Voice networking and VoIP

London calling for Ding

Dublin-based top-up mobile services provider Ding expands operations with new office in the UK Continue Reading

Singapore kicks off first steps in 5G roll-out

Singapore’s telco regulator will award 5G spectrum to mobile operators by the middle of next year, culminating in the deployment of two nationwide 5G networks by the end of 2022 Continue Reading

Huawei defies US ban with rising revenues in third quarter

Chinese telecoms equipment giant attributes 24.4% revenue growth to maintaining its focus on ICT infrastructure and smart devices Continue Reading

Huawei: Fresh mindset needed to speed up 5G development

It may already enjoy pricing and technological advantages, but Huawei is calling on 5G industry to collaborate more, especially with regard to regulatory policy Continue Reading

What 5G applications will transform your business?

The UK’s mobile network operators have started work on their 5G roll-outs, but what applications are most likely to gain enterprise traction for the new standard? Continue Reading

Rise of the machines: How AI is changing unified communications

Artificial intelligence is now moving into live UC environments at scale. We look at the impact it will have and what lies ahead Continue Reading

Exploring UCaaS: The main benefits for enterprises

Getting unified communications-as-a-service right can mean more agility, higher productivity, and cost control Continue Reading

MP brands Huawei exec a ‘moral vacuum’ as operators demand 5G clarity

Huawei chief security officer John Suffolk faces tough questions from parliament’s Science and Technology Select Committee over the firm’s links to the Chinese government Continue Reading

Keeping commuters connected on the world’s longest sea crossing

CommScope’s antennas remained unscathed during a gruelling storm in 2018 and continue to provide reliable mobile connectivity on China’s 55km Hong Kong-Zhuhai-Macau Bridge Continue Reading

ISPs get nine months prep time for Ofcom shake-up of broadband contract renewal rules

Regulator Ofcom is giving broadband, phone and pay-TV service providers nine months to ready their systems and processes for the emergence of new rules, designed to make it easier for consumers to switch providers Continue Reading

Optus shows off real-time call translation smarts

The Australian telco has bigger plans to make its network more open to enable developers to build and integrate new services into phone calls Continue Reading

Malaysia takes broad base approach to 5G security

The country’s telco regulator is taking a industry-wide look at security implications of 5G, preferring not to target any particular supplier Continue Reading

IT Priorities 2019: Security concerns top agenda for network buyers again

The ability to gain visibility into what is happening on enterprise networks has once again topped the agenda for network managers and buyers, according to the latest Computer Weekly/TechTarget IT Priorities survey Continue Reading

What are the SD-WAN requirements for a multicloud environment?

SD-WAN is becoming an important option for businesses migrating branch and other edge communications to the cloud. But what makes a successful deployment? Continue Reading

Siemens connects to world’s largest UCC deployment

German technology powerhouse Siemens AG reveals how it unified communications and collaboration for hundreds of thousands of employees worldwide Continue Reading

Dutch pharma firm Centrient switches out MPLS for Cato SD-WAN

Centrient Pharmaceuticals, a Netherlands-based drug company, has switched out its global MPLS service in favour of a high-performance software-defined WAN from Cato Networks Continue Reading

SMEs urged to get on board with Network Services 2 framework

Suppliers have until the end of January 2019 to sign up to the new government network services purchasing framework Continue Reading

Top 10 network stories of 2018

2018 was the year when software-defined networking, and more specifically software-defined WANs, took centre stage. We look back at a transformative year for the world of the network manager Continue Reading

Christmas charity appeal increases donations with cloud-based comms

St Martin-in-the-Fields Charity is using a pop-up cloud contact centre from supplier Sesui to help run its annual Christmas appeal in partnership with the BBC Continue Reading

BT upgrades InLink street kiosks for deaf, speech-impaired people

BT has added a next-generation text service to its InLink street kiosks to make the service more accessible to people who are deaf, hard of hearing or speech impaired Continue Reading

Vodafone claims UK 5G first

Mobile network operator Vodafone claims the activation of a trial site in Manchester marks the first time mobile data traffic has been streamed to and from the internet exclusively over 5G technology Continue Reading

Phased roll-out of ESN to start in early 2019

The government will adopt a phased approach to the roll-out of the new emergency services 4G communications network Continue Reading

When networks collide: how M&A brings infrastructure together

Enterprise IT runs on networking, so fixing up the network should be a priority issue during mergers and acquisitions – but that’s not always the case. Find out how the pros manage it Continue Reading

Superbike team adds managed UC to support racers

Crescent Racing, Pata Yamaha Official WorldSBK Team has enhanced its existing relationship with MSP GCI to include new unified comms and Skype for Business elements Continue Reading

Home Office criticised over ESN review progress

In an appearance before the Public Accounts Committee, Home Office permanent secretary Philip Rutnam defended the progress of the ESN project review Continue Reading

Liberty Global picks Cisco to transform customer service ops

Virgin Media parent enlists Cisco in a bid to transform its customer service experience across Europe Continue Reading

SME provider takes on Cambridgeshire public sector network contract

Managed network services provider MLL Telecom has been awarded the EastNet contract to run WAN services across Cambridgeshire, replacing a legacy Virgin Media Network Continue Reading

Fixing the future of Fax - more important than you might have thought?

There is a term which crops up a lot in the technology sector - ‘legacy’. Occasionally, especially when talking to very long-established companies, the term ‘heritage’ occurs. It is useful ... Continue Reading

Unified comms bugbears may be easily solved with AI

The concept of unified communications is now so wide-ranging that it is ripe for disruption – or improvement – by artificial intelligence, argues analyst Zeus Kerravala Continue Reading

BT and EE to converge fibre broadband, 4G networks

BT’s consumer unit has launched a network convergence strategy designed to make the most of its national fibre and 4G network assets Continue Reading

Openreach starts countdown to the end of analogue phone services

Openreach has started a consultation on the future of telephony services as its parent signals plans to switch off analogue PSTN phone services in seven years' time Continue Reading

KCOM picks Amdocs to enhance network transition

East Yorkshire and Humberside’s incumbent telco to implement new service delivery platform as it upgrades its network Continue Reading

Unified communications supplier Mitel bought by VCs

Unified communications and networking technology supplier Mitel is to be acquired by affiliates of Searchlight Capital Partners for $2bn Continue Reading

How Australian enterprises are unifying business communications

Business leaders and experts in rolling out unified communications tools in Australia stress the importance of change management and employee consultation to avoid digital white elephants Continue Reading

How to find the right mobility strategy for your SME

Small businesses still need a strategy to make the most of mobility, so what should business owners look out for? Continue Reading

ASEAN’s growing appetite for unified communications

Led by enterprises in Singapore and Malaysia, adoption of unified communications tools is expected to grow with the surge in demand for cloud-based and hosted offerings Continue Reading

The walking dead: Is there life left in 4G mobile networks?

These days, 5G grabs all the hype and headlines, but 4G still has plenty more to give. It’s a good thing, too, as operators have no choice but to sweat their assets Continue Reading

Colt pioneers blockchain in telco voice wholesaling

Colt Technology Services and Hong Kong Telecom’s international unit PCCW Global teamed up to trial the use of blockchain in wholesale voice settlements Continue Reading

How Turkish mobile operators are helping the vast Syrian refugee population to help themselves

Turkish mobile network operators are designing services that will help Syrian refugees make their lives in the country Continue Reading

Case study: Stationery firm gets things moving with FTTP broadband voucher

Nuco, a Midlands-based supplier of paper and stationery products, has improved its business agility and is moving its IT into the cloud thanks to the government’s full-fibre broadband connection voucher scheme Continue Reading

World Wide Fund for Nature tames out-of-control network

The World Wide Fund for Nature turns to services provider Exponential-e to bolster its connectivity as it moves its wider IT estate into the cloud Continue Reading

MWC 2018: 5G collaboration dominates agenda at annual mobile fair

At Mobile World Congress 2018 in Barcelona, 5G mobile networks were the talk of the show, and a number of operators announced new collaborations around the emerging network standard with their technology partners Continue Reading

Emergency Services Network progress ‘deeply unsatisfactory’, says PAC

A Home Office review of the Emergency Services Mobile Communications Programme will not be finished before the end of July, the Public Accounts Committee has been told Continue Reading

Is the virtual SBC market poised for rapid growth?

Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings. Continue Reading

IT Priorities 2018: Networking spend declining across the board

Overall spending on networking projects across EMEA looks set to decline in 2018, according to the latest ComputerWeekly/TechTarget IT Priorities report Continue Reading

Colt Technology Services outage: European customers hit by internet connectivity issues

Voice and data network provider Colt Technology Services suffers outage, blighting users in several European countries Continue Reading

Insurance broker Simply Business ditches legacy MPLS for SD-WAN

Insurance business finds networking a breeze after ditching its unresponsive managed services provider and implementing VeloCloud’s latest software-defined wide area network technology Continue Reading

Emergency Services Network delay to cost hundreds of millions

The Emergency Services Network roll-out has hit further delays and is likely to become very costly indeed, the Public Accounts Committee has heard Continue Reading

North Korean web users enjoy Amazon, Facebook and YouTube, report claims

Threat intelligence specialist Recorded Future claims that the North Korean elite are as plugged in to the worldwide web as any western citizen Continue Reading

Australia’s Whispir dials into global market

Fast-growing cloud-based communications service provider expects to more than double its workforce within a year, and grow its business in the double-digit range Continue Reading

Telefónica increases use of renewable energy to fight climate change

Telecoms operator behind UK’s O2 mobile network doubles down on existing commitments to renewable energy sources in the fight against climate change Continue Reading

Manx Telecom streamlines its business with VMware NFV

After deploying an NFV platform to replace its IMS service, Isle of Man-based telco has seen substantial improvements to its business agility and processes Continue Reading

Manchester trams halted by communications failure

A communications systems fault at Transport for Greater Manchester halted Metrolink tram services across the city on Sunday 14 May Continue Reading

Thorough network upgrade underpins University of Law’s IT

Legal education specialist the University of Law has undertaken a multi-million pound future IT project to refresh its networks, Wi-Fi and datacentre infrastructures across multiple locations Continue Reading

5G deployments will address burgeoning data demand, says Cisco

In its latest Mobile Visual Networking Index (VNI) report, Cisco says it expects large-scale 5G infrastructure deployments to be well in hand by the end of the decade as more and more data is consumed Continue Reading

TalkTalk CEO Harding steps aside for public service role

TalkTalk CEO Dido Harding has stepped down, leaving the ISP in rude health Continue Reading

GDS signals intent to move public sector off PSN

Government Digital Service’s Technology Leaders Network determines that the internet is an adequate solution to support the vast majority of public sector work Continue Reading

European court delivers blow to Snoopers’ Charter

Parts of the controversial Investigatory Powers Act relating to the bulk collection of communications data have been ruled unlawful by the European Court of Justice Continue Reading

Top 10 ANZ enterprise IT stories of 2016

Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016 Continue Reading

BT builds phone boxes for the internet age

BT has announced plans to roll out a free London-wide wireless internet and phone service Continue Reading

Care charity Avante enhances unified communications capabilities with 3CX

Kent-based residential care charity Avante Care and Support installed an IP PBX to manage telephony across multiple sites and a mobile workforce Continue Reading

Cisco UK and Ireland CEO Phil Smith steps down after 22 years

Phil Smith announces he is stepping down from the day-to-day running of Cisco’s UK and Ireland business to take up the role of chairman Continue Reading

CW@50: How networking became the core of IT

Compared with the network, Computer Weekly is but a sprightly youngster. We take a look back not at just 50, but 200 years of British innovation in communications technology Continue Reading

Vodafone CEO hints at return to growth for mobile operator as full-year results drop

Mobile operator Vodafone shares details of its full-year financial results, while talking up the role cloud has to play in its ability to deliver low-cost services Continue Reading

Tel Aviv: A smart city where community engagement is the measure of success

Israel’s capital is using the latest technologies as a way of placing the needs of local citizens at the heart of regional government Continue Reading

CW Middle East – April to June 2016

The Middle East is undergoing great socio-political and economic change. While the economics of falling oil prices is driving business diversification in the region, the opening up of the Iranian economy looks set to boost demand. The IT industry is set to play a key role in the region's social and economic future. Continue Reading

CW@50: From Captain Kirk to 5G – 50 years of mobile

As Computer Weekly prepares to celebrate the 50th anniversary of our first edition in 1966, we look back at 50 years of British innovation and development in mobile networking Continue Reading

How cloud keeps train passengers informed in a storm

In this week’s Computer Weekly, we find out how UK National Rail Enquiries looked to cloud technology after its popular travel information service was overwhelmed by bad weather. We analyse telecoms regulator Ofcom’s review of the broadband market and examine the future for BT’s Openreach division. And top CIOs share their tips on how best to use internal staff and external partners to bridge the skills gap. Read the issue now. Continue Reading

Broadband will reach 40% of Vietnam households by 2020, claims government

The Vietnamese government announces plans to increase access to broadband networks for its citizens, proposing a figure of 40% in four years Continue Reading

Middle East telecoms operators face up to IoT smart city challenges

As smart city initiatives spring up in the Middle East, telecoms operators contend with the strain of the internet of things (IoT) on networks Continue Reading

Interview: BT CEO Gavin Patterson

For BT CEO Gavin Patterson, the UKtech50 most influential person in UK IT 2015, the network is a vital tool to balance the demands of a global services business with the responsibility of being the national incumbent telecoms operator Continue Reading

Risky and untested: What went wrong with the ESN procurement?

In his first major interview since walking away from the Emergency Services Network procurement, Airwave COO John Lewis reveals why his company could take no further part in the process, and discusses the future of emergency services communications Continue Reading

BT platforms streamline UCC deployments for Microsoft and Cisco users

BT introduces new cloud unified comms and collaboration clouds to support Microsoft and Cisco environments Continue Reading

Telcos could help drive cloud services into SMEs, says report

A study commissioned by cloud services marketplaces provider BCSG says telcos are a natural route to market for SME cloud services Continue Reading

Worldwide Skype outage finally fixed

Microsoft-owned messaging service's technical difficulties have now been resolved, after users flooded social networking sites with downtime reports Continue Reading

Vodafone introduces nationwide Wi-Fi calling

Vodafone becomes second UK mobile operator after EE to give customers the ability to place voice calls over a wireless network connection Continue Reading

Myanmar internet gets boost with content delivery network

Myanmar internet users will start benefiting from changes in the law that encourages foreign direct investment in communications infrastructures Continue Reading

Kellogg Brown and Root wins ESN Delivery Partner contract

Kellogg Brown and Root has won the contract to supply Lot 1 of the Emergency Services Mobile Communications Programme Continue Reading

O2’s self-optimising network will learn from customers

O2 upgrades its mobile network with features that learn from customer behaviour to optimise network coverage and performance Continue Reading

Mobile phone users at risk as hackers bug and track victims

An investigation by Australian TV show 60 Minutes demonstrates how hackers based thousands of miles away in Germany were able to record the calls of an Australian senator and track his movements Continue Reading

Metropolitan Police picks Innopsis to lead network procurement

London’s Metropolitan Police Service signs public-sector networking association Innopsis to lead engagement on network procurement Continue Reading

MoD kick-starts procurement for new armed forces tactical communications system

The Ministry wants to replace aging Bowman Communications system with cutting edge networking kit by 2026 Continue Reading

Vodafone launches home broadband service

Vodafone unveils its Vodafone Connect broadband and home phone package, offering headline speeds of 76Mbps Continue Reading

Fire services to keep Airwave Tetra radios until 2020

The Department for Communities and Local Government approves a major extension of the fire services' Firelink Tetra network to the end of 2019 Continue Reading

PSNGB rebrands to drive information sharing across PSN

PSNGB, the trade association set up to promote the Public Services Network, rebrands itself as Innopsis and says its work is far from over Continue Reading

Vodafone sends network in a backpack to Nepal earthquake zone

Vodafone’s charitable arm, the Vodafone Foundation, deploys instant mini networks to help restore communications in quake-hit Nepal Continue Reading

Over-the-top services worth $14bn to carriers by 2020

A study conducted by Juniper Research suggests that content paid for by carrier billing will be a lucrative money-spinner for communications providers Continue Reading

Microsoft Office 2016 Preview: A first look

We dive into Microsoft’s latest Office, now in public preview for enterprise Office 365 accounts Continue Reading

Brecon Beacons National Park soups up staff comms with Unify

Brecon Beacons National Park Authority deploys Unify’s OpenScape voice technology to keep remote staff and home workers in touch Continue Reading

Wi-Fi in the sky: The good, the bad and the ugly

With in-flight internet options spreading around the world, which services should discerning business travellers try, and which should they avoid? Continue Reading

CIO interview: Ivor Nicholson, Nottinghamshire County Council

Nottinghamshire County Council is facing £77m in cuts by 2018 and by rolling out new services, it plans to save £8m through technology alone Continue Reading

Airwave's Tetra emergency services radio "costly and inflexible"

Incumbent Airwave failed to advance to the next stage of the Emergency Services Network procurement because its Tetra radio technology was too inflexible for current needs, according to reports Continue Reading

Gandalf to become the Speaking Clock

BT reveals it has engaged the services of actor Ian McKellen to be the voice of the Speaking Clock for Comic Relief Continue Reading

Health trust proposed offshoring mental care through Skype

Norfolk and Suffolk Foundation Trust considered cutting costs by using Skype and low-cost staff to treat patients with depression Continue Reading

Government network services tender deadline slips again

Crown Commercial Service pushes back deadline for tender submissions to Network Services framework to give suppliers more time to prepare Continue Reading

Technology needed to help ambulance services cope with increased demand

The future of the ambulance and emergencies services needs more investment in networking Continue Reading

Avaya brings contact centres to Google Chromebooks

Avaya and Google team up to streamline customer service agent workflows by enabling desktop contact centres on Chromebooks Continue Reading

JCDecaux partners with Vodafone to build small cell networks

Vodafone joins outdoor advertising firm JCDecaux to deploy small cell technology on billboards to increase network performance Continue Reading

Three pondering bid for O2 or EE, say reports

As BT conducts sales talks with both O2 and EE, reports have emerged the owner of Three is also preparing a bid for one or other of the two networks Continue Reading

CGI secures communications between pilots and air traffic control

Satellite communications firm Inmarsat has outsourced the provision of security IT and services to CGI Continue Reading