IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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News
22 May 2025
HMRC begins escape from Fujitsu’s grip through £500m contract
HMRC looking for a supplier to support its planned exit from three Fujitsu datacentre contracts Continue Reading
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News
21 May 2025
M&S cyber attack disruption likely to last until July
M&S says it has moved into recovery mode after a ransomware attack, but expects some disruption to persist throughout the coming weeks Continue Reading
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News
13 Jan 2021
European IT outsourcing spend up in 2020 after cloud boost
IT outsourcing sector growth is an indication that businesses are beginning to see light at the end of the tunnel amid the Covid-19 pandemic and the economic disruption it has brought Continue Reading
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News
12 Jan 2021
IR35 private sector reforms: Research highlights lack of preparedness ahead of April 2021 start date
As the private sector start date for the IR35 reforms looms large, research suggests some companies are still dragging their feet with their preparations Continue Reading
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News
23 Dec 2020
Wipro acquires IT units at German wholesalers
German wholesaler Metro has sold IT units to Indian IT services company Wipro, as part of a long-term agreement Continue Reading
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News
18 Dec 2020
Three options for managing outsourcing relationships
At some point, IT leaders need to take a hard look at existing outsourcing contracts to understand how well they reflect current business practices Continue Reading
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News
17 Dec 2020
Danske Bank fights money laundering with AI
Danske Bank is using artificial intelligence to help it prevent a repeat of the huge money laundering scandal that hit one of its operations in Estonia Continue Reading
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News
15 Dec 2020
Air purifier manufacturer creates IoT service in the cloud
Sweden’s Blueair introduces new functionality for customers through a cloud-based internet of things platform Continue Reading
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News
10 Dec 2020
After critical year, Vodafone trains security sights on CNI market
Vodafone’s security head Steve Knibbs explains how he plans to bring the lessons of a transformative few years in cyber security to bear on new markets Continue Reading
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News
09 Dec 2020
There’s no going back to pre-pandemic security approaches
The cyber security world will probably never return to its pre-pandemic state, and different approaches to security will come to the fore in 2021 Continue Reading
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News
01 Dec 2020
Wayra partners with UK government for Latin American scaleup project
Two scaleups from three Latin American countries – Argentina, Chile and Uruguay – will be selected by a project that will help the growing firms expand overseas into the UK market Continue Reading
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Opinion
27 Nov 2020
How to modernise identity governance and administration
Modernising identity governance and administration (IGA) capabilities is essential for organisations to manage identities effectively to ensure they remain competitive, compliant and secure Continue Reading
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News
23 Nov 2020
Finnish finance giant pilots fingerprint payments
OP Financial introduces biometric security technology to enable higher-value payments to be made safely using contactless cards Continue Reading
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News
17 Nov 2020
Botched software update to blame for Post Office Horizon crash
Post Office says planned firmware update caused the problem that left branches unable to do business for 90 minutes Continue Reading
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News
16 Nov 2020
Post Office explanation of IT system outage so vague it is ‘pointless’
Post Office criticised over vagueness of its explanation of the cause of a UK-wide IT failure that saw subpostmasters unable to do business Continue Reading
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News
12 Nov 2020
Financial Stability Board says it’s time to talk about IT outsourcing risks
International organisation that monitors the finance sector asks for the industry to discuss the risks that IT outsourcing brings to the sector Continue Reading
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E-Zine
12 Nov 2020
CW Benelux: Dutch Alzheimer’s app helps dementia patients
An app aimed at helping dementia patients and their families has been developed by the Alzheimer Society in the Netherlands. Also in this issue, read about a Belgian startup's app based on blockchain technology to help container handling at ports, and why Rabobank ditched its legacy backup. Continue Reading
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News
12 Nov 2020
TCS acquires Prudential Financial tech operation unit for free
Hot on the heels of its €1 acquisition of Deutsche Bank’s Postbank Systems IT unit, TCS has taken on 1,500 people from the insurance giant’s Ireland-based IT unit Continue Reading
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News
11 Nov 2020
Lack of openness on Horizon errors remains as Fujitsu refuses to explain latest outage
Subpostmasters are being kept in the dark about errors in the branch computer system they use, despite the Post Office and Fujitsu being slammed in court over their lack of openness Continue Reading
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News
10 Nov 2020
Border technologies largely fail to respect human rights
AI-powered border technologies used to ‘manage’ migration frequently make the process more arbitrary, discriminatory and unjust, says human rights group Continue Reading
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News
10 Nov 2020
Deutsche Bank to sell retail banking IT unit to TCS for €1
Deutsche Bank has agreed to sell its retail banking IT operation to one of its main IT suppliers for a token €1 Continue Reading
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News
04 Nov 2020
Contractors claim IR35 reforms pose ‘bigger threat’ to their livelihoods than Covid-19 or Brexit
Latest poll by contractor tax consultancy Qdos suggests freelancers are less concerned about the threat the coronavirus and Brexit pose to their businesses than the havoc the IR35 private sector reforms might cause Continue Reading
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News
29 Oct 2020
Victims contest technology firms’ attempt to dismiss cobalt mining deaths case
Technology companies say they cannot be held responsible for the deaths of children mining for the cobalt used in their products Continue Reading
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News
27 Oct 2020
Sopra Steria hit by new version of Ryuk ransomware
IT services company Sopra Steria says it has contained the ransomware virus, but systems will take a few weeks to be fully operational Continue Reading
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News
23 Oct 2020
Deutsche Bank in talks over sale of IT unit to TCS
German bank is said to be in negotiations to sell its retail banking IT operation to Indian IT giant Continue Reading
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News
21 Oct 2020
UK sees surge in IT outsourcing contracts
Transformation projects drive IaaS growth, but SaaS declines. Some sectors are renegotiating and restructuring contracts to reduce costs Continue Reading
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News
20 Oct 2020
Police given access to self-isolation data
NHS Test and Trace self-isolation data will be made available to police after new guidance changes data-sharing rules Continue Reading
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News
19 Oct 2020
Scottish Borders extends CGI outsourcing contract until 2040
CGI will continue to provide the Scottish council’s end-to-end managed IT services until 2040, making it one of the longest extensions in the company’s history Continue Reading
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News
13 Oct 2020
HMRC signs five-year £169m contract with Fujitsu for VME platform
Supplier will host 13 HMRC applications on its virtual managed environment platform, following its role as an incumbent provider to the department under two different contracts Continue Reading
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News
13 Oct 2020
Can chameleon Big Blue change its colours?
IBM is renowned for reinventing itself. It now plans to spin out its Global Technology Services business, a division that was once its crown jewels Continue Reading
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News
09 Oct 2020
TCS results signal enterprise readiness to spend on IT after Covid-19 pause
TCS’s financial results signal that enterprises are ready to invest in IT to help them recover from the coronavirus-related business slowdown Continue Reading
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News
09 Oct 2020
Major tech companies respond to lawsuit over mining deaths
Multinational technology companies accused of knowingly benefiting from human rights abuses in the Democratic Republic of Congo have responded to a lawsuit seeking to hold them accountable for the deaths of Congolese children in their cobalt supply chains Continue Reading
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News
06 Oct 2020
CISOs struggle to keep up with MITRE ATT&CK framework
Despite its proven benefits for security, the MITRE ATT&CK framework is proving difficult for many, according to a joint study from McAfee and UC Berkeley Continue Reading
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News
01 Oct 2020
Trust in government technology is key to adoption
Panellists at GovTech Summit 2020 speak about the need to build trust in government digital services, as the pandemic has created room for increased use of technology in the public sector Continue Reading
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News
25 Sep 2020
Tips on breaking free from long-term IT contracts
Far-reaching, multi-year contracts are less popular these days, but IT departments often find the renewal date is still years away Continue Reading
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News
22 Sep 2020
GDS reviewing Cloud First policy post-Schrems II
Review seeks to determine the future of government engagement with cloud hosting services as they relate to cross-border data flows Continue Reading
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News
21 Sep 2020
Big questions to be answered over TikTok and WeChat reprieve
TikTok and WeChat seem to have received a stay of execution, but big questions and contradictions remain Continue Reading
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Opinion
17 Sep 2020
Security Think Tank: Edge security in the world of Covid-19
That datacentre security is a complex subject is not in doubt and, given the trend to move beyond centralised datacentre to distributed environments, this is not going to change. How can security professionals ensure such setups are just as secure as the traditional centralised model? Continue Reading
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Opinion
16 Sep 2020
Security Think Tank: Edge datacentre security depends on specific needs
That datacentre security is a complex subject is not in doubt and, given the trend to move beyond centralised datacentres to distributed environments, this is not going to change. How can security professionals ensure such setups are just as secure as the traditional centralised model? Continue Reading
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Opinion
15 Sep 2020
Security Think Tank: No secret sauce for edge security, just good practice
That datacentre security is a complex subject is not in doubt, and given the trend to move beyond centralised datacentres to distributed environments, this is not going to change. How can security professionals ensure such setups are just as secure as the traditional centralised model? Continue Reading
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News
14 Sep 2020
Fintech Pledge launched to strengthen UK’s financial technology sector
The Fintech Pledge initiative is designed to foster closer collaboration between banks and fintechs so that the UK can continue building a globally competitive fintech ecosystem Continue Reading
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News
10 Sep 2020
Edinburgh council to create smart city operations centre
Edinburgh council extends an outsourcing agreement with CGI as it steps up its smart city programme Continue Reading
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News
09 Sep 2020
London councils to share technology procurement platform
A new technology procurement platform will help all 33 local councils in London diversify their IT supplier portfolios Continue Reading
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Opinion
04 Sep 2020
Security Think Tank: Beware security blind spots at the edge
That datacentre security is a complex subject is not in doubt and, given the trend to move beyond centralised datacentres to distributed environments, this is not going to change. How can security professionals ensure such setups are just as secure as the traditional centralised model? Continue Reading
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News
03 Sep 2020
Insurers accept they were slow to adopt digital
Insurance companies know they must prioritise digital investment and are planning in-house development to help make up lost ground Continue Reading
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Opinion
02 Sep 2020
Sharing responsibility: Why we need to work together to keep the cloud secure
The education sector has been fundamentally altered by months of lockdown, with cloud services topping must-have lists for academic staff, but now it’s time to consider security Continue Reading
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News
02 Sep 2020
App integration means emergency services can identify caller location in three words
Capita integrates What3words app into its emergency services control centre platform to help respondents identify the exact location of people who need help Continue Reading
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E-Zine
27 Aug 2020
CW Nordics: Bergen’s tech hub seeks global success
Norway’s second-largest city, Bergen, is building a tech ecosystem that is beginning its development with a focus on the city’s industrial heritage. Also in this issue, read why now might be the time for businesses to consider how they will invest in outsourcing IT once the Covid-19 pandemic wanes. And read how Norway’s government has had to backtrack on a law that removed tax relief on energy consumption at datacentres that process cryptocurrency mining. Continue Reading
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News
25 Aug 2020
Council to connect hundreds of its sites through wide area network
Local authorities invest in networking and contact centre technology through IT outsourcing contracts Continue Reading
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News
17 Aug 2020
The Security Interviews: How Crest is remaking the future of consultancy
Crest president Ian Glover taught himself cyber security while working on government computing systems in the 1970s and 1980s. Now he is on a decade-spanning mission to change security consultancy models Continue Reading
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News
12 Aug 2020
NHS SBS spies £75m savings on IT purchases through new procurement framework
NHS organisations and public sector bodies will be encouraged to use £500m procurement framework to acquire IT software and hardware in a more cost-effective way Continue Reading
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News
12 Aug 2020
Police use of facial recognition found ‘unlawful’ in court
In a landmark decision, the Court of Appeal has ruled that South Wales Police’s facial recognition deployments breached human rights and data protection laws Continue Reading
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News
11 Aug 2020
Looming threat of Covid-19 and IR35 reform conspire to keep contractor confidence dampened
Quarterly data on how confident freelancers feel about their job and earning prospects highlights the negative impact Covid-19 and the government's looming tax reforms are having on the sector Continue Reading
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News
07 Aug 2020
India’s software industry calls for cuts to red tape
Software industry lobby group iSpirt has called on the Indian government to ease the administrative burden of complying with rules related to taxes and trade Continue Reading
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News
06 Aug 2020
If you hire foreign IT staff, ‘you’re fired’, Trump tells bosses in government-owned entities
Donald Trump has fired a pre-election warning to government organisations that give IT jobs to workers from overseas Continue Reading
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News
04 Aug 2020
Nordic enterprises look for SAP price reductions as they navigate Covid-19
Businesses in the Nordics are using SAP Cloud Platform to address Covid-19 challenges and are also seeking price reductions Continue Reading
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News
30 Jul 2020
Accenture selected for key role in Bank of England core settlement system replacement
Accenture will be technology delivery partner in project to replace the core system used to settle payments between banks Continue Reading
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News
29 Jul 2020
Schrems steps up pressure on Irish data protection commissioner on Facebook’s data sharing with US
Austrian lawyer is considering ‘other’ options if the Irish data protection commissioner does not make a decision by October on his seven-year-old complaint against Facebook Continue Reading
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News
24 Jul 2020
Venture firm Public launches fourth GovTech accelerator
The GovStart 2020 accelerator programme is looking for innovators working on transport, health and workforce-related technology to help get more startups working on the delivery of public services Continue Reading
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News
24 Jul 2020
A question of trust: University and supplier on the hook for data breach
Data on students at the University of York was stolen in a ransomware attack on a supplier two months ago, and the response of both parties raises serious questions Continue Reading
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News
22 Jul 2020
Lloyds bank buys into cloud-native payments
Lloyds Banking Group continues its digital journey by investing in and investigating a cloud-based payments service Continue Reading
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News
22 Jul 2020
BNP Paribas joins IBM financial services cloud project
IBM’s financial services cloud is gathering steam as more banks join its public cloud ecosystem of finance firms and developers Continue Reading
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News
22 Jul 2020
TfL contracts Capita for London Underground section of emergency services network
Capita will implement the network infrastructure that will enable the emergency services mobile network to work on the London Underground Continue Reading
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Opinion
21 Jul 2020
Challenging times and transformational opportunities for the outsourcing industry
Every area of the technology sector has been affected by the uncertainty of the coronavirus pandemic, but the outsourcing industry could be well-placed to take advantage of the opportunities it presents Continue Reading
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News
16 Jul 2020
What do Accenture’s UK job cuts mean to the IT services industry?
Accenture's decision to reduce its UK workforce by 8% will not be the last in an IT services sector hit hard by the Covid-19 disruption. Continue Reading
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News
15 Jul 2020
Huge declines in traditional outsourcing as Covid-19 puts a stop on deals
Traditional IT outsourcing deals value plummets in the last quarter as contracts dry up amid Covid-19 disruption Continue Reading
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Podcast
07 Jul 2020
Women in tech, loan charge woes and automation – The Computer Weekly Downtime Upload Podcast
In this week’s episode of the Computer Weekly Downtime Upload podcast, Clare McDonald, Caroline Donnelly and Brian McKenna discuss the publication of the long list for the 2020 Most Influential Women in UK Technology, the latest developments in the IR35 private sector reforms, and the impact of AI-driven automation on journalists and other knowledge workers Continue Reading
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News
07 Jul 2020
MSP Xchanging attacked in ransomware incident
Specialist managed services provider is restoring customer access to systems after an unspecified ransomware incident Continue Reading
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News
06 Jul 2020
Ferry port implements terminal operation system remotely
UK ferry port takes advantage of suppliers remote-working capability to complete IT project during lockdown Continue Reading
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News
02 Jul 2020
Accenture to cut 900 UK staff
Accenture is cutting 900 jobs in the UK, as business levels drop amid the global Covid-19 pandemic Continue Reading
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News
29 Jun 2020
Go lean and embrace partnerships to plot a path for recovery
Starting with the lean principle of a minimum viable product, CIOs should aim to partner with outsourcers and IT suppliers to deliver business value Continue Reading
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News
11 Jun 2020
CISOs buying into unified security proposition
The time is right for all-in-one security solutions, according to a report Continue Reading
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News
10 Jun 2020
CogX 2020: Rethinking technological innovation
Innovation processes and relationships must be fundamentally restructured to bring in more stakeholders, and spread the benefits of technological change as far as possible Continue Reading
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News
09 Jun 2020
Major technology companies ‘negligent’ on forced labour practices
Most of the world’s largest information technology companies continue to leave supply chain workers at serious risk of forced labour, according to a new report that highlights the sector’s inaction Continue Reading
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News
03 Jun 2020
Security procurement framework goes live for NHS and public sector
Cyber Security Services Framework, developed by NHS Shared Business Services, has formally launched Continue Reading
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News
02 Jun 2020
VMware vulnerability leaves private clouds open to takeover
Ethical hackers from Citadelo uncovered a vulnerability in VMware Cloud Director that left private cloud owners open to takeover Continue Reading
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News
01 Jun 2020
Inside India: The world’s IT powerhouse
The Covid-19 pandemic is turning out to be a big fork in the road for many companies. But what about the industry that keeps the lights on for them? Continue Reading
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E-Zine
22 May 2020
CW Nordics: Startups face tough decisions as coronavirus hits
Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment. Also read why Swedbank is rebuilding its anti-money laundering systems, and how Nordic fintechs are developing apps to prevent more adults getting into financial difficulty. Continue Reading
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News
20 May 2020
Serco exposes contact tracers’ data in email error
Error saw almost 300 coronavirus contact tracers’ email addresses made visible to other recipients of the message Continue Reading
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News
18 May 2020
CIO interview: Simon Liste, chief information technology officer, Pension Protection Fund
Experience of delivering digital change in the private sector means the PPF’s IT chief is well positioned to lead transformation in a critical public sector organisation Continue Reading
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News
14 May 2020
China targeting Covid-19 researchers through IT suppliers, claims US
The US CISA says it is seeing targeting and attempted network compromise of Covid-19 research centres by China Continue Reading
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News
05 May 2020
Coronavirus: Total outsourcing spending collapses in March
IT spending plunged in March, drastically reducing increases that had been expected in the EMEA region Continue Reading
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News
04 May 2020
Coronavirus: Do Indian companies still have an edge in Nordic outsourcing?
Covid-19 lockdowns and social distancing have affected Nordic outsourcing strategies. Do Indian firms still have the upper hand? Continue Reading
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News
29 Apr 2020
Nordic CIO interview: Stefan Olowsson, Swedish Social Insurance Agency
Stefan Olowsson, CIO at Sweden’s Försäkringskassan, helps to ensure social security payments run smoothly, which is a balancing act of innovation, data security and reliable delivery Continue Reading
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News
24 Apr 2020
How likely are IT service providers to offer discounts in an unprecedented global recession?
As the global economy slows, businesses are trying to cut costs, with IT services one of the first stops – but what are the chances of a happy outcome? Continue Reading
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News
22 Apr 2020
IR35 private sector reforms: Treasury ignores sub-committee’s plea to delay April 2021 start date
Despite the Finance Bill Sub-Committee claiming it would argue for the IR35 reforms to be delayed even if there were no pandemic, HM Treasury remains committed to revised April 2021 roll-out date Continue Reading
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News
21 Apr 2020
Coronavirus: Leeds Building Society uses robots to cope with mortgage holiday demand
Building society initiates more automation software to cope with growing demand for mortgage deferrals Continue Reading
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E-Zine
21 Apr 2020
Taking robot technology to a New World
In this week’s Computer Weekly, we talk to the technology team behind a project to recreate the voyage of the Mayflower using a fully autonomous ship. We look at how India’s coronavirus lockdown is affecting UK companies that use offshore outsourcing. And we examine the challenges of making edge computing work. Read the issue now. Continue Reading
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20 Apr 2020
Coronavirus: BPO and IT services delivered from India face big challenges
UK businesses receiving business process outsourcing and IT services from India will face disruption, but IT services from large IT suppliers less so. Continue Reading
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News
20 Apr 2020
Coronavirus: Pandemic will see consolidation of offshore captive centres
Offshore captive IT operations owned by western businesses will be sold off to raise cash and boost efficiency amid Covid-19 pandemic Continue Reading
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News
17 Apr 2020
Covid-19 will leave its legacy on global IT services
IT services buying and selling will go through a transformation during the coronavirus crisis Continue Reading
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News
16 Apr 2020
Coronavirus: India eases lockdown restrictions for IT service providers
Indian government allows IT services firms to bring half their staff back to delivery centres Continue Reading
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News
16 Apr 2020
Coronavirus: Indian IT sector takes hit
India’s IT market will see slower growth this year though opportunities abound in artificial intelligence and cyber security Continue Reading
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News
08 Apr 2020
What next for subpostmasters’ miscarriage of justice appeals?
Computer Weekly looks at the next stages in the process to clear the names of subpostmasters wrongly prosecuted for the crimes of theft and false accounting Continue Reading
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News
06 Apr 2020
Coronavirus: Nordic tech startups face job cuts amid falling sales and a lack of funding
Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment Continue Reading
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News
06 Apr 2020
Coronavirus: BPO and IT services delivered from India face big challenges
UK businesses receiving business process outsourcing and IT services from India will face disruption, but IT services from large IT suppliers less so Continue Reading
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Opinion
03 Apr 2020
Coronavirus: What does the ‘new normal’ mean for how we work?
Examining the long-term impact of the Covid-19 coronavirus pandemic on the world of work, security, privacy and networks Continue Reading
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News
02 Apr 2020
What the Court of Appeal referrals mean to those who campaigned for justice for subpostmasters
Former subpostmasters and their supporters describe their feelings after their appeals against convictions – some of which are nearly 20 years old – get sent to the Court of Appeal Continue Reading
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News
31 Mar 2020
Loan charge MPs secure ‘unanimous’ support for motion to curb policy’s retrospective powers
A motion raised by the Loan Charge All Party Parliamentary Group (APPG), aimed at removing all retrospective elements of the controversial tax policy, has secured the “unanimous” support of the House of Commons Continue Reading
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News
27 Mar 2020
IR35 reforms: Chancellor slammed for dig at self-employed tax habits during coronavirus briefing
Rishi Sunak under fire for making a veiled reference to self-employed people needing to pay their “fair share of tax” during the government’s daily coronavirus update Continue Reading
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News
24 Mar 2020
IR35 private sector reforms: Coronavirus prompts calls for fairer deal for self-employed IT workers
ContractorCalculator CEO Dave Chaplin says the deferral of the IR35 reforms should be upgraded to a cancellation, as the response of employers to coronavirus highlights glaring inequalities between treatment of inside IR35 contractors and employees Continue Reading
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News
19 Mar 2020
Loan charge under review: Cross-party group of MPs slams government inquiry into tax policy
The government’s independent inquiry into the loan charge disguised remuneration policy has been criticised in a report by a cross-party group of MPs for being ‘fundamentally flawed’ Continue Reading