IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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News
19 Mar 2025
Air New Zealand takes off with digital transformation deal
The airline aims to become a digital leader with TCS’s help to improve fleet management, crew scheduling and ground services through the use of artificial intelligence Continue Reading
By- Aaron Tan, TechTarget
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News
14 Mar 2025
AI Action Summit review: Differing views cast doubt on AI’s ability to benefit whole of society
Governments, companies and civil society groups gathered at the third global AI summit to discuss how the technology can work for the benefit of everyone in society, but experts say competing imperatives mean there is no guarantee these visions will win out Continue Reading
By- Sebastian Klovig Skelton, Data & ethics editor
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News
02 Oct 2014
Oracle OpenWorld 2014: Lloyd's Register goes mobile with Oracle
Lloyd’s Register Group tells delegates at the Oracle OpenWorld 2014 conference how it developed a mobile working application for clients and staff Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
01 Oct 2014
Vtesse bought by Interoute in major fibre expansion
Acquisition adds 7,000km of fibre infrastructure to Interoute’s European network Continue Reading
By- Alex Scroxton, Security Editor
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Photo Story
01 Oct 2014
Oracle Openworld 2014
Every September, San Francisco plays host to Oracle’s user conference, where customers, users and developers descend on the city to learn the latest on the supplier’s products and services. Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
30 Sep 2014
Oracle OpenWorld 2014: Xerox aligns business and IT in streamlining applications
Xerox's IT division has been working with the business to standardise its HR management on a global basis Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
29 Sep 2014
Nationwide roll-out of Universal Credit to start in early 2015
Controversial welfare reform programme to be accelerated nationwide for single people only, using much-criticised IT systems Continue Reading
By- Bryan Glick, Editor in chief
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News
29 Sep 2014
Almost three-quarters of big companies to increase outsourcing
Investments in outsourced services will increase at almost three-quarters of global businesses Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
29 Sep 2014
Case study: Deutsche Post DHL develops software contract templates to reduce costs
Deutsche Post DHL has created contract templates to manage software costs. Computer Weekly speaks to the people leading the initiative Continue Reading
By- Cliff Saran, Managing Editor
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News
19 Sep 2014
Asia dominates as outsourcing location and India remains unrivalled
India is still the best place for businesses to outsource services and is unrivalled in its scale and availability of skills Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
19 Sep 2014
Interview: Government digital chief Mike Bracken on the next five years
The Government Digital Service celebrates its third anniversary soon, but has plenty more challenges ahead to change Whitehall thinking Continue Reading
By- Bryan Glick, Editor in chief
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News
18 Sep 2014
Government digital chief signals move away from 'tower model' approach to IT outsourcing
Government digital chief Mike Bracken has signalled a move away from the “tower model” approach to IT outsourcing Continue Reading
By- Bryan Glick, Editor in chief
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News
16 Sep 2014
TechUK tasks future government with making the UK a digital leader
TechUK has launched a digital manifesto detailing how the next government must turn the UK in a digital leader Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
15 Sep 2014
Clarks shoes steps into digital
Shoe manufacturer Clarks is replacing its legacy e-commerce sites with a global cloud-based system next month Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
08 Sep 2014
Tobacco giant outsources IT to Wipro
Philip Morris International has outsourced IT infrastructure management to Indian services firm Wipro in a five-year deal Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Sep 2014
'Bungled' Army 2020 IT recruitment contract loses £70m of savings
Mismanaged IT contracts lead to further setbacks in Ministry of Defence (MoD) and Army recruitment drive Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
01 Sep 2014
Rolls-Royce CIO joins HMRC as non-executive director
Rolls-Royce CIO Simon Ricketts has been appointed non-executive director of Her Majesty’s Revenue & Customs Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
28 Aug 2014
Spanish bank spends €500m on contactless ATMs
CaixaBank has commissioned Fujitsu to build 8,500 ATMs that will be contactless Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
19 Aug 2014
Government major projects watchdog needs more powers, says MPs
Major Projects Authority needs stronger powers to improve project delivery across government, say MPs Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
18 Aug 2014
Raytheon wins £224m from Home Office over e-Borders cancellation
Tribunal says Home Office unlawfully terminated a contract with Raytheon Systems Limited over its e-Borders programme Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
13 Aug 2014
Home Office pours £3.8m into shared service for biometric cards
The Home Office has awarded a £3.8m contract to Thales for a service to support the production of Biometric Residence Permit cards Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
08 Aug 2014
Government breaks grip of IT oligopoly
Figures for public sector software and IT services investments reveal a dwindling share for IT giants, but can the oligopoly be removed? Continue Reading
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News
06 Aug 2014
Cabinet Office COO Stephen Kelly takes Sage Group CEO role
UK accountancy software supplier Sage appoints Cabinet Office chief operating officer (COO) Stephen Kelly as CEO Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
31 Jul 2014
£700m government hosting deal limits bidders to North-East England datacentre
Want to win the £700m Crown Hosting Service contract? You'll need a major datacentre near Newcastle to stand any chance Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
04 Jul 2014
Contact centre value-add services on the up
The global contact centre outsourcing market was worth almost $75bn in 2013 after growing 7% since 2011, according to research Continue Reading
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News
27 Jun 2014
Roadchef exits IBM Global Services for direct supplier relationships
Motorway services firm Roadchef ended an outsourcing deal with IBM Global Services when its IT was up for refresh and moved to SAP Continue Reading
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News
26 Jun 2014
Big IT suppliers top government spending on contracts
IT firms are earning the most from government contracts, with HP alone earning more than £1.7bn a year Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
20 Jun 2014
Centrica's datacentre move to HP still not complete after three and a half years
Centrica is yet to transfer its entire datacentre operations to HP despite signing a contract with the supplier in 2010 Continue Reading
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News
19 Jun 2014
Six suppliers shortlisted for NHS HR system replacement
Six suppliers have been shortlisted for the NHS electronic staff record project – the world's largest HR and payroll software implementation Continue Reading
By- Bryan Glick, Editor in chief
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News
16 Jun 2014
Just Eat builds in-house IT workforce in Ukraine
Online takeaway service Just Eat has built a team of software development and project managers in the Ukranian capital Kiev Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
11 Jun 2014
Tesco Bank launches current account on off-the-shelf platform
Tesco has launched a current account four years after implementing its core banking platform Continue Reading
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News
11 Jun 2014
Register to vote online goes live
The latest online transactional service from government has gone live as part of the ‘digital by default’ initiative Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
28 May 2014
NHS shared services aims to end paper invoicing
NHS Shared Business Services hopes to eradicate paper invoicing by implementing an e-invoicing system that will be free for suppliers to use Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
27 May 2014
Atos buys Bull for £503m
French services supplier Atos buys Bull for £502.6m in a deal that could create one of the largest cloud services firms in Europe Continue Reading
By- Alex Scroxton, Security Editor
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News
23 May 2014
HP job cuts head towards the 50,000 mark as company tackles cost
A further 16000 jobs are set to go as HP continues to slash its workforce through a restructuring initiative which began in 2012 Continue Reading
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News
22 May 2014
Cisco continues its push towards SaaS-based security services
Chief information security officers (CISOs) should move away from product-based security solutions to a security-as-a-service (SaaS) model, according to Cisco Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
19 May 2014
Public sector dominates UK outsourcing so far this year
Public-sector outsourcing accounted for three-quarters of spending in the first three months of this year, according to analyst NelsonHall Continue Reading
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News
16 May 2014
Why did GPs turn their back on Choose and Book?
NHS England has scrapped its £356m outpatient booking system, Choose and Book, which was largely ignored by doctors Continue Reading
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News
12 May 2014
Government should use influence to cut outsourcer executive pay, says think tank
The government should use its outsourcing budget to influence service providers to reduce executive pay, says a think tank report Continue Reading
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News
01 May 2014
Virgin boss Richard Branson backs Ukraine's IT industry
Richard Branson backs IT entrepreneurs' plan to grow Ukraine’s economy during and after the nation's showdown with pro-Russian forces Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
30 Apr 2014
SDL turns to cloud HR to join up businesses in 40 countries
The technology is central to the company’s strategy to integrate formerly autonomous businesses in 38 countries into a single operation Continue Reading
By- Bill Goodwin, Computer Weekly
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News
29 Apr 2014
Golder Associates plans global WAN
Engineering company Golder Associates is rolling out a wide area network (WAN) across its 180 global sites to optimise connectivity for its diverse and often remote locations Continue Reading
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News
28 Apr 2014
Fiat and Chrysler to integrate separate IT systems
Car manufacturing group Fiat and Chrysler have contracted IBM to integrate their separate IT infrastructures into a single global operation, following the companies coming together after Chrysler applied for Chapter 11 bankruptcy Continue Reading
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News
23 Apr 2014
Six Degrees datacentre suffers outage for more than 12 hours
Customers using Six Degrees’s datacentre and hosting services faced downtime as the hosting and managed services provider suffered an outage for over 12 hours Continue Reading
By- Archana Venkatraman, Datacentre Editor
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News
17 Apr 2014
Centerprise ICT 2015 Treasury contract guarantee of SME commitment
HM Treasury has handed a four year media and wireless contract understood to be worth around £2.5m to Hampshire-based services provider Centerprise, under the auspices of its ICT 2015 contracts Continue Reading
By- Alex Scroxton, Security Editor
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News
04 Apr 2014
Cabinet Office vetoed Home Office plans for 'critical' e-Borders replacement
Home Office plans for IT systems to replace ageing border security systems that contain “critical vulnerabilities” were vetoed by the Cabinet Office Continue Reading
By- Bryan Glick, Editor in chief
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News
03 Apr 2014
Competition from FinTech startups keeps big suppliers on their toes
Big suppliers in the financial technology space are becoming more agile because of the competition from startup technology companies Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
26 Mar 2014
TechUK criticises OFT's reporting of IT cartel accusations
TechUK criticises a report from the Office of Fair Trading (OFT) alleging anti-competitive behaviour and collusion between public sector IT suppliers Continue Reading
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Feature
21 Mar 2014
The digital CIO: How digital technology will change the way organisations work
If you are an IT leader, digital technology is likely to be a pivotal factor in your career over the next five years Continue Reading
By- Bill Goodwin, Computer Weekly
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News
20 Mar 2014
Application support and maintenance costs increase 29%
The cost of supporting and maintaining applications is increasing every year for Global 2000 companies in the US and UK, according to a study of 300 CIOs Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Feature
19 Mar 2014
Case study: How John Lewis conquered the web
An in-depth look at the inside story of John Lewis' £40m e-commerce strategy. Continue Reading
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News
12 Mar 2014
Government finally ends e-Borders programme
The government has formally ended the troubled e-Borders programme, with its intended functions merged into a new project Continue Reading
By- Bryan Glick, Editor in chief
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Feature
03 Mar 2014
Cloud storage options in Scandinavia
It has never been faster or cheaper to store data in the cloud and Scandinavian businesses have taken up cloud storage with gusto Continue Reading
By- Jane Ruffino
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Feature
03 Mar 2014
No more email? Why companies are turning to collaboration technology
Collaboration technologies are helping companies improve their employees' work-life balance Continue Reading
By- Bill Goodwin, Computer Weekly
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News
28 Feb 2014
IT sector sees sharper rise in insolvencies than overall economy
Information and communications companies in the UK are suffering a rising number of insolvencies Continue Reading
By- Tim Wood and Henry Kirby
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News
28 Feb 2014
Liverpool council to end BT IT joint venture
Liverpool City Council is to cancel a £70m-a-year IT joint venture deal with BT and bring services back in-house Continue Reading
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News
24 Feb 2014
Atos to distance itself from controversial DWP contract
Atos is trying to exit its disability testing contract with the Department for Work and Pensions early as the controversial contract enters its final 18 months Continue Reading
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E-Zine
24 Feb 2014
Banking with dinosaurs – the legacy IT crisis in financial services
In this week’s Computer Weekly, we examine the recent IT problems at high-street banks, and find out how outsourcing led to the loss of vital legacy IT skills. We ask what role wearable technology could have in enterprise IT. We take an in-depth look at the tools for using Microsoft Azure for building hybrid clouds. And we analyse the storage infrastructure challenges from introducing desktop virtualisation. Read the issue now. Continue Reading
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News
20 Feb 2014
Diageo selects TCS for global services
Drinks maker Diageo has chosen Indian IT services firm TCS to support its IT infrastructure transformation Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
20 Feb 2014
Gloucestershire County Council replaces Capita with Steria to transform IT delivery
Gloucestershire County Council has signed a five-year ICT managed service deal with Steria to support a major change to IT delivery Continue Reading
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News
18 Feb 2014
Indian suppliers face recruitment challenges as visa rejections increase
US clampdowns on Indian IT firms bringing staff to its shores is forcing Tata Consultancy Services (TCS) to increase local hires Continue Reading
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News
14 Feb 2014
BBC starts search for suppliers to replace £2bn Atos outsourcing deal
The BBC is moving away from its single-supplier outsourcing deal to a multi-sourced 'tower' approach for its technology services Continue Reading
By- Bryan Glick, Editor in chief
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News
11 Feb 2014
Why IT outsourcing is increasingly blamed for IT failures at banks
Are the IT problems at UK banks caused by outsourcing or the use of decades-old mainframe technology – or is it a combination of the two? Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Feb 2014
The BBC DMI project - what went wrong?
The BBC and its former CTO have engaged in tit-for-tat allegations over its failed £100m digital media project. But who was right? Continue Reading
By- Bryan Glick, Editor in chief
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News
29 Jan 2014
BBC CTO John Linwood defends role in failed £100m digital project
Former BBC CTO John Linwood defends his role in the failed £100m DMI project, citing changing business requirements as a key factor Continue Reading
By- Bryan Glick, Editor in chief
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News
28 Jan 2014
BBC failed to get "sufficient grip” over failed DMI project, says NAO
The National Audit Office has slammed the BBC over its failed Digital Media Initiative (DMI), project saying the broadcaster was “too optimistic” and the BBC executive “did not have sufficient grip of the programme" Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
24 Jan 2014
DWP refuses to release value for money reports on Universal Credit IT suppliers
The Department for Work and Pensions (DWP) refuses to publish details about Universal Credit IT suppliers' performance Continue Reading
By- Bryan Glick, Editor in chief
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News
16 Jan 2014
HCL and CSC partner to modernise applications
Indian IT services firm HCL and US competitor CSC are working together to win business in the application modernisation and cloud migration segments of the application outsourcing sector Continue Reading
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News
15 Jan 2014
The IT risks facing Universal Credit
Despite Iain Duncan Smith's robust defence of his flagship welfare reform policy, Universal Credit, evidence to the contrary continues to mount Continue Reading
By- Bryan Glick, Editor in chief
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News
14 Jan 2014
Post Office seeks contractors for network and back-office work
The Post Office is looking for IT services firms to provide back-office IT applications and networking technologies in contracts worth hundreds of millions of pounds Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
09 Jan 2014
DWP already struggling to recruit digital skills for Universal Credit IT development
DWP is already struggling to recruit IT staff with the digital skills it needs – not just for Universal Credit but also other IT projects Continue Reading
By- Bryan Glick, Editor in chief
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E-Zine
08 Jan 2014
CW Europe – Jan 2014 edition
Analysts have predicted that 2014 will see the creation of “executives with no idea about IT sourcing” due to the many changes that digitisation will bring to IT outsourcing. In this issue CW Europe’s outsourcing editor looks at how digitisation and consumerisation are changing the IT department. Continue Reading
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News
08 Jan 2014
Universal Credit faces IT skills shortage risk after GDS withdrawal
The withdrawal of the Government Digital Service (GDS) from work on Universal Credit is one of the major risks for the troubled project over the next 12 months Continue Reading
By- Bryan Glick, Editor in chief
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News
08 Jan 2014
DWP to spend further £90m on Universal Credit IT system
Department for Work and Pensions to spend £90m enhancing heavily criticised Universal Credit IT system – much of which will be thrown away Continue Reading
By- Bryan Glick, Editor in chief
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News
06 Jan 2014
Universal Credit IT suppliers to be left out of new digital system development
HP, Accenture, IBM and BT will have 'significantly less' involvement in the digital system developed for full roll-out of the benefits scheme Continue Reading
By- Bryan Glick, Editor in chief
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News
06 Jan 2014
Is cloud computing almost too good to be true for banks?
The cloud’s most obvious benefits will enable banks to keep up with technology changes while reducing costs Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
31 Dec 2013
CW500 Club in 2013
Computer Weekly's CW500 Club attracts the top IT leaders in the UK to talk to their peers about the topical challenges they face Continue Reading
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News
09 Dec 2013
DWP writes off £40m on Universal Credit but insists the IT is working
The Department for Work and Pensions (DWP) is scrapping £40.1m of IT work on Universal Credit, and a further £91m will be written off over five years Continue Reading
By- Bryan Glick, Editor in chief
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News
06 Dec 2013
Chancellor George Osborne announces datacentre carbon tax break in Autumn Statement
George Osborne exempts datacentre operators from blanket carbon taxes in exchange for climate change agreements Continue Reading
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News
05 Dec 2013
Government Digital Service no longer involved with Universal Credit IT development
The Government Digital Service ends direct involvement in the development of the “enhanced IT” for the Universal Credit sheme Continue Reading
By- Bryan Glick, Editor in chief
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News
03 Dec 2013
Scabal moves to the cloud for storage flexibility
Clothing manufacturer Scabal is moving its entire IT infrastructure to Interoute’s cloud for flexibie storage Continue Reading
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News
03 Dec 2013
Where is Satyam now? Well, it’s not Satyam for a start
Satyam, which was rescued from collapse in 2009, has plans for restoring its position as a top-tier Indian IT services provider Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
29 Nov 2013
IT budgets to rise by 3% in 2014 as companies step up spending on mobile
IT spending will increase by 3% in 2014, up from 1.8% last year. But shadow IT spending will add another 40% to technology budgets Continue Reading
By- Bill Goodwin, Computer Weekly
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News
26 Nov 2013
IT suppliers relaxed about contract visibility
IT and BPO suppliers Atos and Capita say they are relaxed about being more open about the often obscured details of large government contracts, as outsourcing giants are put under pressure by MPs to open up to public scrutiny Continue Reading
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News
26 Nov 2013
The state of agile software development in the UK
Lately it is more surprising to hear that businesses are developing using a methodology other than agile, such is its widespread use Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Feature
18 Nov 2013
Future Gazing: The Future of IT in 2020
The next six years will see the influence of technology accelerate, and that will mean radical changes for the role of the IT department and the CIO Continue Reading
By- Bill Goodwin, Computer Weekly
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News
14 Nov 2013
Shell delivers global SAP upgrade
Shell has simplified and standardised business processes in its business focused on refining and marketing activities for oil products and chemicals, through a global SAP upgrade Continue Reading
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News
11 Nov 2013
Fear of cloud servers fading fast among UK firms
Research shows traditionally risk-averse UK firms are being persuaded by the benefits of co-location, with more than 20% of servers now outsourced Continue Reading
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News
07 Nov 2013
'Extraordinarily poor' Universal Credit project needs clear IT stategy, say MPs
MPs say the Department for Work and Pensions must set out a clear IT strategy for Universal Credit and state how much money will be written off Continue Reading
By- Bryan Glick, Editor in chief
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News
04 Nov 2013
DWP ministers to decide whether to scrap all of the £300m Universal Credit IT
Ministers at the DWP are to decide this month whether to scrap all of the £300m Universal Credit IT systems and start again from scratch Continue Reading
By- Bryan Glick, Editor in chief
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News
01 Nov 2013
DWP refused to release Universal Credit IT review to MPs
DWP has refused to provide MPs with a copy of a review of the IT for the troubled Universal Credit project by programme chief Howard Shiplee Continue Reading
By- Bryan Glick, Editor in chief
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News
30 Oct 2013
Former Lord Justice of Appeal Hooper joins Post Office Horizon investigation
The Post Office's Horizon accounting IT inquiry appoints former Lord Justice of Appeal Anthony Hooper to chair mediation stage Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
28 Oct 2013
Six tips to help you negotiate the best deal with your datacentre provider
Your willingness to negotiate can make a big difference to the deal you get, says Anthony Day, associate at law firm DLA Piper Continue Reading
By- Bill Goodwin, Computer Weekly
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News
25 Oct 2013
Fulham football club address skills shortfall with cloud database
Fulham football club’s IT team moves its database infrastructure to the cloud with a database as a service implementation Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
16 Oct 2013
The UK is an attractive location for IT service providers
The UK is an attractive location for IT services and BPO suppliers as these services mature beyond being used merely as a cost-cutting tool Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
15 Oct 2013
OFT launches investigation into public sector IT supply
The Office of Fair Trading (OFT) has launched a formal study into the supply of IT products and services to the public sector Continue Reading
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News
09 Oct 2013
Home Office e-borders programme still using pilot IT system from 2004
Home Office yet to replace sacked Raytheon with new supplier for flagship programme to help protect UK borders Continue Reading
By- Bryan Glick, Editor in chief
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News
03 Oct 2013
IT outsourcing no longer main recession-busting tool
Process optimisation and shared services have become a higher priority than IT outsourcing Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Feature
24 Sep 2013
How Capgemini keeps its Merlin datacentre green and energy-efficient
Capgemini's Swindon-based Merlin datacentre is one of the most energy-efficient in the world. But what makes it green? Continue Reading
By- Archana Venkatraman, Datacentre Editor
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News
18 Sep 2013
MPs brand NHS National Programme for IT a 'fiasco' as posthumous costs rise
The now-axed NHS National Programme for IT (NPfIT) is still incurring significant costs following the failure of the government IT project Continue Reading
By- Caroline Baldwin, Freelance editor and journalist
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News
12 Sep 2013
TSB’s reliance on Lloyds IT could impair new bank's competitiveness
New high street bank TSB might struggle to compete as a result of its reliance on the IT systems of Lloyds Banking Group, says OFT Continue Reading
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News
11 Sep 2013
£200m of Universal Credit IT could be scrapped, MPs told
£200m of IT work on the troubled Universal Credit programme could be written off, says government project management chief Norma Wood Continue Reading
By- Bryan Glick, Editor in chief