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Telco outsources digital transformation to Infosys

Belgium's biggest telco will cut legacy systems as part of a digital transformation project

Belgium telecoms operator Proximus has chosen Indian IT services company Infosys to execute its programme to digitise its business.

As part of its role, Infosys will reduce the number of systems from over 40 legacy IT systems six software platforms.

Proximus has a project, known as Excite, to improve the digital experience for its business customers. “In the course of the next years, we want to manage all professional products through an easy-to-use digital interface,” said Bart Van Den Meersche, chief enterprise market officer at Proximus.

The project, which will take place over a number of years, will see the company replace its legacy IT systems and implement new software for quoting, selling, ordering, billing and invoicing.

Infosys will work on simplifying and remodelling the company’s portfolio of products for the professional services market, and will adapt business processes and organisation around those including digitising business transactions.

Proximus will increase its use of cloud-based software with Infosys, for example, replacing legacy systems with software from Salesforce, CloudSense and ServiceNow.

Infosys will also introduce process automation as part of the programme, and create a portal that offers self-services for Proximus customers.

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Geert Goethals, CIO at Proximus, said the company wants to improve quality and efficiency in the way IT and business interacts. “As part of this initiative, we have entrusted the co-responsibility of transforming our IT systems to Infosys, as our teams work together to deliver objectives of this program over the next years.”

Separately, Proximus will deploy a cloud-native orchestration platform to support its adoption of virtual network functions (VNFs) services in the business.

Using its cloud-native orchestration platform, Cloudify will help Proximus with NFV management and orchestration, and the on-boarding and deployment of VNFs.

Proximus is using NFV to transform its legacy hardware-based network into a virtualised, cloud-native, software-driven domain that should be easier and cheaper to run.

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