IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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News
02 Sep 2024
UK and Ukraine digital trade deal comes into force
The UK eases access to the deep tech startup community in Ukraine through digital-only agreement Continue Reading
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News
29 Aug 2024
Primark adds five more years to IT outsourcing contract with TCS
Retailer has worked with Indian IT services giant for eight years and new agreement will take the relationship to 13 years at least Continue Reading
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News
15 Aug 2018
IR35 tech compliance will take private sector 'over a year' to achieve, warns accounting trade body
The Association of Accounting Technicians (AAT) cautions HM Revenue & Customs against rushing out IR35 reforms to the private sector, claiming it will take most businesses at least one tax year to ready their software systems for the move Continue Reading
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Opinion
14 Aug 2018
Security Think Tank: Outsource security operations, not control
What critical security controls can be outsourced and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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E-Zine
09 Aug 2018
CW Benelux: Netherlands to experiment with self-driving trains
In this issue, read how Dutch railway operator ProRail will test self-driving trains on a small set of railroad tracks to learn if they can be part of the country’s notoriously busy network. Also, find out how a network of smart towns and cities is growing in the Netherlands, and why Dutch organisations are being urged to unite to fight DDoS attacks. Continue Reading
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Opinion
06 Aug 2018
Security Think Tank: Outsource responsibility, not accountability
What critical security controls can be outsourced and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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News
06 Aug 2018
DfT pledges to spend one-third of its procurement budget on SMEs by 2022
Department for Transport’s SME action plan promises to increase its spend with small and medium-sized enterprises to 33% by the end of this parliament Continue Reading
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Opinion
03 Aug 2018
Security Think Tank: Almost all security can be outsourced, but not the risk
What critical security controls can be outsourced and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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Opinion
01 Aug 2018
Security Think Tank: Top things to consider in security outsourcing
What critical security controls can be outsourced, and how do organisations – SMEs in particular – maintain confidence that they are being managed effectively and appropriately? Continue Reading
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News
01 Aug 2018
Public sector increases outsourcing in first half of 2018
IT and business processing outsourcing in UK central government accelerates in the first half this year, almost matching the total spend by financial services firms Continue Reading
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Opinion
31 Jul 2018
Security Think Tank: A risk-based approach to security outsourcing
What critical security controls can be outsourced and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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Opinion
30 Jul 2018
Security Think Tank: Not all security service providers are created equal
What critical security controls can be outsourced, and how do organisations, SMEs in particular, maintain confidence that they are being managed effectively and appropriately? Continue Reading
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News
25 Jul 2018
Government outsourcing at a crossroads, says PAC report
The government needs to change the market that supplies it with services through better contracting practices if it is to achieve anything beyond lowest price, according to a PAC report Continue Reading
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News
24 Jul 2018
Atos acquires Syntel for £2.6bn
French IT services firm buys Syntel to expand in the US and bolster its offshore delivery Continue Reading
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News
23 Jul 2018
European infrastructure cloud deals grow, as contract sizes shrink
Emea is taking on infrastructure as a service in a big way, as traditional sourcing is being pinched, according to ISG Continue Reading
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News
19 Jul 2018
Heathrow flights grounded by IT failure
Aircraft unable to take off at airport following failure of an IT system at one of BA's suppliers, that even led to the temporary closure of the control tower Continue Reading
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News
17 Jul 2018
Interview: Pippa Thomas, regional IT director, Freeman Clarke
Freeman Clarke’s regional IT director, Pippa Thomas, on the role of interim CIOs and why organisations use them Continue Reading
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News
12 Jul 2018
Brexit proposal calls for standards alignment and data sharing
Although the government’s Brexit whitepaper focuses on curbing immigration, collaboration on cyber crime, data sharing and services are among the bargaining chips Continue Reading
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News
10 Jul 2018
Analysts question Australia government’s IBM deal
Industry analysts and experts have called the wisdom of the A$1bn IBM IT deal into question, with one claiming that the federal government should have used a range of suppliers instead Continue Reading
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News
09 Jul 2018
As prime minister unveils Brexit plans, TechUK calls for deal on services
The UK tech industry wants a Brexit deal open to services, mirroring the EU trade agreement with Canada Continue Reading
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News
09 Jul 2018
Dutch government IT projects run €1bn over budget
Dutch government IT projects are costing much more money and taking far longer than expected Continue Reading
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News
09 Jul 2018
Government needs to improve its outsourcing approach
Parliamentary committee advises government to improve its outsourcing methods in the wake of the collapse of Carillion Continue Reading
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News
04 Jul 2018
Software firm Clevermed enhances NHS user experience on Health and Social Care Network
Clevermed, a supplier of maternity and neonatal care record software to the NHS, reveals how users are benefiting after it switched to the new Health and Social Care Network Continue Reading
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News
26 Jun 2018
Norway’s National Security Agency warns IT industry about security obligations
IT service providers serving organisations in Norway have received a timely reminder about their security obligations. Continue Reading
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News
21 Jun 2018
Nokia outsources IT infrastructure and application services to HCL
Five-year deal will bring together the services delivered by four different IT companies. Continue Reading
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News
18 Jun 2018
Equinix, Digital Realty and NTT lead datacentre colocation market
NTT had the biggest market share in Asia-Pacific, while Equinix ranked third in the region during the first quarter of 2018, according to market research data Continue Reading
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News
15 Jun 2018
Nordic healthcare services provider outsources IT infrastructure
Healthcare service provider Falck is planning to transform its business with a standardised and simplified IT infrastructure at the core Continue Reading
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News
08 Jun 2018
BT’s Gavin Patterson quits under shareholder pressure
Patterson’s resignation comes just weeks after he announced 13,000 redundancies across BT Continue Reading
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News
07 Jun 2018
IT spending reaches 10-year high as CIOs struggle with digital technology strategy
IT leaders have seen their budgets and headcounts rise for the first time in 10 years, but face challenges implementing their digital strategies Continue Reading
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News
18 May 2018
IR35 reforms: Government invites feedback on plans to extend tax avoidance rules to private sector
The government is pushing ahead with its plans to explore the possibility of extending the controversial IR35 tax avoidance reforms to the private sector, much to the chagrin of stakeholders Continue Reading
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News
10 May 2018
Barclays to set up biggest office outside UK in India
Bank is expanding its presence in India with plans for an office for 8,000 staff in Pune Continue Reading
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News
02 May 2018
Fresh blow for Facebook as court refuses stay in Max Schrems legal action
Facebook has lost a legal attempt to delay the Irish High Court from seeking answers from the European Court of Justice over the legality of EU-US data transfers Continue Reading
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Opinion
02 May 2018
Outsourcing is not dead or dying – it just needs to be done properly
The collapse of Carillion and the profit warning at Capita have created a false sense of fear about the stability of the outsourcing sector Continue Reading
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News
27 Apr 2018
DWP to spend nearly £15m on GDPR
A single government department plans to spend nearly £15m on preparing for new European data protection legislation, a report reveals Continue Reading
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News
24 Apr 2018
CenturyLink takes aim at APAC market post-Level 3 merger
The US telecoms giant is expanding its footprint in Asia through its merger with Level 3, and hopes to bring its offerings on par with that of rivals in the region Continue Reading
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News
23 Apr 2018
Capita’s £500m loss raises more questions for outsourcing
The latest loss announced by Capita adds uncertainty to an outsourcing sector already tarnished by the collapse of Carillion Continue Reading
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News
19 Apr 2018
UK and Indian governments agree tech partnership
Agreement aims to identify organisations in the two countries that can work together and open up opportunities for tech entrepreneurs Continue Reading
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E-Zine
19 Apr 2018
CW ASEAN: SD-WAN helps find best route to cloud
This year, more enterprises will adopt a “cloud-first” SD-WAN architecture to support their increasingly cloud-based application mix. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises are gearing up for this eventuality. Also, read how a new HPE facility in Singapore will help build collaborative partnerships across the internet of things, and how communications service providers should embrace microservices and DevOps to thrive in the digital economy. Continue Reading
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News
18 Apr 2018
European IT services spending down as businesses focus on GDPR compliance
European organisations are reducing their spending on IT services and are redirecting resources towards becoming compliant with the EU General Data Protection Regulation Continue Reading
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News
17 Apr 2018
Norway’s tax administration combats economic crime through IT
Authority has updated its IT system to step up the fight against tax evasion Continue Reading
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News
06 Apr 2018
Business increases use of encryption in the cloud
The use of encryption has seen double-digit growth in the past year due to a number of security-related drivers, a study has revealed Continue Reading
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News
05 Apr 2018
IR35 reforms: Calls for inquiry into pre-launch tests of HMRC IR35 assessment tool
HM Revenue & Customs hits back at contractors who claim it failed to test its online IR35 status assessment tool rigorously enough in the run-up to its launch in March 2017, as calls for an inquiry into its dev and test procedures grow Continue Reading
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News
02 Apr 2018
Lawyers more influential than IT staff in cloud deployments
Traditionally considered risk-adverse, lawyers are twice as more influential than in-house technology staff about cloud, research finds Continue Reading
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News
28 Mar 2018
AWS ups ante on cloud services for Australian government
Cloud supplier AWS says government agencies can now assess the prospect of running protected workloads, following an independent cloud security assessment Continue Reading
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News
23 Mar 2018
Telefonica cuts HR running costs by 40% as it replaces hundreds of ageing IT systems
Multinational telecoms group Telefonica is on the verge of completing a project to replace 175 incompatible HR IT systems with a cloud service covering more than 40 countries Continue Reading
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News
20 Mar 2018
Croydon Council partners with Rainmaker to shake up its IT
Croydon Council has employed digital transformation specialist Rainmaker to help it change the way it delivers IT over the next three years Continue Reading
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News
20 Mar 2018
Maplin in administration: Internet connectivity issues hit in-store card payments
Internet issues at beleaguered high-street electronics retailer Maplin cause trouble at the tills in stores across the UK Continue Reading
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News
19 Mar 2018
How airlines are gearing up for the digital shift
Asian carriers are counting on personalised services, blockchain-enabled loyalty programmes, automation and predictive maintenance to lower costs and improve passenger experience Continue Reading
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News
15 Mar 2018
Infosys announces more US jobs
Indian supplier Infosys continues to open hubs and recruit more IT professionals in the US Continue Reading
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News
12 Mar 2018
Digital for rural areas worth up to £26bn to UK economy
A study commissioned by Amazon has posited that greater use of digital tools and services could be worth between £12bn and £26bn per annum to the UK economy Continue Reading
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E-Zine
08 Mar 2018
CW Europe: Germany’s Lemoncat takes catering to the cloud
Business catering startup Lemoncat has taken advantage of the affordable cost of living in Berlin and is shaking up the catering sector by harnessing the Amazon and Salesforce clouds. Also in this issue, read how Moscow’s government is taking advantage of high penetration of broadband and mobile internet to expand innovative services under the Russian capital’s smart city programme, and how organisations in the Netherlands still have much to do to comply with the General Data Protection Regulation. Continue Reading
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News
07 Mar 2018
Infosys hires thousands more US staff as part of recruitment pledge
Indian company opens new tech centre in the US to help fulfil its promise to hire more American workers while adapting to changing IT services trends Continue Reading
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News
06 Mar 2018
Norway’s Statkraft outsources IT infrastructure management
Energy company awards India’s HCL five-year IT deal in order to free up resources to focus on core business Continue Reading
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News
05 Mar 2018
Hershey’s outsources SAP roll-out to Accenture
US chocolate maker has signed up Accenture to support its SAP Hana S/4 implementation Continue Reading
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News
01 Mar 2018
Contractor confidence in HMRC’s IR35 online assessment tool remains low
Research suggests contractors still have misgivings about using HM Revenue & Customs' IR35 online assessment tool, one year on from launch Continue Reading
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News
01 Mar 2018
ANZ organisations grappling with cloud outages
A majority of organisations from Australia and New Zealand admitted in a survey that they had not fully evaluated the impact of cloud outages which were longer than they had expected Continue Reading
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News
28 Feb 2018
Chances of success with SAP are only 50-50
Companies can spend millions, but half of SAP projects fail because there is no connection between the implementation and the original business case Continue Reading
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News
27 Feb 2018
Sweden’s Systembolaget picks Evry for cloud transformation
Government-owned retailer signs major IT outsourcing agreement as part of its digital transformation programme Continue Reading
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News
23 Feb 2018
IT services giants face stiff challenge from niche players in IoT market
Traditional broad and large IT services firms are facing competition from niche industry-focused companies in the IoT services market Continue Reading
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E-Zine
22 Feb 2018
CW Nordics: Nordics CIOs’ priorities in 2018
A select group of CIOs and analysts in Denmark, Finland, Norway and Sweden give their views on the top IT priorities in 2018. As in 2017, digital transformation will continue to be a buzzword. Also read how Sweden is tightening up its cyber security defences as part of a wider national security strategy, and how Nordic banks cannot afford to slow their digital transformations as PSD2 comes into force. Continue Reading
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News
21 Feb 2018
Infosys opens delivery and innovation centre in Finland
Infosys is stepping up its Nordic presence with a new operation in Finland, with a design and innovation centre in Helsinki in spring 2018 Continue Reading
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News
15 Feb 2018
Atos investigates breach linked to Winter Olympics cyber attack
IT services firm Atos is investigating a potential security breach in response to reports that employee credentials were found in malware used to target the Winter Olympics Continue Reading
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E-Zine
08 Feb 2018
CW Benelux: Dutch IT expert on a mission to expose vulnerabilities
Dutch ethical hacker Victor Gevers took full-time leave from his IT job last year and used the time to hunt for vulnerabilities. Read about his mission to find vulnerabilities, report them responsibly and then, hopefully, get them fixed by the vulnerable parties involved. Also in this issue, read how Proximus, Belgium’s largest telecommunications operator, is leaning on Cloudify to support its adoption of network functions virtualisation, and how journalists showed that the email addresses of Dutch politicians are easy to spoof. Continue Reading
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News
06 Feb 2018
Thousands of IT jobs being created in India by European and US companies
Global businesses focus on India as they seek the best ecosystems for digital transformation Continue Reading
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05 Feb 2018
Carillion not a like-for-like comparison with IT services firms, but an overt reminder
Although Carillion’s problems are unlikely to hit major IT services suppliers, its collapse is a reminder of the need to ensure good governance Continue Reading
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News
02 Feb 2018
Global Services still problem child for BT
Challenging market conditions and lost customers at its IT services unit weigh heavily on BT’s results in the third quarter Continue Reading
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News
01 Feb 2018
NAO delivers damning report on delayed and costly DBS transformation project
The Disclosure and Barring Service modernisation programme runs three-and-a-half years behind schedule, suffers from low uptake and increased costs, says NAO report Continue Reading
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News
31 Jan 2018
Capita to offload non-core business units
Capita reveals it might sell some of its non-core business units after issuing a profit warning, which the CEO partly blames on its business being too broad and complex Continue Reading
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News
31 Jan 2018
Carillion not a like-for-like comparison with IT services firms, but an overt reminder
Although Carillion’s problems are unlikely to hit major IT services suppliers, its collapse is a reminder of the need to ensure good governance Continue Reading
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News
24 Jan 2018
Sweden puts government IT outsourcing under increased scrutiny
Government introduces rules to tighten security in IT outsourcing deals following a very public data leak last year Continue Reading
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News
23 Jan 2018
New controversies as Trump passes US Foreign Intelligence Surveillance Act
The amended Foreign Intelligence Surveillance Act, which seeks to legitimise US surveillance on foreigners, has been signed off by president Trump Continue Reading
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News
21 Jan 2018
Cloud firm speeds customer analytics with Pure Storage arrays
Cloudhelix replaces Pernix Data storage with Pure Storage FlashArray products to provide “brute force” performance approach for unpredictable customer workloads Continue Reading
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Blog Post
18 Jan 2018
There's nothing for government IT outsourcing to learn from Carillion that we don't already know
The demise of construction and services giant Carillion has brought fresh scrutiny of outsourcing in government. Frankly, you could find some event almost every year that brings fresh scrutiny of ... Continue Reading
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News
18 Jan 2018
Demand for cloud services drives increase in IT outsourcing
Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017 Continue Reading
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News
16 Jan 2018
Financial savings just the beginning for CIOs who understand code quality
Businesses need to understand the quality of the code in their applications if they are to avoid unnecessary costs and glitches Continue Reading
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Feature
10 Jan 2018
Inside DBS Bank’s digital journey
The Singapore-based bank laid the foundation for its digital strategy a decade ago, starting with an overhaul of its IT systems before going big on cloud computing in later years Continue Reading
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News
08 Jan 2018
Telco outsources digital transformation to Infosys
Belgium's biggest telco will cut legacy systems as part of a digital transformation project Continue Reading
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News
03 Jan 2018
Top IT priorities for Nordic CIOs in 2018
Nordic CIOs tell Computer Weekly about their intentions for the year ahead Continue Reading
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News
22 Dec 2017
Canada’s CGI takes top spot in UK government IT contracts for 2017
Analysis of government procurement data shows CGI topped the table for new IT deals, earning more than four times the amount of its nearest rival Continue Reading
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News
07 Dec 2017
Tieto wins Stockholm’s multimillion IT outsourcing contract
Swedish capital switches IT services provider after “administrative error” ruled original contractor out of agreement Continue Reading
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News
06 Dec 2017
Mayor of London opens Bangalore office to strengthen links with Indian businesses
City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital Continue Reading
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News
05 Dec 2017
Third of Sweden's IT providers could be gone in two years
The IT services sector in Sweden will be decimated as hundreds of local suppliers disappear Continue Reading
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News
28 Nov 2017
Fintech is increasing operational risk to banks
European Banking Association report reveals fear of greater operational risk because of increased take-up of fintech in financial services sector Continue Reading
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News
27 Nov 2017
UK IT professionals could lose out in a free trade deal between UK and India
There could be an increase in Indian IT professionals coming to work in the UK post-Brexit if a new trade deal is signed with India Continue Reading
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News
22 Nov 2017
IR35 reforms: Consultation on private sector roll-out confirmed in Autumn Budget 2017
The government has confirmed it is preparing to consult on whether or not to roll out the controversial IR35 tax avoidance reforms to the private sector Continue Reading
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News
21 Nov 2017
IR35 reforms: Economic concerns raised over prospect of private sector roll-out
With the government’s stance on rolling out the IR35 reforms to the private sector appearing to soften, IPSE and others air concerns over the threat this move could pose to the post-Brexit economy Continue Reading
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News
15 Nov 2017
DWP insourced 400 staff from HPE into new IT services subsidiary
New arrangement allows Department for Work and Pensions to pay higher base salaries to encourage staff expecting private sector wages Continue Reading
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News
09 Nov 2017
Bangalore offers the best ecosystem for digital transformation, says Economist report
Bangalore ranked as the number one location for businesses looking to access the right ecosystem to support digital transformation Continue Reading
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E-Zine
24 Oct 2017
Where will artificial intelligence take us?
In this week’s Computer Weekly, artificial intelligence (AI) enthusiasts and sceptics debate the opportunities and risks of the much-hyped technology – we listen in to the House of Lords investigation. Our latest buyer’s guide examines the benefits and challenges of cloud-native applications. And we look at the best practice in defending email systems from cyber attacks. Read the issue now. Continue Reading
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News
19 Oct 2017
Norway’s Trondheim embraces the cloud with Google G Suite
Municipality is reaping the benefits of moving productivity software to the cloud Continue Reading
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News
18 Oct 2017
Cloud service spending almost matches traditional IT outsourcing
Traditional outsourcing spending has plummeted in the latest three-month period, but spending on cloud-based IT services is going some way to filling the void Continue Reading
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E-Zine
12 Oct 2017
CW Middle East: Internet of things can help Gulf countries to diversify
The Middle East’s push towards economic diversification is driving innovation in internet of things (IoT) applications for emerging services sectors, such as transport and logistics, telecommunications, financial services and tourism. Also read how the Dubai Health Authority is rolling out Salama, a unified electronic medical record (EMR) system, and a survey shows organisations in the Middle East are not offering IT staff enough training and don’t employ enough women in IT. Continue Reading
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News
25 Sep 2017
Amazon launches Middle East region
Amazon opens its latest delivery hub in Bahrain to serve customers in the Middle East Continue Reading
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News
12 Sep 2017
Home Office agrees back-office transformation deal
The Home Office is moving more of its back-office processes into the cloud Continue Reading
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News
30 Aug 2017
HCL expands global network with Swedish delivery centre
HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden Continue Reading
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News
29 Aug 2017
McDonald’s selects Capgemini to help it drive digital customer services
Fast-food chain decides to outsource its digital developments globally to French IT services giant Continue Reading
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News
21 Aug 2017
HSBC streamlines mortgages with Capita software
Bank is using software to improve its mortgage application processes and subsequently increase business through brokers Continue Reading
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News
10 Aug 2017
New TalkTalk fine takes total for poor data protection to £500,000
Information Commissioner’s Office fines TalkTalk for putting up to 21,000 customers’ details at risk of exposure prior to September 2014 Continue Reading
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News
02 Aug 2017
IT outsourcing demand fuels record deal value in first half of 2017
The IT outsourcing market delivered its strongest half-year performance between January and June 2017, fuelled by the activity of the financial services industry and growing demand for IT services Continue Reading
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News
25 Jul 2017
Big data means big risk, Swedish Transport Agency leak shows
The Swedish Transport Agency exposed sensitive information by transferring its databases to a third party cloud provider without following data protection procedures Continue Reading
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News
24 Jul 2017
What are Amazon Web Services’ Nordic plans?
Amazon Web Services' head in the Nordic tells Computer Weekly about the region's increasing demand and use of the cloud Continue Reading
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News
24 Jul 2017
IR35 reforms: IT contractor fleshes out details of potential HMRC legal challenge
Following the early-stage success of efforts to crowd-fund a legal challenge against the IR35 reforms, one of the IT contractors behind the campaign outlines details of what could happen next Continue Reading