IT operations management and IT support

IT spending to rise in 2013

Find out what analysts are predicting for technology in Europe this year, including changes in budgets and how companies can reduce costs and improve sustainability. Continue Reading

Low-level tasks eat up 30% of IT departments' time, report reveals

IT departments spend 30% of their time carrying out basic tasks and are growing frustrated with the lack of time available to focus on transformational work Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Don't sweat assets, liberate them!

Analysts Clive Longbottom and Rob Bamforth look at the benefits of IT lifecycle management (ITLM) Continue Reading

— www.computerweekly.com

IT Security Purchasing Intentions 2013

This in-depth research from Computer Weekly and TechTarget reveals the IT security spending priorities of businesses in the UK and Europe. Continue Reading

— www.computerweekly.com

Technology value matrix : ERP

Analyst group Nucleus Research looks at the latest trends in enterprise resource planning (ERP) and discusses the best performing suppliers. Continue Reading

— www.computerweekly.com

Gartner Symposium: RBS emulates Amazon with private cloud

Royal Bank of Scotland has developed a private cloud to support its application development process, using Amazon best practices Continue Reading

By

• Cliff Saran, Managing Editor

How to manage your assets and control business costs

Asset lifecycle management allows the IT department to improve governance, mitigate risk and improve service quality and efficiency Continue Reading

By

• Stephen Mann

Technology value matrix: Human Resources solutions

Recent developments in programming languages and platforms made HR solutions more user friendly and easier to deploy and manage, says analyst Nucleus Research. Continue Reading

— www.computerweekly.com

Customer relationship management vs business relationship management

Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand Continue Reading

By

• Matthews Burrows

Five reasons why workforce management is better in the cloud

This analyst report from Nucleus Research assesses the business benefits of cloud solutions for managing the workforce. Continue Reading

— www.computerweekly.com

Cyber Vulnerability Index

What does your online corporate profile reveal? With so many cyber attacks in the news recently, executives are becoming increasingly concerned about their organisation’s exposure to hackers. Continue Reading

— www.computerweekly.com

Shop Direct deploys software to automate business processes

Online shopping giant Shop Direct has deployed software to automate business processes without eating into the IT department’s busy timetable Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Huawei wins managed services contract for O2 network

Chinese telecoms firm Huawei is hired by O2 parent Telefónica to plan and maintain its mobile network in the UK Continue Reading

By

• Jennifer Scott, TechTarget

Government unaware how much it pays for e-mail services

Government departments do not know how much they are spending on e-mail services, according to research by Computer Weekly. Continue Reading

Transforming IT at HM Revenue & Customs

HMRC CIO, Phil Pavitt, gives the key facts around HM Revenue and Customs’ IT change programme in this PowerPoint presentation for Computer Weekly's 500 Club. Continue Reading

— ComputerWeekly.com

IT service management: The only way is ethics

It is now very common for professional bodies and membership organisations to have codes of ethics and standards of conduct. Continue Reading

By

• Matthew Burrows

Information management: lessons from the public sector

Freeform Dynamics identifies the lessons organisations can learn from the public sector's approach to information management Continue Reading

By

• Martha Bennett, Forrester Research Inc.

The mindset of the chief information officer

This study evaluates the leadership role that chief information officers perform in helping their organisations achieve their commercial goals. Continue Reading

— ComputerWeekly.com

RSA 2012: IT security experts urge enterprises to ban smartphone BYOD schemes

Enterprises should ban employees from using their own smartphones for work, a panel of IT security practitioners told the RSA Conference 2012 Continue Reading

By

• Warwick Ashford, Senior analyst

Social media to support business continuity

Three-quarters of organisations will use social media as part of their business continuity management (BCM) strategies by 2015 with communication during crises a key component of its role. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The mobile print enterprise

The consumerisaton of IT is accelerating the adoption of smartphones, tablets and other mobile devices in the workplace. Continue Reading

— ComputerWeekly.com

CIOs believe cloud, SaaS, consumerisation and mobility increase risk

Business models such as cloud computing and trends such as the consumerisation of IT, social media and mobility are exposing performance blind spots in IT management, a CIO survey has revealed. Continue Reading

By

• Warwick Ashford, Senior analyst

The UKtech50: The top 20

Following on from our successful afternoon yesterday, where we unveiled the most influential people within the UK IT industry, ComputerWeekly brings you the lowdown on the top 20. Continue Reading

By

• Matt Scott, TechTarget

CIO interview: John Finch, global CIO, Experian

John Finch, global CIO of Experian, discusses his plans to simplify supplier management and his approach to people development. Continue Reading

By

• Cliff Saran, Managing Editor

Standard Life overhauls IT department and cuts jobs

Insurer Standard Life is to axe a number of IT staff following a review of its IT and operations division. Continue Reading

By

• Angelica Mari

Special report on EMC

This 8-page special report from Computer Weekly, packed with graphs and diagrams, is essential reading for anyone considering EMC as a supplier. Continue Reading

— Computer Weekly Bitpipe

CIO Interview: IT should drive company innovation, says SAP's Oliver Bussmann

Driving innovation has become one of the key roles of the chief information officer, says Oliver Bussmann, CIO at business software maker SAP. Continue Reading

By

• Warwick Ashford, Senior analyst

SAP on track to achieve 2011 greenhouse gas emissions target

Enterprise software maker SAP decreased greenhouse gas emissions by 2% per employee in the quarter ended 30 September, compared with the same period in 2010, according to the company's quarterly sustainability report. Continue Reading

By

• Warwick Ashford

SAP reports 25% increase in sales

Sales of SAP software and related services grew 35% and 25% respectively during Q4 2010, compared to the same period in 2009. Continue Reading

By

• Cliff Saran, Managing Editor

Hacking for Dummies: Test your firewall rules

Before someone else hacks your firewall, test your firewall rules during the self-hacking process to test your network's security. Continue Reading

Citizen Portal gets beta launch

The online Citizen Portal, the UK site where the public can access government information and services on the Web, has finally been... Continue Reading