CW+ Premium Content/Computer Weekly

Features in this issue

• IR35: Use of HMRC CEST tool drops by more than 70%, delayed FOI reveals

  by  Caroline Donnelly

  HMRC has revealed, via a Freedom of Information response, that use of its IR35 status checker tool is declining, as around 20% of users continue to get an undetermined response from it

• Interview: Tomer Cohen, chief product officer, LinkedIn

  by  Mark Samuels

  The professional social network’s product chief is leading the introduction of artificial intelligence for the firm’s in-house development processes and to enhance services for users

• How GenAI-driven knowledge management can enhance customer experience

  by  Madeline Bennett

  Generative AI’s use for knowledge management (KM) is growing in customer experience programmes, suggesting a new vocation for KM. We find out how