IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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News
01 Dec 2023
Post Office lawyer with his fingerprints all over IT scandal spreads blame
Senior Post Office criminal lawyer was just following orders and claims his only mistake was believing those that told him the Horizon system was robust Continue Reading
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News
30 Nov 2023
Slow government response to Post Office scandal compensation forces new legislation
Subpostmasters who exposed widest miscarriage of justice in UK history still waiting for compensation after decades of fighting Continue Reading
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News
11 Oct 2016
IR35 dispute prompts mass walkout of IT contractors from MoD agency
Public sector IT contractors leave UK Hydrographic Office en masse over IR35 clampdown, Computer Weekly understands Continue Reading
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News
28 Sep 2016
BlackBerry ends production of mobile phones
Canadian firm to focus on a strategy built around software development, including security and applications, and mobile device management Continue Reading
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News
20 Sep 2016
Essex hospital trust upgrades IT infrastructure
Mid Essex NHS Trust upgrades its storage infrastructure to keep up with increasing volumes of data Continue Reading
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E-Zine
14 Sep 2016
Is Europe a growing datacentre destination?
In this quarter’s issue of CW Europe, we ask whether European datacentres will benefit from the UK’s exit from the EU. As the dust settles on the EU referendum and the new-look US-Europe Privacy Shield data transfer agreement, we look at what it could mean for European datacentre operators. For example, 451 Research issued an advisory note several days after the result of the EU referendum, suggesting operators have slowed or suspended datacentre planning until a clearer idea emerges of how the post-Brexit world will pan out. Continue Reading
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Opinion
08 Sep 2016
A new nearshoring game is emerging
Countries selling themselves as nearshore business services locations need to change their sales pitches to avoid becoming like all the other countries doing the same Continue Reading
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News
30 Aug 2016
Cloud firm Backbone relegates X-IO SAN with Atlantis tiered storage
London-based Backbone uses Atlantis USX as storage virtualisation layer on top of PCIe flash and X-IO and as a stepping stone to hyper-converged infrastructures Continue Reading
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News
02 Aug 2016
Nordic CIO interview: Liv Fiksdahl, DNB
CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business Continue Reading
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News
28 Jul 2016
Nordic CIO interview: Vesa Erolainen, Pöyry
Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it Continue Reading
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News
28 Jul 2016
Revealed: The battle for GDS – how Whitehall mandarins are trying to carve up digital strategy
Insiders say senior civil servants want to break up the Government Digital Service and return IT to its previous departmental model Continue Reading
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News
26 Jul 2016
Date set for landmark hearing into EU-US data transfers
Irish court hearing triggered by Austrian law student Max Schrems could have huge implications for EU-US trade and the data privacy rights of millions of EU citizens Continue Reading
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Feature
08 Jul 2016
CW@50: A history of IT outsourcing
Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading
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News
06 Jul 2016
Lufthansa IT services arm transforms to meet customer demands
IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies Continue Reading
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News
05 Jul 2016
Nordic CIO interview: Tore Burheim, University of Bergen
IT director of Norwegian university tells Computer Weekly about digitising education and creating co-operative clusters Continue Reading
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News
04 Jul 2016
Facilities firm ISS picks IBM Watson IoT to manage client sites
Danish outsourcing and services firm signs new deal with IBM to use Watson’s internet of things capabilities to better manage its clients’ properties Continue Reading
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News
17 Jun 2016
Hays Recruitment service desk project is all gain and no pain
The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation Continue Reading
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News
27 May 2016
Bristol Water outsources IT as business model transforms
Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model Continue Reading
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News
04 May 2016
Shell the latest multinational to insource IT offshore
Oil giant Shell is the latest large business to announce plans to insource its IT operations at a delivery centre in Bangalore, India Continue Reading
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News
25 Apr 2016
Lloyds Bank offshores more IT roles to India
Lloyds Banking Group is offshoring more IT jobs to India as part of its latest cost-cutting announcement Continue Reading
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News
25 Apr 2016
EE to onshore all customer service calls
Mobile operator EE attempts to improve customer services by bringing call handling onshore Continue Reading
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News
21 Apr 2016
GCHQ told analysts to assume surveillance 'bulk data' is legal
Documents obtained by charity Privacy International reveal insights into GCHQ’s collection of sensitive bulk data, as lawyers question the impact of surveillance on legal privilege, fair trials and protection of whistleblowers Continue Reading
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News
19 Apr 2016
Singapore SME makes HR analytics affordable for other small companies
A small supplier in Singapore is offering other SMEs a SAS-based HR software shared service Continue Reading
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News
15 Apr 2016
Capgemini to build 100-strong team of blockchain specialists
The IT services firm is building a team of 100 blockchain experts as banks start to consider the technology as the future of financial services Continue Reading
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News
11 Apr 2016
BBC outsources finance and accounting technology to IBM
IBM will take over the BBC’s accounting and payroll services from SopraSteria in November 2016 as part of a five-year contract Continue Reading
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News
01 Apr 2016
IT services firm creates 500 jobs in Welsh local authority
IT services firm CGI creates 500 jobs in south Wales following a £3.2m investment from the Welsh government Continue Reading
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News
30 Mar 2016
HMRC reaches agreement with IT suppliers on Aspire contract exit
HM Revenue & Customs (HMRC) plans on going to market next month for a number of smaller IT services contracts for a phased exit of its Aspire outsourcing deal Continue Reading
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News
30 Mar 2016
Security should be driven by business, says Corvid’s Andrew Nanson
Information security should be business-driven and investments assessed for their effectiveness and business value, according to Corvid CTO Continue Reading
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Feature
29 Mar 2016
Hunters: a rare but essential breed of enterprise cyber defenders
They wait, they watch, they search the outer reaches of networks and the darkest corners of the web, setting traps, crafting tools, collecting evidence and going in pursuit: they are the hunters Continue Reading
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News
29 Mar 2016
Dell offloads services arm to fund EMC acquisition
Dell dumps its services business as it gets ready to take over EMC Continue Reading
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News
24 Mar 2016
The dawn of managed services in the Middle East
Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies Continue Reading
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News
23 Mar 2016
Danish utility NRGi goes offshore for IT platform transformation
Danish utilty NRGi has outsourced its IT to Indian services supplier Wipro as it attempts to transform its operations amid increased competition Continue Reading
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News
23 Mar 2016
GDS preps guidance for third-party suppliers to deliver 'government as a platform'
Government Digital Service (GDS) chief insists "pragmatic extensions" to outsourcing contracts implies nothing permanent in push for "government as a platform" (GaaP) Continue Reading
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News
21 Mar 2016
Norway’s Storebrand chooses Cognizant for digital transformation
Norwegian financial services firm becomes the latest Nordic-based organisation to sign a major IT outsourcing deal with an India-based supplier Continue Reading
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News
17 Mar 2016
Which IT services suppliers are European businesses most satisfied with?
TCS has won top spot for European customer satisfaction for the third year running, according to Whitelane Research Continue Reading
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E-Zine
16 Mar 2016
CW Europe – March 2016
India once again topped a list of best places to offshore IT and business process outsourcing (BPO) services but, as global delivery becomes the norm, organisations will increasingly look for other locations for a better balance. An annual study from management consultancy AT Kearney revealed its top 55 locations, with India leading the way. But organisations now have many more options, as their criteria for choosing a particular destination extends beyond cost. And it is now common for organisations to use several offshoring locations. Continue Reading
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News
15 Mar 2016
Nationwide unifies business and public Wi-Fi in 700 branches
Nationwide Building Society rolls out a unified Wi-Fi network across both its public and enterprise properties Continue Reading
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News
10 Mar 2016
Indian suppliers are mopping up Nordic business
Indian IT suppliers are blazing a trail in the Nordic region with large deals and major local investments Continue Reading
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E-Zine
08 Mar 2016
Building datacentres under the sea
In this week’s Computer Weekly, we look at Microsoft’s trial of an underwater datacentre and assess the technology and environmental implications of running cloud services under the sea. As PC suppliers build new products around Windows 10, we ask if the desktop PC is set to be reinvented. And with ransomware on the rise, we examine the threat of cyber extortion. Read the issue now. Continue Reading
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Feature
07 Mar 2016
Co-ordinate outsourced services with Siam
We look at the practical considerations of implementing an effective service integration and management strategy Continue Reading
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News
23 Feb 2016
Outsourcer MSXI puts Microsoft cloud in driving seat
Business process outsourcer MSXI has replaced Salesforce with a Microsoft business applications stack to support its car dealership business Continue Reading
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News
19 Feb 2016
CIO interview: Catherine Doran, Royal Mail
Royal Mail CIO talks about replacing legacy systems, new contracts and moving to a platform-based model Continue Reading
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News
17 Feb 2016
Electronics supplier RS Components outsources business process systems in online push
Electronics manufacturer RS Components outsources its corporate software development to Atos in a bid to modernise its customer services Continue Reading
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News
17 Feb 2016
HMRC shares details of IT transformation plans
HM Revenue & Customs has published its IT strategy outlining how it plans to transform its IT estate by taking a platform approach, moving to virtual infrastructure and cloud-based services Continue Reading
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E-Zine
16 Feb 2016
How AstraZeneca saved $350m by insourcing IT
In this week’s Computer Weekly, we talk to pharmaceutical giant AstraZeneca to find out why it brought its outsourced IT back in-house, and how it saved $350m per year as a result. As the data protection debate rages around Europe, we ask if the new EU/US Privacy Shield agreement will protect citizens’ data. And we examine the relative merits of datacentre colocation and the cloud. Read the issue now. Continue Reading
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News
11 Feb 2016
Digital internships in India with TCS now open to UK graduates
India’s biggest IT supplier, Tata Consultancy Services, plans to recruit 1,000 UK graduates for paid internships over the next four years Continue Reading
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News
10 Feb 2016
Insurance giant RSA announces another outsourcing deal
Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture Continue Reading
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News
10 Feb 2016
AstraZeneca IT insourcing exceeds expectation
The man heading up AstraZeneca’s project to insource its IT updates Computer Weekly on progress and explains the early benefits being reaped Continue Reading
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News
08 Feb 2016
Assa Abloy outsources IT transformation to Wipro
Swedish lock maker has outsourced its IT infrastructure to Indian IT services firm Continue Reading
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News
08 Feb 2016
CIOs urged to act on datacentre power outage threats
Colocation provider Verne Global calls on CIOs to pay attention to Institution of mechanical engineers' concerns over sustainability of UK energy supply Continue Reading
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News
04 Feb 2016
Insurance giant RSA outsources to Wipro
Insurance group takes on infrastructure as a service from Indian supplier Wipro in a bid to consolidate its European IT Continue Reading
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News
02 Feb 2016
NHS London Procurement Partnership to tender for EPR framework
The NHS London Procurement Partnership plans clinical digital information systems framework tender to support the "paperless by 2020" agenda Continue Reading
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News
01 Feb 2016
Göteborg Energi outsources IT with €40m deal
Nordic energy company will use outsourcing agreement as a platform to modernise its IT environment Continue Reading
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News
27 Jan 2016
CIO interview: Jo De Vliegher, Hydro
The CIO at Norway's Hydro has established an IT department that allows for regional autonomy and central guidance at the same time Continue Reading
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News
27 Jan 2016
Average DDoS attacks fatal to most businesses, report reveals
Criminal activity is top motivation for DDoS attacks as average attacks become strong enough to down most businesses, Arbor Networks report reveals Continue Reading
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News
26 Jan 2016
Wal-Mart to make huge data and analytics investment in India
Retail giant Wal-Mart is investing heavily in its IT development centre in Bangalore, turning the city into its most important centre outside the US Continue Reading
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E-Zine
26 Jan 2016
Beyond India – the emerging outsourcing destinations
In this week’s Computer Weekly, we look at the growing number of offshore alternatives to the dominant outsourcing destination of India and assess their relative merits. We examine how to respond if your organisation is affected by a data breach. And we analyse how virtualisation technology can help improve your disaster recovery strategy. Read the issue now. Continue Reading
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News
25 Jan 2016
Alstom outsources IT transformation to HCL Technologies
Train engineering company Alstom has outsourced its IT to HCL Technologies as part of a five-year transformation project Continue Reading
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News
20 Jan 2016
Bournemouth Council considers bringing IT back in-house
Bournemouth Council could bring IT and other services back in-house to gain more control over its budget and meet tough cost-cutting targets Continue Reading
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News
20 Jan 2016
Met Police appoints Angus McCallum as CIO
BG Group’s Angus McCallum is the Metropolitan Police’s CIO, heading up its Digital Policing arm and serving on the management board Continue Reading
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News
19 Jan 2016
Cornwall Council transfers 270 staff back in-house as BT deal ends
Cornwall Council’s £160m outsourcing deal with BT has officially come to an end as the council transfers 270 staff back in-house Continue Reading
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News
19 Jan 2016
Offshoring IT services: Beyond the usual suspects
India is the prime location for offshoring IT – but it may not be the best fit for every business, and there are now many alternatives around the world Continue Reading
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News
14 Jan 2016
GMB takes concerns over British Airways IT outsourcing to MPs
Trade union fears that the expansion of IT outsourcing at BA is a risk to security and will see UK jobs disappear Continue Reading
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News
13 Jan 2016
Watchdog urges US nuclear agency to close cyber security gaps
An audit report has called on the US nuclear agency to revise its IT contracts to ensure better cyber security Continue Reading
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News
12 Jan 2016
India still top destination for global service delivery
Technological development and changing model for offshore business services and IT could threaten India’s dominance Continue Reading
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Feature
05 Jan 2016
Interview: James Bamford on surveillance, Snowden and technology companies
Investigative journalist and documentary maker James Bamford was among the first to uncover the secrets of the US National Security Agency and its global surveillance Continue Reading
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News
29 Dec 2015
Top 10 IT outsourcing stories of 2015
IT outsourcing is as popular as ever to organisations that want to focus on core business. Here we look at some of the top articles on the subject in 2015 Continue Reading
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News
23 Dec 2015
CIO interview: Henry Cohen, CIO, Telegraph Media Group
The newspaper publisher is developing an agile mindset in response to the growth of digital over printed publications Continue Reading
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News
16 Dec 2015
Etihad Airways chooses Cognizant to support digital transformation
Airline aims to improve customer satisfaction by implementing programme of digital developments Continue Reading
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News
09 Dec 2015
Volvo finance department expands system support beyond Sweden
Volvo Group Treasury has extended an outsourcing agreement with Virtusa to give it the same support response times worldwide Continue Reading
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News
07 Dec 2015
Low-cost Nordics expect datacentre growth
The Nordics offers advantages as a datacentre location, with each of its five countries offering something different Continue Reading
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News
04 Dec 2015
India’s HCL opens Estonian operation to support Nordic customers
HCL Technologies opens an Estonian delivery centre which will support customers across Europe, including those in the Nordic region Continue Reading
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News
03 Dec 2015
VMware research shines light on volume of UK enterprise data stored overseas
A poll of UK IT decision makers suggests just 37% know exactly where their enterprise data is located Continue Reading
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News
02 Dec 2015
Interview: BT CEO Gavin Patterson
For BT CEO Gavin Patterson, the UKtech50 most influential person in UK IT 2015, the network is a vital tool to balance the demands of a global services business with the responsibility of being the national incumbent telecoms operator Continue Reading
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News
01 Dec 2015
Infinity SDC sells Slough datacentre assets to rival Virtus
Virtus expands greater London datacentre portfolio by purchasing rival's colocation facility in Slough Continue Reading
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News
01 Dec 2015
Rural payments problems led to 40% increase in costs, says NAO report
Inappropriate behaviour and too much focus on IT procurement led to rural payments programme costs spiralling to 40% over budget, says National Audit Office report Continue Reading
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News
26 Nov 2015
Use legal protection to soften cyber attack impact, says Kemp Little
IT outsourcing provides an opportunity for businesses to transfer risk and recover losses from cyber attacks, says law firm Kemp Little Continue Reading
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News
20 Nov 2015
HMRC Capgemini staff transfer consultation not as flexible as hoped, says union
With less than two weeks left until HMRC’s deadline for transferring 250 Capgemini staff in-house, talks aren’t going as well as hoped, says the Public and Commercial Services Union Continue Reading
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News
18 Nov 2015
George Soros backs IT services in eastern Europe
George Soros is investing in an IT company that delivers services to global companies from Ukraine Continue Reading
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News
17 Nov 2015
Deutsche Bank signs India’s HCL Technologies for digital services and systems integration
Deutsche Bank is expanding its long-established relationship with IT services supplier HCL Technologies as it forges on with its digital transformation Continue Reading
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News
11 Nov 2015
Ministry of Defence CIO explains defence as a platform
Mike Stone took to the stage at the Microsoft Future Decoded event to explain the Ministry of Defence’s plan for defence as a platform Continue Reading
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News
02 Nov 2015
000Webhost blames PHP exploit for breach of 13.5 million records
Unencrypted passwords for a free web hosting firm were on sale for five months before customers were notified their records had been leaked, according to a security researcher Continue Reading
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News
28 Oct 2015
Volvo Group sells Swedish external IT to Indian supplier HCL Technologies
Vehicle manufacturer Volvo Group is selling some of its IT operation in Sweden to Indian supplier HCL Continue Reading
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News
26 Oct 2015
Outsourcing renewals: Where do I source services?
With thousands of IT services contracts coming up for renewal, CIOs should take a careful look at where they source services from Continue Reading
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News
22 Oct 2015
Kent signs £23m digital services contract with Agilisys
Agilisys to manage Kent County Council's digital services and customer contact in a six-year contract Continue Reading
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News
21 Oct 2015
Nationwide Building Society outsources IT infrastructure
Nationwide has outsourced its IT infrastructure to Capgemini for the next five years to bring it up to date for the digital age Continue Reading
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News
19 Oct 2015
HMRC VAT rules cut cloud costs by 20% for NHS and government departments
An HMRC ruling on reclaiming tax on cloud services could drive up the use of off-premise technologies in the public sector Continue Reading
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E-Zine
19 Oct 2015
IT giants Dell and EMC unite
In this week's Computer Weekly, Dell's proposed $67bn acquisition of EMC would be the biggest in the history of IT – we assess the implications. £175bn of IT outsourcing contracts come up for renewal in the next three years- what are your options? And we hear from IT leaders about security and the internet of things. Read the issue now. Continue Reading
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News
19 Oct 2015
Opera chooses Workday over Oracle as it moves HR to cloud
Browser company Opera opts for slick internal IT as it competes with Apple and Google for skilled technologists Continue Reading
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News
16 Oct 2015
ServiceNow powers Royal Mail multi-sourcing
As part of its £500m IT transformation, Royal Mail has deployed ServiceNow to manage new suppliers Continue Reading
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News
16 Oct 2015
CIO interview: Olivier Smith, head of IT at Sweden's Hi3G Access
The IT department at Swedish telco Hi3G is on a mission to a utopian planet, with Olivier Smith at the controls Continue Reading
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News
13 Oct 2015
TfL appoints 12 companies for IT systems framework
Capita, CSC, Atos and CGI are among the firms on TfL’s IT systems framework contract, which is worth between £80m and £95m Continue Reading
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E-Zine
12 Oct 2015
Europe's data privacy shake-up
In this week's Computer Weekly, after the European Court of Justice ruled the Safe Harbour agreement invalid, we assess the implications for transatlantic data protection. We find out why DVLA has brought its IT back in-house after a 13-year outsourcing deal. And we look at the role of IT in cutting costs in the NHS. Read the issue now. Continue Reading
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News
09 Oct 2015
Finnair selects IBM for cloud transformation
Finnish airline outsources IT transformation to IBM as it moves to introduce digital services to customers Continue Reading
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News
08 Oct 2015
Gloucester City Council extends Civica IT outsourcing deal
The council’s outsourcing deal with Civica will not end until October 2021, as it signs a three-year extension contract Continue Reading
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News
06 Oct 2015
Hundreds of Evry staff in the Nordics to move to IBM in billion-dollar IT outsourcing deal
Around 600 Evry staff in the Nordics are to move to IBM in $1bn IT outsourcing deal that sees the firm hand over its IT infrastructure for the next 10 years Continue Reading
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News
05 Oct 2015
DVLA brings IT back in-house after decades of outsourcing
After the DVLA's two-year project to bring its IT back in-house, its outsourcing strategy – set up during the Thatcher years – came to an end in September 2015 Continue Reading
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News
03 Oct 2015
What to consider when IT outsourcing contracts come up for renewal
Outsourcing contracts worth billions of pounds come up for renewal over the next few years – but unprecedented industry change complicates the CIO's decision Continue Reading
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News
02 Oct 2015
IT added to list of essential services to protect insolvent companies
Changes to legislation mean IT suppliers can no longer switch off services when a customer in financial trouble is unable to pay Continue Reading
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News
30 Sep 2015
Accenture spends €25m on European centre in Dublin
Accenture will open a European technology hub in Dublin that will recruit 200 people and focus on modern technologies Continue Reading
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News
28 Sep 2015
CIO interview: Daniel Marion, head of ICT at Uefa
Football might be Uefa's core business, but without IT and the cloud that underpins it, the company's commercial activities would not function Continue Reading
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E-Zine
28 Sep 2015
Keeping app pirates at bay
In this week's Computer Weekly, we look at how digital piracy is affecting app developers – and what they can do about it. The man behind the controversial NHS Care.data project has quit – what will it mean for the troubled programme? And we find out how digital disruption is affecting the insurance market. Read the issue now. Continue Reading