IT for retail and logistics

Botched software update to blame for Post Office Horizon crash

Post Office says planned firmware update caused the problem that left branches unable to do business for 90 minutes Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How Mastercard is taking digital payments into a new era

In this week’s Computer Weekly, we talk to Mastercard about how the credit card giant is using new technologies to take digital payments into a new era. After months of unprecedented uncertainty, we ask CIOs how they are planning for the next 12 months. And we examine how the growth in remote working will affect IT salaries. Read the issue now. Continue Reading

Post Office explanation of IT system outage so vague it is ‘pointless’

Post Office criticised over vagueness of its explanation of the cause of a UK-wide IT failure that saw subpostmasters unable to do business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Covid-19: How retailers are using technology to respond to changing shopping habits

As the coronavirus outbreak accelerates the shift in consumer behaviour, how are retailers using technology to keep customers engaged? Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

IT Priorities 2020: European IT budget share reflects home-working challenges brought by Covid

European organisations are being forced to redivert more limited budgets during the pandemic Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Police open criminal investigation into potential perjury by Fujitsu staff in Post Office IT trials

Current and former Fujitsu staff could face prosecution for giving false evidence in the trials of subpostmasters accused of theft and false accounting Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The new way of planning in retail

GUEST BLOG: In this contributed post, Laurent Homeyer, retail and hospitality industry advisor in EMEA & APJ, Workday, explains how retailers can properly plan their strategies during the ... Continue Reading

By

• Clare McDonald, Business Editor

Benelux ports use blockchain in major efficiency drive

 Continue Reading

Norway has lowest physical cash use in the world, says report

Norway claims to use less cash as a proportion of total spending than any other country across the globe, according to a study by its central bank Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Amazon charged with breaching EU antitrust rules

Tech giant accused of using data it collects on smaller retailers to benefit its own e-commerce business Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Lack of openness on Horizon errors remains as Fujitsu refuses to explain latest outage

Subpostmasters are being kept in the dark about errors in the branch computer system they use, despite the Post Office and Fujitsu being slammed in court over their lack of openness Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Finger pointed at Fujitsu as Post Office Horizon system crashes nationally

Post Office branches offline during busy business hours after suffering an IT error that the Post Office said related to IT from supplier Fujitsu Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mastercard: Looks like a tech firm, acts like a tech firm, is a tech firm

Financial services giant finds itself in a prominent position as the volume of digital transactions increases Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mixed blessings for robots in retail

Ocado has acquired two US firms to boost its robotics expertise, while Walmart has reverted to using staff for shelf inventory checks Continue Reading

By

• Cliff Saran, Managing Editor

Subpostmasters’ complaint about government begins its journey to Parliamentary Ombudsman

Government faces scrutiny of its handling of the Post Office IT scandal that destroyed subpostmasters’ lives and livelihoods Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The UK government’s ‘flawed and misleading’ Covid-19 data

In this week’s Computer Weekly, the coronavirus data relied upon by the UK government is ‘flawed and misleading’ say experts – we examine the implications. Ikea talks about how it turned to the cloud to deal with the impact of the pandemic. And we look at the digital transformation underway at credit card giant Capital One. Read the issue now. Continue Reading

Finnish government rolls out digital projects to support SMEs

Finland is set to create network of technology hubs that will support SMEs in the country, as well as create links across the EU Continue Reading

By

• Gerard O'Dwyer

Amazon posts 'better than expected' Q3 results as Covid-19 pandemic continues to drive sales up

Online retail giant Amazon has enjoyed a bumper third quarter, as demand for its goods and services continues to soar as the pandemic forces people to stay home Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Ikea on how Google Cloud has helped it cope with Covid-induced shifts in customer demand

Ikea Retail CDO Barbara Martin Coppola tells us how cloud technologies have helped the company adapt to the rapid changes in consumer behaviour brought about by the pandemic Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

ICO slams Experian over ‘invisible’ data processing

Data processing practices used by Experian broke data protection law, says Information Commissioner’s Office Continue Reading

By

• Alex Scroxton, Security Editor

Calls for clarity over Amazon insider breach

Security experts call for more clarity from Amazon over an apparent leak of customer data Continue Reading

By

• Alex Scroxton, Security Editor

Pet project: How Pets at Home cares for customers with data analytics

In this week’s Computer Weekly, we talk to the chief data officer of Pets at Home, about using data analytics to care for customers. British Airways had its GDPR fine reduced to just £20m – we ask what this means for data protection regulation. And we look at GPT3, the language prediction tool that could revolutionise AI. Read the issue now. Continue Reading

Dutch government ‘unambitious’ in digital

The Netherlands has been working at home as much as possible since the outbreak of Covid-19, but its dependence on technology and connectivity does not seem to be reflected by the government’s approach to digitisation Continue Reading

By

• Kim Loohuis

Cooperation between Norway’s security agencies planned following cyber attack on parliament

Government seeks to develop enhanced national IT infrastructure with an embedded early warning system and defence shield to protect the IT systems of public and private organisations Continue Reading

By

• Gerard O'Dwyer

NHS trust takes another look at its appointment of IT scandal CEO

Imperial College Healthcare NHS Foundation Trust has asked for external review of its process when appointing controversial executive Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic countries in denial over IT industry equality

Arriving in Denmark to find she was the only woman on a computer science master’s course was a shock to Plamena Cherneva Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Customer loyalty accounts in danger from cyber criminals

Billions of credential stuffing attacks are harvesting valuable customer data for the dark web economy Continue Reading

By

• Alex Scroxton, Security Editor

Retailers get access to new security toolkit

The British Retail Consortium has worked with the NCSC to develop a new cyber security toolkit pitched at retailers Continue Reading

By

• Alex Scroxton, Security Editor

Labour shares concerns over ‘whitewash’ Horizon IT inquiry

Labour MPs write to postal affairs minister expressing fears that the inquiry into the Horizon IT scandal does not guarantee cooperation from the Post Office, Fujitsu and government Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office races to solve IT error under gaze of public and banks

The Post Office is focusing urgently on fixing an IT error suffered by a subpostmaster amid the ongoing IT scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Unions urge government to improve conditions for Amazon workers

Unions have urged the UK government to leverage its position as a client of Amazon to improve conditions for workers Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Fintech ‘unicorn’ Klarna probed over data misuse

Online bank blames misuse of user data on human error as Information Commissioner’s Office weighs in Continue Reading

By

• Alex Scroxton, Security Editor

Government minister’s plea for subpostmasters to take part in review of IT scandal rejected

Government minister met with former subpostmaster online in an attempt to get victims of the Post Office Horizon scandal involved in government review Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Robots delivering the goods for retailers

Amazon is investing in autonomous robot delivery in the UK, adding to pioneering work undertaken by Co-op and Starship Technologies Continue Reading

By

• Ben Sillitoe

UK economy could see blockchain boost worth £57bn by 2030

Blockchain could provide major economic benefits by being used to track and trace products and services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Government gives update on post-Brexit customs systems

Cabinet Office’s Border and Protocol Delivery Group provides further clarity on the readiness of the UK’s post-Brexit border IT systems Continue Reading

By

• Lis Evenstad

Morrisons and Pret join UK retail’s growing subscription economy

Morrisons and Pret A Manger join growing UK retail movement towards subscription models – a space frequented by technology-led players such as Gousto Continue Reading

By

• Ben Sillitoe

Magecart strikes website of school payments service Wisepay

Magecart credit card skimmer harvested financial data of users of Wisepay’s platform over a two-day period Continue Reading

By

• Alex Scroxton, Security Editor

Care Quality Commission enquiries into IT scandal CEO continue

NHS regulator continues enquiries about the appointment of former Post Office CEO at Imperial College Healthcare NHS Trust as more damning details emerge Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Tesco hires 16,000 staff to cope with Covid-19 shopping habits

After an increase in online sales as a result of the coronavirus pandemic, supermarket Tesco made 16,000 temporary staff permanent to cope with the shift in customer behaviour Continue Reading

By

• Clare McDonald, Business Editor

Consumers find new payment methods during pandemic

Non-cash payments have grown at their fastest rate for a decade and due to Covid-19 restrictions, more people are discovering different ways to pay Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK accounts for 45% of Europe’s card fraud as criminals target online transactions

Payment card fraudsters steal €1.5bn, with card-not-present attacks accounting for three-quarters of this sum Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Three steps to harden supply chains

The coronavirus has shone a spotlight on the fragility of modern supply chains and the risk of having a single point of failure Continue Reading

By

• Nelson Petracek

Government deaf to loud calls for statutory public inquiry into Post Office scandal

MPs are demanding the government holds a full statutory public inquiry into the Post Office IT scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The Most Influential Women in UK Technology 2020

In this week’s Computer Weekly, we announce our annual list of the Most Influential Women in UK Technology, and talk to this year’s winner, Stemettes CEO and diversity campaigner, Anne-Marie Imafidon. Meet our five Rising Stars and the latest entrants to our women in tech Hall of Fame. Read the issue now. Continue Reading

How the supply chain is handling Covid-19

Cost-cutting habits have left supply chains chasing their tails in the wake of the pandemic. We take a look at how they’re coping Continue Reading

By

• Cliff Saran, Managing Editor

Benelux ports use blockchain in major efficiency drive

Belgian startup T-Mining develops application based on blockchain technology to make container handling safer and more efficient Continue Reading

By

• Kim Loohuis

Future UK-EU data sharing put at risk by Brexit legislation

When the Brexit transition period ends, UK ministers will have the power to forge new data-sharing arrangements that risk undermining the viability of future data transfers with the European Union Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Justice for subpostmasters as wrongful criminal convictions are set to be quashed

The Post Office has chosen not to contest 44 out of 47 appeals, meaning most are likely to have their names cleared, but others still face a Court of Appeal battle for justice Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How a Singapore startup is disrupting logistics management

Portcast’s cloud-based logistics management platform uses machine learning and big data to improve supply chain visibility for logistics companies, shipping lines and manufacturers Continue Reading

By

• Aaron Tan, TechTarget

Norway leaves door open to Huawei

Government gives telecoms companies responsibility to choose their equipment suppliers, which could include Huawei Continue Reading

By

• Gerard O'Dwyer

Subpostmasters still in the dark about live Horizon errors

Subpostmasters still not being told about all the known errors in the controversial Post Office branch accounting and retail system that they use Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Case Study: Douglas and Gordon uses video to make house searching safer

Estate agent Douglas and Gordon has made videos of prospective properties to make it safer and easier for house hunters to find their new home during the coronavirus pandemic Continue Reading

By

• Clare McDonald, Business Editor

The new age of supply chains post-Covid

Supply chain managers have been predicting the future for years. Now manufacturers are relying on insights to inform their decision-making Continue Reading

By

• John Kelleher

Coronavirus shows inadequacy of rear-view mirror planning

Looking at historical data has hampered businesses’ attempts to move forward effectively during the pandemic Continue Reading

By

• Cliff Saran, Managing Editor

How FedEx sustains tech innovation

At the start of the Tibco Live virtual conference, FedEx CIO Rob Carter was asked how he helps the business drive innovation Continue Reading

By

• Cliff Saran, Managing Editor

Over half of firms intend to continue US data transfers despite Schrems II

Survey shows many organisations do not intend to significantly change their data-sharing practices, at least until there is more guidance from regulators or governments Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Top 10 skills to include in your IT CV

Find out what skills and keywords you should include on your CV to stand out as an IT professional in a competitive market Continue Reading

By

• Mike Podesto

The inside story of Taiwan’s AI whizz

Not content with his stellar achievements in artificial intelligence, Chih-Han Yu wanted to create an impact with his work and formed one of Taiwan’s most important unicorns Continue Reading

By

• Aaron Tan, TechTarget

Royal Mint coin production freeze points to digital future for small payments

Royal Mint freezes production of certain coins as demand dries up amid changing consumer habits Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Ocado sees increased weekly orders following lockdown

Weekly orders for online grocer Ocado increased in the third quarter of 2020 as customers settle into online shopping behaviour Continue Reading

By

• Clare McDonald, Business Editor

Retailers urged to get to grips with Magento as attacks spike

A huge spike in online retailers being hacked with Magecart credit card skimmers is being blamed on unsupported versions of Adobe Magento Continue Reading

By

• Alex Scroxton, Security Editor

Nordic CIO interview: Maria Lundberg, ICA Gruppen

The CIO of Swedish retail giant ICA Gruppen, Maria Lundberg, who is overseeing the digitisation of four retail sectors, tells Computer Weekly about the challenges of providing shared IT services for localised needs Continue Reading

By

• Eeva Haaramo

Abu Dhabi government launches peer-to-peer coding campus

Abu Dhabi government launches a specialist programming school that uses peer-to-peer teaching methods and gamification Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office Horizon IT scandal victims face further battles as government digs heels in

The government repeats that it won’t pay victims’ legal costs and confirms review into the scandal will not have the power to call witnesses Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Covid-19 has strained London tech firms but they have central role in recovery

London tech startups are feeling the effects of the economic slowdown brought on by Covid-19, but there is a huge opportunity for those with the right focus Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Virtual London Tech Week is a sign of the future

London Tech week's virtual event is another sign of how the Covid-19 pandemic has accelerated digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Amazon to recruit 7,000 permanent workers in UK during 2020 hiring spree

The online retail giant’s UK workforce looks set to expand to 40,000 employees by the end of 2020, as its network of fulfilment centres continues to grow Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

M&S and Ocado enter first week of online delivery partnership

Customers can now order M&S food through online supermarket Ocado’s website as part of an ongoing partnership between the two retailers Continue Reading

By

• Clare McDonald, Business Editor

One actor behind Magecart skimmer kit

RiskIQ has identified that variations in software tools used for Magecart ecommerce site attacks are based on kits from the same group Continue Reading

By

• Cliff Saran, Managing Editor

Asos launches TikTok brand campaign

Fashion brand Asos has launched a campaign on TikTok to bring awareness of its products to a wider audience Continue Reading

By

• Clare McDonald, Business Editor

CW Nordics: Bergen’s tech hub seeks global success

Norway’s second-largest city, Bergen, is building a tech ecosystem that is beginning its development with a focus on the city’s industrial heritage. Also in this issue, read why now might be the time for businesses to consider how they will invest in outsourcing IT once the Covid-19 pandemic wanes. And read how Norway’s government has had to backtrack on a law that removed tax relief on energy consumption at datacentres that process cryptocurrency mining. Continue Reading

Asda trials platform for customer parcel updates

Retailers Asda is trialling delivery management from tech platform Sorted to provide customers who have ordered clothing online with a better customer experience Continue Reading

By

• Clare McDonald, Business Editor

Aggrieved Amazon employees organise protests at homes of Jeff Bezos

A newly formed workers’ collective will protest outside the homes of Amazon CEO Jeff Bezos seeking to secure a number of concessions for essential workers Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Co-operative cuts branch network and jobs

Co-operative bank will rely more heavily on its digital channels as 18 more branches are shuttered Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Lidl Finland speeds up with new local server racks

 Continue Reading

Gig economy, summer special look-back – Computer Weekly Downtime Upload podcast

In this summer special episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna look back to pre-lockdown episodes, and reflect on the podcasting experience since. First, they discuss the gig economy through the prism of new bite-sized BBC comedy Mandy Continue Reading

By

• Clare McDonald, Business Editor
• Caroline Donnelly, Senior Editor, UK
• Brian McKenna, Senior Analyst, Business Applications

Pandemic behaviour shift will continue for many consumers, research finds

A large number of customers say the way they have been forced to shop during the pandemic will have a lasting impact on their shopping behaviours Continue Reading

By

• Clare McDonald, Business Editor

Retailer Monsoon allegedly exposing data via Pulse Connect server

A researcher has found a critically insecure Pulse Connect Secure VPN version belonging to UK retailer Monsoon Accessorize, but claims the firm is ignoring his disclosures Continue Reading

By

• Alex Scroxton, Security Editor

CIO interview: DFS’s Russell Harte on the Google ecosystem

The furniture retailer has standardised on G Suite and has bought into the Google Cloud Platform and Chrome OS devices Continue Reading

By

• Cliff Saran, Managing Editor

Government pumps £650m into Northern Ireland border

Funding for the Northern Ireland border includes £200m for a Trader Support Service and £155m to develop technology to support traders during post-Brexit transition period Continue Reading

By

• Lis Evenstad

Egypt’s datacentre plans take key step forward

Government lays the foundations for a datacentre industry with its new data protection law Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The future of fashion in contactless commerce

GUEST BLOG: In this contributed blog post Jessica Murphy, co-founder of apparel and footwear retail personalisation platform True Fit, discusses how technology can help bridge the gap between ... Continue Reading

By

• Clare McDonald, Business Editor

Nordic enterprises look for SAP price reductions as they navigate Covid-19

Businesses in the Nordics are using SAP Cloud Platform to address Covid-19 challenges and are also seeking price reductions Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Amazon to create 1,000 skilled tech roles in Ireland

Retail giant Amazon will be adding several skilled tech roles to its locations in Ireland over the next two years Continue Reading

By

• Clare McDonald, Business Editor

Cosmetics firm Avon faces new cyber security incident

Technical information relating to Avon’s web and mobile sites was inadvertently left exposed on an unsecured Microsoft Azure server Continue Reading

By

• Alex Scroxton, Security Editor

Why supply chain visibility is key to APAC retailers

Having complete visibility over the supply chain will enable retailers to tide over the Covid-19 coronavirus pandemic and transform their businesses Continue Reading

By

• Aaron Tan, TechTarget

Volkswagen Group to open up AWS-powered Industrial Cloud to third-party tech firms

Car manufacturer Volkswagen Group has unveiled the next phase of its Industrial Cloud strategy, which includes the creation of an open ecosystem of supportive software partners Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Aramex ships in Rackspace Technology to accelerate datacentre downsizing and move to AWS cloud

Dubai-based international shipping and logistics firm Aramex is in the midst of a cloud-focused digital transformation designed to tighten up its last-mile delivery operations with the help of Rackspace Technology Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

New opportunities for Nordic startups post-Covid-19 as virtual offices become the norm

As companies adjust to digital office life in the pandemic era, a host of Nordic startups are already helping them convert these short-term fixes into long-term strategy Continue Reading

By

• Matthew Staff

Enterprises need to rethink how end-of-life equipment is dealt with

Electronic waste is a massive and growing problem, but many companies are not recycling or reusing IT equipment, instead opting for physical destruction of the assets Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Room for improvement in Dutch digital skills

The Netherlands has good telecommunications and IT networks that can be used safely and reliably, but there is room for improvement in digital skills among the Dutch Continue Reading

By

• Kim Loohuis

Ocado hired 300 tech workers over past six months

Online supermarket Ocado has hired a significant number of technology workers over the past six months to cope with coronavirus demand, it announced in its half-year results Continue Reading

By

• Clare McDonald, Business Editor

Huge declines in traditional outsourcing as Covid-19 puts a stop on deals

Traditional IT outsourcing deals value plummets in the last quarter as contracts dry up amid Covid-19 disruption Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Subpostmasters hit funding target to prevent government from burying IT scandal

The government is set to face scrutiny over its involvement in the Post Office Horizon IT scandal, described as one of the biggest miscarriages of justice in modern UK history Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Over 15 billion credentials for sale on dark web

Research by Digital Shadows reveals the scale of the security threat facing consumers as it uncovers 15 billion usernames and passwords stolen in more than 100,000 different data breaches Continue Reading

By

• Alex Scroxton, Security Editor

Post Office scandal victims have days to raise thousands of pounds or perpetrators go scot-free

Victims of the Post Office Horizon IT scandal need to raise thousands of pounds in a week or those responsible for their suffering will avoid scrutiny Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Auditing for algorithmic discrimination

Despite the abundance of decision-making algorithms with social impacts, many companies are not conducting specific audits for bias and discrimination that can help mitigate their potentially negative consequences Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

North Korea behind spate of Magecart attacks

The Magecart credit card skimmer found on the website of retailer Claire’s Accessories was likely put there by the Lazarus or Hidden Cobra North Korean APT group, reports Sansec Continue Reading

By

• Alex Scroxton, Security Editor

How Infor Nexus is helping to digitalise Asia’s supply chain

Infor’s Nexus unit has been supporting digitalisation efforts in Asia’s supply chain industry before the Covid-19 pandemic, which has accelerated adoption of cloud-based offerings in the region Continue Reading

By

• Aaron Tan, TechTarget