IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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				Opinion
					01 Oct 2025
						
										  System integrators to capture $43bn in enterprise servicesWhile telcos focus on providing connectivity, system integrators are capturing a projected $43bn in enterprise services by embedding AI and cloud capabilities directly into industry-specific workflows Continue Reading 
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				News
					15 Aug 2025
					
									
										  Zendesk CTO on the new era of customer experienceZendesk once pushed its AI vision, but now customers are leading the charge. Its CTO, Jason Maynard, explains how this reversal is creating roles like the ‘bot manager’ and shaping the future of customer experience Continue Reading 

 
		 
	 
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                            