Voice networking and VoIP
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News
29 Nov 2023
AI to drive Zoom to new levels in 2024
Collaboration and communications company’s GenAI technology to be cornerstone of hybrid workspace where technology aligns with real user needs Continue Reading
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News
24 Nov 2023
Eir Ireland transforms contact centres to enhance customer experience
IT service provider announces partnership with leading Irish telco and technology firm to transform customer service, replacing legacy call centre systems with an API-first experience orchestration platform Continue Reading
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News
17 Oct 2019
London calling for Ding
Dublin-based top-up mobile services provider Ding expands operations with new office in the UK Continue Reading
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News
17 Oct 2019
Singapore kicks off first steps in 5G roll-out
Singapore’s telco regulator will award 5G spectrum to mobile operators by the middle of next year, culminating in the deployment of two nationwide 5G networks by the end of 2022 Continue Reading
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News
16 Oct 2019
Huawei defies US ban with rising revenues in third quarter
Chinese telecoms equipment giant attributes 24.4% revenue growth to maintaining its focus on ICT infrastructure and smart devices Continue Reading
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News
15 Oct 2019
Huawei: Fresh mindset needed to speed up 5G development
It may already enjoy pricing and technological advantages, but Huawei is calling on 5G industry to collaborate more, especially with regard to regulatory policy Continue Reading
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Feature
13 Aug 2019
What 5G applications will transform your business?
The UK’s mobile network operators have started work on their 5G roll-outs, but what applications are most likely to gain enterprise traction for the new standard? Continue Reading
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Feature
01 Jul 2019
Rise of the machines: How AI is changing unified communications
Artificial intelligence is now moving into live UC environments at scale. We look at the impact it will have and what lies ahead Continue Reading
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Feature
28 Jun 2019
Exploring UCaaS: The main benefits for enterprises
Getting unified communications-as-a-service right can mean more agility, higher productivity, and cost control Continue Reading
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News
11 Jun 2019
MP brands Huawei exec a ‘moral vacuum’ as operators demand 5G clarity
Huawei chief security officer John Suffolk faces tough questions from parliament’s Science and Technology Select Committee over the firm’s links to the Chinese government Continue Reading
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News
21 May 2019
Keeping commuters connected on the world’s longest sea crossing
CommScope’s antennas remained unscathed during a gruelling storm in 2018 and continue to provide reliable mobile connectivity on China’s 55km Hong Kong-Zhuhai-Macau Bridge Continue Reading
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News
16 May 2019
ISPs get nine months prep time for Ofcom shake-up of broadband contract renewal rules
Regulator Ofcom is giving broadband, phone and pay-TV service providers nine months to ready their systems and processes for the emergence of new rules, designed to make it easier for consumers to switch providers Continue Reading
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News
15 May 2019
Optus shows off real-time call translation smarts
The Australian telco has bigger plans to make its network more open to enable developers to build and integrate new services into phone calls Continue Reading
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News
09 Mar 2019
Malaysia takes broad base approach to 5G security
The country’s telco regulator is taking a industry-wide look at security implications of 5G, preferring not to target any particular supplier Continue Reading
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News
22 Feb 2019
IT Priorities 2019: Security concerns top agenda for network buyers again
The ability to gain visibility into what is happening on enterprise networks has once again topped the agenda for network managers and buyers, according to the latest Computer Weekly/TechTarget IT Priorities survey Continue Reading
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Feature
06 Feb 2019
What are the SD-WAN requirements for a multicloud environment?
SD-WAN is becoming an important option for businesses migrating branch and other edge communications to the cloud. But what makes a successful deployment? Continue Reading
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News
18 Jan 2019
Siemens connects to world’s largest UCC deployment
German technology powerhouse Siemens AG reveals how it unified communications and collaboration for hundreds of thousands of employees worldwide Continue Reading
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News
16 Jan 2019
Dutch pharma firm Centrient switches out MPLS for Cato SD-WAN
Centrient Pharmaceuticals, a Netherlands-based drug company, has switched out its global MPLS service in favour of a high-performance software-defined WAN from Cato Networks Continue Reading
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News
02 Jan 2019
SMEs urged to get on board with Network Services 2 framework
Suppliers have until the end of January 2019 to sign up to the new government network services purchasing framework Continue Reading
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News
31 Dec 2018
Top 10 network stories of 2018
2018 was the year when software-defined networking, and more specifically software-defined WANs, took centre stage. We look back at a transformative year for the world of the network manager Continue Reading
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News
12 Dec 2018
Christmas charity appeal increases donations with cloud-based comms
St Martin-in-the-Fields Charity is using a pop-up cloud contact centre from supplier Sesui to help run its annual Christmas appeal in partnership with the BBC Continue Reading
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News
10 Dec 2018
BT upgrades InLink street kiosks for deaf, speech-impaired people
BT has added a next-generation text service to its InLink street kiosks to make the service more accessible to people who are deaf, hard of hearing or speech impaired Continue Reading
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News
25 Oct 2018
Vodafone claims UK 5G first
Mobile network operator Vodafone claims the activation of a trial site in Manchester marks the first time mobile data traffic has been streamed to and from the internet exclusively over 5G technology Continue Reading
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News
24 Sep 2018
Phased roll-out of ESN to start in early 2019
The government will adopt a phased approach to the roll-out of the new emergency services 4G communications network Continue Reading
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Feature
30 Aug 2018
When networks collide: how M&A brings infrastructure together
Enterprise IT runs on networking, so fixing up the network should be a priority issue during mergers and acquisitions – but that’s not always the case. Find out how the pros manage it Continue Reading
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News
09 Jul 2018
Superbike team adds managed UC to support racers
Crescent Racing, Pata Yamaha Official WorldSBK Team has enhanced its existing relationship with MSP GCI to include new unified comms and Skype for Business elements Continue Reading
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News
29 Jun 2018
Home Office criticised over ESN review progress
In an appearance before the Public Accounts Committee, Home Office permanent secretary Philip Rutnam defended the progress of the ESN project review Continue Reading
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News
26 Jun 2018
Liberty Global picks Cisco to transform customer service ops
Virgin Media parent enlists Cisco in a bid to transform its customer service experience across Europe Continue Reading
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News
22 Jun 2018
SME provider takes on Cambridgeshire public sector network contract
Managed network services provider MLL Telecom has been awarded the EastNet contract to run WAN services across Cambridgeshire, replacing a legacy Virgin Media Network Continue Reading
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Blog Post
13 Jun 2018
Fixing the future of Fax - more important than you might have thought?
There is a term which crops up a lot in the technology sector - ‘legacy’. Occasionally, especially when talking to very long-established companies, the term ‘heritage’ occurs. It is useful ... Continue Reading
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News
23 May 2018
Unified comms bugbears may be easily solved with AI
The concept of unified communications is now so wide-ranging that it is ripe for disruption – or improvement – by artificial intelligence, argues analyst Zeus Kerravala Continue Reading
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News
16 May 2018
BT and EE to converge fibre broadband, 4G networks
BT’s consumer unit has launched a network convergence strategy designed to make the most of its national fibre and 4G network assets Continue Reading
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News
15 May 2018
Openreach starts countdown to the end of analogue phone services
Openreach has started a consultation on the future of telephony services as its parent signals plans to switch off analogue PSTN phone services in seven years' time Continue Reading
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News
11 May 2018
KCOM picks Amdocs to enhance network transition
East Yorkshire and Humberside’s incumbent telco to implement new service delivery platform as it upgrades its network Continue Reading
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News
24 Apr 2018
Unified communications supplier Mitel bought by VCs
Unified communications and networking technology supplier Mitel is to be acquired by affiliates of Searchlight Capital Partners for $2bn Continue Reading
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Feature
04 Apr 2018
How Australian enterprises are unifying business communications
Business leaders and experts in rolling out unified communications tools in Australia stress the importance of change management and employee consultation to avoid digital white elephants Continue Reading
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Feature
03 Apr 2018
How to find the right mobility strategy for your SME
Small businesses still need a strategy to make the most of mobility, so what should business owners look out for? Continue Reading
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Feature
27 Mar 2018
ASEAN’s growing appetite for unified communications
Led by enterprises in Singapore and Malaysia, adoption of unified communications tools is expected to grow with the surge in demand for cloud-based and hosted offerings Continue Reading
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Feature
23 Mar 2018
The walking dead: Is there life left in 4G mobile networks?
These days, 5G grabs all the hype and headlines, but 4G still has plenty more to give. It’s a good thing, too, as operators have no choice but to sweat their assets Continue Reading
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News
22 Mar 2018
Colt pioneers blockchain in telco voice wholesaling
Colt Technology Services and Hong Kong Telecom’s international unit PCCW Global teamed up to trial the use of blockchain in wholesale voice settlements Continue Reading
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Feature
22 Mar 2018
How Turkish mobile operators are helping the vast Syrian refugee population to help themselves
Turkish mobile network operators are designing services that will help Syrian refugees make their lives in the country Continue Reading
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News
20 Mar 2018
Case study: Stationery firm gets things moving with FTTP broadband voucher
Nuco, a Midlands-based supplier of paper and stationery products, has improved its business agility and is moving its IT into the cloud thanks to the government’s full-fibre broadband connection voucher scheme Continue Reading
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News
09 Mar 2018
World Wide Fund for Nature tames out-of-control network
The World Wide Fund for Nature turns to services provider Exponential-e to bolster its connectivity as it moves its wider IT estate into the cloud Continue Reading
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News
28 Feb 2018
MWC 2018: 5G collaboration dominates agenda at annual mobile fair
At Mobile World Congress 2018 in Barcelona, 5G mobile networks were the talk of the show, and a number of operators announced new collaborations around the emerging network standard with their technology partners Continue Reading
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News
22 Feb 2018
Emergency Services Network progress ‘deeply unsatisfactory’, says PAC
A Home Office review of the Emergency Services Mobile Communications Programme will not be finished before the end of July, the Public Accounts Committee has been told Continue Reading
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Tip
22 Feb 2018
Is the virtual SBC market poised for rapid growth?
Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings. Continue Reading
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News
05 Feb 2018
IT Priorities 2018: Networking spend declining across the board
Overall spending on networking projects across EMEA looks set to decline in 2018, according to the latest ComputerWeekly/TechTarget IT Priorities report Continue Reading
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News
24 Jan 2018
Colt Technology Services outage: European customers hit by internet connectivity issues
Voice and data network provider Colt Technology Services suffers outage, blighting users in several European countries Continue Reading
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News
05 Jan 2018
Insurance broker Simply Business ditches legacy MPLS for SD-WAN
Insurance business finds networking a breeze after ditching its unresponsive managed services provider and implementing VeloCloud’s latest software-defined wide area network technology Continue Reading
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News
14 Nov 2017
Emergency Services Network delay to cost hundreds of millions
The Emergency Services Network roll-out has hit further delays and is likely to become very costly indeed, the Public Accounts Committee has heard Continue Reading
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News
25 Jul 2017
North Korean web users enjoy Amazon, Facebook and YouTube, report claims
Threat intelligence specialist Recorded Future claims that the North Korean elite are as plugged in to the worldwide web as any western citizen Continue Reading
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News
12 Jul 2017
Australia’s Whispir dials into global market
Fast-growing cloud-based communications service provider expects to more than double its workforce within a year, and grow its business in the double-digit range Continue Reading
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News
02 Jun 2017
Telefónica increases use of renewable energy to fight climate change
Telecoms operator behind UK’s O2 mobile network doubles down on existing commitments to renewable energy sources in the fight against climate change Continue Reading
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News
19 May 2017
Manx Telecom streamlines its business with VMware NFV
After deploying an NFV platform to replace its IMS service, Isle of Man-based telco has seen substantial improvements to its business agility and processes Continue Reading
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News
15 May 2017
Manchester trams halted by communications failure
A communications systems fault at Transport for Greater Manchester halted Metrolink tram services across the city on Sunday 14 May Continue Reading
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News
06 Mar 2017
Thorough network upgrade underpins University of Law’s IT
Legal education specialist the University of Law has undertaken a multi-million pound future IT project to refresh its networks, Wi-Fi and datacentre infrastructures across multiple locations Continue Reading
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News
07 Feb 2017
5G deployments will address burgeoning data demand, says Cisco
In its latest Mobile Visual Networking Index (VNI) report, Cisco says it expects large-scale 5G infrastructure deployments to be well in hand by the end of the decade as more and more data is consumed Continue Reading
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News
01 Feb 2017
TalkTalk CEO Harding steps aside for public service role
TalkTalk CEO Dido Harding has stepped down, leaving the ISP in rude health Continue Reading
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News
24 Jan 2017
GDS signals intent to move public sector off PSN
Government Digital Service’s Technology Leaders Network determines that the internet is an adequate solution to support the vast majority of public sector work Continue Reading
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News
21 Dec 2016
European court delivers blow to Snoopers’ Charter
Parts of the controversial Investigatory Powers Act relating to the bulk collection of communications data have been ruled unlawful by the European Court of Justice Continue Reading
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News
05 Dec 2016
Top 10 ANZ enterprise IT stories of 2016
Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016 Continue Reading
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News
25 Oct 2016
BT builds phone boxes for the internet age
BT has announced plans to roll out a free London-wide wireless internet and phone service Continue Reading
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News
12 Aug 2016
Care charity Avante enhances unified communications capabilities with 3CX
Kent-based residential care charity Avante Care and Support installed an IP PBX to manage telephony across multiple sites and a mobile workforce Continue Reading
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News
08 Jul 2016
Cisco UK and Ireland CEO Phil Smith steps down after 22 years
Phil Smith announces he is stepping down from the day-to-day running of Cisco’s UK and Ireland business to take up the role of chairman Continue Reading
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Feature
23 May 2016
CW@50: How networking became the core of IT
Compared with the network, Computer Weekly is but a sprightly youngster. We take a look back not at just 50, but 200 years of British innovation in communications technology Continue Reading
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News
17 May 2016
Vodafone CEO hints at return to growth for mobile operator as full-year results drop
Mobile operator Vodafone shares details of its full-year financial results, while talking up the role cloud has to play in its ability to deliver low-cost services Continue Reading
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News
10 May 2016
Tel Aviv: A smart city where community engagement is the measure of success
Israel’s capital is using the latest technologies as a way of placing the needs of local citizens at the heart of regional government Continue Reading
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E-Zine
20 Apr 2016
CW Middle East – April to June 2016
The Middle East is undergoing great socio-political and economic change. While the economics of falling oil prices is driving business diversification in the region, the opening up of the Iranian economy looks set to boost demand. The IT industry is set to play a key role in the region's social and economic future. Continue Reading
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Feature
22 Mar 2016
CW@50: From Captain Kirk to 5G – 50 years of mobile
As Computer Weekly prepares to celebrate the 50th anniversary of our first edition in 1966, we look back at 50 years of British innovation and development in mobile networking Continue Reading
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E-Zine
22 Mar 2016
How cloud keeps train passengers informed in a storm
In this week’s Computer Weekly, we find out how UK National Rail Enquiries looked to cloud technology after its popular travel information service was overwhelmed by bad weather. We analyse telecoms regulator Ofcom’s review of the broadband market and examine the future for BT’s Openreach division. And top CIOs share their tips on how best to use internal staff and external partners to bridge the skills gap. Read the issue now. Continue Reading
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News
08 Mar 2016
Broadband will reach 40% of Vietnam households by 2020, claims government
The Vietnamese government announces plans to increase access to broadband networks for its citizens, proposing a figure of 40% in four years Continue Reading
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News
17 Feb 2016
Middle East telecoms operators face up to IoT smart city challenges
As smart city initiatives spring up in the Middle East, telecoms operators contend with the strain of the internet of things (IoT) on networks Continue Reading
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News
02 Dec 2015
Interview: BT CEO Gavin Patterson
For BT CEO Gavin Patterson, the UKtech50 most influential person in UK IT 2015, the network is a vital tool to balance the demands of a global services business with the responsibility of being the national incumbent telecoms operator Continue Reading
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Feature
01 Oct 2015
Risky and untested: What went wrong with the ESN procurement?
In his first major interview since walking away from the Emergency Services Network procurement, Airwave COO John Lewis reveals why his company could take no further part in the process, and discusses the future of emergency services communications Continue Reading
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News
23 Sep 2015
BT platforms streamline UCC deployments for Microsoft and Cisco users
BT introduces new cloud unified comms and collaboration clouds to support Microsoft and Cisco environments Continue Reading
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News
22 Sep 2015
Telcos could help drive cloud services into SMEs, says report
A study commissioned by cloud services marketplaces provider BCSG says telcos are a natural route to market for SME cloud services Continue Reading
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News
22 Sep 2015
Worldwide Skype outage finally fixed
Microsoft-owned messaging service's technical difficulties have now been resolved, after users flooded social networking sites with downtime reports Continue Reading
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News
11 Sep 2015
Vodafone introduces nationwide Wi-Fi calling
Vodafone becomes second UK mobile operator after EE to give customers the ability to place voice calls over a wireless network connection Continue Reading
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News
07 Sep 2015
Myanmar internet gets boost with content delivery network
Myanmar internet users will start benefiting from changes in the law that encourages foreign direct investment in communications infrastructures Continue Reading
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News
27 Aug 2015
Kellogg Brown and Root wins ESN Delivery Partner contract
Kellogg Brown and Root has won the contract to supply Lot 1 of the Emergency Services Mobile Communications Programme Continue Reading
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News
19 Aug 2015
O2’s self-optimising network will learn from customers
O2 upgrades its mobile network with features that learn from customer behaviour to optimise network coverage and performance Continue Reading
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News
16 Aug 2015
Mobile phone users at risk as hackers bug and track victims
An investigation by Australian TV show 60 Minutes demonstrates how hackers based thousands of miles away in Germany were able to record the calls of an Australian senator and track his movements Continue Reading
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News
02 Jul 2015
Metropolitan Police picks Innopsis to lead network procurement
London’s Metropolitan Police Service signs public-sector networking association Innopsis to lead engagement on network procurement Continue Reading
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News
18 Jun 2015
MoD kick-starts procurement for new armed forces tactical communications system
The Ministry wants to replace aging Bowman Communications system with cutting edge networking kit by 2026 Continue Reading
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News
10 Jun 2015
Vodafone launches home broadband service
Vodafone unveils its Vodafone Connect broadband and home phone package, offering headline speeds of 76Mbps Continue Reading
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News
15 May 2015
Fire services to keep Airwave Tetra radios until 2020
The Department for Communities and Local Government approves a major extension of the fire services' Firelink Tetra network to the end of 2019 Continue Reading
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News
11 May 2015
PSNGB rebrands to drive information sharing across PSN
PSNGB, the trade association set up to promote the Public Services Network, rebrands itself as Innopsis and says its work is far from over Continue Reading
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News
29 Apr 2015
Vodafone sends network in a backpack to Nepal earthquake zone
Vodafone’s charitable arm, the Vodafone Foundation, deploys instant mini networks to help restore communications in quake-hit Nepal Continue Reading
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News
07 Apr 2015
Over-the-top services worth $14bn to carriers by 2020
A study conducted by Juniper Research suggests that content paid for by carrier billing will be a lucrative money-spinner for communications providers Continue Reading
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Photo Story
07 Apr 2015
Microsoft Office 2016 Preview: A first look
We dive into Microsoft’s latest Office, now in public preview for enterprise Office 365 accounts Continue Reading
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News
31 Mar 2015
Brecon Beacons National Park soups up staff comms with Unify
Brecon Beacons National Park Authority deploys Unify’s OpenScape voice technology to keep remote staff and home workers in touch Continue Reading
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Feature
16 Mar 2015
Wi-Fi in the sky: The good, the bad and the ugly
With in-flight internet options spreading around the world, which services should discerning business travellers try, and which should they avoid? Continue Reading
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News
12 Mar 2015
CIO interview: Ivor Nicholson, Nottinghamshire County Council
Nottinghamshire County Council is facing £77m in cuts by 2018 and by rolling out new services, it plans to save £8m through technology alone Continue Reading
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News
12 Feb 2015
Airwave's Tetra emergency services radio "costly and inflexible"
Incumbent Airwave failed to advance to the next stage of the Emergency Services Network procurement because its Tetra radio technology was too inflexible for current needs, according to reports Continue Reading
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News
02 Feb 2015
Gandalf to become the Speaking Clock
BT reveals it has engaged the services of actor Ian McKellen to be the voice of the Speaking Clock for Comic Relief Continue Reading
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News
02 Feb 2015
Health trust proposed offshoring mental care through Skype
Norfolk and Suffolk Foundation Trust considered cutting costs by using Skype and low-cost staff to treat patients with depression Continue Reading
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News
30 Jan 2015
Government network services tender deadline slips again
Crown Commercial Service pushes back deadline for tender submissions to Network Services framework to give suppliers more time to prepare Continue Reading
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News
17 Dec 2014
Technology needed to help ambulance services cope with increased demand
The future of the ambulance and emergencies services needs more investment in networking Continue Reading
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News
11 Dec 2014
Avaya brings contact centres to Google Chromebooks
Avaya and Google team up to streamline customer service agent workflows by enabling desktop contact centres on Chromebooks Continue Reading
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News
11 Dec 2014
JCDecaux partners with Vodafone to build small cell networks
Vodafone joins outdoor advertising firm JCDecaux to deploy small cell technology on billboards to increase network performance Continue Reading
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News
28 Nov 2014
Three pondering bid for O2 or EE, say reports
As BT conducts sales talks with both O2 and EE, reports have emerged the owner of Three is also preparing a bid for one or other of the two networks Continue Reading
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News
28 Nov 2014
CGI secures communications between pilots and air traffic control
Satellite communications firm Inmarsat has outsourced the provision of security IT and services to CGI Continue Reading