IT operations management and IT support
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News
03 May 2024
Adobe expands bug bounty programme to account for GenAI
Adobe has expanded the scope of its HackerOne-driven bug bounty scheme to incorporate flaws and risks arising from the development of generative artificial intelligence Continue Reading
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News
03 May 2024
Patch GitLab vuln without delay, users warned
The addition of a serious vulnerability in the GitLab open source platform to CISA’s KEV catalogue prompts a flurry of concern Continue Reading
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News
20 Jun 2019
HCL delivers digital services to Cricket Australia
Cricket governing body chooses Indian IT supplier to expand the boundaries of its customer engagement platforms Continue Reading
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News
19 Jun 2019
How AirAsia streamlined its customer service
Integrating multiple customer touch points with Salesforce has enabled Asia’s leading low-cost carrier to shorten waiting time and improve customer service Continue Reading
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Feature
19 Jun 2019
What is NetOps? Start with these 5 common questions
This compilation is an essential starting point for NetOps novices. These five common questions explore what NetOps is, how it can benefit networks and its effect on network teams. Continue Reading
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News
19 Jun 2019
Finland’s Tieto and Norway’s Evry merge to fend off competition from Indian suppliers
Two of the Nordic region's biggest IT suppliers merge as competition in their home region increases Continue Reading
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News
19 Jun 2019
How Carsales cuts through the noise in incident response
The Australian firm is using PagerDuty to sieve through a sea of alerts from various alerting systems that notify operations staff of customer and IT issues Continue Reading
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News
17 Jun 2019
Post Office asks Court of Appeal for permission to appeal judgment in first Horizon trial
The Post Office has applied to the Court of Appeal to appeal judgment in Horizon trial Continue Reading
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News
14 Jun 2019
IT outsourcing is increasing, but not as we know it
IT outsourcing is growing in the UK, as organisations spend more as part of their digital transformations Continue Reading
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Feature
13 Jun 2019
Interview: Rackspace EMEA CTO on why it pays to put people at the heart of IT transformation
Rackspace EMEA CTO Lee James opens up about how taking a people-first approach to digital transformation raises staff morale and engagement levels while helping the managed cloud provider win new business Continue Reading
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News
07 Jun 2019
CIO interview: John Finch, Refinitiv
Refinitiv CIO John Finch says finding people with the right level of data science skills is his biggest challenge Continue Reading
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News
06 Jun 2019
Half of CFOs frustrated by complex accounting systems
Chief financial officers need to upgrade to easier-to-use accounting systems, but are strapped for time and lack the resources to make the right choices, according to survey Continue Reading
- 04 Jun 2019
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Feature
03 Jun 2019
Microsoft’s modern desktop management
How cloud services make the critical business of keeping Windows 10 patched and up to date easier for administrators Continue Reading
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News
03 Jun 2019
Business leaders failing to address cyber threats
Businesses are failing to address growing cyber threats as business leaders admit to knowledge gaps, a lack of resources and confusion about who is responsible for data breaches, a report reveals Continue Reading
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News
30 May 2019
Salesforce completes Pardot fix after 12 days’ disruption
Plug was pulled on 17 May after a data script went wrong. Most users have had full access since 18 May, but 10 services remained down Continue Reading
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News
29 May 2019
Finland globalises AI training programme
The success of an online course in understanding artificial intelligence launched in Finland has led to a global roll-out Continue Reading
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Feature
28 May 2019
Serving up managed desktops
Microsoft is dropping its table d’hôte-like Windows 7 menu in favour of a more tapas-style offering, in the form of Windows 10. This will mean big changes for sysadmins Continue Reading
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News
24 May 2019
Post Office told to pay over £5m of its opponent’s costs for first Horizon trial
The judge in the Post Office Horizon trial has ordered the organisation to pay the legal costs of its courtroom adversaries, and refused to give permission to appeal a major judgment Continue Reading
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News
22 May 2019
GoCardless migrates to cloud and gets Google engineering capability
Fintech has moved from an IBM infrastructure as a service to Google’s cloud platform Continue Reading
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News
21 May 2019
Dutch lecturer researches the person behind the cyber criminal
Dutch academic is trying to get inside the mind of cyber criminals by understanding what makes them tick Continue Reading
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21 May 2019
Buyer’s guide to evergreen IT - part 1 of 3: Winning ways with Windows 10 updates
We look at how IT leaders can effectively manage the major changes Windows 10 imposes on businesses Continue Reading
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Feature
21 May 2019
Winning ways with Windows 10 updates
We look at how IT leaders can effectively manage the major changes Windows 10 imposes on businesses Continue Reading
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News
20 May 2019
Lloyds Bank creates 500 IT roles in Scotland
New recruits will support banking group’s digital transformation as it aims to give customers “Google-like experiences” Continue Reading
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News
20 May 2019
Post Office applies to appeal damning judgment in first Horizon trial
The Post Office has applied for permission to appeal judgments from the first trial in its IT-related legal battle with subpostmasters Continue Reading
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News
17 May 2019
École Hôtelière de Lausanne puts Amelia the robot at its core
When Switzerland-based hospitality school EHL began to automate processes, it was met with staff inertia, but that all changed after its benefits became clear Continue Reading
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News
16 May 2019
ANZ CIOs hit roadblocks in digital agenda
Top IT leaders in Australia and New Zealand are grappling with cultural roadblocks and slow progress in advancing the countries’ digital agenda Continue Reading
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News
16 May 2019
CIOs want staff with good soft skills to help drive digital change
Effective communication of what is being done and why is vital for organisations implementing digital transformation, survey shows Continue Reading
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News
09 May 2019
Deutsche Börse harnesses Microsoft cloud
German stock exchange signs deal with Microsoft that will not only benefit the exchange, but other organisations in the sector that are considering cloud migration Continue Reading
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E-Zine
09 May 2019
CW Benelux: Netherlands offers young hackers re-education
Young hackers in the Netherlands are being rehabilitated through punishments that educate rather than incarcerate. Also read how almost 90% of businesses in the Netherlands are barely aware of the competitive advantages the IoT can offer them, and why Dutch sat-nav pioneer TomTom is focusing on the business-to-business sector. Continue Reading
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News
08 May 2019
Red Hat Enterprise Linux to contribute $10tn to global business
A study on the economic impact of Red Hat Enterprise Linux by IDC revealed that the operating system is expected to contribute to business revenues worth 5% of the global economy Continue Reading
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News
08 May 2019
Finnish gaming company PAF migrates to the cloud
Move to Amazon Web Services cloud brings scalability to gaming company that gives part of its profits to good causes Continue Reading
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News
07 May 2019
Technical error on Capita system puts Barnet council staff out of pocket
A system error that led to Barnet council staff being incorrectly paid is the latest complaint about a back-office outsourcing contract with Capita Continue Reading
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Feature
07 May 2019
How to avoid a hyper-convergence minefield
How firms can implement hyper-converged infrastructure to make cost and performance savings Continue Reading
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News
03 May 2019
Co-operative Bank creates over 100 IT jobs in Manchester
The Co-operative Bank is looking for talent to support its digital strategy and previous banking and IT experience is not a necessity Continue Reading
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News
02 May 2019
Why IT departments miss basic IT security hygiene
IT departments are failing to patch security holes in software because of a disconnect between security and operations teams, survey finds Continue Reading
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News
23 Apr 2019
Egypt aims to develop coding skills earlier in education system
An Egyptian government initiative will see thousands of teenagers trained to code in HTML, CSS and Python Continue Reading
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News
22 Apr 2019
With Anthos, Google seeks to unify open source cloud technologies
Urs Hölzle, Google’s head of technical infrastructure, talks up efforts to deliver what he claims to be the first open source cloud stack Continue Reading
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News
17 Apr 2019
Government says no conflict of interest in trial despite Post Office chairman’s dual role
BEIS refutes MP’s suggestion of Post Office chairman’s conflict of interest in group litigation case involving Horizon IT system Continue Reading
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News
17 Apr 2019
Middle East CIOs optimistic as budgets increase and digital transformations expand
Cyber security and risk management will see the biggest increase in spending, but digital transformation of businesses is a major driver of investment, survey shows Continue Reading
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News
16 Apr 2019
MP questions government over Post Office Horizon case
Labour MP asks the government about the costs associated with the Post Office Horizon legal battle Continue Reading
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News
16 Apr 2019
How Kubernetes has simplified Bet365’s software deployments
Online betting company has begun using Kubernetes to make it easier for its IT infrastructure and product teams to share complex configurations Continue Reading
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E-Zine
11 Apr 2019
CW Middle East: Visibility and security of networks are top IT priorities
The 2019 Computer Weekly/TechTarget IT Priorities survey shows that enterprise buyers in the Middle East, like those in the UK and Europe, are looking to lock down their networks in the face of an almost constant barrage of threats and malicious actors. Also read how Facebook planned to use its Android app to track the location of its customers and to allow advertisers to send political advertising, and what further details operator O2 has revealed about how it is planning for the advent of 5G. Continue Reading
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News
10 Apr 2019
How to remove the paper trail
The speed with which a contract is signed is often the rate-determining step in a digitally enabled business process Continue Reading
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News
10 Apr 2019
Should you buy SaaS ERP or best-of-breed enterprise software?
The major ERP providers are pushing their customers to their cloud offerings. It makes sense, but there are plenty of SaaS alternatives Continue Reading
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News
08 Apr 2019
PC industry suffers as Microsoft severs link between Windows and hardware refreshes
If Microsoft succeeds, a Windows upgrade will no longer mean that businesses need to refresh their PC estate Continue Reading
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News
08 Apr 2019
How APAC firms can tame the data beast
Companies and data management experts across Asia-Pacific reveal how they are tackling data management challenges that have been compounded by growing cloud usage and compliance requirements Continue Reading
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News
04 Apr 2019
The rise of digital workers and the bot economy
Automation Anywhere’s booming business, particularly in the Asia-Pacific region, is a sign of things to come in the new world of work where digital workers can be hired from a bot store Continue Reading
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Opinion
04 Apr 2019
What Belarus offers the tech sector
Belarus might not be as well known for its IT as some of its neighbours, but it is pushing its head above the parapet Continue Reading
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News
03 Apr 2019
Most business decision-makers and knowledge workers happy to work alongside robots
Fears that automation will remove jobs for knowledge workers are reducing as opportunities emerge to upskill and eradicate mundane work Continue Reading
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News
02 Apr 2019
Post Office could face huge costs bill for first Horizon trial
Subpostmaster claimants’ legal team makes application for the Post Office to pay millions of pounds of costs associated with trial Continue Reading
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News
29 Mar 2019
Major shake-up of TSB IT after core banking system migration disaster
TSB has restructured its IT team to give its internal team control of its core banking system Continue Reading
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News
28 Mar 2019
Businesses losing out on early payment discounts due to outdated software
Chief financial officers need to upgrade their accounting software to benefit from discounts available for paying suppliers early Continue Reading
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News
25 Mar 2019
Artificial intelligence making major inroads into Russian banking
Russian banks are identifying use cases for artificial intelligence, but the gradual adoption of the technology will require access to a deeper skills pool if it is to accelerate Continue Reading
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News
20 Mar 2019
Post Office ‘lacked humanity’ in the treatment of subpostmasters, says peer
Peer slams Post Office after High Court judgment reveals its oppressive style of managing the people who run its branches Continue Reading
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Feature
18 Mar 2019
Layer your approach to web security
Combining unified threat management with other security systems and a strategic CISO is essential to defend against threats Continue Reading
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News
15 Mar 2019
Businesses failing to grasp DevSecOps
UK and US businesses are being exposed to security risks by a failure to integrate security into DevOps programmes, research shows Continue Reading
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News
13 Mar 2019
Bank of England’s large IT spend partly due to use of manual processes and legacy systems
The Bank of England admits there is room for improvement when it comes to IT efficiency Continue Reading
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Feature
04 Mar 2019
Choosing the right kind of hybrid cloud management
We look at the various factors businesses should consider when looking to solve their cloud management problems Continue Reading
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News
04 Mar 2019
Danske Bank builds on machine learning to predict IT failures
Danish bank is using artificial intelligence to help it prevent IT outages that could damage its reputation with customers Continue Reading
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News
27 Feb 2019
Spotify and Just Eat join forces with tech firms to help enterprises manage cloud costs better
A new non-profit, cloud-focused trade association has emerged that wants to help prevent financial management issues get in the way of enterprises embracing cloud Continue Reading
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Feature
25 Feb 2019
Counting the costs of IaaS and SaaS
Cost management is a priority for organisations seeking to use infrastructure and software as a service Continue Reading
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News
21 Feb 2019
Government revises outsourcing guidelines to balance risk with suppliers
The government has published its latest guidelines on public sector outsourcing Continue Reading
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News
21 Feb 2019
APAC enterprises are just getting started on AI
Despite clear benefits of adopting the technology, only 41% of enterprises in the Asia-Pacific region have embarked on their artificial intelligence journey Continue Reading
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News
20 Feb 2019
IT professionals are getting ready for the onset of digital twins
While few businesses are running digital twins in production, Gartner expects two-thirds will implement the technology by 2022 Continue Reading
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News
19 Feb 2019
Bank of England to migrate from core system with a one-off big bang
The Bank of England will migrate from its current core settlement system with a 'big-bang' migration before the end of 2025 Continue Reading
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19 Feb 2019
Steering a safe course through hybrid cloud
We look at why hybrid cloud can create a tricky infrastructure to manage Continue Reading
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News
19 Feb 2019
Any slowdown in Moore’s Law will increase datacentre costs
Datacentre managers want to run their sites more like the cloud scale companies Continue Reading
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News
19 Feb 2019
Healthcare providers should press on with digital transformation
Healthcare providers should continue digitisation efforts with security in mind amid looming cyber threats, says a top T-Systems executive Continue Reading
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Feature
18 Feb 2019
Steering a safe course through hybrid cloud
We look at why hybrid cloud can create a tricky infrastructure to manage Continue Reading
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News
12 Feb 2019
Legacy systems holding banks back from meeting demand for instant accounts
Banks are struggling to meet customer demand to open accounts instantly because of legacy IT systems and processes Continue Reading
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News
12 Feb 2019
Deloitte will double Hyderabad workforce to support demand for technology services
Deloitte will add 40,000 staff at its operation in Hyderabad, with IT professionals accounting for a significant portion of employees Continue Reading
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Feature
31 Jan 2019
How to create a great strategy in the digital age
What are the best ways for technology leaders to create a strategy that is fit for the digital age? Computer Weekly asks the experts Continue Reading
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News
30 Jan 2019
AXA recruits AI assistants in back office
Insurance giant is deploying software robots to take over repetitive tasks and free up humans to do more analytical work Continue Reading
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News
24 Jan 2019
IBM reports growing interest in multicloud
As it gets ready to onboard Red Hat, IBM claims its multicloud business has a lot of potential Continue Reading
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News
24 Jan 2019
Lloyds Bank to migrate hundreds of thousands of customers to Google-inspired fintech
Following its announcement that it was exploring the use of a fintech platform, Lloyds Bank has been quick to plan customer migration Continue Reading
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News
24 Jan 2019
Santander announces latest branch closures as digital channels take over
Bank to close 140 more UK branches as in-branch transactions fall and digital banking accelerates Continue Reading
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News
23 Jan 2019
Finnish banks to share core banking platform and supplier
Three banks in Finland have hired an IT services supplier to build a shareable core banking platform Continue Reading
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News
16 Jan 2019
UK financial services regulator to link top banker bonuses to IT performance
FCA head tells Commons Treasury committee: “We expect banks’ policies on variable remuneration to reflect operational resilience. They have to – if they don’t, we will act.” Continue Reading
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Feature
14 Jan 2019
How ASEAN firms can tap storage analytics to improve operations
With storage systems becoming more heterogeneous and siloed, some organisations in ASEAN are turning to storage analytics to reduce costs and address storage issues before they occur Continue Reading
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News
10 Jan 2019
Enterprises are increasing the human workforce while deploying AI
Artificial intelligence is creating more jobs than it replaces, according to a study of businesses using the technology Continue Reading
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News
08 Jan 2019
IT professionals in London could see roles shipped to EU as result of Brexit
The UK and London in particular could see IT jobs in financial services move to hubs across the European Union as a result of Brexit. Continue Reading
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News
07 Jan 2019
IT profession to get one of the biggest pay rises this year
IT workers are set to receive one of the highest pay rises of all professions in the UK this year as competition for their skills increases Continue Reading
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News
07 Jan 2019
Almost half of containers in production have vulnerabilities, study finds
More containers are being deployed in production, but many businesses are unaware if they are secure Continue Reading
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News
04 Jan 2019
JP Morgan looks for someone to lead its blockchain developments
Bank seeks executive to take on blockchain role, with responsibility for creating technology to solve business challenges Continue Reading
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News
27 Dec 2018
Top 10 Middle East stories of 2018
Here are Computer Weekly’s top 10 Middle East enterprise IT stories of 2018 Continue Reading
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News
19 Dec 2018
Top 10 Benelux IT stories of 2018
From cyber security planning to smart city initiatives, here is a selection of articles about IT developments in the Benelux countries Continue Reading
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News
18 Dec 2018
HSBC taking data analysis service to business customers
HSBC is upping its search for artificial intelligence expertise as it takes a data analytics service to its business customers Continue Reading
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News
13 Dec 2018
Sberbank partners US accelerator for startup programme
Russian state-run bank links up with San Francisco-based accelerator 500 Startups to provide expert advice to startups in a variety of tech fields Continue Reading
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News
10 Dec 2018
Port of Rotterdam uses floating lab to learn about automation in harbour
A ship will soon be converted to a floating laboratory to test automation technologies at the Netherlands port Continue Reading
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News
07 Dec 2018
Hybrid cloud in Australian government removes supplier lock-in
Australian public sector could take the hybrid approach to cloud computing as government’s digital transformation strategy moves ahead Continue Reading
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News
04 Dec 2018
Barclays staff to transfer to HCL as IT deal is expanded
Bank announces closure of operation in Lithuania, with employees transferring to IT services company HCL Continue Reading
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Feature
04 Dec 2018
How Australia is keeping pace with microservices
Adoption of microservices remains patchy in Australia, although some sectors pursuing digital transformation are catching up rapidly Continue Reading
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News
30 Nov 2018
APAC healthcare providers reaping digital transformation returns
Digital transformation could potentially double the improvements in integrated care by 2020, study finds Continue Reading
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News
29 Nov 2018
Interview: Sam Lowe, chief technology officer, Streetbees
Streetbees’ first IT chief brings artificial intelligence expertise to help the tech startup deliver a hive of data for its customers Continue Reading
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News
28 Nov 2018
HPE shows off first fruits of $4bn edge computing investment
Tech supplier has beefed up its Edgeline portfolio with new hardware and software offerings to make it easier to manage edge devices, applications and data Continue Reading
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News
28 Nov 2018
FCA deeply concerned as no end in sight for IT failures in banking
The FCA has reported a massive increase in the number of banking IT failures in the UK and admitted there is no end in sight Continue Reading
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News
27 Nov 2018
It’s still early days for hybrid IT in APAC
The tipping point for hybrid IT adoption will come only when more enterprises start running production workloads on the public cloud, says HPE’s chief technologist for the region Continue Reading
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News
27 Nov 2018
Why IT infrastructure approach needs modernising
The freedom and flexibility to develop applications rapidly using diverse platforms will put IT infrastructure teams under increasing strain Continue Reading
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News
21 Nov 2018
Why CIOs must start offloading work
Taking on more responsibilities is having a detrimental effect on digital transformation and customer experience initiatives Continue Reading
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News
20 Nov 2018
How Singapore Airlines is flying the digital skies
Top Asian carrier Singapore Airlines has been building a digital foundation to fend off potential disruption, but it is not just the IT team that is leading the charge Continue Reading
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News
19 Nov 2018
CDO interview: Aidan Millar, DNB
Norwegian bank hires chief data officer to lead its data-driven transformation Continue Reading