Information management

The business case for customer success investment is built on 3600 data

This is a guest blogpost by Jean de Villiers, Chief Customer Officer, and Michelle MacCarthy, Global Head of Customer Success, Unit4 Customer Success (CS) is a programmatic approach to delighting ... Continue Reading

Be an AI hero, but just for a day

Like all new shiny new things, generative AI offers mere mortals a brief chance to impress friends, colleagues, line managers and customers, with Da Vinci levels of creativity and intelligence. ... Continue Reading

Why version control is necessary in digital asset management

Creative teams often use different versions of their digital assets across marketing channels. Learn how version control in DAM systems helps teams track these versions. Continue Reading

UK government launches international tech strategy as tool of diplomacy

The UK government has announced an international technology strategy to promote the country abroad, strengthening ties with allies and supporting developing nations Continue Reading

The risks of an imbalance in AI

In this week’s Computer Weekly, a leading AI expert explains the risks of an arms race in artificial intelligence caused by the domination of private sector providers. Our latest buyer’s guide examines ways to reduce IT’s energy use. And we analyse the latest damning revelations from the Post Office scandal inquiry. Read the issue now. Continue Reading

Techno-nationalism explained: What you need to know

Techno-nationalism changes the way providers do business and the way users interact with tech. Continue Reading

Inside AIA’s cloud adoption journey

The Hong Kong-based multinational insurance firm has moved 86% of its IT infrastructure to public cloud to drive growth, productivity and efficiency Continue Reading

UK government to create code of practice for generative AI firms

The code will look to strike a balance between copyright holders and generative AI firms so that both parties can benefit from the use of copyrighted material in training data Continue Reading

Microsoft trials ChatGPT to boost enterprise productivity

The Office Suite, Outlook, Teams and Power tools are about to get an AI boost thanks to Microsoft 365 Copilot Continue Reading

Vast Data’s ‘Act 2’ builds data management layer on QLC flash

Vast Data offers QLC flash bulk storage with a rapid cache I/O layer. Now, it has embarked on offering big data, analytics and application access to highly available data stores Continue Reading

Vallance review advocates light-touch regulation for emerging technologies

Patrick Vallance, the outgoing government chief scientific adviser, has seen his light-touch emerging technologies regulation advice accepted by the government lock, stock and barrel Continue Reading

Budget 2023: Chancellor affirms tax relief for IT investment

Jeremy Hunt’s Spring Budget makes IT investment tax expendable for three years and announces support for artificial intelligence companies, including annual £1m ‘Manchester Prize’ Continue Reading

AI interview: Elke Schwarz, professor of political theory

Elke Schwarz speaks with Computer Weekly about the ethics of military artificial intelligence and the dangers of allowing governments and corporations to push forward without oversight or scrutiny Continue Reading

Digital dedication – the transformation of Guinness World Records

In this week’s Computer Weekly, we find out about the digital transformation at Guinness World Records – dedication, that’s what you need. We examine the new space race – to launch low-orbit, low-cost communications satellites. And we look at the role of technology in sustainability strategies. Read the issue now. Continue Reading

Liverpool Football Club signs Wasabi in on-premise-to-cloud storage transition

Liverpool Football Club has transitioned from lead-footed on-premise infrastructure to Wasabi cloud storage that’s well-suited to its video production and distribution requirements Continue Reading

Generative AI at watershed moment with spate of legal challenges

Just over 20 years ago, Napster was closed on copyright grounds for allowing users to access digital copies of music for free. Now, a spate of legal cases have experts questioning whether OpenAI and other generative AI innovators will go the same way Continue Reading

Technology minister Michelle Donelan defends data reforms

Secretary of state Michelle Donelan has defended the government’s new data reforms as providing certainty for businesses while simultaneously retaining high standards of data protection, but industry figures are having mixed reactions Continue Reading

Podcast: Why DBaaS and what problems does it solve?

We talk to Tobias Ternström of Nutanix about how the enterprise landscape has seen thousands of databases from multiple vendors mushroom and how database as a service can help manage that complexity Continue Reading

Emerging markets lead growth in cloud spend in Asia

Thailand, Indonesia and the Philippines are expected to lead the rest of Asia in growing their cloud spending in 2023, study finds Continue Reading

CW EMEA: How Sweden is accelerating digitisation

Large conglomerates with diverse business portfolios face challenges when digitally transforming because one size cer-tainly doesn’t fit all. In this month’s CW EMEA, we find out how Richard Ventre, group CIO at Dutch company SHV Holdings, goes about ensuring his IT department pro-vides the foundations for a wide variety of businesses to thrive digitally. We also find out how to make the most of a composable enterprise architecture and how green storage can deliver savings if done right. Read the issue now. Continue Reading

CDO interview: Athina Kanioura, chief strategy and transformation officer, PepsiCo

Multinational food, snack and beverage firm PepsiCo is halfway through a five-year digital transformation strategy that aims to create ‘a totally different company’ Continue Reading

UK government introduces revised data reform bill to Parliament

Designed in close collaboration with technology businesses, the UK government is re-introducing an updated version of its Data Protection and Digital Information Bill to Parliament, which civil society groups say upends key safeguards Continue Reading

Culture eats technology in digital transformation

Digital transformation without culture change is an empty phrase, but get the balance right and you can reap rewards Continue Reading

APAC IT leaders bullish on tech spending

Over half of respondents in this year’s IT Priorities study have bigger IT budgets as they continue to make strategic investments in cyber security, cloud and automation, among other areas Continue Reading

Guinness World Records goes digital

Guinness World Records has been around since 1955. Over the past 20 years, it has transformed from book publishing to consultancy and digital content creation, most recently marshalling NetSuite Continue Reading

Lords Committee to investigate use of AI-powered weapons systems

House of Lords to investigate the use of artificial intelligence in weapons systems, following UK government publication of AI defence strategy in June 2022 Continue Reading

How to get mainframe modernisation right

Around a third of mainframe modernisation efforts fail, but that doesn’t need to be the case if organisations can harness the best of mainframe and distributed architectures, according to Rocket Software Continue Reading

White House unveils National Cybersecurity Strategy

The strategy will focus on ensuring closer collaboration on cyber security between government and industry, while giving software and other tech companies a bigger role in combatting threats due to their resources and expertise Continue Reading

Newham Council expands on data economy plans unveiled in 2021

Newham Council plans to set up a ‘data campus’ at East Ham Town Hall to continue the data economy development vision it announced at London Tech Week in 2021 Continue Reading

A data-driven government needs to look beyond regulation

If you were to read through the many interviews that Computer Weekly conducts with IT and digital leaders, you would be left with a clear picture of the number one focus for organisations looking ... Continue Reading

AI interview: Michael Osborne, professor of machine learning

Artificial intelligence researcher speaks with Computer Weekly about the implications of a market-driven AI arms race and the overwhelming dominance of the private sector over the technology Continue Reading

Uber introduces dynamic pricing algorithm in London

The dynamic pricing algorithm will allow Uber to set variable pay and pricing levels, but drivers are concerned about how their personal data will be used and the impact the algorithm will have on their livelihoods Continue Reading

Genomics England to use Sectra imaging system for cancer data programme

Genomics England has deployed an enterprise imaging system from supplier Sectra to link radiology and pathology images with whole genome sequencing data Continue Reading

AWS to open cloud region in Malaysia

Along with a new infrastructure region, AWS plans to invest $6bn in Malaysia by 2037 as it continues to expand its footprint across the Asia-Pacific region Continue Reading

CIO interview: Clare Lansley, CIO, Aston Martin Formula One

A rare female CIO in a male-dominated sport, Lansley discusses how digital transformation is all a part of helping the team to move further up the F1 grid Continue Reading

Industrial safetytech startups secure £150m funding since 2020

Industrial safetytech investment reached a record high of $100m in 2021, and remains significantly ahead of pre-pandemic funding levels despite a dip in 2022 Continue Reading

Scotland launches data strategy for health and social care

The five-year strategy aims to make it easier for people to access their own health and social care data, improve data flows between organisations, and transform the way data is used to enhance services Continue Reading

Unstructured data and the storage it needs

We look at unstructured and semi-structured data and find increasing amounts of production workloads that have their own storage hardware – file and object – needs, including flash Continue Reading

How Dell is future-proofing its business

Dell Technologies is building a more resilient supply chain, investing in growth areas like edge and multicloud, and responding to shifts in consumption models to position itself for long-term growth Continue Reading

UK police have ‘culture of retention’ around biometric data

A culture of retention around biometric data in UK policing is damaging public trust, says UK biometrics commissioner, who is calling for clear regulation to govern police use of biometric technologies Continue Reading

AI in healthcare in northern Europe suggests future pathways

AI is used sporadically across northern Europe. If the healthcare sector is to provide affordable, high-quality care as the population ages and the economy falters, it will be needed more, experts say Continue Reading

Teradata reports strong cloud earnings

Teradata’s cloud-first strategy is starting to pay off, with the company reporting its strongest cloud earnings to date in the fourth quarter last year Continue Reading

Learn the basics of digital asset management

DAM systems offer a central repository for rich media assets and enhance collaboration within marketing teams. However, users may struggle with metadata and business processes. Continue Reading

How APAC organisations can harness the power of IoT

In a panel discussion moderated by Computer Weekly, industry experts from across Asia-Pacific discussed the use cases, challenges and future developments in the internet of things Continue Reading

UK HSE to launch regulatory sandbox for industrial safety tech

The sandbox will see the regulator work with industry and tech startups to accelerate the development and adoption of a range of safety-related technologies, with a particular emphasis on data and analytics Continue Reading

Tony Blair and William Hague call for a remade strategic state to stoke UK innovation

Former Labour prime minister and former Conservative Party leader argue for a remaking of the British state to capitalise on artificial intelligence, biotech and climate tech, and reverse the country’s decline Continue Reading

Institute for Government cautions government to draw right lessons from pandemic

The Institute for Government has published a policy document warning government not to draw wrong lessons from data sharing during pandemic Continue Reading

UK finance firms short of data skills

Financial services companies in the UK lack the data skills they will need to succeed in an increasingly digital world Continue Reading

NetSuite and Oracle executives optimistic about economy

Oracle NetSuite’s recent SuiteConnect event in London found executives in optimistic mood about the economy and positive about synergies between the two businesses Continue Reading

How Syniti is honing its chops in data management

A move to shed its back office image and a laser focus on data migration has been fuelling Syniti’s growth in data management Continue Reading

CIO interview: Hans van der Waal, director of global IT, Travelex

Travelex has weathered a storm that saw it sink into administration, before emerging to solidify its digital foundations for the future Continue Reading

The rise and risks of sovereign data strategies

Data and analytics leaders need to understand what is currently happening in the world of cloud to mitigate risk and exploit data-driven opportunities Continue Reading

How organisations can right-size their data footprint

More data is not always better, says Gartner, which is calling for organisations to focus on metadata and synthetic data to reduce their data liability and address privacy challenges Continue Reading

Getting data analytics right

Organisations will need to marry the art and science of data analytics to drive innovation in their analytics initiatives, according to Gartner Continue Reading

CW APAC: Expert advice on data analytics

Organisations are constantly searching for the most fruitful ways to process their data. In this handbook, focused on data analytics in the Asia-Pacific region, Computer Weekly looks at how to marry the art and science of analytics, environmental considerations, the risks of sovereign data strategies and what one telco has done to address scalability challenges. Continue Reading

Mock crime prediction tool profiles MEPs as potential criminals

Developed by Fair Trials, the example crime prediction tool uses the same information as police systems to assess the likelihood of someone committing a crime in the future Continue Reading

Home Office partners with BAE Systems on border analytics

BAE Systems wins three-year contract worth £38m to help Home Office develop Cerberus, a project to secure UK borders through advanced data systems and analytics Continue Reading

Where next for NHS IT?

In this week’s Computer Weekly, as NHS Digital is folded into NHS England, we consider what the merger could mean for the future of NHS IT. We find out how data science and analytics has become an increasingly important function for the John Lewis Partnership. And we examine the importance of building empathy into metaverse applications. Read the issue now. Continue Reading

Tech sector lay-offs in the round – Computer Weekly Downtime Upload podcast

The team talks about tech sector job losses in the round, with possible bright spots for corporate IT and contractors, and data and hybrid working strategies at the Very Group Continue Reading

Investigatory Powers Act: Home Office proposes rethink of safeguards on bulk data collection

David Anderson KC will review the safeguards on intelligence service and police use of bulk datasets following a Home Office assessment that they are 'disproportionate'. Continue Reading

Police tech needs clear legal rules, says biometrics regulator

Police use of artificial intelligence and facial recognition needs to be controlled by strict rules and mechanisms to ensure public trust Continue Reading

CW EMEA: Kyiv is ready for anything

CIOs must be ready for the unexpected, but not many CIOs and IT teams face keeping a city’s vital IT running while fighting for their lives. In this issue of CW EMEA, Oleg Polovynko, CIO at Kyiv City Council, explains how the IT team in the Ukrainian capital has kept services running for its residents amid relentless bombing by Russian forces. We also look at how the Netherlands is planning to regulate AI to reduce bias, how highly accurate time protocols ensure fair trading in finance, and the use of technology in agriculture in Denmark. Read the issue now. Continue Reading

EDF increases GIS software use at Hinkley Point C nuclear power site

EDF is increasing its use of a geographic information system from Esri to get a central view of construction data in the Hinkley Point C nuclear power station project Continue Reading

CDO interview: Very’s Steve Pimblett on finding UB40

The chief data officer of online retailer Very, Steve Pimblett, explains the place of data cataloguing in its data strategy, both for governance and innovation Continue Reading

The one problem with AI content moderation? It doesn’t work

The use of artificial intelligence for content moderation is likely to become more pronounced with the passage of the Online Safety Bill, but practitioners and experts question the efficacy of this approach Continue Reading

MEPs vote to amend platform worker directive

MEPs have voted in favour of amendments to the European Commission’s platform worker directive that would introduce a presumption of employment and increase algorithmic transparency Continue Reading

Government plans to catch tax fraudsters with help of AI

Cabinet Office signs a deal with data analytics company Quantexa, aiming to use data and artificial intelligence to tackle public sector fraud Continue Reading

Innovative Technology deploys age estimation tech in shops and pubs

A company involved in Home Office-led trials of biometric age estimation technologies has begun rolling out its hardware to UK shops and pubs so they can use its facial recognition algorithm to assure customers’ ages Continue Reading

Reaping green dividends with data management

Getting data management right has been pivotal for Singapore IoT startup SensorFlow to optimise energy consumption and reduce carbon emissions for its hotelier clients Continue Reading

MI5 unlawfully collected and held millions of people’s data

Secretive court finds MI5 knowingly acted unlawfully in use of bulk surveillance warrants, and the Home Office continued granting warrants despite information the agency was operating outside the law Continue Reading

University of Stirling taps into Alation data catalogue technology

The University of Stirling is the first non-US university to participate in a data management education programme provided pro bono by data catalogue supplier Alation Continue Reading

MPs warned of AI arms race to the bottom

Expert tells Parliamentary committee that tech companies developing artificial intelligence are cutting corners and placing safety on the backburner, opening up ‘enormous risks’ for the future of AI Continue Reading

Mark Logan on his vision for a Scottish technology ecosystem

The Scottish Government’s entrepreneur advisor speaks to Computer Weekly about the philosophy behind an ambitious technology ecosystem strategy Continue Reading

What are the key issues in knowledge management?

Knowledge management systems help employees find important information. However, implementation can pose challenges with user adoption and content maintenance. Continue Reading

SAP 2022: 11% revenue growth, 2.5% staff targeted by restructure

SAP has announced full-year 2022 revenue of nearly €31bn, up 11% year on year. In 2023, it will explore a sell-off of Qualtrics stake and do a restructure, with an impact on 2.5% of staff Continue Reading

Data lake vs. data warehouse: Key differences explained

Data lakes and data warehouses are both commonly used in enterprises. Here are the main differences between them to help you decide which is best for your data needs. Continue Reading

Japan researchers develop new data encryption method

Researchers from Tokyo University of Science have combined the best of homomorphic encryption and secret sharing in a new method to handle encrypted data Continue Reading

Executive interview: Andrew Roughan, CEO, Plexal

Plexal CEO Andrew Roughan talks about how tech startups collaborate with the government to transform public services, the barriers to entry, and how the process can be improved Continue Reading

Royal Society calls on public sector to pilot privacy tech

The Royal Society says public sector bodies should lead the way in piloting privacy-enhancing technologies to unlock the value of data without compromising privacy and data rights, but lack of standards and incentives mean adoption is slow Continue Reading

WhatsApp’s £4.8m fine raises questions for organisations using behavioural advertising

The Irish Data Protection Commissioner has fined WhatsApp, owned by Meta, in a case that will raise questions for organisations that rely on contracts rather than consent to comply with GDPR when offering behavioural advertising Continue Reading

What are the types of knowledge management systems?

In order to understand the different types of knowledge management systems, organizations should know about the different types of knowledge and the history of this market. Continue Reading

Newham Council rejects use of live facial-recognition tech by police

Live facial-recognition technology should not be used by police in Newham until biometric and anti-discrimination safeguards are in place, according to a motion passed unanimously by the council, but the Met Police and the Home Office have indicated they will not suspend its use Continue Reading

Oracle and CBI: companies cautious, selective in 2023 IT, business investment

Oracle and the CBI are seeing much the same picture of cautious technology investment of UK businesses in 2023, in the context of long Covid and the energy price inflation crisis Continue Reading

How India is driving the use of open government data

India’s Open Government Data platform has paved the way for new applications and services, but concerns around data quality and privacy remain Continue Reading

Qlik-Talend proposed acquisition indicates marriage broker role for private equity?

The acquisition of France-based data integration supplier Talend by Sweden-founded data visualisation firm Qlik has to be interesting at an intra-European market level. Non-US IT suppliers are thin ... Continue Reading

Ellison-founded sailing league SailGP plumps for Oracle NetSuite to expand

SailGP, a sailing racing league co-founded by Oracle chairman and CTO Larry Ellison, has picked Oracle NetSuite to expand its business Continue Reading

Companies put commercial gain ahead of sustainability, says Software AG research

The vast majority of a surveyed tranche of UK and other western companies are prioritising commercial goals over sustainability, according to research from Software AG Continue Reading

How Indian banks can drive automation in corporate banking

Banks should prioritise their processes for automation based on the level of human intervention, understand their processes thoroughly and put employees at the centre of their automation efforts Continue Reading

Top 10 PIM software products in 2023

PIM systems can come as standalone products, but many fit within larger digital experience platforms. Top PIM products include Acquia PIM, Precisely EnterWorks and Sales Layer. Continue Reading

NHS data platform costing £480m to supersede Covid-19 data store underway

NHS England has invited suppliers to tender for a data platform that will supersede the Covid-19 data store controversial for the involvement of data analytics firm Palantir Continue Reading

16 top data governance tools to know about in 2023

Data governance software can help organizations manage governance programs. Here's a look at the key features and capabilities of 16 prominent governance tools. Continue Reading

What will be trending in technology in 2023?

This year will be a bit year for IT spending despite the prospects of recession, inflation and rising costs. But companies will focus more on technology that delivers measurable pay-offs Continue Reading

Belfast Harbour sails out with Oracle cloud applications

Belfast Harbour spies a more efficient and flexible future on the horizon as it sets sail with Oracle Fusion Cloud ERP Continue Reading

18 top big data tools and technologies to know about in 2023

Numerous tools are available to use in big data applications. Here's a look at 18 popular open source technologies, plus additional information on NoSQL databases. Continue Reading

18 data science tools to consider using in 2023

Numerous tools are available for data science applications. Read about 18, including their features, capabilities and uses, to see if they fit your analytics needs. Continue Reading

18 top data catalog software tools to consider using in 2023

Numerous tools can be used to build and manage data catalogs. Here's a look at the key features, capabilities and components of 18 prominent data catalog tools. Continue Reading

Top trends in big data for 2023 and beyond

Big data is driving changes in how organizations process, store and analyze data. The benefits are spurring even more innovation. Here are four big trends. Continue Reading

St Helens Council plumps for Unit4 ERP to forward automation plans

St Helens Borough Council has replaced an in-house system with Unit4 and Proactis enterprise applications technologies to advance its digital transformation plans Continue Reading

Diversity and inclusion figures high in New Year Honours List 2023

The New Year Honours List 2023 hailed those in the technology community who promote diversity and inclusion Continue Reading

How ITV built a data team from scratch

Clemence Burnichon, director of data innovation at ITV, describes how the broadcaster has built a data management and analytics team Continue Reading