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June 2021

CW Innovation Awards: Sime Darby ups ante on service management

Sponsored by ComputerWeekly.com

In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.

Table Of Contents

  • How the company’s top management created a clear alignment between the chief technical sponsor and business owner for a digitisation project.
  • How the company integrated the project's key functions with its existing ERP system.
  • The role of agile methodology in re-engineering business processes and implementing changes without having to reiterate later.

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