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June 2021

CW Innovation Awards: Flybuys cranks up cloud for service efficiency

Sponsored by ComputerWeekly.com

In this case study, learn about Flybuys' migration to the cloud, how they integrated security from the start and developed a change management plan to ensure key stakeholders were proactively engaged.

Table Of Contents

  • Overarching goal and key targets for improving customer services and building a robust foundation to serve its 8.6 million active members better.
  • How the migration delivered efficiencies such as reducing processing time for offers from 9 hours to 45 minutes.
  • How developing a change management plan to ensure key stakeholders were proactively engaged contributed to the project success.

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