoIP helps devastated company recover
Outsourced VoIP helped a Berkeley company keep up business as usual after a fire destroyed its offices. Continue Reading
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Feature
25 Feb 2007
Top 10 VoIP search terms
The top ten VoIP search terms and definitions. Keep tabs on the most popular VoIP terms – updated regularly. Continue Reading
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News
25 Feb 2007
IP PBX: Ten reasons to switch
Should you throw out the old PBX and replace it with a new IP PBX? This tip from WindowsNetworking.com provides ten compelling reasons to do so. Continue Reading
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News
19 Feb 2007
What is presence?
Presence technology makes it possible to locate and identify a computing device wherever it might be, as soon as the user connects to the network. Continue Reading
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News
14 Feb 2007
VoIP complexities stall implementation for SMBs
VoIP sales in the SMB market are predicted to lead revenue in the next several years, but most SMBs are confused by the number of different solutions. Continue Reading
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News
14 Feb 2007
Cisco VoIP managment guide: Required management tasks
Comprehensive VoIP management includes the basic network management tasks, but also includes monitoring services such as dial tone delivery, call success rates, telephony delays and impairments, as well as call quality. VoIP telephony management is categorized here. Continue Reading
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News
12 Feb 2007
Skype makes more enterprise inroads
Skype has teamed with FaceTime Communications to give companies more control over Skype use within the enterprise. Continue Reading
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News
11 Feb 2007
VoIP helps ensure disaster recovery
VoIP bolsters your disaster recovery plans and should be at the core of any well-planned disaster recovery strategy. Continue Reading
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News
11 Feb 2007
VoIP helps ensure disaster recovery
VoIP bolsters your disaster recovery plans and should be at the core of any well-planned disaster recovery strategy. Continue Reading
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News
10 Feb 2007
Cisco VoIP management guide: VoIP management lifecycle
VoIP lifecycle management enables enterprises to safely pursue large production deployments. The management lifecycle includes the following four elements. Continue Reading
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News
10 Feb 2007
Cisco VoIP management guide: Enterprise VoIP management solutions
Enterprise VoIP management solutions require two considerations: the scale of production environment and the need to extend support resources with a systems integrator or service provider. Continue Reading
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News
10 Feb 2007
Cisco VoIP management guide: Cisco requires proactive management
Managing Cisco VoIP solutions means network managers must rely on credible, experienced vendors to some extent. Fortunately, many vendors have emerged as trusted, viable partners that can offer an end-to-end management solution for Cisco VoIP environments. With the selection of vendors provided network managers should feel confident in successfully deploying and experiencing the value and benefits of IP telephony. Continue Reading
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News
10 Feb 2007
Cisco management guide: Selecting a VoIP solution
Selecting a VoIP solution means deciding on independent VoIP tools or a VoIP solution suite of integrated products. Continue Reading
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News
10 Feb 2007
Cisco VoIP managment guide: Required management tasks
Comprehensive VoIP management includes the basic network management tasks, but also includes monitoring services such as dial tone delivery, call success rates, telephony delays and impairments, as well as call quality. VoIP telephony management is categorized here. Continue Reading
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News
10 Feb 2007
Cisco VoIP management guide: Recommendations and summary
Enterprises now have solid choices of management solutions for their Cisco VoIP deployment. The short list for any enterprise should include Prognosis, Infovista, or Cisco. Continue Reading
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News
10 Feb 2007
Cisco management guide: Selecting a VoIP solution
Selecting a VoIP solution means deciding on independent VoIP tools or a VoIP solution suite of integrated products. Continue Reading
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News
10 Feb 2007
Cisco VoIP management guide: Recommendations and summary
Enterprises now have solid choices of management solutions for their Cisco VoIP deployment. The short list for any enterprise should include Prognosis, Infovista, or Cisco. Continue Reading
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News
07 Feb 2007
VoIP capabilities save hotel money, keep guests connected
"Rip and replace" were three words the Seaport Hotel in Boston didn't want to hear when considering VoIP capabilities. Continue Reading
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News
07 Feb 2007
EMC plans array-based encryption via PowerPath
EMC's next security move will be array-based encryption through PowerPath by 2008, according to internal documents obtained by SearchStorage. Continue Reading
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News
07 Feb 2007
VoIP security, unified communications need questioned
VoIP security issues and questions about the business need for unified communications have stalled adoption of both technologies. Continue Reading
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News
05 Feb 2007
VoIP security, unified communications need questioned
VoIP security issues and questions about the business need for unified communications have stalled adoption of both technologies, according to CompTIA's recent survey. Continue Reading
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News
04 Feb 2007
Open source - What voice managers need to know
Open source technology can make sense for VoIP deployments, and can be used in a hybrid approach with existing proprietary hardware or software. Learn more in this tip. Continue Reading
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News
31 Jan 2007
What is an E&M line? What is the difference between a 2 wire and 4 wire E&M?
What is an E&M line? What is the difference between a 2 wire and 4 wire E&M? Continue Reading
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News
29 Jan 2007
Managed VoIP -- 10 tips for a smooth migration
Migrating to managed VoIP doesn't have to be a headache. Here, Verizon Business offers 10 top tips to ensure you get what you need. Continue Reading
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News
29 Jan 2007
VoIP call features give users more bang for their buck
2006 saw an increase in the popularity of VoIP and encouraged many competing service providers to offer features such as voicemail and Caller ID as standard in their best-selling service plans. Continue Reading
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Feature
28 Jan 2007
VoIP case studies: What you need to know
Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a VoIP migration in our case studies series. Continue Reading
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News
24 Jan 2007
iSCSI SANs grow in midmarket, enterprise
Because transporting "SCSI over IP" leverages ubiquitous Ethernet networks, that translates to lower cost, easier maintenance and simpler management, which makes SAN deployment more attractive for SMEs. Continue Reading
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Feature
24 Jan 2007
VoIP security monitoring gets proactive
VoIP security and traffic monitoring have become imperatives, but it can still be tricky on a converged VoIP and data network. Continue Reading
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News
24 Jan 2007
RSVP ready to manage VoIP, video traffic
Though its 10 year past was riddled with failures, RSVP is fast returning as one of the best tools for managing QoS for VoIP and video. Continue Reading
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News
18 Jan 2007
Can Caller ID on VoIP calls be customized?
Can I create the CID, name, area code and phone number that will display when I place a call via VoIP? Who do you like for VoIP service? Continue Reading
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News
18 Jan 2007
What considerations do I need to make when setting up a VoIP system to our remote office?
What considerations do I need to make when setting up a VoIP system to our remote office? Continue Reading
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News
18 Jan 2007
WAN/WAFS platform specifications
Product snapshots highlighting key specifications for a cross section of WAFS and WAN optimisation products intended for small, medium, and large organisations. Continue Reading
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News
17 Jan 2007
VoIP security testing fundamentals
VoIP security testing fundamentals are discussed in this guide -- how to test a VoIP system, what tools to use, how to use fuzzing to test VoIP security. Continue Reading
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News
09 Jan 2007
Network configuration management key to VoIP success
While companies spend millions on upgrading infrastructure for VoIP, little attention is given to solving the largest source of downtime – configuration-related outages due to human error. Continue Reading
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News
09 Jan 2007
Network configuration management key to VoIP success
While companies spend millions on upgrading infrastructure for VoIP, little attention is given to solving the largest source of downtime – configuration-related outages due to human error. A well-defined change management process built around a configuration management system can virtually eliminate the "self-inflicted" errors, which currently account for about 60% of all network outages. Continue Reading
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News
08 Jan 2007
Convergence, interoperability key in disaster planning
Convergence and interoperability are major factors in ensuring communications continuity in a disaster. Continue Reading
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Feature
01 Jan 2007
Top 10 mobile tips of 2006
Review of the popular mobile technical tips of 2006 from our stable of mobile experts; Lisa Phifer, Craig Mathias, Daniel Taylor, Kevin Beaver and Robbie Harrell. Continue Reading
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News
21 Dec 2006
Skype Trojan: Much ado about nothing?
This week in Security Blog Log: A Trojan horse has captured headlines by targeting Skype users. But some believe the threat is being blown out of proportion. Continue Reading
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News
18 Dec 2006
VoIP hacking exposed in new book
VoIP hacking is a reality, and in a new book, two VoIP security experts outline the tools and tricks to avoid a system-crushing hack. Continue Reading
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Feature
17 Dec 2006
Enterprises are open to Asterisk
Organisations have become so comfortable with VoIP and standards that open-source technologies like Asterisk are being given serious consideration over big iron PBX platforms. Learn all about Asterisk here. Continue Reading
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News
17 Dec 2006
Top 10 VoIP tips of 2006
Echo and latency issues top the list in 2006, as seen in our top 10 list of most popular tips. If you have missed any of these tips, now is the time to catch up before the end of the year. Continue Reading
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News
13 Dec 2006
Hosted VoIP eliminates cost, complexity
Hosted VoIP is being adopted at increasing rates as more and more companies look to avoid the excess costs and complexities of on-premise solutions. Continue Reading
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News
13 Dec 2006
VoIP management tools: Calculating ROI
Before purchasing management tools for VoIP, you may need to calculate the return on investment (ROI) to justify the cost of those tools. In this tip, Gary Audin explains how to calculate ROI and provides specific checklists for calculating the ROI for VoIP management tools. Continue Reading
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News
13 Dec 2006
Hosted VoIP eliminates cost, complexity
Hosted VoIP is being adopted at increasing rates as more and more companies look to avoid the excess costs and complexities of on-premise solutions. Continue Reading
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News
29 Nov 2006
Video conferencing brings desktop VoIP, app sharing
Voice, video and Web conferencing vendor Genesys adds desktop VoIP and enhanced application sharing to its collaboration lineup. Continue Reading
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Feature
26 Nov 2006
Managed and hosted VoIP: muddling through
For companies looking for an alternative to a premise-based phone system, there are plenty available, and they come in all shapes and sizes. Get a clearer understanding of exactly what's available so you can ask the right questions to get the managed or hosted service your firm needs. Continue Reading
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News
26 Nov 2006
Managed and hosted VoIP: muddling through
Managed and Centrex and hosted, oh my! For companies looking for an alternative to a premise-based phone system, there are plenty available, and they come in all shapes and sizes. Get a clearer understanding of exactly what's available so you can ask the right questions to get the managed or hosted service your organization needs. Continue Reading
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News
16 Nov 2006
How can a small business achieve high quality VoIP?
As a small trader, I must be able to communicate with my trading partners who are often in other countries. We use IP telephony to keep costs down. Can you suggest how I can have high quality VoIP calls that will exceed PSTN call quality? Continue Reading
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News
16 Nov 2006
Why do VoIP calls remain active after the phone call is ended?
For our small business needs, we use a Linksys PAP for our IP telephony service. Sometimes though, we noticed that the call will remain active after we have ended the call and hung up. How do we configure the ATA or gateway to avoid this problem? Continue Reading
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News
16 Nov 2006
Why is UDP used more in VoIP than TCP?
If UDP is unreliable, why is it used more in VoIP rather than TCP? Continue Reading
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News
16 Nov 2006
What is the difference between VoIP, CTI and IP telephony?
What is the difference between VoIP, CTI (Computer Telephony Integration) and IP telephony? Continue Reading
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News
16 Nov 2006
Can VoIP work on a GPRS-enabled mobile phone?
Is it possible to use VoIP on GPRS-enabled mobile phones? Continue Reading
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News
16 Nov 2006
When should a VoIP system be analyzed and with what tools?
We have recently implemented a VoIP network with separate VLANs and QoS. It all seemed to be working fine when it first went in, but recently, certain people have been complaining about sound breakup whilst talking to customers on the phone. Continue Reading
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News
16 Nov 2006
VoIP news briefs: Verizon Business, TheInfoPro and Ovum
Verizon Business introduces a new management portal; TheInfoPro looks at the rate of VoIP adoption; and Ovum warns of VoIP security threats. Continue Reading
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Feature
15 Nov 2006
Is the SANS Top 20 still useful?
This week in Security Blog Log: Some experts ponder whether the SANS Institute's Top 20 vulnerability list is as valuable than it once was. Others weigh in on the VoIP threat. Continue Reading
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News
15 Nov 2006
How is average repair time determined for both a TDM PBX and a VoIP system?
I am trying to find some statistics on average time to repair or troubleshoot VoIP and TDM PBX. We heard PBX takes 30 minutes versus VoIP at 4.5 hours -- is this true? Continue Reading
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News
15 Nov 2006
How can VoIP be integrated into an existing PBX system?
I am trying to integrate VoIP into my existing PBX system. I have a Talkswitch 48CVA which supports both PSTN and VoIP lines. My main phone number is a landline which forwards calls to my VoIP line when my status is busy or I do not answer. Continue Reading
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News
14 Nov 2006
SANS: VoIP, zero-day threats surge
Digital miscreants are using VoIP and a growing pile of zero-day flaws to launch a ferocious wave of targeted, financially-motivated attacks, according to the SANS Institute. Continue Reading
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News
13 Nov 2006
IM, Skype, P2P open security holes: Survey
IM, Skype, Web conferencing and other real-time applications are a major concern to IT, but end users seem to shrug off the risks, a new survey has found. Continue Reading
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News
08 Nov 2006
VoIP security safeguards -- they may be there already
Protecting your VoIP system may be easier than you think, especially since many of the necessary tools are already there. Continue Reading
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Feature
01 Nov 2006
VoIP convergence: Managing staffing issues
Companies making the transition to IP telephony must find a way to converge their voice and data networks -- and the employees who work on them. Continue Reading
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News
01 Nov 2006
Juniper Networks' enterprise router takes aim at Cisco branches
Juniper's new branch office J-Series routers provide all-in-one security, VoIP, WAN acceleration box to rival Cisco's ISR router. Continue Reading
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News
01 Nov 2006
VoIP convergence: Managing staffing issues
Companies making the transition to IP telephony must find a way to converge their voice and data networks -- and the employees who work on them. Continue Reading
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News
31 Oct 2006
Net neutrality: All or nothing, or somewhere in between?
The notion of net neutrality can hinder VoIP QoS guarantees and thus has incited a contentious debate. Continue Reading
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News
25 Oct 2006
Cisco launches mega videoconferencing system
Cisco Systems Inc. has talked about TelePresence and demonstrated it, and now it's finally something enterprises can buy, but at six figures it's a high price to pay. Continue Reading
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News
24 Oct 2006
How does the service provider differentiate between data and VoIP as data?
For our mobile devices in trucks, we use GSM/GPRS communication. Our customers are paying for a certain data amount -- depending on the service package to which they subscribe. We use a modem in our device, which can do both data and voice. But as I understand it, with VoIP, everything becomes data. So, is it cheaper for the user if they use VoIP? How will operators handle this from a business model perspective? Will they expand the data amount packages or will they need to differentiate between 'regular' data and VoIP data? And a technical question: how much VoIP data am I consuming if I have a one minute voice conversation? Continue Reading
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News
23 Oct 2006
Comparing VoIP vendors
For many companies, the tough decision isn't whether to use IP telephony or not -- it's which vendor to choose. We've collected some of Carrie Higbie's tips and tricks for vendor selection, garnered from her "Ask-the-Expert" section. Carrie regularly answers your questions on the topic of "Preparing your network for VoIP." We've included links to her answers about comparing VoIP vendors for further information. Continue Reading
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News
23 Oct 2006
Comparing VoIP vendors
For many companies, the tough decision isn't whether to use IP telephony or not -- it's which vendor to choose. We've collected some of Carrie Higbie's tips and tricks for vendor selection, garnered from her 'Ask-the-Expert' section. Carrie regularly answers your questions on the topic of 'Preparing your network for VoIP.' We've included links to her answers about comparing VoIP vendors for further information. Continue Reading
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News
22 Oct 2006
EMC plays catch-up with Clariion
Clariion arrays now have support for both Fibre Channel and iSCSI in one box, as well as other features that competitors have been using against EMC for some time. Continue Reading
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News
19 Oct 2006
Xiotech, Pillar scale down, support iSCSI
Xiotech, Pillar introduce entry-level iSCSI arrays; Overland loses Dell deal; EMC and IBM report earnings. Continue Reading
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News
16 Oct 2006
Cisco ramps up unified communications tools
Cisco last week released a host of new products to enhance its suite of unified communications tools, including an IP phone that's easier for end users to accept. Continue Reading
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News
11 Oct 2006
Does Spanning Tree Protocol have an adverse effect on VoIP?
Do you know if Spanning Tree has an adverse effect upon VoIP? If so, what is the best way to provide LAN-based switch redundancy to VoIP gateways? Continue Reading
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News
11 Oct 2006
Briefs: VoIP management; mobile E911; and Windows 2003 support
Qovia releases its new VoIP management system; 911 Enable made E911 mobile and Codima announced support for Windows 2003 server. Continue Reading
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News
01 Oct 2006
Column: The myths and realities of VoIP security
Security is often cited as one of the primary reasons organizations have not deployed VoIP. The biggest VoIP security threat is not making headlines. Zeus Kerravala, Yankee Group analyst, cuts through the hype so network managers can maximize the reliability of their voice network. Continue Reading
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News
26 Sep 2006
Voice over IP Fundamentals: Chapter 9, 'Billing and Mediation Services'
Voice over IP Fundamentals: Chapter 9, 'Billing and Mediation Services' Continue Reading
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News
25 Sep 2006
IP telephony unites New Orleans nonprofit after Katrina
Hurricane Katrina nearly disbanded the Catholic Charities Archdiocese of New Orleans, until the nonprofit rolled out a hosted voice solution Continue Reading