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Sensible one-page thoughts on performance: Responsibility
Sponsored by ComputerWeekly.com
Ludo Houdenaert, an independent management consultant, reflects on the problems that can occur when there is a mismatch between employees’ authority and responsibility.
Table Of Contents
- “Staff” functions, such as security services, mostly lack a responsibility-authority match, which limits the ability to successfully complete tasks
- Reasons for the limitation include functions being seen as advisory, with those who perform them having no obvious manager to work alongside
- The underlying performance management process needs to be adapted, with each employee participating in service responsibilities