IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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News
30 Oct 2025
Peer angry as sales figures suggest Fujitsu has weathered Post Office scandal storm
Japanese IT supplier managed to grow its UK public sector business last year despite the fallout from the Post Office scandal Continue Reading
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News
27 Oct 2025
Post Office paid one law firm more for inquiry representation than cost of actual inquiry
Public inquiry into one of the biggest miscarriages of justice in UK history cost less to run than the Post Office paid one law firm for representation during the four-year process Continue Reading
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Podcast
12 Feb 2019
Podcast: The Computer Weekly Downtime Upload – Episode 3
In this week’s episode of The Computer Weekly Downtime Upload podcast, the team covers Brexit (again), Marks & Spencer’s efforts to court startups in the name of digital transformation, and a watercolour-based digital preservation case study Continue Reading
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News
06 Feb 2019
UK’s IT and BPO spend plummets because of Brexit uncertainty
UK businesses cut their investment in IT and business process outsourcing last year because of confusion over Brexit, but there was a 68% rise in public sector spending Continue Reading
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News
28 Jan 2019
Hong Kong’s JOS eyes Singapore IT services market
The IT services firm claims to have an edge in being less rigid than larger rivals in pushing for specific IT implementation methodologies that may not suit the needs of mid-tier customers Continue Reading
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News
23 Jan 2019
Finnish banks to share core banking platform and supplier
Three banks in Finland have hired an IT services supplier to build a shareable core banking platform Continue Reading
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News
17 Jan 2019
Vodafone and IBM prep user clouds for future network tech
Companies expand existing collaboration to enable enterprise customers to prepare for the impact of advanced networking technologies Continue Reading
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News
17 Jan 2019
CenturyLink opens Singapore SOC amid security services boom
US telco’s second Asia-Pacific security operations centre in Singapore is one of eight globally as it bids to carve a slice of the security services market Continue Reading
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News
16 Jan 2019
New Zealand faces more state-sponsored attacks
Nearly four in 10 cyber security incidents recorded by the National Cyber Security Centre were the work of state-sponsored threat actors Continue Reading
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News
17 Dec 2018
Financial services giant transforms application delivery through HCL
Dutch financial services firm Aegon is outsourcing the management of its fintech supplier network Continue Reading
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E-Zine
13 Dec 2018
CW Europe: Russia banks on electronic payments
A recent study by Sberbank, Russia’s largest state-run lender, shows the country has experienced a cashless payment boom over the past decade. Also read about the attempt by four Russians to break into the networks of the Organisation for the Prohibition of Chemical Weapons in The Hague, and why the Estonian government is directly targeting IT professionals in the UK. Continue Reading
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News
07 Dec 2018
Hybrid cloud in Australian government removes supplier lock-in
Australian public sector could take the hybrid approach to cloud computing as government’s digital transformation strategy moves ahead Continue Reading
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News
04 Dec 2018
Barclays staff to transfer to HCL as IT deal is expanded
Bank announces closure of operation in Lithuania, with employees transferring to IT services company HCL Continue Reading
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News
26 Nov 2018
Barnet Council looks to bring parts of Capita contract back in house
Barnet Council is planning to bring parts of its Capita outsourcing deal back in house, and expects the supplier to pay the council £4.12m due to delivery issues with some areas of the contract Continue Reading
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E-Zine
22 Nov 2018
CW Nordics: Swedish IT sector advises on election security
The security measures assembled and implemented around the 2018 election in Sweden were devised in consultation with leading actors within the country’s private IT sector. Also read about how Denmark’s ambition to become a leading ocation for hyperscale datacentres is gaining momentum, and why Estonia wants to recruit IT professionals from the UK. Continue Reading
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News
21 Nov 2018
Finland invests in IT to upgrade electricity network
National electricity transmission grid operator Fingrid’s Datahub system will play key role in retail market’s transition to a centralised information exchange Continue Reading
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News
21 Nov 2018
Post Office held back information about Horizon IT system errors
Post Office director admits to Horizon errors and not sharing details with subpostmaster network Continue Reading
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News
05 Nov 2018
Deutsche Bank to create cloud-based digital cheque processing system
German banking giant Deutsche Bank will replace manual and paper-intensive cheque processing methods with an automated system in the cloud Continue Reading
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News
02 Nov 2018
BT makes progress with Global Services restructuring
Telco sets out plan to get its troubled Global Services business unit fighting fit Continue Reading
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News
30 Oct 2018
How Avanade keeps pace with Microsoft and the market
Systems integrator Avanade has had to adapt to Microsoft’s evolution into an “ecosystem platform” that includes open-source software Continue Reading
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Opinion
25 Oct 2018
Mitigating third-party cyber risks in a new regulatory environment
GDPR and the NIS Directive increase the focus on managing cyber security throughout the supply chain. Organisations need to check their suppliers are compliant Continue Reading
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News
15 Oct 2018
Atos and Google open London-based digital innovation centre to boost enterprise adoption of AI
Atos and Google follow up the news of their global joint push to increase enterprise use of artificial intelligence and cloud technologies by opening London-based innovation centre Continue Reading
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E-Zine
11 Oct 2018
CW Middle East: Middle East warms to humanoid robots
Countries in the Middle East are warming to humanoid robotics, robotic process automation and artificial intelligence as these technologies become widely accepted globally. Also in this issue, read why Saudi Arabia has called on London’s fintechs to set up in the country with the promise of government support, and find out how the Gulf Warehousing Company has introduced cloud-based technology to replace paper processes used by its HR department. Continue Reading
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News
02 Oct 2018
How Australian firms are plugging the tech talent gap
Australian companies such as Atlassian and Ansarada are now turning to international options to access scarce talent Continue Reading
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News
26 Sep 2018
Indian IT giant TCS sees IBM and Accenture as nearest rivals
Rapidly-growing Tata Consultancy Services has its eyes on the US IT giants, with customer service key if it is to overtake them Continue Reading
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News
20 Sep 2018
Asda outsources app development to support digital future
Supermarket chain Asda is outsourcing its application development to HCL to access and build skills and experience in agile development methods Continue Reading
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Feature
19 Sep 2018
Employers turn to wearable technology to help staff manage work-life balance
Companies are realising that there are sound business reasons for ensuring their employees get enough sleep and exercise, so they are turning to wearable technology to help their staff stay healthy, despite the pressures of work Continue Reading
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Opinion
14 Sep 2018
Security Think Tank: Supplement security with an MSSP to raise the bar
What is the most practical and cost-effective way for organisations to identify and remediate high-risk software vulnerabilities? Continue Reading
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E-Zine
11 Sep 2018
Retailers buy into AI – the rise of artificial intelligence in retail
In this week’s Computer Weekly, we talk to leading high street and online retailers to find out how they are using artificial intelligence to get more benefits from their customer data. New research suggests outsourcing is bad for software development – we assess the issues. And we look at how to ensure data protection when using containers. Read the issue now. Continue Reading
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News
10 Sep 2018
Irish tax office testing out artificial intelligence for customer services
The Irish tax office and IT supplier Accenture tries out artificial intelligence for its customer service Continue Reading
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News
03 Sep 2018
Regulations might prove make-or-break aspect for Dutch scooter startups
If new startups get their way, the classical Dutch bicycles might soon be replaced by a new mode of transportation: a scooter. New companies see a huge potential market, but regulations might become a barrier Continue Reading
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News
03 Sep 2018
Dutch bank ING sees financial boost from employee performance management rethink
ING claims business has improved after replacing ‘scattered and fragmented’ IT systems to change the way it manages employee performance Continue Reading
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News
29 Aug 2018
IT leaders at a crossroads as they grapple with digital technology
CIOs have the opportunity to influence their company strategy as digital technology reshapes business. A survey of CIOs across 70 countries charts a path for IT leaders through emerging technologies Continue Reading
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News
23 Aug 2018
No Deal Brexit papers warn of stark future for UK tech
The government has published the first of its No Deal Brexit contingency planning notices, containing sobering messages for the UK technology industry Continue Reading
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News
16 Aug 2018
Global infosec spending to top $114bn in 2018, says Gartner
The need for improved detection, response and privacy is driving the demand for security products and services in response to security risks, business needs and industry changes, Gartner reveals Continue Reading
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News
15 Aug 2018
IR35 tech compliance will take private sector 'over a year' to achieve, warns accounting trade body
The Association of Accounting Technicians (AAT) cautions HM Revenue & Customs against rushing out IR35 reforms to the private sector, claiming it will take most businesses at least one tax year to ready their software systems for the move Continue Reading
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Opinion
14 Aug 2018
Security Think Tank: Outsource security operations, not control
What critical security controls can be outsourced and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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E-Zine
09 Aug 2018
CW Benelux: Netherlands to experiment with self-driving trains
In this issue, read how Dutch railway operator ProRail will test self-driving trains on a small set of railroad tracks to learn if they can be part of the country’s notoriously busy network. Also, find out how a network of smart towns and cities is growing in the Netherlands, and why Dutch organisations are being urged to unite to fight DDoS attacks. Continue Reading
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Opinion
06 Aug 2018
Security Think Tank: Outsource responsibility, not accountability
What critical security controls can be outsourced and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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News
06 Aug 2018
DfT pledges to spend one-third of its procurement budget on SMEs by 2022
Department for Transport’s SME action plan promises to increase its spend with small and medium-sized enterprises to 33% by the end of this parliament Continue Reading
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Opinion
03 Aug 2018
Security Think Tank: Almost all security can be outsourced, but not the risk
What critical security controls can be outsourced and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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Opinion
01 Aug 2018
Security Think Tank: Top things to consider in security outsourcing
What critical security controls can be outsourced, and how do organisations – SMEs in particular – maintain confidence that they are being managed effectively and appropriately? Continue Reading
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News
01 Aug 2018
Public sector increases outsourcing in first half of 2018
IT and business processing outsourcing in UK central government accelerates in the first half this year, almost matching the total spend by financial services firms Continue Reading
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Opinion
31 Jul 2018
Security Think Tank: A risk-based approach to security outsourcing
What critical security controls can be outsourced and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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Opinion
30 Jul 2018
Security Think Tank: Not all security service providers are created equal
What critical security controls can be outsourced, and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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News
25 Jul 2018
Government outsourcing at a crossroads, says PAC report
The government needs to change the market that supplies it with services through better contracting practices if it is to achieve anything beyond lowest price, according to a PAC report Continue Reading
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News
24 Jul 2018
Atos acquires Syntel for £2.6bn
French IT services firm buys Syntel to expand in the US and bolster its offshore delivery Continue Reading
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News
23 Jul 2018
European infrastructure cloud deals grow, as contract sizes shrink
Emea is taking on infrastructure as a service in a big way, as traditional sourcing is being pinched, according to ISG Continue Reading
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News
19 Jul 2018
Heathrow flights grounded by IT failure
Aircraft unable to take off at airport following failure of an IT system at one of BA's suppliers, that even led to the temporary closure of the control tower Continue Reading
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News
17 Jul 2018
Interview: Pippa Thomas, regional IT director, Freeman Clarke
Freeman Clarke’s regional IT director, Pippa Thomas, on the role of interim CIOs and why organisations use them Continue Reading
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News
12 Jul 2018
Brexit proposal calls for standards alignment and data sharing
Although the government’s Brexit whitepaper focuses on curbing immigration, collaboration on cyber crime, data sharing and services are among the bargaining chips Continue Reading
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News
10 Jul 2018
Analysts question Australia government’s IBM deal
Industry analysts and experts have called the wisdom of the A$1bn IBM IT deal into question, with one claiming that the federal government should have used a range of suppliers instead Continue Reading
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News
09 Jul 2018
As prime minister unveils Brexit plans, TechUK calls for deal on services
The UK tech industry wants a Brexit deal open to services, mirroring the EU trade agreement with Canada Continue Reading
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News
09 Jul 2018
Dutch government IT projects run €1bn over budget
Dutch government IT projects are costing much more money and taking far longer than expected Continue Reading
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News
09 Jul 2018
Government needs to improve its outsourcing approach
Parliamentary committee advises government to improve its outsourcing methods in the wake of the collapse of Carillion Continue Reading
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News
04 Jul 2018
Software firm Clevermed enhances NHS user experience on Health and Social Care Network
Clevermed, a supplier of maternity and neonatal care record software to the NHS, reveals how users are benefiting after it switched to the new Health and Social Care Network Continue Reading
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News
26 Jun 2018
Norway’s National Security Agency warns IT industry about security obligations
IT service providers serving organisations in Norway have received a timely reminder about their security obligations. Continue Reading
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News
21 Jun 2018
Nokia outsources IT infrastructure and application services to HCL
Five-year deal will bring together the services delivered by four different IT companies. Continue Reading
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News
18 Jun 2018
Equinix, Digital Realty and NTT lead datacentre colocation market
NTT had the biggest market share in Asia-Pacific, while Equinix ranked third in the region during the first quarter of 2018, according to market research data Continue Reading
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News
15 Jun 2018
Nordic healthcare services provider outsources IT infrastructure
Healthcare service provider Falck is planning to transform its business with a standardised and simplified IT infrastructure at the core Continue Reading
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News
08 Jun 2018
BT’s Gavin Patterson quits under shareholder pressure
Patterson’s resignation comes just weeks after he announced 13,000 redundancies across BT Continue Reading
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News
07 Jun 2018
IT spending reaches 10-year high as CIOs struggle with digital technology strategy
IT leaders have seen their budgets and headcounts rise for the first time in 10 years, but face challenges implementing their digital strategies Continue Reading
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News
18 May 2018
IR35 reforms: Government invites feedback on plans to extend tax avoidance rules to private sector
The government is pushing ahead with its plans to explore the possibility of extending the controversial IR35 tax avoidance reforms to the private sector, much to the chagrin of stakeholders Continue Reading
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News
10 May 2018
Barclays to set up biggest office outside UK in India
Bank is expanding its presence in India with plans for an office for 8,000 staff in Pune Continue Reading
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News
02 May 2018
Fresh blow for Facebook as court refuses stay in Max Schrems legal action
Facebook has lost a legal attempt to delay the Irish High Court from seeking answers from the European Court of Justice over the legality of EU-US data transfers Continue Reading
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Opinion
02 May 2018
Outsourcing is not dead or dying – it just needs to be done properly
The collapse of Carillion and the profit warning at Capita have created a false sense of fear about the stability of the outsourcing sector Continue Reading
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News
27 Apr 2018
DWP to spend nearly £15m on GDPR
A single government department plans to spend nearly £15m on preparing for new European data protection legislation, a report reveals Continue Reading
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News
24 Apr 2018
CenturyLink takes aim at APAC market post-Level 3 merger
The US telecoms giant is expanding its footprint in Asia through its merger with Level 3, and hopes to bring its offerings on par with that of rivals in the region Continue Reading
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News
23 Apr 2018
Capita’s £500m loss raises more questions for outsourcing
The latest loss announced by Capita adds uncertainty to an outsourcing sector already tarnished by the collapse of Carillion Continue Reading
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News
19 Apr 2018
UK and Indian governments agree tech partnership
Agreement aims to identify organisations in the two countries that can work together and open up opportunities for tech entrepreneurs Continue Reading
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E-Zine
19 Apr 2018
CW ASEAN: SD-WAN helps find best route to cloud
This year, more enterprises will adopt a “cloud-first” SD-WAN architecture to support their increasingly cloud-based application mix. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises are gearing up for this eventuality. Also, read how a new HPE facility in Singapore will help build collaborative partnerships across the internet of things, and how communications service providers should embrace microservices and DevOps to thrive in the digital economy. Continue Reading
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News
18 Apr 2018
European IT services spending down as businesses focus on GDPR compliance
European organisations are reducing their spending on IT services and are redirecting resources towards becoming compliant with the EU General Data Protection Regulation Continue Reading
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News
17 Apr 2018
Norway’s tax administration combats economic crime through IT
Authority has updated its IT system to step up the fight against tax evasion Continue Reading
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News
06 Apr 2018
Business increases use of encryption in the cloud
The use of encryption has seen double-digit growth in the past year due to a number of security-related drivers, a study has revealed Continue Reading
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News
05 Apr 2018
IR35 reforms: Calls for inquiry into pre-launch tests of HMRC IR35 assessment tool
HM Revenue & Customs hits back at contractors who claim it failed to test its online IR35 status assessment tool rigorously enough in the run-up to its launch in March 2017, as calls for an inquiry into its dev and test procedures grow Continue Reading
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News
02 Apr 2018
Lawyers more influential than IT staff in cloud deployments
Traditionally considered risk-adverse, lawyers are twice as more influential than in-house technology staff about cloud, research finds Continue Reading
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News
28 Mar 2018
AWS ups ante on cloud services for Australian government
Cloud supplier AWS says government agencies can now assess the prospect of running protected workloads, following an independent cloud security assessment Continue Reading
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News
23 Mar 2018
Telefonica cuts HR running costs by 40% as it replaces hundreds of ageing IT systems
Multinational telecoms group Telefonica is on the verge of completing a project to replace 175 incompatible HR IT systems with a cloud service covering more than 40 countries Continue Reading
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News
20 Mar 2018
Croydon Council partners with Rainmaker to shake up its IT
Croydon Council has employed digital transformation specialist Rainmaker to help it change the way it delivers IT over the next three years Continue Reading
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News
20 Mar 2018
Maplin in administration: Internet connectivity issues hit in-store card payments
Internet issues at beleaguered high-street electronics retailer Maplin cause trouble at the tills in stores across the UK Continue Reading
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News
19 Mar 2018
How airlines are gearing up for the digital shift
Asian carriers are counting on personalised services, blockchain-enabled loyalty programmes, automation and predictive maintenance to lower costs and improve passenger experience Continue Reading
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News
15 Mar 2018
Infosys announces more US jobs
Indian supplier Infosys continues to open hubs and recruit more IT professionals in the US Continue Reading
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News
12 Mar 2018
Digital for rural areas worth up to £26bn to UK economy
A study commissioned by Amazon has posited that greater use of digital tools and services could be worth between £12bn and £26bn per annum to the UK economy Continue Reading
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E-Zine
08 Mar 2018
CW Europe: Germany’s Lemoncat takes catering to the cloud
Business catering startup Lemoncat has taken advantage of the affordable cost of living in Berlin and is shaking up the catering sector by harnessing the Amazon and Salesforce clouds. Also in this issue, read how Moscow’s government is taking advantage of high penetration of broadband and mobile internet to expand innovative services under the Russian capital’s smart city programme, and how organisations in the Netherlands still have much to do to comply with the General Data Protection Regulation. Continue Reading
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News
07 Mar 2018
Infosys hires thousands more US staff as part of recruitment pledge
Indian company opens new tech centre in the US to help fulfil its promise to hire more American workers while adapting to changing IT services trends Continue Reading
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News
06 Mar 2018
Norway’s Statkraft outsources IT infrastructure management
Energy company awards India’s HCL five-year IT deal in order to free up resources to focus on core business Continue Reading
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News
05 Mar 2018
Hershey’s outsources SAP roll-out to Accenture
US chocolate maker has signed up Accenture to support its SAP Hana S/4 implementation Continue Reading
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News
01 Mar 2018
Contractor confidence in HMRC’s IR35 online assessment tool remains low
Research suggests contractors still have misgivings about using HM Revenue & Customs' IR35 online assessment tool, one year on from launch Continue Reading
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News
01 Mar 2018
ANZ organisations grappling with cloud outages
A majority of organisations from Australia and New Zealand admitted in a survey that they had not fully evaluated the impact of cloud outages which were longer than they had expected Continue Reading
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News
28 Feb 2018
Chances of success with SAP are only 50-50
Companies can spend millions, but half of SAP projects fail because there is no connection between the implementation and the original business case Continue Reading
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News
27 Feb 2018
Sweden’s Systembolaget picks Evry for cloud transformation
Government-owned retailer signs major IT outsourcing agreement as part of its digital transformation programme Continue Reading
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News
23 Feb 2018
IT services giants face stiff challenge from niche players in IoT market
Traditional broad and large IT services firms are facing competition from niche industry-focused companies in the IoT services market Continue Reading
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E-Zine
22 Feb 2018
CW Nordics: Nordics CIOs’ priorities in 2018
A select group of CIOs and analysts in Denmark, Finland, Norway and Sweden give their views on the top IT priorities in 2018. As in 2017, digital transformation will continue to be a buzzword. Also read how Sweden is tightening up its cyber security defences as part of a wider national security strategy, and how Nordic banks cannot afford to slow their digital transformations as PSD2 comes into force. Continue Reading
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News
21 Feb 2018
Infosys opens delivery and innovation centre in Finland
Infosys is stepping up its Nordic presence with a new operation in Finland, with a design and innovation centre in Helsinki in spring 2018 Continue Reading
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News
15 Feb 2018
Atos investigates breach linked to Winter Olympics cyber attack
IT services firm Atos is investigating a potential security breach in response to reports that employee credentials were found in malware used to target the Winter Olympics Continue Reading
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E-Zine
08 Feb 2018
CW Benelux: Dutch IT expert on a mission to expose vulnerabilities
Dutch ethical hacker Victor Gevers took full-time leave from his IT job last year and used the time to hunt for vulnerabilities. Read about his mission to find vulnerabilities, report them responsibly and then, hopefully, get them fixed by the vulnerable parties involved. Also in this issue, read how Proximus, Belgium’s largest telecommunications operator, is leaning on Cloudify to support its adoption of network functions virtualisation, and how journalists showed that the email addresses of Dutch politicians are easy to spoof. Continue Reading
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News
06 Feb 2018
Thousands of IT jobs being created in India by European and US companies
Global businesses focus on India as they seek the best ecosystems for digital transformation Continue Reading
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05 Feb 2018
Carillion not a like-for-like comparison with IT services firms, but an overt reminder
Although Carillion’s problems are unlikely to hit major IT services suppliers, its collapse is a reminder of the need to ensure good governance Continue Reading
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News
02 Feb 2018
Global Services still problem child for BT
Challenging market conditions and lost customers at its IT services unit weigh heavily on BT’s results in the third quarter Continue Reading
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News
01 Feb 2018
NAO delivers damning report on delayed and costly DBS transformation project
The Disclosure and Barring Service modernisation programme runs three-and-a-half years behind schedule, suffers from low uptake and increased costs, says NAO report Continue Reading
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News
31 Jan 2018
Capita to offload non-core business units
Capita reveals it might sell some of its non-core business units after issuing a profit warning, which the CEO partly blames on its business being too broad and complex Continue Reading
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News
31 Jan 2018
Carillion not a like-for-like comparison with IT services firms, but an overt reminder
Although Carillion’s problems are unlikely to hit major IT services suppliers, its collapse is a reminder of the need to ensure good governance Continue Reading