IT operations management and IT support

How subpostmasters made legal history with biggest referral of potential miscarriages of justice

Subpostmasters seeking redress of prosecutions at the hands of an IT system force the biggest ever UK referral of cases of potential miscarriages of justice to the Court of Appeal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Coronavirus: What are the latest free cyber security offers?

We round up the latest free offers on cyber security products and services being made available during the Covid-19 coronavirus crisis Continue Reading

By

• Alex Scroxton, Security Editor

Subpostmaster prosecutions to be considered by Court of Appeal for miscarriages of justice

The Criminal Cases Review Commission is referring 39 subpostmaster prosecutions to the Court of Appeal to review for possible miscarriages of justice, with further analysis on 22 more cases ongoing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Coronavirus: Openreach to restrict engineers’ home visits

BT’s national broadband provision division announces that it is to cut down on home visits throughout the UK and focus only on national infrastructure, essential public services and vulnerable customers Continue Reading

By

• Joe O’Halloran, Computer Weekly

Coronavirus: Amazon and eBay failing to stop profiteers, says Which?

Despite promises by both Amazon Marketplace and eBay to crack down on coronavirus-profiteering, a Which? investigation has found plenty of sellers charging inflated prices for goods such as hand sanitiser Continue Reading

By

• Alex Scroxton, Security Editor

Coronavirus: iFixit builds resource to support medical technicians

Mobile phone DIY repair site is building on the work of Frank’s Hospital Workshop to help medtechs repair ventilators Continue Reading

By

• Cliff Saran, Managing Editor

Meeting reviewing subpostmaster applications to appeal criminal prosecutions moves into second day

The Criminal Cases Review Commission has extended a meeting considering subpostmaster applications to appeal criminal convictions resulting from a faulty Post Office IT system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Coronavirus: Post Office postpones subpostmaster compensation scheme amid Covid-19 crisis

Scheme to compensate subpostmasters who suffered because of computer errors in the Post Office’s Horizon system is delayed Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Coronavirus: Spain to use artificial intelligence to automate testing

Authorities in Spain have invested in robots to automate the testing of citizens for the Covid-19 coronavirus Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Coronavirus: CCRC uses Microsoft Teams to consider subpostmaster appeals

Criminal Cases Review Commission to use Microsoft Teams to ensure review of subpostmaster prosecutions is held on time Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Interview: Jamil Farshchi, CISO, Equifax

Equifax CISO Jamil Farshchi discusses public cloud and why it’s not something IT security professionals should be afraid of Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Singapore’s JTC taps GIS platform in Punggol Digital District

The planners behind Singapore’s Punggol Digital District are using a geographic information system to make better planning decisions and improve day-to-day operations Continue Reading

By

• Aaron Tan, TechTarget

Seek ditches pagers for cloud service in IT operations

Australian employment marketplace Seek is doing away with pagers in favour of PagerDuty’s cloud-based digital operations platform to scale up its IT operations in Asia and Australia Continue Reading

By

• Aaron Tan, TechTarget

Essential Guide: Technology readiness for the Covid-19 coronavirus crisis

The global Covid-19 coronavirus pandemic requires an important response from enterprise IT departments - in this guide, we examine the key considerations for IT leaders Continue Reading

MP warns minister not to parrot civil servants’ lines on Post Office IT scandal

MP Kevan Jones has warned a government minister not to repeat the mistakes of predecessors in relation to the Post Office Horizon IT scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How an Estonian digital nation emerged from the embers of Soviet rule

Estonia’s minister for foreign trade and IT tells Computer Weekly how the country went from having no governmental infrastructure in the early 1990s to acquiring the label “digital nation” Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Coronavirus: Can the networks take the strain?

It was predicted that the mass roll-out of computer networks would mean at some point that there was no difference between work and home as a working location. These assumptions are about to be tested to the full Continue Reading

By

• Joe O’Halloran, Computer Weekly

Coronavirus: NHS to roll out Microsoft Teams to hospitals

Secure, cloud-based Microsoft collaboration tool Teams will be made available across the NHS, even those hospitals not on NHSMail Continue Reading

By

• Cliff Saran, Managing Editor

Push for digitisation in Malaysia amid coronavirus crisis

Event cancellations and travel bans are spurring more companies to embrace digital tools to support remote and flexible working arrangements Continue Reading

By

• Avanti Kumar

Swedish municipalities test AI to drive efficiencies and cost savings

Research in Sweden measures the benefits of using artificial intelligence in local government operations Continue Reading

By

• Gerard O'Dwyer

Covid-19: Three technology areas that CIOs must address

CIOs will need to consider the IT measures that will be needed to support their organisations as the government ramps up its response to the coronavirus Continue Reading

By

• Cliff Saran, Managing Editor

Secret Post Office deals cause fury among Horizon IT scandal campaigners

The Post Office has sparked anger with secret settlements with subpostmasters outside the recent legal action against it Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What is the Post Office board doing to right the Horizon wrongs?

Business lawyer Nick Gould compares the treatment of subpostmasters by the Post Office in the Horizon IT scandal with the huge HBOS fraud that saw £1bn stolen from small businesses Continue Reading

By

• Nick Gould

CIO interview: Miguel Rio Tinto, Emirates NBD

The Dubai-based banking group’s CIO, Miguel Rio Tinto, talks about its ambitious digital transformation plans Continue Reading

By

• Alicia Buller

IT Priorities 2020: Nearly two-thirds of Nordic IT leaders expect a budget increase this year

Nordic IT leaders are expecting budgets to rise as they move to more advanced stages of their digital transformations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT Priorities 2020: Benelux organisations and budgets focused on digital transformation

IT leaders in Belgium, the Netherlands and Luxembourg expect bigger budgets this year, with spending on digital transformation projects and related technologies being prioritised Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Fintech workers called to share their experiences of microaggression

Fintech workers were asked to share upsetting workplace incidents as part of an anonymous study Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

International Women’s Day provides platform for Nordic women in tech

International annual event reminds tech industry that work needs to be done to reduce inequality, but organisations must work towards this on a daily basis Continue Reading

By

• Matthew Staff

ANZ firms ill-prepared to deal with tech issues

More than two in five businesses in Australia and New Zealand are hearing from customers about major technology issues, affecting productivity and staff morale, new study finds Continue Reading

By

• Aaron Tan, TechTarget

IT Priorities 2020: Digitisation drives IT modernisation growth

IT decision-makers realise that old applications restrict agility. As organisations digitise processes, application modernisation is key Continue Reading

By

• Cliff Saran, Managing Editor

MPs told to hold to account those responsible for Post Office Horizon IT scandal

Subpostmasters who had their lives destroyed by a faulty IT system and mistreatment by the Post Office have asked MPs to hold to account the people responsible for the injustices Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Police IT system failure creates significant backlogs

Independent review of IT system failure that left Greater Manchester Police working with pen and paper finds combination of technical shortcomings, operational procedures and staff training responsible for massive backlogs Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Those who did not play by the rules in Post Office Horizon scandal “should face prosecution”

Telford MP has become a vocal member of the campaign for justice for the subpostmasters who had their lives devastated as a result of being blamed for losses caused by errors in the Post Office’s core retail and accounting system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Sarah Wilkinson, NHS Digital

NHS Digital has been racing to ensure the systems and protocols are in place to prepare the health service for the coronavirus. We speak to its CEO about the preparations Continue Reading

By

• Cliff Saran, Managing Editor

Nordic lessons on digital transformation

Swedish financial services firm reports a successful IT outsourcing project with India-based IT services company Continue Reading

By

• Alex Cruickshank

Boris Johnson’s commitment to inquiry into Post Office scandal in doubt

Boris Johnson’s apparent commitment to a public inquiry into the Post Office Horizon scandal is not so certain Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Oxbotica on board with Cisco to drive autonomous vehicle data challenge

Connected car technology firm hits pedal with Cisco to solve data challenges of future autonomous vehicles Continue Reading

By

• Joe O’Halloran, Computer Weekly

How tech suppliers are easing barriers to hybrid cloud adoption

The tech industry has risen to the challenge of helping enterprises ease their transition to hybrid cloud, but issues remain Continue Reading

By

• Aaron Tan, TechTarget

Government admits it was too passive managing Post Office as parliamentary pressure builds

The UK government faces accusations of neglecting its duties handling the Post Office as pressure mounts in Parliament for justice for the subpostmasters who suffered due to faults in the Horizon IT system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Estonia to give citizens Alexa-like access to public services

The Estonian government is working on a project that will ultimately allow citizens to ask Siri, Alexa or almost any other virtual digital assistant to interact with government departments on their behalf Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Blasé directors put business data at risk

The higher up within a business you go, the more likely you are to find people intentionally leaking confidential data, says Egress Continue Reading

By

• Alex Scroxton, Security Editor

CIO Interview: Siim Sikkut, Estonian government CIO

Siim Sikkut is one of a generation of tech native Estonians, who is turning his knowledge and experience to transforming government services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Pressure for public inquiry into Post Office IT system scandal begins with mountain to climb

Members of Parliament seeking a public inquiry into the Post Office Horizon scandal face huge challenges, but pressure and time could force justice Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Two-thirds of workers at risk of robot-driven redundancy are unaware of the threat to jobs

People who do jobs that are most likely to be automated through technology are unaware and unprepared of the impending threat to their livelihoods, with Nesta calling on the government to do more to up-skill those at risk Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Goldman Sachs considers building cloud service to sell to other finance firms

Internal memo reveals that bank could provide an Amazon Web Services-like cloud service to financial services companies Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

New jobs in Ireland as Brexit forces Revolut to migrate work from London

Brexit has pushed the financial technology firm into moving London jobs to Ireland Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cost-cutting and digital transformation spur increased European IT outsourcing in 2019

The need to rein in costs while digitally transforming has led to growth in traditional and as-a-service base outsourcing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Inside DXC Technology’s APAC playbook

DXC Technology’s CTO for Asia-Pacific talks up efforts to support the region’s enterprises that are in varying stages of digital transformation Continue Reading

By

• Aaron Tan, TechTarget

AI is transforming the Nordic workplace – and it won’t stop there

Nordic startups are applying artificial intelligence to address workplace challenges, with HR and operations managers across the world watching Continue Reading

By

• Matthew Staff

Apple posts record-breaking quarter, but prepares for Coronavirus impact

The Coronavirus outbreak is having a direct impact on Apple’s supply chain and its Chinese retail stores and channel partners Continue Reading

By

• Cliff Saran, Managing Editor

Police sent information about potential Fujitsu staff perjury in subpostmaster prosecutions

The police have been asked to consider information from a High Court judge questioning evidence given by Fujitsu staff in criminal trials of Post Office subpostmasters Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Gender funding gap reveals complacency in the Nordics

Tech investors are biased towards men when it comes to investing – even if they are not aware of it Continue Reading

By

• Matthew Staff

Millions lost due to lack of effective IT operations monitoring

The complexity of modern IT systems means it can be impossible to identify the root cause of a failure Continue Reading

By

• Cliff Saran, Managing Editor

Podcast: The Computer Weekly Downtime Upload – Episode 43

In this week’s episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna talk about the loan charge review that is bearing down on IT contractors, the Tech Talent Charter, Windows 7, and combating loneliness among remote workers Continue Reading

By

• Caroline Donnelly, Senior Editor, UK
• Clare McDonald, Business Editor
• Brian McKenna, Enterprise Applications Editor

Two-fifths of Middle East IT staff would change job for more money

IT professionals in the Middle East are mostly motivated by money when it comes to finding a new job, according to a Computer Weekly survey Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Over a quarter of Middle East businesses have no women in their IT department

Businesses in the Middle East are failing to balance their IT workforces between men and women, and a quarter have no women in IT roles Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Spanish bank applies AI to staff training

CaixaBank uses artificial intelligence to help its staff find and access the most relevant training resources Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Modern telecoms has opened up Sweden’s far north

Modern telecom infrastructures mean datacentres can be further away from users, and environmental and cost advantages are to be had in locations such as Sweden’s far north Continue Reading

Lloyds Banking Group to create digital workplace with Microsoft

Bank is transforming how its staff work as part of a multibillion-pound digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

TSB signs up IBM Services and announces Edinburgh tech hub

TSB has contracted IBM to provide hybrid cloud services as part of its £120m digital transformation plans, which will see more tech jobs in Scotland Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Government distances itself from Post Office decisions in Horizon IT litigation

Department for Business, Energy & Industrial Strategy says it did not make decisions in the Post Office’s recent court battle Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Royal Bank of Canada gives Mencap a ‘leg-up’ in automating processes

UK charity gets help from Canadian bank in a collaboration aimed at creating a robotic workforce Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What is behind Stockholm’s datacentre boom?

Datacentres are springing up in Stockholm – but what is drawing major IT companies to the Swedish capital? Continue Reading

By

• Alex Cruickshank

MLL Telecom appoints new CEO

Shaun Ledgerwood succeeds Gary Marven as chief executive as network services provider seeks to maintain momentum as a technology supplier to public and private sector organisations Continue Reading

By

• Joe O’Halloran, Computer Weekly

Why subpostmasters are calling on the government to pay Horizon trial costs

The damages that subpostmasters will receive after their court victory against the Post Office fall well short of their calculated losses Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Windows 7: Dead or alive?

Far from being dead and buried, Windows 7 is set to remain alive and kicking in many organisations as they struggle with complex migration challenges Continue Reading

By

• Cliff Saran, Managing Editor

The challenge of metadata at the edge

Nelson Petracek, chief technology officer at Tibco  says that one of the issues in deploying and managing edge computing devices is how will the device metadata be managed and governed. Such ... Continue Reading

By

• Cliff Saran, Managing Editor

Subpostmaster group calls for government to pay legal costs for Horizon trial

The group of subpostmasters that defeated the Post Office in court over a faulty IT system are calling for the government to pay the costs of the legal action Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Learning from the Travelex cyber attack: Failing to prepare is preparing to fail

The key lesson to take from the Travelex breach is that an effective response to a breach is a critical business function and no longer the sole province of the IT department Continue Reading

By

• Brian Honan, BH Consulting

Whisper it… but could a cyber attack be good for your career?

All too often it’s the CISO who carries the can for an enterprise security failure, but this might not be a bad thing. There’s lots of evidence to suggest that falling victim to a cyber attack may actually enhance your CV Continue Reading

By

• Sooraj Shah

Deliveroo exceeds tech recruitment target in Edinburgh

Food delivery firm has increased the number of technology staff it wants in its Edinburgh hub Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Five ways that backup has changed since the days of tape

Back in the day, all this was tape, but times have changed, with cloud-to-cloud backup, cloud storage, virtual and physical backup appliances and myriad endpoint hardware Continue Reading

By

• Rene Millman

The Post Office computer problem that destroyed the lives of pillars of the community

The Post Office’s refusal to believe subpostmasters were suffering losses due to computer system errors was incompetent and cruel Continue Reading

By

• James Arbuthnot

Iran likely to hit back with cyber attacks, security experts warn

The possibility of cyber attack by threat groups acting on behalf of the Iranian government has dramatically increased following US actions in Iraq Continue Reading

By

• Alex Scroxton, Security Editor

Call for former Post Office CEO to step down from public roles after IT court battle lost

Conservative peer is calling for former Post Office CEO to step down from high-profile public roles for her part in Horizon IT scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top 10 enterprise IT in the Benelux region stories of 2019

Here are Computer Weekly’s top enterprise IT stories from the Benelux region over the past year Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top 10 financial services IT stories of 2019

Here are Computer Weekly’s top 10 financial services and fintech stories of 2019 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Former Post Office CEO apologises to subpostmasters over Horizon scandal

Subpostmasters criticise former CEO’s apology for their suffering as “too little, too late” Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top 10 storage deployment stories of 2019

Here are ComputerWeekly’s top 10 storage deployment stories for 2019, which see quite a move away from traditional SAN and NAS to hyper-converged, software-defined storage and object storage Continue Reading

By

• Antony Adshead, Storage Editor

Steering a safe course through hybrid cloud

Maxwell Cooter looks at why hybrid cloud can create a tricky infrastructure to manage Continue Reading

Criminal Courts Review Commission to review Horizon judgment ‘swiftly’

The CCRC’s review of potentially unfair prosecutions of subpostmasters is just one of the unresolved issues in in relation to subpostmasters’ battle with the Post Office over its faulty IT system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Subpostmasters proved right on IT system failures as calls for full public inquiry mount

Post Office has been “in denial” about the robustness of its core retail system, which a judge said was to blame for problems experienced by subpostmasters in a multimillion-pound group action Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Subpostmasters got the best deal possible in legal battle with the Post Office, says lawyer

Subpostmasters ended their legal battle with the Post Office at the optimal time, according to the lawyer that managed the High Court action Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Why Lendlease is embracing digital twin technology

Australia-based property developer Lendlease is using digital twins and other technologies to break the bulwark of rising costs and declining productivity in the construction sector Continue Reading

By

• Aaron Tan, TechTarget

Lloyd's of London secures £300m for digital transformation

Lloyd's of London has secured funding for a modernisation programme that will start next year Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office settles legal dispute with subpostmasters, ending 20-year battle for lead claimant

The Post Office has settled its long-running legal dispute with subpostmasters, and will pay £57.75m in damages Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

APAC IT leaders lay out priorities for 2020

Robotic process automation and data analytics are among the top priorities for IT leaders in the Asia-Pacific region in the new year Continue Reading

By

• Aaron Tan, TechTarget

Autonomous ships on Dutch horizon

The Port of Rotterdam is creating an environment where autonomous ships will become the norm, through IoT and IBM Watson Continue Reading

By

• Karina Meerman

Dutch government must sort IT mess as priority

Dutch government lacks the knowledge and skills for its own IT strategy, according to scathing report Continue Reading

By

• Kim Loohuis

Dutch government must facilitate and coordinate a broad eID system

The Dutch government should push for an electronic ID system for its citizens that works across the public and private sectors, according to a report Continue Reading

By

• Kim Loohuis

Security Think Tank: Time for a devolution of responsibility

The belief that effective perimeter security is the best way to protect data is a fallacy that is being repeatedly exposed. We must recognise the need for a data-centric security model to protect data from both internal and external threats, but what does this mean for security professionals? Continue Reading

By

• Mike Gillespie

UK financial services regulators tell banks to own their IT disasters

Financial services regulators propose tighter rules for firms to reduce the adverse effects of operational problems, such as IT outages Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HPE takes aim at hybrid IT management as a service

Starting with its GreenLake family, HPE is building out a hybrid platform from the edge to the cloud Continue Reading

By

• Cliff Saran, Managing Editor

Goldman Sachs reins in cloud-based retail challenger in UK

Bank does not want rapidly expanding Marcus to breach deposits threshold at which UK banks have to ring-fence their retail operations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Changes in the CI/CD pipeline

Continuous integration/continuous delivery is responsible for pushing out a set of “isolated changes” to an existing application. We look at how big these changes can be Continue Reading

By

• Adrian Bridgwater
• Cliff Saran, Managing Editor

TSB neglected to assess capabilities of main IT provider in its failed system migration

TSB failed to properly assess and manage the internal service provider that lead its botched IT migration Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Telefónica reveals global restructuring plan

Global telco to undergo wholesale changes to prioritise markets where it says it can be relevant and grow sustainably in the long term Continue Reading

By

• Joe O’Halloran, Computer Weekly

Peer calls for clear-out of Post Office board after Court of Appeal confirms major court defeat

Conservative peer championing subpostmasters’ long-running battle with Post Office suggests management clear-out after Court of Appeal rejects appeal bid Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nationwide building society opens up systems through mortgage API

Nationwide Building Society is trialling an application programming interface that will enable its mortgage brokers to link directly to some of its systems Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How ServiceNow is empowering Asia’s mobile workforce

ServiceNow’s newly minted managing director in Asia talks up the company’s sweet spots and traction in the region, and what it’s doing to abstract away workflow complexities for mobile workers Continue Reading

By

• Aaron Tan, TechTarget