IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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News
22 May 2025
HMRC begins escape from Fujitsu’s grip through £500m contract
HMRC looking for a supplier to support its planned exit from three Fujitsu datacentre contracts Continue Reading
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News
21 May 2025
M&S cyber attack disruption likely to last until July
M&S says it has moved into recovery mode after a ransomware attack, but expects some disruption to persist throughout the coming weeks Continue Reading
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News
17 Sep 2019
Travelex launches fintech platform for B2B customers
Travelex has launched a digital platform that enables businesses to use its services via application programming interfaces Continue Reading
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News
13 Sep 2019
Industry opposition to no-deal Brexit hardens, says TechUK
A survey of TechUK members has found that 71% believe a no-deal Brexit at the end of October will negatively affect them in spite of their preparations Continue Reading
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E-Zine
12 Sep 2019
CW Europe: Dutch authorities call temporary halt to datacentre construction
Two Dutch municipalities are putting all datacentre construction on hold while they put together a strategy to help them control developments. A local alderman said datacentres take up a lot of space and place a large burden on the electricity grid. Also read how France is racing ahead of Germany in making the most of service companies in India, and about Google’s plans for a new datacentre and technology training hub in Finland. Continue Reading
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News
03 Sep 2019
Allied Irish Banks selects cloud platform for digital transformation
Bank is streamlining its operations through a cloud platform from nCino Continue Reading
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News
28 Aug 2019
HMRC under fire over 'scaremongering' IR35 clampdown letters targeting GSK IT contractors
GSK contractors that have received “scaremongering” letters from HMRC, urging them to review their engagements with the company from an IR35 perspective, are being urged not to panic, as the missives have no legal basis, claim experts Continue Reading
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Feature
21 Aug 2019
French national research centre insources with Rubrik backup
France’s national research organisation wanted to insource IT back from Atos and built its private cloud on VMware across two locations with Rubrik appliances for backup Continue Reading
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News
20 Aug 2019
Buyers think SD-WAN is too expensive and complicated
Building and maintaining an SD-WAN is perceived as a complicated endeavour, and the industry’s messages are not getting through, says a new report Continue Reading
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Feature
13 Aug 2019
Financial services and cloud: Delivering digital transformation in a highly regulated industry
The financial services community has gone from being one of the least likely sectors to adopt cloud to becoming one of its keenest users, as regulator attitudes to using the technology have become more accommodating Continue Reading
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News
12 Aug 2019
Hundreds of Post Office branches hit by new Horizon problem
Subpostmasters suffering slow running and frozen terminals while Post Office searches for a fix to issues apparently caused by a software update Continue Reading
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News
02 Aug 2019
Birmingham City Council ends 13-year IT contract with Capita
Local authority to bring IT services in-house, saying “the time is right to transfer the services back to the council” Continue Reading
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News
24 Jul 2019
French and German companies have contrasting fortunes in India
France is racing ahead of Germany when it comes to making the most of service companies in India Continue Reading
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News
18 Jul 2019
Welsh council aims to cut back-office processing costs by 95% through automation
A council in South Wales is expecting to reduce the cost of human resources business processes by up to 95% through robotic process automation Continue Reading
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News
15 Jul 2019
US judge dismisses challenge over Department of Defense mega-cloud contract
The US Department of Defense looks set to award a $10bn cloud contract after a legal challenge to the procurement process failed Continue Reading
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News
11 Jul 2019
Draft finance bill dims hopes of private sector reprieve on April 2020 roll-out of IR35 reforms
Publication of the draft IR35 private sector reform legislation dims hopes the government might announce a delay to rolling out the changes in April 2020 Continue Reading
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News
11 Jul 2019
University of Bristol upgrades to Nimble as it takes IT off-site
Higher education institution gets trouble-free hybrid flash performance from Nimble and stores 600TB of data at two colocation sites to which it is transitioning from on-campus Continue Reading
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Podcast
09 Jul 2019
Podcast: The Computer Weekly Downtime Upload – Episode 23
In this week’s episode of the Computer Weekly Downtime Upload podcast, Ryan Priest rejoins the show to help this week’s co-hosts, Caroline Donnelly and Clare McDonald, take a light-hearted look at the past week in tech Continue Reading
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News
02 Jul 2019
Sweden’s Protective Security Act targets cyber risks
IT suppliers must comply with tighter cyber security requirements, but are being offered help from government agencies Continue Reading
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News
01 Jul 2019
NTT picks London for newly formed global business
NTT says unifying its various units under one umbrella and basing it in London will help it take full advantage of both its clients’ demands for joined up digital services, and the capital’s booming tech economy Continue Reading
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Feature
28 Jun 2019
Exploring UCaaS: The main benefits for enterprises
Getting unified communications-as-a-service right can mean more agility, higher productivity, and cost control Continue Reading
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News
26 Jun 2019
TietoEVRY merger headlines wider consolidation in Nordic IT industry
The merger of Tieto and Evry is only part of the widespread consolidation that is hitting the region’s tech sector Continue Reading
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News
26 Jun 2019
Wider threat campaign behind Wipro breach
A sophisticated, far-ranging threat campaign was behind the breach at Indian IT services firm Wipro in April, which was not an isolated incident, RiskIQ report reveals Continue Reading
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News
25 Jun 2019
Three Finnish banks, one core IT platform
Can a shared core IT platform enable three Finnish banks to become more efficient yet maintain individual competitiveness? Continue Reading
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News
24 Jun 2019
Release date clarification sought for revamped CEST tool as private sector IR35 reforms near
HMRC is under growing pressure to say when its revamped IR35 online tax status tool will be released, as stakeholders air grievances over current issues with the answers it produces Continue Reading
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News
20 Jun 2019
HCL delivers digital services to Cricket Australia
Cricket governing body chooses Indian IT supplier to expand the boundaries of its customer engagement platforms Continue Reading
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News
19 Jun 2019
Finland’s Tieto and Norway’s Evry merge to fend off competition from Indian suppliers
Two of the Nordic region's biggest IT suppliers merge as competition in their home region increases Continue Reading
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News
17 Jun 2019
HMRC urged to delay April 2020 extension of IR35 rules to private sector by 'at least' 12 months
An analysis of the responses HMRC has reportedly received to its consultation on extending the IR35 tax avoidance reforms to the private sector suggests the tax agency is coming under pressure to put its plans on hold for at least 12 months Continue Reading
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News
14 Jun 2019
IT outsourcing is increasing, but not as we know it
IT outsourcing is growing in the UK, as organisations spend more as part of their digital transformations Continue Reading
- 07 Jun 2019
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Opinion
05 Jun 2019
Collaboration between local public services and industry is key to innovation
The launch of the new London Office for Technology and Innovation is an opportunity to examine how industry and government can work together better to improve local innovation Continue Reading
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News
05 Jun 2019
Finland’s Tieto reorganises to grab growth opportunities
Tieto is cutting costs as part of its growth plan that will see hundreds of job cuts in Finland and Sweden Continue Reading
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News
15 May 2019
Stella McCartney and Google Cloud start machine learning and fashion-focused sustainability push
Stella McCartney and Google Cloud are embarking on a joint pilot project that will draw on the tech giant's machine learning and cloud-based data processing portfolio to help clean up the fashion industry's supply chains Continue Reading
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News
14 May 2019
Public sector outsourcing spend plummets
Private sector outsourcing dominated spending in the UK during the first quarter of 2019 Continue Reading
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Feature
08 May 2019
XaaS models are reshaping the future of outsourcing
The outsourcing sector is suffering reputational damage after some high-profile failures, just as companies are turning to the "as-a-service" model instead. Can the two approaches co-exist? Continue Reading
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News
07 May 2019
Red Hat CEO weighs in on hybrid cloud play
Jim Whitehurst claims Red Hat’s ability to support an entire technology stack is valuable to enterprises that want a common platform on-premise and in the cloud Continue Reading
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News
07 May 2019
Technical error on Capita system puts Barnet council staff out of pocket
A system error that led to Barnet council staff being incorrectly paid is the latest complaint about a back-office outsourcing contract with Capita Continue Reading
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News
26 Apr 2019
Dutch road management organisation encourages startups to innovate
Dutch highway management agency RWS is sharing data with the private sector to stimulate innovation Continue Reading
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E-Zine
11 Apr 2019
CW Middle East: Visibility and security of networks are top IT priorities
The 2019 Computer Weekly/TechTarget IT Priorities survey shows that enterprise buyers in the Middle East, like those in the UK and Europe, are looking to lock down their networks in the face of an almost constant barrage of threats and malicious actors. Also read how Facebook planned to use its Android app to track the location of its customers and to allow advertisers to send political advertising, and what further details operator O2 has revealed about how it is planning for the advent of 5G. Continue Reading
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Opinion
04 Apr 2019
What Belarus offers the tech sector
Belarus might not be as well known for its IT as some of its neighbours, but it is pushing its head above the parapet Continue Reading
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News
04 Apr 2019
National Savings and Investments makes £300m extension to Atos deal
UK government-owned savings bank adds three years to IT services contract with French supplier Continue Reading
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News
15 Mar 2019
Subpostmasters achieve ‘stunning victory’ against Post Office in Horizon case
Judge rules that Post Office showed “oppressive behaviour” in response to claimants accused of accounting errors they blamed on Horizon IT system Continue Reading
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Feature
07 Mar 2019
How Europe’s largest datacentre is helping to expand broadband access
NGD, the operator of the largest datacentre in Europe, is playing an unlikely role in helping expand access to full-fibre broadband in south Wales. We find out how, and why Continue Reading
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News
06 Mar 2019
Keep pace with device management with DaaS
Adoption of device-as-a-service offerings is expected to improve as more enterprises migrate to Windows 10 over the next two years Continue Reading
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News
01 Mar 2019
IBM deal to drive Nordea’s IT-led transformation
Nordea is expanding its relationship with IBM through a deal that will give it access to the skills and resources required to keep pace with the digital revolution in banking Continue Reading
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News
27 Feb 2019
NHS software deal tops public sector spending on new IT contracts in 2018
Department of Health’s Windows 10 contract was the biggest public sector deal signed last year Continue Reading
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News
21 Feb 2019
Government revises outsourcing guidelines to balance risk with suppliers
The government has published its latest guidelines on public sector outsourcing Continue Reading
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News
19 Feb 2019
Bank of England to migrate from core system with a one-off big bang
The Bank of England will migrate from its current core settlement system with a 'big-bang' migration before the end of 2025 Continue Reading
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Podcast
19 Feb 2019
Podcast: The Computer Weekly Downtime Upload – Episode 4
In this week’s episode of The Computer Weekly Downtime Upload podcast, the team covers Matt Hancock’s bid to get the NHS to embrace email, the government’s push to extend IR35 to the private sector, and how technology can transform staff training Continue Reading
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News
12 Feb 2019
Deloitte will double Hyderabad workforce to support demand for technology services
Deloitte will add 40,000 staff at its operation in Hyderabad, with IT professionals accounting for a significant portion of employees Continue Reading
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Podcast
12 Feb 2019
Podcast: The Computer Weekly Downtime Upload – Episode 3
In this week’s episode of The Computer Weekly Downtime Upload podcast, the team covers Brexit (again), Marks & Spencer’s efforts to court startups in the name of digital transformation, and a watercolour-based digital preservation case study Continue Reading
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News
06 Feb 2019
UK’s IT and BPO spend plummets because of Brexit uncertainty
UK businesses cut their investment in IT and business process outsourcing last year because of confusion over Brexit, but there was a 68% rise in public sector spending Continue Reading
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News
28 Jan 2019
Hong Kong’s JOS eyes Singapore IT services market
The IT services firm claims to have an edge in being less rigid than larger rivals in pushing for specific IT implementation methodologies that may not suit the needs of mid-tier customers Continue Reading
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News
23 Jan 2019
Finnish banks to share core banking platform and supplier
Three banks in Finland have hired an IT services supplier to build a shareable core banking platform Continue Reading
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News
17 Jan 2019
Vodafone and IBM prep user clouds for future network tech
Companies expand existing collaboration to enable enterprise customers to prepare for the impact of advanced networking technologies Continue Reading
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News
17 Jan 2019
CenturyLink opens Singapore SOC amid security services boom
US telco’s second Asia-Pacific security operations centre in Singapore is one of eight globally as it bids to carve a slice of the security services market Continue Reading
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News
16 Jan 2019
New Zealand faces more state-sponsored attacks
Nearly four in 10 cyber security incidents recorded by the National Cyber Security Centre were the work of state-sponsored threat actors Continue Reading
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News
17 Dec 2018
Financial services giant transforms application delivery through HCL
Dutch financial services firm Aegon is outsourcing the management of its fintech supplier network Continue Reading
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E-Zine
13 Dec 2018
CW Europe: Russia banks on electronic payments
A recent study by Sberbank, Russia’s largest state-run lender, shows the country has experienced a cashless payment boom over the past decade. Also read about the attempt by four Russians to break into the networks of the Organisation for the Prohibition of Chemical Weapons in The Hague, and why the Estonian government is directly targeting IT professionals in the UK. Continue Reading
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News
07 Dec 2018
Hybrid cloud in Australian government removes supplier lock-in
Australian public sector could take the hybrid approach to cloud computing as government’s digital transformation strategy moves ahead Continue Reading
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News
04 Dec 2018
Barclays staff to transfer to HCL as IT deal is expanded
Bank announces closure of operation in Lithuania, with employees transferring to IT services company HCL Continue Reading
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News
26 Nov 2018
Barnet Council looks to bring parts of Capita contract back in house
Barnet Council is planning to bring parts of its Capita outsourcing deal back in house, and expects the supplier to pay the council £4.12m due to delivery issues with some areas of the contract Continue Reading
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E-Zine
22 Nov 2018
CW Nordics: Swedish IT sector advises on election security
The security measures assembled and implemented around the 2018 election in Sweden were devised in consultation with leading actors within the country’s private IT sector. Also read about how Denmark’s ambition to become a leading ocation for hyperscale datacentres is gaining momentum, and why Estonia wants to recruit IT professionals from the UK. Continue Reading
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News
21 Nov 2018
Finland invests in IT to upgrade electricity network
National electricity transmission grid operator Fingrid’s Datahub system will play key role in retail market’s transition to a centralised information exchange Continue Reading
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News
21 Nov 2018
Post Office held back information about Horizon IT system errors
Post Office director admits to Horizon errors and not sharing details with subpostmaster network Continue Reading
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News
05 Nov 2018
Deutsche Bank to create cloud-based digital cheque processing system
German banking giant Deutsche Bank will replace manual and paper-intensive cheque processing methods with an automated system in the cloud Continue Reading
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News
02 Nov 2018
BT makes progress with Global Services restructuring
Telco sets out plan to get its troubled Global Services business unit fighting fit Continue Reading
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News
30 Oct 2018
How Avanade keeps pace with Microsoft and the market
Systems integrator Avanade has had to adapt to Microsoft’s evolution into an “ecosystem platform” that includes open-source software Continue Reading
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Opinion
25 Oct 2018
Mitigating third-party cyber risks in a new regulatory environment
GDPR and the NIS Directive increase the focus on managing cyber security throughout the supply chain. Organisations need to check their suppliers are compliant Continue Reading
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News
15 Oct 2018
Atos and Google open London-based digital innovation centre to boost enterprise adoption of AI
Atos and Google follow up the news of their global joint push to increase enterprise use of artificial intelligence and cloud technologies by opening London-based innovation centre Continue Reading
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E-Zine
11 Oct 2018
CW Middle East: Middle East warms to humanoid robots
Countries in the Middle East are warming to humanoid robotics, robotic process automation and artificial intelligence as these technologies become widely accepted globally. Also in this issue, read why Saudi Arabia has called on London’s fintechs to set up in the country with the promise of government support, and find out how the Gulf Warehousing Company has introduced cloud-based technology to replace paper processes used by its HR department. Continue Reading
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News
02 Oct 2018
How Australian firms are plugging the tech talent gap
Australian companies such as Atlassian and Ansarada are now turning to international options to access scarce talent Continue Reading
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News
26 Sep 2018
Indian IT giant TCS sees IBM and Accenture as nearest rivals
Rapidly-growing Tata Consultancy Services has its eyes on the US IT giants, with customer service key if it is to overtake them Continue Reading
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News
20 Sep 2018
Asda outsources app development to support digital future
Supermarket chain Asda is outsourcing its application development to HCL to access and build skills and experience in agile development methods Continue Reading
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Feature
19 Sep 2018
Employers turn to wearable technology to help staff manage work-life balance
Companies are realising that there are sound business reasons for ensuring their employees get enough sleep and exercise, so they are turning to wearable technology to help their staff stay healthy, despite the pressures of work Continue Reading
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Opinion
14 Sep 2018
Security Think Tank: Supplement security with an MSSP to raise the bar
What is the most practical and cost-effective way for organisations to identify and remediate high-risk software vulnerabilities? Continue Reading
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E-Zine
11 Sep 2018
Retailers buy into AI – the rise of artificial intelligence in retail
In this week’s Computer Weekly, we talk to leading high street and online retailers to find out how they are using artificial intelligence to get more benefits from their customer data. New research suggests outsourcing is bad for software development – we assess the issues. And we look at how to ensure data protection when using containers. Read the issue now. Continue Reading
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News
10 Sep 2018
Irish tax office testing out artificial intelligence for customer services
The Irish tax office and IT supplier Accenture tries out artificial intelligence for its customer service Continue Reading
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News
03 Sep 2018
Regulations might prove make-or-break aspect for Dutch scooter startups
If new startups get their way, the classical Dutch bicycles might soon be replaced by a new mode of transportation: a scooter. New companies see a huge potential market, but regulations might become a barrier Continue Reading
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News
03 Sep 2018
Dutch bank ING sees financial boost from employee performance management rethink
ING claims business has improved after replacing ‘scattered and fragmented’ IT systems to change the way it manages employee performance Continue Reading
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News
29 Aug 2018
IT leaders at a crossroads as they grapple with digital technology
CIOs have the opportunity to influence their company strategy as digital technology reshapes business. A survey of CIOs across 70 countries charts a path for IT leaders through emerging technologies Continue Reading
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News
23 Aug 2018
No Deal Brexit papers warn of stark future for UK tech
The government has published the first of its No Deal Brexit contingency planning notices, containing sobering messages for the UK technology industry Continue Reading
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News
16 Aug 2018
Global infosec spending to top $114bn in 2018, says Gartner
The need for improved detection, response and privacy is driving the demand for security products and services in response to security risks, business needs and industry changes, Gartner reveals Continue Reading
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News
15 Aug 2018
IR35 tech compliance will take private sector 'over a year' to achieve, warns accounting trade body
The Association of Accounting Technicians (AAT) cautions HM Revenue & Customs against rushing out IR35 reforms to the private sector, claiming it will take most businesses at least one tax year to ready their software systems for the move Continue Reading
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Opinion
14 Aug 2018
Security Think Tank: Outsource security operations, not control
What critical security controls can be outsourced and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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E-Zine
09 Aug 2018
CW Benelux: Netherlands to experiment with self-driving trains
In this issue, read how Dutch railway operator ProRail will test self-driving trains on a small set of railroad tracks to learn if they can be part of the country’s notoriously busy network. Also, find out how a network of smart towns and cities is growing in the Netherlands, and why Dutch organisations are being urged to unite to fight DDoS attacks. Continue Reading
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Opinion
06 Aug 2018
Security Think Tank: Outsource responsibility, not accountability
What critical security controls can be outsourced and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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News
06 Aug 2018
DfT pledges to spend one-third of its procurement budget on SMEs by 2022
Department for Transport’s SME action plan promises to increase its spend with small and medium-sized enterprises to 33% by the end of this parliament Continue Reading
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Opinion
03 Aug 2018
Security Think Tank: Almost all security can be outsourced, but not the risk
What critical security controls can be outsourced and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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Opinion
01 Aug 2018
Security Think Tank: Top things to consider in security outsourcing
What critical security controls can be outsourced, and how do organisations – SMEs in particular – maintain confidence that they are being managed effectively and appropriately? Continue Reading
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News
01 Aug 2018
Public sector increases outsourcing in first half of 2018
IT and business processing outsourcing in UK central government accelerates in the first half this year, almost matching the total spend by financial services firms Continue Reading
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Opinion
31 Jul 2018
Security Think Tank: A risk-based approach to security outsourcing
What critical security controls can be outsourced and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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Opinion
30 Jul 2018
Security Think Tank: Not all security service providers are created equal
What critical security controls can be outsourced, and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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News
25 Jul 2018
Government outsourcing at a crossroads, says PAC report
The government needs to change the market that supplies it with services through better contracting practices if it is to achieve anything beyond lowest price, according to a PAC report Continue Reading
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News
24 Jul 2018
Atos acquires Syntel for £2.6bn
French IT services firm buys Syntel to expand in the US and bolster its offshore delivery Continue Reading
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News
23 Jul 2018
European infrastructure cloud deals grow, as contract sizes shrink
Emea is taking on infrastructure as a service in a big way, as traditional sourcing is being pinched, according to ISG Continue Reading
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News
19 Jul 2018
Heathrow flights grounded by IT failure
Aircraft unable to take off at airport following failure of an IT system at one of BA's suppliers, that even led to the temporary closure of the control tower Continue Reading
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News
17 Jul 2018
Interview: Pippa Thomas, regional IT director, Freeman Clarke
Freeman Clarke’s regional IT director, Pippa Thomas, on the role of interim CIOs and why organisations use them Continue Reading
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News
12 Jul 2018
Brexit proposal calls for standards alignment and data sharing
Although the government’s Brexit whitepaper focuses on curbing immigration, collaboration on cyber crime, data sharing and services are among the bargaining chips Continue Reading
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News
10 Jul 2018
Analysts question Australia government’s IBM deal
Industry analysts and experts have called the wisdom of the A$1bn IBM IT deal into question, with one claiming that the federal government should have used a range of suppliers instead Continue Reading
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News
09 Jul 2018
As prime minister unveils Brexit plans, TechUK calls for deal on services
The UK tech industry wants a Brexit deal open to services, mirroring the EU trade agreement with Canada Continue Reading
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News
09 Jul 2018
Dutch government IT projects run €1bn over budget
Dutch government IT projects are costing much more money and taking far longer than expected Continue Reading
