Customer relationship management (CRM)
Find Customer Relationship Management (CRM) resources here: news, analysis and case studies on CRM software choices and implementing CRM. Find out how UK companies and organisations are harnessing CRM to drive forward customer-centric business strategies. Understand CRM market trends, and how organisations are managing the customer experience for competitive advantage.
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News
04 Aug 2020
Nordic enterprises look for SAP price reductions as they navigate Covid-19
Businesses in the Nordics are using SAP Cloud Platform to address Covid-19 challenges and are also seeking price reductions Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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E-Zine
21 Nov 2019
CW Nordics: Automation pays off for Sweden’s social workers
Software robots are freeing up time for social workers in Sweden to help benefits claimants find employment and to receive the money they are entitled to. Also in this issue, read how Sweden’s SEB bank is using a Google-inspired, cloud-native core banking platform, and why India is leading the pack when it comes to IT outsourcing from the Nordic countries. Continue Reading
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Tip
07 Nov 2023
5 benefits of Microsoft Dynamics 365
Dynamics 365 offers a comprehensive set of cloud-based business apps to help organizations eliminate data silos, improve decision-making and automate workflows. Continue Reading
By- Robert Peledie, 365Knowledge Ltd.
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Definition
02 Nov 2023
high-touch customer service
High-touch customer service is a category of contact center interaction that requires human interaction. Continue Reading
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News
23 Oct 2023
CTO interview: Pegasystems’ Don Schuerman on using AI to set business goals
Generative AI is on the cusp of allowing companies to automate business processes to meet business goals Continue Reading
By- Bill Goodwin, Computer Weekly
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Definition
19 Oct 2023
CRM (customer relationship management)
Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. Continue Reading
By- Cameron Hashemi-Pour, Site Editor
- Wesley Chai
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Tip
18 Oct 2023
5 real-world examples of customer obsession
Customer obsession requires organizations to place clients' needs at the center of all operations. Real-world examples include Equinox, Tabrick and GreenPal. Continue Reading
By- Christine Campbell, The Alpha Content Company
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News
18 Oct 2023
Gitex Global 2023: Motul looks to deliver ‘effortless’ experiences in cloud comms
Global oil and lubricants company adopts suite of cloud-based contact centre and unified communications solutions to improve customer experience and enable global employees to collaborate better across borders Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
18 Oct 2023
SuiteWorld 23: Oracle NetSuite pushes business efficiency by way of AI
Oracle NetSuite’s Evan Goldberg posited AI old and new as means for organisations to do more with fewer resources, speaking at the company’s annual global SuiteWorld conference in Las Vegas Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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News
17 Oct 2023
Gitex 2023: Avaya plots generative AI-powered future for customer experience
Leading comms and customer experience technology provider unveils Generative CX concept showing how artificial intelligence can sit at the core of experience transformation Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
16 Oct 2023
Oracle’s Steve Miranda: Customers nearing inflection point with Fusion
In a Q&A with Computer Weekly at Oracle Open World, applications head Steve Miranda discussed how its customers are moving from project-driven to business-driven approaches, and how GenAI is for real Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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News
12 Oct 2023
Hybrid work flexibility the leading driver underpinning successful work experiences
Study finds that while just over half of CEOs strongly believe their organisation is recognised as an employer of choice, less than half of firms provide employees with the technology they need for hybrid work Continue Reading
By- Joe O’Halloran, Computer Weekly
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Definition
11 Oct 2023
Salesforce
Salesforce, Inc. is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco. Continue Reading
By- Kinza Yasar, Technical Writer
- Karolina Kiwak
- Delaney Rebernik, TechTarget
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E-Zine
10 Oct 2023
Teeing up tech at the Ryder Cup
In this week’s Computer Weekly, we go behind the scenes at golf’s Ryder Cup to see the tech firsts introduced to improve the fan experience. UK tech leaders explain why they feel ‘betrayed’ by the government’s net-zero policy changes. And we examine the governance challenges behind immerse technologies such as VR and the metaverse. Read the issue now. Continue Reading
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News
10 Oct 2023
IT and contact centre leaders embrace conversational AI or fear falling behind
Study finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support. But efficiency and effectiveness a point of contention Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
04 Oct 2023
Qualcomm looks to reshape digital world through spatial computing
Mobile tech giant announces new platforms, developed in close collaboration with Meta, to provide breakthrough performance in immersive applications such as mixed and augmented reality Continue Reading
By- Joe O’Halloran, Computer Weekly
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Feature
29 Sep 2023
Customer success vs. sales: What's the difference?
Customer success and sales teams both interact with clients, but customer success prevents churn whereas sales teams focus on loyalty and acquisition. Continue Reading
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Feature
22 Sep 2023
5 email marketing challenges and their solutions
Most organizations primarily use email to connect with customers. Yet, marketers often struggle with engagement due to spam filters and crowded inboxes. Continue Reading
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Feature
20 Sep 2023
4 email A/B testing best practices
A/B testing can help marketers improve email campaigns one variable at a time. Best practices include designing the right test, starting with the sender's name and using AI tools. Continue Reading
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Definition
12 Sep 2023
omnichannel
Omnichannel -- also spelled omni-channel -- is an approach to sales, marketing and customer support that seeks to provide customers with a seamless and unified brand experience, regardless of which channel they use. Continue Reading
By- Rahul Awati
- Karen Goulart
- Jason Sparapani, TechTarget
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News
11 Sep 2023
Salesforce and Zoom embrace ethical hackers. You should, too
Software companies Salesforce and Zoom discuss their successful bug bounty programmes, what they learned at a recent in-person hackathon in which they participated, and why others shouldn’t be scared of hackers Continue Reading
By- Alex Scroxton, Security Editor
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Definition
08 Sep 2023
mindshare (share of mind)
Mindshare, also known as share of mind, is an approach to marketing that involves attempting to make a company, brand or product the first one that comes to mind when a customer thinks of a particular market. Continue Reading
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Feature
05 Sep 2023
Sales vs. account management: What's the difference?
Sales and account management teams work together to increase revenue. However, these roles have different goals, responsibilities, skills and relationship timeframes. Continue Reading
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News
31 Aug 2023
GenAI outranks cloud as business IT strategic priority
Enterprise Strategy Group research on the use cases for generative AI shows it as strategic for corporate IT, with impacts on customer experience, software development and IT Ops Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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Definition
29 Aug 2023
customer satisfaction (CSAT)
Customer satisfaction (CSAT) is a measure of the degree to which a product or service meets customer expectations. Continue Reading
By- Cameron Hashemi-Pour, Site Editor
- Wesley Chai
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Tip
29 Aug 2023
10 sales enablement best practices
A proper sales enablement strategy can help businesses improve revenue, training for sales teams and overall CX. And, with the right tools, teams can become more efficient. Continue Reading
By- Reda Chouffani, Biz Technology Solutions
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Definition
23 Aug 2023
What is brand recognition?
Brand recognition is the extent to which a consumer can correctly identify a particular product or service just by viewing the product or service's logo, tagline, packaging or advertising campaign. Continue Reading
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Feature
18 Aug 2023
How sales teams can use generative AI
Sales teams can use generative AI to create personalized content, coach sales reps and improve forecasting. However, risks include data protection and a lack of empathy. Continue Reading
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News
14 Aug 2023
How Qualtrics is driving experience management
Qualtrics’ global and regional leaders outline the company’s product directions, including its work in AI, its traction in the region and the future of experience management Continue Reading
By- Aaron Tan, TechTarget
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Definition
10 Aug 2023
content personalization
Content personalization is a branding and marketing strategy in which webpages, email and other forms of content are tailored to match the characteristics, preferences or behaviors of individual users. Continue Reading
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Guest Post
09 Aug 2023
Why businesses should prioritize customer retention
Proper customer retention can help businesses grow, save money and better understand consumers. Its benefits can lead to better customer experiences and greater business success. Continue Reading
By- Keith Goatley
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Tip
08 Aug 2023
What does it mean to be customer obsessed?
Customer obsession can boost a brand's reputation and profits. But it requires C-suite dedication to CX, high levels of personalization and a positive employee experience. Continue Reading
By- Beth Schultz, Metrigy Research
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Tip
03 Aug 2023
7 ways to successfully align your sales and marketing teams
Learn how to create a close collaboration between sales and marketing that can lead to more effective marketing campaigns, an increase in qualified leads and a boost in revenue. Continue Reading
By- Sandra Mathis, Microsoft
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Tip
31 Jul 2023
12 essential ABM metrics and KPIs to measure success
Account-based marketing metrics let teams effectively engage with key decision-makers within target accounts, strengthen customer loyalty and identify areas of improvement. Continue Reading
By- Griffin LaFleur, Swing Education
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Tip
31 Jul 2023
Account-based marketing vs. lead generation, explained
Discover the key differences between lead generation and account-based marketing, as well as pros and cons and how to decide which approach is best for your organization. Continue Reading
By- Sandra Mathis, Microsoft
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Definition
31 Jul 2023
demand generation
Demand generation is the process of creating and cultivating interest in a product or service with the goal of generating high-quality leads that can be nurtured into loyal customers. Continue Reading
By- Griffin LaFleur, Swing Education
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Feature
28 Jul 2023
How generative AI fuels customer experience programmes
Generative AI could be a game-changer for CX if firms think use case and not tech. What do recent AI developments mean for customer experience programmes? Continue Reading
By- Madeline Bennett, Mowser Media
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Tip
27 Jul 2023
Customer experience vs. customer service: How do they differ?
Customer experience and customer service are not the same, but they do have a shared goal: to ensure customers are satisfied and return for repeat business. Continue Reading
By- Robert Peledie, 365Knowledge Ltd.
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Definition
27 Jul 2023
account-based experience (ABX)
Account-based experience (ABX) is a business-to-business (B2B) strategy in which the sales, marketing and customer success departments work together to provide accounts with a unified, personalized experience throughout the buyer journey. Continue Reading
By- Sandra Mathis, Microsoft
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Tip
26 Jul 2023
6 ways customer experience can increase sales
Organizations that offer a positive CX can boost customer loyalty, reduce churn and increase word-of-mouth advertising. Explore six important ways CX increases sales. Continue Reading
By- Andrew Froehlich, West Gate Networks
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Definition
25 Jul 2023
customer journey map
A customer journey map is a visual representation of the stages a customer goes through when interacting with a company. Continue Reading
By- Kinza Yasar, Technical Writer
- Erica Mixon
- Lauren Horwitz, Cisco
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Feature
21 Jul 2023
How to use generative AI for marketing
Organizations can use generative AI to write marketing content and analyze customer data quicker than a human. However, the tool requires basic prompt engineering skills. Continue Reading
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News
19 Jul 2023
IT firms ramp up prices to drive post-pandemic revenue
The Organisation for Economic Co-operation and Development puts inflation at 6.5%. Some areas of IT spending have experienced double-digit growth Continue Reading
By- Cliff Saran, Managing Editor
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News
17 Jul 2023
Zoom doubles down on customer experience in UCaaS play
Zoom is going beyond its roots in employee experience as it looks to strengthen its position in the unified communications-as-a-service market Continue Reading
By- Aaron Tan, TechTarget
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Tip
14 Jul 2023
7 tips for creating a knowledge base
A knowledge base offers self-service for customers and employees. Organizations can collect feedback and build a culture of knowledge sharing to create an effective knowledge base. Continue Reading
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Tip
14 Jul 2023
5 tips for creating customer journey maps from buyer personas
Organizations can create a journey map for each buyer persona. To create the map, CX teams should use data, consider many viewpoints and apply a central governance framework. Continue Reading
By- Scott Robinson, New Era Technology
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Definition
13 Jul 2023
quality of experience (QoE or QoX)
Quality of experience (QoE or QoX) is a measure of the overall level of a customer's satisfaction and experience with a product or service and the vendor that's providing that product or service. Continue Reading
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Answer
06 Jul 2023
What is the role of a customer relationship manager?
The customer relationship manager -- a role that differs from a CRM manager -- has a challenging and ever-evolving role to play when it comes to optimizing the customer experience. Continue Reading
By- Don Fluckinger, Senior News Writer
- Sarah Amsler, Senior Managing Editor
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Blog Post
03 Jul 2023
Where SMBs should start on their AI journey
This is a guest blogpost by Pierre-Baptiste Béchu, Aircall co-founder and CTPO The SaaS industry is being reshaped by AI. More and more companies are turning to AI to innovate their products, and ... Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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Definition
30 Jun 2023
voice of the customer (VOC)
Voice of the customer (VOC) is the component of customer experience that focuses on customer needs, wants, expectations and preferences. Continue Reading
By- Kinza Yasar, Technical Writer
- Sarah Amsler, Senior Managing Editor
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News
26 Jun 2023
How Ikea is driving digital customer experience
Ikea franchisee in four Southeast Asian markets and Mexico taps chatbots, conversational commerce and remote planning, among other capabilities, to drive digital customer experience Continue Reading
By- Aaron Tan, TechTarget
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News
23 Jun 2023
Investment in employee experience, cloud, AI drives greater customer experience
Study from global IT infrastructure and services company finds employee experience and customer experience gaining rapid recognition of their importance at board level, and as many as 95% of organisations see cloud enablement as vital in enabling outcomes Continue Reading
By- Joe O’Halloran, Computer Weekly
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Tip
22 Jun 2023
4 knowledge base article templates
Knowledge bases can improve CX and employee productivity, but organizations may not know where to start. Discover four templates to help teams write knowledge base articles. Continue Reading
By- Leslie O'Flahavan, E-WRITE LLC
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News
21 Jun 2023
Avaya expands Google, Alcatel-Lucent alliances to boost customer experiences
Collaboration with leading cloud platform designed to deliver enhanced contact centre solutions as improved Experience Platform enables users to integrate digital capabilities to redefine agent operations Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
21 Jun 2023
Software spending grows fastest as finance firms spend $652bn on tech in 2023
Banks and investment firms are increasing their spending on IT despite gloomy economic outlook, but priorities have changed Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Feature
20 Jun 2023
Customer success vs. account management: How do they differ?
Customer success and account management strategies help organizations grow in different ways. Customer success focuses on loyalty, while account management focuses on revenue. Continue Reading
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Feature
20 Jun 2023
4 components of a customer obsession model
Customer-obsessed organizations put customers at the heart of their operations. A customer obsession model requires important elements like a data strategy and leadership support. Continue Reading
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News
20 Jun 2023
ServiceNow’s Bill McDermott: a ‘work in progress’
Bill McDermott, president and CEO of ServiceNow, speaks to Computer Weekly about his vision for the company and the technology industry, which he believes to be in the throes of exponential change Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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News
16 Jun 2023
Citi US Personal Banking turns to AI to ‘delight’ customers with personalised services
Citigroup’s US Personal Banking business has created a repository of customer data and is rolling out a decision engine to provide customers with personalised services Continue Reading
By- Bill Goodwin, Computer Weekly
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Definition
13 Jun 2023
customer engagement
Customer engagement is the way a company creates a relationship with its customer base to foster brand loyalty and awareness. Continue Reading
By- Nick Barney, Technology Writer
- Jacqueline Biscobing, Senior Managing Editor, News
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Answer
07 Jun 2023
CXM vs. CRM: Which platform is best for your business?
CXM and CRM systems help organizations boost customer satisfaction, but CXM focuses on how customers perceive a brand, while CRM helps employees understand their customers. Continue Reading
By- Demetra Edwards, TechTarget
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Answer
05 Jun 2023
How to calculate call center utilization rates
Customer service leaders use metrics like call center utilization rates to track performance and CX. Leadership must learn the effects of these rates and how to calculate them. Continue Reading
By- Scott Sachs, SJS Solutions
- Fancy Mills
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Feature
02 Jun 2023
7 must-have skills for customer experience professionals
CX professionals must seek to understand customer problems and perspectives, so they need skills in communication, data collection, relationship building and empathy. Continue Reading
By- Andres Phillips
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Feature
31 May 2023
What does a knowledge management leader do?
Knowledge management teams often include IT professionals and content writers. But at the head, they need a central leader to make connections and guide people. Continue Reading
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Tip
31 May 2023
6 risks of ChatGPT in customer service
Despite ChatGPT's customer service benefits, organizations must understand the technology's risks, such as fabricated information, bias and security concerns. Continue Reading
By- Andrew Froehlich, West Gate Networks
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News
30 May 2023
How Pendula is driving customer communications
The Australian startup’s conversational messaging platform lets businesses draw on internal and external data to cross-sell and upsell their offerings while improving customer retention Continue Reading
By- Aaron Tan, TechTarget
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Definition
23 May 2023
Adobe Experience Platform
Adobe Experience Platform is a suite of customer experience management (CXM) solutions from Adobe. Continue Reading
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News
12 May 2023
IT Priorities 2023: Business automation intensifies as data governance returns
Business automation and a renewed focus on data governance to get more value from data have attracted more interest for UK enterprise software investment, says the TechTarget IT Priorities 2023 survey Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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Tip
03 May 2023
CRM vs. CMS: How they differ and how to integrate them
CMSes and CRM systems serve different purposes, but together, they can help organizations improve customer data management as well as automate sales and marketing strategies. Continue Reading
By- Robert Peledie, 365Knowledge Ltd.
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Feature
01 May 2023
The role of AI as an everyday life assistant
We speak to the co-author of a book that explores the idea of artificial intelligence-powered automation that enables machines to become customers Continue Reading
By- Cliff Saran, Managing Editor
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Feature
27 Apr 2023
How to use ChatGPT for customer service
Customer service teams can use ChatGPT to automate tasks, generate responses to customer inquiries, summarize email threads and power human-like chatbots. Continue Reading
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Definition
18 Apr 2023
white paper
A white paper is an authoritative, research-based document that presents information, expert analysis and an organization or author's insight into a topic or solution to a problem. Continue Reading
By- Nick Barney, Technology Writer
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Podcast
12 Apr 2023
Next-gen AI: A Computer Weekly Downtime Upload podcast
Mark Raskino, co-author of When Machines Become Customers, discusses machine-to-machine commerce Continue Reading
By- Cliff Saran, Managing Editor
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Feature
30 Mar 2023
How account-based marketing can improve personalization
An ABM strategy can help B2B marketers personalize marketing efforts for top prospects. An ABM strategy includes an ideal customer profile, personalized messaging and a CRM system. Continue Reading
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Feature
30 Mar 2023
Advice for marketing personalization
Business professionals have become numb to the plethora of marketing emails they receive every day. However, personalized messaging can grab their attention. Continue Reading
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Podcast
24 Mar 2023
Everywoman in Tech, datacentre heat reuse – Computer Weekly Downtime Upload podcast
The team talks about disclosure regarding diversity and inclusion programmes, datacentre heat reuse in swimming pools, and NetSuite supporting business transformation at Guinness World Records Continue Reading
By- Clare McDonald, Business Editor
- Caroline Donnelly, Senior Editor, UK
- Brian McKenna, Senior Analyst, Business Applications
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Blog Post
24 Mar 2023
The business case for customer success investment is built on 360° data
This is a guest blogpost by Jean de Villiers, Chief Customer Officer, and Michelle MacCarthy, Global Head of Customer Success, Unit4 Customer Success (CS) is a programmatic approach to delighting ... Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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News
23 Mar 2023
Podium taps ChatGPT for reputation management
The customer interaction and payment specialist with operations in Australia has integrated ChatGPT into its platform to help local businesses respond to customer reviews on social media Continue Reading
By- Aaron Tan, TechTarget
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News
15 Mar 2023
How industry cloud platforms are shaping the future of business applications
More than half of enterprises are expected to use industry cloud platforms that combine cloud-based infrastructure, platform and application services to accelerate their business by 2027 Continue Reading
By- Aaron Tan, TechTarget
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Tip
08 Mar 2023
7 customer success best practices
Customer success aims to ensure a positive CX after the sales process is complete. These best practices can help teams stay on track and keep customers satisfied. Continue Reading
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Tip
08 Mar 2023
7 examples of sustainable marketing
Organizations can help the environment, society and their bottom line at the same time with sustainable marketing. Examples include charity partnerships and social transparency. Continue Reading
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Feature
07 Mar 2023
Culture eats technology in digital transformation
Digital transformation without culture change is an empty phrase, but get the balance right and you can reap rewards Continue Reading
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News
06 Mar 2023
Guinness World Records goes digital
Guinness World Records has been around since 1955. Over the past 20 years, it has transformed from book publishing to consultancy and digital content creation, most recently marshalling NetSuite Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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News
01 Mar 2023
APAC is proving to be ‘substantial growth engine’ for Rimini Street
Rimini Street CEO Seth Ravin outlines growth opportunities in Asia-Pacific and discusses the company’s move up the support value chain Continue Reading
By- Aaron Tan, TechTarget
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Definition
27 Feb 2023
Salesforce Customer 360
Salesforce Customer 360 is a collection of tools that connect Salesforce apps and create a unified customer ID to build a single view of the customer. Continue Reading
By- Ben Lutkevich, Site Editor
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Answer
15 Feb 2023
What does a customer success manager do?
The customer success manager is an essential CX role that takes a proactive approach to ensuring customer loyalty and retention when the sales process is complete. Continue Reading
By- Scott Sachs, SJS Solutions
- Scott Robinson, New Era Technology
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Definition
14 Feb 2023
social commerce
Social commerce is a rapidly growing branch of e-commerce that uses social networks and digital media to facilitate transactions between businesses and customers. Continue Reading
By- Griffin LaFleur, Swing Education
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Definition
08 Feb 2023
shoppable video
A shoppable video is a way for consumers to discover products and make a purchase through links within the video. Continue Reading
By- Griffin LaFleur, Swing Education
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Answer
02 Feb 2023
What are the different types of marketing personalization?
Marketing teams use multiple personalization strategies for customer outreach, like emails, targeted ads and chatbots. Each approach brings several benefits and can improve CX. Continue Reading
By- Griffin LaFleur, Swing Education
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Definition
31 Jan 2023
weak tie theory
Weak tie theory is the proposition that acquaintances are likely to be more influential than close friends, particularly in social networks. Continue Reading
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News
27 Jan 2023
SAP 2022: 11% revenue growth, 2.5% staff targeted by restructure
SAP has announced full-year 2022 revenue of nearly €31bn, up 11% year on year. In 2023, it will explore a sell-off of Qualtrics stake and do a restructure, with an impact on 2.5% of staff Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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News
19 Jan 2023
APAC consumers expect human-like service from chatbots
Consumer expectations of chatbots in Asia-Pacific have risen in tandem with improved performance of AI applications over the past year, a study has found Continue Reading
By- Aaron Tan, TechTarget
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News
15 Jan 2023
Thai enterprises spend more on software amid growing digitalisation
The majority of software spending in Thailand during the first half of 2022 went into applications followed by infrastructure software and development tools, according to IDC Continue Reading
By- Aaron Tan, TechTarget
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News
30 Dec 2022
Top 10 business applications stories of 2022
As the Covid crisis gave way to the energy crisis and economic turmoil, enterprise software suppliers have urged customers to step up modernisation and evince more empathy for employees Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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Feature
14 Dec 2022
4 benefits of a customer data platform
CDPs organize customer data to support personalized CX strategies and compliance. Benefits of CDPs include unified customer profiles and enhanced marketing efforts. Continue Reading
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Feature
01 Dec 2022
How to efficiently measure customer loyalty
Most organizations don't measure customer loyalty often or thoroughly enough to improve CX. This book excerpt explores tips and suggestions to measure loyalty more efficiently. Continue Reading
By- Michaela Goss, Senior Site Editor
- Kogan Page
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Feature
24 Nov 2022
XR and the real world: Feedback loops and spillovers
As the metaverse develops, the realism of advanced extended reality applications could allow users to take experiences, interests and strategies with them into the real world – creating spillovers from virtual to real worlds Continue Reading
By- Martin Schwirn, Computer Weekly
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News
23 Nov 2022
Oracle’s Steve Miranda on the value of turning inside out
In a Q&A with Computer Weekly at Oracle Open World, applications head Steve Miranda discussed the supplier’s opening out and its intensification of an industry cloud approach, signally with healthcare Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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News
21 Nov 2022
EDF UK deploys Riverbed’s Alluvio Aternity to tackle IT issues
Monitoring software links into ServiceNow and PowerShell scripts are being used to automate remediation Continue Reading
By- Cliff Saran, Managing Editor
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News
03 Nov 2022
Russia risks shortage of PCs and software
Russian consumers and businesses could face a shortage of IT equipment including PCs and software Continue Reading
By- Computer Weekly correspondent
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Feature
01 Nov 2022
Cellebrite sees silver lining in the NetSuite cloud
It’s only natural that companies invest in business software solutions to bring about growth in their organisation. But in times of uncertainty, the narrative is around doing more with less, how to increase productivity and efficiency through automation, and how to get better control of supply chains. We see how one company is doing just that Continue Reading
By- Joe O’Halloran, Computer Weekly
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Podcast
28 Oct 2022
Top 50 women in UK tech, IR35 Truss fiasco – Computer Weekly Downtime Upload podcast
The team reflects on the announcement of the Most Influential Women in UK Technology 2022, the IR35 reforms being scrapped, then not, and Dreamforce & Oracle Cloud World in the US Continue Reading
By- Caroline Donnelly, Senior Editor, UK
- Clare McDonald, Business Editor
- Brian McKenna, Senior Analyst, Business Applications