IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
-
News
22 Apr 2024
Fujitsu to cut UK jobs as Post Office scandal fallout hits sales
Japanese supplier’s role in the Post Office Horizon scandal is beginning to hurt its UK business, with job cuts announced Continue Reading
-
News
18 Apr 2024
IT expert who helped expose Post Office scandal offers to investigate second controversial system
IT expert Jason Coyne, who played a critical part in exposing the Post Office Horizon scandal, said he would examine the Capture System Continue Reading
-
Opinion
15 Mar 2022
How cyber security teams can conquer the four-day working week
The four-day week may be an idea whose time has come, but for always-on cyber security professionals, the impact of squeezing more work into fewer days is a tricky proposition Continue Reading
-
Opinion
08 Mar 2022
Subpostmasters won their David and Goliath battle, but initial goal still not reached
Despite exposing the Post Office Horizon scandal, Alan Bates, the former subpostmaster who drove the campaign for the truth, says the goal of repaying people what they lost has not yet been achieved Continue Reading
-
News
08 Mar 2022
Challenges for IT providers as Ukraine crisis worsens
Many IT providers have ceased sales to Russia, but cloud services can operate and be delivered anywhere, helping – indirectly – to fund the invasion Continue Reading
-
News
07 Mar 2022
Deutsche Bank tests IT operation resilience amid potential loss of Russian centre
German bank is confident the possible loss of operations in Russia will not affect the day-to-day running of its business Continue Reading
-
News
01 Mar 2022
Zopa Bank to sponsor 50 Ukrainian tech professionals with visa offer
IT companies are reaching out to IT professionals in the Ukraine with offers of support for those looking to work in the UK Continue Reading
-
News
28 Feb 2022
Government set to backtrack on untenable position on subpostmaster compensation
The government looks set to backtrack on its previous stance and outline a means of providing fair compensation to a group of Post Office Horizon scandal victims so far left out of compensation schemes Continue Reading
-
Feature
28 Feb 2022
A plan for technical and security training
An array of options is available to help IT leaders refresh security skills or update tech skills. We look at how to decide what is best Continue Reading
-
Feature
24 Feb 2022
Cloud storage cost challenges and how to tackle them
We look at cloud capacity procurement pitfalls, forecasting challenges, the danger of over-buying, supplier lock-in, deciphering billing and resizing capacity when projects finish Continue Reading
-
News
20 Feb 2022
BreastScreen Victoria to use third-party support for Oracle database
Australia’s BreastScreen Victoria has inked a support contract with Rimini Street to free up IT capacity and funds for strategic initiatives Continue Reading
-
News
15 Feb 2022
Botched third-party configuration exposes Internet Society data to web
Personal data on members of The Internet Society was exposed after a supplier failed to secure its Azure storage Continue Reading
-
E-Zine
10 Feb 2022
CW Benelux: Unesco members adopt AI ethics recommendation
Unesco member state have adopted an AI ethics recommendation that seeks to define a common set of values and principles to guide the development of ethical AI globally. Also read about a large-scale national cyber exercise in the Netherlands, and the Estonian government’s Siri-like digital assistant. Continue Reading
-
News
09 Feb 2022
Linux-based clouds an open door for attackers, says VMware
Its prevalence as a cloud operating system means Linux is becoming a meal ticket for malicious actors, but the security industry does not seem to have cottoned on to this yet, says VMware Continue Reading
-
News
03 Feb 2022
UAE chooses Accenture to develop national payments platform
Consortium led by Accenture to build new payments infrastructure in the United Arab Emirates Continue Reading
-
News
02 Feb 2022
British Council data exposed by third-party cyber failure
The British Council entrusted confidential data on its students to a third-party and was let down Continue Reading
-
News
01 Feb 2022
Sweden’s Husqvarna expands IT outsourcing deal with HCL
Swedish power tool maker expands its contract with Indian IT service provider as it continues on its digital journey Continue Reading
-
News
27 Jan 2022
Umbrella company cyber attacks prompt fresh calls for sector regulation to protect contractors
With the umbrella company industry increasingly finding itself under attack from cyber criminals, contracting market stakeholders embark on a fresh round of calls for the industry to be regulated Continue Reading
-
News
20 Jan 2022
Updated cyber security regulations proposed for managed services sector
The Network and Information Systems regulations are to be updated to include MSPs and outsourcers, following a spate of supply chain attacks Continue Reading
-
News
19 Jan 2022
Gartner: IT spending forecast points to skills rebalance
Latest forecast on IT spending shows that more IT workloads are being deployed in the cloud, and outsourcing is also set for a boost Continue Reading
-
News
14 Jan 2022
Parasol systems outage leaves umbrella contractors facing late payments
Multi-day outage leaves umbrella company contractors working for payroll processing firm Parasol facing late salary payments, with the firm remaining tight-lipped over the cause of its technical difficulties Continue Reading
-
News
14 Jan 2022
Microsoft veteran turns her attention to levelling up IT industry for women
Diversity goes beyond balancing the internal workforce and should include working with partners that also have diversity as a core objective, says Gavriella Schuster Continue Reading
-
E-Zine
13 Jan 2022
CW Middle East: What does Saudi Arabia’s autonomous vehicle agenda mean for the world?
If all goes according to plan, within a few years, one million people will live in Saudi Arabia’s ‘city of the future’ – and every one of them will depend on a fleet of self-driving cars. Also in this issue, read about the UAE's bid to become a world-leading location for artificial intelligence innovation. Continue Reading
-
News
12 Jan 2022
Outsourced IT and business services hit record levels in 2021
Spending on IT and business process outsourcing services in Europe hits highest ever level in 2021, with cloud service spending continuing to grow rapidly Continue Reading
-
News
12 Jan 2022
Dutch cyber volunteers receive major funding boost
The Dutch Institute for Vulnerability Disclosure has received a $100,000 donation to expand the scope of its work Continue Reading
-
News
10 Jan 2022
Public sector IT and communications spend down 4% last year
Public sector spending on IT and communications was down in 2021, but some departments bucked the trend with major investments Continue Reading
-
News
21 Dec 2021
IT services spending recovery to get renewals boost in 2022
IT services and BPO deals worth $18.5bn globally up for renewal next year, adding fuel to already-expected high growth Continue Reading
-
News
16 Dec 2021
Nationwide Building Society moves website to Azure cloud
Building society’s tech teams work with consultancy Contino to implement new website using the chaos engineering method Continue Reading
-
News
14 Dec 2021
Almost half of networks probed for Log4Shell weaknesses
Close to half of corporate networks have already been actively targeted by individuals seeking to exploit the critical Log4Shell Apache bug Continue Reading
-
News
10 Dec 2021
SMEs dominate list of 200 fastest growing tech companies
List of 200 fastest growing companies in the public sector is made up primarily of small and medium-sized enterprises, which collectively earned £936m from government contracts in the past fiscal year Continue Reading
-
Opinion
07 Dec 2021
Security Think Tank: Attackers leveraging the supply chain
Security learning is a career-long process, so as 2021 draws to a close, participants in the Computer Weekly Security Think Tank sum up the most important cyber lessons they have taken away from the past 12 months Continue Reading
-
News
06 Dec 2021
Surge in Nobelium-linked supply chain attacks
Mandiant’s researchers share new intel on two distinct clusters of Russian APT activity, linked to the Nobelium SolarWinds attackers Continue Reading
-
News
30 Nov 2021
Accenture to create 3,000 UK tech jobs
Accenture’s recruitment plan in the UK is a response to businesses to the release of pent-up demand for digital transformations Continue Reading
-
News
29 Nov 2021
DWP extends Capita contract for Scottish jobs programme
Scotland’s JETS job-matching scheme, which uses digital tools to support people looking for work, extends contract with Capita Continue Reading
-
E-Zine
25 Nov 2021
CW Nordics: Could Iceland be the best place in the world for HPC?
Most of Iceland’s cheap, sustainable energy is used by aluminium smelters, but the country's Landsvirkjun power company is now promoting other uses for it, including high-performance computing. Also read in this issue how IoT collaboration in Norway is reaching beyond industries such as mining and shipping to include fish farming. Continue Reading
-
News
24 Nov 2021
Kazakhstan’s IT industry growing rapidly thanks to heavy government support
Kazakhstan’s IT sector is being prepared for international expansion through government investment Continue Reading
-
News
22 Nov 2021
More wrongful convictions overturned in Post Office scandal
Seven more subpostmasters have been cleared after the Post Office charged them for crimes caused by its faulty Horizon software, taking the total of people wrongfully convicted to 72, with more to come Continue Reading
-
News
18 Nov 2021
Six more former subpostmasters have convictions overturned
A total number of 65 subpostmasters have now had criminal convictions overturned in Post Office Horizon scandal Continue Reading
-
News
17 Nov 2021
Post Office agrees to share privileged legal information with Horizon scandal inquiry
The Post Office will waive professional legal privilege for documents relating to legal advice it received regarding subpostmaster prosecutions Continue Reading
-
News
15 Nov 2021
UK government proposes new rules for digital supply chain security
Proposals could see IT service providers legally required to adhere to the NCSC’s Cyber Assessment Framework, among other things Continue Reading
-
Feature
15 Nov 2021
Social value not yet fully embedded in procurement practices
Social value procurement rules are designed to diversify the public sector’s supplier base while providing society with wider collective benefits, but are yet to be fully introduced Continue Reading
-
News
11 Nov 2021
Post-Covid tech world to see 89% of UK tech operations hosted off-premise
Leading UK ISP releases research showing that emergence of the hybrid era means that dependence on on-premise infrastructure to support a full capacity office is no longer required Continue Reading
-
News
05 Nov 2021
Mining deaths lawsuit against major tech companies dismissed
A legal case against five major US technology companies accused of knowingly benefiting from human rights abuses in the Democratic Republic of Congo has been dismissed, but victims plan to appeal Continue Reading
-
News
04 Nov 2021
Fujitsu escaped huge lawsuit because Post Office behaved so badly in Horizon scandal
How Fujitsu has so far avoided a huge lawsuit in relation to its role in the Horizon scandal Continue Reading
-
News
04 Nov 2021
What is Kyndryl?
As IBM spins out its Global Technology Services business, we speak to the UK chief of the new independent company about its plans Continue Reading
-
News
03 Nov 2021
UK’s Labour Party hit by third-party data breach
Data on Labour Party members was recently compromised in an apparent cyber attack on a third-party data processor Continue Reading
-
News
02 Nov 2021
Cloud-fuelled European IT outsourcing spend hits record high
European IT services spend up on the back of strong demand for cloud-based services Continue Reading
-
News
27 Oct 2021
Russian IT market growing steadily after pandemic
Russia’s enterprise IT sector is recovering steadily after a slowdown caused by Covid-19 Continue Reading
-
News
26 Oct 2021
Cyber experts on how to nobble a Nobelium attack
A recent spate of attempted Nobelium cyber attacks were mostly unsuccessful, but serve as a reminder to pay attention to some more fundamental aspects of security Continue Reading
-
News
26 Oct 2021
Capita migrates systems to the cloud for TfL low emission zone expansion
Capita has expanded its team and moved systems to the cloud to support Transport for London’s Ultra Low Emission Zone expansion Continue Reading
-
News
21 Oct 2021
Airport operator MAG boosts threat visibility with hybrid SOC
With budget concerns weighing heavy during the pandemic, Manchester Airports Group ditched an impending capex-heavy cyber investment in favour of a hybrid managed/in-house approach. Learn more about its experience Continue Reading
-
News
18 Oct 2021
DCMS appoints Plexal to drive telecoms diversity strategy
Government chooses UK innovation company to understand and develop the role of SMEs in the telecoms market with particular reference to how to create a diverse market that supports the creation of home-grown, sovereign technology Continue Reading
-
News
14 Oct 2021
Darlington Building Society invests in platform for digital transformation
Building society is looking to satisfy existing customers and attract new ones by meeting their digital service-level expectations Continue Reading
-
News
07 Oct 2021
HCL Benelux telco partnership targets SME and government
Indian IT service provider signs partnership that will see it modernise the core technology of Proximus to offer its services through Continue Reading
-
Opinion
05 Oct 2021
Five tips to bridge application management service gaps
The watermelon effect is defined in the ITIL 4 Foundation guide as a breakage between the SLA client wants and what the service provider delivers Continue Reading
-
News
01 Oct 2021
Norway and IoT: A match made in heaven
Norway is becoming a centre of internet of things innovation as tech developers look for answers to some of the country's unique challenges Continue Reading
-
News
30 Sep 2021
Starling Bank takes its banking-as-a-service into European Union
API-based banking-as-a-service offering means customers can access services such as current accounts or debit cards without the need for heavy tech development or regulatory approval Continue Reading
-
Feature
29 Sep 2021
Could Iceland be the best place in the world for high-performance computing?
Most of Iceland’s cheap, sustainable energy is currently used by aluminium smelters, but recognising the need to diversify, the Landsvirkjun power company now promotes other uses Continue Reading
-
News
27 Sep 2021
Giant Umbrella contractors suffer salary payment delays following suspected ‘data breach’
Following the discovery of “suspicious network activity” in its systems, payroll processing firm Giant Umbrella has taken itself offline, leaving contractors to fume over missing salary payments Continue Reading
-
News
15 Sep 2021
Transport for London contracts TCS as it modernises taxi and private hire operation
TfL signs 10-year deal with Indian IT services giant to digitally transform taxi and private hire administration Continue Reading
-
Feature
02 Sep 2021
Five key questions to ask about storage-as-a-service and consumption models
We look at important questions to ask providers of consumption-based storage procurement services, such as base costs and burst, usage measurement and upgrade paths Continue Reading
-
News
01 Sep 2021
Tech sector spends nearly €100m a year lobbying the EU
Study on technology firms’ lobbying efforts in the European Union shows the sector spends more than any other in trying to influence policies and legislation Continue Reading
-
Opinion
27 Aug 2021
Supply chain cyber security is only as strong as the weakest link
A spate of high-profile cyber attacks has highlighted the criticality of supply chain security and put new pressures on security leaders. How can we ensure that cyber security remains robust down the full length of supply chains? Continue Reading
-
E-Zine
26 Aug 2021
CW Nordics: Klarna alumni energise Stockholm’s startup scene
Klarna, established in 2005, has not only grown into a well-known Swedish fintech brand, but former staff have gone on to create some of the Nordic region's new startup ventures that are currently riding a wave of growth. Find out more about the so-called ‘Klarna academy’. Also read in this issue why growing tech companies in Stockholm say the city's startup environment needs to diversify more. Continue Reading
-
News
24 Aug 2021
UCAS renews IT services contract with Infosys to drive automation
IT cost optimisation and enhancing services for students are among the main goals for the UK's Universities and Colleges Admissions Service Continue Reading
-
News
18 Aug 2021
Thames Valley Police drops ERP system after spending £14m
Thames Valley Police exits tri-force programme to develop new enterprise resource planning software for the police Continue Reading
-
News
05 Aug 2021
Nine security flaws found in critical hospital infrastructure
The ‘PwnedPiper’ vulnerabilities identified in systems used by 80% of US hospitals could be used to launch ransomware attacks Continue Reading
-
News
03 Aug 2021
UK MoD turns to hackers to help secure digital assets
Hackers given direct access to internal Ministry of Defence systems to identify and report security vulnerabilities Continue Reading
-
News
02 Aug 2021
IR35 reforms: TUC demand for government ban on umbrella companies raises eyebrows
The Trades Union Congress has raised eyebrows within the contracting community by calling for a ban on umbrella companies to help stamp out malpractice Continue Reading
-
News
28 Jul 2021
Thousands wrongly given criminal convictions after computer error
HM Courts and Tribunals Service report reveals that computer error wrongly assigned guilty pleas to more than 5,000 defendants Continue Reading
-
News
22 Jul 2021
Beeinfotech PH opens telco-neutral datacentre in the Philippines
Datacentre startup is touting carrier neutrality, bespoke services and cyber security capabilities to meet the growing demand for co-location services in the Philippines Continue Reading
-
News
21 Jul 2021
Infosys to open German operation focused on automotive sector
Infosys is establishing a centre in Germany that will focus on supporting customers in the German automotive sector Continue Reading
-
News
19 Jul 2021
HMRC CEO claims email querying legal basis for loan charge ‘overplayed’ at committee hearing
HMRC CEO Jim Harra continues to downplay significance of email questioning legal basis of the loan charge during a grilling by the Economic Affairs Committee Continue Reading
-
Feature
19 Jul 2021
Storage-as-a-service: Consumption models from the big six
We look at the big six storage makers’ consumption model offers, which allow customers to pay for on-prem hardware and cloud storage capacity on a pay-per-use basis, within limits Continue Reading
-
News
14 Jul 2021
More than half of European IT outsourcing spending will soon be on cloud services
Cloud services will soon be the largest part of the IT services market in Europe, as enterprises invest in them as part of their Covid-19 recovery strategies Continue Reading
-
News
12 Jul 2021
Kaseya VSA services coming online after week-long outage
Kaseya has successfully deployed a patch to its ransomware-hit VSA product as per a revised schedule, and customers are beginning to come back online Continue Reading
-
Opinion
09 Jul 2021
Choose the right ITSM tool for digital era success
IT service management (ITSM) tools are essential for many organisations to help optimise the design, delivery, support, use and governance of IT, but not all ITSM solutions are created equal, therefore selecting the right one is crucial Continue Reading
-
News
08 Jul 2021
Kaseya apologises for extended downtime after ransom attack
CEO of Kaseya apologises after pushing back the restoration of the firm’s VSA service following a REvil ransomware attack Continue Reading
-
E-Zine
08 Jul 2021
CW Middle East: Pandemic speeds up edtech revolution in Gulf
One of the lessons the Covid-19 pandemic has taught governments across the world is that education providers can still teach when their premises are inaccessible. Read how organisations in the Gulf region’s education sector have been quick to adopt the latest education technology, known as edtech, to help in this endeavour. Also read in this issue how Indian IT services company TCS is bringing together universities, businesses, tech startups and government to work on sustainability challenges. Continue Reading
-
News
08 Jul 2021
IT and business services spending bounces to new heights
Second-quarter results reveal IT and business services spending at a new high, in stark contrast to the Covid-19-hit quarter a year ago Continue Reading
-
News
07 Jul 2021
US Department of Defense cancels controversial $10bn JEDI contract
The US Department of Defense has cancelled the controversial JEDI cloud project awarded to Microsoft and will replace it with multi-supplier contracts. Continue Reading
-
News
07 Jul 2021
Opportunists seen targeting Kaseya REvil victims
Malwarebytes researchers highlight new spam campaign targeting businesses impacted by the ongoing Kaseya REvil ransomware incident Continue Reading
-
News
07 Jul 2021
NCS outlines regional expansion plans
IT service provider NCS is going after the high-growth markets of Australia and the Greater China region with core technology and industry-specific offerings as it pits itself against global rivals Continue Reading
-
News
06 Jul 2021
About 60 Kaseya customers hit by REvil
Kaseya has revised upward the number of managed service providers compromised by the REvil ransomware gang in a supply chain attack at the weekend Continue Reading
-
News
06 Jul 2021
Gulf hospitals flock to digital health to manage lifestyle diseases
The Middle East is accelerating its take-up of digital healthcare technologies following lessons learned in the Covid-19 pandemic Continue Reading
-
News
05 Jul 2021
REvil crew wants $70m in Kaseya ransomware heist
Two days after one of the largest ransomware attacks in history by the REvil/Sodinokibi gang, the security community is assessing its next moves, while over 1,000 victims remain in limbo Continue Reading
-
News
05 Jul 2021
CIO interview: Simon McKinnon, chief digital and information officer, DWP
The Department for Work and Pensions’ CDIO sheds light on its digital ambitions and how it is bringing more digital capability in-house through the integration of Benefits and Pension Digital Technology Services staff Continue Reading
-
News
02 Jul 2021
Cricket Australia’s replatforming of online services paid off during pandemic
Cricket Australia was able to keep digital services up and running during a period of unprecedented customer demand Continue Reading
-
News
25 Jun 2021
France TV repatriates backup and archive from public cloud
France Télévisions Publicité couldn’t always get to critical data, so decided to repatriate backup and archiving from the cloud to on-site locations, with help from a managed service Continue Reading
-
News
24 Jun 2021
Online Safety Bill unfit for purpose, says new campaign group
Campaign group set up to oppose Online Safety Bill says the duty of care is too simplistic, cedes too much power to US corporations and will, in practice, privilege the speech of journalists or politicians Continue Reading
-
News
22 Jun 2021
UK SMEs lack capacity to fend off cyber attacks
Three-quarters of UK SME leaders would not have sufficient capacity or expertise to deal with a cyber attack, according to a report Continue Reading
-
News
17 Jun 2021
Accenture acquisition will expand services that help customers be more like Tesla
Accenture’s latest acquisition will boost the part of the organisation that helps manufacturers and engineering firms be more like Tesla Continue Reading
-
News
15 Jun 2021
UK IT outsourcing set to continue after service levels improve during pandemic
UK organisations will increase IT outsourcing following the Covid-19 pandemic Continue Reading
-
News
11 Jun 2021
Virgin Atlantic expands 17-year relationship with TCS as it begins Covid-19 crisis recovery
Virgin Atlantic has expanded its IT services agreement with Tata Consultancy Services, with 70 of its IT staff transferring to the supplier Continue Reading
-
News
07 Jun 2021
Updated standard contractual clauses will provide ‘legal certainty’ for transfer of data
Organisations have 18 months to update data transfer agreements, known as standard contractual clauses, or SCCs, to continue sharing data outside the European Union Continue Reading
-
News
04 Jun 2021
Indian IT giants cut carbon emissions by 85% as pandemic stops travel
Spurred by pandemic-related challenges, India’s IT industry has slashed travel costs and carbon emissions through the use of the latest technology Continue Reading
-
News
04 Jun 2021
IR35 reforms: Qdos research suggests room for improvement
The IR35 reforms came into force in April 2021, but research from contracting authority Qdos suggests some end-client organisation's compliance strategies require urgent improvement Continue Reading
-
News
28 May 2021
IR35 reforms: Blanket-banning firms risk losing contractors and suffering reputational damage
Research by contrator-focused accountancy firm inniAccounts shines a light on how contractors are responding to their clients’ handling of the IR35 reforms Continue Reading
-
Feature
24 May 2021
How Bureau Veritas migrated 85% of its applications to the AWS cloud
In six years, France-based services giant BV has migrated 115 applications to the AWS cloud, mostly using in-house expertise. We talk to the company’s IT director Continue Reading
-
News
19 May 2021
‘Nothing off the table’ in statutory Post Office scandal inquiry
The government confirmed that the inquiry into the Post Office Horizon IT scandal will be given statutory status and wider scope Continue Reading
-
News
19 May 2021
India’s HCL to hire 1,000 tech professionals in the UK
Indian IT suppliers set to create thousands of IT jobs in the UK, which supports their intention to have more staff based closer to customers Continue Reading
-
News
19 May 2021
UK tech sector grows tenfold in 10 years
Massive expansion of the UK tech sector since 2010 has seen venture capital investment and the number of unicorn businesses increase by factor of 10 Continue Reading