Offshore IT services

Drive for Nordic datacentre transformation

Nordic enterprises looking to spread abroad are outsourcing datacentre IT in cutting-edge ways to gain international advantage Continue Reading

By

• Alex Cruickshank

Nordic IT outsourcing: why India is leading the pack

A rising tide lifts all ships when it comes to outsourcing in Norway, Finland, Sweden and Denmark, but some ships have risen faster than others Continue Reading

By

• Alex Cruickshank

Industry opposition to no-deal Brexit hardens, says TechUK

A survey of TechUK members has found that 71% believe a no-deal Brexit at the end of October will negatively affect them in spite of their preparations Continue Reading

By

• Alex Scroxton, Security Editor

CW Europe: Dutch authorities call temporary halt to datacentre construction

Two Dutch municipalities are putting all datacentre construction on hold while they put together a strategy to help them control developments. A local alderman said datacentres take up a lot of space and place a large burden on the electricity grid. Also read how France is racing ahead of Germany in making the most of service companies in India, and about Google’s plans for a new datacentre and technology training hub in Finland. Continue Reading

Hewlett Packard Enterprise invests big in India

Enterprise IT giant aims to take advantage of India’s fast-growing economy and the country’s wealth of tech talent Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

French and German companies have contrasting fortunes in India

France is racing ahead of Germany when it comes to making the most of service companies in India Continue Reading

By

• Alex Cruickshank

Finland’s Tieto and Norway’s Evry merge to fend off competition from Indian suppliers

Two of the Nordic region's biggest IT suppliers merge as competition in their home region increases Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT outsourcing is increasing, but not as we know it

IT outsourcing is growing in the UK, as organisations spend more as part of their digital transformations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Finland’s Tieto reorganises to grab growth opportunities

Tieto is cutting costs as part of its growth plan that will see hundreds of job cuts in Finland and Sweden Continue Reading

By

• Gerard O'Dwyer

Public sector outsourcing spend plummets

Private sector outsourcing dominated spending in the UK during the first quarter of 2019 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What Belarus offers the tech sector

Belarus might not be as well known for its IT as some of its neighbours, but it is pushing its head above the parapet Continue Reading

By

• Mark Hillary

IBM deal to drive Nordea’s IT-led transformation

Nordea is expanding its relationship with IBM through a deal that will give it access to the skills and resources required to keep pace with the digital revolution in banking Continue Reading

By

• Gerard O'Dwyer

NHS software deal tops public sector spending on new IT contracts in 2018

Department of Health’s Windows 10 contract was the biggest public sector deal signed last year Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Government revises outsourcing guidelines to balance risk with suppliers

The government has published its latest guidelines on public sector outsourcing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deloitte will double Hyderabad workforce to support demand for technology services

Deloitte will add 40,000 staff at its operation in Hyderabad, with IT professionals accounting for a significant portion of employees Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK’s IT and BPO spend plummets because of Brexit uncertainty

UK businesses cut their investment in IT and business process outsourcing last year because of confusion over Brexit, but there was a 68% rise in public sector spending Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Hong Kong’s JOS eyes Singapore IT services market

The IT services firm claims to have an edge in being less rigid than larger rivals in pushing for specific IT implementation methodologies that may not suit the needs of mid-tier customers Continue Reading

By

• Aaron Tan, Informa TechTarget

Finnish banks to share core banking platform and supplier

Three banks in Finland have hired an IT services supplier to build a shareable core banking platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Siemens connects to world’s largest UCC deployment

German technology powerhouse Siemens AG reveals how it unified communications and collaboration for hundreds of thousands of employees worldwide Continue Reading

By

• Alex Scroxton, Security Editor

Financial services giant transforms application delivery through HCL

Dutch financial services firm Aegon is outsourcing the management of its fintech supplier network Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Barclays staff to transfer to HCL as IT deal is expanded

Bank announces closure of operation in Lithuania, with employees transferring to IT services company HCL Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deutsche Bank to create cloud-based digital cheque processing system

German banking giant Deutsche Bank will replace manual and paper-intensive cheque processing methods with an automated system in the cloud Continue Reading

By

• Karl Flinders, Emea Content Editor, Computer Weekly

IR35 changes could see banking IT jobs offshored

New rules on how contractors pay tax could tip the big banks towards increasing IT outsourcing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Finnish city Espoo trials artificial intelligence for community support

The authorities for Finnish city Espoo are testing out AI technology to help them target services at the residents who need them most Continue Reading

By

• Gerard O'Dwyer

How Australian firms are plugging the tech talent gap

Australian companies such as Atlassian and Ansarada are now turning to international options to access scarce talent Continue Reading

By

• Beverley Head

Indian IT giant TCS sees IBM and Accenture as nearest rivals

Rapidly-growing Tata Consultancy Services has its eyes on the US IT giants, with customer service key if it is to overtake them Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Asda outsources app development to support digital future

Supermarket chain Asda is outsourcing its application development to HCL to access and build skills and experience in agile development methods Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Regulations might prove make-or-break aspect for Dutch scooter startups

If new startups get their way, the classical Dutch bicycles might soon be replaced by a new mode of transportation: a scooter. New companies see a huge potential market, but regulations might become a barrier Continue Reading

By

• Tijs Hofmans

No Deal Brexit papers warn of stark future for UK tech

The government has published the first of its No Deal Brexit contingency planning notices, containing sobering messages for the UK technology industry Continue Reading

By

• Alex Scroxton, Security Editor

Public sector increases outsourcing in first half of 2018

IT and business processing outsourcing in UK central government accelerates in the first half this year, almost matching the total spend by financial services firms Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Atos acquires Syntel for £2.6bn

French IT services firm buys Syntel to expand in the US and bolster its offshore delivery Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Government needs to improve its outsourcing approach

Parliamentary committee advises government to improve its outsourcing methods in the wake of the collapse of Carillion Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Norway’s National Security Agency warns IT industry about security obligations

IT service providers serving organisations in Norway have received a timely reminder about their security obligations. Continue Reading

By

• Gerard O'Dwyer

Nokia outsources IT infrastructure and application services to HCL

Five-year deal will bring together the services delivered by four different IT companies. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic healthcare services provider outsources IT infrastructure

Healthcare service provider Falck is planning to transform its business with a standardised and simplified IT infrastructure at the core Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT spending reaches 10-year high as CIOs struggle with digital technology strategy

IT leaders have seen their budgets and headcounts rise for the first time in 10 years, but face challenges implementing their digital strategies Continue Reading

By

• Bill Goodwin, Investigations Editor

IT hub shadowed by Everest gives opportunities to homegrown IT professionals

Katmandu is the choice for offshore delivery for increasing numbers of multinational companies and is becoming more attractive to local IT professionals as a result Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Barclays to set up biggest office outside UK in India

Bank is expanding its presence in India with plans for an office for 8,000 staff in Pune Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Outsourcing is not dead or dying – it just needs to be done properly

The collapse of Carillion and the profit warning at Capita have created a false sense of fear about the stability of the outsourcing sector Continue Reading

By

• Bob Fawthrop

UK and Indian governments agree tech partnership

Agreement aims to identify organisations in the two countries that can work together and open up opportunities for tech entrepreneurs Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

European IT services spending down as businesses focus on GDPR compliance

European organisations are reducing their spending on IT services and are redirecting resources towards becoming compliant with the EU General Data Protection Regulation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Case study: Stationery firm gets things moving with FTTP broadband voucher

Nuco, a Midlands-based supplier of paper and stationery products, has improved its business agility and is moving its IT into the cloud thanks to the government’s full-fibre broadband connection voucher scheme Continue Reading

By

• Alex Scroxton, Security Editor

Infosys announces more US jobs

Indian supplier Infosys continues to open hubs and recruit more IT professionals in the US Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Europe: Germany’s Lemoncat takes catering to the cloud

Business catering startup Lemoncat has taken advantage of the affordable cost of living in Berlin and is shaking up the catering sector by harnessing the Amazon and Salesforce clouds. Also in this issue, read how Moscow’s government is taking advantage of high penetration of broadband and mobile internet to expand innovative services under the Russian capital’s smart city programme, and how organisations in the Netherlands still have much to do to comply with the General Data Protection Regulation. Continue Reading

Infosys hires thousands more US staff as part of recruitment pledge

Indian company opens new tech centre in the US to help fulfil its promise to hire more American workers while adapting to changing IT services trends Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Norway’s Statkraft outsources IT infrastructure management

Energy company awards India’s HCL five-year IT deal in order to free up resources to focus on core business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sweden’s Systembolaget picks Evry for cloud transformation

Government-owned retailer signs major IT outsourcing agreement as part of its digital transformation programme Continue Reading

By

• Eeva Haaramo

CW Nordics: Nordics CIOs’ priorities in 2018

A select group of CIOs and analysts in Denmark, Finland, Norway and Sweden give their views on the top IT priorities in 2018. As in 2017, digital transformation will continue to be a buzzword. Also read how Sweden is tightening up its cyber security defences as part of a wider national security strategy, and how Nordic banks cannot afford to slow their digital transformations as PSD2 comes into force. Continue Reading

Infosys opens delivery and innovation centre in Finland

Infosys is stepping up its Nordic presence with a new operation in Finland, with a design and innovation centre in Helsinki in spring 2018 Continue Reading

By

• Eeva Haaramo

Thousands of IT jobs being created in India by European and US companies

Global businesses focus on India as they seek the best ecosystems for digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Global Services still problem child for BT

Challenging market conditions and lost customers at its IT services unit weigh heavily on BT’s results in the third quarter Continue Reading

By

• Alex Scroxton, Security Editor

Capita to offload non-core business units

Capita reveals it might sell some of its non-core business units after issuing a profit warning, which the CEO partly blames on its business being too broad and complex Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Carillion not a like-for-like comparison with IT services firms, but an overt reminder

Although Carillion’s problems are unlikely to hit major IT services suppliers, its collapse is a reminder of the need to ensure good governance Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

New controversies as Trump passes US Foreign Intelligence Surveillance Act

The amended Foreign Intelligence Surveillance Act, which seeks to legitimise US surveillance on foreigners, has been signed off by president Trump Continue Reading

By

• Kevin Cahill

Demand for cloud services drives increase in IT outsourcing

Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Telco outsources digital transformation to Infosys

Belgium's biggest telco will cut legacy systems as part of a digital transformation project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top IT priorities for Nordic CIOs in 2018

Nordic CIOs tell Computer Weekly about their intentions for the year ahead Continue Reading

By

• Eeva Haaramo

Tieto wins Stockholm’s multimillion IT outsourcing contract

Swedish capital switches IT services provider after “administrative error” ruled original contractor out of agreement Continue Reading

By

• Eeva Haaramo

Mayor of London opens Bangalore office to strengthen links with Indian businesses

City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Third of Sweden's IT providers could be gone in two years

The IT services sector in Sweden will be decimated as hundreds of local suppliers disappear Continue Reading

By

• Eeva Haaramo

UK IT professionals could lose out in a free trade deal between UK and India

There could be an increase in Indian IT professionals coming to work in the UK post-Brexit if a new trade deal is signed with India Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Bangalore offers the best ecosystem for digital transformation, says Economist report

Bangalore ranked as the number one location for businesses looking to access the right ecosystem to support digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cloud service spending almost matches traditional IT outsourcing

Traditional outsourcing spending has plummeted in the latest three-month period, but spending on cloud-based IT services is going some way to filling the void Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK bank Standard Chartered opens IT service centre in Bangalore

Bank is expanding its operation in India, which provides business services to its operations globally Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HCL expands global network with Swedish delivery centre

HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Nordics: Banks and startups increase collaboration

First they were deemed a threat, now they are potential partners. According to a new report by Nordic accelerator Fintech Mundi, banks are increasingly turning to financial technology (fintech) startups in their hunt for new ideas and market opportunities. Also in this issue, read now Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies, and hear how Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world. Continue Reading

HSBC streamlines mortgages with Capita software

Bank is using software to improve its mortgage application processes and subsequently increase business through brokers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT outsourcing demand fuels record deal value in first half of 2017

The IT outsourcing market delivered its strongest half-year performance between January and June 2017, fuelled by the activity of the financial services industry and growing demand for IT services Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

HPE and CSC merger wins confidence of Zurich

Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Political turmoil threatens global IT services sector

In this week’s Computer Weekly, we examine the threats to the global IT services sector caused by US president Donald Trump’s protectionist rhetoric, and by the UK’s planned departure from the EU. Home Office IT chief Sarah Wilkinson discusses the challenges of digital transformation in a large government department. And we find out how business leaders need to improve their digital skills. Read the issue now. Continue Reading

IT outsourcing going strong in the Nordics

IT outsourcing is popular among companies in the Nordic region, but the market is changing Continue Reading

By

• Eeva Haaramo

Outsourcing service left Scottrade Bank customer data exposed

Mistake by outsourcing service provider left the details of 20,000 Scottrade Bank customers vulnerable to theft Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sweden’s Bisnode consolidates outsourced IT

Swedish firm Bisnode brings multiple IT services contracts under one roof Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Portakabin’s biggest-ever IT investment unifies CRM

Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

ZF Group opens doors to Hyderabad tech centre

German car parts manufacturer ZF Group opens a technology centre in India to focus on software lead innovation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Accenture to add thousands of US jobs as Trump effect spreads to IT

Accenture has promised to create more jobs in the US and invest $1.4bn in skills development Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HPE services and CSC to become DXC Technology

The merger between HP's services division and CSC will launch in April 2017 and is expected to save the companies billions Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Middle East: UAE takes lead in autonomous car trials

Self-driving cars are one of the most exciting developments in technology. Companies like Google and Tesla are pioneering the technology. But it might be countries in the Middle East, with the poorest road safety records in the world that could benefit most. Despite significant regional spending on safety campaigns, the UAE still clocks up 12.7 road deaths per 100,000 people, with 30.4 in Oman, 24.8 in Saudi Arabia, 16.5 in Kuwait, 14 in Egypt and 13.2 in Qatar. In September Dubai’s Road and Transport Authority (RTA) trialled a public driverless vehicle in the city’s Downtown area, running along a 700-metre trial route. Continue Reading

London Stock Exchange opens tech services centre in Sri Lanka

The London Stock Exchange increases its technology support services operation in Sri Lanka Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Machine learning keeps customers happy at Ocado

In this week’s Computer Weekly, we find out how data scientists at online grocer Ocado are using machine learning technology to deliver better customer service and improve warehouse efficiency. Manufacturing giant GE is making a play to become a top 10 software supplier – we look at the plans. And we examine the future of server operating systems as workloads move increasingly to the cloud. Read the issue now. Continue Reading

HCL completes integration of Volvo Group IT services

Deal sees 2,560 Volvo Group staff transferred to HCL, bringing mainframe expertise to Indian IT services firm Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Diageo opts for additional services centre in Bangalore

Drinks maker Diageo is increasing its footprint in India with a new business services centre in the city of Bangalore. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

NGOs challenge UK and US mass surveillance in human rights court

Privacy International, Liberty and the American Civil Liberties Union are among 10 human rights groups backing a landmark challenge to mass surveillance in the European Court of Human Rights Continue Reading

By

• Bill Goodwin, Investigations Editor

BlackBerry ends production of mobile phones

Canadian firm to focus on a strategy built around software development, including security and applications, and mobile device management Continue Reading

By

• Alex Scroxton, Security Editor

A new nearshoring game is emerging

Countries selling themselves as nearshore business services locations need to change their sales pitches to avoid becoming like all the other countries doing the same Continue Reading

By

• Ilan Oshri

Nordic CIO interview: Liv Fiksdahl, DNB

CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business Continue Reading

By

• Jenny Stadigs

Nordic CIO interview: Vesa Erolainen, Pöyry

Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it Continue Reading

By

• Eeva Haaramo

Date set for landmark hearing into EU-US data transfers

Irish court hearing triggered by Austrian law student Max Schrems could have huge implications for EU-US trade and the data privacy rights of millions of EU citizens Continue Reading

By

• Computer Weekly Reporters

Standard Chartered takes global delivery network to next level

Bank to invest $3bn in global delivery network, with particular focus on scaling up Malaysian centre Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW@50: A history of IT outsourcing

Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Lufthansa IT services arm transforms to meet customer demands

IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Hays Recruitment service desk project is all gain and no pain

The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Isle of Man: From seaside getaway to tech startup hub

The Isle of Man government is stepping up efforts to position itself as the low-tax jurisdiction of choice for the startup community. But what's it like to do business there? Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Bristol Water outsources IT as business model transforms

Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HSBC cuts hundreds of UK IT jobs

HSBC is cutting its UK IT workforce and transferring jobs to lower-cost countries as part of its global delivery strategy Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Shell the latest multinational to insource IT offshore

Oil giant Shell is the latest large business to announce plans to insource its IT operations at a delivery centre in Bangalore, India Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Lloyds Bank offshores more IT roles to India

Lloyds Banking Group is offshoring more IT jobs to India as part of its latest cost-cutting announcement Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

EE to onshore all customer service calls

Mobile operator EE attempts to improve customer services by bringing call handling onshore Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Dell offloads services arm to fund EMC acquisition

Dell dumps its services business as it gets ready to take over EMC Continue Reading

By

• Cliff Saran, Managing Editor

Danish utility NRGi goes offshore for IT platform transformation

Danish utilty NRGi has outsourced its IT to Indian services supplier Wipro as it attempts to transform its operations amid increased competition Continue Reading

By

• Eeva Haaramo