Business applications
At the heart of enterprise software strategy are the key business applications upon which every organisation relies. From enterprise resource planning (ERP) to customer relationship management (CRM), financial and accounts software to business intelligence (BI), such applications demand high investments and can deliver high returns. We analyse the latest product developments and the news from major suppliers such as Oracle, Microsoft and SAP.
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News
30 Apr 2025
Current SaaS delivery model a risk management nightmare, says CISO
JPMorgan Chase security chief Patrick Opet laments the state of SaaS security in an open letter to the industry and calls on software providers to do more to enhance resilience Continue Reading
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News
29 Apr 2025
Edinburgh University evaluation of NHS AI Lab finds early promise
A report into the NHS AI Lab from the University of Edinburgh identifies early signs of return on investment amid barriers to scaling and implementation Continue Reading
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Opinion
03 Feb 2025
Vigilant buyers are the best recipe for accountable suppliers
In January 2025, outgoing CISA chief Jen Easterly called on IT buyers to demand better security standards from their software suppliers. The Security Think Tank considers what better means, and what does best practice for secure software procurement looks like in 2025. Continue Reading
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News
31 Jan 2025
How Zebra is empowering frontline workers through tech
Zebra Technologies’ CEO Bill Burns discusses the company’s growth strategy and how it is enhancing frontline worker capabilities through machine vision, artificial intelligence and robotics Continue Reading
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News
30 Jan 2025
ServiceNow vaunts agentic AI and announces 22% annual revenue growth
ServiceNow has declared full-year revenue close to $11bn, representing 22% year-on-year growth, as it announces a battery of agentic AI product updates Continue Reading
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News
30 Jan 2025
First international AI safety report published
A global cohort of nearly 100 artificial intelligence experts publish first international AI safety report ahead of the third AI summit, outlining an array of challenges posed by the technology that will be used to inform upcoming discussions Continue Reading
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News
28 Jan 2025
NAO: UK government cyber resilience weak in face of mounting threats
The National Audit Office has found UK government cyber resilience wanting, weakened by legacy IT and skills shortages, and facing mounting threats Continue Reading
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Feature
28 Jan 2025
EU law could usher in transformative change to digital ecosystems
The EU’s Digital Fairness Act aims to end exploitative practices online and enhance consumer protection, but civil society groups say it must address the power and information asymmetries between users and tech firms Continue Reading
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News
28 Jan 2025
Concerns over Fujitsu billing application used at SSE Airtricity in Republic of Ireland
Under-scrutiny IT services firm has escalated fears over problems with one of its applications, used at a Republic of Ireland energy firm, to its headquarters in Japan Continue Reading
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News
24 Jan 2025
Review of legal rule on computer evidence long overdue, say Post Office scandal victims
Computer Weekly talks to people who suffered miscarriages of justice at the hands of flawed computer evidence, as well as to experts in law and IT, as the government commits to review the legal presumption that computers work all the time Continue Reading
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News
24 Jan 2025
High Court: Sky Betting ‘parasitic’ in targeting problem gambler
UK High Court rules that Sky Betting acted unlawfully after breaching a customer’s data protection rights when it obtained his personal data through cookies and used it to profile him for the purposes of direct marketing, despite his ‘impaired’ ability to provide meaningful consent Continue Reading
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News
24 Jan 2025
CISOs boost board presence by 77% over two years
A global research study, from Splunk and Oxford Economics, into how chief information security officers interact with boards finds greater participation but enduring gaps Continue Reading
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Opinion
24 Jan 2025
Low-code and AI challenge the reign of SaaS
Software-as-a-service applications have long been the go-to for businesses seeking quick IT fixes, but a new wave of low-code platforms powered by AI and automation is empowering organisations to ditch pre-packaged solutions and build their own custom tools Continue Reading
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News
23 Jan 2025
Zebra gallops ahead in APAC, driven by automation and e-commerce
Zebra Technologies is riding the wave of e-commerce and automation in APAC, fuelling strong growth with RFID technology, tablets and scanners that boost business productivity and efficiency Continue Reading
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Definition
22 Jan 2025
What is prompt chaining? Definition and benefits
Prompt chaining is a technique used when working with generative artificial intelligence (generative AI) models in which the output from one prompt is used as input for the next. Continue Reading
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Feature
22 Jan 2025
Clubcard at 30 – the evolution of retail loyalty
When Tesco Clubcard was developed 30 years ago, using the technology of the time to analyse data was a long shot, but it grew into a scheme that birthed retail loyalty as we know it today Continue Reading
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News
22 Jan 2025
How smartphones are transforming global health
Shyam Gollakota, winner of the 2024 Infosys Prize in Engineering and Computer Science, is bringing medical care to underserved communities through with smartphone-based diagnostic tools Continue Reading
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News
21 Jan 2025
Kearney, Futurum: Big enterprise CEOs make AI core to future
According to research from management consultancy Kearney and analyst firm Futurum, big company CEOs are buying into AI hopes and dreams, with a dash of prudence Continue Reading
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News
19 Jan 2025
ST Logistics teams up with Lenovo on smart warehouses
The Singapore logistics firm is partnering with Lenovo to integrate AI and automation into its warehouse operations Continue Reading
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News
17 Jan 2025
Takeda opens innovation centre in Bengaluru
Global biopharmaceutical giant Takeda opens its first Asian Innovation Capability Centre in Bengaluru to speed up drug discovery and development Continue Reading
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News
15 Jan 2025
Government, Nesta and ODI issue £600k smart data challenge to technologists
Department for Business and Trade, Challenge Works and the Open Data Institute have issued a Smart Data Challenge to app developers and entrepreneurs with a total prize fund of £600,000 Continue Reading
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News
15 Jan 2025
Cyber security dovetails with AI to lead 2025 corporate IT investment
Cyber security and GenAI top enterprise IT investment plans for 2025, whether singly or together, according to research from Enterprise Strategy Group Continue Reading
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News
14 Jan 2025
Barings Law enleagues 15,000 claimants against Google and Microsoft
Barings Law has signed up 15,000 claimants in a data breach suit against Microsoft and Google. The firm says the tech giants use personal data without proper consent to train AI models Continue Reading
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Opinion
14 Jan 2025
Labour's AI Action Plan - a gift to the far right
Critical computing expert Dan McQuillan argues that, on top of the clear social and environmental harms associated with the technology, Labour's vapid fixation on AI-led growth in lieu of real change will further enable the far right. Instead, he proposes an alternative strategy of 'decomputing'. Continue Reading
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News
13 Jan 2025
Metro mayors face similar digitisation challenges to banks, but lack their resources
UK regional leaders want to be independent of central government when it comes to digital transformation decision-making, but don’t fully understand what’s ahead Continue Reading
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Opinion
13 Jan 2025
AI is meant to free up time and yet somehow… It's stealing it
Realising the liberatory potential of artificial intelligence requires a culture shift that places people before profits and productivity Continue Reading
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Definition
13 Jan 2025
What is chain-of-thought prompting (CoT)? Examples and benefits
Chain-of-thought (CoT) prompting is a prompt engineering technique that aims to improve language models' performance on tasks requiring logic, calculation and decision-making by structuring the input prompt in a way that mimics human reasoning. Continue Reading
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News
13 Jan 2025
Gramedia speeds up inventory checks with RFID
Indonesian bookstore giant has sped up inventory checks, minimised shrinkage and improved customer experience with RFID-powered checkout kiosks and exit gates Continue Reading
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News
08 Jan 2025
Software AG shrinks with sale of Alfabet and Cumulocity
Software AG, Germany’s number two business software company, after SAP, has announced the latest turn in its shrinkage under the umbrella of private equity group Silver Lake Continue Reading
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Tip
08 Jan 2025
15 edge computing trends to watch in 2025 and beyond
Organizations increasingly recognize the importance of edge computing in shaping business outcomes. Discover the latest insights on spending, device capabilities and infrastructure updates. Continue Reading
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News
07 Jan 2025
How StarHub is tapping OpenShift in its cloud strategy
StarHub is harnessing Red Hat OpenShift to power its hybrid multi-cloud platform, balancing control over critical infrastructure with the scalability and flexibility of public cloud Continue Reading
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News
27 Dec 2024
Top 10 India stories of 2024
India embraced AI in 2024, developing its own large language models, boosting supercomputing capabilities and applying the technology across sectors from healthcare to governance Continue Reading
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News
24 Dec 2024
Top 10 police technology stories of 2024
Here are Computer Weekly’s top 10 police technology stories of 2024 Continue Reading
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News
20 Dec 2024
Top 10 data and ethics stories of 2024
Here are Computer Weekly’s top 10 data and ethics stories of 2024 Continue Reading
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News
19 Dec 2024
Top 10 ASEAN stories of 2024
Southeast Asia’s 2024 tech landscape saw major companies embracing AI, shifts in open source and the emergence of local large language models to address the needs of a diverse region Continue Reading
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News
17 Dec 2024
Ofcom publishes Illegal Harms Codes of Practice
The codes of practice and guidance from Ofcom outline the steps online services providers can take to protect their users from illegal harms Continue Reading
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News
17 Dec 2024
Digital Ethics Summit 2024: recognising AI’s socio-technical nature
At trade association TechUK’s eighth annual Digital Ethics Summit, public officials and industry figures and civil society groups met to discuss the ethical challenges associated with the proliferation of artificial intelligence tools globally and the direction of travel set for 2025 Continue Reading
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E-Zine
17 Dec 2024
Technology on the beat
In this week’s Computer Weekly, we examine the future of technology in policing as the Home Office announces plans for a new IT organisation. We look at the security risks from employees using publicly available generative AI tools in the workplace. And we hear how Hyatt Hotels is creating a data culture across the organisation. Read the issue now. Continue Reading
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News
17 Dec 2024
How NCS is tackling the enterprise IT market
The technology service provider is counting on its government experience, global expert network and cyber security capabilities to penetrate the enterprise IT market Continue Reading
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News
16 Dec 2024
Top 10 business applications stories of 2024
Business applications are now AI-enabled, but it is not easy to deploy these products successfully to improve business metrics Continue Reading
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News
13 Dec 2024
Google Cloud’s Agentspace to unlock enterprise data
Agentspace uses AI agents to automate workflows and connect to multiple data sources to perform tasks and deliver insights, boosting enterprise productivity and efficiency Continue Reading
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News
13 Dec 2024
Post Office scandal 2024 – part 3: Fujitsu’s 12-month fall from grace
After years of refusing to comment, Fujitsu was unable to continue hiding from its role in the Post Office Horizon IT scandal as politicians and a public inquiry demanded answers Continue Reading
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News
11 Dec 2024
Freshworks rides Asia’s digital wave
The enterprise software firm’s exponential growth in the region is driven by demand for streamlined customer and employee experiences by its mid-market customers Continue Reading
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News
10 Dec 2024
UK police continue to hold millions of custody images unlawfully
Annual report from the biometrics and surveillance camera commissioner of England and Wales highlights the ongoing and unlawful retention millions of custody images of innocent people never charged with a crime by police Continue Reading
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News
10 Dec 2024
DWP ‘fairness analysis’ reveals bias in AI fraud detection system
Information about people’s age, disability, marital status and nationality influences decisions to investigate benefit claims for fraud, but the Department for Work and Pensions says there are ‘no immediate concerns of unfair treatment’ Continue Reading
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News
10 Dec 2024
Top IT predictions in APAC in 2025
Enterprises across the Asia-Pacific region are expected to focus on securing their AI workloads, invest in energy efficient infrastructure and rethink their platform strategy, among other tech trends in the new year Continue Reading
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E-Zine
10 Dec 2024
On the road to change at Aston Martin
In this week’s Computer Weekly, we talk to the CIO at luxury car maker Aston Martin to find out how technology is helping tackle the huge challenges facing the automotive sector. The new National Cyber Security boss explains why organisations need to be extra vigilant against the growing online threats. And we examine the future of secure remote connectivity in the cloud era. Read the issue now. Continue Reading
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News
09 Dec 2024
Inside Prudential’s AI strategy
Prudential is leveraging AI across its operations, from enhancing customer interactions and streamlining internal processes to empowering its workforce through upskilling initiatives Continue Reading
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Opinion
06 Dec 2024
How AI can help you attract, engage and retain the best talent in 2025
On the Fifth Day of AI, we explore how AI is reshaping HR – boosting productivity, addressing concerns, and preparing organisations for the future. Continue Reading
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News
03 Dec 2024
AWS unveils new generative AI models
The Amazon Nova family of GenAI models boasts faster speeds and lower costs, and caters to needs from text and image generation to video creation and multimodal applications Continue Reading
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News
03 Dec 2024
Australian utilities explore potential of AI
Australia’s utilities sector is exploring and implementing AI to enhance grid stability, manage rooftop solar and prepare for the influx of electric vehicles Continue Reading
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News
03 Dec 2024
F1 heightens fan experiences with the power of Salesforce
Learn how the technical teams behind Formula One are using Salesforce’s tools to enhance fan activation and engagement at 24 races across the world, and how they are bringing AI into play with Agentforce capabilities Continue Reading
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Definition
03 Dec 2024
AI readiness: What is it, and is your business ready?
Artificial intelligence (AI) readiness encompasses all the elements, processes and steps needed to prepare an organization to implement AI systems. Continue Reading
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E-Zine
03 Dec 2024
Curing cancer with computers
In this week’s Computer Weekly, we go behind the scenes at the Francis Crick Institute to find out how data science and AI support its groundbreaking medical research. As courts on both sides of the Atlantic target Google, we analyse the legal threats for Big Tech. And our latest buyer’s guide examines cloud and object storage. Read the issue now. Continue Reading
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News
02 Dec 2024
User group chair recommends long-term SAP Rise strategy
Independent UK and Ireland SAP User Group chair describes upgrade as a marathon, not a sprint, but says SAP Rise is also inevitable Continue Reading
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News
01 Dec 2024
How SkyLab is democratising hybrid cloud management
SkyLab is challenging the cloud status quo with its orchestration platform, which allows telcos and enterprises to seamlessly manage workloads across multiple cloud providers Continue Reading
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Feature
29 Nov 2024
Could generative AI help to fill the skills gap in engineering?
The role of artificial intelligence and machine learning in society continue to be hotly debated as the tools promise to revolutionise our lives, but how will they affect the engineering sector? Continue Reading
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News
28 Nov 2024
Chulalongkorn University debuts GenAI platform
Thai university teams up with Google Cloud to empower its community with responsible and customisable AI tools for research, learning and administration Continue Reading
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News
28 Nov 2024
Energy sector’s digital shift opens door to cyber threats
The transition to renewable energy and the increasing integration of IT and OT systems in the energy sector are creating new cyber security challenges Continue Reading
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News
27 Nov 2024
Barings Law plans to sue Microsoft and Google over AI training data
Microsoft and Google are using people’s personal data without proper consent to train artificial intelligence models, alleges Barings Law, as it prepares to launch a legal challenge against the tech giants Continue Reading
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News
27 Nov 2024
GitLab doubles down on DevSecOps and AI in APAC
The DevOps platform supplier is focused on providing deeper platform integration, enhanced security and artificial intelligence-powered tools to help APAC organisations speed up software delivery Continue Reading
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News
26 Nov 2024
How Kong is driving the future of APIs
From its open-source API gateway to a full platform play, Kong is orchestrating the future of APIs with a growing presence in the Asia-Pacific region Continue Reading
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News
22 Nov 2024
Swiss encrypted messaging service, ePost, targets one million postal users
Swiss ePost chief Renato Stalder bets on encrypted communications as demand for letter delivery falls Continue Reading
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News
22 Nov 2024
Qlik expands cloud footprint to India
The data analytics and business intelligence software supplier is bolstering its presence in Asia-Pacific with a cloud region in India Continue Reading
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Feature
21 Nov 2024
Post Office Horizon IT scandal inquiry: Three years of shocking revelations
Nearly three years of shocking revelations from the Post Office Horizon scandal inquiry Continue Reading
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News
21 Nov 2024
Grab taps GPT-4o to improve mapping service
Regional ride-hailing giant and super app Grab is leveraging OpenAI’s GPT-4o model to build hyperlocal, dynamic maps, cutting costs and boosting accuracy Continue Reading
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News
20 Nov 2024
Government issues strategic priorities for online safety regulator Ofcom
Technology secretary Peter Kyle sets out the government’s strategic priorities for how Ofcom should approach regulating online safety, including embedding safety by design and supporting innovation in technologies to help protect people online Continue Reading
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News
19 Nov 2024
AI readiness stalls in APAC
Despite significant investment in AI, only 15% of organisations in Asia-Pacific are ready to deploy the technology today, according to Cisco’s latest regional AI readiness survey Continue Reading
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Definition
19 Nov 2024
What are spreadsheets and how do they work?
A spreadsheet is a computer program that can capture, display and manipulate data arranged in rows and columns. Continue Reading
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News
18 Nov 2024
How banks are navigating the AI landscape
Industry experts discuss the transformative potential of artificial intelligence in banking, while addressing the challenges and governance implications of integrating AI into financial services Continue Reading
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News
18 Nov 2024
Denmark’s AI-powered welfare system fuels mass surveillance
Research reveals the automated tools used to flag individuals for benefit fraud violate individuals’ privacy and risk discriminating against marginalised groups Continue Reading
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News
15 Nov 2024
Nvidia powers AI development in Japan and Indonesia
Nvidia is deepening its presence in Japan and Indonesia through partnerships with local cloud providers and tech companies to build sovereign AI infrastructure and local large language models Continue Reading
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News
14 Nov 2024
Microsoft ramps up small language model effort
Microsoft is working with several industry sector specialist software providers to bring industry-specific AI models to its Azure AI platform Continue Reading
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News
12 Nov 2024
Police cloud project raises data protection concerns despite legal reforms
Ongoing data protection issues with the use of hyperscale public cloud infrastructure by UK police could complicate the ambitions of nine forces to move their common records management system into the cloud Continue Reading
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News
12 Nov 2024
How quantum computing could reshape financial services
Experts at the Singapore FinTech Festival predict quantum computing will improve risk management, investment strategies and fraud detection in the financial sector, while also posing new challenges for data security Continue Reading
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E-Zine
12 Nov 2024
Innovating with weather data at the Met Office
In this week’s Computer Weekly, we find out how the Met Office is using its vast stores of weather data to create innovative new products. Our latest buyer’s guide looks into identity and access management systems. And we examine the geopolitical threats that could curb the openness of open source. Read the issue now. Continue Reading
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News
11 Nov 2024
UK Bolt drivers win legal claim to be classed as workers
Employment Tribunal ruling says Bolt must classify its drivers as workers rather than self-employed, putting drivers in line to receive thousands of pounds in compensation from the ride-hailing and delivery app Continue Reading
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News
08 Nov 2024
Inside Grab’s platform strategy
Grab’s group CTO talks up the super app’s platform strategy, architecture and organisational structure behind its growth across diverse Southeast Asian markets Continue Reading
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News
06 Nov 2024
Snowflake brings AI to data for Australian businesses
At the Sydney leg of the Snowflake World Tour, the company showcased how its platform simplifies data management, reduces costs and drives AI adoption for Australian businesses Continue Reading
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News
06 Nov 2024
UK government launches AI assurance platform for enterprises
The platform is designed to drive demand for the UK’s artificial intelligence assurance sector and help build greater trust in the technology by helping businesses identify and mitigate a range of AI-related risks Continue Reading
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News
06 Nov 2024
How enterprises can ride the AI coding wave
GovTech leader urges developers to prioritise value, security and compliance when implementing AI coding tools in enterprise environments Continue Reading
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News
05 Nov 2024
Gartner Symposium: Why ServiceNow wants to be seen as the AI platform for business transformation
We report on how a deal between ServiceNow and Rimini Street may offer IT leaders an alternative route to enterprise AI Continue Reading
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News
05 Nov 2024
HCLTech to open AI lab in Singapore
The new facility in Singapore will be the latest in HCLTech’s network of global AI labs set up to help businesses deploy artificial intelligence applications and build local talent Continue Reading
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E-Zine
05 Nov 2024
Data bill aims to boost police and NHS productivity
In this week’s Computer Weekly, the government’s new data bill promises to improve productivity and efficiency for the NHS and police, but will it ensure privacy as well? We talk to Dell’s global CTO about how the IT giant sees the AI boom playing out. And we examine which industries stand to benefit most from the collaboration opportunities of virtual reality. Read the issue now. Continue Reading
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News
30 Oct 2024
Alphabet results reveal extent of AI-powered programming
The parent company of Google is using its Gemini generative artificial intelligence tool to code a quarter of new software development initiatives Continue Reading
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News
30 Oct 2024
No simple replacement for digital evidence rules, says Post Office Horizon trial judge
Judge in Post Office Horizon trial says a more flexible approach to how digital evidence is used in court cases may be required as IT complexity increases Continue Reading
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News
28 Oct 2024
Inside Google Cloud’s secure AI framework
Google Cloud’s secure AI framework that’s integrated into its Vertex AI platform offers practical tools and guidance to manage the lifecycle, data governance and operational risks of AI Continue Reading
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News
28 Oct 2024
How Manulife is empowering sales and call centre agents with AI
Canadian insurance giant is leveraging generative AI to personalise customer experiences, transform contact centre workflows and automate underwriting processes Continue Reading
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News
25 Oct 2024
Lords committee warns about risks of the UK losing its EU data adequacy
The UK government must work with the European Commission (EC) to secure a renewal of UK’s two data adequacy statuses, says cross-party Lords committee, in stark warning about impacts of losing the ability to seamlessly exchange citizens’ personal data Continue Reading
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News
24 Oct 2024
Prudential taps AI to improve health insurance experience
Insurance giant Prudential teams up with Google Cloud to streamline claims processing, personalise healthcare journeys and improve health outcomes Continue Reading
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Feature
24 Oct 2024
Kenyan workers win High Court appeal to take Meta to trial
Despite the company arguing that Kenyan courts have no jurisdiction over an American company, the Nairobi High Court has ruled that Meta must face more than 180 content moderators and data labellers in court over allegedly poor working conditions, negative mental health impacts, and loss of pay Continue Reading
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News
23 Oct 2024
ServiceNow touts Now platform as AI engine for transformation
At the ServiceNow World Forum in Melbourne, company executives touted the transformative power of AI in streamlining workflows, improving user experiences and driving business value Continue Reading
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News
22 Oct 2024
Dell CTO: Enterprise AI poised to take off in 2025
After a period of experimentation, the building blocks are in place for wider enterprise adoption of AI, says Dell Technologies’ global CTO, John Roese Continue Reading
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E-Zine
22 Oct 2024
Delivering Olympic IT
In this week’s Computer Weekly, we speak to a former Olympian and CIO of the Paris 2024 Olympic and Paralympic Games about continuous improvement. We also look at new enterprise AI services from major IT providers and assess the unified communications as a service market. Read the issue now. Continue Reading
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News
21 Oct 2024
Techcombank’s tech investments set to fuel record profit
The Vietnam bank is targeting $1bn in profit in 2024 while maintaining a flat headcount and reducing physical branches, thanks to its investments in artificial intelligence and a data engine Continue Reading
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News
18 Oct 2024
How Philippine Airlines is transforming customer experience
The flag carrier of the Philippines discusses how its digital transformation journey has improved customer experience and streamlined internal processes Continue Reading
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Definition
17 Oct 2024
What is image metadata and how is it used?
Image metadata is text information pertaining to an image file that is embedded into the file or saved to a separate file that is associated with the image file. Continue Reading
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News
17 Oct 2024
NCSC chief warns of gap in cyber threats and defence capabilities
The UK and its allies must take collective action to improve their cyber resilience and repel the increasing volume of severe cyber attacks, says NCSC chief Continue Reading
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Opinion
17 Oct 2024
Preparing for disruptions to enterprise application ecosystems
From undersea cable sabotage to AI deepfakes and restrictive regulations, modern applications face a barrage of threats. Organisations must prioritise resilience by diversifying infrastructure, investing in cyber security, and embracing sustainable practices to ensure business continuity Continue Reading
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News
15 Oct 2024
Tech and digital skills key to improving police productivity
The Policing Productivity Review sees data and technology as a way of improving productivity and outcomes, as well as a potential means of restoring diminishing legitimacy, but warns there needs to be a revamp in digital skills, investment and coordination to harness the full range of benefits Continue Reading
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News
15 Oct 2024
UK government unveils AI safety research funding details
Through its AI Safety Institute, the UK government has committed an initial pot of £4m to fund research into various risks associated with AI technologies, which will increase to £8.5m as the scheme progresses Continue Reading
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News
15 Oct 2024
Hillingdon Council commits £9m to tech revamp in digital strategy
Hillingdon’s three-year digital strategy will see the council fund attempts to modernise its systems and infrastructure, change how residents interact with the local authority and make better use of data Continue Reading