IT operations management and IT support
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News
30 Apr 2025
Co-op shuts off IT systems to contain cyber attack
A developing cyber incident at Co-op has forced the retailer to pull the plug on some of its IT systems as it works to contain the attack Continue Reading
By- Alex Scroxton, Security Editor
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News
30 Apr 2025
How AI can attack corporate decision-making
As AI gets embedded in corporate systems, experts warn of emerging security risks caused by influencing retrieval augmentation systems Continue Reading
By- Cliff Saran, Managing Editor
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News
07 Sep 2017
Thousands of Deutsche Bank employees will be replaced by robots
The CEO of Deutsche Bank said a "big number of staff will eventually be replaced by robots” as it looks towards artificial intelligence technology Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
31 Aug 2017
Open source helps Schiphol fly to multi-clouds
Amsterdam airport Schiphol is utilising open source software to create and use a multi-cloud platform with an open API Continue Reading
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News
30 Aug 2017
HCL expands global network with Swedish delivery centre
HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
30 Aug 2017
Challenger bank Fidor reaches 200,000 customers
Fintech trailblazer Fidor now has more than 200,000 people using its banking services, but its CEO believes the fintech environment is getting tougher Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
29 Aug 2017
McDonald’s selects Capgemini to help it drive digital customer services
Fast-food chain decides to outsource its digital developments globally to French IT services giant Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
29 Aug 2017
Saudi Telecom Company creates cloud computing giant
The IT joint venture in Saudi Arabia will drive the digitisation of government services Continue Reading
By- Edward Banda
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E-Zine
24 Aug 2017
CW Nordics: Banks and startups increase collaboration
First they were deemed a threat, now they are potential partners. According to a new report by Nordic accelerator Fintech Mundi, banks are increasingly turning to financial technology (fintech) startups in their hunt for new ideas and market opportunities. Also in this issue, read now Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies, and hear how Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world. Continue Reading
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News
23 Aug 2017
UAE telco Du pushes SaaS adoption in Middle East
The Middle East looks set to see strong growth in software as a service and IT departments need to take a different approach Continue Reading
By- Edward Banda
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News
22 Aug 2017
Why embracing new technology is key to successful IT service desks
IT was slow to support bring your own device (BYOD). Now chatbots and digitisation are rewriting IT service management best practices Continue Reading
By- Cliff Saran, Managing Editor
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News
17 Aug 2017
World's largest’ data center planned in Norway
Norway will soon have the biggest datacenter in the world which will harness the countries rich natural resources Continue Reading
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News
17 Aug 2017
Barclays ring-fencing project means downtime for customers
Many Barclays services will be unavailable this weekend as part of the bank's project to separate retail and investment operations Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
16 Aug 2017
A decade of IT change since banking meltdown
With 10 years passing since Northern Rock had to be bailed out by the government, we look at how banking IT has changed since the financial crisis Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
11 Aug 2017
HSBC uses IBM to automate the processing of 100 million document pages
In another instance of banks adopting automation to lower costs and drive productivity, HSBC uses IBM analytics technology to cut down on its paper trail Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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E-Zine
01 Aug 2017
The fields of Athenry – how Apple’s datacentre plans are causing turmoil in a small Irish town
In this week’s Computer Weekly, we look into Apple’s controversial plans to build a huge datacentre in a small town in the west of Ireland, and hear the local arguments it has caused. We find out how the Met Office is managing the vast quantities of data it uses for weather forecasting. And we examine Google plans to bring artificial intelligence tools to the job recruitment market. Read the issue now. Continue Reading
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News
25 Jul 2017
Unilever signs partnership deal with Accenture to drive sales for ‘digitally savvy’ consumers
Unilever enters tech partnership with Accenture to help maintain consumer loyalty and drive sales Continue Reading
By- Zach Emmanuel, Computer Weekly
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News
25 Jul 2017
Nordea deploys AI to speed up customer service
Nordea is reaping the rewards of its fintech investments through its latest project to use artificial intelligence to support customers Continue Reading
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News
24 Jul 2017
UAE hotel upgrades wireless network and internet connectivity
Beach resort completes major project to revamp its wireless infrastructure with TP-Link technologies Continue Reading
By- Edward Banda
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News
24 Jul 2017
What are Amazon Web Services’ Nordic plans?
Amazon Web Services' head in the Nordic tells Computer Weekly about the region's increasing demand and use of the cloud Continue Reading
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News
21 Jul 2017
Research from Ponemon Institute highlights lack of confidence in public sector IT
IT decision makers in the public sector say they struggle with IT operations, reveals study by the Ponemon Institute Continue Reading
By- Cliff Saran, Managing Editor
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News
20 Jul 2017
TSB to introduce iris scan authentication in September 2017
TSB customers will soon be able to access their mobile bank accounts through iris scanning, which is regarded as the most secure biometric authentication available Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
19 Jul 2017
London Stock Exchange uses IBM blockchain technology
The London Stock Exchange is testing out IBM's blockchain technology in a platform to help SME operations become more transparent Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
17 Jul 2017
Post Office defence in computer system legal case due this week
The Post Office will this week present its defence against allegations brought by subpostmasters in a group legal action Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
13 Jul 2017
HPE and CSC merger wins confidence of Zurich
Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
13 Jul 2017
Cognizant opens London lab to help customers with digitisation
Cognizant has opened its latest digital development centre in London, where it will work with customers and partners on digital business challenges Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
10 Jul 2017
Experian admits mobile and online issues after system upgrade
Some customers of credit referencing company are having problems accessing a service they pay for following an IT upgrade and large customer migration to a new system Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
10 Jul 2017
Nordic CIO interview: Ann Hellenius, City of Stockholm
Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world Continue Reading
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News
05 Jul 2017
Sweden trials blockchain for land registry management
Swedish land registry is trying out blockchain as a means of proving ownership Continue Reading
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News
30 Jun 2017
Danish shipping giant Maersk recovering from major Petya cyber attack
Company confirms attack took down its IT system across multiple sites and business units, but has now been contained Continue Reading
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News
22 Jun 2017
Most SAP users plan to stick with older ERP due to costly Hana migration
Survey finds many SAP users are considering augmenting their existing enterprise resource planning with cloud applications rather than go to S/4 Hana Continue Reading
By- Cliff Saran, Managing Editor
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News
21 Jun 2017
The human apprentices behind robotic automation
IT apprentices are helping large businesses transform their back-office processes through software robots Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
19 Jun 2017
Abu Dhabi uses surveillance tech to protect Grand Prix
Police use surveillance technology and monitoring software to ensure public safety when Formula One visits the UAE each year Continue Reading
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News
16 Jun 2017
North Korean Lazarus botnet linked to WannaCry attack
US-Cert puts out an alert on DeltaCharlie, a distributed denial of service tool from North Korean hacker group Lazarus Continue Reading
By- Cliff Saran, Managing Editor
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News
06 Jun 2017
Lloyds bank staff will move to IBM in outsourcing deal
About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
31 May 2017
Hundreds of sub-postmasters have applied to join IT-related legal action since March
The number of sub-postmasters who claim to have suffered as a result of a faulty Post Office IT system has reached 1,300 Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
31 May 2017
Norwegian bakery chain gets the taste of mobile reporting
Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies Continue Reading
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News
26 May 2017
Swedish government agencies join IT spending benchmarking service
Government agencies in Sweden are using a tool by Apptio to help them gain a better understanding of IT costs Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
25 May 2017
Aggreko powers predictive maintenance with Azure machine learning
Temporary power company moves from reactive to proactive, and now predictive maintenance Continue Reading
By- Cliff Saran, Managing Editor
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E-Zine
25 May 2017
CW Nordics: The trouble with connected things
In this issue, Finnish cyber security expert Mikko Hyppönen talks about security in the Nordics, Russia and the trouble with connected devices. Also read how Icelandic airline Wow Air averted disaster through the use of application performance monitoring software when it embarked on a major expansion. And find out how, since December 2015, anyone playing popular sandbox game Minecraft has been able to build their worlds on the actual map of Sweden. Continue Reading
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News
22 May 2017
Dutch railway uses IoT to reduce people jams
Railway stations in The Netherlands are monitoring the movement of travellers to manage traffic flow and reduce people jams Continue Reading
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News
16 May 2017
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus
Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Photo Story
16 May 2017
Introducing Microsoft PowerShell
Real sys admins never use GUI tools. PowerShell offers command line tools for managing and automating Windows servers and Microsoft online services Continue Reading
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News
15 May 2017
Manchester trams halted by communications failure
A communications systems fault at Transport for Greater Manchester halted Metrolink tram services across the city on Sunday 14 May Continue Reading
By- Alex Scroxton, Security Editor
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News
15 May 2017
Why IT needs effective monitoring for cloud applications
IaaS and PaaS free up IT from running day-to-day administration tasks, but the cloud can become a black box, limiting visibility Continue Reading
By- Cliff Saran, Managing Editor
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News
15 May 2017
How Microsoft is extending the benefits of Office 365
There are now over 100 million corporate users of Office 365, which provides a great developer opportunity. We find out why Continue Reading
By- Cliff Saran, Managing Editor
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News
10 May 2017
Nordic region competes for datacentre dominance
The Nordic region is an attractive region for datacentres as demand for cloud services in the area grows Continue Reading
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News
10 May 2017
Durham Police to use artificial intelligence to help decide if suspects should be held in custody
Durham Police are to use artificial intelligence to help them decide whether or not to keep suspects in custody Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
09 May 2017
Highly skilled professionals at risk of being replaced by computers
Highly skilled jobs will be replaced by artificial intelligence by 2022, says Gartner Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
09 May 2017
Large UK businesses increasingly want CEOs to have IT background
More large businesses in the UK want a CEO that has a good understanding of IT Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
04 May 2017
Metropolitan Police to hit massive IT overspend
The Metropolitan Police Service is set to massively overspend on IT as it attempts to improve digital policing Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
25 Apr 2017
UK trade department in New York to promote fintech firms
Group of financial technology firms taken to New York to show off their knowledge of regulatory compliance software Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
20 Apr 2017
Banks suffer average of 85 attempted serious cyber attacks a year, and one-third are successful
Banks face daily cyber attacks, many of which succeed in stealing data, research finds Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
20 Apr 2017
InterContinental Hotel Group reveals extent of malware attack
Hotel group InterContinental (IHG) reveals that malware attempting to glean payment card details sat undetected on its network in the US for three months Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
19 Apr 2017
How Dutch university quickly connected thousands of students to new learning management system
Dutch university TU Delft is replacing its legacy learning management system after 17 years Continue Reading
By- Rian van Heur
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News
11 Apr 2017
Security as a service on the rise in the UAE
Organisations in the United Arab Emirates are increasingly turning to security services Continue Reading
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News
11 Apr 2017
‘Can do’ attitude of DevOps teams is driving cloud-first strategies
The cloud-first strategies of businesses across sectors are maturing, with DevOps teams playing a leading role Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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E-Zine
11 Apr 2017
Virtual reality in healthcare
In this week’s Computer Weekly, we find out how virtual reality technology is starting to be used to improve health and patient care. We examine the new UK tax laws that are causing IT contractors to quit government digital projects. And we analyse the software licensing issues arising from SAP’s recent court case over indirect access to its applications. Read the issue now. Continue Reading
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News
06 Apr 2017
Sweden’s Bisnode consolidates outsourced IT
Swedish firm Bisnode brings multiple IT services contracts under one roof Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Apr 2017
Middle East enterprises urged to embrace governance, risk and compliance
The enforcement of corporate governance issues is still variable throughout the Middle East and making a strong business case for investment in GRC can be a challenge. Continue Reading
By- Edward Banda
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News
05 Apr 2017
Technology investments core to JP Morgan Chase success
US investment bank is reaping the benefits of its $9.5bn annual technology spend Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Apr 2017
Chocolate maker Barry Callebaut gets sweet on cloud
Chocolate maker Barry Callebaut is increasingly using cloud-based apps to improve productivity and reduce costs Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Apr 2017
How to apply DevOps practices to legacy IT
The one constant in legacy systems is that they can’t just be switched off. We find out how Ticketmaster has adapted its legacy IT to DevOps Continue Reading
By- Cliff Saran, Managing Editor
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News
30 Mar 2017
HMRC contractors leave over inside IR35 ruling
HMRC has begun classifying its public sector contractors as "inside IR35", prompting fears of a digital "brain drain" at the organisation Continue Reading
By- Caroline Donnelly, Senior Editor, UK
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News
29 Mar 2017
Russian Airline at home in the cloud
S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project Continue Reading
By- Vladimir Kozlov
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News
28 Mar 2017
Threats grow in Saudi Arabia’s cyber sector
Saudi Arabia's wealth makes it an attractive target for cyber criminals, but what have been the recent trends in cyber crime? Continue Reading
By- Triska Hamid
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News
28 Mar 2017
1,000 sub-postmasters apply to join IT-related group litigation against Post Office
Group legal action against Post Office relates to allegedly faulty Horizon computer system Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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E-Zine
28 Mar 2017
Making the UK fit for 5G
In this week’s Computer Weekly, we look at the government’s new 5G strategy and assess whether it’s enough to stimulate development of next generation mobile networks. We meet some of the Silicon Valley startups hoping to revolutionise big data analytics. And we examine how to prevent the move to DevOps from harming work-life balance for IT professionals. Read the issue now. Continue Reading
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News
24 Mar 2017
AI and robots will 'create political instability' until humans find new occupations
The belief that advances in technology will create more jobs than they replace may no longer hold true Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
14 Mar 2017
Portakabin’s biggest-ever IT investment unifies CRM
Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
13 Mar 2017
Danish shipping company uses blockchain in IBM partnership
Maersk and IBM test out the application of blockchain technology to track and manage the paper trail of shipping containers around the world Continue Reading
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News
07 Mar 2017
ZF Group opens doors to Hyderabad tech centre
German car parts manufacturer ZF Group opens a technology centre in India to focus on software lead innovation Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
06 Mar 2017
Deutsche Bank creates group-wide CIO role
New chief will drive technology transformation across the bank Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
02 Mar 2017
MoD ditches spreadsheets for SaaS-based collaboration tool
The Ministry of Defence is taking advantage of G-Cloud for collaboration software to manage its global activities Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
27 Feb 2017
Hundreds more sub-postmasters apply to join group action against Post Office
Initial hearing regarding sub-postmasters who say they were wrongly punished for false accounting reveals admission by Post Office legal team Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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E-Zine
23 Feb 2017
CW Nordics: Top IT priorities for Nordic CIOs in 2017
In this first issue of CW Nordics in 2017 we take a look what CIOs in the region are expecting in the year ahead. We asked a select group of CIOs and analysts in Denmark, Finland, Norway and Sweden what IT projects are at the top their priority lists. Also read about the Nordic region as a hotspot for IT startups, with Sweden punching above its weight in financial technology. And find out how board executives at healthcare company Elekta are analysing workforce data to make better strategic decisions. Continue Reading
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News
17 Feb 2017
HPE services and CSC to become DXC Technology
The merger between HP's services division and CSC will launch in April 2017 and is expected to save the companies billions Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
15 Feb 2017
UAE bank builds predictive marketing models
Rakbank is using SAS analytics software to better understand its customers following a successful implementation of the supplier’s anti-money laundering software Continue Reading
By- Edward Banda
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Feature
14 Feb 2017
Cloud contracts are still a minefield
Cloud computing is maturing in the enterprise space, but the contracts that underpin cloud services have not evolved at the same pace Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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E-Zine
09 Feb 2017
CW Benelux: Is there a Dutch digital delusion?
On government and business levels, the Netherlands aspires to be a digital leader in Europe, but it may be losing ground because of a lack of research and development investment. Also in this issue, IT decision makers based in the Benelux region are less confident than their European neighbours that IT budgets will increase in 2017, and Dutch bank ING, which used digital technology to reinvent itself after the financial crash, is about to reinvent itself again. Continue Reading
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News
09 Feb 2017
Case study: Australia’s Salmat to go cloud-only after getting a taste for the technology
Australian marketing company Salmat plans to move everything it can into the cloud following a highly successful initial SaaS implementation Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
07 Feb 2017
Middle East and North Africa public cloud spend to hit $2bn by 2020
Middle East-based organisations are turning to public cloud services, with software as a service driving a major year-on-year spending increase Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
06 Feb 2017
APAC businesses turn to DevOps to improve app quality, security
Security validation and metrics are some of the key trends in DevOps this year, according to CA Technologies Continue Reading
By- Aaron Tan, TechTarget
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Feature
06 Feb 2017
DevOps done right: Creating a collaborative and supportive business culture
Cultivating a supportive and collaborative business culture is considered central to getting DevOps to take hold in an organisation. We take a look at what this entails Continue Reading
By- Caroline Donnelly, Senior Editor, UK
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News
03 Feb 2017
London Fire Brigade system crashes cause delays reacting to emergencies
Control room system crashes have been causing delays in London Fire Brigade response times Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
26 Jan 2017
Human-centric technologies will dominate next three years
Accenture says businesses will develop technology and services to match human behaviour in the next few years Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
23 Jan 2017
Singapore and Indonesia stand out for IT spend in Apac banking sector
Singapore is the top spender on IT for banking of all developed economies in the Apac region, while Indonesia has the fastest growth rate in IT spending Continue Reading
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News
17 Jan 2017
Blockchain can cut investment bank infrastructure costs by 30%
Investment banks can make huge cuts to their IT infrastructure costs through blockchain, according to analysis Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
17 Jan 2017
HSBC appoints technology advisers to keep pace with IT changes
Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
16 Jan 2017
Australian government technology suffers failure after failure
Former government IT leader says Australia’s IT is so bad that if the government were a private sector organisation, it would fail Continue Reading
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News
10 Jan 2017
Cyber security scare stories could sharpen focus at banks
There are continual cyber attacks on banks, and although most are repelled, there is significant room for improvement Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
04 Jan 2017
Dubai-based Aramex optimises branch office connectivity
How global logistics firm streamlined its branch office operations in the Middle East Continue Reading
By- Edward Banda
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News
04 Jan 2017
Customer-first approach will make 2017 a challenge for Dutch CIOs
CIOs in the Netherlands could see their strategies lead to thousands of jobs being cut as businesses automate Continue Reading
By- Rian van Heur
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News
13 Dec 2016
Metro Bank moves IT infrastructure to cloud
Metro Bank moves its IT infrastructure to a private Rackspace cloud platform, which will allow it to keep up with the latest technologies and reduce costs Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
07 Dec 2016
The United Arab Emirates enterprise IT trends for 2017
The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT Continue Reading
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News
06 Dec 2016
London Stock Exchange opens tech services centre in Sri Lanka
The London Stock Exchange increases its technology support services operation in Sri Lanka Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Dec 2016
Top 10 ANZ enterprise IT stories of 2016
Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016 Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
24 Nov 2016
CIO Interview: Jim Fowler, GE
Imagine if your boss was a CEO pioneering a digital revolution in a company over 120 years old, connecting industrial machines to the internet Continue Reading
By- Cliff Saran, Managing Editor
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News
22 Nov 2016
Middle East bank to launch AI for customer support
Middle East bank Emirates NBD is piloting artificial intelligence to automate customer services Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
22 Nov 2016
Dutch IT ministry needed to take digital lead
Whenever the media covers a failed Dutch government IT project, the question is always asked whether the government should have a ministry of IT Continue Reading
By- Rian van Heur
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News
09 Nov 2016
Australia’s IFC Logistics virtualises storage to prevent further outages
Australian logistics firm moved to virtualised storage through a managed service after a serious outage Continue Reading
By- Stuart Kennedy
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News
25 Oct 2016
AI set to replace traditional IT administrators
Demand for higher levels of availability will lead to increased use of automation. Over time, many IT roles will be taken over by intelligent algorithms Continue Reading
By- Cliff Saran, Managing Editor