IT operations management and IT support
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News
26 Apr 2024
Post Office scheme was a ‘charade’ that never intended for large compensation pay-outs
The Post Office established a scheme to compensate subpostmasters affected by tech faults, but it was just a ‘charade’, says Public Inquiry KC Continue Reading
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News
26 Apr 2024
INDO-MIM taps 3D printing in precision manufacturing
The precision metal parts manufacturer is using HP’s Metal Jet S100 printers to produce components using metal powder for the automotive, healthcare and other industries Continue Reading
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News
18 Apr 2018
Business will make money from their data, says IDC
Data scientists may soon find that their skills will be more directly linked to generating a revenue stream within their organisations Continue Reading
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News
18 Apr 2018
European IT services spending down as businesses focus on GDPR compliance
European organisations are reducing their spending on IT services and are redirecting resources towards becoming compliant with the EU General Data Protection Regulation Continue Reading
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News
17 Apr 2018
Russian energy giant makes digital tech adoption a priority
Russian oil and gas giant Gazprom Neft is exploring the use of the latest digital technologies across its entire business Continue Reading
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News
17 Apr 2018
Artificial intelligence will help Metro Bank customers manage their money
Service will use AI and predictive analytics to provide personalised prompts to help customers control their spending Continue Reading
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News
17 Apr 2018
Norway’s tax administration combats economic crime through IT
Authority has updated its IT system to step up the fight against tax evasion Continue Reading
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News
16 Apr 2018
Dutch railway operator to experiment with self-driving trains
Dutch railways are on a journey towards fully automated trains, with early tests under way Continue Reading
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E-Zine
12 Apr 2018
CW Middle East: UAE makes artificial intelligence leap
The United Arab Emirates wants to be at the heart of the artificial intelligence (AI) revolution and is already testing its mettle as a global tech advocate and innovator. Also in this issue, read how Abu Dhabi is open to developing its fintech ecosystem, with the next 12 months expected to see more focus on the sector, and how Dubai’s transport authority has enlisted Here Technologies to build a high-definition map of the city to support its goals around self-driving cars. Continue Reading
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News
10 Apr 2018
European CIOs have budget balancing act ahead of them
There is some consensus among European CIOs on budget rises across the continent, but less so on what to invest in Continue Reading
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Podcast
10 Apr 2018
Podcast: Storage compliance for GDPR data subject requests
The General Data Protection Regulation is upon us. Mathieu Gorge, CEO of Vigitrust, talks you through the key areas needed for compliance in storage of data subjects’ data and how to find it quickly on request Continue Reading
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News
09 Apr 2018
HSBC adopts fintech to fight money laundering
HSBC is using technology from a fintech startup to help it monitor transactions for potential money laundering Continue Reading
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News
05 Apr 2018
Deutsche Bank system replacement already paying back
Deutsche bank is replacing a complex IT infrastructure that helps its traders operate and automates regulatory compliance processes Continue Reading
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News
05 Apr 2018
The Hackett Group predicts rise of robotic process automation
RPA promises to make certain back-office business processes vastly more efficient by taking over manual tasks Continue Reading
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News
05 Apr 2018
Interview: GDPR will give Dutch privacy watchdog its teeth
The Netherlands’ privacy watchdog has not handed out fines so far because there has been no reason to, says the organisation’s chairman, Aleid Wolfsen Continue Reading
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News
03 Apr 2018
IT set to gain the most from AI and automation
IT administrators anticipate that artificial intelligence and automation will only affect mundane tasks, freeing up 19% of their workload Continue Reading
- 27 Mar 2018
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News
22 Mar 2018
Fintechs weigh up their partnership options
Fintechs need to consider what type of companies they should work with to make the most of open banking regulations Continue Reading
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Opinion
16 Mar 2018
Australian firms need to move faster in the digital age
Just over a tenth of IT professionals in Australia say their companies can roll out a new product in less than three months, despite operating in fast-moving markets with digitally savvy customers Continue Reading
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News
15 Mar 2018
Infosys announces more US jobs
Indian supplier Infosys continues to open hubs and recruit more IT professionals in the US Continue Reading
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News
13 Mar 2018
Accountants look to artificial intelligence as clients get more demanding
Accountancy firms are planning to invest in artificial intelligence and automation technologies to free up staff from repetitive administrative tasks Continue Reading
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News
13 Mar 2018
Industrial robots set to cut out human workforce
Greater operational efficiency and a reduction in errors are among the benefits of industrial robots – but the biggest savings are in staffing Continue Reading
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Feature
13 Mar 2018
Inside the distros: A year in Linux development
Linux will turn 30 in three years. We look at how far the major Linux distributions – or distros – have come over the past year and what they might be able to bring in the future Continue Reading
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News
12 Mar 2018
Fileless attacks surge as hackers exploit PowerShell scripts
Malicious scripting through Microsoft’s PowerShell IT admin tool is being used to take control of Windows machines and Apple Macs Continue Reading
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E-Zine
08 Mar 2018
CW Europe: Germany’s Lemoncat takes catering to the cloud
Business catering startup Lemoncat has taken advantage of the affordable cost of living in Berlin and is shaking up the catering sector by harnessing the Amazon and Salesforce clouds. Also in this issue, read how Moscow’s government is taking advantage of high penetration of broadband and mobile internet to expand innovative services under the Russian capital’s smart city programme, and how organisations in the Netherlands still have much to do to comply with the General Data Protection Regulation. Continue Reading
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News
07 Mar 2018
Click and collect comes to desk-side IT support
Velocity Smart is a new company hoping to revolutionise desk-side support by removing the need for IT staff to physically visit employees’ desks Continue Reading
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News
06 Mar 2018
Norway’s Statkraft outsources IT infrastructure management
Energy company awards India’s HCL five-year IT deal in order to free up resources to focus on core business Continue Reading
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News
05 Mar 2018
Hershey’s outsources SAP roll-out to Accenture
US chocolate maker has signed up Accenture to support its SAP Hana S/4 implementation Continue Reading
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News
02 Mar 2018
Wearables join mobiles as high-growth payment methods
Banks must develop broad contactless payment strategies if they are to keep pace with consumer demand Continue Reading
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News
28 Feb 2018
ASEAN firms upbeat on Industry 4.0
Southeast Asian countries are generally optimistic about the use of emerging technologies, such as advanced analytics in manufacturing industries, but the positive sentiment has not led to action Continue Reading
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News
27 Feb 2018
Sweden’s Systembolaget picks Evry for cloud transformation
Government-owned retailer signs major IT outsourcing agreement as part of its digital transformation programme Continue Reading
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News
22 Feb 2018
MPs run the rule over digital currency to identify risks and opportunities
MPs are taking a close look at the potential opportunities and risks associated with the UK adoption of cryptocurrencies and the technology that underpins them Continue Reading
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News
19 Feb 2018
Prepare for Y2K style Meltdown strategy
The days of fixing the date bug in legacy systems may be long gone, but IT now has as much of an effort mitigating the Spectre/Meltdown processor flaw Continue Reading
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Feature
16 Feb 2018
Chrome OS: Why it may be time to approach desktop IT in a different way
The managed desktop has been running for nearly 20 years. Surely there must be a better way? We investigate Continue Reading
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E-Zine
08 Feb 2018
CW Benelux: Dutch IT expert on a mission to expose vulnerabilities
Dutch ethical hacker Victor Gevers took full-time leave from his IT job last year and used the time to hunt for vulnerabilities. Read about his mission to find vulnerabilities, report them responsibly and then, hopefully, get them fixed by the vulnerable parties involved. Also in this issue, read how Proximus, Belgium’s largest telecommunications operator, is leaning on Cloudify to support its adoption of network functions virtualisation, and how journalists showed that the email addresses of Dutch politicians are easy to spoof. Continue Reading
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News
07 Feb 2018
Businesses struggle to get IT staff as visa limits are reached quickly
UK businesses are increasingly looking for skilled professionals from outside the EU as certain visa caps prove too low Continue Reading
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News
06 Feb 2018
Thousands of IT jobs being created in India by European and US companies
Global businesses focus on India as they seek the best ecosystems for digital transformation Continue Reading
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News
02 Feb 2018
CIO interview: Aaron Powell, CDO, NHS Blood and Transplant
NHS Blood and Transplant chief digital officer Aaron Powell explains why pushing a digital transformation agenda has a real impact on people’s lives Continue Reading
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News
31 Jan 2018
Capita to offload non-core business units
Capita reveals it might sell some of its non-core business units after issuing a profit warning, which the CEO partly blames on its business being too broad and complex Continue Reading
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News
31 Jan 2018
Swedish banks embrace rapidly evolving chatbots
Artificial intelligence is playing an increasingly important business role for Sweden’s banks – and chatbots are the starting point for many Continue Reading
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News
31 Jan 2018
IT Priorities 2018: Why IT must change its approach to Windows 10
Windows 10 is set to be a top priority for IT departments this year, but it should be seen as more than just a desktop operating system upgrade Continue Reading
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News
31 Jan 2018
What CIOs need to watch out for in digital transformation
IT head honchos will need to consider new performance indicators, adopt an embedded digital business model and build up an enterprise-wide digital platform to avoid digital deadlock Continue Reading
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News
29 Jan 2018
Superfast broadband available to 95% of country
The UK government has announced it has reached its target for making superfast broadband available Continue Reading
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News
25 Jan 2018
Hours lost on patching Meltdown and Spectre flaw
IT administrators have already lost hours installing the processor patch from Intel, which causes PCs to lock up and systems to crash and slow down Continue Reading
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News
25 Jan 2018
Robots are needed to manage the automation robots
The next decade will see robots transform from invisible forces obeying our commands to lifelike objects interacting with humans on a daily basis Continue Reading
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News
24 Jan 2018
Sweden puts government IT outsourcing under increased scrutiny
Government introduces rules to tighten security in IT outsourcing deals following a very public data leak last year Continue Reading
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News
24 Jan 2018
Clydesdale and Yorkshire Bank Group uses ServiceNow to support transformation
IT service management adapts to faster and faster time-to-market pressure with a new framework that aims to deliver continuous service improvement Continue Reading
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News
23 Jan 2018
Modern methodology gives Sweden’s 100-year-old SKF a digital push
Long-established engineering company takes a leaf out of the startup guide to software development Continue Reading
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News
18 Jan 2018
451 Research shines light on how enterprise attitudes to digital transformation are evolving
Enterprises are capitalising on their infrastructure upgrades and are increasing their use of cloud to take advantage of emerging technologies and accelerate business change, says 451 Research Continue Reading
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News
18 Jan 2018
Demand for cloud services drives increase in IT outsourcing
Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017 Continue Reading
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News
11 Jan 2018
Retail banking regulations hit UK with the potential of a ‘Big Bang’ moment
The UK retail banking sector is at the beginning of a journey towards to a more competitive future as new regulation hits them Continue Reading
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News
10 Jan 2018
UAE tech growth prompts firms to review internal IT security
As IT becomes more prominent in the UAE economy, more and more internal connections between people and systems are created, all of which need to be secured Continue Reading
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News
10 Jan 2018
Marks and Spencer eyes £30m annual cost savings from digital-first retail push
High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands Continue Reading
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News
09 Jan 2018
Cyber attacks in 2017 drive Nordic security efforts
The volume of cyber attacks last year has increased boardroom focus on security in the Nordic region Continue Reading
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News
08 Jan 2018
Telco outsources digital transformation to Infosys
Belgium's biggest telco will cut legacy systems as part of a digital transformation project Continue Reading
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News
05 Jan 2018
London attracted record tech investment in 2017
London-based tech firms received record levels of venture capital funding last year Continue Reading
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News
04 Jan 2018
Nordic banks face digitisation decisions over PSD2
With the latest version of the EU payment services directive coming into force, traditional Nordic banks can’t afford to slow their digital transformations Continue Reading
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News
03 Jan 2018
Top IT priorities for Nordic CIOs in 2018
Nordic CIOs tell Computer Weekly about their intentions for the year ahead Continue Reading
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News
22 Dec 2017
Air New Zealand to trial digital translation technology
Airline becomes one of the first companies to try out a business case for Google's real-time translation technology Continue Reading
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News
20 Dec 2017
Sweden’s Stena Line sets sail for digital transformation
Ferry operator’s CTO tells Computer Weekly how the company can differentiate itself by using digital tools to make its processes more efficient Continue Reading
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News
19 Dec 2017
Top 10 enterprise IT in the Nordics stories in 2017
The Nordic region might be best known in IT circles for its startup communities – but it has much more to offer Continue Reading
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News
08 Dec 2017
Critical border IT systems won’t be ready before Brexit, says PAC report
Of the 85 IT systems at the UK border, 30 will need to be replaced or changed due to Brexit, but critical new or updated border IT systems won’t ready by the time the UK leaves the EU, PAC report finds Continue Reading
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News
08 Dec 2017
Santander UK recruits digital banking expert from Barclays
Santander UK has poached Michael Harte from Barclays to drive digital transformation Continue Reading
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News
06 Dec 2017
CIO interview: Carlos Abarca, TSB
Carlos Abarca is guiding TSB through its migration from systems hosted by a competitor to a digitally focused in-house core banking platform. Continue Reading
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News
06 Dec 2017
Mayor of London opens Bangalore office to strengthen links with Indian businesses
City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital Continue Reading
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Feature
05 Dec 2017
The death of the mainframe is greatly exaggerated, says CA
With mainframe software tools forming a key part of its overall growth strategy, CA Technologies remains proud of its mainframe heritage Continue Reading
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News
05 Dec 2017
Third of Sweden's IT providers could be gone in two years
The IT services sector in Sweden will be decimated as hundreds of local suppliers disappear Continue Reading
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Blog Post
29 Nov 2017
The impact of IT incidents on your business
A new research report from Quocirca, Damage Control – The impact of critical IT incidents, shows the scale of the challenge faced by organisations as they struggle to address the volume of ... Continue Reading
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News
29 Nov 2017
As Meg Whitman steps down, HPE fleshes out hybrid ambitions
Hybrid IT represents a $100bn business, and is a segment HPE has set its sights on Continue Reading
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News
28 Nov 2017
Fintech is increasing operational risk to banks
European Banking Association report reveals fear of greater operational risk because of increased take-up of fintech in financial services sector Continue Reading
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Video
28 Nov 2017
Lauri Love: how reformed hackers halted the WannaCry virus
Lauri Love presents a compelling story of the WannaCry malware that nearly brought down the NHS, and the behind the scenes work of former hackers, and security researchers that helped to prevent lives being lost. Love is facing extradition to the US after allegedly taking part in a hacking protest over the death of internet pioneer Aaron Swartz, who faced jail for using a hidden computer to downloading academic journals at MIT. Continue Reading
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News
26 Nov 2017
UK only average in terms of digital public services
UK government has the innovation skills to become a digital public services leader, but needs to improve the ID and authentication that sits underneath it to reach this goal Continue Reading
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News
22 Nov 2017
CIO interview: David Southern, director of ICT, WWF UK
In his 17 years in the IT department at the WWF, David Southern has seen many changes – and the advent of cloud computing is one of the biggest Continue Reading
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News
21 Nov 2017
Nordic CIO interview: Emil Dahlin, Svevia
Swedish construction company Svevia is transforming digitally, driven by chief information officer Emil Dahlin Continue Reading
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E-Zine
09 Nov 2017
CW Benelux: Young wayward hackers could help fill Dutch IT skills gap
In this issue, read how an initiative in Rotterdam is helping young people get into the IT sector by targeting those overlooked by traditional methods. Also find out how Amsterdam’s Schiphol airport is utilising open source software to create and use a multi-cloud platform with an open API, and how the Netherlands’ Rabobank has moved from tape libraries and robotic arms to a platform-based storage and retrieval system. Continue Reading
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News
09 Nov 2017
Bangalore offers the best ecosystem for digital transformation, says Economist report
Bangalore ranked as the number one location for businesses looking to access the right ecosystem to support digital transformation Continue Reading
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Feature
07 Nov 2017
What ‘born in the cloud’ means for developers
When it comes to building cloud-native apps, developers must code with an inherent appreciation for where processing, storage and analytics happens Continue Reading
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News
31 Oct 2017
Image recognition system clears cheques in one day
All cheques paid in the UK will be cleared on the next working day once an image-based clearing system is fully rolled out Continue Reading
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News
30 Oct 2017
Court dates set for Post Office accounting system trials
An end is in sight for sub-postmasters’ campaign against alleged wrongful prosecution, which they blame on a faulty computer system Continue Reading
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News
27 Oct 2017
Nordea lays off 6,000, citing digital transformation as the driver
Nordea is cutting staff as a result of its ongoing digital transformation, which means it needs less people Continue Reading
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News
19 Oct 2017
Post Office computer system legal case reaches important procedural juncture
Sub-postmasters group action against the Post Office reaches an important milestone Continue Reading
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News
19 Oct 2017
Norway’s Trondheim embraces the cloud with Google G Suite
Municipality is reaping the benefits of moving productivity software to the cloud Continue Reading
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News
18 Oct 2017
Cloud service spending almost matches traditional IT outsourcing
Traditional outsourcing spending has plummeted in the latest three-month period, but spending on cloud-based IT services is going some way to filling the void Continue Reading
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News
16 Oct 2017
How technology is transforming healthcare delivery in Gulf region
IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years Continue Reading
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News
12 Oct 2017
UK bank Standard Chartered opens IT service centre in Bangalore
Bank is expanding its operation in India, which provides business services to its operations globally Continue Reading
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News
10 Oct 2017
Abu Dhabi transport department uses drones to improve traffic flows
Data collected by live video stream from drones is analysed at control centre to help alleviate traffic jams and other issues Continue Reading
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News
03 Oct 2017
CIOs moving to revenue-generating roles
Gartner survey shows changing role for CIOs to cover revenue generation and deriving value from data, and spending less time on traditional IT delivery Continue Reading
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News
02 Oct 2017
Hard Brexit would see UK tech exports fall by £1.7bn
UK manufacturers including those in the technology sector will lose billions of pounds of export revenue if the government completes a hard Brexit Continue Reading
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News
27 Sep 2017
UK-EU talks have failed to raise confidence of IT leaders
IT decision-makers are no more confident about how Brexit will affect them despite this year’s general election and talks between the EU and the UK Continue Reading
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News
25 Sep 2017
Amazon launches Middle East region
Amazon opens its latest delivery hub in Bahrain to serve customers in the Middle East Continue Reading
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News
22 Sep 2017
Uber fails to get licence to operate in London renewed
Transport for London has rejected Uber's application for its licence renewal, citing a lack of corporate responsibility as the reason Continue Reading
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News
20 Sep 2017
Blockchain tests delivering results and IBM seen as leader
Businesses that have invested in trials of blockchain technology will repeat their investments Continue Reading
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News
12 Sep 2017
Home Office agrees back-office transformation deal
The Home Office is moving more of its back-office processes into the cloud Continue Reading
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News
07 Sep 2017
Thousands of Deutsche Bank employees will be replaced by robots
The CEO of Deutsche Bank said a "big number of staff will eventually be replaced by robots” as it looks towards artificial intelligence technology Continue Reading
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News
31 Aug 2017
Open source helps Schiphol fly to multi-clouds
Amsterdam airport Schiphol is utilising open source software to create and use a multi-cloud platform with an open API Continue Reading
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News
30 Aug 2017
HCL expands global network with Swedish delivery centre
HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden Continue Reading
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News
30 Aug 2017
Challenger bank Fidor reaches 200,000 customers
Fintech trailblazer Fidor now has more than 200,000 people using its banking services, but its CEO believes the fintech environment is getting tougher Continue Reading
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News
29 Aug 2017
McDonald’s selects Capgemini to help it drive digital customer services
Fast-food chain decides to outsource its digital developments globally to French IT services giant Continue Reading
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News
29 Aug 2017
Saudi Telecom Company creates cloud computing giant
The IT joint venture in Saudi Arabia will drive the digitisation of government services Continue Reading
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E-Zine
24 Aug 2017
CW Nordics: Banks and startups increase collaboration
First they were deemed a threat, now they are potential partners. According to a new report by Nordic accelerator Fintech Mundi, banks are increasingly turning to financial technology (fintech) startups in their hunt for new ideas and market opportunities. Also in this issue, read now Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies, and hear how Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world. Continue Reading
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News
23 Aug 2017
UAE telco Du pushes SaaS adoption in Middle East
The Middle East looks set to see strong growth in software as a service and IT departments need to take a different approach Continue Reading
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News
22 Aug 2017
Why embracing new technology is key to successful IT service desks
IT was slow to support bring your own device (BYOD). Now chatbots and digitisation are rewriting IT service management best practices Continue Reading