IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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News
01 Dec 2023
Post Office lawyer with his fingerprints all over IT scandal spreads blame
Senior Post Office criminal lawyer was just following orders and claims his only mistake was believing those that told him the Horizon system was robust Continue Reading
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News
30 Nov 2023
Slow government response to Post Office scandal compensation forces new legislation
Subpostmasters who exposed widest miscarriage of justice in UK history still waiting for compensation after decades of fighting Continue Reading
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News
05 Apr 2018
IR35 reforms: Calls for inquiry into pre-launch tests of HMRC IR35 assessment tool
HM Revenue & Customs hits back at contractors who claim it failed to test its online IR35 status assessment tool rigorously enough in the run-up to its launch in March 2017, as calls for an inquiry into its dev and test procedures grow Continue Reading
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News
02 Apr 2018
Lawyers more influential than IT staff in cloud deployments
Traditionally considered risk-adverse, lawyers are twice as more influential than in-house technology staff about cloud, research finds Continue Reading
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News
28 Mar 2018
AWS ups ante on cloud services for Australian government
Cloud supplier AWS says government agencies can now assess the prospect of running protected workloads, following an independent cloud security assessment Continue Reading
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News
23 Mar 2018
Telefonica cuts HR running costs by 40% as it replaces hundreds of ageing IT systems
Multinational telecoms group Telefonica is on the verge of completing a project to replace 175 incompatible HR IT systems with a cloud service covering more than 40 countries Continue Reading
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News
20 Mar 2018
Croydon Council partners with Rainmaker to shake up its IT
Croydon Council has employed digital transformation specialist Rainmaker to help it change the way it delivers IT over the next three years Continue Reading
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News
20 Mar 2018
Maplin in administration: Internet connectivity issues hit in-store card payments
Internet issues at beleaguered high-street electronics retailer Maplin cause trouble at the tills in stores across the UK Continue Reading
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News
19 Mar 2018
How airlines are gearing up for the digital shift
Asian carriers are counting on personalised services, blockchain-enabled loyalty programmes, automation and predictive maintenance to lower costs and improve passenger experience Continue Reading
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News
15 Mar 2018
Infosys announces more US jobs
Indian supplier Infosys continues to open hubs and recruit more IT professionals in the US Continue Reading
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News
12 Mar 2018
Digital for rural areas worth up to £26bn to UK economy
A study commissioned by Amazon has posited that greater use of digital tools and services could be worth between £12bn and £26bn per annum to the UK economy Continue Reading
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E-Zine
08 Mar 2018
CW Europe: Germany’s Lemoncat takes catering to the cloud
Business catering startup Lemoncat has taken advantage of the affordable cost of living in Berlin and is shaking up the catering sector by harnessing the Amazon and Salesforce clouds. Also in this issue, read how Moscow’s government is taking advantage of high penetration of broadband and mobile internet to expand innovative services under the Russian capital’s smart city programme, and how organisations in the Netherlands still have much to do to comply with the General Data Protection Regulation. Continue Reading
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News
07 Mar 2018
Infosys hires thousands more US staff as part of recruitment pledge
Indian company opens new tech centre in the US to help fulfil its promise to hire more American workers while adapting to changing IT services trends Continue Reading
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News
06 Mar 2018
Norway’s Statkraft outsources IT infrastructure management
Energy company awards India’s HCL five-year IT deal in order to free up resources to focus on core business Continue Reading
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News
05 Mar 2018
Hershey’s outsources SAP roll-out to Accenture
US chocolate maker has signed up Accenture to support its SAP Hana S/4 implementation Continue Reading
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News
01 Mar 2018
Contractor confidence in HMRC’s IR35 online assessment tool remains low
Research suggests contractors still have misgivings about using HM Revenue & Customs' IR35 online assessment tool, one year on from launch Continue Reading
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News
01 Mar 2018
ANZ organisations grappling with cloud outages
A majority of organisations from Australia and New Zealand admitted in a survey that they had not fully evaluated the impact of cloud outages which were longer than they had expected Continue Reading
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News
28 Feb 2018
Chances of success with SAP are only 50-50
Companies can spend millions, but half of SAP projects fail because there is no connection between the implementation and the original business case Continue Reading
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News
27 Feb 2018
Sweden’s Systembolaget picks Evry for cloud transformation
Government-owned retailer signs major IT outsourcing agreement as part of its digital transformation programme Continue Reading
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News
23 Feb 2018
IT services giants face stiff challenge from niche players in IoT market
Traditional broad and large IT services firms are facing competition from niche industry-focused companies in the IoT services market Continue Reading
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E-Zine
22 Feb 2018
CW Nordics: Nordics CIOs’ priorities in 2018
A select group of CIOs and analysts in Denmark, Finland, Norway and Sweden give their views on the top IT priorities in 2018. As in 2017, digital transformation will continue to be a buzzword. Also read how Sweden is tightening up its cyber security defences as part of a wider national security strategy, and how Nordic banks cannot afford to slow their digital transformations as PSD2 comes into force. Continue Reading
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News
21 Feb 2018
Infosys opens delivery and innovation centre in Finland
Infosys is stepping up its Nordic presence with a new operation in Finland, with a design and innovation centre in Helsinki in spring 2018 Continue Reading
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News
15 Feb 2018
Atos investigates breach linked to Winter Olympics cyber attack
IT services firm Atos is investigating a potential security breach in response to reports that employee credentials were found in malware used to target the Winter Olympics Continue Reading
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E-Zine
08 Feb 2018
CW Benelux: Dutch IT expert on a mission to expose vulnerabilities
Dutch ethical hacker Victor Gevers took full-time leave from his IT job last year and used the time to hunt for vulnerabilities. Read about his mission to find vulnerabilities, report them responsibly and then, hopefully, get them fixed by the vulnerable parties involved. Also in this issue, read how Proximus, Belgium’s largest telecommunications operator, is leaning on Cloudify to support its adoption of network functions virtualisation, and how journalists showed that the email addresses of Dutch politicians are easy to spoof. Continue Reading
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News
06 Feb 2018
Thousands of IT jobs being created in India by European and US companies
Global businesses focus on India as they seek the best ecosystems for digital transformation Continue Reading
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05 Feb 2018
Carillion not a like-for-like comparison with IT services firms, but an overt reminder
Although Carillion’s problems are unlikely to hit major IT services suppliers, its collapse is a reminder of the need to ensure good governance Continue Reading
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News
02 Feb 2018
Global Services still problem child for BT
Challenging market conditions and lost customers at its IT services unit weigh heavily on BT’s results in the third quarter Continue Reading
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News
01 Feb 2018
NAO delivers damning report on delayed and costly DBS transformation project
The Disclosure and Barring Service modernisation programme runs three-and-a-half years behind schedule, suffers from low uptake and increased costs, says NAO report Continue Reading
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News
31 Jan 2018
Capita to offload non-core business units
Capita reveals it might sell some of its non-core business units after issuing a profit warning, which the CEO partly blames on its business being too broad and complex Continue Reading
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News
31 Jan 2018
Carillion not a like-for-like comparison with IT services firms, but an overt reminder
Although Carillion’s problems are unlikely to hit major IT services suppliers, its collapse is a reminder of the need to ensure good governance Continue Reading
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News
24 Jan 2018
Sweden puts government IT outsourcing under increased scrutiny
Government introduces rules to tighten security in IT outsourcing deals following a very public data leak last year Continue Reading
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News
23 Jan 2018
New controversies as Trump passes US Foreign Intelligence Surveillance Act
The amended Foreign Intelligence Surveillance Act, which seeks to legitimise US surveillance on foreigners, has been signed off by president Trump Continue Reading
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News
21 Jan 2018
Cloud firm speeds customer analytics with Pure Storage arrays
Cloudhelix replaces Pernix Data storage with Pure Storage FlashArray products to provide “brute force” performance approach for unpredictable customer workloads Continue Reading
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Blog Post
18 Jan 2018
There's nothing for government IT outsourcing to learn from Carillion that we don't already know
The demise of construction and services giant Carillion has brought fresh scrutiny of outsourcing in government. Frankly, you could find some event almost every year that brings fresh scrutiny of ... Continue Reading
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News
18 Jan 2018
Demand for cloud services drives increase in IT outsourcing
Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017 Continue Reading
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News
16 Jan 2018
Financial savings just the beginning for CIOs who understand code quality
Businesses need to understand the quality of the code in their applications if they are to avoid unnecessary costs and glitches Continue Reading
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Feature
10 Jan 2018
Inside DBS Bank’s digital journey
The Singapore-based bank laid the foundation for its digital strategy a decade ago, starting with an overhaul of its IT systems before going big on cloud computing in later years Continue Reading
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News
08 Jan 2018
Telco outsources digital transformation to Infosys
Belgium's biggest telco will cut legacy systems as part of a digital transformation project Continue Reading
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News
03 Jan 2018
Top IT priorities for Nordic CIOs in 2018
Nordic CIOs tell Computer Weekly about their intentions for the year ahead Continue Reading
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News
22 Dec 2017
Canada’s CGI takes top spot in UK government IT contracts for 2017
Analysis of government procurement data shows CGI topped the table for new IT deals, earning more than four times the amount of its nearest rival Continue Reading
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News
07 Dec 2017
Tieto wins Stockholm’s multimillion IT outsourcing contract
Swedish capital switches IT services provider after “administrative error” ruled original contractor out of agreement Continue Reading
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News
06 Dec 2017
Mayor of London opens Bangalore office to strengthen links with Indian businesses
City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital Continue Reading
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News
05 Dec 2017
Third of Sweden's IT providers could be gone in two years
The IT services sector in Sweden will be decimated as hundreds of local suppliers disappear Continue Reading
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News
28 Nov 2017
Fintech is increasing operational risk to banks
European Banking Association report reveals fear of greater operational risk because of increased take-up of fintech in financial services sector Continue Reading
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News
27 Nov 2017
UK IT professionals could lose out in a free trade deal between UK and India
There could be an increase in Indian IT professionals coming to work in the UK post-Brexit if a new trade deal is signed with India Continue Reading
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News
22 Nov 2017
IR35 reforms: Consultation on private sector roll-out confirmed in Autumn Budget 2017
The government has confirmed it is preparing to consult on whether or not to roll out the controversial IR35 tax avoidance reforms to the private sector Continue Reading
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News
21 Nov 2017
IR35 reforms: Economic concerns raised over prospect of private sector roll-out
With the government’s stance on rolling out the IR35 reforms to the private sector appearing to soften, IPSE and others air concerns over the threat this move could pose to the post-Brexit economy Continue Reading
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News
15 Nov 2017
DWP insourced 400 staff from HPE into new IT services subsidiary
New arrangement allows Department for Work and Pensions to pay higher base salaries to encourage staff expecting private sector wages Continue Reading
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News
09 Nov 2017
Bangalore offers the best ecosystem for digital transformation, says Economist report
Bangalore ranked as the number one location for businesses looking to access the right ecosystem to support digital transformation Continue Reading
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E-Zine
24 Oct 2017
Where will artificial intelligence take us?
In this week’s Computer Weekly, artificial intelligence (AI) enthusiasts and sceptics debate the opportunities and risks of the much-hyped technology – we listen in to the House of Lords investigation. Our latest buyer’s guide examines the benefits and challenges of cloud-native applications. And we look at the best practice in defending email systems from cyber attacks. Read the issue now. Continue Reading
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News
19 Oct 2017
Norway’s Trondheim embraces the cloud with Google G Suite
Municipality is reaping the benefits of moving productivity software to the cloud Continue Reading
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News
18 Oct 2017
Cloud service spending almost matches traditional IT outsourcing
Traditional outsourcing spending has plummeted in the latest three-month period, but spending on cloud-based IT services is going some way to filling the void Continue Reading
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E-Zine
12 Oct 2017
CW Middle East: Internet of things can help Gulf countries to diversify
The Middle East’s push towards economic diversification is driving innovation in internet of things (IoT) applications for emerging services sectors, such as transport and logistics, telecommunications, financial services and tourism. Also read how the Dubai Health Authority is rolling out Salama, a unified electronic medical record (EMR) system, and a survey shows organisations in the Middle East are not offering IT staff enough training and don’t employ enough women in IT. Continue Reading
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News
25 Sep 2017
Amazon launches Middle East region
Amazon opens its latest delivery hub in Bahrain to serve customers in the Middle East Continue Reading
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News
12 Sep 2017
Home Office agrees back-office transformation deal
The Home Office is moving more of its back-office processes into the cloud Continue Reading
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News
30 Aug 2017
HCL expands global network with Swedish delivery centre
HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden Continue Reading
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News
29 Aug 2017
McDonald’s selects Capgemini to help it drive digital customer services
Fast-food chain decides to outsource its digital developments globally to French IT services giant Continue Reading
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News
21 Aug 2017
HSBC streamlines mortgages with Capita software
Bank is using software to improve its mortgage application processes and subsequently increase business through brokers Continue Reading
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News
10 Aug 2017
New TalkTalk fine takes total for poor data protection to £500,000
Information Commissioner’s Office fines TalkTalk for putting up to 21,000 customers’ details at risk of exposure prior to September 2014 Continue Reading
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News
02 Aug 2017
IT outsourcing demand fuels record deal value in first half of 2017
The IT outsourcing market delivered its strongest half-year performance between January and June 2017, fuelled by the activity of the financial services industry and growing demand for IT services Continue Reading
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News
25 Jul 2017
Big data means big risk, Swedish Transport Agency leak shows
The Swedish Transport Agency exposed sensitive information by transferring its databases to a third party cloud provider without following data protection procedures Continue Reading
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News
24 Jul 2017
What are Amazon Web Services’ Nordic plans?
Amazon Web Services' head in the Nordic tells Computer Weekly about the region's increasing demand and use of the cloud Continue Reading
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News
24 Jul 2017
IR35 reforms: IT contractor fleshes out details of potential HMRC legal challenge
Following the early-stage success of efforts to crowd-fund a legal challenge against the IR35 reforms, one of the IT contractors behind the campaign outlines details of what could happen next Continue Reading
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News
13 Jul 2017
HPE and CSC merger wins confidence of Zurich
Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension Continue Reading
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News
13 Jul 2017
Cognizant opens London lab to help customers with digitisation
Cognizant has opened its latest digital development centre in London, where it will work with customers and partners on digital business challenges Continue Reading
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E-Zine
13 Jul 2017
CW Middle East: How women can fill the tech skills gap
The growth of the IT sector continues to drive both innovation and employment in the Gulf, but women – as with all industries in the region – are under-represented in technology by significant margins, and could help to fill the tech skills gap. Also in this issue, read about growing threats in Saudi Arabia’s cyber sector, and how Dubai is becoming a world leader in smart city developments. Continue Reading
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News
13 Jul 2017
Verizon denies data loss but admits potentially huge breach
Verizon has responded to reports of millions of customer records being exposed to the internet by saying no data was accessed by malicious third parties, but the incident raises thorny issues Continue Reading
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News
14 Jun 2017
British Airways to outsource contact centre work
British Airways is evaluating technologies from an outsourcing company as an option to replace contact centre staff Continue Reading
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News
06 Jun 2017
Lloyds bank staff will move to IBM in outsourcing deal
About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement Continue Reading
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News
23 May 2017
Economic and political uncertainty drives organisations to rethink IT strategies
CIO job satisfaction reaches a three-year high as organisations hire more IT staff and invest in innovative digital technology Continue Reading
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E-Zine
15 May 2017
Political turmoil threatens global IT services sector
In this week’s Computer Weekly, we examine the threats to the global IT services sector caused by US president Donald Trump’s protectionist rhetoric, and by the UK’s planned departure from the EU. Home Office IT chief Sarah Wilkinson discusses the challenges of digital transformation in a large government department. And we find out how business leaders need to improve their digital skills. Read the issue now. Continue Reading
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News
11 May 2017
BBC signs five-year enterprise ICT deal with Atos
As part of the broadcaster’s Aurora programme, it has signed up to five years of Atos as its technology services provider Continue Reading
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News
02 May 2017
IT outsourcing going strong in the Nordics
IT outsourcing is popular among companies in the Nordic region, but the market is changing Continue Reading
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E-Zine
11 Apr 2017
Virtual reality in healthcare
In this week’s Computer Weekly, we find out how virtual reality technology is starting to be used to improve health and patient care. We examine the new UK tax laws that are causing IT contractors to quit government digital projects. And we analyse the software licensing issues arising from SAP’s recent court case over indirect access to its applications. Read the issue now. Continue Reading
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News
10 Apr 2017
Outsourcing service left Scottrade Bank customer data exposed
Mistake by outsourcing service provider left the details of 20,000 Scottrade Bank customers vulnerable to theft Continue Reading
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News
06 Apr 2017
IR35 reforms: Stakeholders warn of risk to public sector IT projects as contractors walk
With the IR35 reforms coming into force today, 6 April, contracting stakeholders warn of the widespread threat the changes pose to the delivery of public sector IT projects Continue Reading
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News
06 Apr 2017
Sweden’s Bisnode consolidates outsourced IT
Swedish firm Bisnode brings multiple IT services contracts under one roof Continue Reading
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News
05 Apr 2017
Chocolate maker Barry Callebaut gets sweet on cloud
Chocolate maker Barry Callebaut is increasingly using cloud-based apps to improve productivity and reduce costs Continue Reading
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News
05 Apr 2017
Northern Ireland schools to continue with Capita IT services
Two-year, £60m contract extension covers ICT services for 1,100 schools Continue Reading
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News
04 Apr 2017
IR35 reforms: HMRC 'delays' blamed for last-minute public sector compliance panic
Public sector stakeholders claim the late release of HMRC's online tax status assessment tool and its supporting IR35 legislation is causing contractors to leave projects in their droves Continue Reading
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News
24 Mar 2017
Serco uses HR technology to cut recruitment bill
International outsourced services supplier Serco is investing in HR recruitment technology to help it hire 15,000 to 20,000 people a year Continue Reading
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News
14 Mar 2017
Portakabin’s biggest-ever IT investment unifies CRM
Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading
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News
13 Mar 2017
Nearly 2,000 Lloyds bank IT jobs set to move to IBM in £1.3bn outsourcing deal
Around 2,000 IT staff at Lloyds Banking Group are set to transfer to IBM as part of a seven-year IT outsourcing deal, says union Continue Reading
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News
27 Feb 2017
Santander bank to work with IBM developing mobile apps for staff
Santander bank wants to make its staff more productive through mobile apps, which it will create alongside IBM Continue Reading
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E-Zine
23 Feb 2017
CW Nordics: Top IT priorities for Nordic CIOs in 2017
In this first issue of CW Nordics in 2017 we take a look what CIOs in the region are expecting in the year ahead. We asked a select group of CIOs and analysts in Denmark, Finland, Norway and Sweden what IT projects are at the top their priority lists. Also read about the Nordic region as a hotspot for IT startups, with Sweden punching above its weight in financial technology. And find out how board executives at healthcare company Elekta are analysing workforce data to make better strategic decisions. Continue Reading
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News
20 Feb 2017
Accenture to add thousands of US jobs as Trump effect spreads to IT
Accenture has promised to create more jobs in the US and invest $1.4bn in skills development Continue Reading
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News
17 Feb 2017
HPE services and CSC to become DXC Technology
The merger between HP's services division and CSC will launch in April 2017 and is expected to save the companies billions Continue Reading
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Feature
14 Feb 2017
Cloud contracts are still a minefield
Cloud computing is maturing in the enterprise space, but the contracts that underpin cloud services have not evolved at the same pace Continue Reading
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News
10 Feb 2017
Rubbish digital collection needs to be addressed
Services like rubbish collection, that are usually outsourced, need greater digitisation to join up to council processes Continue Reading
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News
09 Feb 2017
Case study: Australia’s Salmat to go cloud-only after getting a taste for the technology
Australian marketing company Salmat plans to move everything it can into the cloud following a highly successful initial SaaS implementation Continue Reading
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News
03 Feb 2017
London Fire Brigade system crashes cause delays reacting to emergencies
Control room system crashes have been causing delays in London Fire Brigade response times Continue Reading
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E-Zine
20 Dec 2016
Data danger: Cyber threats lurk inside every company
In this week’s issue, we investigate the hidden threats lurking in every company and discuss what options CIOs and heads of security have to limit damage. We also look at how CIOs can fund digital initiatives when costs are under pressure, and how Boots has built an SAP centre of expertise to take back control of the strategic direction of its IT organisation from its previously outsourced structure. Read the issue now. Continue Reading
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News
06 Dec 2016
London Stock Exchange opens tech services centre in Sri Lanka
The London Stock Exchange increases its technology support services operation in Sri Lanka Continue Reading
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News
18 Nov 2016
HCL completes integration of Volvo Group IT services
Deal sees 2,560 Volvo Group staff transferred to HCL, bringing mainframe expertise to Indian IT services firm Continue Reading
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News
17 Nov 2016
Telenor IoT strategy required core software change
Norwegian telco is expanding its internet of things business, which packages all the components its customers require to offer IoT-based services Continue Reading
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News
16 Nov 2016
Hiring cyber security and big data experts named top priority for IT recruiters in 2017
Research suggests IT professionals with expertise in cyber security and big data could find themselves in high demand in 2017 Continue Reading
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News
09 Nov 2016
Australia’s IFC Logistics virtualises storage to prevent further outages
Australian logistics firm moved to virtualised storage through a managed service after a serious outage Continue Reading
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News
02 Nov 2016
Coca-Cola cloud project bottles rewards for 25,000 staff
Coca-Cola European Partners, which bottles 15 billion litres of soft drinks each year, is working with an HR technology supplier to develop flexible rewards packages for its 25,000 employees Continue Reading
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E-Zine
01 Nov 2016
The future of connected cars
In this week’s Computer Weekly, we examine how software is reshaping the car industry, with internet-connected cars presenting challenges and opportunities for the sector. IT suppliers are putting up prices in the UK as the value of the pound falls – we look at the implications. And Eurostar’s digital chief talks about overhauling IT to meet demanding passenger expectations. Read the issue now. Continue Reading
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News
25 Oct 2016
How collaboration will feature in the future of digital supermarkets
Morrisons’ new deal with Ocado has helped the supermarket chain expand its online capabilities, but will we see more collaboration between retailers and digital service providers in the future? Continue Reading
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E-Zine
20 Oct 2016
Reinventing Bahrain’s Kanoo Group through digital technology
In this quarter’s CW Middle East ezine, we feature the IT journeys of three companies in the region with detailed analysis of recent IT projects that were designed to support business transformation in a changing world. We hear how Bahrain-based conglomerate Kanoo Group is dealing with a company-wide digital transformation, Zahid Group’s biggest-ever IT investment, and how Rotana Hotels is centralising security. Continue Reading
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News
19 Oct 2016
Cloud backup saves data after fire destroys school
Data from The Academy secondary school in the seaside town of Selsey was restored just hours after a fire destroyed most of the premises, thanks to a cloud backup agreement set up a year earlier Continue Reading