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The BPO profession in 2015
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Business process outsourcing (BPO) services are becoming a crucial element of a hybrid operating environment that frequently involves in-house shared services, offshore in-house centres, and other service provider delivery teams in adjacent areas, this analyst report from HfS Research reveals.
Table Of Contents
- The role of the capability broker
- The real word on BPO street
- Defining business outcomes beyond cost
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