IT operations management and IT support
-
News
16 Apr 2024
CW Innovation Awards: Arming for efficiency
Fujifilm Business Innovation Australia’s automated scheduling application has been able to schedule unplanned service calls automatically and reduce travel times for its technicians Continue Reading
-
News
16 Apr 2024
Alan Bates and JFSA won’t back down in fight with government and Post Office
Over the past 15 years, Computer Weekly has learnt that Alan Bates and the Justice for Subpostmasters Alliance don’t give up, and it would be crass to disregard their plans Continue Reading
-
News
09 Nov 2021
Blockchain technology will help banks will cut cross-border payment costs by $10bn in 2030
The use of blockchain technology in cross-border payments will save global banks $10bn in 2030, according to research Continue Reading
-
News
09 Nov 2021
Government and Post Office should stop discussing Horizon victim compensation and pay it
The first hearing in the Post Office Horizon scandal public inquiry hears why victims should be paid compensation immediately Continue Reading
-
News
08 Nov 2021
Splunk’s cloud shift is paying off in APAC
Splunk’s Asia-Pacific business is growing faster than the rest of the company, but it’s not resting on its laurels Continue Reading
-
News
05 Nov 2021
Number of subpostmasters appealing convictions reaches 137 at one legal firm
Former subpostmasters convicted of crimes based on data from error-prone Post Office computer system continue to embark on appeals Continue Reading
-
Definition
05 Nov 2021
ModelOps (model operations)
ModelOps (model operations) is a holistic approach to building analytics models that can quickly progress from the lab to production. Continue Reading
-
News
04 Nov 2021
Women grossly underrepresented in global fintech
Women are CEOs at less than 6% of global financial technology firms and even fewer hold top tech jobs Continue Reading
-
News
04 Nov 2021
The Netherlands works on resilience with large-scale national cyber exercise
For the Netherlands, the biggest challenge in a large-scale cyber crisis is to maintain speed while exercising due care Continue Reading
-
News
03 Nov 2021
CityFibre breaks million milestone in full-fibre roll-out
Pace of transformation of third-largest fibre network provider shown as former altnet racks up milestone figure for homes ready to tap into gigabit-capable infrastructure Continue Reading
-
Opinion
03 Nov 2021
Security Think Tank: SASE – marketing buzz or the future of security?
SASE architectures promise to prevent multiple types of cyber attacks, but deciding whether SASE is right for your organisation will require understanding whether SASE is a fit for your use cases in IT Continue Reading
-
News
03 Nov 2021
Adelaide healthcare network digitises manual processes
The Central Adelaide Local Health Network has digitised manual processes in more than 20 speciality areas to improve patient experience and alleviate the workloads of frontline staff Continue Reading
-
News
02 Nov 2021
Cloud-fuelled European IT outsourcing spend hits record high
European IT services spend up on the back of strong demand for cloud-based services Continue Reading
-
News
02 Nov 2021
Dell rolls out financing arm in Singapore
Dell Financial Services will offer flexible and consumption-based payment options in local and regional markets as more enterprises consume and operate IT infrastructure via an as-a-service model Continue Reading
-
Opinion
01 Nov 2021
Is SASE mere vendor hype? It’s more nuanced than that
There’s no doubt that SASE is being overhyped, but nevertheless the concept holds value that security teams should not discount, according to PA Consulting analysts Continue Reading
-
News
28 Oct 2021
How ransomware crews pile on the pressure to get victims to pay
Sophos researchers share some of the more common tactics ransomware gangs use to pressurise their victims into paying up Continue Reading
-
News
27 Oct 2021
Russian IT market growing steadily after pandemic
Russia’s enterprise IT sector is recovering steadily after a slowdown caused by Covid-19 Continue Reading
-
News
27 Oct 2021
TSB opens 100-seat tech centre in Scottish capital
TSB has opened its latest tech centre in Scotland while IT services provider CGI announces the creation of hundreds of UK tech jobs Continue Reading
-
News
26 Oct 2021
Cyber experts on how to nobble a Nobelium attack
A recent spate of attempted Nobelium cyber attacks were mostly unsuccessful, but serve as a reminder to pay attention to some more fundamental aspects of security Continue Reading
-
News
26 Oct 2021
Thought Machine: Google-inspired banking fintech to unicorn and beyond
UK fintech unicorn Thought Machine is transforming the IT of large traditional banks, while working with fledgling digital-only challengers Continue Reading
-
News
26 Oct 2021
Capita migrates systems to the cloud for TfL low emission zone expansion
Capita has expanded its team and moved systems to the cloud to support Transport for London’s Ultra Low Emission Zone expansion Continue Reading
-
News
22 Oct 2021
Post Office board ‘appalling’ and ‘short-sighted’, said minister researching Horizon project in 2000
A government minister investigating the controversial Horizon IT project in 2000 described the Post Office board of directors as ‘appalling, short-sighted and partisan’ Continue Reading
-
News
20 Oct 2021
US intelligence agencies issue advisory on BlackMatter gang
Joint advisory on ransomware gang warns about potential of further attacks on critical infrastructure providers Continue Reading
-
News
20 Oct 2021
Lloyds Bank closes more branches as customers migrate to digital channels
Banking group has announced more closures as part of the ongoing reduction of its branch network Continue Reading
-
News
20 Oct 2021
Oracle NetSuite embeds HSBC corporate banking services into ERP
Oracle Netsuite integrates HSBC corporate banking services into its latest software Continue Reading
-
News
20 Oct 2021
American Express announces global hybrid working model
US credit card giant is latest corporate to formalise hybrid working following the success of informal policies introduced during the Covid-19 pandemic Continue Reading
-
News
19 Oct 2021
Zopa becomes unicorn with latest funds to go to bank operation
Zopa will invest in its growing digital bank operation after becoming a unicorn in its latest fund-raising round Continue Reading
-
News
19 Oct 2021
Making machine learning operational
As artificial intelligence matures, IT departments will need to take control of change management and governance of data models Continue Reading
-
News
18 Oct 2021
DCMS appoints Plexal to drive telecoms diversity strategy
Government chooses UK innovation company to understand and develop the role of SMEs in the telecoms market with particular reference to how to create a diverse market that supports the creation of home-grown, sovereign technology Continue Reading
-
Opinion
18 Oct 2021
No easy fix for vulnerability exploitation, so be prepared
Vulnerability management and disclosure is a tricky business with ethical and business ramifications for software vendors, CISOs and ethical hackers alike – and CISOs sit right in the middle of this Continue Reading
-
News
15 Oct 2021
Global IT outsourcing sees record spending and no sign of slowing
Cloud services are being taken up by enterprises rapidly as they accelerate digital transformations Continue Reading
-
News
14 Oct 2021
Darlington Building Society invests in platform for digital transformation
Building society is looking to satisfy existing customers and attract new ones by meeting their digital service-level expectations Continue Reading
-
News
14 Oct 2021
HPE’s GreenLake strategy pays off in APAC
HPE’s transition to an as-a-service company is paying off in Asia-Pacific where it witnessed one of the strongest quarters, thanks in part to rising demand for services Continue Reading
-
News
14 Oct 2021
SocGen to cull thousands of jobs and move to single IT platform in merger with subsidiary
French bank’s move to a single banking platform will enable it to cater for changing customer demands Continue Reading
-
News
14 Oct 2021
Generation Novel hybrid workers bring new demands and risks
Aruba survey warns business leaders that they must strike a balance between flexibility and security to address risky behaviours and evolving expectations of today’s tech-savvy workforce Continue Reading
-
News
13 Oct 2021
Google Cybersecurity Action Team springs into life
Google has announced a new Cybersecurity Action Team, with a mission to support security and digital transformation in governments, critical infrastructure, enterprises and small businesses Continue Reading
-
News
13 Oct 2021
FCA warns over future hybrid working security risks
Earlier this week, the Financial Conduct Authority issued fresh guidance to regulated organisations on keeping hybrid workers safe and secure Continue Reading
-
News
13 Oct 2021
Microsoft warns of MysterySnail on October Patch Tuesday
Microsoft has fixed a zero-day that is being actively exploited to deliver a new remote access trojan dubbed MysterySnail to targets Continue Reading
-
News
12 Oct 2021
Microsoft thwarts mega-DDoS attack on Azure platform
2.4Tbps DDoS attack on an undisclosed Microsoft Azure customer may have been the largest ever attempted against a single target Continue Reading
-
News
08 Oct 2021
Craft beer specialist Brewdog fixes serious app vulnerability
Vulnerability in brewer’s mobile app could have resulted in serious consequences for its shareholders and customers Continue Reading
-
News
08 Oct 2021
NatWest admits to weaknesses in anti-money laundering systems
Bank pleads guilty to failures concerning the laundering of hundreds of millions of pounds, but says it has since improved its anti-money laundering systems Continue Reading
-
News
07 Oct 2021
HCL Benelux telco partnership targets SME and government
Indian IT service provider signs partnership that will see it modernise the core technology of Proximus to offer its services through Continue Reading
-
Opinion
07 Oct 2021
Addressing the backup dilemma to ransomware recovery
Everyone knows good backups are essential if one is to recover from a ransomware attack, but using them effectively poses challenges that IT teams need to know about Continue Reading
-
News
07 Oct 2021
Twitch data breach investigations continue
Investigations are ongoing into a 125GB data breach that hit livestreaming platform Twitch, apparently the work of hacktivists Continue Reading
-
News
06 Oct 2021
Apache web server users urged to patch immediately
New zero-day in Apache HTTP Server is already being actively exploited and must be addressed immediately Continue Reading
-
News
06 Oct 2021
Auto-enrolment begins for Google multi-factor authentication
Google has started to turn on multi-factor authentication on consumer accounts by default, and aims to auto-enrol 150 million users by the end of 2021 Continue Reading
-
News
06 Oct 2021
Netherlands’ Team Liquid revolutionises e-sports with data analytics
Data analysis is often used by enterprises, but the discipline is also gaining ground in other areas in the Netherlands, such as e-sports Continue Reading
-
News
05 Oct 2021
CIO interview: Lisa Heneghan, chief digital officer, KPMG
KPMG UK’s digital leader says that in her 25-year career she has never known a more exciting time to work in IT Continue Reading
-
News
05 Oct 2021
New Python-based ransomware attacks unfold in record time
Sophos researchers detail a new variety of Python-based ransomware attack targeting VMware ESXi-hosted VMs Continue Reading
-
Opinion
05 Oct 2021
Invest in cyber security with confidence using a structured approach
Cyber security has never been more challenging or important in rapidly changing business, regulatory, IT and threat environments. There is a need for a more structured approach to investment Continue Reading
-
Opinion
05 Oct 2021
Britain needs its amazing migrants
Fintech entrepreneur Michael Kent explains why Britain needs migrants and why government policy and media horror stories will damage the UK’s economy and reputation Continue Reading
-
News
04 Oct 2021
One Identity buys OneLogin for access management expertise
Acquisition of OneLogin adds access management solutions to One Identity’s Unified Identity Security platform Continue Reading
-
Opinion
04 Oct 2021
Security Think Tank: Embracing vulnerability management for the greater good
When it comes to vulnerability management, CISOs should define a responsible disclosure policy so that they can receive and manage identified vulnerabilities transparently, practically and collaboratively, says Paul Watts of the ISF Continue Reading
-
News
04 Oct 2021
How GYG Singapore moved to paperless contracts
The Singapore franchisee of Mexican cuisine specialist Guzman y Gomez has turned to electronic agreements and digital signatures to ease the administrative burden on its HR team Continue Reading
-
News
01 Oct 2021
Met Police purchase new retrospective facial-recognition system
Retrospective facial-recognition software purchased for £3m by the Met Police will be deployed in coming months amid continuing controversy around the use of biometric technologies by law enforcement bodies Continue Reading
-
News
01 Oct 2021
Norway and IoT: A match made in heaven
Norway is becoming a centre of internet of things innovation as tech developers look for answers to some of the country's unique challenges Continue Reading
-
News
01 Oct 2021
Amnesty International exploited in malware campaign
According to new intelligence from Cisco Talos, Amnesty International’s branding and profile is being used as part of a new malware campaign that exploits people’s fears of the notorious Pegasus spyware app Continue Reading
-
News
01 Oct 2021
JVCKenwood hit by Conti ransomware attack
Nearly 2TB of data was stolen from Japanese electronics firm in a Conti ransomware hit Continue Reading
-
News
30 Sep 2021
Digital bank fined by regulator due to weak anti-money laundering controls
German digital bank is fined by financial services regulator for failing in relation to its anti-money laundering practices Continue Reading
-
News
30 Sep 2021
Starling Bank takes its banking-as-a-service into European Union
API-based banking-as-a-service offering means customers can access services such as current accounts or debit cards without the need for heavy tech development or regulatory approval Continue Reading
-
News
29 Sep 2021
Security boost in Windows 11 limits PC reuse
Microsoft has put a lot of emphasis on improving security in Windows 11, but this comes at a cost as old hardware is no longer supported Continue Reading
-
News
29 Sep 2021
Dedicated number for victims of fraud launched amid national security threat
Consumers that suspect they are being targeted by fraudsters can call 159 to be directly linked to their bank, as part of a 12-month pilot Continue Reading
-
News
29 Sep 2021
Women in fintech welcome Barclays initiative and demand more from the sector
Women in UK financial technology have welcomed bank’s new female-focused lab and funding initiative and call for more like it from the sector Continue Reading
-
Feature
29 Sep 2021
Could Iceland be the best place in the world for high-performance computing?
Most of Iceland’s cheap, sustainable energy is currently used by aluminium smelters, but recognising the need to diversify, the Landsvirkjun power company now promotes other uses Continue Reading
-
News
29 Sep 2021
The Security Interviews: How SolarWinds came through its darkest hour
In his first major UK press interview, SolarWinds CEO Sudhakar Ramakrishna tells Computer Weekly how a relentless focus on transparency saw the company safely through a nightmare cyber breach scenario Continue Reading
-
News
28 Sep 2021
How one red team exercise averted a new SolarWinds-style attack
Palo Alto Networks shares details of how its red teamers found and sealed a customer vulnerability that could have led to another SolarWinds-style supply chain attack Continue Reading
-
News
28 Sep 2021
Pure launches Fusion cloud control layer for storage
Pure Fusion is a storage control plane across cloud and datacentre. Portworx Data Services also launches to provide database management for container storage platform Continue Reading
-
News
28 Sep 2021
Dutch IT firm transforms HR policy built on lessons from pandemic
Software firm rips up human resources rule book and replaces it with a hybrid working policy Continue Reading
-
News
28 Sep 2021
APAC IT spending to grow by 9.3% in 2021
Organisations across the region will spend more on technologies such as AI and IoT this year, as part of their long-term investment plans to improve operational efficiency and customer service Continue Reading
-
News
27 Sep 2021
Private equity cash fuels Nordic datacentre growth
Private equity companies are betting on the Nordic datacentre sector as demand for services in the region accelerates Continue Reading
-
News
23 Sep 2021
Fresh alert over Conti ransomware surge
Conti ransomware crew appears increasingly active, prompting fresh warnings from the US authorities Continue Reading
-
News
23 Sep 2021
Threat actors target VMware vCenter Server users
Users of VMware vCenter Server are advised to patch a series of vulnerabilities post haste Continue Reading
-
News
22 Sep 2021
JP Morgan Chase to replace core banking system with Google-inspired cloud platform
JP Morgan Chase is the latest bank to acquire the cloud-native core banking technology of UK fintech Thought Machine Continue Reading
-
News
22 Sep 2021
Mastercard invests in digital competence training for five million very small businesses
Mastercard is working with suppliers to embed training for small businesses onto their digital platforms Continue Reading
-
News
22 Sep 2021
Foreign professionals and upskilled locals in demand as UAE sets ambitious coding targets
The United Arab Emirates is on a mission to grow its tech sector as part of its economic diversification plans, but it needs more talent from inside and outside the country Continue Reading
-
Opinion
21 Sep 2021
Managing cyber risk through integrated supply chains
High-profile supply chain cyber attacks have caused huge disruption this year. PA Consulting’s Carl Nightingale considers key questions business leaders should be asking of their organisations Continue Reading
-
News
21 Sep 2021
Connexin aims to break Hull broadband monopoly with full-fibre network
After suffering ‘frustration’ working with incumbent suppliers around infrastructure sharing, Hull and East Riding altnet builds independent alternative full-fibre network for region Continue Reading
-
News
21 Sep 2021
Open banking objectives a decade away for over a third of UK finance firms
The completion of complex open banking initiatives could still be over a decade away for many companies in the finance sector Continue Reading
-
News
21 Sep 2021
BlackMatter gang ramps up attacks on multiple victims
A wave of new BlackMatter ransomware attacks is hitting organisations around the world, even as the US authorities mull new sanctions on ransom payment infrastructure Continue Reading
-
News
20 Sep 2021
NGO Fair Trials calls on EU to ban predictive policing systems
The use of artificial intelligence to predict criminal behaviour should be banned because of its discriminatory outcomes and high risk of further entrenching existing inequalities, claims Fair Trials Continue Reading
-
News
20 Sep 2021
ASEAN organisations face observability gap
Organisations in Southeast Asia are grappling with a hodgepodge of observability tools and have some way to go before they can achieve full visibility over their technology stacks Continue Reading
-
News
17 Sep 2021
JP Morgan launch of UK digital bank expected next week
JP Morgan will launch its UK digital retain bank next week, and continental Europe will be next if it’s a success Continue Reading
-
News
17 Sep 2021
Aftershock eyes corporate PC market
Singapore-based custom PC supplier Aftershock has set up a corporate sales team and is looking to offer a desktop as a service for business customers Continue Reading
-
Opinion
16 Sep 2021
IR35 reforms: Tech firms warned off relying on high-risk compliance workarounds
Several months have passed since the onset of the IR35 reforms in the private sector, but compliance with the rules remains an ongoing process, warns Brookson Legal’s Matt Fryer Continue Reading
-
News
16 Sep 2021
Dutch education administrators underestimate threat of cyber crime
Research shows educational establishments in the Netherlands are becoming favoured targets of cyber criminals and administrators are underestimating the risks Continue Reading
-
News
16 Sep 2021
Bitdefender launches free REvil ransomware decryptor
Working alongside law enforcement partners, Bitdefender has developed and released a tool to help REvil victims recover their data for free Continue Reading
-
News
15 Sep 2021
Transport for London contracts TCS as it modernises taxi and private hire operation
TfL signs 10-year deal with Indian IT services giant to digitally transform taxi and private hire administration Continue Reading
-
News
15 Sep 2021
Microsoft patches 66 vulnerabilities in September update
Another lighter-than-usual Patch Tuesday update includes important fixes for recently disclosed vulnerabilities, including a dangerous zero-day, and an update in the PrintNightmare saga Continue Reading
-
Blog Post
15 Sep 2021
How AIOps is changing the face of modern IT operations
This is a guest post by Richard Gerdis, vice-president for Asia-Pacific at LogicMonitor IT teams in Asia are under nonstop pressure to work faster and deliver better results – with fewer employees ... Continue Reading
-
News
14 Sep 2021
Renault set to test out Google supply chain digital twin
Digital twin simulation of supply chain draws in disparate data sources to deliver efficiencies and prevent disruptions Continue Reading
-
News
14 Sep 2021
Cost of ransomware attack in financial sector exceeds $2m
Mid-sized financial services organisations worldwide spend an average of over $2m recovering from ransomware attacks Continue Reading
-
News
14 Sep 2021
Government minister holds secret meeting with Post Office Horizon scandal victims
BEIS minister Paul Scully has Zoom call with three subpostmasters who were victims of the Post Office Horizon scandal Continue Reading
-
News
14 Sep 2021
Database growth needs greater team collaboration
Organisations are storing more data, which will increase the workload of administrators managing database servers Continue Reading
-
News
14 Sep 2021
Apple patches ForcedEntry vulnerability used by spyware firm NSO
Apple patches ForcedEntry vulnerability that was used to target political activists with spyware Continue Reading
-
News
14 Sep 2021
CCRC refers six more subpostmaster convictions for appeal
An additional six subpostmasters’ convictions have been referred for appeal in Post Office IT scandal Continue Reading
-
News
13 Sep 2021
Olympus likely victim of BlackMatter ransomware
Key IT systems remain shut off at Olympus, five days after what seems to have been a BlackMatter ransomware attack Continue Reading
-
News
13 Sep 2021
Portcast secures $3.2m, eyes global expansion
Logistics startup Portcast will use its pre-Series A funding to expand globally and bolster its cloud-based service with prescriptive AI capabilities Continue Reading
-
News
10 Sep 2021
Poor home connectivity risks jeopardising switch to hybrid working
CityFibre, Chartered Management Institute survey warns once-in-a-generation opportunity to change working practices for the better could be put at risk because of network issues Continue Reading
-
News
09 Sep 2021
Latest Microsoft zero-day being actively exploited
New Microsoft zero-day CVE-2021-40444 affects multiple versions of Windows and is probably being exploited through convincing phishing attacks Continue Reading
-
News
08 Sep 2021
Blackpool illumination for full-fibre broadband
Neos Networks unveils significant network expansion across Lancashire to facilitate high capacity fibre connectivity for hyperscalers, large-scale content providers and businesses using UK fibre network and connections to Ireland Continue Reading
-
News
08 Sep 2021
Covid positive for security market, but still a source of stress
CIISec’s latest “State of the profession report” highlights both positives and challenges for cyber pros arising from the past two years Continue Reading
-
News
07 Sep 2021
Virgin Media O2 reaches 10 million homes in gigabit roll-out
Recently merged operator adds nearly two million customers from mid-size cities and large towns to footprint of gigabit broadband estate Continue Reading