IT operations management and IT support
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Feature
16 Apr 2024
Post Office Horizon scandal explained: Everything you need to know
Computer Weekly has investigated the Post Office Horizon scandal since 2008 and is, in fact, part of the story. This guide contains essential information about the scandal Continue Reading
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News
16 Apr 2024
Post Office boss signed off hush money to cover up smoking gun
A former Post Office boss admitted the pain and suffering of subpostmasters could have been avoided had the organisation done the right thing Continue Reading
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News
05 Apr 2023
Quick-acting Rorschach ransomware appears out of nowhere
Emergent Rorschach ransomware strain is highly advanced and quite unusual in its capabilities, warn researchers, who say they have been unable to link it to any other known strains Continue Reading
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News
05 Apr 2023
Scottish police tech piloted despite major data protection issues
Scottish policing bodies are pressing ahead with a data sharing pilot despite data protection issues around the use of US cloud providers, placing sensitive personal data of tens of thousands of people at risk Continue Reading
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News
05 Apr 2023
CGI signs up to prison leaver employment initiative
IT supplier is working with training company specialised in helping prison leavers to find recruitment in the tech sector Continue Reading
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News
05 Apr 2023
Developers say Apple and Google are running app store monopolies
Coalition for App Fairness and its members speak to Computer Weekly about alleged anti-competitive practices of Apple and Google in their respective app stores, and call for urgent regulatory action to level the playing field Continue Reading
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News
04 Apr 2023
Threat researchers dissect anatomy of a Royal ransomware attack
Trellix researchers share the inside track on a Royal ransomware attack that hit one of its customers in late 2022 Continue Reading
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News
04 Apr 2023
UAE central bank selects partners for phase one of digital currency programme
The UAE central bank has kicked off the first phase of its project to launch a digital currency Continue Reading
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News
04 Apr 2023
Over 90% of organisations find threat hunting a challenge
Understaffed security teams and high levels of background noise are making basic security operations tasks a chore for defenders, according to a report Continue Reading
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News
03 Apr 2023
Lloyds and NatWest banks join Barclays in latest round of branch closures
Lloyds and NatWest banks announce more branch closures as UK high streets continue to be stripped of banking services Continue Reading
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News
03 Apr 2023
Better SME connectivity could contribute more than £5bn a year to local economies
Operator research finds almost two-thirds of small to medium-sized enterprises in UK’s second city reveal their business could grow faster if they had access to better tech Continue Reading
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News
03 Apr 2023
Three-day Capita outage was result of cyber attack
Public sector outsourcer Capita has confirmed a major outage which began on 31 March was the result of a cyber attack affecting its Office 365 apps Continue Reading
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News
31 Mar 2023
Generative AI central to Accenture’s tech vision
Generative AI will play a central role over the next 10 years as the digital and physical world become more and more integrated Continue Reading
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Blog Post
31 Mar 2023
How observability can help companies build strong teams
This is a guest post by Sascha Giese, SolarWinds Head Geek Highly sought-after skilled workers are increasingly expecting to have the flexibility of hybrid and remote work environments while still ... Continue Reading
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News
30 Mar 2023
OSC&R supply chain security framework goes live on Github
The OSC&R framework for understanding and evaluating threats to supply chain security has made its debut on Github to allow anybody to contribute to the framework Continue Reading
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News
30 Mar 2023
NCSC issues revised security Board Toolkit for business leaders
National Cyber Security Centre calls on CEOs and senior business leaders to take a more hands-on approach to cyber resilience with the launch of revised board-level tools Continue Reading
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News
30 Mar 2023
Reactive approach to cyber procurement risks damaging businesses
Too many organisations are following a reactive approach to cyber security, which WithSecure believes is stifling security teams ability to demonstrate value and align with business outcomes Continue Reading
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News
30 Mar 2023
3CX unified comms users hit by supply chain attacks
Ongoing supply chain attacks against customers of UC firm 3CX appear to be linked to North Korean threat actors Continue Reading
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News
29 Mar 2023
UK government publishes AI whitepaper
Artificial intelligence whitepaper outlines UK government’s proposals to regulate the technology, which are based around creating an agile, “pro-innovation” framework Continue Reading
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News
29 Mar 2023
Generative AI presents opportunities and challenges to UK schools
Generative AI and LLMs hold great potential for use in the classroom, but the privacy and security implications of its use must be carefully considered, says the Department for Education Continue Reading
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News
28 Mar 2023
Microsoft expands AI Copilot project into security realm
New Microsoft service, Security Copilot, will supposedly expand the reach, speed and effectiveness of cyber teams Continue Reading
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News
28 Mar 2023
Apple security updates fix 33 iPhone vulnerabilities
A larger-than-usual update to Apple’s mobile operating system fixes more than 30 distinct vulnerabilities, including two serious issues that may potentially affect device kernels Continue Reading
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News
28 Mar 2023
BNP Paribas moves to Swedish datacentre in high-performance computing strategy
BNP Paribas is moving data-intensive workloads to a Swedish datacentre to increase capacity while reducing its carbon footprint Continue Reading
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News
28 Mar 2023
Europol warns cops to prep for malicious AI abuse
In a report looking at how large language models can be used by criminals, Europol’s Innovation Lab calls on law enforcement agencies to prepare themselves for wide-ranging impacts on their work Continue Reading
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News
28 Mar 2023
Ethical hackers urged to respond to Computer Misuse Act reform proposals
The deadline for submissions to the government’s consultation on reform of the Computer Misuse Act is fast approaching, and ethical hackers and security experts need to make their voices heard, says Bugcrowd Continue Reading
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News
28 Mar 2023
Barclays makes further cut to branch network
Barclays cuts another 14 branches from its network as it continues to see a migration to digital banking channels Continue Reading
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News
27 Mar 2023
Many of world’s biggest banks lack transparent policies for responsible AI
It is unclear whether many of the world’s largest banks have adopted and are using ethical artificial intelligence development principles Continue Reading
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Feature
27 Mar 2023
How APCOA is using big data to reinvent car parks
Car park operator APCOA is using big data to transform traditional car parks into mobility hubs that will offer electric vehicle charging, space for small businesses and depots for delivery companies Continue Reading
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News
27 Mar 2023
Most Singapore organisations operate distributed IT infrastructure
More than two-thirds of organisations in Singapore use a mix of private and public clouds as well as on-premise and hosted datacentres, even as they face challenges with data management and complexity Continue Reading
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News
24 Mar 2023
National Crime Agency sting operation infiltrates cyber crime market
The UK National Crime Agency has tricked thousands of potential cyber criminals into registering with a fake website pretending to offer tools for creating DDoS attacks Continue Reading
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News
24 Mar 2023
Accenture to cut 19,000 jobs globally
Accenture is cutting ‘structural’ costs which includes a reduction of 19,000 staff and a consolidation of office space Continue Reading
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News
23 Mar 2023
Nationwide Building Society begins another ‘generational’ tech change
Nationwide Building Society's migration of its payments to a cloud-based software platform is a ‘generational change’ Continue Reading
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News
23 Mar 2023
Podium taps ChatGPT for reputation management
The customer interaction and payment specialist with operations in Australia has integrated ChatGPT into its platform to help local businesses respond to customer reviews on social media Continue Reading
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News
22 Mar 2023
Government launches seven-year NHS cyber strategy
The new Cyber Security Strategy for Health and Adult Social Care lays out a plan for promoting cyber resilience in the sector by 2030 to protect services and patients alike Continue Reading
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News
22 Mar 2023
Telent completes communications systems upgrades at HS1 railway stations
Telent designs and installs data network and management system at four international stations Continue Reading
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News
21 Mar 2023
Hitachi Energy emerges as victim of Clop gang’s Fortra attack
The power and energy division of Japanese conglomerate Hitachi has disclosed that it has fallen victim to a Clop cyber attack, but insists customer data is safe Continue Reading
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News
21 Mar 2023
Danish law firm transforms digital collaboration through core system replacement
NJORD has transformed how it shares documents among lawyers through a cloud-based platform Continue Reading
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News
21 Mar 2023
Ransomware gangs harass victims to ‘bypass’ backups
Analysis reveals how cyber criminal gangs are turning to extensive, targeted harassment campaigns to force victims to pay up, even if their backups are in good order Continue Reading
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News
17 Mar 2023
CIO interview: Russ Thornton, chief technology officer, Shawbrook Bank
Russ Thornton swapped life on the theatre podium for financial services IT, but thrives in an environment where orchestrating IT teams is a core skill Continue Reading
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Feature
17 Mar 2023
The changing role of the CIO from a Finnish perspective
A small country with a sophisticated workforce, Finland has its own perspective on how IT leadership is changing in both the public and private sector Continue Reading
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News
16 Mar 2023
BEC attacks doubled in 2022, outstripping ransomware
Massive growth in the volume of Business Email Compromise or BEC attacks was linked to a surge in successful phishing campaigns, according to data from Secureworks Continue Reading
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News
16 Mar 2023
Rubrik customer, partner data exposed in possible Clop attack
Rubrik was supposedly compromised by the Clop ransomware gang via a zero-day vulnerability in a managed file transfer software package it uses Continue Reading
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News
16 Mar 2023
Mandiant: Dangerous MS Outlook zero-day widely used against Ukraine
A zero-day vulnerability in Microsoft Outlook that was fixed in the March Patch Tuesday update has likely been actively exploited by Russian actors for a year or more, and its use will now spread rapidly Continue Reading
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News
15 Mar 2023
IT gives Ukrainian economy resilience in the face of adversity
Computer Weekly speaks to IT companies from Kharkiv a year after the Ukrainian city became headline news across the world as Russian troops invaded Continue Reading
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News
15 Mar 2023
Chinese Silkloader cyber attack tool falls into Russian hands
A loader tool used by Chinese cyber criminals seems to have been enthusiastically taken up in recent weeks by Russian ransomware operators Continue Reading
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Definition
15 Mar 2023
Group Policy Management Console (GPMC)
Group Policy Management Console (GPMC) is a Microsoft Management Console snap-in that provides a graphical user interface that enables Active Directory (AD) administrators to manage Group Policy Objects (GPOs) from one console. Continue Reading
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News
15 Mar 2023
Microsoft patches Outlook zero-day for March Patch Tuesday
A highly dangerous privilege escalation bug in Outlook is among 80 different vulnerabilities patched in Microsoft’s March Patch Tuesday update Continue Reading
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News
14 Mar 2023
How William Hill’s IT copes with big sporting events
The Grand National is one of those events that pushes online betting sites beyond their limits. Understanding where there are bottlenecks is key Continue Reading
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Definition
14 Mar 2023
event stream processing (ESP)
Event stream processing (ESP) is a software programming technique designed to process a continuous stream of device data and take action on it in real time. Continue Reading
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News
14 Mar 2023
NCSC warns over AI language models but rejects cyber alarmism
The UK's NCSC has issued advice for those using the technology underpinning AI tools such as ChatGPT, but says some of the security doomsday scenarios being proposed right now are not necessarily realistic Continue Reading
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Feature
14 Mar 2023
As Covid fades away, what’s the future of remote work in Europe?
Many IT leaders are still supporting some form of work from home, and a trend is beginning to take shape in Europe Continue Reading
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News
13 Mar 2023
Subpostmaster demands names of Post Office executives who crushed him to suffocate truth
One Post Office scandal victim was deliberately destroyed by the Post Office to deter other subpostmasters from challenging the integrity of its core computer system Continue Reading
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News
13 Mar 2023
MI5 to oversee new National Protective Security Authority
The new National Protective Security Authority will address various national security threats including state-sponsored cyber espionage against UK targets Continue Reading
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News
13 Mar 2023
BAI Communications outlines growth ambitions as it transforms into Boldyn Networks
Looking to create a global neutral host partner of choice for customers, BAI Communications rebrands to support mobile and fixed network operators and customers in the transit, venue, government, military and enterprise sectors with an integrated portfolio and expanded capabilities Continue Reading
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News
13 Mar 2023
SolarWinds doubles down on APAC business
SolarWinds teams up with key systems integrators in the APAC region to develop joint offerings as it bolsters its capabilities in observability and autonomous operations Continue Reading
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Definition
10 Mar 2023
early adopter
An early adopter refers to a person who embraces new technology or tries a new product before most others. Continue Reading
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News
10 Mar 2023
Government departments need to better understand digital transformation or efforts will ‘peter out’
National Audit Office report says that the people making digital transformation decisions in government don't properly understand the challenges Continue Reading
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News
09 Mar 2023
Millions in the Arab world use VPNs to overcome restrictions and bandwidth throttling
Citizens in the Arab world are using VPNs to help them bypass internet restrictions and increase available bandwidth Continue Reading
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News
07 Mar 2023
IT worker evidence reveals a toxic Post Office IT helpdesk that discriminated against subpostmasters
IT worker tells public inquiry that the Post Office Horizon helpdesk was toxic, rudderless and racist Continue Reading
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News
07 Mar 2023
Nationwide goes cloud native to transform payments
Nationwide Building Society is moving retail payments from on-premise systems to a cloud-native platform Continue Reading
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Feature
07 Mar 2023
What can security teams learn from a year of cyber warfare?
With the passing of the first anniversary of Russia’s invasion of Ukraine, we reflect on the ongoing cyber war, and ask what security leaders can learn from the past 12 months Continue Reading
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News
03 Mar 2023
White House unveils National Cybersecurity Strategy
The strategy will focus on ensuring closer collaboration on cyber security between government and industry, while giving software and other tech companies a bigger role in combatting threats due to their resources and expertise Continue Reading
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News
03 Mar 2023
Shawbrook Bank uses Pegasystems for low-code business process rewrite
SME lending and savings bank Shawbrook Bank is using a low-code platform from Pegasystems to rewrite outdated business processes Continue Reading
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News
02 Mar 2023
UK government migration scheme to boost tech ties with India
The UK has agreed to allow thousands of young Indian professionals to work for two years in the UK as part of a migration exchange Continue Reading
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News
01 Mar 2023
APAC is proving to be ‘substantial growth engine’ for Rimini Street
Rimini Street CEO Seth Ravin outlines growth opportunities in Asia-Pacific and discusses the company’s move up the support value chain Continue Reading
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News
28 Feb 2023
Post Office’s most senior executives hushed up Horizon errors, public inquiry told
The Post Office messaging strategy was designed to reassure staff that the Horizon accounting system was robust after Computer Weekly first revealed problems in 2009 Continue Reading
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Opinion
28 Feb 2023
Security Think Tank: Training can no longer be a compliance exercise
Historically, security training has tended to take a compliance-based focus, a ‘tick-box’ exercise using generic, off-the-shelf courses. This needs to change, says Hayley Watson of Turnkey Consulting. Continue Reading
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Opinion
27 Feb 2023
Cyber training in 2023 needs to drive measurable change
2023 will see more focus on security training programmes that not only provide employees with an understanding of the risks they face but more importantly drive measurable behavioural change, says PA Consulting’s Richard Allen Continue Reading
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Definition
24 Feb 2023
controller (computing)
A controller, in a computing context, is a hardware device or a software program that manages or directs the flow of data between two entities. In computing, controllers may be cards, microchips or separate hardware devices for the control of a peripheral device. Continue Reading
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News
23 Feb 2023
WithSecure proposes ‘undo’ button for ransomware
WithSecure’s Activity Monitor technology supposedly overcomes the shortcomings of sandbox test environments, and may be able to stop ransomware attacks from ever happening Continue Reading
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News
23 Feb 2023
Aryaka brings managed SD-WAN and SASE to more markets, verticals
Aryaka adds rich capabilities and innovations to accelerate the adoption of its cloud-based delivery for network and security services and to enable acceleration for improved application performance for increasingly hybrid workforces Continue Reading
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Definition
22 Feb 2023
STONITH (Shoot The Other Node In The Head)
STONITH (Shoot The Other Node In The Head) is a Linux service for maintaining the integrity of nodes in a high-availability (HA) cluster. Continue Reading
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News
22 Feb 2023
UK forces lead live-fire cyber war exercise
The seven-day Defence Cyber Marvel 2 exercise put cyber responders from 11 countries through their paces Continue Reading
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News
22 Feb 2023
Half of cyber leaders to switch jobs by 2025, citing stress
A substantial number of cyber security leaders are plotting their great escape, saying the industry is leaving them too stressed to go on, according to a study Continue Reading
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News
21 Feb 2023
Royal Mail resumes full export service after cyber attack
Royal Mail resumes the last of its international services as it recovers from a ransomware attack, while the Post Office offers postmasters compensation for their lost business Continue Reading
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News
21 Feb 2023
Care provider’s IT capability expands to support wider sector and beyond
Care Plus’s IT operation went from being under NHS control to an autonomous department selling its services Continue Reading
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Opinion
21 Feb 2023
Cyber security training: Insights for future professionals
Future cyber security professionals need soft skills as well as technical ones, says security educator Sudeep Subramanian Continue Reading
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News
17 Feb 2023
CIO interview: Hans van der Waal, director of global IT, Travelex
Travelex has weathered a storm that saw it sink into administration, before emerging to solidify its digital foundations for the future Continue Reading
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News
16 Feb 2023
Financial advisory firm Succession Wealth probes cyber attack
Aviva-owned wealth consultancy and financial advisory practice Succession Wealth was hit by an undisclosed security incident on 8 February Continue Reading
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Opinion
16 Feb 2023
Security Think Tank: New trends and drivers in cyber security training
Self-paced, interactive, bite-sized learning is becoming the optimum path for cyber security training in the workplace, says John Tolbert of KuppingerCole Continue Reading
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News
15 Feb 2023
Multi-purpose malwares can use more than 20 MITRE ATT&CK TTPs
Report warns of the development of increasingly sophisticated, multi-purpose malwares, and calls on defenders to play close attention to the MITRE ATT&CK framework to ward them off Continue Reading
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News
15 Feb 2023
Microsoft fixes three zero-days in February update
February’s Patch Tuesday update contains fixes for three previously unpublicised zero-days in Microsoft Office, Windows Graphics Component and Windows Common Log File System Driver Continue Reading
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News
15 Feb 2023
Royal Mail refused to pay £66m LockBit ransom demand, logs reveal
Leaked chat logs reveal Royal Mail has supposedly refused to pay a £66m ransom demand from the LockBit ransomware gang Continue Reading
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Definition
14 Feb 2023
boot
To boot (to boot up, to start up or booting) a computer is to load an operating system (OS) into the computer's main memory or random-access memory (RAM). Continue Reading
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News
14 Feb 2023
Vidar, nJRAT re-emerge as prominent malware threats in January
Trojans and infostealers once again dominate the list of most commonly observed threats, according to Check Point’s latest telemetry Continue Reading
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News
14 Feb 2023
Payment tech provider opens Finnish tech hub
Nordic payment tech supplier opens a hub in the Finnish city of Espoo to access expertise Continue Reading
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News
13 Feb 2023
KPMG launches metaverse and digital twin hub in Saudi Arabia
The Saudi Arabian government’s commitment to investing in metaverse technology has attracted a KPMG centre of excellence to its shores Continue Reading
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Definition
13 Feb 2023
Universal Naming Convention (UNC)
The Universal Naming Convention (UNC) is a standard for naming resources -- such as files and devices -- that are shared by computers on a network. Continue Reading
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News
13 Feb 2023
Security buyers lack insight into threats, attackers, report finds
The majority of cyber security purchasing decisions are made without proper insight into the attackers organisations are facing, according to a Mandiant report Continue Reading
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News
13 Feb 2023
Killnet DDoS attacks disrupt Nato websites
A series of distributed denial of service attacks on various public websites belonging to the Nato alliance were largely repelled but some resources remain unavailable Continue Reading
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News
10 Feb 2023
BNPL accounted for 12% of UK online spending in January
Buy now, pay later products from fintech providers accounted for 12% of the £8bn spent online in the UK in January, according to analysis Continue Reading
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News
10 Feb 2023
Social media platform Reddit breached in phishing attack
An unspecified threat actor obtained access to internal documents, code and business systems at Reddit after stealing employee credentials in a phishing attack Continue Reading
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News
09 Feb 2023
Banking regulatory body wants a ‘tripwire’ to flag APP fraud
Banking code of practice organisation wants banks to monitor where authorised push payment scammers are sending stolen money Continue Reading
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News
08 Feb 2023
Campaigners lament lack of movement on Computer Misuse Act reform
Westminster has opened a new consultation on proposed reforms to the Computer Misuse Act of 1990, but campaigners who want the law changed to protect cyber professionals have been left disappointed Continue Reading
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News
07 Feb 2023
Benelux CIO interview: Marijn Grevink, leader of digital transformation, Mars
In an interview with Computer Weekly, the digital head at Mars, Marijn Grevink, takes the wrapper off digital transformation at the company in the Netherlands Continue Reading
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News
07 Feb 2023
TSB pilots pods as branch replacements
TSB joins Barclays in adopting banking pods to ensure customers have access to physical banking services as the number of high street branches declines Continue Reading
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News
06 Feb 2023
The Security Interviews: How to overcome data protection compliance challenges
Complying with the vast swathe of data protection legislation around the world is complex, especially for smaller organisations without the necessary expertise. Could the compliance process be simplified, and if so, how? Continue Reading
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Opinion
03 Feb 2023
Security Think Tank: In 2023, we need a new way to cultivate better habits
Regular, small adjustments to behaviour offer a better way to keep employees on track and cultivate a corporate culture of cyber awareness, writes Elastic’s Mandy Andress Continue Reading
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Opinion
02 Feb 2023
Security Think Tank: Getting the training and development mix right
Rob Dartnall, CEO at SecAlliance and chair of Crest’s UK Council, describes the need for formal, varied and continuous development in the cyber security sector Continue Reading
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News
02 Feb 2023
North Korea’s Lazarus gang exposes itself in opsec failure
WithSecure researchers linked a campaign of cyber attacks targeting medical research and energy firms to North Korea’s infamous Lazarus APT after a group member accidentally screwed up Continue Reading
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News
02 Feb 2023
Suspected LockBit ransomware attack causes havoc in City of London
A suspected LockBit ransomware attack on trading software firm Ion has caused chaos for City of London traders Continue Reading