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Feb 2022

Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic

Sponsored by TechTarget

The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.

Table Of Contents

  • Customer experience market made leap forward during pandemic
  • Clara Shih, CEO, Salesforce Service Cloud on the shape of post-pandemic service work
  • How companies are rethinking digital customer experience in wake of pandemic
  • SMEs step up e-commerce ventures under shadow of Covid

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