Banco Santander has so far migrated 60% of its IT infrastructure to the cloud, and has set a 2023 deadline to complete the transformation.
To this end, the Spanish banking giant, which said it aims to be “fully digital enabled” in 2023, has moved 200 servers to the cloud every working day over the past two years.
Santander has benefitted from its fast migration to the cloud during the disruption caused by the Covid-19 pandemic, with its cloud platform giving it the ability to provide the services customers want, when they want them, while operating with 100,000 staff working from home.
“Helping customers and creating the best customer experience is key for Santander,” said Dirk Marzluf, said chief operating and technology officer at Santander. “To achieve this, we are innovating and moving our services to the most advanced cloud-based platforms.”
The cloud ensured customer service availability during the lockdowns, when there was a 60% increase in digital activity among the bank’s customers base of about 148 million people in Europe and the Americas.
Part of that success was down to its ability to quickly enable staff to work remotely, which was made possible by the cloud platform. Santander was able to migrate more than 100,000 employees to home working in just days.
Santander’s cloud platform uses in-house and supplier capabilities, giving its 16,500 developers access to the latest tech to enable them to add the functionality customers demand in the age of digital banking. Beyond the benefits seen during the pandemic, the cloud has also helped it attract top tech talent, as well as reduce the bank’s carbon footprint.
Read more about financial services and cloud
- The financial services community has gone from being one of the least likely sectors to adopt cloud to becoming one of its keenest users, as regulator attitudes to using the technology have become more accommodating.
- Goldman Sachs is considering converting its cloud investments into a non-financial services product line by creating a cloud-based core technology platform that could be sold as a service to other financial services companies.
- Nationwide Building Society is in the throes of a cloud and DevOps-focused effort to re-platform its digital banking and mortgage services.
It said last year that it successfully added 3,000 people to its global IT team as part of a €20bn digital and technology transformation.
At the time, Ana Botín, group executive chairman at Banco Santander, said having the best technology is not just about having the best infrastructure, applications and processes. “It also means having the best, most innovative talent,” she said. “We have an outstanding team at Santander, and by adding talent across each of our markets we can further accelerate our technological and digital transformation.”
Santander said its cloud migration has also reduced the amount of energy consumed by its IT infrastructure by 70%.
Big banks have had to adopt cloud strategies quickly in the face of heightened competition from challenger banks, often offering cloud native services. As a result there has been a boom in contracts with cloud suppliers in the financial services sector.
For example, last year, Deutsche Bank committed to an in-house digital transformation with Google Cloud, and is collaborating with the supplier on bringing new customer-facing services to market.
In the UK, Lloyds Banking Group signed a five-year collaboration deal with Google Cloud in a bid to drive forward software engineering and boost its digital transformation strategy.
Meanwhile, Standard Chartered Bank is deepening its long-standing ties with Amazon Web Services by signing a global, five-year deal that will see it migrate its core banking systems and customer-facing applications to the public cloud giant’s infrastructure.