IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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Opinion
01 Oct 2025
System integrators to capture $43bn in enterprise services
While telcos focus on providing connectivity, system integrators are capturing a projected $43bn in enterprise services by embedding AI and cloud capabilities directly into industry-specific workflows Continue Reading
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News
15 Aug 2025
Zendesk CTO on the new era of customer experience
Zendesk once pushed its AI vision, but now customers are leading the charge. Its CTO, Jason Maynard, explains how this reversal is creating roles like the ‘bot manager’ and shaping the future of customer experience Continue Reading
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Photo Story
09 Jan 2009
Photos: IT at the O2 arena
How IT supports one of the world's biggest entertainment venues. Continue Reading
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News
08 Dec 2008
Tens of thousands of IT jobs at risk in global finance sector
The investment banking industry will see thousands of job cuts as mergers are completed and companies prepare for a slowdown in business. Continue Reading
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News
18 Nov 2008
Union calls for return of 4,000 offshored jobs
Lloyds TSB Group Union will use the bank's extraordinary general meeting today to encourage shareholders to support the return of 4,000 jobs...
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News
18 Jul 2006
Midsized firms reach out to backup service providers
Data growth and ever-tightening compliance rules are among the factors driving some organizations to turn to service providers for help with backups. Continue Reading
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News
03 May 2006
Shifting services back indoors
Almost a quarter of blue chip firms in the UK are so disillusioned with outsourcing they are hauling their services back in-house. Continue Reading
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News
25 Apr 2005
Tight contract management vital, users told at SSRG debut
The Strategic Supplier Relationships Group, which brings together 10 of the UK's most influential IT user groups, was formally... Continue Reading
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Feature
16 Mar 2005
Managed services: Looking to the long term
IT directors looking for an easy way to manage increasing volumes of data by buying more hardware could be storing up problems... Continue Reading
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Feature
14 Jan 2005
Financing the future
Don't get a headache working out the best ways to pay for hardware and software. Danny Bradbury offers a user-friendly guide to... Continue Reading
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News
17 Sep 2004
Swansea strike battle to go to Acas
Swansea Council and its striking IT staff are set to go to arbitration service Acas to settle a six-week dispute over a proposed... Continue Reading
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Feature
18 Dec 2000
Sema suffers sharp share drop
A 10% fall in the share price of software and services company Sema has raised questions about the company's financial stability.Sema, responsible...
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Feature
06 Dec 2000
The VPN dilemma
With traditional networks choking on data, Liz Biddlecombe investigates the pros and cons of managing a VPN yourself or... Continue Reading
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Feature
18 Oct 2000
How to scour the world when outsourcing
Thanks to Y2K compliance programmes, it is now perfectly acceptable for a firm to consider moving all or part of its systems development and support... Continue Reading