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August 2015

The BPO profession in 2015

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Business process outsourcing (BPO) services are becoming a crucial element of a hybrid operating environment that frequently involves in-house shared services, offshore in-house centres, and other service provider delivery teams in adjacent areas, this analyst report from HfS Research reveals.

Table Of Contents


  • The role of the capability broker
  • The real word on BPO street
  • Defining business outcomes beyond cost


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