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CW Innovation Awards: Flybuys cranks up cloud for service efficiency
Sponsored by ComputerWeekly.com
In this case study, learn about Flybuys' migration to the cloud, how they integrated security from the start and developed a change management plan to ensure key stakeholders were proactively engaged.
Table Of Contents
- Overarching goal and key targets for improving customer services and building a robust foundation to serve its 8.6 million active members better.
- How the migration delivered efficiencies such as reducing processing time for offers from 9 hours to 45 minutes.
- How developing a change management plan to ensure key stakeholders were proactively engaged contributed to the project success.