IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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Opinion
01 Oct 2025
System integrators to capture $43bn in enterprise services
While telcos focus on providing connectivity, system integrators are capturing a projected $43bn in enterprise services by embedding AI and cloud capabilities directly into industry-specific workflows Continue Reading
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News
15 Aug 2025
Zendesk CTO on the new era of customer experience
Zendesk once pushed its AI vision, but now customers are leading the charge. Its CTO, Jason Maynard, explains how this reversal is creating roles like the ‘bot manager’ and shaping the future of customer experience Continue Reading
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Feature
07 Sep 2023
Interview: Ashish Gupta, head of EMEA, HCLTech
It’s not just enterprises that changed their operating models during and after Covid, but also the suppliers that took them on the journey, HCLTech Europe’s head explains Continue Reading
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Feature
05 Sep 2023
HPE storage comes with full IT stack, hybrid cloud and as a service
Storage profile: We look at HPE, its Alletra storage refresh, and Greenlake and the ways the company is re-branding as a full-stack provider across on-prem and hybrid cloud Continue Reading
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News
23 Aug 2023
Six subpostmaster appeals to be heard in Scottish court
Scottish court will hear appeals against the convictions of six former subpostmasters based on evidence from a Post Office computer system Continue Reading
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News
18 Aug 2023
More than 400 Liberty Global IT staff move to Infosys as part of €1.5bn contract
TV and broadband giant outsources the build and operation of its entertainment and connectivity platforms to Indian supplier in five year deal Continue Reading
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News
17 Aug 2023
MP calls for review of computer evidence rule which led to subpostmasters being wrongly convicted
MP writes to minister in charge of courts requesting he looks at the controversial rules on the use of computer evidence in court Continue Reading
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News
16 Aug 2023
Accenture’s Brussels AI lab to focus on European public sector and health
Accenture will use its Brussels AI lab to test AI and generative AI's application in the European public sector Continue Reading
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News
16 Aug 2023
NCSC expands Cyber Incident Response service more widely
The NCSC has added a level to its CIR programme to enable more cyber attack victims to take advantage of the service, which offers access to assured incident response specialists Continue Reading
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News
11 Aug 2023
Google Help workers claim layoffs are retaliation for unionising
More than 100 Google Help workers claim that Google and Accenture’s decision to layoff two-thirds of the team was done in retaliation for their attempts to form a union, while companies claim decision was made well in advance of unionisation attempt Continue Reading
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News
10 Aug 2023
DWP accounts highlight decline in outside IR35 workers in wake of department’s £87.9m tax bill
The Department for Work and Pensions has seen a marked decline in the number of outside IR35 contractors it engages since the department was hit with a £87.9m tax bill several years ago, its accounts show Continue Reading
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News
26 Jul 2023
Cyber attack on IT supplier hits two major ambulance trusts
Ambulance trusts serving millions across southern England have been hamstrung for the past week after a cyber attack took down their hosted patient records system Continue Reading
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News
25 Jul 2023
CCRC refers two more subpostmaster convictions for appeal
Two more subpostmaster convictions referred to appeal court by the Criminal Cases Review Commission Continue Reading
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News
25 Jul 2023
Mayor of London announces startup funding
Seven technology startups working on the Mayor of London’s Poverty Prevention Challenge will receive up to £50,000 each to further develop their proposals, designed to help alleviate the cost-of-living crisis for the capital’s most vulnerable Continue Reading
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News
20 Jul 2023
BBC outsources IT to India’s Tata Consultancy Services
TCS continues to build its UK public sector business, with the BBC its latest customer Continue Reading
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News
19 Jul 2023
IT firms ramp up prices to drive post-pandemic revenue
The Organisation for Economic Co-operation and Development puts inflation at 6.5%. Some areas of IT spending have experienced double-digit growth Continue Reading
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News
18 Jul 2023
Traditional IT outsourcing rockets as Europe’s businesses cut costs
Overall spending on IT services is up in European countries despite continued reduction in investments in cloud-based contracts Continue Reading
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News
17 Jul 2023
Subpostmaster compensation deadline will be missed, warns public inquiry chair
Subpostmasters that successfully sued the Post Office and exposed the Horizon scandal are at the ‘back of the queue’ and won’t receive compensation by current deadline Continue Reading
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News
17 Jul 2023
Police Scotland use cloud for biometric data despite clear risks
Police Scotland confirms it has stored significant volumes of biometric data on a cloud-based digital evidence sharing system despite major ongoing data protection concerns, bringing into question the effectiveness of the current regulatory approach and the overall legality of using hyperscale public cloud technologies in a policing context Continue Reading
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News
14 Jul 2023
Horizon inquiry chief threatens Post Office with 'criminal sanctions' over disclosure failures
Sir Wyn Williams forced to act after repeated failures by Post Office to disclose evidence to the inquiry examining the most widespread miscarriage of justice in UK legal history Continue Reading
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News
12 Jul 2023
Digital public services ‘riddled’ with problems, says TUC
The UK’s increasingly digitised public services are plagued by design, governance and workplace issues that are undermining the government’s stated goal of improving efficiency, but can be alleviated by giving public sector workers a greater say in how new technologies are being developed, deployed and controlled Continue Reading
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News
11 Jul 2023
Horizon inquiry adjourned as Post Office disclosure failures threaten to ‘derail’ proceedings
Statutory public inquiry into Post Office Horizon scandal adjourned because of Post Office disclosure failures, ‘retraumatising’ victims of a scandal that destroyed the lives of thousands of people Continue Reading
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News
11 Jul 2023
Peer calls for every Post Office prosecution to be reviewed
Post Office prosecutions should be reviewed in light of damning evidence laid bare by statutory public inquiry into Horizon scandal, says peer James Arbuthnot Continue Reading
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News
06 Jul 2023
Public inquiry hears how Post Office security withheld evidence from people it suspected of theft
The Post Office told investigators to include potential evidence in reports to their own lawyers, but not the subpostmasters they suspected of theft Continue Reading
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News
04 Jul 2023
IT contractors urged to check umbrella payslips as two firms caught making unlawful deductions
Two recently published tribunal judgments emphasise why it is so important for umbrella company contractors to make sure they are being paid exactly what they are entitled to, warn experts Continue Reading
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News
30 Jun 2023
SGN pens IT service desk outsourcing deal
Utility company SGN renews its internal IT services managed services contract with new supplier Continue Reading
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News
28 Jun 2023
Scottish government tech accelerator opens latest funding round
The Scottish government’s CivTech accelerator is seeking technology businesses to help develop new tools to improve public services, as well as to address pressing social and environmental issues Continue Reading
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News
27 Jun 2023
Infosys to acquire Danske Bank Indian IT centre as part of $454m outsourcing deal
Agreement will accelerate Danske Bank’s digital transformation and widen Infosys’ growing customer base in the Nordic region. Continue Reading
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News
22 Jun 2023
UK pension scheme expands relationship with IT services giant TCS
Tata Consultancy Services retains contract with UK pension scheme for another decade after extending a contract that was first signed in 2011 Continue Reading
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News
22 Jun 2023
Lloyds Bank to open tech centre in India
UK bank taps into Hyderabad tech ecosystem by opening a tech centre focused on improving digital experiences for customers Continue Reading
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News
21 Jun 2023
Co-op Group adds nearshore engineering resources
Manchester headquartered Co-op group adds additional engineering resources as competition for talent in the UK ramps up Continue Reading
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News
20 Jun 2023
Post Office will not oppose potential Horizon conviction appellants
Post Office CEO told MPs that the organisation is telling some subpostmasters it won't oppose them if they appeal Continue Reading
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News
20 Jun 2023
Union chief calls for outsourced services to be brought in-house
Unison general secretary calls on Labour to bring outsourced public sector contracts in-house if they fail to meet certain tests Continue Reading
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News
19 Jun 2023
Nakivo adds ransomware scanning and new restore options
Backup maker adds malware scanning with big names in security to immutable backup copy functionality. “Tape’s not dead” either, with restore from the venerable medium now possible Continue Reading
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News
14 Jun 2023
Ransomware-stricken Capita to run Action Fraud successor
A £50m deal to replace the Action Fraud service has been handed to PwC and Capita, which is facing investigations over its handling of customer data in a ransomware incident Continue Reading
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News
13 Jun 2023
Artificial intelligence creates 40,000 new roles at Accenture
Accenture is planning to add thousands of AI experts to its workforce as part of a $3bn investment in its data and artificial intelligence practice Continue Reading
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News
13 Jun 2023
Belgian bank leaps forward in digital transformation through core banking outsourcing deal
Online bank moves to a software-as-a-service core banking platform to ‘leapfrog’ in-house development Continue Reading
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News
12 Jun 2023
Ofcom data stolen in MOVEit cyber attack
Communications regulator Ofcom says data on employees and regulated communications companies was stolen by the Clop gang Continue Reading
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News
12 Jun 2023
Annual spend on regtech to reach more than £200bn by 2028
Global corporates will spend over $200bn in 2028 as the technology is used to help organisations in more industries comply with complex regulations. Continue Reading
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News
08 Jun 2023
Sweden’s Ikano Bank outsources core banking to TCS
Ikano Bank moves to cloud banking platform from Indian IT services giant Tata Consultancy Services Continue Reading
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News
08 Jun 2023
Clop may have been sitting on MOVEit vulnerability for two years
The Clop cyber extortion gang may have been keeping the MOVEit SQL injection vulnerability they used to penetrate the systems of multiple victims secret for two years Continue Reading
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News
07 Jun 2023
Clop cyber gang claims MOVEit attack and starts harassing victims
The Clop cyber extortion and ransomware operation is demanding organisations pay a ransom to avoid data stolen via an exploited vulnerability in a file transfer product being leaked Continue Reading
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News
06 Jun 2023
Indian IT services giant takes UK teachers’ pensions contract from Capita
Tata Consultancy Services bolsters its growing UK public sector customer base with key contract win Continue Reading
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News
06 Jun 2023
ESA uses NetApp as-a-service for space data ‘hot’ archive
The European Space Agency collects data from millions of miles away. It must get storage right when there’s no chance of a u-turn to take more photos or re-record data Continue Reading
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News
30 May 2023
Downstream breaches of Capita customers spreading
As many as 90 organisations that used Capita services have now reported data breaches arising from various security incidents at the outsourcer Continue Reading
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News
22 May 2023
Post Office scandal – cover-up a ‘dark chapter’ in government, corporate and legal history
Third phase of public inquiry into Horizon IT scandal reveals extent of Post Office and Fujitsu cover-up of software problems that went on to write ‘as dark a chapter in our governmental, corporate and legal history as can be imagined’ Continue Reading
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News
19 May 2023
Campaigning former subpostmaster fears compensation for scandal victims will be delayed to 2025
The man who exposed the Post Office scandal fears a long delay for victims due to compensation process being "bogged down by bureaucracy" Continue Reading
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News
16 May 2023
NetApp to promise ransomware warranty payout
NetApp will recover data hit by ransomware or pay a warranty, and has added entry-level SAN arrays and full access to all NetApp software across its hardware families Continue Reading
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News
15 May 2023
Demand for access to talent driving UK IT outsourcing growth
Organisations in the UK are increasing the amount of IT work they outsource to enable them to access talent Continue Reading
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News
15 May 2023
Post Office executive told to report false bill of health on controversial software
A 2010 Post Office internal review of the Horizon software was designed to ignore the system’s problems to reassure stakeholders amid questioning of its reliability Continue Reading
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News
10 May 2023
Black Basta ransomware attack to cost Capita over £15m
Exceptional costs arising from the March 2023 Black Basta ransomware attack on the systems of outsourcer Capita will be somewhere between £15m and £20m, the organisation says Continue Reading
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News
05 May 2023
Capita pension clients told data may have leaked
Capita has told trustees of some of the pension funds for which it provides outsourced services that their customer data may have been stolen by the Black Basta ransomware operation Continue Reading
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Opinion
05 May 2023
Security Think Tank: Thinking beyond IAM in the cloud
Looking beyond IAM, there are other aspects of securing public cloud environments that admins can reasonably expect to control Continue Reading
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News
28 Apr 2023
More Post Office software-related convictions overturned takes total to 86
A total of 86 former subpostmasters wrongly prosecuted for financial crimes after computer errors showed phantom losses have had convictions overturned Continue Reading
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News
26 Apr 2023
Post Office paid IBM millions when it ended proposed contract to replace Horizon
The Post Office ended a proposed contract with IBM to replace its controversial Horizon system after work had already started Continue Reading
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News
20 Apr 2023
3CX incident may be world’s first double supply chain attack
It’s supply chain attacks all the way down as Mandiant publishes information suggesting that the 3CX software supply chain compromise was initiated via a prior software supply chain compromise Continue Reading
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News
18 Apr 2023
Reduced spending on cloud services weighs European IT services market down
Reduced spending on cloud services in the EMEA region meant a year-on-year drop in total IT and BPO services spend Continue Reading
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News
18 Apr 2023
Tech spending in India to grow by 9.6% in 2023
Digital initiatives in the public sector along with investments in telecoms and other areas are expected to spur technology spending in India this year Continue Reading
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News
17 Apr 2023
Charity data stolen in ransomware attack on supplier
A number of charities in Ireland and the UK have had their data compromised following a ransomware attack on an IT supplier Continue Reading
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News
14 Apr 2023
Global spending on IT and BPO down as cloud deals slow
Spending on IT and BPO services drops as demand for cloud services slows Continue Reading
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News
11 Apr 2023
Controversial Fujitsu contract with Post Office extended after technical challenges moving to cloud
The Post Office has extended a contract with Fujitsu after being unable to resolve technical issues related to migrating its IT to the cloud Continue Reading
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News
06 Apr 2023
Clop ransomware booms in March as Fortra zero-day pays off for gang
Backed by the threat actor tracked variously as Gold Tahoe and TA505, the Clop ransomware operation hit new ‘heights’ of activity last month, according to researchers Continue Reading
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News
04 Apr 2023
HPE launches GreenLake for File and Block, and unified arrays
HPE upgrades its storage-as-a-service offer with Greenlake for File and for Block, configurable via the cloud but deployable on-prem. Meanwhile it shows new Alletra MP arrays Continue Reading
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News
04 Apr 2023
UAE central bank selects partners for phase one of digital currency programme
The UAE central bank has kicked off the first phase of its project to launch a digital currency Continue Reading
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News
03 Apr 2023
Three-day Capita outage was result of cyber attack
Public sector outsourcer Capita has confirmed a major outage which began on 31 March was the result of a cyber attack affecting its Office 365 apps Continue Reading
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News
31 Mar 2023
Generative AI central to Accenture’s tech vision
Generative AI will play a central role over the next 10 years as the digital and physical world become more and more integrated Continue Reading
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News
31 Mar 2023
How Australian organisations can plug the cloud skills gap
Organisations will need to acquire a broader set of skills and invest in reskilling and employee experience to attract and retain cloud talent Continue Reading
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News
30 Mar 2023
OSC&R supply chain security framework goes live on Github
The OSC&R framework for understanding and evaluating threats to supply chain security has made its debut on Github to allow anybody to contribute to the framework Continue Reading
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News
30 Mar 2023
Reactive approach to cyber procurement risks damaging businesses
Too many organisations are following a reactive approach to cyber security, which WithSecure believes is stifling security teams ability to demonstrate value and align with business outcomes Continue Reading
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News
30 Mar 2023
3CX unified comms users hit by supply chain attacks
Ongoing supply chain attacks against customers of UC firm 3CX appear to be linked to North Korean threat actors Continue Reading
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News
24 Mar 2023
Accenture to cut 19,000 jobs globally
Accenture is cutting ‘structural’ costs which includes a reduction of 19,000 staff and a consolidation of office space Continue Reading
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News
21 Mar 2023
UK signs digital trade deal with Ukraine
The UK and Ukraine have agreed a trade deal that will reduce the cost of IT imports from the war-torn country Continue Reading
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News
21 Mar 2023
Danish law firm transforms digital collaboration through core system replacement
NJORD has transformed how it shares documents among lawyers through a cloud-based platform Continue Reading
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News
17 Mar 2023
CIO interview: Russ Thornton, chief technology officer, Shawbrook Bank
Russ Thornton swapped life on the theatre podium for financial services IT, but thrives in an environment where orchestrating IT teams is a core skill Continue Reading
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News
13 Mar 2023
Subpostmaster demands names of Post Office executives who crushed him to suffocate truth
One Post Office scandal victim was deliberately destroyed by the Post Office to deter other subpostmasters from challenging the integrity of its core computer system Continue Reading
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News
07 Mar 2023
IT worker evidence reveals a toxic Post Office IT helpdesk that discriminated against subpostmasters
IT worker tells public inquiry that the Post Office Horizon helpdesk was toxic, rudderless and racist Continue Reading
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News
07 Mar 2023
Nationwide goes cloud native to transform payments
Nationwide Building Society is moving retail payments from on-premise systems to a cloud-native platform Continue Reading
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Feature
06 Mar 2023
The race to net zero: Six ways to slash IT infrastructure emissions
Strategies aimed at successfully cutting climate risk can appear to be stymieing business sustainability. How can the industry remain productive? Continue Reading
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News
02 Mar 2023
UK government migration scheme to boost tech ties with India
The UK has agreed to allow thousands of young Indian professionals to work for two years in the UK as part of a migration exchange Continue Reading
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News
01 Mar 2023
Post Office ditched plan to replace Fujitsu with IBM in 2015 due to cost and project concerns
Post Office attempted to replace controversial Horizon system 10 years ago, but was put off by project’s scale and cost. Continue Reading
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News
01 Mar 2023
APAC is proving to be ‘substantial growth engine’ for Rimini Street
Rimini Street CEO Seth Ravin outlines growth opportunities in Asia-Pacific and discusses the company’s move up the support value chain Continue Reading
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News
21 Feb 2023
Care provider’s IT capability expands to support wider sector and beyond
Care Plus’s IT operation went from being under NHS control to an autonomous department selling its services Continue Reading
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Opinion
15 Feb 2023
What charities should know about ransomware and reputational threats
The NCSC recently called for charities to elevate their cyber security practice. Find out why charities are a soft target for cyber criminals, and what they can do to fight back Continue Reading
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Opinion
31 Jan 2023
Three outsourcing trends to look out for in 2023
ISG's Andreas Fahr outlines three IT sourcing trends to look out for in the coming year. Continue Reading
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News
30 Jan 2023
Former Fujitsu staff under police investigation to face Post Office IT scandal inquiry
Two former Fujitsu IT professionals being investigated for potential perjury will face Post Office Horizon public inquiry in May Continue Reading
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News
25 Jan 2023
Will mass big tech lay-offs affect employment prospects of IT contractors in 2023?
With some of the biggest tech firms in the world announcing mass redundancies, will the flood of new entrants to the jobs market affect the prospects of IT contractors already looking for work amid the cost-of-living crisis? Continue Reading
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News
25 Jan 2023
Boards struggle to resolve cyber risk in digital supply chains
Accelerated digitisation of supply chains is introducing more cyber risk for which many organisations seem unprepared, according to the BSI’s annual report on supply chain risk Continue Reading
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News
20 Jan 2023
Atempo plots course to containerised backup with S3 storage
Containerised modularised backup services will allow integration with third-party systems and backup storage unified onto S3 object storage for cost and analytics purposes Continue Reading
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News
18 Jan 2023
Gartner: CIOs will struggle to retain and attract IT talent
While the latest spending forecast from Gartner shows continued growth in enterprise IT spending, how budgets are invested is set to change Continue Reading
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News
13 Jan 2023
Unionised contract workers who train Google’s AI win pay rise
Google contract workers employed at artificial intelligence training supplier RaterLabs have secured their first-ever pay rise, following collective demands that Google fulfil its own commitment to pay its extended workforce a minimum of $15 an hour Continue Reading
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News
10 Jan 2023
Tech firms failing to address forced labour in supply chains
Subpar due diligence processes in the tech sector – including poor purchasing practices, sparsely implemented collective bargaining coverage, and a lack of redress for workers – is leaving supply chain workers open to abuse, says KnowTheChain Continue Reading
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News
04 Jan 2023
Why India’s Mphasis chose West Yorkshire for tech hub
IT services firm Mphasis is moving more service delivery to the UK with around 1000 tech recruits planned for Northern England Continue Reading
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News
23 Dec 2022
Top 10 financial services IT stories of 2022
Here are Computer Weekly’s top 10 financial services IT articles of 2022, looking back at the moves and changes over the past year Continue Reading
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News
14 Dec 2022
Criminal Cases Review Commission calls on more convicted subpostmasters to come forward
The Criminal Cases Review Commission wants more former subpostmasters to come forward if they think they were prosecuted by the Post Office based on data from the error-prone Horizon computer system Continue Reading
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News
13 Dec 2022
More Uber data exposed in possible supply chain attack
A second incident affecting ride-sharing app Uber appears to have originated through a third party in a supply chain attack Continue Reading
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News
13 Dec 2022
Special educational needs students use virtual reality to help navigate real world
Students on the autistic spectrum are using virtual reality to help them prepare for real-world interaction Continue Reading
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News
13 Dec 2022
Customer frustrations mount as Rackspace investigation proceeds
Rackspace says it is making progress on restoring services following a ransomware attack on its Hosted Exchange business, but customers are becoming frustrated with a lack of communication Continue Reading
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News
07 Dec 2022
Post Office scandal – “cock-up or cook-up”?
The second phase of the Post Office Horizon IT scandal raised more questions over who did what, when and where, with shocking revelations at every turn Continue Reading
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Blog Post
02 Dec 2022
When IT goes wrong: A question of trust
The car crash that has been unfolding during the Post Office IT scandal inquiry puts a big question mark over trust in IT and whether consultants truly work in our best interest. Thousands of ... Continue Reading
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News
30 Nov 2022
Subpostmaster federation deliberately kept public in dark over computer problems
The federation representing subpostmasters deliberately suppressed information about computer errors that could have saved its members from devastating life-changing events Continue Reading
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News
30 Nov 2022
NIS regulations to be extended to cover MSPs
The UK government is moving ahead with plans to update the Network and Information Systems regulations to bring outsourcers and MSPs into scope Continue Reading
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News
22 Nov 2022
IT services sector hiring slows to pre-pandemic levels
IT services firms have slowed their recruitment after a major acceleration in hiring during the Covid-19 pandemic Continue Reading