IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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News
22 May 2025
HMRC begins escape from Fujitsu’s grip through £500m contract
HMRC looking for a supplier to support its planned exit from three Fujitsu datacentre contracts Continue Reading
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News
21 May 2025
M&S cyber attack disruption likely to last until July
M&S says it has moved into recovery mode after a ransomware attack, but expects some disruption to persist throughout the coming weeks Continue Reading
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News
20 Jul 2022
Barnet Council to bring work outsourced to Capita back in-house by 2026
London borough is bringing swathes of outsourced services back in-house next year, with more to follow by 2026 Continue Reading
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News
20 Jul 2022
How NEC is transforming its business
While NEC is known for its public safety systems, the company has been expanding into new areas including e-government, financial services and customer experience in Asia-Pacific Continue Reading
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News
19 Jul 2022
European IT services see bumper quarter, but signs of slowing emerge
Spending on IT and BPO services in Europe saw significant growth in the past quarter, but there are signs of a slowdown Continue Reading
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News
18 Jul 2022
Dutch multinational hires HCL for digital transformation
Netherlands-based DSM is moving to a single-supplier IT services model for its digital transformation Continue Reading
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News
15 Jul 2022
HPE expands private cloud capabilities in GreenLake
HPE’s GreenLake for Private Cloud Enterprise is a managed service that provides flexibility in deployment models with automation capabilities for a cloud-like experience Continue Reading
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News
14 Jul 2022
Global IT services market shows signs of slowing
Spending on IT and business process services could be set to reduce over the coming months as the latest ISG figures show early signs of decline Continue Reading
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E-Zine
07 Jul 2022
CW Middle East: UAE citizens embrace new digital technologies
A survey shows that people in the United Arab Emirates believe next-generation technologies such as 3D printing and artificial intelligence will become widespread in the country. Also read how the UAE has improved its security posture amid mounting cyber threats. Continue Reading
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News
06 Jul 2022
Manchester United signs DXC for digital transformation
Football club is working with IT services firm DXC to support its digital transformation on multiple fronts Continue Reading
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News
04 Jul 2022
How Lenovo is making the transition into services
Although Lenovo is late to the as-a-service game, it is making headway through its One Lenovo and services-led transformation strategies, says a top company executive Continue Reading
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News
30 Jun 2022
Subpostmaster campaigning forces government to set up compensation scheme and make interim payments
Subpostmaster campaign group is a step closer to achieving what it was originally set up to do as government launches compensation scheme for its members who did not receive fair payouts Continue Reading
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News
30 Jun 2022
Independent scrutiny brought into compensation negotiations for wrongly prosecuted subpostmasters
Former Supreme Court judge will offer his view on the valuation of compensation for wrongly convicted subpostmasters Continue Reading
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News
28 Jun 2022
African health charity integrates digital tools with Cognizant
IT services supplier is working with African health charity to integrate digital tools through a five-month project Continue Reading
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Opinion
24 Jun 2022
Assessment and knowledge: Your key tools to secure suppliers
There is no silver bullet that will resolve all the issues arising from today’s interconnected businesses and complex supply chains, but there are some key tools at your disposal Continue Reading
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News
22 Jun 2022
How TDCX is building a people-centric business
Every digital tool deployed by the Singapore-based services firm is aimed at augmenting the performance and experience of its employees, says TDCX’s group CIO, Byron Fernandez Continue Reading
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Opinion
22 Jun 2022
Security Think Tank: Balanced approach can detangle supply chain complexity
Achieving an appropriate balance between people, processes and technology can help to detangle the complexities of the supply chain and create better security practices Continue Reading
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Opinion
21 Jun 2022
Supply chain security goes deep – forget this at your peril
It may have hit the headlines as an IT issue, but supply chain security goes far deeper into an organisation than just technology Continue Reading
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News
20 Jun 2022
Minister says compensation offer to 555 subpostmasters close
Government minister says an announcement on subpostmaster compensation could be made within weeks Continue Reading
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Opinion
17 Jun 2022
Consider governance, coordination and risk to secure supply chain
A recent ISACA study found myriad factors that give good reason to be concerned about supply chain security. Cyber adviser Brian Fletcher recommends three areas to zero in on Continue Reading
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Opinion
16 Jun 2022
Security Think Tank: Best practices for boosting supply chain security
In a highly connected world, managing the supply chain landscape requires an adaptation of the ‘traditional’ approach to managing cyber risk Continue Reading
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Opinion
15 Jun 2022
Security Think Tank: Basic steps to secure your supply chain
When it comes to supply chain security, there are some core things you should be doing – but remember, the devil is in the detail Continue Reading
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Opinion
10 Jun 2022
Security Think Tank: Don’t trust the weakest link? Don’t trust any link
Your security model shouldn’t fall apart just because a part of your business, or a partner, has weak security. This is why information-centric security is a must Continue Reading
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News
09 Jun 2022
SolarWinds CEO offers to commit staffers to government cyber agencies
A new proposal from SolarWinds’ outspoken CEO, Sudhakar Ramakrishna, could see software companies commit key staff to work with government cyber agencies to improve cooperation and incident response Continue Reading
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News
09 Jun 2022
IBM winding down its Russian business
After three months in suspension, IBM’s operations in Russia are being wound down, CEO tells staff Continue Reading
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News
08 Jun 2022
NHS invites suppliers to apply to join latest tech marketplace
Health service launches new IT framework for suppliers offering technologies that can transform GP operations Continue Reading
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News
08 Jun 2022
Pure FlashBlade//S and Evergreen//Flex boost as-a-service push
FlashBlade//S brings two new arrays in which customers can upgrade controllers and capacity, while //Flex allows capacity to be bought and moved across any QLC or TLC Pure array Continue Reading
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News
07 Jun 2022
Prison and Probation Service’s tagging ambition ‘outstripped its ability to deliver’
HM Prison and Probation Service’s programme to transform the tagging of offenders has failed to deliver after software platform was scrapped Continue Reading
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News
07 Jun 2022
Russia looks towards import substitution in its IT sector
The exodus of Western IT companies from Russia and sanctions imposed on the country amid its military invasion of Ukraine are leading to shortages of IT and professionals in the sector Continue Reading
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Opinion
27 May 2022
Consistency is key to mitigate outsourcing risk
The modern-day abundance of platforms, apps and IT tools presents malicious actors with a web of interconnection that is easily exploited to move rapidly through the network to compromise critical assets. Security teams need to understand these attack pathways better in order to fight back Continue Reading
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News
27 May 2022
NatWest replacing multiple customer service systems
NatWest Bank puts customer service tools on a single platform using Microsoft Dynamics 365 Continue Reading
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News
26 May 2022
Two-thirds of UK organisations defrauded since start of pandemic
Nearly two out of three UK companies say they have experienced some form of fraud or economic crime in the past two years, according to a report Continue Reading
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News
25 May 2022
IR35 reforms: PAC report blames HMRC for ‘widespread non-compliance’ in public sector
The Public Accounts Committee has shared the findings of its report into the after-effects of the IR35 reforms coming into force in the public sector back in April 2017 Continue Reading
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News
23 May 2022
Government has no plans to review controversial court rules on computer evidence
Government accused of ‘passing the buck’ and ‘not knowing what it is talking about’ after stating it has no plans to review court rules on computer evidence Continue Reading
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News
20 May 2022
Third of organisations to outsource more IT amid talent shortage
Cutting costs is not the main reason for outsourcing IT in the UK, according to a major study Continue Reading
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Opinion
18 May 2022
Security Think Tank: To follow a path, you need a good map
The modern-day abundance of platforms, apps and IT tools presents malicious actors with a web of interconnection that is easily exploited to move rapidly through the network to compromise critical assets. Security teams need to understand these attack pathways better in order to fight back Continue Reading
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News
17 May 2022
Post Office scandal victim calls for government’s role in silencing victims to be investigated
Victims of the Post Office Horizon scandal in Scotland raise further questions about Post Office and government conduct Continue Reading
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News
17 May 2022
Controversial Post Office IT system to be replaced by 2025
Work is ongoing by the Post Office to replace the controversial Horizon retail and accounting system used in nearly 12,000 branches Continue Reading
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Opinion
12 May 2022
Security Think Tank: Your path to understanding attack paths
The modern-day abundance of platforms, apps and IT tools presents malicious actors with a web of interconnection that is easily exploited to move rapidly through the network to compromise critical assets. Security teams need to understand these attack pathways better in order to fight back Continue Reading
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News
11 May 2022
CyberUK 22: Five Eyes focuses on MSP security
The western intelligence community has set out practical steps IT service providers and their customers can take to protect themselves Continue Reading
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News
10 May 2022
CCRC to contact 88 more former subpostmasters with potentially wrongful convictions
The Criminal Cases Review Commission is to contact 88 more potentially wrongfully convicted Post Office workers Continue Reading
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News
10 May 2022
CyberUK 22: NCSC refreshes cloud security guidance
The National Cyber Security Centre is revising its cloud guidance as increasing uptake of potentially vulnerable cloud services puts more organisations at risk of compromise Continue Reading
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News
27 Apr 2022
Police question former Fujitsu worker again in Post Office scandal perjury investigation
Police have interviewed a former Fujitsu employee for the third time in the investigation into potential perjury during trials of wrongfully convicted subpostmasters Continue Reading
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News
26 Apr 2022
BCS passes defiant Ukrainian tech industry message to its members
BCS, the Chartered Institute for IT, has passed on a message from Ukrainian IT suppliers that the country is open for, and in need of, business Continue Reading
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News
25 Apr 2022
Majority of workers using umbrella companies see no benefits
Research from trade body for independent professionals finds that most self-employed workers operating through an umbrella company think there are no advantages to the arrangement Continue Reading
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News
21 Apr 2022
More Scottish subpostmaster conviction reviews expected as part of Post Office scandal
The Scottish Criminal Cases Review Commission expects more subpostmasters with potential wrongful convictions to come forward Continue Reading
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News
20 Apr 2022
Financial Ombudsman Service chooses TCS as digital transformation partner
Tata Consultancy Services will build and implement key systems as part the Financial Ombudsman Service’s digital transformation Continue Reading
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News
14 Apr 2022
Kyndryl kindles cyber incident recovery pact with Dell
IBM spin-out Kyndryl hops into bed with Dell Technologies in a joint cyber resilience proposition Continue Reading
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News
08 Apr 2022
IT contractors warned as HMRC draws on ‘IR35-adjacent’ legislation in tax avoidance clampdown
IT contractors are being urged to take action now, as details emerge about how HM Revenue & Customs is drawing on some IR35-adjacent legislation to send out five-figure tax bills to individuals who engage with contractor-focused accountants Continue Reading
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News
07 Apr 2022
European IT and BPO outsourcing off to strong start
European IT and business process outsourcing services continue to increase rapidly, with cloud-based services now more than half of the total Continue Reading
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News
04 Apr 2022
Fujitsu bags £430m government contracts despite rising cost of Post Office Horizon scandal
Fujitsu has won two huge government IT contracts, worth over £400m, while taxpayers face footing the massive bill for the Post Office scandal caused by its software Continue Reading
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News
29 Mar 2022
HSBC chooses IBM support for its quantum leap
UK bank moves to the next stage of its work with quantum computers through a deal with IBM Continue Reading
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News
28 Mar 2022
Babylon Health expands hybrid cloud infrastructure setup to include Google
Digital healthcare provider Babylon has opened up about the work it is doing with the Google Cloud team, as it grapples with trying to meet the infrastructure needs of its rapidly growing business Continue Reading
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News
24 Mar 2022
Hiring and retention challenges in cyber security persist
Latest ISACA report shows that enterprises are struggling to find and retain cyber security talent Continue Reading
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News
23 Mar 2022
Japan’s Mizuho partners Google to accelerate tech transformation after a year to forget
Following a year when it hit the tech headlines for the wrong reasons, Mizuho is on a mission to modernise IT in collaboration with Google Continue Reading
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News
23 Mar 2022
Umbrella company Workwell refutes contractor’s ‘withheld holiday pay’ claim
A dispute between a contractor and their former umbrella company shines a light once more on the knotty issue of holiday pay Continue Reading
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News
22 Mar 2022
555 subpostmasters to get fair compensation after government U-turn
Government finally agrees to pay 555 Post Office scandal victims fair compensation Continue Reading
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News
21 Mar 2022
Teleperformance’s robotic process automation increases job satisfaction
A project to introduce software robots at the Dutch arm of Teleperformance has been adopted globally Continue Reading
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Opinion
15 Mar 2022
How cyber security teams can conquer the four-day working week
The four-day week may be an idea whose time has come, but for always-on cyber security professionals, the impact of squeezing more work into fewer days is a tricky proposition Continue Reading
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Opinion
08 Mar 2022
Subpostmasters won their David and Goliath battle, but initial goal still not reached
Despite exposing the Post Office Horizon scandal, Alan Bates, the former subpostmaster who drove the campaign for the truth, says the goal of repaying people what they lost has not yet been achieved Continue Reading
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News
08 Mar 2022
Challenges for IT providers as Ukraine crisis worsens
Many IT providers have ceased sales to Russia, but cloud services can operate and be delivered anywhere, helping – indirectly – to fund the invasion Continue Reading
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News
07 Mar 2022
Deutsche Bank tests IT operation resilience amid potential loss of Russian centre
German bank is confident the possible loss of operations in Russia will not affect the day-to-day running of its business Continue Reading
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News
01 Mar 2022
Zopa Bank to sponsor 50 Ukrainian tech professionals with visa offer
IT companies are reaching out to IT professionals in the Ukraine with offers of support for those looking to work in the UK Continue Reading
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News
28 Feb 2022
Government set to backtrack on untenable position on subpostmaster compensation
The government looks set to backtrack on its previous stance and outline a means of providing fair compensation to a group of Post Office Horizon scandal victims so far left out of compensation schemes Continue Reading
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Feature
28 Feb 2022
A plan for technical and security training
An array of options is available to help IT leaders refresh security skills or update tech skills. We look at how to decide what is best Continue Reading
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Feature
24 Feb 2022
Cloud storage cost challenges and how to tackle them
We look at cloud capacity procurement pitfalls, forecasting challenges, the danger of over-buying, supplier lock-in, deciphering billing and resizing capacity when projects finish Continue Reading
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News
20 Feb 2022
BreastScreen Victoria to use third-party support for Oracle database
Australia’s BreastScreen Victoria has inked a support contract with Rimini Street to free up IT capacity and funds for strategic initiatives Continue Reading
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News
15 Feb 2022
Botched third-party configuration exposes Internet Society data to web
Personal data on members of The Internet Society was exposed after a supplier failed to secure its Azure storage Continue Reading
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E-Zine
10 Feb 2022
CW Benelux: Unesco members adopt AI ethics recommendation
Unesco member state have adopted an AI ethics recommendation that seeks to define a common set of values and principles to guide the development of ethical AI globally. Also read about a large-scale national cyber exercise in the Netherlands, and the Estonian government’s Siri-like digital assistant. Continue Reading
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News
09 Feb 2022
Linux-based clouds an open door for attackers, says VMware
Its prevalence as a cloud operating system means Linux is becoming a meal ticket for malicious actors, but the security industry does not seem to have cottoned on to this yet, says VMware Continue Reading
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News
03 Feb 2022
UAE chooses Accenture to develop national payments platform
Consortium led by Accenture to build new payments infrastructure in the United Arab Emirates Continue Reading
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News
02 Feb 2022
British Council data exposed by third-party cyber failure
The British Council entrusted confidential data on its students to a third-party and was let down Continue Reading
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News
01 Feb 2022
Sweden’s Husqvarna expands IT outsourcing deal with HCL
Swedish power tool maker expands its contract with Indian IT service provider as it continues on its digital journey Continue Reading
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News
27 Jan 2022
Umbrella company cyber attacks prompt fresh calls for sector regulation to protect contractors
With the umbrella company industry increasingly finding itself under attack from cyber criminals, contracting market stakeholders embark on a fresh round of calls for the industry to be regulated Continue Reading
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News
20 Jan 2022
Updated cyber security regulations proposed for managed services sector
The Network and Information Systems regulations are to be updated to include MSPs and outsourcers, following a spate of supply chain attacks Continue Reading
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News
19 Jan 2022
Gartner: IT spending forecast points to skills rebalance
Latest forecast on IT spending shows that more IT workloads are being deployed in the cloud, and outsourcing is also set for a boost Continue Reading
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News
14 Jan 2022
Parasol systems outage leaves umbrella contractors facing late payments
Multi-day outage leaves umbrella company contractors working for payroll processing firm Parasol facing late salary payments, with the firm remaining tight-lipped over the cause of its technical difficulties Continue Reading
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News
14 Jan 2022
Microsoft veteran turns her attention to levelling up IT industry for women
Diversity goes beyond balancing the internal workforce and should include working with partners that also have diversity as a core objective, says Gavriella Schuster Continue Reading
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E-Zine
13 Jan 2022
CW Middle East: What does Saudi Arabia’s autonomous vehicle agenda mean for the world?
If all goes according to plan, within a few years, one million people will live in Saudi Arabia’s ‘city of the future’ – and every one of them will depend on a fleet of self-driving cars. Also in this issue, read about the UAE's bid to become a world-leading location for artificial intelligence innovation. Continue Reading
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News
12 Jan 2022
Outsourced IT and business services hit record levels in 2021
Spending on IT and business process outsourcing services in Europe hits highest ever level in 2021, with cloud service spending continuing to grow rapidly Continue Reading
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News
12 Jan 2022
Dutch cyber volunteers receive major funding boost
The Dutch Institute for Vulnerability Disclosure has received a $100,000 donation to expand the scope of its work Continue Reading
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News
10 Jan 2022
Public sector IT and communications spend down 4% last year
Public sector spending on IT and communications was down in 2021, but some departments bucked the trend with major investments Continue Reading
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News
21 Dec 2021
IT services spending recovery to get renewals boost in 2022
IT services and BPO deals worth $18.5bn globally up for renewal next year, adding fuel to already-expected high growth Continue Reading
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News
16 Dec 2021
Nationwide Building Society moves website to Azure cloud
Building society’s tech teams work with consultancy Contino to implement new website using the chaos engineering method Continue Reading
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News
14 Dec 2021
Almost half of networks probed for Log4Shell weaknesses
Close to half of corporate networks have already been actively targeted by individuals seeking to exploit the critical Log4Shell Apache bug Continue Reading
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News
10 Dec 2021
SMEs dominate list of 200 fastest growing tech companies
List of 200 fastest growing companies in the public sector is made up primarily of small and medium-sized enterprises, which collectively earned £936m from government contracts in the past fiscal year Continue Reading
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Opinion
07 Dec 2021
Security Think Tank: Attackers leveraging the supply chain
Security learning is a career-long process, so as 2021 draws to a close, participants in the Computer Weekly Security Think Tank sum up the most important cyber lessons they have taken away from the past 12 months Continue Reading
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News
06 Dec 2021
Surge in Nobelium-linked supply chain attacks
Mandiant’s researchers share new intel on two distinct clusters of Russian APT activity, linked to the Nobelium SolarWinds attackers Continue Reading
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News
30 Nov 2021
Accenture to create 3,000 UK tech jobs
Accenture’s recruitment plan in the UK is a response to businesses to the release of pent-up demand for digital transformations Continue Reading
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News
29 Nov 2021
DWP extends Capita contract for Scottish jobs programme
Scotland’s JETS job-matching scheme, which uses digital tools to support people looking for work, extends contract with Capita Continue Reading
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E-Zine
25 Nov 2021
CW Nordics: Could Iceland be the best place in the world for HPC?
Most of Iceland’s cheap, sustainable energy is used by aluminium smelters, but the country's Landsvirkjun power company is now promoting other uses for it, including high-performance computing. Also read in this issue how IoT collaboration in Norway is reaching beyond industries such as mining and shipping to include fish farming. Continue Reading
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News
24 Nov 2021
Kazakhstan’s IT industry growing rapidly thanks to heavy government support
Kazakhstan’s IT sector is being prepared for international expansion through government investment Continue Reading
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News
22 Nov 2021
More wrongful convictions overturned in Post Office scandal
Seven more subpostmasters have been cleared after the Post Office charged them for crimes caused by its faulty Horizon software, taking the total of people wrongfully convicted to 72, with more to come Continue Reading
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News
18 Nov 2021
Six more former subpostmasters have convictions overturned
A total number of 65 subpostmasters have now had criminal convictions overturned in Post Office Horizon scandal Continue Reading
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News
17 Nov 2021
Post Office agrees to share privileged legal information with Horizon scandal inquiry
The Post Office will waive professional legal privilege for documents relating to legal advice it received regarding subpostmaster prosecutions Continue Reading
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News
15 Nov 2021
UK government proposes new rules for digital supply chain security
Proposals could see IT service providers legally required to adhere to the NCSC’s Cyber Assessment Framework, among other things Continue Reading
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Feature
15 Nov 2021
Social value not yet fully embedded in procurement practices
Social value procurement rules are designed to diversify the public sector’s supplier base while providing society with wider collective benefits, but are yet to be fully introduced Continue Reading
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News
11 Nov 2021
Post-Covid tech world to see 89% of UK tech operations hosted off-premise
Leading UK ISP releases research showing that emergence of the hybrid era means that dependence on on-premise infrastructure to support a full capacity office is no longer required Continue Reading
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News
05 Nov 2021
Mining deaths lawsuit against major tech companies dismissed
A legal case against five major US technology companies accused of knowingly benefiting from human rights abuses in the Democratic Republic of Congo has been dismissed, but victims plan to appeal Continue Reading
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News
04 Nov 2021
Fujitsu escaped huge lawsuit because Post Office behaved so badly in Horizon scandal
How Fujitsu has so far avoided a huge lawsuit in relation to its role in the Horizon scandal Continue Reading
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News
04 Nov 2021
What is Kyndryl?
As IBM spins out its Global Technology Services business, we speak to the UK chief of the new independent company about its plans Continue Reading
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News
03 Nov 2021
UK’s Labour Party hit by third-party data breach
Data on Labour Party members was recently compromised in an apparent cyber attack on a third-party data processor Continue Reading