Offshore IT services
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News
22 Mar 2024
Fujitsu won’t sign any new business in Ireland
Fujitsu is closing down its Irish business after a review of the operation’s current performance and market outlook Continue Reading
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News
21 Mar 2024
Post Office scandal fallout for Fujitsu could open UK public sector to Indian giants
Post Office scandal has damaged public trust in Japanese IT supplier Fujitsu, which could open door to primed rivals Continue Reading
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News
02 Feb 2018
Global Services still problem child for BT
Challenging market conditions and lost customers at its IT services unit weigh heavily on BT’s results in the third quarter Continue Reading
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News
31 Jan 2018
Capita to offload non-core business units
Capita reveals it might sell some of its non-core business units after issuing a profit warning, which the CEO partly blames on its business being too broad and complex Continue Reading
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News
31 Jan 2018
Carillion not a like-for-like comparison with IT services firms, but an overt reminder
Although Carillion’s problems are unlikely to hit major IT services suppliers, its collapse is a reminder of the need to ensure good governance Continue Reading
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News
23 Jan 2018
New controversies as Trump passes US Foreign Intelligence Surveillance Act
The amended Foreign Intelligence Surveillance Act, which seeks to legitimise US surveillance on foreigners, has been signed off by president Trump Continue Reading
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News
18 Jan 2018
Demand for cloud services drives increase in IT outsourcing
Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017 Continue Reading
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News
08 Jan 2018
Telco outsources digital transformation to Infosys
Belgium's biggest telco will cut legacy systems as part of a digital transformation project Continue Reading
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News
03 Jan 2018
Top IT priorities for Nordic CIOs in 2018
Nordic CIOs tell Computer Weekly about their intentions for the year ahead Continue Reading
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News
07 Dec 2017
Tieto wins Stockholm’s multimillion IT outsourcing contract
Swedish capital switches IT services provider after “administrative error” ruled original contractor out of agreement Continue Reading
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News
06 Dec 2017
Mayor of London opens Bangalore office to strengthen links with Indian businesses
City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital Continue Reading
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News
05 Dec 2017
Third of Sweden's IT providers could be gone in two years
The IT services sector in Sweden will be decimated as hundreds of local suppliers disappear Continue Reading
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News
27 Nov 2017
UK IT professionals could lose out in a free trade deal between UK and India
There could be an increase in Indian IT professionals coming to work in the UK post-Brexit if a new trade deal is signed with India Continue Reading
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News
09 Nov 2017
Bangalore offers the best ecosystem for digital transformation, says Economist report
Bangalore ranked as the number one location for businesses looking to access the right ecosystem to support digital transformation Continue Reading
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News
18 Oct 2017
Cloud service spending almost matches traditional IT outsourcing
Traditional outsourcing spending has plummeted in the latest three-month period, but spending on cloud-based IT services is going some way to filling the void Continue Reading
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News
12 Oct 2017
UK bank Standard Chartered opens IT service centre in Bangalore
Bank is expanding its operation in India, which provides business services to its operations globally Continue Reading
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News
30 Aug 2017
HCL expands global network with Swedish delivery centre
HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden Continue Reading
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E-Zine
24 Aug 2017
CW Nordics: Banks and startups increase collaboration
First they were deemed a threat, now they are potential partners. According to a new report by Nordic accelerator Fintech Mundi, banks are increasingly turning to financial technology (fintech) startups in their hunt for new ideas and market opportunities. Also in this issue, read now Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies, and hear how Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world. Continue Reading
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News
21 Aug 2017
HSBC streamlines mortgages with Capita software
Bank is using software to improve its mortgage application processes and subsequently increase business through brokers Continue Reading
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News
02 Aug 2017
IT outsourcing demand fuels record deal value in first half of 2017
The IT outsourcing market delivered its strongest half-year performance between January and June 2017, fuelled by the activity of the financial services industry and growing demand for IT services Continue Reading
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News
13 Jul 2017
HPE and CSC merger wins confidence of Zurich
Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension Continue Reading
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E-Zine
15 May 2017
Political turmoil threatens global IT services sector
In this week’s Computer Weekly, we examine the threats to the global IT services sector caused by US president Donald Trump’s protectionist rhetoric, and by the UK’s planned departure from the EU. Home Office IT chief Sarah Wilkinson discusses the challenges of digital transformation in a large government department. And we find out how business leaders need to improve their digital skills. Read the issue now. Continue Reading
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News
02 May 2017
IT outsourcing going strong in the Nordics
IT outsourcing is popular among companies in the Nordic region, but the market is changing Continue Reading
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News
10 Apr 2017
Outsourcing service left Scottrade Bank customer data exposed
Mistake by outsourcing service provider left the details of 20,000 Scottrade Bank customers vulnerable to theft Continue Reading
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News
06 Apr 2017
Sweden’s Bisnode consolidates outsourced IT
Swedish firm Bisnode brings multiple IT services contracts under one roof Continue Reading
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News
14 Mar 2017
Portakabin’s biggest-ever IT investment unifies CRM
Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading
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News
07 Mar 2017
ZF Group opens doors to Hyderabad tech centre
German car parts manufacturer ZF Group opens a technology centre in India to focus on software lead innovation Continue Reading
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News
20 Feb 2017
Accenture to add thousands of US jobs as Trump effect spreads to IT
Accenture has promised to create more jobs in the US and invest $1.4bn in skills development Continue Reading
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News
17 Feb 2017
HPE services and CSC to become DXC Technology
The merger between HP's services division and CSC will launch in April 2017 and is expected to save the companies billions Continue Reading
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E-Zine
12 Jan 2017
CW Middle East: UAE takes lead in autonomous car trials
Self-driving cars are one of the most exciting developments in technology. Companies like Google and Tesla are pioneering the technology. But it might be countries in the Middle East, with the poorest road safety records in the world that could benefit most. Despite significant regional spending on safety campaigns, the UAE still clocks up 12.7 road deaths per 100,000 people, with 30.4 in Oman, 24.8 in Saudi Arabia, 16.5 in Kuwait, 14 in Egypt and 13.2 in Qatar. In September Dubai’s Road and Transport Authority (RTA) trialled a public driverless vehicle in the city’s Downtown area, running along a 700-metre trial route. Continue Reading
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News
06 Dec 2016
London Stock Exchange opens tech services centre in Sri Lanka
The London Stock Exchange increases its technology support services operation in Sri Lanka Continue Reading
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E-Zine
29 Nov 2016
Machine learning keeps customers happy at Ocado
In this week’s Computer Weekly, we find out how data scientists at online grocer Ocado are using machine learning technology to deliver better customer service and improve warehouse efficiency. Manufacturing giant GE is making a play to become a top 10 software supplier – we look at the plans. And we examine the future of server operating systems as workloads move increasingly to the cloud. Read the issue now. Continue Reading
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News
18 Nov 2016
HCL completes integration of Volvo Group IT services
Deal sees 2,560 Volvo Group staff transferred to HCL, bringing mainframe expertise to Indian IT services firm Continue Reading
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News
20 Oct 2016
Diageo opts for additional services centre in Bangalore
Drinks maker Diageo is increasing its footprint in India with a new business services centre in the city of Bangalore. Continue Reading
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News
29 Sep 2016
NGOs challenge UK and US mass surveillance in human rights court
Privacy International, Liberty and the American Civil Liberties Union are among 10 human rights groups backing a landmark challenge to mass surveillance in the European Court of Human Rights Continue Reading
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News
28 Sep 2016
BlackBerry ends production of mobile phones
Canadian firm to focus on a strategy built around software development, including security and applications, and mobile device management Continue Reading
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Opinion
08 Sep 2016
A new nearshoring game is emerging
Countries selling themselves as nearshore business services locations need to change their sales pitches to avoid becoming like all the other countries doing the same Continue Reading
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News
02 Aug 2016
Nordic CIO interview: Liv Fiksdahl, DNB
CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business Continue Reading
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News
28 Jul 2016
Nordic CIO interview: Vesa Erolainen, Pöyry
Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it Continue Reading
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News
26 Jul 2016
Date set for landmark hearing into EU-US data transfers
Irish court hearing triggered by Austrian law student Max Schrems could have huge implications for EU-US trade and the data privacy rights of millions of EU citizens Continue Reading
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News
12 Jul 2016
Standard Chartered takes global delivery network to next level
Bank to invest $3bn in global delivery network, with particular focus on scaling up Malaysian centre Continue Reading
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Feature
08 Jul 2016
CW@50: A history of IT outsourcing
Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading
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News
06 Jul 2016
Lufthansa IT services arm transforms to meet customer demands
IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies Continue Reading
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News
17 Jun 2016
Hays Recruitment service desk project is all gain and no pain
The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation Continue Reading
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Feature
15 Jun 2016
Isle of Man: From seaside getaway to tech startup hub
The Isle of Man government is stepping up efforts to position itself as the low-tax jurisdiction of choice for the startup community. But what's it like to do business there? Continue Reading
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News
27 May 2016
Bristol Water outsources IT as business model transforms
Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model Continue Reading
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News
16 May 2016
HSBC cuts hundreds of UK IT jobs
HSBC is cutting its UK IT workforce and transferring jobs to lower-cost countries as part of its global delivery strategy Continue Reading
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News
04 May 2016
Shell the latest multinational to insource IT offshore
Oil giant Shell is the latest large business to announce plans to insource its IT operations at a delivery centre in Bangalore, India Continue Reading
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News
25 Apr 2016
Lloyds Bank offshores more IT roles to India
Lloyds Banking Group is offshoring more IT jobs to India as part of its latest cost-cutting announcement Continue Reading
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News
25 Apr 2016
EE to onshore all customer service calls
Mobile operator EE attempts to improve customer services by bringing call handling onshore Continue Reading
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News
29 Mar 2016
Dell offloads services arm to fund EMC acquisition
Dell dumps its services business as it gets ready to take over EMC Continue Reading
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News
23 Mar 2016
Danish utility NRGi goes offshore for IT platform transformation
Danish utilty NRGi has outsourced its IT to Indian services supplier Wipro as it attempts to transform its operations amid increased competition Continue Reading
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News
21 Mar 2016
Norway’s Storebrand chooses Cognizant for digital transformation
Norwegian financial services firm becomes the latest Nordic-based organisation to sign a major IT outsourcing deal with an India-based supplier Continue Reading
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News
17 Mar 2016
Which IT services suppliers are European businesses most satisfied with?
TCS has won top spot for European customer satisfaction for the third year running, according to Whitelane Research Continue Reading
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E-Zine
16 Mar 2016
CW Europe – March 2016
India once again topped a list of best places to offshore IT and business process outsourcing (BPO) services but, as global delivery becomes the norm, organisations will increasingly look for other locations for a better balance. An annual study from management consultancy AT Kearney revealed its top 55 locations, with India leading the way. But organisations now have many more options, as their criteria for choosing a particular destination extends beyond cost. And it is now common for organisations to use several offshoring locations. Continue Reading
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News
10 Mar 2016
Indian suppliers are mopping up Nordic business
Indian IT suppliers are blazing a trail in the Nordic region with large deals and major local investments Continue Reading
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E-Zine
16 Feb 2016
How AstraZeneca saved $350m by insourcing IT
In this week’s Computer Weekly, we talk to pharmaceutical giant AstraZeneca to find out why it brought its outsourced IT back in-house, and how it saved $350m per year as a result. As the data protection debate rages around Europe, we ask if the new EU/US Privacy Shield agreement will protect citizens’ data. And we examine the relative merits of datacentre colocation and the cloud. Read the issue now. Continue Reading
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News
11 Feb 2016
Digital internships in India with TCS now open to UK graduates
India’s biggest IT supplier, Tata Consultancy Services, plans to recruit 1,000 UK graduates for paid internships over the next four years Continue Reading
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News
10 Feb 2016
AstraZeneca IT insourcing exceeds expectation
The man heading up AstraZeneca’s project to insource its IT updates Computer Weekly on progress and explains the early benefits being reaped Continue Reading
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Feature
08 Feb 2016
Microsoft’s underwater datacentre: The pros and cons of running subsea facilities
Underwater datacentres can help providers save on land costs and cooling, but at what cost to the environment? Continue Reading
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News
08 Feb 2016
Assa Abloy outsources IT transformation to Wipro
Swedish lock maker has outsourced its IT infrastructure to Indian IT services firm Continue Reading
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News
04 Feb 2016
Insurance giant RSA outsources to Wipro
Insurance group takes on infrastructure as a service from Indian supplier Wipro in a bid to consolidate its European IT Continue Reading
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News
27 Jan 2016
CIO interview: Jo De Vliegher, Hydro
The CIO at Norway's Hydro has established an IT department that allows for regional autonomy and central guidance at the same time Continue Reading
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News
26 Jan 2016
Wal-Mart to make huge data and analytics investment in India
Retail giant Wal-Mart is investing heavily in its IT development centre in Bangalore, turning the city into its most important centre outside the US Continue Reading
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E-Zine
26 Jan 2016
Beyond India – the emerging outsourcing destinations
In this week’s Computer Weekly, we look at the growing number of offshore alternatives to the dominant outsourcing destination of India and assess their relative merits. We examine how to respond if your organisation is affected by a data breach. And we analyse how virtualisation technology can help improve your disaster recovery strategy. Read the issue now. Continue Reading
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News
25 Jan 2016
Alstom outsources IT transformation to HCL Technologies
Train engineering company Alstom has outsourced its IT to HCL Technologies as part of a five-year transformation project Continue Reading
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News
20 Jan 2016
Bournemouth Council considers bringing IT back in-house
Bournemouth Council could bring IT and other services back in-house to gain more control over its budget and meet tough cost-cutting targets Continue Reading
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News
19 Jan 2016
Offshoring IT services: Beyond the usual suspects
India is the prime location for offshoring IT – but it may not be the best fit for every business, and there are now many alternatives around the world Continue Reading
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News
14 Jan 2016
GMB takes concerns over British Airways IT outsourcing to MPs
Trade union fears that the expansion of IT outsourcing at BA is a risk to security and will see UK jobs disappear Continue Reading
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News
12 Jan 2016
India still top destination for global service delivery
Technological development and changing model for offshore business services and IT could threaten India’s dominance Continue Reading
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News
29 Dec 2015
Top 10 IT outsourcing stories of 2015
IT outsourcing is as popular as ever to organisations that want to focus on core business. Here we look at some of the top articles on the subject in 2015 Continue Reading
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News
16 Dec 2015
Etihad Airways chooses Cognizant to support digital transformation
Airline aims to improve customer satisfaction by implementing programme of digital developments Continue Reading
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News
09 Dec 2015
Volvo finance department expands system support beyond Sweden
Volvo Group Treasury has extended an outsourcing agreement with Virtusa to give it the same support response times worldwide Continue Reading
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News
04 Dec 2015
India’s HCL opens Estonian operation to support Nordic customers
HCL Technologies opens an Estonian delivery centre which will support customers across Europe, including those in the Nordic region Continue Reading
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News
03 Dec 2015
VMware research shines light on volume of UK enterprise data stored overseas
A poll of UK IT decision makers suggests just 37% know exactly where their enterprise data is located Continue Reading
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News
18 Nov 2015
George Soros backs IT services in eastern Europe
George Soros is investing in an IT company that delivers services to global companies from Ukraine Continue Reading
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News
17 Nov 2015
Deutsche Bank signs India’s HCL Technologies for digital services and systems integration
Deutsche Bank is expanding its long-established relationship with IT services supplier HCL Technologies as it forges on with its digital transformation Continue Reading
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News
28 Oct 2015
Volvo Group sells Swedish external IT to Indian supplier HCL Technologies
Vehicle manufacturer Volvo Group is selling some of its IT operation in Sweden to Indian supplier HCL Continue Reading
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News
26 Oct 2015
Outsourcing renewals: Where do I source services?
With thousands of IT services contracts coming up for renewal, CIOs should take a careful look at where they source services from Continue Reading
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News
21 Oct 2015
Nationwide Building Society outsources IT infrastructure
Nationwide has outsourced its IT infrastructure to Capgemini for the next five years to bring it up to date for the digital age Continue Reading
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News
16 Oct 2015
CIO interview: Olivier Smith, head of IT at Sweden's Hi3G Access
The IT department at Swedish telco Hi3G is on a mission to a utopian planet, with Olivier Smith at the controls Continue Reading
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News
03 Oct 2015
What to consider when IT outsourcing contracts come up for renewal
Outsourcing contracts worth billions of pounds come up for renewal over the next few years – but unprecedented industry change complicates the CIO's decision Continue Reading
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News
11 Sep 2015
Tennis governing body ATP outsources digital development
The men's world tennis governing body, the ATP, signs Infosys to help it use digital technology to better engage fans and players Continue Reading
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News
05 Aug 2015
Court rules Tata Consultancy Services did not discriminate against UK man
After a year of legal wranglings, a UK tribunal has ruled that Indian IT service provider TCS did not discriminate against a UK man seeking employment with it Continue Reading
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News
04 Aug 2015
Outsourcing hits record levels in Europe
Outsourcing activity in Europe recovers after a lull in the lead up to the UK general election, with more contracts than ever before Continue Reading
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News
27 Jul 2015
MPs examine visa rules over immigration for software and digital skills
Home Affairs committee launches an inquiry after the number of skilled worker visas issued reached its monthly cap for the first time Continue Reading
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News
23 Jul 2015
Software project will save Ford tens of millions a year in car repair bills
Car maker Ford is rolling out sophisticated warranty software to 12,000 dealers worldwide in a project that is expected to bring rapid financial returns Continue Reading
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News
30 Jun 2015
Top suppliers as UK software and services market approaches £50bn
The top five software and IT services firms in the UK are Capita, HP, IBM, Capgemini and Accenture, according to the latest figures from TechMarketView Continue Reading
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News
15 Jun 2015
Wipro contemplates £1bn acquisition of UK outsourcer Equiniti
Wipro is reported to be considering the acquisition of UK business process outsourcing company Equiniti Continue Reading
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News
10 Jun 2015
OnApp helps small public cloud firms take on AWS, Google and Microsoft
The OnApp Federation marketplace will help smaller firms compete more effectively with the public cloud giants, it is claimed Continue Reading
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News
03 Jun 2015
Sourcing must adapt to digital business goals, says Gartner
Businesses need to change their sourcing strategies if they are to keep pace with the digital revolution, says analyst organisation Gartner Continue Reading
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News
07 May 2015
Manila breaks India top six in outsourcing index
The Philippines challenges India as a destination for outsourcing in Tholons Top 100 report Continue Reading
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News
27 Apr 2015
Captive IT centre boosts competitiveness at Danske Bank in Denmark
In 2014, Denmark's Danske Bank announced plans for its own captive centre in Bangalore and is now finalising the move to in-house IT delivery Continue Reading
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News
24 Apr 2015
Changing IT trends power banking in Norway
Norway's banking system is undergoing a seismic shift in technology as the country aims for a fully digitised society Continue Reading
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News
20 Apr 2015
ISG blames UK general election for fall in outsourcing value
A lull in UK outsourcing activity in the run-up to the election caused a 25% drop in spending across the Emea region in Q1 2015, claims ISG Continue Reading
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News
09 Apr 2015
Indian outsourcing is booming in the Nordic countries
Headlines about Indian IT service providers securing high-profile outsourcing deals in the Nordics have become commonplace Continue Reading
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News
19 Mar 2015
Holland & Barrett outsources data handling to ITC Infotech
IT services firm ITC Infotech manages customer data for health food business to help it glean business value from the information Continue Reading
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News
11 Mar 2015
Tieto’s Taneli Tikka brings startup drive to industrial internet business
Taneli Tikka has an unusual job description as the head of industrial internet at Tieto Corporation Continue Reading
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E-Zine
09 Mar 2015
A world of mobile possibilities
In this week's Computer Weekly, we report from Mobile World Congress, the world's biggest mobility event, on the latest innovations in mobile technology. Is the outsourcing industry set to cut thousands of jobs because of increasing IT automation? And we take an in-depth look at Google Container Engine. Read the issue now. Continue Reading
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News
04 Mar 2015
Strong future for enterprise IT in Nordic countries
From attracting the world to its ice-cool datacentres to the digitisation of the public sector, there is plenty going on in the Nordic region Continue Reading
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E-Zine
03 Mar 2015
CW Europe – March 2015 Edition
This issue of CW Europe explores how Neelie Kroes, who became the Netherlands Special Envoy for Startups at the beginning of 2015, is embarking on a new mission for startups in the Netherlands and the work she is leading via Startup Delta. Continue Reading
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News
16 Feb 2015
Infosys acquires Panaya for automation
Infosys continues its move to non-linear business models through the acquisition of US automation software maker Panaya for $200m Continue Reading