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June 2021

CW Innovation Awards: Sime Darby ups ante on service management

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In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.

Table Of Contents

  • How the company’s top management created a clear alignment between the chief technical sponsor and business owner for a digitisation project.
  • How the company integrated the project's key functions with its existing ERP system.
  • The role of agile methodology in re-engineering business processes and implementing changes without having to reiterate later.

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