Business process management (BPM)
Business process management (BPM) is a structured approach to improving the processes organizations use to get work done, serve their customers and generate business value.. See complete definition.
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News
04 May 2026
ANZ enterprises turn to AI for customer and employee insights
At Qualtrics Experience Live in Sydney, leaders from Zip Co, Fonterra, Swyftx and Commonwealth Bank shared how AI is accelerating research, breaking down data silos and turning feedback into measurable business value Continue Reading
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News
15 Apr 2026
TDX 2026: Salesforce depicts SaaS as an agentic evolution
Salesforce paints a picture of software as a service evolving in an agentic direction, at its developer conference in San Francisco, with AgentExchange as an ecosystem lubricant Continue Reading
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News
11 Jun 2013
Lloyds customer complaints plummet after automating manual processes
Lloyds is claiming dramatic improvements in the quality of its customer service after automating manual banking processes Continue Reading
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News
10 Jun 2013
An Information Architecture Vision
The Open Group assesses the "big data" problem and offers an Enterprise Information Planning and Architecture Model to help organisations make the most of their information. Continue Reading
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News
03 Jun 2013
Gartner: Deriving value from Big Data for CRM
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM). Continue Reading
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News
22 May 2013
McLaren uses high-speed data analytics to gain Formula 1 edge
The McLaren Group uses high-speed data analytics as it seeks a competitive edge for its Formula 1 racing team engineers Continue Reading
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News
22 May 2013
Tesco uses big data to cut cooling costs by up to €20m
Tesco is aiming to save over €20m a year by using sophisticated analytical technology to ensure its chillers work at optimum temperature Continue Reading
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News
01 May 2013
British Army data quality programme tackles ‘whole army’ concept
The British Army’s data quality programme faces a challenge with moves to unify regular and territorial soldiers into one force Continue Reading
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News
01 May 2013
Information Security Breaches Survey 2013
Security breaches cost large businesses an average of £850,000, the 2013 Information Security Breaches Survey reveals. Continue Reading
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News
30 Apr 2013
Tesco uses supply chain analytics to save £100m a year
Understanding return on capital employed was a driving force behind an analytics programme which saves Tesco £100m in supply chain costs Continue Reading
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News
29 Apr 2013
Case study: Telefonica Ireland uses business intelligence to reduce churn
O2 Ireland, part of Telefonica, has been using Teradata’s data warehousing and Cognos BI to stop customers leaving and entice them with location-based offers Continue Reading
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News
18 Feb 2013
Innovative business technologies in a converging world
This independently researched report investigates converging business technologies, including cloud computing, big data analytics and business intelligence. Continue Reading
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Feature
11 Feb 2013
Business applications, data analytics can make business lean
Centralised business apps, such as ERP and CRM can frustrate, but also make a business lean. Data analytics has a fresh Six Sigma role to play Continue Reading
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News
11 Feb 2013
Gartner: analytics will be more transparent, real-time and automated
Analyst firm Gartner has identified three trends for analytics and BI: transparency, real-time and automation Continue Reading
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News
01 Feb 2013
Don’t make big data stand alone, warns Gartner
Gartner cautions organisations against treating big data as unique and criticises business intelligence suppliers for failing to exploit mobility Continue Reading
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News
25 Jan 2013
Ferrari swerves SAP, adopts Infor LN to meet Chinese demand
Italian sports car maker Ferrari has turned to Infor ERP technology to respond to Chinese and Middle Eastern customer demand Continue Reading
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News
11 Jan 2013
SAP puts Business Suite on HANA, joins transactional to analytical
SAP has announced that its Business Suite software now runs on the HANA in-memory database Continue Reading
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News
09 Nov 2012
German retailer Otto invests in neural software to net future sales
German retail giant Otto improves demand forecasting with neural network technology from Blue Yonder, a predictive analytics start-up Continue Reading
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Photo Story
07 Nov 2012
Scenes from EMC Momentum Vienna 2012
EMC Momentum took place in Vienna this year, at the Messe Wien Congress Centre. 1,100 EMC attendees descended on the conference for hands-on-labs and a selection of sessions. View photos from the event here. Continue Reading
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News
13 Mar 2012
Enterprise software procurement done right can save companies millions
Software procurement is frequently poorly conducted, argues consultant Andy Hayler. Intelligent software evaluation processes and savvy contract management can pay huge dividends, he says. Continue Reading
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Feature
12 Jul 2011
IT in Europe e-zine: Data Management & BI Edition
The benefits of effective data management and business intelligence are many; so are the challenges. Get practical information and advice on data management & BI strategies in the IT in Europe ezine. Continue Reading