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December 2015

Sensible one-page thoughts on performance: Responsibility

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Ludo Houdenaert, an independent management consultant, reflects on the problems that can occur when there is a mismatch between employees’ authority and responsibility.

Table Of Contents

  • “Staff” functions, such as security services, mostly lack a responsibility-authority match, which limits the ability to successfully complete tasks
  • Reasons for the limitation include functions being seen as advisory, with those who perform them having no obvious manager to work alongside
  • The underlying performance management process needs to be adapted, with each employee participating in service responsibilities

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